Burlington Coat Factory

My family and I have been customers of Burlington for years. Mainly, I USED TO SHOP at the location at 590 W 49th St, Hialeah, FL 33012; however, after today's experience I do not intend to go back there, and neither will any of my huge family members and friends.

I was shopping for Christmas and after a couple hours in the store and an almost full shopping cart, I needed to use the women's restroom. To my surprise it had a numeric lock and the PIN was not located anywhere.

A senior lady got to the door at almost the same time and faced the same issue. We approached FOUR different employees who all answered they did not know the PIN and walked away without offering any further assistance. Not even offer to get a Supervisor, Manager or someone who would "know" the password.

Please note…

20 but October 18 my bank sent a check to Burlington credit card they deposit on October 23rd. 20 and I paid in full. 20 they put late fee and interest charge and I pay that off. I'm going to attach a file and you want to see the proof that I sent you you going to see the day that cash the check and they put it in the account.

I'm not going to pay for something that I already paid for.

Made the mistake of giving the Burlington located at 12803 Citrus Plaza Drive Tampa, FL 33625 a second chance. The first time they left the security tag on a pair of socks and we didn't notice until we were home.

Drove all the way back and after presenting the receipt to the cashier, he removed it. No apology... He just smirked at us when we explained how far we had to drive and how we may as well have bought the socks at Neiman Marcus considering how much gas we used.

This second time we bought a Chaps blanket yesterday. I go to wash it today and had started to take the tickets off when I noticed the security tag still on. My husband drives back out but couldn't find the receipt at first (it was at the bottom of the bag in our truck).

They immediately accuse him of stealing because the…

My complaint is about the NO restrooms at the Burlington at the Almeda and Gulf freeway area in Houston. I was reading some of the complaints and answers. You stated that all we had to do is ask an employee/manager to use their restrooms in the mean time but they quickly told us they had no restrooms- sorry. That’s unacceptable.

You need to get on the same page with your employees. I will recommend anyone NOT to go shop there until this issue is addressed. You are LOOSING business- just yesterday I saw where people left their baskets full of merchandise just to leave the store and go find a restroom elsewhere. Sad sad sad!

I am complaining about the Burlington at 11546 Rowlett and Almeda Genoa. This store has no restrooms for customers and it’s very inconvenient for the regular people let alone the handicap people. I enjoy coming to this store and I tell all my friends about how great your store is, but if they will not have restrooms for the public that come and

spend their money here, I will start telling everyone that I encounter NOT to come to this store because they do not provide restrooms so don’t come and spend your money here. I really hope you will fix this easy situation.

Thank you for your time.

My friend was just in store #570 in Kennesaw, GA and experienced the worst customer service. She was with her elderly grandmother who isn’t fluent in English, and 2 cashiers laughed in their faces and were being rude about trying to help them.

All because her grandmother doesn’t speak English well. Train your employees better. Who talks badly about a customer right in front of them???

I googled the Edmonds, Washington Burlington store and it said its hours were 9am-11:30pm, there were a couple small important things I needed for the morning, so I drive 45 minutes from Kent, wa to make it there by 10:40pm only to have a SUPER RUDE loss prevention guy tell me that they're closed as I walk up (the store still has people in it), I said "the store closes at 10:40 tonight? He said yes, and shut the door in my face.

When i called the store to confirm, the recording said the hours were still 1130 as well, and When I chose the option to speak directly to the store, I was hung up on without them even answering. This isn't the only time this has happened, this has happened to me in the past as well, I've been up here shopping past 11 before so I don't see why they can pick and…

I'm sending this email on the day of the event I will be calling to make a report as well once customer service is open tomorrow which is Monday. This HORRIBLE experience of discrimination and disrespect didn't even occur inside the Burlington location, however 2 Burlington employees harassed placed judgement and discrimination against myself and several friends as we SAT ACROSS FROM THE ENTRANCE of Burlington in the Citadel Mall childrens play area.

We NEVER once entered the store nor attempted to, upon sitting down in the play area, my friend wanted to freshen up as it was a hot day outside, and she proceeded to use her aerosol spray deodorant. Several moments later we over heard the short female loss prevention employee SCA- Lea calling mall security and saying that we were smoking and…

I'm writing to express my disappointment with Theresa, the branch manager of the Burlington store in Manhattan. She speaks to me in a very poor manner and was unwilling to assist me. I intended to use a layaway service for my purchases.

