CarMax

Hullen Mall Fort Worth. This is the worst CARMAX location in Texas. They refused to allow my black husband to test drive because they claimed to not be able to validate his license. No mention of the requirement to validate before attempting to test drive.

We weren’t even going to test drive at first but I suggested to my husband that he should. So we wait around for 30 minutes after signing a form and giving his license, and they come back with a sorry a** excuse and wouldn’t let him test drive.

Basically, they made him out to be a criminal with a fake license and wouldn’t allow him or me to test drive the car. The sales rep just walked away after the business manager told me that I couldn’t test drive either as if the sale was over and we needed to leave.

Yet, he heard my husband say…

CarMax is a company that has no compassion for it’s customers. After providing a reduced hours letter to CarMax, never was in jeopardy of repossession, on time payments of 2 years and since have paid my car off in full; they chose to destroy my credit with three late reporting.

The CARES ACT have provided ways for big companies to help their customers not destroy them. CarMax chose to destroy my credit report.

When I purchased my used 2016 fiat 500X from CarMax I voiced concern about the stuttering in the brakes. The gentleman that I spoke to made me feel bad for asking and said they wouldn’t sell the car if something was wrong with the brakes.

But I knew better even though I didn’t pursue it because being a woman I don’t feel I am heard at dealerships or that I’m taken seriously with mechanics. I depended on CarMax to sell me a vehicle that was functional and today I finally had money to bring my car to a mechanic and I found out ALL 4 rotors are a mess and should have been replaced when the brakes were changed last time.

That would have taken place with the previous owner or the dealership. This CarMax misstep cost me almost $1000.

We had a deposit on a VW Atlas to be shipped to MI from VA. Car Max sold the car out from under us with no communication of the event happening.We searched for three months to find this car.We would like them to find a similar VW Atlas, price, and ship it to us with no transfer fee.

I made an appointment to test drive a vehicle for the 2 o’clock time. I arrive 10 minutes early. The representative did little to acknowledge that I was there. I told the representative that I had a 2 o’clock appointment.

I was told to wait outside. Around 2:05pm I went inside to confirm that I had a 2 o’clock appointment. The rep looked surprised and asked what am I here for? I have the appointment when they looked me up they should have known.

Tells me they didn’t even look me up. Now they said I have to wait until 3:00pm. What’s the point of making an appointment if you cannot honor the time frame... Horrible service for the Modesto Branch.

Dropped of my car for a check engine light they misdiagnosed my car they told me it was a faulty censor and that it was fixed but still wanted me to keep it there over night for observation and they took it out for multiple drives without them knowing I can track my car and they drove it for nearly 100 miles. When I went to pick up my car the service department front desk was surprised I knew they were driving my car around and the check engine light was still there

I can't believe no one contact me after writing a complaint and calling. My complaint is about racism experience. It happen April 9, 2021 730am at the broad street carmax

Verbal death threats were made to my son and granddaughter!

I made an appointment for Saturday April 3,2021 at carmax in Duarte with Michael, My appointment was at 430pm. So I showed up 15 minutes early. , when we went outside to see the vehicle David could find it, I waited around 30 minutes for David to tell me that the car had been lended to someone for the weekend.

I was very disappointed to hear that, because I specifically made an appointment and was told the vehicle was there. I live 40 minutes so this was an inconvenience. The manager didn't even talk to me to apologize he just walked away and let David take it.

This was my first time at carmax and it was a bad experience, I was really looking forward to going home with my vehicle.

I purchase a 2019 Ram 1500 Laramie Longhorn which was shipped from Kenner Louisiana carmax to Warner Robins with 27k miles on when i had it shipped. Thanks for nothing Justin Collins you just cause carmax a customer and anyone who looking you want be recommend.

486 miles already. I have been back and forth with Carmax in Gaithersburg without solution, I can't trade in the car because the negative equity is $9000, I still have 5 years to pay this car but I don't feel comfortable driving a car with transmission problems because I don't know how many times in 5 years I would have to change the transmission. I…

Not honoring warranty as well as not refunding my money for misdiagnosing my car.

