Burger King

Ordered online for pick up today. Got to the store and they said their frozen coke machine was not working and that they were completely out of mozzarella sticks. Didn’t offer any solutions. Got home and was missing a cheeseburger and chicken sandwich.

Contacted support and they said they can not offer a refund but can only offer me a 10$ coupon for $20 worth of food even after I had said I won’t be returning to the store. How is it that you can take someone’s money but can not offer a solution and the only one you can offer is to cover half of the food not given by your employees.

I would like a refund for the missing items not a coupon I’m not going to use.

On July 18, 2023 I purchased food at store #4436 383 Mystic Ave. Medford MA. I participated in an online survey in which I was offered a free Whoppper as stated on my food order reciept. The survey was fairly lengthy.

I was assigned the code FF71178. Today Thur 8-3-2023, I attempted to redeem my free Whoppper with voucher in hand, which clearly states "Free Whopper", but I was refused. I am very disappointed that Burger King renegged on their offer.

I consider this situation false advertising and making empty promises. I have always enjoyed Burger King meals, but now I will reconsider future purchases. I have many other Brand name food choice in my area and will transition being a patron elsewhere.

Bad experience at BK location 2090 (Miami Township, OH) Rt 28. Had to spend 25 minutes in the drive-thru with only 4 cars ahead of me. Drive thru ordering location had an inoperable screen & speaker was not clear. After payment, the drive thru had a huge pot hole.

Fellow at window did not apologize for long wait, just asked for payment and gave me a bag with my order…did not treat me like a customer. This location is poorly maintained, poorly staffed and should be closed until it can be operated like a real business.

I went to get breakfast at the burger King located on 30th and Busch and the manager on duty stopped me at the door and told me I wasn't allowed to enter the building because I had my dog with me and proceeded to tell me he had to stay outside.

I then informed her that he is registered as my emotional support animal and I had a copy of his esa letter on my phone for her to see but she still denied my service. I then asked for her name and her managers name and she turned her back towards me and ignored the question.

Another employee stepped outside so I asked him their names and he would not say but said they were mother and daughter. So I must say this is the most unprofessional burger King I have ever been to and I will not be coming back!

The staff was rude and does not know how to…

Purchased a chicken nugget kids meal 7/31/23 at military rd Niagara Falls location drive thru. After getting it home it clearly was contaminated with fresh blood from someone! Manager stated it was ketchup…after being a nurse for better than 40 yrs I assure you it was fresh blood.

Manager told we threw out the meal but brought her the bag/toy to see it. Rudley said what do you want me to do for you? Ummm how about check your staff and re educate and maybe an apology with replacement meal. Nice managerial skills!

Health code violation for sure

I visited the Burger King in Glasgow ky last Monday during lunchtime and went in and ended up not placing an order due to manager and employees screaming at one another if front of a lot of customers. This is very unprofessional and bad for business.

This place needs new management and employees. Another person I know was there today and had same experience so this must be an issue at this particular Burger King. This is a bad problem and I won’t be going back to this place again . It was horrible!

You need someone to come in and clean house if you know what I mean .

Store 4959. Very dirty - almost every table dirty - floor dirty in back of counter and in eating area.. no excuse for this - employees were not busy - should have been cleaning place up.

I visited your location on cypress gardens road winter haven Florida . The young adult that was at the window accepting the money appeared to be stoned. His demeanor was off, I even asked him if he was ok. Like he was in another world.

I had ordered whopper jr special without pickles and was asked to pull forward to wait for my order. When I received it my food was barely warm. I understand help is hard to get these days but maybe drug testing should be administered.

This young man was obviously high on something. Very disappointed with service and Quality of food.

Your employees all be outside smoking weed leave zarion in there by herself while there outside smoking weed for 30 mins u can check cameras July 6 at 612 pm and other days to.and u you guys got 16 year old working 39 hours a week 8 hours a day aint that against law I have proof in my phone if u need

Was charged for an extra sandwich on the receipt that we paid for but the employee told us his machine was broken temporarily...

I went through the drive-thru and ordered a d-cheeseburger (no pickle) and a medium fry…got home and had a hamburger with pickle and onion on it. Drove back up there and explained what happened (showed receipt) the person behind the counter didn’t apologize or even offer a complimentary drink/food for my inconvenience.

And I got home and there were pickles on the sandwich. This was the location in Englewood Ohio on National Road. I am extremely disappointed and dissatisfied with how I was treated. smh

At 615am the personnel in the store wouldnt come to the drive theough speaker to take my order. This location -2100 Clearview Parkway- opens at 530am according to the signs. I drove around to the window where you pay and there were in fact workers inside so I honked the horn.

They still didn’t come to the window. Because of your staff’s incompetence and lack of care for the business at this location - you are losing customers.

