Capital One

no one could answer my question. but not the other. They said they didn't receive it. ( which had to be a lie) because they cashed one. 4 hours trying to talk to representatives who clearly are outsourced as they spoke I could hardly understand what they were saying.

all because they say they have not received my payment. NOT HAPPY! So now I am going to look for another credit card company who 1. People talk clear english 2. no answers

My nephews tax returns were showing up in my account this morning April1st 2023. A few hours later they were gone. I called and got no where with customer service. His name is on my account as my beneficiary, so I don't understand why you would kick these payments back.

I tried adding him to my account and I was told only 2 people could be joint owners. That really makes no sense to me.

At the Mattituck, NY office the employee named Amy Freeman is rude, argumentative and condescending. As a result we closed our acct.

00 on 3-15-23, 3 days before the due date. 98. 80 interest on it??????? I called to get it off because I am going to pay in 30 days. They would not remove, said I owed from previous bill. How can that be, I Paid in Full?

Then told me the computers wouldn't allow them to remove the interest. 80 interest??? REALLY. If I owe from last bill then this bill WILL NEVER EVER BE PAID IN FULL. you will keep charging interest and one what figure????

or course your staff couldn't answer that. I just want to pay the balance off without the interest. If I pay this off, I bet I get a bill next month too. 80. I have read on the internet your reviews, not good, and the law suits, not good.

I want someone to call me ASAP about this matter so I can pay this bill and get rid of CO. The web says you do…

91, with a reward of 10X miles for booking through the portal.

However, when I went to pick up the car on December 2 in Cancun, Mexico, I was informed that the price would be double due to additional insurance that was not included in the rental agreement. Capital One Travel acknowledged the mistake and refunded the total amount.

However, as no other cars were available through the travel portal, I had to find another rental at a higher cost, which was charged to my Capital One card. I only received 2X miles for this rental, despite the original rental agreement offering 10X miles.

I have made multiple attempts to resolve the issue with Capital One Travel and Capital One Card…

Good afternoon Mr. Fairbanks:

Please be advised that I contacted Capital One’s customer service number this afternoon at about 1:20 PM CST time. I was connected to Amber and I inquired about the $10.07 interest charge to my account.

Amber explained that the charge was interest on some of my balance after I paid it off in full. She indicated that only the system could remove the charge and at this time the system was not allowing the $10.07 to be removed.

I wasn’t happy with the decision and asked how I could file a compliant with the President or the CEO of the company. Amber indicated that there was a general complaint address that she could provide me. I explained that I still wanted the president or the CEO information and I would like to speak with a supervisor/manager.

While on…

They say your prepped but you're not, it's phony phishing expedition.

I went to use my debit yat Target. I knew I had at least between 800-900 in the bank well my purchase was declined I went home and called and found out that they close my account they told me to go into the branch and

they would give me at least $500 of it and they were going to hold the rest because of disputes that I had I went to the bank on 3-9 they wouldn't release anything couldn't tell me why the account was closed didn't know when I was going to get my money all they knew it was going to be mailed to me that's all the money I had to even pay bills with and y'all were going to hold my money I went home called and talked to somebody else in resolution both times I called resolution department the second time I called she told me to go back into the bank and

they would release $500…

Most of the time I get routed to a call center in East India, where I can't understand the representative,or their grammar is so bad it makes my head hurt. Most recently, with a balance in my account in the 5 to 6 digit range I'm getting transactions under $10 declined because ( I'm assuming they're flagged for fraud) but the representative was unsure why, very ignorant twords me, and

kept telling me it wasn't on them when I had already spoke with the merchant who said flat out my bank was declining my transactions. I loathe having to call and waste 30+ min of my time to ask permission to spend MY money.

I thought this was America

I went to one of the few remaining Capital One branches in Shreveport (on Youree Drive). I wanted to close a checking account. I gave the bank officer, Daphnie, my drivers license and account information. I was directed to the waiting area. 30 minutes later a second bank officer, Monica, told me they were working on it. As I sat waiting, I saw each of the bank officers attend multiple other customers. I stood to get someone's attention. Monica returned and said they were working on it. I explained I could not wait longer. She took my office number and said she would call. I have not gotten a call. I have multiple other accounts at Capital One. I would like an explanation.