We been coming here for all our car purchases my first BMW, my now Lexus and husbands BMW we love CarMax prices and warranty packets! The employees at the Albuquerque location are the worst employee, very rude, not professional and we waiting over 2 hours when told it would be 25 minutes.

They finally got an employee to help and cut our visit to 20 minutes because she had an appointment. If they worked off commission maybe they would be more professional. Very dissatisfied.

CarMax in Hickory NC sold me LEMMON. The Heat/AC Vents have never worked correctly that issue alone has never been resolved. It has been back to the garage at least 4 times due to the Heat/AC vents not working correctly.

Currently, the vehicle is back at the dealership because it was leaking coolant. The reservoir tank was replaced and the vehicle continued to leak coolant. My vehicle has been back in the shop since 9/9/2019 because apparently there are several issues with the vehicle.

I believe CarMax sold me a terrible Vehicle and the powers at be could care less.

I didn't drive this car much at first month after driving it more I found some problems with radio/computer, noise in the steering column and I believe valves or lifters makes noises. I have reported problems and it is documented by your store in Stockbridge, Ga..

I don't think Robert in your service dept. recorded noises with the valves or lifters. (it's the nature of that engine) I reported these problems 06/10/2019 the only thing has been done is Innovative Sounds auto parts in Stockbridge, Ga removed the radio to be sent away for repairs and carmax made an effort to quiet the noise in the steering column.

I returned to your store a second time to get problems solved with steering column I was told they would get back to me later no resolves with neither one of my problems. Carmax is…

I am very disappointed with CarMax's most recent experience. I’m a repeat customer from 2012 with a 750 credit score. My recent experience with purchasing a vehicle (2 days ago) was horrific and I am not at all happy with CarMax! You sold me a lemon that was obviously not thoroughly checked prior. As soon as I drove off the lot around closing time with the 2011 Buick Enclave from the Town Center Kennesaw Ga location, then several engine light error codes popped up.

I returned the vehicle yesterday and a service man claimed that the brake light was no major issue. He did something to clear the light but 20 minutes after I left the lot again then the light came back on with additional dashboard error lights. I recorded a video of the experience. ERROR CODES: (*) Brake Engine Light, (*) ABS…

I purchased a 2009 rogue in June of 2017. I tried to return it in the 5 day window because it had obvious issues. I was told there were no issues without them even checking it out and that I would have to just do a normal trade in because they already shipped my car away.

the problems escalated leading to transmission failure among other things. Carmax has had the car for over a month and has returned it 3 times still not fixed. I want them to honor the 5 day return policy and a different car without the 16000 rollover on the loan.

I have given them proof that I was denied returning the vehicle and they cant seem to fix it but yet they continue to deny me a return. I WANT MY MONEY BACK!!!!

I purchased a 2009 rogue in June of 2017. I tried to return it in the 5 day window because it had obvious issues. I was told there were no issues without them even checking it out and that I would have to just do a normal trade in because they already shipped my car away.

the problems escalated leading to transmission failure among other things. Carmax has had the car for over a month and has returned it 3 times still not fixed. I want them to honor the 5 day return policy and a different car without the 16000 rollover on the loan.

I have given them proof that I was denied returning the vehicle and they cant seem to fix it but yet they continue to deny me a return. I WANT MY MONEY BACK!!!!

Whoever may listen, This company hundreds of years ago would be likened to band of outlaw thieves or just pirates. Don't trust them at all. They sold a Nissan cube a year an a half ago for fourteen thousand. We drove the car nothing bad minor stuff then two weeks ago the transmission blew out on me.

I was told 5000 to get a new transmission he (mechanic) suggested to me that it probably had a mediocre rebuilt transmission in it when they first sold it to me a year and a half ago. Well I don't have a drivable car at all.

I have a LEMON that I cant drive and I don't have the cash to fork over to get a new transmission. I still owe ten thousand on the loan. So yeah CARMAX SCREWED ME. Im in old terms up the creek without a paddle.