I told her I don't want to buy and that I must leave them in the layaway service right away since she was being quite disrespectful and speaking in a very bad manner, telling me to go buy from the cashier on the first level. She kept repeating no and that she didn't want me to use the service.

She then told the cashier that she had to refuse to assist me and that the value of my purchases could not surpass $50. I replied to her that she hadn't even attempted to calculate the total. She gave the cashier permission to do this after I requested that she…

For starters arrived at one of your many stores in Westchester @750 Central Ave. In Yonkers. It's a shame new store and to see the deplorable conditions. I always find gd buys. But this day 6/29 I had to return all my items back.

Open bags of popcorn, outside vendor cups all over the place on the line near register. Then cloths and stuff all over the floors. I wish I had took a pic I didn't want to be notice but for sure I walked away.

Now as a customer you don't want ur customers walking away. At this point they only had 2 cashiers and line was wrap around. I have patience but flit no thank you. I hope whoever reads this I pray something will take place.

I'm terribly hurt to see this I hope I can be compensate with something for my serves for Burlington.

The store in Sheffield Village ,Ohio, 44054 is a total disgusting mess. There is merchandise all over the floor, tripping hazard and the dressing rooms are so full of clothes you can't even get in them. Maybe a surprise visit is in order.

I will never shop this store again. A disgrace to the area I live in.

YOU NEED TO RESTOCK ON YOU'RE PLUS SIZES!

This is my third time that I've had an encounter with this in unpleasant person. I had a bad experience with a manager named Aleisha. She was very unpleasant and unprofessional. Her attitude was mean and disgusting. She also had an odor and was not respectful in speaking to me and other customers I saw her talking too.

This was at the Burlington located in Jenkintown, Pa. Makes me not want to ever go into a Burlington before.

Went into dressing rooms without realizing I needed to check in with attendant(there was no one standing there) and the woman came into the room and opened the door on me as I was naked changing into clothes demanding I come out and get a tag for the number I had.

She continued to be rude to me saying I should’ve asked and known the rules and never apologizing for opening the door. I had never shopped at this store before and obviously never will again it’s not my job to know the rules it’s her job to be there to do things correctly instead of wandering off then blaming me for it.

It was so embarrassing having someone open the door on me changing.

It's dirty clothes and Merchandise all over the floor so u can't go down the aisle to shop u want people to spend money how can u when u can't go down the aisle to look went to find someone to help with merchandise can't find no one very rude cashiers used bathroom have never been cleaned in long time smells like Urine and there was some merchandise in the bathroom so no one is watching anyone using the rest room sad I did like that store I think I will go back to Marshall's much cleaner and

better service never see anything on the floors there BAD STORE I will be telling my friends all about this for sure

Your store at Linden NJ is under staff all the time specially during the weekend. I spent 1:30 waitin on line because your store only had 1 cashier. This is unacceptable! And its happening all the time. Do you think I want to come back ?

Also, the store ita filthy garbage every where. The fitting room its a disaster and your manager said loud and clear she is under staff therefore she was going to close the fitting room. What is happening to Burlingto at this location?

Pls take care of your customers.

The lady that help me when i was things was not very nice! I don’t like the way I was treated! Her name Khalalah in Gainesville,Ga. on Dawsonville Hwy! IFirst of all I went in she was not to be seen then I said hello 2 or 3 before she came out of the office then she help me then I said thank u!

She not say anything back then when I went back to buy something she did the same thing and also to someone else that was me! I don’t treat people like and she should been nicer then that she might had a bad day u should treat your customer like that.

Your workers are not helpful. Dressing rooms were kept closed lone after they opened and we were directed to the restrooms to try on clothing by a worker. Another worker came in an spoke harshly to my mother about using the restroom.

Manager came and said she would speak to the worker but her tone was not appealing at all. Will not waste my money in this branch again

Manger refused. To let us used the bathroom while we are regular customer we shopped there all the time I am not too happy about Burlington at university dr in vista California

I visited your Mesa, AZ Stanley location on a Tuesday morning. I was extremely disappointed to find out the hard way that you don't allow people to try clothes on. I don't know a women on this planet who doesn't need to try clothes on.

Let me share with you that I work full time and take care of an elderly parent with advanced stage alzheimers so time is something that I don't have a great deal to waste. I chose to visit your store over other stores on that precious day.