In the last 5 years Burger King has provided 3 meals to TCIX prison in Only, Tn. Each time they skimped on quantity and quality. The recent order was for the Quad Stacker. According my brother, 1 in 5 people were missing at least one patty on the Quad. I have ate at Burger King for decades and I am very disappointed that this company would take advantage of prisoners in this way. I have never experienced an issue like this in all my visits. In my mind, this is complete disregard for prisoners that have no opportunity voice their complaint. I will not be eating at a Burger King any longer due to such disregard.

James Carpenter

I went in this evening to order a meal and I ordered a number one heavy mayonnaise cut in half with cheese I ordered number six heavy mayonnaise cut in half with cheese every time I go into this place I always have an issue with the same set girl that is supposed to be the manager of some sort we waited in line almost 30 minutes my total was 1849 after having to argue with this lady for so

long I asked for a refund and when she gave it back it was also short she only gave me back $15 she was cussing at me and I was asking her why every time I come here I have to argue with her about my food for one a pair of me that she told me don't worry about it don't bring my ass back so I want to report this store and this manager and I respect to please hear something from you all very soon

The food was awful and taste was nasty. The store manager words was go away. Stay away bad BAD FOOD

I went into your restaurant on foxton boulevard New Haven Connecticut and I wanted to go into the bathroom to wash my hands before I took my lunch break and place my order at the counter you might want to get checked into a couple. The manager oh I thought was very rude said to me that I had to order something before I could use the bathroom to wash my hands. I felt very offended by this to the extent of being discriminated against!

The new butter chicken burger has a crispy chicken patty instead of a normal chicken patty. The reason I am complaining is because actual butter chicken has nice juicy chicken in it but the burger has a hard not as juicy chicken patty it does not make sense.

Missing item as missing toppings

Yesterday around 12:40 I went to your establishment on DuPont Highway in New Castle Delaware and received horrible service. On top of the long wait in the drive thru I ordered a spicy crispy sandwich meal. While eating the sandwich I started feeling sick.

After stopping and examining the sandwich I noticed that the middle was RAW and uncooked. It made me vomit and have multiple times throughout that day!! I’m attaching a picture of the sandwich aswell as the receipt of my refund.

I would like you to know that I will be contacting an attorney concerning this matter. This is the worst experience I’ve ever had at a restaurant and I will not be eating at any Burger King establishment ever again.

That discusses me…I also tried contacting corporate office but got no answer.

My son and I ordered at the store in salem, va off of electric rd. We thought the order called out was his but with a mistake (this store is notorious for getting orders wrong). As he was looking through the bag, he said he had ordered the same thing except hot nuggets instead of mozzarella sticks.

" As we stood there in shock, the manager walked by. I asked if she was the manager and she confirmed. I pointed to the worker that jerked the bag out of my son's hand and told the manager that she was a bitch.

The manager was very short and rude asking us if we had our order. I told her no with the same tone. They put our order together and had the girl that took our order hand us the bag. The manager never asked what the problem was.

They got my order wrong then when I call them to notify them the problem they didn't fix my order and I would like the order fix or refunded my number is 304-308-3803. Thanks The order was two whoppers meal got and small cone

My complaint is about corporate, who has there employees in over 95 degree air working when it's 120 outside here is PHX.. the location, cave Creek and 101.. corporate keeps their A/C locked so their employees have to work in unhealthy and beyond hot environment.

With the fryers and the grills going, it is hot!! The manager has bought fans, coolers and cooling towers out of her own pocket to help with the unbearable heat inside this location I have contacted news channel 3 to help get this fixed..

since there district manager nor corporate have any regards for their employees well being, the one who are making money for them!! Putting anyone in such bad position, when it already so hot out is poor judgment and bad taste in Burger King's behalf!!!

I made an order at BK in Alabama on July 17th. I went to drive in and they sent me away saying store had no AC. You charged.me.and I got no food. 290 oxmoore road...

I want my money back, an apology and money for the hour ive wasted having to go through....

James Spota tspota@aol.com 678-736-9522

Then he asked what types of payment will i make before i can oderr my meal then i told him il be ussing coupons then he said to me its offline then i asked what could be a problem then he replyed to me its loadsheding i never had that kind of a problem since im so suprised.

To whom it may concern,I visited your burger king restaurant on July 18,2023 in Cameron, North Carolina. Between 5:pm and 60:30pm, now for a quick service restaurant I waited a over half hour for my food.The employee that work there rung my second order on someone else’s bill.The manager is rude and her and the employees that work for their need to be retrained. Truly, yours Mrs,McLean

I went and put a app in at the vidor texas locate to only be called a dope head and all kinda things and when i comfronted said person in a message about one choose to ignore it and the other said well she wasnt the only one to say it when i dont even know one of them who said it however she did admit to saying it i do plan to sue and

the general manager was rude when i called to ask for a way to report what they had done it has costed me alot and i dont appreciate it at all I needed that job and being called out my name is far from ok with me

Please leave Canadian poutine alone! Butter chicken poutine is an insult!