I am so so mad. I cant put in words. I have never been this…

Report purchased a 2000 88 Ford F150 V8 Triton it was the truck of my dreams. The first day we bought it I took it right to the Car Wash and Detail it. The next morning I finally got my job back after being laid off for 6 months went out to my truck the battery was dead.

Had it towed to CarMax I think I paid for the tow anyway they put a new battery in it 3 days later the same problem truck wouldn't start they put a alternator in it this time. To make a long story short I put two alternators air condition unit wheel bearings brakes transmission into this vehicle every time I would bring it to CarMax I would tell them that it's making some tapping or some weird noise and

it keeps stalling time after time I told them there was something wrong with the motor and they ignored me because they…

I purchase a used car from Carmax.

First there is only one remote key, it support to have 2 remote keys and a back-up key.

Second,No Spare Tire in the Car! It is total NOT acceptable !!! UNBELIEVABLE!!!! How about CarMax approve the service like this? It is not professional at all.

Good evening,

I am extremely upset and disappointed by my experience with CarMax. I recently decided to shop for a preowned SUV, and the Acura MDX caught my eye. I found one I liked located at the Midlothian store while searching your online inventory. I put the car on “hold” and proceeded to fill out an online application for financing. After not hearing from anyone at Carmax about whether my application was approved and at what terms, I called to inquire about the process. I was immediately given David Tillar’s name and told to contact him (I asked to speak with someone who worked in finance and that’s the name I was given; I didn’t know he was a salesman at the time).

I contacted David and he informed me that the car was located at the Midlothian location and he was unable to process…

Twice failed! We found a car we wanted on Carmax's website. We had the loan pre-approved.

First time, we put the car on hold via the website and later that night requested it transferred to the Bristol office. Next morning, no phone call. no record of the hold order, no record of the transfer request, we even pulled up the emails showing us confirmation.

Nothing but apathy and disinterest in helping us from the carmax people in Bristol. The car was on hold for someone else and now pending being sold.

Second time, no call next day. Apathetic receptionist at the Bristol office. Car is 4 hours away, but will take 14 days to get here?!!?! Two sales lost due to crap service and crap policies. Don't waste your time with these people.

The business model concept is great, but it is terrible in…

i PURCHASED A 2008 SATURN OUTLOOK FOR THE GRAY RD LOCATION HERE IN INDIANAPOLIS ON MARCH 26,2018. WHEN I TOOK IT ON A TEST DRIVE I NOTICED IT WAS BOUNCING AND SQUEAKING. I PURCHASED THE VEHICLE THAT DAY AND THEY KEPT IT FOR 5 DAYS TO FIX IT,I WAS ALSO GIVEN A LOANER VEHICLE WHILE THEY FIXED THE SUV.

WHILE I WAS OFFERED A EXTENDED WARRANTY I DECLINED IT,I DID NOT KNOW HOW IMPORTANT IT WAS TO HAVE ONE. THIS WAS MY FIRST TIME EVER FINANCING A VEHICLE,WHEN I DECLINED THE EXTENDED WARRANTY THE SALESMAN SAID YEAH SINCE YOUR MONTHLY PAYMENT IS SO HIGH I THOUGHT YOU WOULD DECLINE IT,INSTEAD OF FORCING IT ON ME AND TELLING ME HOW IMPORTANT IT WAS TO HAVE ONE.

FAST FORWARD TO JUNE 2018 WE HAD A REALLY HARD DOWNPOUR AND THERE WAS WATER COMING IN FROM UNDERNEATH THE EMERGENCY BREAK,BEHIND THE…

The problem that I tried to get solved ,and could not be found then is getting worst!!! I don't know why . the costumer service people were VERY PLEASANT, and now I feel that I will end up paying the price dearly !!!

I take pride on how my car looks and runs. Your company is very clean and friendly , they even extended 1 month my warranty , and still don't know why the problem could not be found. thanks for reading!!!

