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Burger King

1.0
2,096 complaints

Website

www.bk.com

Address

5505 Blue Lagoon Dr., Miami, FL, 33126

Burger King faces significant operational and customer service challenges across multiple locations. The dominant issues are employee rudeness/unprofessional behavior, excessive wait times despite minimal customer volume, and consistent problems with food quality and order accuracy. Understaffing appears to be a systemic issue contributing to both service delays and frustrated staff interactions.

Common Issues

34% (368)
rudeunprofessionalattitude
24% (260)
long waitslow15+ minutes
20% (216)
cold foodwrong ordermissing items
14% (151)
short staffed3 employeesran out of
8% (87)
dirtynot cleanunclean

Complaints

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Pamela Salcone

Sep 17, 2023
0

I was in the north Jackson store new worker I have been threatened physical harm n called several bad names they smoke vaping products in by the drive thru their names are page arial n Taylor. Kim says she doesnt follow the rules noone does she said.

The fries are not salted she said I was the only o e who does Richard another manager all I have heard from him is he dont care . This store should be shut down with all the wrong doings I have seen and exper6 n vaping in the kitchen.

I hope you atleast see n I know they are going to fire me because I stood up for myself that's fine but it's more then the matter of me please check the cameras I wish you had audio sound Kim also picks up a bug with bare hands shows everyone there n goes n gets biscuits with bare hands and doesn't wash before…

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Roger Krasnicki

Sep 15, 2023
0

Store #4635, crispy chicken on sept 10, 2023. What have you done to ruin your crispy chicken & I ordered one classic chicken sandwich and one spicy chicken sandwich. What I got: a not so spicy chicken that was about an eighth of an inch thick covered with an unusual sauce, shaped like a rectangle. The sandwich was as "crisp" as a well-cooked strand of spaghetti and placed on what looked like a sesame covered hot dog bun.

Why did you change away from your original recipe?

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Gina Zarcone

Sep 14, 2023
0

I went to Store #6651 @ 12:41pm on 9/13/23 order #41 and I received the wrong items in my order AND I never received my drink with my order. I have been trying to call the store since about one hour after I received my order because I couldn’t call right away due to I was at work and I just had to deal with the wrong order for the meantime.

I was unable to contact the store all day, all night and I have been trying today as well and no one picks up the phone. If no one picks up the phones at your locations how are we supposed to get a correction on a order that they made wrong if we can’t get a hold of anyone.

This isn’t the first time this has happened at one of your restaurants and I’m sick of just receiving a ONLINE CREDIT when I didn’t purchase my product ONLINE. Last time something…

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Dee Kay Oman

Sep 12, 2023
0

The lobbies are too cold, a violation of public place temperatures kept at public buildings. s. and minimum wage is not set for this type of pricing and survival. Many also do not open on time for the posted hours and change them some here and Wendy's too... all comments...

legislation is congress and the senate. Sincerely, Dee Kay Oman, U. S. MIlITARY BRAT to FT. KNOX, KY

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Karen Butler

Sep 12, 2023
0

I just went to Newberry SC Burger King, I had to wait for 10 min, for my order to be taken wit only one car in front of me. As I was pulling around to get my food he was leaving, so only one order at a time.

Then the drink machine did not work and after waiting for another 15 minutes the girl taking orders decided there were no fries, so she dropped a batch. Now mind you I only get 30 minutes for lunch and over half of that was spent waiting.

As I received my food I asked for a receipt which I was told the printer was not working. I truly thought this was supposed to be under new management and things were going to be better. NOPE things are worse. Terrible customer service.

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Theresa Pena

Sep 12, 2023
0

Good morning I'm contacting from Albuquerque New Mexico I had went to the Burger King off of Eubank near Central I went to order a number 6 combo I asked if I could get the biscuit really soft I've always got the biscuits soft at every other Burger King here in town but at this one they said they can't do it I've been working at a restaurant for 13 years and we do that for a customer every morning make the biscuits soft like they say have it your way but

I always get denied when I ask what I want so I'd appreciate it if you could take care of your employees to make our food the way we request it that's what customers are for please thank you

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Gloria

Sep 12, 2023
0

Use to my favorite place to eat when we visited Slinger Wi Burger King. We stopped in on September 7,2023 and walked up to the door and workers watching tv and a hand written sign in the door No Hamburger Meat.

We loved this Burger King but the last couple times we ate there with our grandkids the food was not good, dirty and not friendly. I don’t think we will be back for a very long time. I am very sad.