I will never get that time wasted in your store back. If you are going to have a rediculous practice then it needs to be noted big and bold at the entrance of the store. In addition you need to change your outdated messaging about all the stupid Covid garbage protocols.

Good luck staying in business.

I’m 70 years old with a continence problem. I'm visiting NY and I went to BS in White Plsin, Bronx, NY I ask for the bathroom and the manager and supervisor said that the bathroom is closed to the public.

She sends me to a supermarket in front of the store. I have to leave the store, leave the merchandise in the shopping car and I never come back. For the next time, if I get to urinate on myself because of your policy of no public baths, I'm going to sue you.

I felt rejected, and humiliated, The employees were insensitive. Please don't tell me is because of Coviz.

I shop Burlington in my area, and find it inconvenient due to the store not making it possible to try on my selections. I don't want to buy there without try on my selections. The store associates are not helpful.

The store us at cotton and caster in northeast Philly. Customers should be able to try on clothing. I will not shop there until thus changes. Sincerely Catherine mcgreggor.

Why all store in the bronx and 14 street they not letting the customers used the fitting room I am a disabled person and i had to pay someone to drive me to have to green aches mall store to buy my clothes it not right and that discrimination against the disabled and seniors to have to buy items then go home try it on then don't fit to come back and return not fair at all you go to Walmart target they don't have they fitting room close when I ask the employees why the said do to the covid that not true but

here you have your score in green aches mall going to report this to the consumer affairs

40 -50 customers inline. Only 2 registers open. Spent an hour waiting in line to pay. 170 E Stacy Rd, Allen, TX 75002.

I tried calling the Burlington Coat Factory Store on Bald Hill Rd three times asking yo speak yo the manager they they kept hanging up instead of transferring the call. I finally got through to LouLou, the manager working this evening.

I was calling because I got an email with a receipt of purchases made today at 6:43 pm I wasn’t in the store today. She asked me to send the email to her phone 401-678-0760. I went to the store and spoke with her she was useless and said there wasn’t anything she can do and to call my Mastercard and tell them and I wouldn’t be charged.

She then said it was cashier number 4 Tiania the cashier was clueless and said she doesn’t ask for ID’s when swiped. Something seemed off with them. I asked who can i speak to higher then her she said no one. I told her.…

Location- assembly row Somerville, MA

The store is always a mess and disaster but that’s normal you know. Yes the line is always long. Today I have the time in check out to complain. It’s been 32 minutes and counting. Ridiculous wait time. Two cashiers.

I was publicly humiliated and profiled. I was shopping in the Tacoma WA store at about 7:30pm and was approached by security and told to leave the store because someone had stolen from their and me and my boyfriend looked like we are about the females age.

Another security officer roco even stated that we came in at a different time and we didn't appear to Kno the female that shoplifted. And he didn't understand why we were being told to leave as well. , And I have my own business I clean people houses for a living so you can only imagine how my customers are thinking.

I was as publicly humiliated. I then asked how to contact corporate and was told they don't have to let me know that it's none of my business and another worked said google it dumby. I am a frequent shopper at Burlington…

Hello, My mother had purchased multiple clothing items as a gift for me and when I received them as I was trying them on I noticed that one of the items was suppose to come with a top, a bottom and a scrunchy, however the bottom was missing. My mother nor the cashier had noticed this.

My mother went back to the store to let them know what happened but she was told that they could not help her and to return when a manager was present. She did AGAIN return and the manager and cashier again told her that they could not help her because they could not prove that the bottom had been missing.

This was upsetting to hear how they had made my disabled mother come again to the store to just simply tell her that they would not help her either return it or exchange it. She was so happy to have gone…

TV commercials should be in ENGLISH. Just saw two Burlington commercials in Spanish. Those of us whose families came here and learned English are offended and we will encourage other friends and families to stop shopping at Burlington.

So while I was checking out, my cashier was obviously in training. The lady who was training her was super rude. After the girl wrong up my purchase I pulled out my discount card and the girl scanned it.

However the lady who was training her ripped the card out of my hand and threw a fit that my card was expired by 5 days. My issue isn't that they didn't accept my discount card my issue is how she yanked the card out of my hands and then scolded me about it very rudely and then basically chucked my card back at me.