I went to the drive thru and ordered 2 burgers, a large fry, and two 8 piece chicken nuggets. When I ordered, the lady was rude to begin with. She asked what sauce I wanted for my nuggets which I told her I wanted BBQ.

When I got to the window my first mistake was that I didn’t check my order. I requested some extra BBQ sauce. The lady immediately yelled at me stating she gave me sauce. She said she gave me 2 honey mustard and 2 bbq.

I told her I only wanted bbq. She proceeded to yell at me and tell that she gave me honey mustard and bbq and if I wanted more sauce I had to pay. Again I didn’t even look in my bag.

I told her I had no problem paying for sauce. She charged me for 2 sauces with a really nasty attitude and I took my stuff and left. When I got home, not only did I have only 2…

I order thru door dash to pick up my son's order because he is handicap and it's hard to get out sometimes... Lately my last few orders were incorrect, I make due because I can't get out there. I took a chance and ordered again, and still order was incorrect this is so frustrating!

I try to call to make sure they get it right and they never answer the phone. And when I was able to get there it always looks closed and the employees are very rude. Please make some changes at 102 E.

Jefferson Dr I will definitely not be using that store again..

Attn.: Mr. Kobza/ CEO of Burger King USA Ref.: Requesting your involvement and full refund for unsafe service rendered Warning!!!! Unsafe sauna-like conditions! Interior sauna-like conditions during summer peak temperatures! 07/15/2023 9:35am Order 85/ 84/ 82/ Burger King 9 #888 40-15 Queens Blvd, Long Island City, NY 11104 718-786-8189 Amount Spent: 3.69+13.07+10.88= $27.64 Master Card: *****************4551

Hello Mr. Kobza,

Hoping this e-mail finds you well; I would like to share with you and bring to your attention the current day to day service that one of your USA branches in NYC is operating by.

Hopefully after reading my post in google reviews you will be kind enough to immediately address this unhealthy dangerous issue currently going on.

Please be warned!!!!!! interior…

I filed complaint last week about how bad my food was at the burger king in yreka ca my croasunt was soggy and could not eat it I ordered chicken fries they gave me french fries when I told them they were rude and said I didn't order chicken fries the whopper was just thrown together lettuce and tomato was not even inside the burger I asked for a full refund

Keokuk Iowa location. For 2+ years having issues opening on time in the morning. Employees either late or don’t show up at all!! How is this still going on? There HAS to have been other complaints; this has been going on for so long.

Some off the employees that are habitually late are still employed there. Crazy.

I was invited to an interview at Burger King, at the north Saginaw rd location flint Michigan. Soon as I arrived, I advised the front desk of my arrival and she talked to me like I was her enemy, with very little respect and no courtesy.

Every one else waiting to order looked in disbelief, it was very embarrassing. She also never informed the manager of me being there so I had to wait 20 minutes. When he finally came to interview, he never looked me in the eye but kept telling me how Burger King is closing and it's no use.

Mind you, I never asked for an interview I was invited Wednesday for and interview Thursday July 13th 2023. I am 39 years old I don't have time to waste. But I also feel like it was the most unprofessional Burger King I ever been to.

Why would you invite me to an…

The workers are excellent is the poor condition of how a customer Has to be in no air condition . This is not good for customers who have seizures, asthma, diabetes, etc. this also applies to the workers here I have noticed one of your workers almost passed out.

Thank God they did not this needs to be addressed immediately and not delayed. g. miles parkway Hinesville, GA 31313 phone number 912-876-3301 like I said the workers are excellent but should not have to be in these poor conditions in the intensified, heat wave of 102.

I have tried to call your corporate office. I tried to call the complaint office and neither one of them did not get any service that needs to be corrected to you. Cannot expect customers come in these conditions, but special workers to work in these conditions, it…

Yeah, I'm here at the grant's pass. Burger King in Oregon and this service was extremely disrespectful. They just showed me out of the restaurant like with emotion. And then to talk that up, the store manager comes out and doesn't say anything.

To the way the girl was talking to me. I came in complaining about a medium size hash brown that I got the day before and. She gave me a small one back and I reminded her. It was a medium size and then she said something to her coworker.

Also muttered other stuff under her breath. I hope action is taken on these employees and manager.

My double cheeseburger tasted like it was saturated in salt.

Monday July 10, 2023. Was looking forward to trying Whopper melts. Had a lovely young man in training. He was by himself, cooking and serving while boss/supervisor was outside on phone. He unfortunately got our order wrong three times.