Barron O'Neal

When I called in for a PIf I was given a dollar amount to PIF tryed to pay my walmart & quick silver acct in store . They had said that they could take payment in the store when I called in.

When I arrived in the store they try to except my payment, but the registers would not allow them to except my pmt because it was with a money order, so then I called both Capital One and walmart customer service to let them know that the payoff they gave me that day will probably accrue interest because the store would not accept my payment.

They told me to call them in 7 to 10 days to get intrest waved . So when I call in to have them waive the interest, they charge me for the payments being in the mail, they refused to do it..

l twice and got nothing resolved. Capital 1 is not for the customer at…

A. Fitness failed to cancel my membership despite numerous requests & being told multiple times it would be done. Yet was I charged for 4 additional months. I disputed with Cap One and noted these charges were not authorized by me and the merchant was telling me it was cancelled but it was not.

Cap One denied the requests stating the charges were 'proven valid' by the merchant and that I needed to contact the merchant instead. Cap one was very unhelpful and offered no other avenues of recourse.

Totally messed up. Gotta jump through hoops to change my name in their system.

Also charges an annual fee and can't hardly understand the outsourced agents. Of the part I can understand, one says one thing and another says another thing. The agents can't hardly speak English and don't know what they are doing.

I and my family members have been a customer of yours for probably over twenty years using your money market account. A few years ago I found out that our accounts were not receiving the same interest rate as your new customers.

You told me I had to open a new 360 accounts in order to receive the higher interest rate. We did, and now this week, I have found out the same thing has happed again. 4%. Quite a difference!! I called and your customer service person verified that yes to get the new rate I had to open a new 360 performance account.

I asked why I was not notified when the new interest rate was announced last year. She verified that no notifications were sent to existing customers--not emails, no mail, no phone call--no notification at all. This lack of notifications has cost me…

I HAVE A COMPLAINT WITH A SUPERVISOR IN YOUR FRAUD DEPARTMENT. i NEED TO TALK, BY PHONE, WITH A MANAGER IN THE FRAUD DEPARTMENT, ABOUT A SEVERE BREACH OF SERVICE/CONDUCT BY A SPECIFIC SUPERVISOR IN FRAUD. THIS IS A TIME SENSITIVE MATTER.

PLS CALL ME ASAP AT 8582053131. I HAVE THE NAME, AND ID NUMBER OF THE PERSON IN QUESTION. I THANK YOU GLEN KILLINGBECK

They call a fraudulent activity when this system appointing there is a error on this system trying to identify who I am, trying to activate a brand new card the worst experience ever and to tell you the truth I feel a little insulted, made me email my ID picture and supposedly going to work on it in 10 business days, I would give zero Stars if I could!

Terrible experience. I had issues with wrongly charged on my Comenity BJ's account. I spoke to two supervisors (Nermina and Lashonda ID# VHZ371) , they have the power to treat customers as trash and hang up on them and you cannot escalate, so they can keep repeating their incorrect statements and decide to hang up on me.

I am not sure if they gave me the right information that I cannot escalate, if it is correct, it is not right as it is giving them a lot of power that they are abusing. If they are lying it is worse.

Either case it is a nightmare, unqualified supervisors to understand what the problem is, left alone resolving it.

Two tellers available and one is on the phone for an entire time while the line gets larger and larger. That leaves only one teller to attend to walk in customers and drive-in customers too. Each exchange takes about five minutes.

Arlivia L. Chambers, deceased, received a loan from Greenpoint Credit Corp in 2001 for her manufactured home. She paid off the loan before her death, but we cannot get the lien released so her heirs can sell the home. Certificate of Manufactured Home number is 175M2420284 A, issued August 31, 2001 by the Michigan Secretary of State.

Probate case number: 2022-001265-DE, Washtenaw Probate Court, Ann Arbor, MI. We were given a phone number and email at Capital One for a Mr. Lopez who has not responded to our repeated requests for information. Can you help us, please?

