Burger King logo

Burger King

1.0
1,850 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

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Lucinda Coup

Oct 10, 2025
0

This is my second experience with rude, indifferent behavior within a week. I want to talk about today's visit. I made a special trip to get a Whooper. At the ordering station you have a list of contents that one can get in the Whooper.

I decided to use it because I can't eat and don't like everything. It has been awhile sice I went to a Burger King. So I read off to the African American male what I would like with my Whopper. That didn't satisfy him.

I had to go through the list and tell him what I didn't want. So, I came home without an item that I always get - onions. When I called back, a woman answered the phone and said that she had heard the transaction and that there was nothing that she could do about it - no apology, no offer of one made as I asked for, etc.

This was the…

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Sabrina Ellan

Aug 23, 2025
0

Hi my name is sabrina..My boss is trying to fire me because I was in the hospital so I had to miss work..I brought my hospital papers in and she will not accept them..we work 8 hours with no breaks (no food or drinks) and no bathroom breaks st times..I have had a couple accidents on my self because I ask to use the bathroom and get told no were busy..I would really appreciate it if someone could give me a call back on this issue for corporate..my number is 440-420-6132..

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Edward Diamond

Jul 26, 2025
0

What I ordered and what I got! Take a look yuck! Would you be happy?

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Emma Jones

Jul 18, 2025
0

really? Plus she is not a good manager she yells only at me when we were in the room talking about the incident with the Oreo packet she literally asked if I had food at home like I was stealing because I wasn't being feed....

And I feel like I'm not a welcome person unless I have to be on clock but I feel like I'm not welcome as a customer ...

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Thomas B Steadman, Sr.

Feb 11, 2025
0

I placed an order for Chicken Fries through DOORDASH at the Burger King on Broad Street in Statesville, NC. 02/10/2025. There was a piece of bone in one of them. Finding this bone in my food made me sick on my stomach and I was unable to eat the rest of my meal. I know the Chicken Fries are prefab and not made at the local Burger King. Please send me several Burger King coupons for Whopper, Whopper Junior, Original Chicken Sandwich, French Fries, and Onion Rings.

Thank you.

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Cassandra simpson

Jul 21, 2024
0

On July 20 2024 around 7:30 pm I place two order with burger King at the drive-thru I order a double cheese burger with fries all the way with onions , tomatoes and mayonnaise on the first order and a whopper Jr so when I get to the drive-thru and get the food the order of the double cheese burger was wrong so I told the girl at the window that my order was wrong so

she gonna get smart and talking crazy with an attitude saying that my order was correct and that only ketchup and mustard came on my burger so some guy with dreads came from the back didn't have anything to do with it saying that my order was correct and if I want extra stuff on my burger I would have to pay for it so I got into a heated argument with him and two girls had grabhim and was pushing him back he had came up to the…

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Alena

Jul 16, 2024
0

Ситуация такая, мы с мужем бегали искали свой заказ 40 мин. Служба поддержки ни чем не помогает. Скажите, а такая огромная корпорация станет богаче, от того что мы остались голодные?

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Kenneth Haynes

Jul 11, 2024
0

Took forever just to get to order my food. (A Double Whopper) and when I finally got to the window I asked if I could add a Birthday Pie to my order. The girl gave me a dirty look. Never said anything.

She then can back and asked what I ordered, and then got my burger, threw it in the bag, and did the same with the pie. I understand someone having a bad day, but she was very rude acting.

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Patricia cooleu

Apr 21, 2024
0

On Monday

On the way to see my mother stopped at Burger King her favorite fast food place. I ordered two whopper juniors, two fries and two drinks after waiting an abnormally long time for my food in the drive-through. I finally received it and drove onto my mom’s, which is only two blocks away literally one minute. I took the food out of the bag and was so disappointed. Most of the fries were missing, both burgers were a mess like someone used their feet to arrange them, and everything was cold! Normally I don’t mind paying the prices you charge I understand inflation and I even used to the 2 for 1 coupon for $14.99 + tax. However, its

unconscionable, to be expected to pay for an uneditable, sloppy, cold, mess.

I would ask that you either refund the purchase price or supply me with a…

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Angela Smith

Apr 19, 2024
0

I was called " white privilege " hull ga Call me. I'll give you the truth My stepfather was a manager of a Burger King and this would have NOT ever happened!!!!!!! He's rolling over in his grave!!! ¡!! we'll discuss it.