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Susan

Sep 11, 2023
0

They did not give me my food in proper timing when I did get my food it was the wrong order. I went inside to let the people know that I got the wrong food. They were very rude and then again made me wait. Did not apologize.

I don’t know who runs the Weaverville, California, Burger King but they should be reprimanded.

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Keri Dodd

Sep 10, 2023
0

K D Auburn, Washington Pending review Terrible service from manager of store I came into the drive-thru with my elderly mom that has to Alzheimer's. I never got helped in the drive thru and when I said 'Hello' She yelled at me thru the speaker saying go somewhere else because I'm all alone at the front.

At that point I was sandwiched in a couldn't get out. Once I asked her for the manager. She said I am the manager. And then slammed the door in my face. My mother got upset that she did that to us and caused us pain and suffering told the lady I was going to call corporate.

She said be my guest!! I never did get my order Never again will I go to that restaurant. I've never felt so disrespected.

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Pedro cortez

Sep 8, 2023
0

Visite el BK de interprice y17-92 pedí una comida y me dieron otra trabajando en chanclas y sin guantes y me fije que Javier uno comiendo las papas y las onionring sin guantes y comiendoselas y estuve 18mnt esperando. Y afuera 3 tecatos pidiendo dinero y cigarrillos.

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Janiesha Johnson

Sep 6, 2023
0

They were out of impossible burgers and wouldn’t refund me my money. Tried to offer a coupon and I want my money the same way they took it.

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Matthew R Collins

Sep 6, 2023
0

Quality of royal crispy chicken poor soggy cold not good. Same at two restaurants. MacDonalds McChicken much better sandwich. Also fris cold limp. Experience at several restaurants poor employees rude and not friendly. All with sub par food and service.

Burger King was my favorite fast food. Not anymore now at the bottom. Hope things change in the future. No more of my money spent at Burger King.

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Thomas Besey

Sep 5, 2023
0

One of my employees was assaulted by a manager who daughter took the order and then was Facebook stalked from information taken from debit card manager name Vicki pourteous

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Denise knox

Sep 5, 2023
0

This Burger King of hunt highway in Arizona has the worst manager I have ever come across at Burger King. I have watched this manager for the last several months how rude she can be to some of her customers.

She has a tongue on her that is just unbelievable, She is very unprofessional. I just wanted to order breakfast And because I didn't want to use your System to order my food. Then it became a lecture that she needed to train me on it and I don't want to be trained on it I just want to water my breakfast.

Then she asked me to leave her store and I explained to her that I am not being rude nor am I yelling with you and ask her once again to please help me. I was denied help again. Please work with the district manager or someone her tone and attitude has to be corrected.

This is a…

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MARLA GAE PARENT

Sep 4, 2023
0

I was the only customer and I asked for extra onions and tomatoes. When I got to the window the employees were complaining that I asked for extra. Needless to say, I drove off and went to Sonic. Every time I go to that location, the employees are extremely rude and nasty.

They also do not give you the correct change. I finally had enough to report my complaint. I am telling everybody to stay away from that location. , Hammond, LA

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felicia g

Sep 4, 2023
0

The manager took my order because the one that was behind the counter was cleaning up a little bit. Because there was paper on the floor n the tables were dirty. called manager try to give me old fries and cold chicken sandwiches. Yess.

So please someone needs to put a stop to this.

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Patrick M Darling

Sep 4, 2023
0

Order 2 double bacon cheese burgers and fries burgers were cold and came with a half a piece of bacon this is a joke for what I had to pay nothing like the picture bought in monterey tn need to do better than that never thought I see such bad service not first time been disappointed here

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Sherrill G Bergeron

Sep 2, 2023
0

m. which took the lady 10 minutes to try and take my order. She was either DRUNK or High on some type of drug. I tried to order a Whopper Jr with cheese which she told me slurring very slowly we don't sell that.

Then she told me to hold on for another 5 minutes in the drive-thru. When she came back her speech was worse, slurring so I left. This isn't the first time this Burger King in Chalmette, La 70043 (the only one we have in my parish).

Service has been bad with everyone out here. Time to hire employees who aren't on drugs or drunks.

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Chin, Ming Der

Sep 2, 2023
0

, l and my wife went into and ate at this Burger King store(Coquitlam Centre Walmart). There were two female waiters in the store, one of whom was fatter and the other was thinner. m. The thinner female waiter came to our dinning table and told us something, but I didn't fully understand what she meant.

So I asked her to explain it clearly, and she showed a very impatient and disrespectful attitude, and disdained to explain to us.

However, she asked her colleague, the fatter waiter, to tell us that we were asked to leave with food and could not eat in the store. m. now, and we only ate half of the food we ordered, why kick us out?

