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Budget Inn

2.0
90 complaints

Address

El Cerrito, CA 94530

Budget Inn locations face severe and consistent issues with cleanliness, pest infestations (roaches, bed bugs, rodents), and facility maintenance. Staff behavior is frequently reported as rude, unprofessional, and discriminatory. Guests commonly report being unable to stay in rooms due to unsanitary conditions, yet face difficulties obtaining refunds.

Common Issues

42% (25)
roachescockroachesbugs
68% (40)
dirtyfilthyblood
44% (26)
rudeyelleddiscriminated
52% (31)
no hot waterbrokenleaking ceiling
28% (17)
no refundcharged twicedeposit

Complaints

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Roberta Poley

Nov 10, 2018
0

The room was absolutely disgusting!

First off the lobby was locked when we arrived to check in, we had to converse through a glass window, not very appealing or safe! This should have been my first clue something wasn't right. The room had dead bugs all over the floor, we found live bugs in the sink and the tub.

The room had a very bad odor, it smelled like musty bleach, we both ended up with a severe headache the next morning. There was at least a one inch gap at the bottom of the door, making every noise echo in the room.

You could hear every person outside, every car, every noise! The room was very sparse, there was no luggage rack, no dresser, only a table with the tv on it and a rolling chair, the fridge with a small microwave on top of it, that's it!

Where are you supposed to put…

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Isaac Rhodes

Nov 6, 2018
0

while my fiance and I had stayed at the budget inn in Troy ohio on the dates of November 5th & 6th. one of the management personell had blantly walked into our room at approximately 10:30am both mornings without warning my fiance was just getting out of the shower and as well for me i was in the process of getting dressed.

very unprofessional and this matter should be taken seriously... sincerely Mr. Rhodes

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Thomas De’Pasquale

Nov 5, 2018
0

, Upper Marlboro, Md. 20772 on August 26, 2018. To say we were disappointed would be an understatement. The rugs were so disgusting that we were afraid to take off our shoes. The bathroom wasn’t much better. We wouldn’t use it except to brush our teeth and potty.

The room had a kitchenette at one time, but no sink, just the whole, the cabinets were falling down and the fridge was disgusting. Neither of us slept that night and had towels on the pillows. We were up and out of there by 3:30 in the morning.

I would in no way ever recommend this Inn to anyone and would be embarrassed to tell anyone we stayed there. It was late at night and sent on a detour from 95. Had no idea where we were, hungry and tiered so we stopped at our he only place we…

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Elizabeth A Jones

Jul 28, 2018
0

To whom it may concern; Hello, I am not ordinarily a complainer, but I believe I can not let the incredibly poor establishment I stayed in overnight on July 18th, 2018 go by the wayside without sharing this information. It was the most horrid situation I have ever found myself in in my 71 years of being on this earth.

For starters, the good part was that the person that waited on me at the desk, was pleasant. He gave me direction to the rear of the building that was the beginning of the nightmare. 1. The room, 107 was located on a corner of the building with no parking stalls in front of the room.

Therefore my belongings needed to be carried to the room. 2. After entering the room, the first indication, of things being array was the smell, not a pleasant one. what was it? I can only…

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Mike rugg

Jul 14, 2018
0

Manager cussed and swore at me because our key didnt work. They didnt work for her either. Will never stay there again in grand forks

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donald simpson

Jul 5, 2018
0

on 7/1/18 i rented a room from your barstow budget inn 1111 e main st barstow california i stayed one night it was a none smokeing room it was me and a friend stayed we both smoke but went to my car when we smoked when i went to check out the guy working the counter made a mad dash to our room and

came back saying some one had smoked in the bathroom no one smoked in that room he took me to the room to the bahroom pointed at toliot and saed right here ican smell it well he was as full of shit as that toliot was 5 minutes earlier we opened the window to air it out he seen window open and assumed some one did the smell was still there so if anyone did you couldnt have smelled smoke no one smoked in that room he just wanted rip me off for extra $100 there was no reasoning with him he wanted…

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Sharon E. Shannon

Jun 16, 2018
0

I made reservations at Budget Inn in St. Robert, MO for July 31 through Aug 3, 2018 and I needed to make a change and I called the Budget Inn to make the change. I spoke with a man who had an accent and when I told him what I wanted he said"I don't have time to deal with that.