Ya know with my " white privilege " **sarcastic tone ****

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Kathy

Mar 27, 2024
0

Your restaurant in Pikeville is the sorriest one I have been. I waited in line 30 minutes just to get to the paying window. I don’t know why you have 2 lines, staff cannot keep up with it. Won’t be back here!

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doug clark

Feb 23, 2024
0

My wife and I was going to eat on 02/24/2024 we order your foods. There was no one end front getting there food. At that time one small Jr. whopper came up at that time other people came in and then that Manger started to hollering at her employees we had waited for the rest of your food my wife went up to see what was going on, she was still hollering at every body we asked how much longer it would be a min.

it went for another 10 to 15 min. she was trying to get order from the window and the rest of customer. We were there got waited on at 12;50 the Jr. whopper was out in mins. The Whopper that my wife wanted was a complete meal It took until finally got the money at 1:35 no one need to holler at there employee every one could here her She not a good Manger before we left she was…

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Will Ritchie

Feb 22, 2024
0

I have tried several times with customer service on getting in the BK royal perks program and the people in customer service will not help me. I have put my email address in and I have even put a validation code in since they would not send me one.

Out of all this i have had no luck. I like the food at all the stores and i have no problem with the stores or their staff. It is the customer service people you have is my problem. Please send me a email on who I can write or send an email to on how to get in the Royal perks program at Burger king.

Thank you for any help you can give me.

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Starla Castillo

Feb 17, 2024
0

Wasco Ca has the worst Costumer Service. 2 weeks in a row I've had nothing but bad from Burger King. The workers are young and rude, last week I ordered a couple of meals deals and the French fries were cold, I returned them and asked for some freshly made ones.

I was given back refried French fries. They were dark brown with oil all over them. And when I mentioned it, I was rudely responded to. This week I went BK and ordered 2 meal deals, the girl at the window was rude when I asked for some ketchup and ranch.

She grabbed them without any gloves on and threw them in the bag. They were laying all over and in the fries. That's not sanitary at all. When I went to say something she closed the window on me and walked away. I was very upset.

I spend money there to be served the right way,…

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Kim McIntyre

Feb 12, 2024
0

Placed a 71 dollar order from Burger King on Henry St in Brantford at 6:30 pm on Sunday Feb 11 2024. Took an hour for them to CANCEL the order with no explanation! I had dental surgery 3 weeks ago and have been waiting to order Burger King. Never again!!

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gary

Feb 6, 2024
0

When I worked at Burger King, I had the most horrible manager who thought he was better than everyone else, when clearly he just didn't like his life, and all he achieved was becoming a Burger King manager.

He would scream at his staff, including me, in the first month I joined. when nobody was doing anything wrong. He just has anger issues.

He didn't care about customer complaints and loved to argue with them. One of the other managers was a family member who would love to wind up customers with him.

The training was terrible, and he clearly didn't like me, as I didn't argue back. He couldn't get a reaction out of me, which is all he wanted to boost his ego, so his way of punishment was to tell everybody not to help me with the till when serving a customer.

I left the establishment,…

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Mark Ashby

Feb 3, 2024
0

I've Been Trying To Get Hold Of Someone From Home Office Or Something I Went Burger King In Gatesville Texas Talk To Management General Manager Was Super Rude Very Unprofessional Gatesville Texas Burger King Needs New Management Please Someone Get A Hold Of Me As Soon As Possible Discuss What Happen I Was Crazy.

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Jenny and John Sullivan

Jan 29, 2024
0

and maybe 2 cars in the lot. So obviously not busy. yet again. we listened for a good 5 minutes to a guy with a headset, dropping the F bomb over and over complaining about people not showing up to work.

We ended up going to Spangles down the street placing and getting our order in about 5 minutes. it is sad. We love Whoppers but not worth driving there and getting absolutely NO service!

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Mr. Anthony Oliver

Jan 8, 2024
0

I am pursuing filing a Lawsuit. A Lady presumably the Manager at a Dothan Alabama restaurant was arguing with another worker. While taking my order the lady grabbed my card and started scratching her head over and over with my Bank Card. I need therapy.

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Jorge L. Torres

Jan 5, 2024
0

What happened to Burger King? You used to be my favorite fast food restaurant. Although I am extremely happy to see you old logo return (brown and yellow burger logo) it was when you changed the colors of your logo and restaurants to blue in 1999 that your food quality changed.