Address of property is 8124 N. Morley Drive, Willis, MI 48191.

late fee: Worst company to get a credit card from poor customer service, Manager or supervisor are not able to help with anything. Telling you they don't have access to do certain stuff. that's BS

For 17 hours I have been stranded in a rain storm Capitalone Indonisia corporate office shut my card off for no good reason !! Did the same thing last month I am going to play the on hold music with an ak47 and get a manager today to access my money so I can get home THIS BANK IS WORSE THAN GOLDEN DUM OR NETSPEND OR CHIME ABSOLUTELY THE MUST IGNORANT CEO ON EARTH RICHARD FAIRBSNKS GETS 3 million a year he better hide wellq

I opened an account over the phone in December, 2022. My Social Security number was entered incorrectly even though I had been namedon a joint account with my wife. I deposited $200,000.00 dollars in the new account. You accepted the money but immediately locked the account because the social security number was incorrect. Not only did you lock my new account but you locked my wife's account where you accepted $250000.00 . You now have $450,000.00 of our dollars.

On February 12, 2023, at 14:26 CST, I faxed to 877-464-4963 a copy of a completed W9, a copy of my passport and a copy of my SS card.

I called to day - February 23, 2023 at 12:00 CST to check if the information had been received. I was told that the form that was received was blank and that I should go to a branch and have them…

When I called in numerous times asking for help so my credit cards didn’t closed . Due to me getting injured on the job an reduced hours at work . I was offered zero help , but thank god my other credit card company when I called them they immediately gave me the assistance I needed to keep my credit cards open an are making payments for the next 6 months thank you credit one .

Capital one credit lost my business for life I will never apply again

Good evening. I would first like to say Capital One has been there for me in the past and I am VERY grateful for all their efforts. 00 stolen from my mailbox . I had been dealing with Western Union (money orders).

I received all my monies back except for Capital One . Western Union would not repay because the money order had been cashed. I got the letter from them in 12-2022. I called Capital One and explained my dilemma. I sent in ALL the document that was requested by Capital One.

00 was placed back into my account. It would be treated like a stolen check. I was pleased. (Case Number 230124155430051). Next thing I know, I received a letter stating the funds were removed because Capital One did not cash the money.

Well nobody cashed it except the person who stole it out of my mailbox.…

I cancelled a card close to two years ago. The reason I canceled was I simply upgraded from a platinum secured to a Quick silver with a 10,000 dollar credit limit. But it never really got cancelled. They want drivers license, bank statement, proof of address and social security sent digitally via email. That is absolutely ridiculous.

So it’s harder to cancel a card than it is to receive one. And the rep on the phone was condescending and rude. I do not understand this and there is nothing anybody could say to me that would actually make me understand this.

I believe in common sense. They know for a fact it’s me. I have a quick silver card. Very easy to get. I was approved swiftly. I never miss payments and I’m a loyal customer. But the fact is, if someone with a higher level of authority…

I have previously used my card capital one on November 11, 2022 to pay my property tax amounting to 2,703 21 dollars but I cancelled my transaction because the merchant is charging me 60 dollars, instead i paid the merchant a personal check and the merchant cash the check. 21 dollars.

I called 4 or 5 times already capital one and sent around 3 times a letter explaining the issue. Capital one did an adjustment, credited me, added ut back, credited again, added it back, going back in forth. My last call was 2 days ago and spoke to sherel perez, she's the nices one of all the 4 person that i spoked with.

I told her that i sent a letter on jan…

I would give them a zero star rating if possible. They charged me a late fee, that they then forgave as it was circumstances beyond our control that caused this late fee to be charged. Then Capital One wanted to charge me a late fee on the late fee that was forgiven.

" If you know anything about customer service, you know how bad this statement is!

I applied for a $20,000 CD on 2/3/23. To fund it, Capital One linked with my checking account at another bank. On 2/9/23, CapOne withdrew $20,000 TWICE, opening two CD accounts and a third CD for 21cents. 21, which caused my account to be overdrawn and I had to get a loan to cover it!