" I did and I cancelled my reservations and I booked with another motel. I don't appreciate being talked to in that manner.

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Jeannette Torres

Jun 16, 2018
0

I had a room in paseo Robles reserved for a wedding, and had a family emergency, a dying family member and asked if I could be refunded due the unfortunate circumstances and was denied. The cold hearted owner was not understanding or accommodating and in a terrible time I am so disgusted with their customer service.

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Robert J McLaughlin

May 5, 2018
0

com. We arrived at the motel (Budget Inn and Suites on Hammer rd in Stockton, and found 1st the manager put us in a room on the 2d floor ( my Wife was VERY clear that we are disabled and require GROUND FLOOR.

The manager became "less than friendly and gave us room 108. The ONLY good part of that room was that it WAS on the ground floor. It had NOT been cleaned and smelled of old food "rotting" and mildew and mold.

When I went back to the manager (his sign said within 20 minutes to complain, I was there in 10 minutes), the manger said we could just leave. Since I SAW him swipe my credit card I asked for a receipt, HE absolutely refused!!!

com people, who agreed to give us back our money, however I called the Police because I KNEW he had swiped my credit card, who knows who has the acct #…

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Melissa Hooks

Apr 29, 2018
0

Hi, I want to start off by saying I do not like complaining because there are people who live on the streets so I am very appreciative to have a roof BUT there are a few concerns I have. My husband and I stayed at the one in Pelham for a while were things were stolen out of our room when we were not there and most times around cleaning day.

That is why I did not want them to come in and clean. I had about $300 worth of clothes stolen, cartons of cigarettes, my husband's watch so I told the manager but nothing came of it.

Also, the phones did not work there. So we moved over to this Budgetel on 280 in Birmingham. We had a continuous amount of prostitution and drug dealing going on especially next door. We have been dealing with the people upstairs for weeks, it sounds like they're going…

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Sonia Weldon

Apr 2, 2018
0

we stayed at the Budget Inn last night because I got tired on the road while I was driving and it was the nearest hotel to where I was actually at I didn't think to check for beds out because the room look clean but there were bed bugs in the bed and they have bit my daughter on her arms the lady that was working the front desk when I went to check out was not at the office and

had a bell that said please ring after dark plus I called the office number to let her know I was checking out about 4:20 4:30 this morning no one answered I had to call back again after I already left to let her know that I left the key to the room and their mailbox and that the room had bed bugs if she can have your house and Lady go out and spray something or get Pest Control out no one should have to go through…

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sam music

Apr 1, 2018
0

hello i stayed at budget inn express in paintsville kentucky and was pretty upset about my room the bathroom was not clean the walls had stuff on them from what it looked like and if i had to guess it is gross and nasty the toilet seat was nasty also the bed sheets and pillows were all stained up the a/c in my room didnt have a filter in it the towels are stained up the beds looked like someone had slept in them and

then just made up not changed the shower curtain was dirty and so was the tub and the toilet dont want to flush after you use it and the put a light up in the middle of the room and wired it into the only lap in the room so if you turn the lamp off to get the light to go off and then you are left sitting in the dark and

im here from Saturday till Monday and the people that i…

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Webb J. BREWER

Feb 11, 2018
0

My wife and I stayed at your Budget Inn at 3200 S. Orlando Dr, Sanford, Fl 32773 from 02/05/2018 and checked out at 11 am on 02/08/2018 for a total of 4 days. (Monday night thru Thursday night) We were in room #217.

The bathroom ventilator did not work and halfway through our stay, the air conditioner quit working in the middle of the night and we requested to be moved to another room. My wife and I both have heart conditions and are in our 60's.

The night manager (finally) agreed to give us another room. This was room #207, which was completely on the other side of the building. Not only did he not offer any help in moving our belongings, but he actually had the gall to call us and ask if we could hurry it up because he was getting noise complaints that he said was us moving to the new…

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Marilyn Linzay

Feb 5, 2018
0

Dear Customer Service- on 2/15/2018 at 2:00 pm, I called the Budget Inn located in Bartlesville Oklahoma to make a reservation for 2 rooms Sunday 2/25/2018 for one night. The front desk agent would not give me his name, he would not give me the name of the Manager or let me speak to them after our conversation.