One of my favorite sandwiches was forever changed. THE BIG FISH sandwich was changed from a huge sandwich to a tiny (McDonald like) fish sandwich. What the hell! If your goal is customer satisfaction then why make that drastic change.

After that you decided it was a good idea to copy McDonald's breakfast menu. HORRIBLE idea!! BE ORIGINAL!!! Your restaurants are now ugly commercial style buildings taking away a family style "home" feeling that kids don't even ask to go there anymore..

On top of that the…

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Taylor Straight

Jan 1, 2024
0

I work there and there's this employee, her name is Vyonne and I don't know her last name. But she's been extremely rude to me, purposely making me feel insignificant. She shook a bag in my face today, when I didn't understand something.

This happened today (12/31/23) during my shift which was from 16:00 to 19:45. This isn't the first time she's done something like this either, I've been working there since the beginning of October and she's talked down to me A LOT.

Especially when I started working, more or less whenever I asked a question or mildly messed up. Not to mention she once just shoved a bag of food into my hands, I nearly dropped it.

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Lisa sloan

Dec 26, 2023
0

I am needing to speak to someone in corporate for burger king in Springfield Tennessee 37172

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Roy

Dec 20, 2023
0

You’re just a bunch of thieves you stole $12 and never got them back from my account. I don’t know how you guys did that. They send me in email Saying they were gonna give me $15 credit I don’t need the credit.

I need my money back thiffff

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Peggy

Dec 19, 2023
0

I ordered 2 jr. Whopper. And when I got to the window the cashier only rung up one so I politely told her I ordered 2 jr. lam a paying customer and I shouldn't be treated like that

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Pam

Dec 19, 2023
0

My son works at Burger King on Dayton yellow springs road in Fairborn Ohio. He currently has Covid and his manager Chelsea wants him to bring in a doctors note because they think he is lying. He has a positive test and is not going anywhere.

He has to isolate for at least five days. She wants him to go out where he could potentially spread it to others. She was extremely rude about this. What is your policy on this???

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jess wyer

Nov 25, 2023
0

There's a real problem in our community that needs fixed. Tumwater Nicky (Stjohn I think her last name is), Avi Brewer, Randy, Paul, Kristin Nichole Starr, James Starr, and Eric Starr have the kkk torturing me in public at Burger King.

There's a mean group of past drug users, who now operate the klu klux klan to burn me to death in public. This mean group is Tumwater Nicky (Stjohn, I think her last name is), Avi Brewer, Randy, Paul, Kristin Nichole Starr, James Starr, and Eric Starr. This mean group caused the suicide death of my past girlfriend, and they wont stop having the local community issue hate crimes to me at Burker King.

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brandon mcmullen

Nov 22, 2023
0

Attempting to make a drive-through order at the Indiantown Rd., Jupiter, Burger King… The lady on the microphone literally told me to hurry up and complete my order, her exact words “ Oh my God, sir hurry up with your order.” When I replied, “what? What did you just say?” She then replied “I got it I got it come on let’s go.”

Very unprofessional, very rude… If I had one of my employees conduct business like that, it would be their last day at that position or maybe even their last day at my company.

I would be willing to bet this complaint is falling upon deaf ears … Which explains why the employees act like this… Profession starts at the top

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Illana LeFlore

Nov 13, 2023
0

m. I went to your Burger King location in the 3600 block of South Keystone I drove up to your drive-thru window and I was told that they no longer could do service for me there so I asked why no response over the intercom rolled around to the window they were shut went inside and was told that I could no longer do service there.

I asked for her name she said she wasn't giving me no name and she also said I was unpleasable that's why they don't want to serve me anymore. These are the exact words unpleasable I'm hard to please could you please look into this matter to let me know for sure if I should stop going there or not I haven't did anything

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Hilda Sykes

Nov 12, 2023
0

I stopped going to the Burger King on Antilly Road, in Abilene, Tx about 6 months ago for the same reason I am complaining today. Service at this restaurant is horrible. I ordered a Bacon King Jr. and small fries. I did not get the sandwich I ordered and even though live just over a mile from there, it was cold even though I never left the counter area after placing my order. I quit going there due to the fact that at least l/3 of the time the order is not filled properly. McDonalds, Wendy's and the Burger King on Clack Road in Abilene do a much, much better job . Think I will cross this one off for good this time.