June 17, 2018 CarMax, 4700 River Branch Boulevard, Fort Worth, Texas.

Hello. My name is Ben Tinsley (Full name: Jackson Bennett Tinsley Jr.) and I am a regular customer at the CarMax shop at 4700 River Branch Boulevard. As a matter of fact, several years ago I purchased my current Yaris (License Plate #FZU4947) there. (I ADORE that car.) For years I enjoyed a wonderful relationship with your CarMax personnel. That relationship continued until relatively recently, when a longstanding employee of yours (who up to that point I also liked and greatly respected) began to treat me as an adversary. This man recently delayed car repairs he knew I desperately needed for an unreasonable amount of time. These delays have forced me to drive in the hot sun without air conditioning for weeks and weeks.…

Don't shop carmax! I purchased a Fiat and the vehicle had faulty seatbelts. Took car in March 5th, today is March13. Got a call saying parts were expedited & won't be here til March 20th. Took my money. Holding car hostage!

Good morning On February 10, 2018, I had a conversation with one of your sales reps in Laurel MD by the name of Abraham Lucas. He provided two approvals which consisted of me having to trade in my vehicle. I was in an accident which totaled my vehicle, GAP only paid the principal and not the interest.

I was given the guidance that I could still be financed by adding the interest into a new loan. Mr. Lucas proceeded to insist that I have the vehicle to trade in when clearly I explained to him my circumstance.

I made an attempt to defuse the misunderstanding and I was unsuccessful. I assured him this was viable information and he informed me that he has been with CarMax since 2011. Not to discredit his tenure, I was not pleased that he would not even inquire with the finance companies r…

Purchased a car from Carmax in April 2017. Within 5 days of purchased, I notified Carmax that there was a rubbing/grinding noise. The service dept (Ellicott City) could not get me in within the 5 days but 2 weeks later, they acknowledged the noise and changed the ball bearings.

The noise decreased was not eliminated. same issue! They took the car to the Mercedes Benz dealer and stated that they had again changed the ball bearings. Again the noise decreased, but was not eliminated. A few weeks later, I took the car back, they changed the struts and stated that it was fixed.

Again, The noise was still there. I took it back and this time they kept if for over 7 days, did some minor repairs (I cannot at this point recall, but I can check my records) and said it was fixed. It was certainly…

Hello My name is Gina Trujillo, I have bought a 2006 Lexus GS300 back on February 23,2017 I was not offered a warranty on this car as warranties are offered, since having this car not even a year I have had to fix this car and catch rides to work and even rent cars, and it seems I fix one thing and another brakes, I am losing money and cant afford it, I am update to date on all payments for this car that I can not use.

The first time I took car back it was not fixed properly, so took it back and they fixed it however not very well, second time I finally after a week of trying to speak to a manager I got my car into shop and fixed and offered a rental car for almost 2 weeks, again car not fixed properly, I have had 2 get 2 oils changes within the year, car shakes and makes load noises like…

The transportation agency Car Max is using is to slow. I ordered a car through Beaverton Oregon Car Max and it's taken almost a month to get it up here in Oregon, That's unsatisfactory. I'm a professional class a driver and I can do what that car transporter is doing in two day.

Sorry Car Max gets an F-.

I am complaining about the efficiency of Carmax in returning a car to me that he got repossessed due to my financial situation I paid the amount that was due plus half a month in advance and was told that I could pick my car up in my hometown of Dayton Ohio. I was given the phone number to call to where my vehicle was stored they told me that my vehicle had already been shipped up to Columbus Ohio on the 18th of November when I made my payment on the 26th of November and I was told that my car was still in Dayton after a series of phone calls.

I finally found out where my car was it was to call Columbus Fair upon contacting them they told me that CarMax still have not sent the necessary release forms in order for me to get my car.

I called CarMax back inform them of what Columbus Fair…

Carmax provides the worst customer service - from the local level all the way up to corporate. Their 'max care' program is a complete scam, they do not have the diagnostic equipment, appropriate tools, trained staff or ability to properly maintain or repair many vehicles they sell (including BMW's).