My daughter was hired at Burlington in Baytown, TX. She is a college student and has left for college. She never resigned and was informed by Sarah one of the managers that she could keep her job as long as she worked one day every six weeks.

She worked in November for two days before Thanksgiving. My daughter Mariah Taylor is a hard worker, always on time and Sarah has called her to come on many days to come to work when she was off and she would go to work with no problem.

It saddens my daughter because she text Sarah in advance when she was at home for the holiday break because she wanted to work. Sarah never responded. I went to the store twice to speak with management. Eric said that he would check with Sarah and also give my daughter a call but this never happened.

,This is…

On February 3rd 2023 I arrived at Burlington coat factory at approximately 9 am in the morning I started shopping from the parking lot entrance through the store covering all ladies active wear and pants section including the clearance section. I basically had a cart full of items overflowing the cart by 11:30 am.

I then proceeded to go through all items gathered and narrow down my purchases. I literally sorted then put everything back in their original location that I chose not to purchase. One of your associates actually notice me doing and asked if I worked in retail.

I told her previously I had and that I knew it would help for me to put things back since I knew where I had gotten them from instead of just leaving them anywhere. Upon completion of cleaning up behind my shopping rant…

I had to Waite 40 minutes in line to pay For the clothing I wanted . There was a line up more than 60 people to pay at the cashier. There was only 3 cashiers working. When I asked if they could open more cashiers I received a snarky attitude from staff.

Your store operation is crap. Many people dropped their items at the line & left. Worts store experience ever. Will never shop there anymore.

Their store in Glen Oaks NY is disgusting. Inventory on the floor or strewn about.

I was shopping at you Fullerton, California store and ask your representative where the women's fitting room was located. I had planned on buying jeans for my two daughters and need to make sure the jeans fits since they are on the small size.

The young lady stated the fitting rooms were under construction and to purchase the jeans and return then if they didn't fit. I explained that the store was about a 1/2 hour away and she said there is nothing I can do for you.

I asked to speak to a manager at which point out she was the manager. She did not have a name tag that I could see and I told her for a Manger she provided terrible customer service. She did not try to find alternatives just, nothing I can do for you.

I had plan on buying the jeans and 5 purses. I end up giving another store…

After shopping for a while and spending $400+. My baby was asleep on my husbands arms. Our cart was full to the top, we were peacefully walking out to our car when the women at the door stop us and told us that we couldn’t take the cart out.

Ok fine , the sign that say we could take the cart out (fine) but she started arguing that now the tires on the cart were lock mind you I could move the cart by my self, she could have clearly actually be doing her job and told us that we couldn’t take the cart out after we were already at the door.

Then she started saying don’t you see this sign rigth here. That mind you went you are walking out with a cart full a baby sleeping making sure nothing falls off the cart is the last thing you’ll be looking at.

I calmly say ok don’t worry my husband when…

At the national city California location 20 minutes before closing time security did not allowed me in the store date Friday January's 13 2023 orders given from store manager

The staff acts like they are part of a gang. They are aggressive and disrespectful. My mother made a cash purchase a few days ago, and was given a gift card. When she demanded to receive the cash she paid and not a gift card the 2 employees and the store manager Tina immediately encircled her and was extremely rude and acted like they were in a gang on the street.

The last four times I have been to your West Allis Wis store there has been only one checker working . No manager was seen 3 of those four times. I love shopping at Burlington and do weekly. One Friday evening I stood in line from 5:45 to 7:00.

I felt so sorry for the single cashier who was going as fast as possible and there was a line which seemed endless. This morning I went at 9:30 am to buy a few things I had seen last time thinking an earlier time of day would be better. Wrong!!!

I waited 35 minutes and had to set my things down and leave since I was on my way to work. After work I stopped again around 400 and found the things I had set down earlier in the exact same place I left them this morning.

I picked them up and got in line. Again only one checker working . The line was…

On Friday December 30 th. I Hope Tirnbow, had a huge crate of boxes fell on me while walking in the back row of the Burlington store in Beaumont Texas. I was in the back office with two office managers who did not know how to file a accident report.

I wrote out my statement along with a witness . Ms. Bass wrote a witness statement as she saw the boxes fall. I have a spinal cord stimulator in my back and it has shifted since the accident and is not working.

I have been to the hospital and several Doctors visits since. No one from Burlingtons has contacted me yet. I can be reached at 409-454-8787 . Please contact me immediately. It’s been several days now and my condition is worsening.

