Carnival Cruises

short_text Complaint ID: 21211658 Complaint Information Complaint ID: 21211658 Date Filed: 1/28/2024 Complaint Type: Repair Issues Filed with: BBB 4411 Beacon Circle West Palm

Business Name: Carnival Corporation Address: Doral, FL 33178 Phone: (800) 227-6482

I purchased a European cruise: Italy, Turkey & Greece departure date 9/21/2022 and flight through Carnival CL Vacation "Specialist" Myrven Miller. Booking# : S96QN2 CARNIVAL PRIDE ($4,500+) (Including the Carnival Vacation Protection Plan @ $189). Approx. 3 months prior to the departure date I asked Myrven to make sure my reservation name matched my passport bc I experienced a problem on another int'l trip the previous year. Mryven assured me he had taken care of it. I followed up my request with an email message. On the day of…

service. Security and customer service I've experienced on Carnival. My 12 year old son was shoved aggressively on the basketball court and security was present but didn't see what happened. Despite several witnesses the issue wasn't even addressed until I mentioned guest services

Good afternoon, my name is Kiyana Stevens. I am writing in today because I have come in contact with an unlicensed travel agent. His name Blake Kerentan, and he represents a company called ivm1 entertainment with a contact of: IVM1ENT@GMAIL.COM 916.420.4167 717 K St. Sacramento, CA 95814

He is advertising as a travel agent, booking cruises through carnival cruise line. I recently required a refund for a cruise I partially booked through this gentleman. Once I found out he was not a licensed travel agent I requested a refund 79 days before cruise date. May 23, 2023. Thus far I had payed him $1001.00 He blatantly told me he wasn't refunding my money or he would be keeping $700 of my payment for canceling.This term was never stipulated, there was never any contract presented . He orginally…

List of Problems Do yourself a favor and check your accounts throughout the trip you’ll be surprised . The beds are a baby twin size bed so getting up with no back pain is not going to happen. Mind you we paid for everything ahead of time, because we are from California and this still happened to us on our first cruise.

WiFi is non existent even if you buy there WiFi it still doesn’t work at all No satellites on boat so talking to your family is out of the picture Manager at spa is not helpful when being over charged Spa with surprise charges and 18-25% of gratuity that they don’t tell you about Terrible Food terrible food except for restaurants So bad I lost weight on the trip by accident Can’t smoke on balcony even if you pay for it , it’s a 500$ cash fine per cigarette No weed at all…

Trying to get help with booking everytime I call in hold for a hour or 2 then when get threw get someone who don't want to help or are rude and not good at there job feel upset and talked down to by them

My party of 4 were denied to board because Carnival cruise line has different requirements then Royal Caribbean. We lost boarding waiting for my wife processing. We call Carnival next day for different port, to board and they refused and cancel our reservation.

JR Suite was dusty and dirty , pills and coins found on floor , balacony had cigarette butts , blue iguana served geen fish on the tacos. elation resttaurant food was cold and sub par , 2 cabins that friends booked flooded the first day and carpet was wet the whole time .elavators stopped at decks 9 and 10 only one went to deck 11 . i would like a resoulation , carnical paradise v1

Between my wife, myself and our two sons, we have been on close to 40 cruises with Carnival and are currently Gold Card Members. We boarded the "Freedom" out of Port Canaveral on March 4 and sailed through March 9, 2023.

I am disabled and have always been allowed to board early to avoid the rush and numbers of people boarding. I have a very back back as well as other bad medical issues. If i get bumped even slightly, my back and other issues arise that can (more than likely) will cause such pain that I would be rendered useless for 1 to 3 days.

I was absolutely disgusted and hurt an shocked with a response from one of your staff when I told them that I was disabled and would need to board early. (i carry my disability card with me to prove that I am disabled by the way) I could not get…

I have called and filled out this form prior to this email about our last cruise on the Mardi Gras in early June of 2022. Never received a response from anyone. Bad experience- on second night we ate in the large dining room.

We waited for ever to get waited on. We finally got to place our dinner and drink orders. Took forever to get. As a matter of fact, there was four people seated beside us. They got their drinks and food.

We questioned waiter, he said ours will be coming. Well, the people beside us got theirs, finished and left. Someone came by and apologized and said everything will be out asap. The table beside us set 2 more people, they received their drinks & food.

We finally got our food. The two beside us were done and left. We finally got our drinks. It took two groups of…

Mario Danova was abusive to me he works for carnival cruise lines I went to get help customer service online he was rude making fun of me

I booked a cruise for Mar 19 through a phone agent. The agent assured me that it will be automatically withdrawn from my account for the payment. I reached out at the end of January, for another reason, and so happened to find out that Carnival CANCELLED my reservation.

