Capital One

John Minervini, Jr. Case 230706153324471 August 22, 2023. Second Submission September 8, 2023

What I am disputing is the following: The total rental amount 12,196 euro is incorrect, it should be 2,216 euro Which is the agreed upon price in the Whats app conversations (2,216= 1,800 + VAT12% (216), with a 10,000-euro refundable deposit) which was agreed upon via What’s App- this conversation is uploaded on the case #230706153324471. The contract was never sent to me from Veloce Fast cars, after I sent numerous What’s apps, emails & phone calls – What’s app and emails have been uploaded on August 22, 2023 and again on September 8, 2023.

I advise Capital One not to pay any additional funds to Veloce Fast cars. The amount we agreed upon in my what’s App to Eduardo was 1,800 + VAT of 12% (216)…

Good Afternoon,

My name is Michael Velez. I applied for a Mastercard credit card at BJ’S Wholesale back in September of this year; 2023. I did not receive an e-mail or paper mail notification of this change. I was initially told on the Mastercard credit card application that I filled out that all I needed to submit is a home bill with my name on it and a passport or driver’s license. I submitted a water bill with my name listed on it and a photocopy of my passport. I again did not receive any updates via e-mail or paper mail as to the status of my application for 5 weeks. I then called and learned by speaking to an instore employee that the BJ’S Wholesale credit cards are now being serviced by Capital One. I finally spoke to a Capital One Supervisor later that evening who apologized for…

I was applying for an auto loan, I been a customer for 4 years, They Approved a loan. 3 Days later they called me to Disapprove my loan. I never missed a payment, they called my job, with that they Approved me.

Then 3 days later they said they cannot approve my loan, mind you I always paid on time. Their excuse was I needed another source of income. I'm 58 years old ,I can't get another job. I'm closing my account with them!!

I have reported that I do not owe temu they owe me 62.? I haven't ordered anything from temu I have not received any merchandise from them they are the ones who caused my platinum Mastercard to be over the limit temu charged unauthorized charges fraudulent activity on my platinum Mastercard ending in 7525 I closed that card down twice I still do not have the new card I have not ordered anything I have not received any merchandise

I paid capital one off my credit card of $436 than now saying. but my payment not due till November 17th but capital one report me to the credit 3 credit company's. when it's not late at all. 60

We purchased 3 concert tickets thru Capital One entertainment on GA5. I contacted them same day to find out seat numbers and the never got back. Today (over a month later) then contacted us and told us it was a system issue and they could not honor our tickets (they committed is in their policy/ legit tickets no cancellations no refunds).

They replaced our confirmed tickets with very bad ones all the way in the back. This is a reputable company and that is why we booked thru them as we are their customers. these tickets are my 10 year old birthday gift.

They need to be accountable and replace my booked tickets with on same location or better one. this is fraud. I am asking you for your intervention. Now tickets are sky rockets and we cannot afford new ones even if they refunded. we dont…

This bank used to be good... and then, something bad happened. Recently, I was led through a merry-go-round of codes and texts and phones and uploading driver licenses three times, just to be told that nothing could be done about it. All I was trying to do is add my husband, who also has an account with them, as the co-owner of our checking account! Idiotic programming or policies won't allow you to set up a joint account to start with, and then they couldn't recognize his phone, because both our cell phones were under my name. They would not allow it to be handled by mail, nor in person in their "café". It finally resolved today, only for me to run into another brick wall.

Today I was trying to add my church as the beneficiary of my account. I did it a year or so ago with another account…

After putting 200 Dollars on a secure card with that company they sent me. My card came in through the mail i activate it. I used it 5 times then its said declined i didn't understand why it said decline.

Because I still had a remaining balance of a $177 on there and when I call, they said they need to verify im the card holder they need security number card and a Driving license and proof of residence I sent thst and they said it was not good enough and that I said so i'd probably need to close out my account please they said can request if you can close that your account but

it may not go through, I said so what happened to my money then they said, well, that will be up to the People that are in the back . That so I don't know what to tell you. So I guess I'm wil be.

Considering on…

I have been locked out of my credit card account because they say suspicious activity on my account although they tooky payment. They also have my auto which has no problem. I went into A Capital One bank and tried to rectify this but they can't do nothing.