I have paid off my vehicle financing and have refused to pay for the max care since I have had to take my car elsewhere to be repaired properly yet they are holding my title hostage. 00 and only occurred after taking the car to 3 different carmax locations and attempting to take it to a 4th.

Terrible business, atrocious customer service. Avoid them at all costs. I would give zero stars if possible.

Met with a CarMax sales representative who had two vehicles transferred to Elliott City, MD. on two separate occasions and both were either damaged on the lot or damaged while being transported. I really liked both vehicles but was apprehensive in moving forward.

I was advised by the manager that CarMax would pay for the transfer, take off $1000 and give me a loaner for my inconvenience. I accepted until I received a letter stating I was not eligible due to my prior history.

I purchased a vehicle last year and will be paying it off in two weeks. I also promised to put $3k down towards this new purchase. Now, I don't know what to do because I feel I was treated unfairly.

Can you assist me please?

Today 11/2/2016 my husband and I went to CarMax in Norcross Georgia to trade in two vehicles we have purchased in the past from this location. We were interested in only having one car at this point and naturally we returned to CarMax because we have been customers since 2004. We have purchased eight vehicles from Car Max and have also financed all eight through Car Max auto finance. We were very disappointed to find out the buyer only offered $9000 for a 2015 Dodge Dart SE with only 11,000 miles.

This vehicle was purchased from Car Max and never involved in a accident. This extremely low offer was not only disappointing but was offensive. We will no longer purchase from CarMax and will make sure our friends/family do not do business with Car Max again. We have paid off the balance on one…

I bought a 2013 ford edge back in July from my local Carmax dealership. Keep in mind I live in south carolina where temps in July are over 100 with heat index higher. When I bought the car I was told it went through inspection and ever was good.

Now we are having cooler temps in morning and need warm defrost or some heat. I bought a 24, 000 dollar car with no heat but was told it was fully inspected. That is false information and that is ridiculous!

I have an appointment Tuesday to have it looked at. I don't believe I need to pay any money for any reason. This is on Carmax company for selling me this car with its problems! I'm sorry but I will never buy from here again or recommend any one to Carmax.

I purchased a Jeep Grand Cherokee from CarMax in White Marsh Maryland in September 2015 with approximately 30, 000 miles on it. I was told at the dealership that the vehicle had brand new rotors on it. I also purchased a Maxcare extended warranty. Last Friday on October 7, 2016 with 49000 miles on it now, my brakes were pulling and the steering was shaking while driving home, so since I was close to a Jeep dealership, I stopped there to let them examine the vehicle.

I was told to me that the vehicle needed new rotors front and back. I had the work done because I didn't feel safe driving it any further at a cost of over 700.00 dollars. I don't understand how new rotors could go bad in one year. I feel as though I was not told the truth from CarMax employees about the vehicle when I bought…

So I bought a 2007 trailblazer and I got the extended 150k mile warranty. I have 147k and my check engine light came on took it to Carmax they said cylinder #6 is going out and there's a misfire. So they gave me a rental car.

"Kia" because you know that can pull a trailer. Anyways it's been 5 weeks I was promised it was going to be done last Friday so my wife took the day off so she can pick it up. She Sat there all day and 4:00pm rolls around and they said it won't be done.

Ask when it Will be done. They said they didn't know. Called them today and they said the Chevy dealer ship said your water pump is leaking and it needs wheel bearings and plugs. Carmax said there full of it.

Why would a dealership lie? When am I going to ever get my truck back? I still owe $8k about to go tell them…

CarMax corporate office agrees to provide outstanding customer service but in reality nobody takes responsibility to do so. I was told damage to my truck I purchased from Irvine, CA location would be taken care of and 5 months later still not a word.

Broken shroud on mirror is what my complaint is about. I was told part was in but they were suppose to ship to Torrance location and arrange appointment but nobody called back after or returned my calls. I will never buy from Carmax again.