I received NO CORRESPONDENCE about this at all. I wouldn't have even known. When I tried to escalate and speak with a manager, the manager said he doesnt care and there's nothing I can do but pay $115 to reactivate the booking.

At thus point my original room was already gone. I paid . They assured me everything was fine. Then 2 days later, I called back to confirm and to also change the room members around to accommodate minors. The agent said that is possible and will do it free of charge.

2 hours later, they send me a…

Carnival had put a swingers symbol on my door prior to our check in. This is our first cruise with my family who cruises all the time. People have been looking at us all week when we enter and leave our room.

We googled what the upside down pineapple meant and was disgusting to find out it means knock to swing. This is disgusting. We went to customer service and was told it was probably the people who had the room prior and took no responsibility.

I got a ton of attitude from the manager putting the blame on us. This is disgusting. I will be putting the photos online for any families who book with such a disgusting cruise line.

We sailed on the week 11/12/22 to 11/19/22 on the Carnival Pride out of Port of Tampa. We have cruised on Carnival many many times and this is the first time I feel the need to write a complaint. We were very delayed in Tampa from deporting due to unforeseen circumstances. I have listed below a few issues my husband and I experienced during this cruise:

Trouble accessing the website

The boarding procedure felt like we were cattle being herded onto the ship

Pre-ordered a bottle of Scotch and a case of water to be delivered to our room. When it didn't arrive I had to go to the curtesy desk to inquire. We received the Scotch on Monday and only 8 bottles of water. Again, I had to go to the curtesy desk to inquire about the missing 4 bottles of water. We got the water 3 days later.

Upon…

Booked a Christmas cruise on carnival, I made a big mistake of not checking my college students final exams. She has a final exam on 20 December two days after we leave. What student in college isn’t home by mid December.

If she doesn’t take it, she fails the class. I find this out for weeks before or sailing. I called carnival they say no problem call the day before or email the captain she should be able to get on in the Bahamas.

I book her flight to the Bahamas, make arrangements for transportation. I called three days out from the trip just so there wouldn’t be any delays in the email to the captain of the ship. They tell me she can’t get on the ship.

They apologize they gave me the wrong information three weeks before but this is an an unforeseen circumstance.. The supervisor said…

I am a platinum member and just returned from a cruise on the sunshine. This was by far the worse cruise I have ever been on. I use to tell everyone that carnival was the best of all cruise lines.

I can't say this any longer. The food was beyond bad. The braised brisket on day 1 was like shoe leather. The choc melting cake had no melt eaten twice. It was like eating a hard choc cake. The waiter had NO personality.

Etsel one of your fun crew was so over the top flamboyantly gay it became annoying. It was like being ata LGBTQ event. I would like the choice to go to a LGBTQ event not forced into it. I bought 4 cartons of cigarettes and specifically asked the young man how many I could buy without dealing with customs.

He said 2per adult, then when we got up on the day of de-embarkation we get…

My son went missing for hours on Mon. October 17, 2022 leaving from the Port of Tampa on Cruise Ship Paradise. It was a birthday celebration gift and his first cruise. I had not seen him since 9 pm that evening.

As a single parent I became frantic as the hours passed by. We had no way to communicate with each other. I reached out to security and at times was treated as a suspect in my son's disappearance. I understand the incident caused and the inconvenience to passengers and crew.

Thankfully, my son Louis was found after 4 am sleeping in a cabin with a young woman he had met. Louis and I were threaten with various punishment including casting us off at the next Port of Call with little resources to get back to the USA.

As punishment the Security Staff decided to take Louis PAID for…

The problem for Carnival cruise is that they are more interested in selling anything to you. But Carnival doesn't care if you get what you paid for or the quality of its service.

The Carnival sold us for transportation from Terminal in New York to JFK airport, but a lot of people waited outside at terminal for hours, no bus showed up, the bus stop service people recommended us to call taxi or Uber to go to airports.

What was worse is that it's extremely hard to contact a real person from Carnival customer service phone, website because Carnival doesn't care.

I will never recommend to go cruise again with Carnival.

My name is Luis sepulveda I just when on a cruise maldirigra my state room was on the 8 floor Havana room 8217,,the bathroom smells like crap and the reason is that ventilation system is inside bathroom my girlfriend is still sick fron that smells and we told the attendees and never did anything about it,,,,very disappointed on carnival cruise line

MY LETTER TO CARNIVAL CORPORATE:

I am a travel agent for over 30 years and have over 30 cruises under my belt. I decided for my anniversary to go on Carnivals biggest ship MARDI GRAS out of port Canaveral. I was annoyed of the “Bubbly Package” because I rarely drink. All other cruises are understandable since we are over 50 and truly only my husband is a drinker. But we were forced to “both” purchase and I figured he would use my card if needed.