My transaction ID # is 35602811-32818-130606.

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jess wyer

Nov 11, 2023
0

there is a group of really mean customers

they are tumwater randy nicky stjohn i think her lat name is paul kristin nicole starr james starr eric starr

they are originally from the tumwater, wa area

they have wild rumors and kkk activity circulating through the tumwater, lacey, olympia, washington state area burger king

they intend to do real harm to me

they aim hate crime at me in burger king

these rumors and kkk activity circulate and hit me at burger king

they are customers of burger king

i need this group kicked out or caught at burger king

again , they are randy nicky stjohn i think her lat name is paul kristin nicole starr james starr eric starr

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Angel Henry

Nov 9, 2023
0

Your employs are out of control at store number 12660, Vinton, LA. I would like to speak to someone because this needs to be handled. I won't let this go. Rude and disgusting employs. I don't want a drug dealing pimp touching my food!

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Janet Gatzka

Nov 9, 2023
0

I ordered 2 bacon cheese whopper jrs. And asked no mayo and I went thru the drive thru and when I got home to eat there was mayo very upset about this.

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Kimberly Norris

Nov 7, 2023
0

Visited Burger King on 11/07/2023 Ordered items and the Milkshake I ordered was prepared then set on counter without attempting to clean product that was visibly spilled all over cup. When I requested a napkin i was ignored. Another worker offered me paper towels randomly on counter.

It was only after asking several times was I given the napkins. The worker never acknowledged she was in the wrong nor tried to fix the issue

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Rodney W Hatcher

Oct 30, 2023
0

Twice I have gone to burger king in a week, first time, no whopper meat, second time, no fries, think I might just change the Hardee's, at least they don't run out of produce.

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Angela

Oct 28, 2023
0

The new Burger King that was just remodeled in Corning California has horrible employees and a god-awful supervisor. We ordered a bacon King and eight piece chicken fry and a number one Whopper meal with onion rings and a milk and the lady on the headset apparently thought that was a very strange order she had a hard time hearing us we had to repeat ourselves numerous times and

very loudly and she was very rude about it and I would think that the microphone system was also new since the entire store was remodeled we did not get the onion rings we got a small french fry instead and got halfway to our destination turned around and went back because they would not answer their phone the supervisor was extremely rude and told us that we don't have to eat there again which absolutely floors me…

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Jennifer Retzbach

Oct 28, 2023
0

I placed an order in the drive through. I realized I forgot my phone at the store I just left. When I pulled up I asked if it was ready. She said it was being cooked so I asked if I could just cancel it because I needed to get my phone.

She had already given me the soda and couldn’t take it back. I just sat there in shock with her attitude. It pissed me off and I sped away to get my phone. I came right back to pay for the soda and apologize if I came off wrong.

She greeted me with attitude. I said she was rude and she said I was. Then she starts insulting my appearance. I was called a “White Bitch” and when I says I was German, she added that I was a Nazi.

She just kept insulting me in front of everyone. The entire staff & customers were all laughing. How humiliating!!! I should have…

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Angela Jaso

Oct 28, 2023
0

I like to know why do you shut down your boiler for hamburgers 30 mins before you close.And why you only cook so much meat to keep in case someone orders food.If you don’t have meat cook you tell them we ran out of meat.I work at Burger King back in my younger years and the boiler stayed on till the doors are closed

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Robin Paul

Oct 19, 2023
0

I live in Midland, TX. I went inside the Burger King on Andrews Hwy about 7:30am this morning 10/19/2023. I was greeted by one of the workers and waited for a bit until she was finished with what she was doing.

And I continued to wait nor her or her coworker ever acknowledged me again. They were more worried about the drive thru than me. Oh yeah! I was the only customer in the building. I really like eating at Burger King but if I'm gonna get treated that way ill take my business elsewhere.

I hope this email doesn't get tossed aside and something is done about the extremely poor service. Robin Paul

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Alicia Brown

Oct 12, 2023
0

It's a person who works for y'all her name is Bridget Sims she's on drugs so I have to tell y'all

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Princess White

Oct 11, 2023
0

On Tue. 10/10/2023 I order and did not get what I ordered. Tried to call from call back between hrs of 4 Nd 8pm no one answered. When I funnel got someone to answer gave my complaint was told would take of it.