Obviously a huge mistake on their part but they have refused to do anything until 2/23/23, saying the funds are “in process” and can’t be touched. After going up 4 levels, a manager finally agreed to not charge me the 3-mo interest penalty for “early withdrawal” of the second $20,000 CD - which I never asked to purchase in the first place.

In the meantime, I’m paying interest on the loan I had to take out, they never admitted to any fault, and will (fingers crossed) return my $20,000 as a “one-time courtesy…

I have been behind on my payment. Recent loss of work and the economy hasn’t helped. I try to get a hardship.

First I tried online with customer service. The online wouldn’t offer a hardship just a 3 month payment plan . Which was smaller but I still couldn’t afford. I have recently called them . On 3 occasions. They only want to offer me a 3 month set payment which I still can’t afford .

The last time I called which was February 18 2023 . I talked to a woman I could barely understand. She was very unprofessional. You heard a lot of talking and laughing in the background. Sounded like they was in a bar honestly.

She offered two different plans . Then said she could only Offer one 3 month plan . I have tried to work out a payment arrangement several times . But they seem to not help .…

A letter written to CEO~No response

Dear Mr. Richard Fairbanks, 1/5/23

I am writing to you today to advise you of a problem with your payment system.

I applied for my credit card and received one last spring right before my daughter’s wedding. As I had just been through numerous life changing events (closing of my restaurant and death of my 22 yr. Old son) involving the major decrease in my credit and an eventual BK, I was elated to have a fresh start. I made sure to pay my bill on time every month…however, the payments would get kicked back and I would immediately call and talk to customer service and find another way to pay. No one seemed to know what the problem was.

Fast forward to what happened and then I can provide verification. My account was closed on December 5th, keep in…

I have been a Capital One 360 customer for a year and a half. During that time, I have made check deposits on many occasions, totaling approximately $175,000, and ALWAYS maintain a balance of over $10,000.

When depositing checks, in EVERY SINGLE INSTANCE, I have been given $600 of the funds immediately, and the remainder the following business day.

Today, I deposited a business check, drawn on a Capital One 360 account, for approximately $4300, and upon deposit, was notified that the check would be held and unavailable for FIVE DAYS.

I, along with person who drafted the check called and spoke with a "manager" by the name of Tamara, who advised me that "we don't have to make your funds available for up to 5 days, at our discretion." Further, that "it depends on the check." I went back…

I contacted Customer Service to inquire about when my replacement cards had been mailed. The customer service agent (who barely spoke any English) took it upon herself to CANCEL my credit cards and reissue new ones. I told her that I did not want my cards canceled because my daughter was in Europe and that was her main source of funds.

She said "Sorry, I already canceled the cards". Now my daughter is halfway around the world without a way to pay for anything. When I asked to speak with a supervisor, she was rude and not at all interested in doing anything to help me.

She just said "the cards have already been canceled and there's nothing that I can do about it. WORST CUSTOMER SERVICE that I have ever experienced in my life. I am moving all of my accounts immediately!

Shocked they refused to allow my 84 year old father to open an account because he doesn't have an email account. Disgusting

I wrote you several weeks ago and don't see a reply to my email. Here is what I wrote to you:

I have owned the Quicksilver card with Capital One for many years. Around July 2022 I applied for the Savor One card with the intention of taking advantage of the $200 credit promotion if $500 was spent within 3 months of opening the account. I planned to apply it to a big dental bill. I currently live in Portugal but since I have to leave a US address and phone number, I gave the info. c/o my brother who lives in PA. That address is also used for tax purposes. I waited and waited and waited to receive the card after receiving an email that I had been approved. I had told Savor One that I prefer they mail the card to Portugal. I finally found out that they had mailed the card to my PA. address,…

One the worst bank I ever dealt with.not that may understand you.most the operator are not connecting you with the mangers some even insulted me and hang up the phone. I'm really regretting to finance my car with capital one. Please anyone who reads this don't get finance with capital.