Departing August 27

Below you see under my VIFP rewards number that my bubbly would be $349 correct? I called before the cruise and they stated “you need to take care of that on the cruise”. I get on the cruise and the first place I go is to the front desk and they state “nothing we can do, it has to be done before the cruise”. Here I have the…

Returnin fro m cruise with carnival pride 19th June 2022 we tested positive covit, thanks, my wife and I complained 3 time about cabin air con, nothing was done, we were told you can't turn off, this I believe was the covit being spread from cabin to cabin I have had to close my business for a week now, to isolate, this has caused me one week's lost income shame on you,

The Carnival Ship Spirit sailed out of Miami, through the Panama Canal and into Seattle, arriving in Seattle May 3rd, then out of Seattle to Alaska. Carnival then knowingly and willingly let the ship Carnival Spirit sail with infected passengers and crew members and did nothing to notify the existing passengers or new boarding passengers of the Infection, resulting in many more passengers and additional crew getting sick.

Carnival Cruise Lines is currently being investigated by the CDC over knowingly allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus.

We obtained negative tests before sailing and symptoms started two…

Carnival knowingly and willingly let the ship Carnival Spirit Sail with Infected Passengers and Crew Members and did nothing to notify Existing Passengers or New Boarding Passengers of the Infection. Resulting in many passengers and additional crew getting Sick. Carnival Cruise Lines is currently being investigated by the CDC over, knowingly, allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship.

My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained Negative Tests before sailing and symptoms started Two to Three days before sailing ended. We immediately got tested the day we disembarked and those 3 tests came back Positive.

We feel wronged by Carnival Cruise…

Our experience with the panama cruise has been horrible, and we haven't even left yet. BOOKING #S67SN0. 16 Days Panama Canal from Miami, FL Sunday April 17, 2022 - Tuesday May 3, 2022 Changed ship, canceled port, cancelled shore excursions.....

Good Morning .

I will Never use your company again. I booked 8 rooms for my wives 60th.I try calling your company 4 times on Friday 1 or 2 hour wait. Today Monday I have been on hold for an hour and 17 minutes ( Will change my cruise line)

Thank You Wendell Aulet 347-279-5906

Had to cancel cruise due to vaccine mandates for covid, they would only issue our refund on carnival gift cards, was told that is new policy. We will not be booking another cruise so the gift cards are of no value to us.

This was our third cruise booked, the first two were canceled by Carnival due to covid. We feel this is wrong, they really screwed us by giving us gift cards. We told them my husband cannot get the covid vaccine due to health issues, we asked if they could send our refund a different way so we could use the refund, we cannot use these gift cards, we feel we were treated very unfair.

This was all started with the covid issues, why should we be treated this way. Please help if you can, I made so many phonecalls to carnival, talked to numerous people, was put on hold for…

I’d give them zero stars if I could but can’t so they earn a 1 star out of default. We have been loyal carnival cruise line goers for over 5 years, taking 2 to 3 cruises a year prior to covid.

In 2020 hit, we had 2 cruises already planned with another we were getting ready to book. Carnival, of course, cancelled their cruises for 2020 and offered an on board credit for rebooking the cruise which we opted to take looking forward to cruising again.

We rebooked both cruises and decided to hold off on booking any further cruises until we knew exactly when cruising would open back up. We moved our dates to Summer and Fall of this year, 2022. Cruising has reopened but my family has decided against vaccinations and are now having to rebook out cruises yet again since they are only allowing…

I got an email that if we canceled our cruise by 2/15 we would recieved a full refund. I didn't recieve a full refund. Carnival kept approximately $600. I have tried to call multiple times but after hours of waiting you get no answer.

This is awful customer service.

I have had a trip planned for months. We have made over 10 cruises, so this isn't our first. We had mid ship ordered, payed the trip in full, and two days before we leave we find we have been moved to the back of the ship, with bunk beds!!!

I am furious, and this isn't the first time they have messed up our trip. Paula Johnson/Beaumont, Texas

Half way into the cruise my daughter and I were informed there was something wrong with our account. So we went to customer service and was told they couldn’t help us and go back to the casino and arcade who then sent us to customer service.

The young man (with darker skin) didn’t take my card, couldn’t tell me why we were notified and cut off. At that point I paid $8000 cash into my account . He looked at me and fully implied my credit must be bad if I was applying cash to the account.

I was embarrassed and furious . He kept walking away like he didn’t care or know what to do. He also asked if I used a travel agent and I told him I have used Marsha Radcliffe for years, seemed an odd question.