I asked who I was speaking to as a form of courtesy in addressing the desk clerk, he said he had been getting prank calls and would not give me any information. He took my name and date of reservation but refused to email ; and or give me a confirmation number to verify reservation.

Once again he refused my request to speak with the manager. At this point I canceled the reservation. Although I understand the need for privacy and protection, I have worked as front desk/office…

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Jeffrey

Jan 20, 2018
0

When we first arrived at Budget Inn the manager told us it would be a different (much higher) price than first said said on phone. We get in the room and we found that the cieling leaked, there was mold under table.

We asked for a room change and the owner said that the leak would stop. We told him our 9yr old daughter would get sick from mold and he said sorry he couldn't do anything about it. There were no other rooms.

A week later he's trying to kick us out. What do we do?

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Sherri

Dec 15, 2017
0

This is the nastiest motel I have EVER been in! There is blood splattered all over the walls from people shooting up, it is dirty and nasty! I was greeted by a cockroach when I entered the room, I have been unable to sleep one second because of the filth!

The lampshades are falling apart. I have taken pictures because the filth is shit unreal and no one will believe the extent unless they see the pictures!

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Donna Nash

Dec 14, 2017
0

Came back to my room 239 approximately 5:30 pm and to our surprise our room was not cleaned. Beds were not changed and made, dirty towels were still on the floor in a pile and garbage was sitting in our room for 2 days.

I saw a guy on our floor vacuuming an empty room, i asked him if we can get towels and he said he didn't know he's in this room now.. Really. Then after that, we went to front office to get towels and to find out why our room wasn't cleaned and the lady at the front desk said she couldn't tell us and

she said the person who does overnighters he picks and chooses what rms he wanted to clean. They send a guy up knocks on the door and tells me that i had to remove my garbage and gave us one towel, one hand towel and a wash cloth.

I paid for 4 night stay and maintaining the…

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Greg Cogburn

Nov 22, 2017
0

No Dont get no stars when you get sent to three different rooms with a can of Roach spray we have a problem Please Contact (704) 775-0193 or ill contact Better Business Bureau!!! Have a Good Day

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Pamela L Goodliff

Oct 8, 2017
0

I stayed at Budget Inn in Williamsport Pa on 10/07/2017 and my first complaint was there were no towels, ECT. In room. Late in the evening when I returned to room, I realized how filthy room was. I was told by owner it was last room in hotel.

I tried to find other hotel in area but due to events all were booked full. I stayed the night and in morning I told the owner I was not looking for refund but wanted him to be aware of condition of room.

He instantly became angry and threatened me with calling police, putting me on" bad customer" list and told me he now had my personal information including where I live. This frightens me. He was so angry and violent with his words.

I took pictures of room condition but my biggest fear are his threats. I hope someone helps me with this please.

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Sarah Stubbs

Sep 10, 2017
0

Stayed at your location in sevierville, tn. 00 for ONE NIGHT. Had NO hot water, horrible dim lighting, roaches and other bugs crawling everywhere, cable on TV would come loose. HORRIBLE EXPERIENCE!

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Jacques Pierre Pratt

Aug 28, 2017
0

No working light in bathroom or above sink, tub hasn't drained in 3 days. Pay 300$ a week and my family and i can't even take a shower. What exactly am i paying for?

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Ron and Carole Simpson

Nov 2, 2016
0

My husband and I are traveling and we stopped in Laytonville Calf on hwy 101 to get a room from budget inn. We've never had a problem before at a budget inn until now. I am disabled and I travel with a service dog that is federally registered. When my husband signed into the room, he informed her of the dog she then told him there was a $50 deposit required. He then informed her it was against the law to charge for a service animal. She told him she didn't care what the law was and this was her policy and if we didn't like it we could leave. It was 11:00pm and unfortunately there was nothing else available or trust me we would have.