What they want is copy of driver's front and back. Copy of social security card front and back and bank statement to prove who I am. I have just moved mine of these have correct address so don't understand how this would prove anything.

I said I was with a Capital One person in bank could they verify me they said no they needed these two items. I am not doing that especially my social security card especially sending to someone in Philippines. You talk to no one but foreigners and can't understand nothing they say.

I am confused but…

Today I was treated like I meant nothing to this company over fraudulent purchases. I paid my bill this morning and spoke with a fraudulent specialist and she cleared me after sharing her concerns on certain purchases from Wawa where I buy gas.

After the representative told me she would reactivate my card and to go ahead and use it, that’s what I kept trying to do. I have tried to pay my phone online and several times the card was declined. This caused me high anxiety as a disabled man trying to pay his bills.

I feel insulted by the numb behavior of the specialist who made me feel like an unvalued customer. I’ve had Capital One for a very long time and the customer service has declined terribly. I should be treated with a better respect as a loyal customer who has now sadly had to cancel…

When trying to figure anything out, it’s made entirely as complicated as possible so that you don’t regretting 100% getting this card constantly getting charge is on at their bullshit try to dispute but can’t figure it out.

Trying to dispute a purchase and provided all the appropriate documentations that proved we had tried everything with thee vendor and yet capital through out or dispute. Never again will I purchase an item with this card since they are not looking out for us.

I have been a business customer of this bank for 30 years. When I started, it was known previously as "Trust Company of New Jersey", then changed to "Trust Company Bank of New Jersey", then it was taken over by North Fork Bank and then Capital One.

My office is in Jersey City --the 2nd largest city in the State-- and when I opened my account, there were about 5 or 6 branches in Jersey City where you could walk into a bank and get teller service. Then, over the past 5 to 10 years, these branches slowly started to disappear into merely ATM locations.

, where you could go and get bank teller service. But, as of about March of this year, that branch has been "temporarily closed", purportedly to fix the ceiling. Now, there is NOWHERE in Jersey City where you can go.

One would figure that any…

To Whom It May Concern,

I applied for a credit card for my new business. I was accepted and the card was sent to me, but the card was put on restriction, because apparently some extra documentation was needed after it was approved. In addition, my personal credit card was put on restriction without notification, making for an embarrassing situation where my credit was declined for a purchase when I used my personal card. Fortunately, I had another card at the time. After multiple calls to the fraud protection department, where they only told me that a specialist would get back to me in 7-10 days, someone finally contacted a specialist, who passed along a message about some documents I needed to send in. I obtained these documents, which included my drivers license, social security card,…

Worse credit card travel benefits ever. DO NOT get their Venture X card. They messed up my booking so bad that I got stuck in another country and after hours on the phone they apologized and said there was nothing they could do about it.

The first lady I spoke to even said I can't connect you to anyone higher then myself because I'm not allowed to and we can't do anything. No emails, text, etc. letting me know that the return part of the travel that they had booked was cancelled.

Spent hours on the phone from abroad to no avail. I will be taking legal action against them as soon as I'm state side...

I made a balance transfer request thru Capital One and the transfer was sent to the wrong account. An account that is not mine nor in my name.

There has been zero help from Capital One.

I am entitled to at least two lounges a year and only used one but was charged twice for one and Capital One did absolutely nothing at all to accommodate me with the mistake that was made. Tabitha that I spoke to that was a supervisor's said that there was nobody higher up than her and there was nothing else that they were due and she spoke over me and it was recorded. I insist on somebody higher up in the corporate to discuss this.

I paid off all my credit card balance on the day of the credit card due date using the help/assistance of their own capital one customer service (I paid through the phone) and yet they are still charging me with the interest fee. What’s the common sense on this?

I called and ask for the charges to be removes and they said that this is part of their policy. How can you impose an interest charge on the balance that was already paid in full?? This is so wrong and it’s not the way to make money.

I was not given enough time to pay off my account before Capital one cancelled my card. Capitol one did not work with me to get the balance paid off. I was informed that I had 60 days to pay it off before my account would be terminated.

I will never nor ever suggest this company.