She said that they were going to clean up the store and we must leave with food. I feel very uncomfortable and disrespected by their bad and unfriendly…

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Jennifer menkhaus

Sep 1, 2023
0

Went to burger King Milford ohio 28 Got me original chicken sandwich meal.extra mayo barely any lettuce not much mayo cold wouldn't make over.

Whopper Jr meal No tomato and pickles Fries sandwich was cold.

I didn't pay almost $20 for cold food.

I would like may food made hot not cold.

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Amy Osborn

Aug 31, 2023
0

Every single time I come to this store in Dickinson tx they have have it wrong. I'm getting really tired of them making my order wrong both drive thru and cook. When I come they are not that busy at all.

So there is no excuse to make my order wrong. This is the 5th time I have come to this store in Dickinson. I'm going to stop coming there I work hard for my money. Theres no reason at all to make it wrong.

It needs to be done RIGHT

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Kathy Jordon

Aug 30, 2023
0

I ordered two honey mustard chicken wraps on 8/29/2023 at the Burger King 4095 located at 27010 Hoover Warren, MI 48093. The two chicken wraps were very poorly put together. Upon opening the packaged chicken wrap they were not even together.

No lettuce, 1/3 slice of tomato, and honey mustard slung on top. Both chicken wraps were made this way. My order number was 60, my transaction ID. 59648-70011-59023-031513. I know that these two wraps were made improperly due to I bought two chicken wraps the day before (8/28/20203), at the location at the 12 mile Burger King between Ryan and John R. in Warren, MI.

The two sandwiches purchase at the 12 mile and Warren location were neatly wrapped, contained lettuce, a slice of tomato on each and honey mustard. They were not thrown together sloppy. I…

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Steve K Belcher

Aug 30, 2023
0

Made an online delivery order#88 Washington Rd. location. in Augusta. Order must been delivered to wrong place. I need it refunded.

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Lorraine

Aug 29, 2023
0

I like Burger King but you need to get rid of your paper straws, they get all wet and do not last long Thank you

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Denae West

Aug 29, 2023
0

About a week and a half ago I went to Burger King for breakfast. I got french toast sticks and a bacon egg and cheese biscuit. I got home and opened my bag and the french toast sticks were so hard I could barely chew them.

I opened the biscuit and the bottom of the sandwich was rock hard I had to throw both of them away. I called and they took my name and I went the next day and they gave me a hassle about it but finally replaced it like the manager said she would.

A few days ago I stopped back for dinner and got chicken nuggets and a whopper. When I got home I opened the nuggets and they were again clearly old and hard just like the french toast sticks I had gotten before.

I called the store and got their answering machine so I left a message. After I hung up I opened my whopper and not…

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Craig Fox

Aug 29, 2023
0

Burger Sling drive thru sucks. When they don't want to take anymore orders they sure find a way to shut er down for the night. Being told you can't order something in the drive thru because they just took a $150 order from the drive thru really pisses people off. Suck it

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Denae West

Aug 29, 2023
0

About a week and a half ago I went to Burger King for breakfast. I got french toast sticks and a bacon egg and cheese biscuit. I got home and opened my bag and the french toast sticks were so hard I could barely chew them.

I opened the biscuit and the bottom of the sandwich was rock hard I had to throw both of them away. I called and they took my name and I went the next day and they gave me a hassle about it but finally replaced it like the manager said she would.

A few days ago I stopped back for dinner and got chicken nuggets and a whopper. When I got home I opened the nuggets and they were again clearly old and hard just like the french toast sticks I had gotten before.

I called the store and got their answering machine so I left a message. After I hung up I opened my whopper and not…

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Dawn Wagoner

Aug 25, 2023
0

Went through drive through ordered 3 wraps. Got home and what I got was not what was advertisd. Chicken was a thin patty that was only a small piece, not full, pieces of tomato not whole sliced, few pieces of lettuce drenched in sauce.

Totally disgusting and not what was advertised.

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Lorie Garrett

Aug 24, 2023
0

I placed an online order on 8/10, but did not pick it up. I tried calling the store but was unable to talk to anyone. I then went through the app to get a refund. 00 coupon which did not cover the money they withdrew from my checking account. After repeated requests nothing.

I then tried calling the 1800 #, I could not talk to anyone in person. They directed me to the http site, which only brought me back to the app. I have been buy your food for over 30 YEARS.

I am wanting the money owed to me. I love McDonald's just as much, is more convenient for me,.

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Rose Johnson

Aug 24, 2023
0

I have a complaint. It's at the location in Athens, GA, the one at 3700 Atlanta Highway, 30606.