The absolute worst customer service around. I have been a Capital one business customer for over 20 Years with never any issues until I purchased another business and they linked the accounts. 1 Day late on a payment and they shut both accounts off. I had never been late 1 time in over 20 Years. No apologies or resolution. Just take it or leave it. I am leaving it....Goodbye

Gary

Words cannot describe. My experience was worse than dealing w/ AT&T!

My husband had a CitiBank Card. He passed away November 22, 2022, I called your office and they immediately closed the account. I tried to open a new account in my name. It was at this time I was told, I could not transfer the balance of his card to my new account.

Given my situation, I find this policy unreasonable.

Furthermore, the balance that was on card needed to be paid in full. 00. I do not have the funds to pay this amount in full. I told this to the person taking my information for a new card. She then transferred me to someone to help with this problem.

I waited approximately 10 minutes. I began talking to a new person and very shortly after being transferred, I was disconnected! While talking to different people, the first person had a foreign accent. Between the accent and…

I lost all my account information in a house fire. Computer etc Costumer service was not helpful. Their method to verify ID is hard to use. After 6 tries I gave up. They offered no alternative.

Capital one 360 closed three of my checking accounts and savings accounts without warning. I was told they conducted an internal review of my accounts and decided to end the banking relationship without any cause given. I spoke to several representatives who also informed me that I would not be able to withdraw my funds until the investigation - of which i do not know what they are investigating - was completed. I was given no warning, no indication that I had done anything to warrant this issue. All the while, I have no cash on hand- I cannot drive to work and have a medical condition that requires medication and visits to my physician to manage. Without access to my funds, I am unable to care for myself.

I also do not have the ability to purchase any food, and have no other financial…

The collections would not help me with my monthly payments. It would stop me from filling bankruptcy. On a scale I rate it O.

Today I noticed interest on my bill. I always pay my bill on time and in full.

First person I spoke to was extremely helpful. I was told after statement was sent a purchase was made before the end of the billing cycle. After I asked for a supervisor. Armand number xvt947. He told me I didn’t pay the full balance in December.

I told him I did. He was the most obnoxious person I have ever spoke. Asked for his supervisor and would not. Asked him to have his supervisor call. No

Supervisor discrimination lies and in accuracy.

Cannot get through or leave a message to Capital One Canada. There is no other way to contact them.

My credit cards have been temp restricted due to a third party gifting me..

however the transaction never processed, which means that the third party JP Morgan was contacted with a staff of Capitol one a 3 way call. The person from Chase said that there is no processed exchange. no canceled transaction, no record of any transaction..

however the staff at Capital One won't listen or understand this situation, even though they asked them the question. They keep telling me that my account will remain frozen until there is documentation of the canceled transaction which is impossible to obtain because there is no record..

the manager I spoke with from Capital One was a total jerk.. I couldn't understand him and he was not customer friendly. It is extremely frustrating for me .. I have no…

2 Words….They suck….

They have taken my funds in my account and won’t release them

called this morning at 1/30 at 10 am and I spoke to a rude as supervisor who didn't let me talk nor understand anything I was saying just gave me attitude about my situation, they ate illegally charging me a late fee on my acc on the same day of my due date which makes no sense . I pay my card on my due date and when I woke up that morning the late fee was already applied I legally have the whole 28th day to pay my bill because that's when it's due .

but yet capital one refuses to remove the late fee . they will be loosing a long term customer for sure .

Customer service is virtually non existent and you just don’t care. In these times all banks and most business have automated service,and non English speaking reps. that are programmed to provide self serving,rhetoric,dodge the question,and eventually keep the customer on hold,and then hang up.

Banking policy or just incompetence? Probably both. Morals and ethics no longer exist.

Having financial problems and have made multiple attempts to make a payment plan of $100 a month and they said ok.The customer service had a bunch of agents that could not speak good English.I found out that their customer service are not from United States and these agent had no authority on my account.Next day I received ugly collection e mails on my Yahoo mail.I need for Capital One from United States that is American to help me get on a payment plan. Phillip Fuentes Account ending (7185) 2101 Rainbow Dr 4310, Arlington,Tx.76011 (817)522-8620.