On 6/6/23 we (my husband and myself) received a flag of fraudulence on HIS Capital One Visa, so we called, (to say that the representative was difficult to understand would be an understatement as her reception was spotty, she kept coming in and out, and she had a very thick accent that often rendered her difficult to decipher on top of the shoddy reception), only to discover that the charge was in fact fraudulent thus rendering us to have to go through the process of procuring a new card, great, fantastic, we EVENTUALLY get through the process required to obtain a new card which (she stated) would be mailed out.

Fast forward an ENTIRE WEEK passed by (today is the 14th) and I called to only to find out that the card HAD NOT EVEN BEEN MAILED OUT! I call and speak to a representative, we…

I contacted customer service today regarding paying a bill on online banking (just like I have done for over 8 years). Today I cannot see one of my cards. I had my wife ( the card in in her name) speak with them as she is alot nicer than I am (yes I admit it).

After speaking with one person they ask to speak with me as I am the one trying to access the account to pay the bill. After getting pushed around to a number of other CSR's to name a few, Mel, Marlene, Leo, KIm, Jessie and Tamara.

I was still unable to get the issue fixed. I asked to lodge a formal complaint, Tamara said she was making notes of this and would send it off, I asked when I would hear something she says you won't this is an internal matter.

Then she asked if anything else I said I would like to speak with someone…

Walmart card. I can't even hear the lady talk. Her response sorry sir we are in a office area. I get a bill sent to me but cannot access online, it just throws up a card from 3 years ago.

On the phone they can't hear or figure it out. Jut a sad company. This will be my last purchase or charge ever.

Hello, I called Capital One to resolve a matter that I had in Oct 2022 and thought it was taken care of. I got agent Colleen Agent ID # ITR057. Ms. Colleen stated that she was a supervisor on duty and that no one else above her other than a CEO that could help me.

I asked her if there was a department where I could have my conversation in Oct 2022 pulled as proof that I wasn't lying about what I was saying to her. Her response was that I could only write in.

I am submitting this complaint about this agent because this agent was being very condescending on the call. She refused to give me an address to customer complaint and directed me to the Capital One website and to look at the bottom of the page for the information I needed. Seriously?

Is this the type of personnel you want to have?…

Horrible customer relations automated system only works for you not customer no room for growth with this company just close accounts and go to reputable company

88. Capital one tried contacting the seller with the phone number that i was supplied by the company and the number that capital one had for the merchant and was not able to contact them and left a message that was never answered, so if capital one can't contact the seller how am i supposed to contact them?

I keep getting the run around from everyone, a supervisor told me her manager does not come to the phone, another supervisor said there is no one higher then her that i can talk to, not even someone in corporate. this whole thing is a disgrace capital one should be ashamed and i will not be using capital one in the future!!

Abuse by the company technics over 20 years with the same student card that doesn't exist no longer that cost me $5 / month It was made for students or startup clients

I have been paying a membership fee of $5 for over 20 years - their management told me and confirm today that it's membership for life! After all those years it's has been no upgrades or offer very odd!!

Capital One was a good bank for the 6 to 7 years that I banked with them. I was the victim of scam recently and they kept restricting my account. And they threatened to close my bank account. Like is this how you treat victims of scams or people who had their information stolen?

So I called and just told them I would like to just close my account because I was uncomfortable with someone having my banking information. They automatically told me that my financial relationship with them will end. Like how? I'm currently a victim of a scam and trying to make sure all my info stays safe. Good riddance to them.

I filed a fraud complaint on 4/28/23. the person accepted the complaint and the man said one of the requirements was to close the card used in the claim and a new one would arrive 5 to 7 days. it is now 5/10 and no card received.

I have been unable to order the things I need and lost amazon tv channels set up to be paid the 1st of the month and the auto pay such as my auto ins. Looking at my account you will see my history and that I pay most months in full.

I also use my card for 90% of all misc. purchases during the month and of course have been unable and made it impossible to pay for necessities. being the huge bank you are I expect much better service.