My fiance and I purchased two Whopper Jrs and a Whopper. We dined in. We went to one of the tables where we can charge our phones. After 30 minutes, one of the staff wanted us to leave in 10 minutes. That's unfair.

At one of the other tables where customers are supposed to be, one of the staff members (African-American woman, heavy set, wore long black and blond braids) brought her daughter to work. She let her eat all the food and drink the drinks for free. Her daughter has been there at Burger King all day. It's unfair to let her stay there all day, but asks me and my fiance, paying customers, to leave.

In the meantime, another staff member at the counter was being rude to one of the…

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J

Aug 22, 2023
0

I went by bk in Magee Ms on a motorcycle drive thru at 2:30 pm one vehicle ahead of me I got up to place order and she said can u hold I said yes 10 minutes in 101 degrees in heat I’m elderly it was hot also car behind me I left went to Wendy’s. I understand help is hard to come by no problem at Wendy’s

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Barbara Tordoff

Aug 22, 2023
0

I am unable to take the survey, and I have no way of contacting anyone for help. I consider that poor service. This is my second attempt to take a survey in two months. I’ve had two receipts, requesting a survey.

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Joyce Pelson

Aug 21, 2023
0

m.. The store manager waited on my sister and me with a bad attitude for public service and leadership for the workers. 34. The order became a problem for her. She has no idea that customers are why Burger King is still open.

I would like the opportunity to speak with someone to give you all of the details. 410-905-9772 is my number. This lady is an unskilled manager with a bad attitude, on display. She was very disrespectful to my sister and both having to go back in the restaurant to be given out proper order.

She also handed my sister a small cu, and the meal come with a large. Then tried to make her pay for the small cup that SHE had given her because it had to be replaced. I told her that she handed my sister the cup ,so if she wants it paid for them she should do it.

We went for…

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Rick Yarborough

Aug 17, 2023
0

Went in the store made my whole order went to pay all I had was a $100's in bill the manager was very rude when she said very loudly so everybody can hear talking about oh no she can't break a hundred unless you're spending or buying at least $40 worth of food.. very rudely the Burger King on Carowinds boulevard now when did this rule come up I can't help all I have is a bunch of $100 bills shoot you know how it is when you break a $100 bill it turns into a 20 quickly 2 minutes later it's gone all right have a good day I hope that lady's day gets better and

she can have her a bunch of $100 bills like I got it at least I still got my $100 bill cuz I walked out of there yeah

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Jocelyn Serrano

Aug 16, 2023
0

burgerking in chicago il 2345 s pulaski rd 60623. the supposed “managers” there are so rude, i dont even think they are managers at all due to the lack of perfionalism and lack of friendly customer service skills. they didnt put some of my items in my bag when i came back with my reciept and asked for the missing items( i asked politely) they said” we didnt put the items becayse we dont have anymore right now” so

i said” well maybe you could have let me know that and asked if i wanted anything els to replace the alrdy paid for items” she said no sorry we cant do that. everytime i come to this location they bully me.

the reviews for this location all says the same thing somebody with higher power a ceo or someone needs to go talk to that staff. i will not stop until i can reach somebody…

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Mary Halferty

Aug 15, 2023
0

Have always loved the whopper, But the last time my friend and I bought whoppers through the drive through, we found that the bread was very stale and fell apart when we tried to touch it. The Burger King on Federal Highway and SE 17th Street in Fort Lauderdale is keeping their burgers under the warmer too long!

See if you can do something about that. Thank you. Mary

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Emily Berry

Aug 15, 2023
0

Hello

I went to Burger King today at the services. Welcome break M5 Motorway Northbound junction 21/22. Weston- Super -Mare. Sedgemoor.

I ordered a chicken royale meal and two children's chicken nugget meals.

I am afraid to say me and my daughter have had a tummy ache all day within an hour of eating the chicken royale. My other daughter who ate the chicken nuggets did not get a tummy ache but my eldest who shared the chicken royale with me and myself have both had tummy pain today and not eaten anything else since as we have both been uncomfortable.

My drink was also like watered down lemonade. The kind man behind the food counter replaced for me but said they had got to the end of the barrel and another gentleman before me had said the lemonade tasted horrible and watered down.

I…

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Bhoopendra

Aug 14, 2023
0

I placed order on Burger King phone app and order was reached Arizona instead California. I don’t know how I get back refund. No customer service service. Bad experience Recommend not to place order on line. If order unsatisfactory you can’t get refund or you can not cancel your order. You loose money.