My husband paid the demanded amount and we stayed the night. When we got up this morning they would not check us out until they inspected the room, her…

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Elese Brown

Oct 22, 2016
0

Checked in at Budget Inn in Durant, Oklahoma went to room. The room was dirty and smelt bad. Bedspread and sheets were dirty. Roaches in room immediately, so I went to the office and checked out. So called refrigerator dirty with frozen over freezer.

Used my credit card lady said my card would not be charged and manger would have to cancel credit on Monday this was a Friday afternoon. I asked the name of the Manger lady said they do not give out this information.

I would need to call back Monday. My concern is that I will be charged for the two nights. Don't even rate a one star for customer service.

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Concerned

Sep 22, 2016
0

Crisfield budget inn is not clean. In all there was black dust I wiped; light hung up broke with black tape: dangerous hazard beside the window; not well kept; I have pics can you give me email address so I will send you can see.

They don't use pesticide kills mosquitos I itched. I showed my AARP they don't give me discount. Friend my sister and I are seniors. Beds don't protect bugs by bed covers. I smell old smell inside. I ringed and waited pretty long.

Budget corporate needs investigation on it's conditions and environment. The address is Crisfield budget inn 127 North Somerset, Crisfield MD 21817

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Vincent Thomas

Aug 29, 2016
0

Customer service by Budget Inn is terrible I have never felt more unwelcome in a hotel in my life and I stayed in a lot of hotels. I will never stay or recommend anyone to stay at the one on hammer lane in stockton California.

I hope I wasn't treated badly because of my race. They tried to make me feel like they was doing me a favor by letting me stay at their hotel. I respectfully asked for my money back and went to a different hotel.

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Teresa

Aug 26, 2016
0

My complaint is that the owner or manager at your Richlands and Claypool Hill Va. location is very rude. I called to see if he was hiring for front desk and he told me to get off my rear and go look for a job.

Then he says that he isn't trying to be rude and yes he was. How this place stays in business I have no clue. I worked for Holiday Inn Express for 8 years a company bigger then yours and I have never in my entire life been spoken too like that.

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Gretchen Meade

Aug 24, 2016
0

I was a guest at the Budget Inn in Okeechoobee Fl Saturday night August 20th. When I went to pay for another night and ask for more towels. The lady at the front desk asked the man that is remodeling the hotel to get them for me. As he was handing me the towels his girlfriend came in and was verbally attacked. She started calling me names and throwing things. I called the police. They took her home, which was great for me. But I went to the front desk to make sure that she wasn't coming back and the guy who came into the office with his wife. Told me that he didn't want me at the hotel.

Mind you I did nothing wrong. I was just making sure that she wasn't coming back. He wasn't even there when any of this happened. He had his wife refund my money for the 2 nights. I felt it was a great…

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rajashekhar reddy

Aug 20, 2016
0

It's a fraud motel and worst place ever. I want to complain to the corporate officials so that it will be closed. I canceled my stay and they refunded me and then after a week they charged me again. When I called the front desk, they are very rude and behaved like did not matter. Please stop scammers.

This was the Budget Inn Austin, TX.

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Desmond Dennis

Aug 16, 2016
0

I stayed at the budget inn numerous times some times for months and one day me and my fiance just paid a week and went back to room no hot water no electricity bed bugs that they refused to do anything about.and the week was like that with two days comped for inconvenience and. Pay time comes for following week and they expect payment? I contacted city inspector who is also on my side and management. Threatened me I have all this on film and was put out got other patrons to watch me and my fiance belongings till we found a place.

Came back two days later and the fellow and young lady I got to watch our stuff said acting management said they would kick them out of they held our stuff so she told the couple to put our belongings outside so they did. I called police every thing was verified…

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Rachael Meade

May 3, 2016
0

We, me, my dad and step-mother, stayed at the Budget Inn at El Reno, OK. We were all attacked by bed bugs. When my dad called the hotel he was told, "We do not have bed bugs. " and then the woman on the phone hung up on my dad.

The room was in very poor condition with blood stains on the curtain that was hanging off the curtain rod. I have pictures of the condition of the room and of our bed bug bites.

Also, I have the paperwork from my ER visit and my parents visits for their doctors along with prescription information.

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