Your company has brought a huge inconvenience to me by not allowing me to access my account. You have lost a customer

CAPITAL ONE DID "NOT" HANDLE MY "TOTAL" LOSS "PROPERLY"!!! WE "DID" NOT "HAVE" ANYONE IN THAT "DEPARTMENT" REACH "OUT" TO "ASSIST" US!!! NOW 8MONTHS "LATER" WE ARE "FACING" A "CHARGE OFF" WHEN "CAPITAL ONE" WAS "PAID" OFF!!! THAT DONT "MAKE" ANY "SENSE"!!!

I "NEED" SOMEONE TO "LOOK" AT WHAT "HAPPEN" TO US!!!

I can't believe what capitol one bank has put me through. The security dept made me feel like a criminal. They blocked my account. I called them and they grilled me for an hour. My boss even went to a branch and explained that he gave me permission to use his debit card to pay a bill.

Still my account is blocked. Capone will loose long term honest customers if they treat people like they are treating me.

Capital one was a big waist of my time, they closed my accounts over petty reasons.

Every time I call customer service I get a different answer about my account. An I can't never speak to a manager. This is always an issue.

Capital One has been very rude to me I told him that I don't have a bank statement they have a restriction on my card I just want to pay my bills so I can go my way and they go their way and they having a hard time giving me my balance so I can pay my bill or they being very rude and

disrespectful to me on the phone I just want to pay my bill and cut my ties and they can't tell me how much my bill is because they saying it has a restriction on it I don't care about the restriction I just want to pay my bill off and leave them alone and they being very rude and disrespectful

I am having transactions rejected despite using this vendor for over 2 years. I was advised that i would NEVER be able to at with my debit card even if they replaced it. It will cost me a late fee on every transaction.

There was nothing to indicate fraud from this company. I need someone who is actually willing to help me

I've been waiting for one of my security deposits to show up in my account n they keep telling me it takes 10 days I had made 2 deposits on the same day while one showed up after a week and it's been 17 days since the other one hasn't showed up so they said it will show up by the 28th and sure enough nothing I told them I want it showing or send me my money back and

they say now it takes their system to reset at midnight n it should show up. Why does one show up after 7 days when both were deposited the same day 20 minutes apart n the other one is in limbo.

Also their online service app is not the greatest I'm locked out of that also so I can't even check the status of my deposit. I called n they told me they couldn't help me I have to wait 24 hours and than it should work after it gave…

The company says the credit card and their services can be used while abroad but do nothing for you while you are. It states you don’t need to list a travel notification and your card won’t be declined but it happens every time and there’s no online chat option to resolve the issue and I don’t have access to call America while abroad.

You also can’t use an international phone number for your account so if you don’t have an American phone number you can’t get notifications or login or another multitude of issues. This bank doesn’t offer options to help its customers who are frequent travelers to use their banking in an easy way. It’s absolute trash.

I have been locked out my account even though I "thought" I provided the right login credentials. I called the 1877# to get it reset. I told the lady , who could not speak good English, that I just got a new number and I have not been able to login to my account to update my new number.

After nearly 20 minutes of talking to her, she finally understood what I was saying and completely wasted my break time. It was 20 minutes of not being able to understand her and not helpful because guess what? I am still locked out my profile online, I am past due now on a payment, and I cannot make a purchase I need to make today.

90 cents was made on my Quicksilver credit card. I did not authorize this charge yet Capital One is denying to issue the credit to me. I did nothing on my part to initiate this transaction yet Captial One is requesting that contact the merchant and handle this issue with them.

Authorization Ref# 230329004147517 Please help with this matter. Scottsdale AZ

Are use their app to deposit my paycheck. They decided to put a eight day hold on it so I called him quite embarrassing upset because I have bills to pay and they said we can call your employer and

verify the check so I got on the line with them, they call my employer, who, by the way, was quite annoyed with me And we verified the check the next day they put a hold on my account saying I had suspicious activity so when I called them, they said because you’ve never use our Applemoor to deposit a check.

We had a Puro another holding caught suspicious activity even after they verified it , so the representative said we need to talk to the treasurer to verify this check. I’m quite put off by this because we already verified the check now we have to do it again and he put a hold on my account…

I mailed my car payment on April 1st. Historically, it has posted within 3-5 days. It has been over two weeks, and my account is now delinquent. 00 for the privilege. I have been scripted to death and ignored and patronized. This is unacceptable. com.