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Linda pagan

Aug 14, 2023
0

They don’t put tomatoes or lettuce on their hamburgers

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Robert Steffler

Aug 13, 2023
0

They are pathetic tells people to email them it's been over a month a month and over a dozen emails senf and these clowns can't even respond

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Brandy moore

Aug 13, 2023
0

I was waiting for my fiance to come into the store so I ordered an ice water another gentleman beside me was delivering doordash. The manager gave him a bag and told him he had to come back for the rest.

He said that will mess up my delivery time I need all the food now for this order. The manager told him he'll have to figure it out his delivery time is not her problem. I told him that I'd been waiting 6 minutes on just an ice water by this time my fiance had came in and was standing there waiting for the his order to be taken she then

stated to him and another customer that she has to help customers not a homeless bitch that's not a customer. I said no matter what I order I'm still a customer in fact you guys have been charging me $2 for one water almost every day I come in here that…

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Angel

Aug 8, 2023
0

I was at Burger King last night and went through the drive-through. Upon arrival I was told to hold on a sec then was holding for over 10 minutes then I was able to order. I ordered two Whoppers and two large fries with spicy chicken nuggets.

When the employee handed me my food there was two whopper jr's and no fries so I let him know the fries were missing he the handed me one fry that had been sitting out from what It looked like for a while. I then told him there was suppose to be two fries and that I would like them fresh.

So I had to wait five more minutes for him to hand me the fries and they didn't have any salt. There were no napkins or ketchup which I asked for also when making my order. I feel like there was to many errors in this visit I was so unsatisfied and disappointed at…

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Nakira

Aug 7, 2023
0

The absolute worst for customer service if you have the app it send you to this annoying robot with prelisted answers .. can't talk to a human and pointless to say your missing rewards or try to complain .... Absolutely hate this I won't be back to bk just pointless ....

Get humans to work stop being lazy and cheap .

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Jennifer~Wesley Edwards

Aug 7, 2023
0

The Burger King in PLAQUEMINE workers where very rude and I’ve been there at Burger King workers have been rude to customers.Burger king 6082 24630 Highway 1 South PLAQUEMINE,La70764.Sunday August 6,2023 at 9:12 PM

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DALLAS L MAY JR

Aug 6, 2023
0

VERY POOR UNFRIENDLY RUDE PEOPLE 2ND TIME THIS HAS HAPPENED LAST TIME FOR ME

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Jolene

Aug 5, 2023
0

Unable login in for burger king

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Kerry A Thomas

Aug 5, 2023
0

I attended the location in Canada at 1615 Wilson Ave, North York, ON M3L 1A5. Upon entering we were the only customers that had to wait for service. Then another customer came in. That customer was being serviced before us as we waited at the order counter. When mentioned we were not served - the staff person decided to wait a little further at which point I directed her to continue servicing the person she took the order from before us.

The manager was there and asked to serve us when he answered he's the manager he doesn't serve customers.

This felt racist as the customer after us was Caucausian. The staff are Asian and we are Melanin people.

I have visited there before and had good customer service however this seems like a new team or were just tired. Either way we were not handled…

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Christopher R Butler

Aug 5, 2023
0

Food was cold. Service was slow. Nothing was fresh. Several customers left due to the slow service.

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Kitty Clark

Aug 4, 2023
0

I have to let you know about an experience I had at around 10 am yesterday morning at this burger King I believe the city is Inkster. I ran in for a shake and whopper for lunch. I had a long ride and needed to use the restroom first so I went in, found the door locked.

In some burger kings in different cities require you to let the server know and they push a button under the counter to unlock the door. So I assumed this establishment was the same so I knocked on the window and asked the server to unlock the door.

She screamed at me and told me. " She screamed at me so hateful. So I said, I just thought it was locked until you opened it. " I mean she screamed this! So just that moment…

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Catherine Hyvarinen

Aug 3, 2023
0

When I went to Berger King at W150 and Puritas Ave, Cleve, Ohio. I sat in the drive thru for 10 min. I yelled Hello. I beeped my horn, No Response, Nothing. I'm a diabetic and I was shaking because I needed food.

So, I drove to the Hopkins Airport BK on Brookpark and got service with no problem. 150th with no response again. 150 to talk to the manager. I told him I was out there waiting for 10 min. He laughed, he said we had a fucking door dash so you can fucking wait.

I said Hey, don't fucking cuss at me. , You can't multi-task? I also said you need to get your drive thru employees in check. He said I have an excellent crew and you can fuck yourself. I told him he was an asshole.

and he said yes I am. Then from the back I heard fuck you Bitch. I NEVER has such an experience in all my…

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