I purchased a 2013 Dodge Avenger from Carmax and the contract quoted that all specs are check out. Well I found defects, witch was currently my alternator fail, the battery leak acid on the terminal cause it to deteriorated. I was on my way to work when the car dies, I had to have to car tow back to the closet Dodge dealer as of it cause me to miss two days of work loss wages.

Now when I got the estimate from dealer my warranty claim took care half of the bill but I had to still pay the $300. which CarMax should pay because on the inspection contract states that the car was fully inspected.

So I should not be liable for this action, CarMax has to reimburse me for this action.

On July 1st I call CarMax International Mall in Doral FL because I was interested in a Hummer H3 (Stock #: 12820359) that was in Tallahassee, the sales associate who took the call was Orlando Averoff. Then I received an email stating that this car was reserved for transfer. On July 5th I received another email stating the car was ready to ship. Then on July 7th I received the last email stating that the car was shipped and on route. On July 9th I start to calling every day to CarMax International Mall and NEVER could contact Orlando Averoff, even when I left several messages to him asking to contact me, also nobody could tell me if the car was there.

One of the times that I called another sales associate who identifies himself as Cesar told me that he can not find the car in the system…

I purchase a vehicle at carmax I noticed the window on my drivers side made a a whistle noise when lowered or raised. The next morning the glass was still intact but shattered. No pieces anywhere just crackled in place like a design.

I also notice the hand free calling was not work plus there was scuff on the lower half of the vehicle. I took it back and they argued about fixing it. They took it in anyway but then lied about fixing the dent and did not place it in the report for repair.

I argued with them and they claimed they would fix it. They were not willing to provide another vehicle of more money or my choice. I called corporate and that was another joke all they do is call the store and come back and…

I have purchased 7 cars over the years from Carmax company. 2 years ago I purchased a Cadillac Srx 2005 from your company. Since purchasing this vehicle it has been in the shop numerous times. It is currently again in the shop. It was in the shop for almost 3 weeks once before and now this time it is going on 3 weeks. Carmax customer service people are great and have always kept in contact with me about the vehicle.

The last time I had the car in the shop I was just going to trade it back in because of all the problems but was told it was only worth 5000 in trade in would have left me upside down by 7000. I have always loved all the cars we have purchased from but I may have to take my business elsewhere which I really do not want to do this because we have always been treated very well…

I have a complaint with CarMax repair department. The first one I purchased was fine. I had no problems with my first car. The second one I purchased had problems when I drove it off car max lot with the man that worked there at the time.

I told him I did not want the car. He told me as we were test driving the car everything would be okay. He told me car max repair department would fix the problem. I recommended my niece to car max to buy a car and her experience with the repair department was terrible as well as mine.

I purchased a Kia Rio on December 20th 2015. When I test drove the car the tire pressure light was on. The salesman, Mike Dorgan said it was because it was sitting a while and tires just need air so don't worry about that we will take care of it. I liked the car and purchased it.

The customer sevice dept reset the air pressure light and put some air in the tires everything seemed great! Well, 2 days later the light went on again, I called mike and he said new cars are notorious for that so call the sevice dept and he gave me the number so I made an appointment to get it fixed. Took it in and got a loaner and the Service Rep Aaron said it was a bad sensor and they would replace it so I got it back the same day and thought Ok all good. Two days later the tire pressure light went back on, so…

I started searching for a new escalade 6 months ago... I finally found one in my price range and paid ($899) to have it shipped to Ellicott City, MD (1 week to arrive). I received a voice msg from Diane stated that the SUV had arrived and it would have to go thru MSI before I could test drive (4 more days).

No one contacted me for several days (3) so I decided to stop by to check on the status of the SUV. After speaking with several people and waiting over a half hour, it was finally shared (by Justin) that it cleared MSI, but the tinting on the windows had to be removed.

Then I was told there was a problem with the rear door not being able to open and that it would be a few more days before I could test drive. While I was there, I decided to have my current SUV appraised for trade in to…