I expect a prompt response.. thank you.

My daughter Cheyanna L Lutch added me on her credit card. Not to use it but to pay her bills as she has quite the hectic schedule. I have asked numerous times and spent countless hours on the phone to no avail.

I want my name removed as authorized user . They promised me it was done and my credit report states they reported it as delinquent April 17th 2023. This is causing so much undue stress. I want my name removed from her account asap!

Legal recourse is next if this request isn't taken care of immediately!

I’ve called customer support to resolve a very simple issue I live in Arizona MTT My payment was made on the due date which is 13th of every month unfortunately it was after 8pm EST I’ve contacted the customer service. I was told to call back in the morning since nothing has processed yet.

Next morning I was told that I paid to late and the fee cannot be refunded I spoke with several people regarding this issue including supervisors , I was told we have made a request to refund the money however COMPUTER doesn’t allow it and thank you for being our customer since 2017 I pay more than $100 a month of just interest Unfortunately it is not about people anymore very disappointing it seems that $29 is more important than a customer The fee was never refunded

If you ever have an issue with them regarding anything to do with them owing you money. You can never get anything accomplished with them either on the phone or electronically. They are so quick to get their money and continuously put you off for hours and hours on phone calls and chats to have nothing resolved except your frustration and no money ever given back to you when it is legitimately owed. Class action lawsuit!

I opened an on-line savings account with Capitol One over 10 years ago. Recently Capitol One offered a "360" savings account that offered much better rates so I opened a "360" savings account. Once the new account was open, I transferred most of my money from the old account to the new account.

The next day I discovered that BOTH accounts had been frozen. I called customer service and was told by Oliver "any time money is moved from their accounts, they may freeze them and there is no criteria saying why that occurred. Terrible customer service.

I am in the process of moving my money away from Capitol One. Beware.

I have an on line account for a number of years. Several times, I have had problems accessing the account - not recognizing my Password.

I ALWAYS keep a written copy of my current password and used it as recently as a month ago. Today - keep getting the message- NOT RECOGNIZED - gave my work # and via phone it is in system but on line - NOT. There is no number to call about this issue and all the ones I tried are automated - could not find an actual person to speak with.

I am very frustrated and don't feel that your bank is customer friendly at all for on line customers.

I am considering going to another bank with my account.

I need to have someone contact me today - before 6:00PM Eastern time at 718-678[-8215

Do not use capital one travel. There are constant issues. 2 different times I've booked a flight and flight was cancelled and I was not notified. One time I bought a ticket for my father. Today my friend was supposed to fly in for my wedding. I booked the flight.

He gets to airport and flight didn't exist. I called and Capitalone said I had to call spirit. Spirit wouldn't talk to me because the flight was in my friends name but my friend didn't have card and all that so he couldn't do anything with them.

Capital one basically takes flights and then there done. They don't seem to care what happens after that. Cancelling both my capone cards. Useless.

The customer service who answered the call had a very strong accent. I could barely understand her name. It sounded like Liz or Lees. When I asked her to repeat herself, she had an attitude and used a condescending tone.

I told her that I could not understand her because she had a very strong accent. Then she rudely told me my spending limit on my debit card. I then informed her that I raised the limit online. I don't know why they are outsourcing their customer service.

These reps with accents are not cutting it. If I live in the United States, unless I request another language, I should have a person who speaks clear English. It's stressful.

This compay is using a old phone number to validate me. I NEVER SET THIS UP WITH THEM. And want me to send in my photo id. I AM NOT DOING THIS

I've been with CapitalOne for years before the fraud happened and they were NOT able to help with that! Basically, if you buy a coffee in the coffee shop, give your card to pay for it and cashier does cash back without you knowing, the CapitalOne will NOT protect you from that.

This has happened to me in New Zealand when I've stopped by the coffee shop real quick. Because of the bad reception, I have not received notification about the charge right a way. When came back to hotel-seen that charge.

I had to call them FOUR times to report that out and get my money back to my account and all they have said is : "unfortunately, we will NOT be able to help you with that, because the card hasn't been reported stolen". Yes!

It has not been reported stolen, because it wasn't, it has been…