To come within 3days to pick up. I am a 74yr young homebound patient , sent medical aid to pick between hrs or 12noon and 2pm Talked with manager and he was suppose to correct it. Well I had ordered 2 2 fro 2 whopper Jr's he only sent me 1 2 for 2 whopper Jr. I spent $10.

and change and didn't get what I paid for have been trying to call for last from about 5vhrs no one answers. Phone rings for a while and hang up no one answers. I would like my second I order or a refund if my hard earned money.

Ask manager did he understand my order over the phone and he still didn not send my…

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Carol Halsey

Oct 7, 2023
0

Went to Elche Spain to shop and fancied a BK. One family and one other person in the resuarant besides us . Ordered our food and it was cold . Asked the lady to get us a hot meal , all she did was wrap up my budger again and put them both to heat up She returned with our food which when we touched the food it was STILL COLD I complained again that it was cold and

she just stared at us. that's how we serve them ! As I'm a cook I was disgusted that food was served not hot and could cause food poisioning. We asked for our money back and left their hungry. Not a good experience.

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Nelida Vogelsohn

Oct 3, 2023
0

29 2023 at around 650am. I tried to order breakfast at the drive thru and the employee said there was no breakfast and offered me lunch. I thought it was a joke. So I asked again and he said we have no breakfast but there's lunch if you want lunch. No explanation of why. No apology.

I called the next evening and asked to speak with a manager.

First, she said I must have come too early. Then she said the staff must've been late due to the rain then she said no one was there to help because everyone called out. A million excuses. I explained to her that the attendant never said any of those things and never apologized for the inconvenience.

The manager then began screaming at me so loud that I had to move the phone from my ear, she was screaming and swearing. No wonder your emoyees treat…

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Sandra szmuc

Sep 29, 2023
0

Waited in drive thru 15 min. Never waited in. Drove to pick up window someone finally came to window. Told him I’d been waiting and he said they only had 3 employees what do I want him to do about it.

Chicken sandwich burned hardly any lettuce. Pick up window was so dirty couldn’t see worker behind it. Very dirty restaurant. Fry grease is definitely dirty. Tastes burnt. I guess they don’t have time to maintain oil.

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Carla D Scott

Sep 27, 2023
0

I would like to file a complaint for your Burger King store 3054 Washington Road, Augusta, GA 30907 - Store 5128. On Monday September 25, 2023, I went to make a drive through purchase at Burger King. I handed the woman clerk my debit card for payment.

After leaving burger king I never used by debit card again. That was my last purchase. I was later alerted that someone was attempting to make a $356 purchase. 00. 00 payment went through, they then moved forward with the $356 attempt on my card.

My bank found it to be suspicious, so they did not allow the payment to go through. I was told by my bank that someone tried to use my debit card number by manually entering the card number to make a purchase online.

My belief is that the clerk who took my payment wrote my card number down or took…

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Gail Freese

Sep 24, 2023
0

Just heard BK pulled their ads from Rumble. Big mistake! I was a big fan, not so much anymore!

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Philomena Beary

Sep 21, 2023
0

Old and cold chips sold at the Ashbourne, Co. Meath, Ireland yesterday evening. It was meant to be a happy experience for my daughter and myself on the way to the cinema. Employees non perturbed. Not even a apology! Informed bt staff no manager present.

It was obvious the staff do not care about their customers.

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Jessica bates

Sep 19, 2023
0

Not clean rude and ghetto employee hair where they get the Ice sad!

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Jamie Youssef

Sep 19, 2023
0

The lady on the speaker at this Burger King was the RUDEST person I have ever dealt with at a fast food place. She rushed me and if I tried to say any special instructions she yelled and talked down to me like she was so beyond annoyed.

I said no tomato, guess she didn't hear that either. When I got to the window I could hear her being SO rude to the next customer at the speaker. I was appalled.

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Ajay S

Sep 19, 2023
0

Did not deliver my order. I had made the payment online while placing order. No way to track my order. Customer support dosen't work. : 10063692

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A Johnson

Sep 17, 2023
0

Burger King on st Francis Ave in Santa fe New Mexico refused me service at the drive threw window on a Wednesday night at 10 pm older Mexican lady and a young Mexican boy said they were closed it clearly states on the window drive up is open til midnight I have been there before and was served twice after 10 pm by 2 older Mexican guys I feel that is was a racial thing I am a member of the naacp you will be hearing from us

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