Hope Turnbow 7605 9th Avenue #116 Port Arthur Texas 77642 409-454-8787

I arrived at 10:30 to Burlington Coat Factory located at 2425 Vista Way, Oceanside, CA, to make a return. When I tried to enter the store, I was met by 2 locked doors. So I looked for a sign stating their hours, and right there, smack dab in the middle of the door, you can see that their hours are as such; Mon-Thurs: 9am-10:30pm, Fri & Sat: 9am-11pm, Sun: 9am-10pm.

So today being Saturday January 7th, that should mean that they are open till 11pm. But that is not the case. So I checked online & it also said they were open till 11pm. So I decided to call the store #, and before you are connected to a live person, the automated message tells you that today they close at 11pm.

So once I was connected to the store employee that was inside, she told me that they close at 10:30 today to…

I am a little upset with the way you let employees go, my daughter worked there fir about 7 or 8 months, she went to check her schedule and could not get in the app, called in to the store only to be told that she is no longer on the schedule and they will call her if needed, that is very unprofessional, if you have a problem with someone or no longer need them after the holidays they should be personally told, I also have been in the store several times, and

have heard a certain manager talking poorly about people, I hope that in the future things should be handled in the correct way and people should be a bit more professional when working with the public

I have been a regular customer of Burlington for many years and am also a loyalty member. I always find what I need, and employees have always been helpful and kind. I am not one to ever file complaints (this is my first time actually), however, one of my last experiences sparked my needing to do.

It was a week before the Christmas holiday and there was a tiny bit of a rush, though it was earlier in the day so it wasn't unbearable. After my long wait in the checkout line (that I had anticipated), I arrived at the checkout counter.

The employee scoffed and began checking out my items aggressively, she did not greet me or even respond to my "hello". I brushed it off, figuring she was tired because of the rush in the store. I understood as a person who has been working in retail for quite a…

Someone better contact me after the incident that happened weeks ago at a Spokane valley, Wa Burlington store. $300 cash was taken this was all confirmed by store video and the store manager. Burlington has failed to do the right thing by ignored us, the victim’s.

Do the right thing Burlington. Shame.

Dec 23rd pinole, ca relying on doing my all my Christmas shopping, Burlington pinole due to my only chance and everything stated, the website, the adds, even the locations recorded message they are open till 12am. I arrived right before 11pm to find doors locked store cleared out of all customers, and to be turned away as well as others arriving with similar situations as mine.

Sat in my car and called store to be told we closed early. Is this common for burlington and especially right at xmas. Just bad business and unacceptable! 11:33 lot totally empty except for arriving customers.

I explained to her what had happened, she said oh well your gonna have to come back when she’s working, when would that be? I have no clue, she said to me. 99. There’s no way for me to know whether your telling me the truth.

99 that would be mine, such bullshit real nice time to be ripping people off. I’ll never step foot in this place again! Been shopping here for years.

Around 10:30 today at longview Burlington it was a rude employee chunk my change at me instead of putting it in my hand also she didn't put our loyalty number my husband ask her if she put his number in she responded with a attitude and eye rolling your not suppose to put the number in until at the end I spend alot of money with Burlington but after this I will not be returning to longview Burlington your employee was very rude and unprofessional my number is 903-392-1407

I return a garment I jus purchased the day before with receipt the pants split on me the manager once she was notify told me they wasn’t like I bought em with no compassion dat I wait in line and left while I was talkin very rude act prejudice to me

Got into the store with my kids. Thank God I already put my 2 yr old in the cart. Few steps from the door there it was a security pin on the floor that stabbed my foot! I couldn't even pull it out, I had the employee pull it out for me!!

I had the worst experience of my life. Me and my family have been going to Burlington for ages but never faced anything bad. This cashier was yelling at me because I was returning a bedsheet for a store credit because I didn't have the receipt (it was a gift). I was also trying to return clothes WITH receipts but wanted her to put the money in the gift card or let me exchange it for new clothes I had in my cart. She refused to help me rather yelled at me. I gave her the bedsheet, she kept it and never gave me the store credit. I left everything on the counter and walked away empty handed. My visit details:

Date: Dec 03 Time: 6:30pm Cashier: looked like a manager, black lady who said have been working in Burlington since 2006 Burlington at Castor Ave Philadelphia

Can anyone from…