Finally just asked for money back. I am not upset with this young man, but with supervisor. And the trays were greasy

The need to change the oil. The fries taste like old oil

I called the restaurant 2500 LA-14 lake Charles la that my order was wrong they gone say I don’t need too do nothing I asked for for number they gone say b word get off my phone

Stopped at the Burger King on 76 in Mill rd asked for two for six bacon egg croissant with no cheese on both of them And they still put cheese on it and nobody’s answering the phone so I can have them correct my order when I get off of work store number 3019 order number 43

in the dining room. My complaint is about the dirty greasy appearance of the location near me. The floors were greasy... the counters were sloppy, the stainless steel behind the counter was just as dirty as the last time I was there maybe 2 months ago.

and always make sure that someone knows how to mop floors... not with dirty water... but hot water with a cleaner in it. It will be a long long time before I ever go back there again. Location Bichara Blvd Lady Lake Florida

After a hard day at work I decided to treat my self to Burger King Not really confident in using the app order I went to the rill area to order. The lady behind the counter just ushered me away with her hand and pointed to the self order machine NO WORDS SAID After ordering my food and waiting the same lady then served someone on the till I was ushered away from of the same Nationality.

The female server seemed to be working in slow motion and it seemed she had made a vow of silence The whole vibe around behind the till was as if they were ignoring each other and had no sense of urgency to please or help anyone What seemed like an eternity and 6 or 7 Uber eats being prepared and served before my number was called.

No dips or serviette were in the bag. Upon asking the same lady that waved…

50minutes in a drive thru absolutely worst ever

Orderd ice coffee without ice handed to me just above half cup iced coffee. They don't fill it to the right amount. Commented they dont fill cause it's for ice. If you dont want then you only get little over half a glass.

So you pay just little over half glass. Just wondering is that there protocol for iced coffee with no ice?

My wife and I we residents of Punta Gorda Fl . We ate at the location of Kings Highway we noticed the lettuce, tomatoes, onions were very skimpy. I have reported this to corporate office, several times and told the manager he said nothing no apology just stood there.

I ask what can be done, he walked away. When I see your ads on TV it shows so much lettuce, thick tomatoes and onions thick too, looks very appealing when you get it its a bust. We told this to corporate many times, going one ear out the other.

We may go back unannounced or show up . This is very false advertising your products. This has to be done immediately.

OK, So what the hell is going on with Burger King, the burgers used to be good, now they are terrible, the quality of the food has gone down dramatically, also the prices are no longer fast food, so I will no longer eat fast food as it has nothing to offer...

Its anything but fast, takes at least 30 min to get food anymore? Might as well eat at a nice restaurant for that, and the price would be the same....

Also why the hell would you build places with 2 windows, one to take money and one to pump out the food.... But then only use one window, I have yet to go fast food place that actually uses both windows...

If you have them USE THEM! it will make it much faster.... Attitude, it would appear that ALL fast food places need to educate their employees on customer service, mainly because…

I am an Uber driver, and I got a request for an order at this particular location. When I arrived at the restaurant, both doors were locked and looked through the glass and didn't see anyone. The window was partially boarded up, so I knocked on it to see if anyone was working.

The manager opened the window and immedialty became very rude and disrespectful. At first, I didn't understand what she was saying because she seemed so angry. I told her I was here to pick up an order. She began saying how I needed to go back to the order to the order machine and place and told her again that it was an Uber Eats order and she started being rude again stated it was ready and

demanding me to move up to avoid her time from going over on the drive clock. I did ask her was she okay and why was she…

The so called manager at burger King on oak park ans Cermak has no manners. She's rude, disrespectful and ignorant. She has no customer service and has no patience. I was standing waiting for someone to assist us, she was too busy flirting and playing around with the person taking care of the drive thrue.

When she approached me, she said you ready to order. I said I've been ready. She reply with an attitude so what you want.? I said if she was too busy she can have the manager assist me, she said she was the manager.

She got my order wrong, which I knew it would happen because she wouldn't let me finish my sentence when I was ordering. Long story short I left and didn't take the food with me since it was all wrong and she refuse to reimburse me.

Your Manager is store location name Is Carlos Reyes manager at 259 Chochituate Rd. In the Framingham location was mocking while I was placing an order, and making fun off me. I told I wanted to speak to his manager and he said he was, and I know that he has a manager.

He refused and decided to call the police. I would like to file a complaint. He has no right to mock people. My phone # is 617-959-9736 I would like to speak to someone

We order food at the salmon creek wa location we weren't told co2 was out in the soda machine..instead of getting a refund for the drink we were also charged for the milkshake..The burgers were cold and fries had been sitting to long..