We ordered room cookies and got burnt to a black cookies so we asked for them to be replaced and…

I. Cancelled my cruise because COVID 19 is out of control. I want a full refund. I purchased insurance just in case this would happen. This is very unethical. The CDC and the news has stated that it is not safe to travel right now.

BOOKING #S14PV5 a partial refund isn’t ethical.

I have had a cruise booked and Carnival has canceled it twice. So in December I requested a refunded. Here it is February and I have yet to receive it. It didnt take no time for them to take my money when it was time to pay for my cruise so I shouldnt have to wait 2 months or longer to get my money back. I have called twice about this and have gotten the same answer. And still gotten no results. When I call I am on hold the 2 or more hours to get nothing accomplished. I will NO longer cruise with Carnival this is rediculous. I just wont my money so I can plan another vacation for my family.

Tanya Simmons 334-494-7261 tms5683@yahoo.com

Hi my name is Tiria Brown and I’ve been trying to speak with a supervisor for days now. I’m always places on hold abs after 1 he I usually hang up. My booking number is M19NL2. I have Finacial questions regarding cruise booking canceled and NEW reservations.

I can be reached 225-719-3230 I’m in central time zone and would appreciate a call to discuss this issue . My sail date is 2-13-22. Thanks

I need to cancel the passenger SIMARA MARIA REGO booked in my cruise #N94RM8. The Carnival's web site does not have a to do it. I'm still paying the cruise that will occurs Juin, 25 2022.

Thanks for your help

I was told I had a 600 dollar credit when I booked the cruise. This was a lie. There was not credit on board. This is fraud.

False charges for “COVID” testing. We were never tested, rather I showed the carnival check in staff our negative PCR TEST email results. I stood in the guest services line ON THE SHIP for just under an hour. While staff was pleasant, I will not pay for something we never received.

I booked a Cruise to sail on May 9th on the Carnival Sensation. When they canceled the cruise due to Corona . I filled out the paperwork on April 14 to request my refund. I was told that I would received it at the end of MAY. I called the first week in June and they still were not able to tell me when I will recieve my refund. We are now on the last day of June and no refund and no answered

Where is my Money. They dont work with you when you cant pay..... Give me my refund Pleas

Due to government warnings and personal fears due to the coronavirus I cancelled my cruise scheduled to sail May 9, 2020. You charged me a cancellation fee of $300, in addition to that I lost $130 for vacation protection plan and another $51 for your WIFi plan.

So to cancel my trip with you cost me $481. I have a very negative view of your company to say the least in printable language.

It is horrible of Carnival not to refund a hard working teachers money when we are in a state of emergency. The president announced today no more than 10 people are to gather. My cruise was within the 30 day guidelines and you still refused.

Shame on you and your company.

I had a this cruise planned out for over 6 months. I had put everything in place for my children's birthdays My daughter's was January 16th and my son January 19th. Our trip was to leave on the 16th of January and instead spent 6 hours in my car outside of the parking place on my daughters birthday getting emails and text updates every hour with the same information over and over that the port was closed.

Finally at 7pm they told us that they were not leaving that evening due to fog even though Royal cruise line left that evening we all saw it.

Also the cruise was changed to a 3 day from a 4 day and we were not going to our destination in fact we had no destination. I called Carnival cruise and spoke with Nikie who told me we should still go because there is a lot to do on the ship.

We…

Used a debit card to pay on board ship get home to find they have taken double

We are seniors from Dayton Nevada. Booked same, Traveled 525miles by car to the Long Beach terminal. Booking # 8vsx91/8353 for 9/21/19. Unfortunally being seniors and with all the excitement of our 30th anniversary cruise, due to our hurried packing we accidently dropped our Pass Ports under our bed,therefore leaving our passports at home unknowingly traveling that long mileage distance without our pass ports.

Upon arriving at the terminal and searching our luggage we were aware that we probably left them at home. We called home and our son and found them and sent pictures of the pass ports and showed them to the Carnival ship supervisor Sandy Brown.

She gave us this website to call and see if there is any way that we could receive credit towards a future trip or any reimbursement. We…

1. Two hundred dollar charge on my credit card without my knowledge or consent 2. One electrical outlet in the cabin, No usb outlets 3. Broken bathroom door, shower curtain that didn't prevent the water from flooding the floor after every shower 4.

In the dining room, only half the the room was utilized for all meals creating unbelievable long lines. The other eating stations experienced long lines eg. sandwich,burger and pizza. 5. The food was uninteresting at best. Not very favorable. The dining room staff just didn't seem to care.

If you asked 5 staffers' a question you got 5 different answers. My take is poor training 6. The dining room tables were fifthy with dirty dishes, and the tables were wiped down with dirty cloths 7. The atmosphere in the dining area and the bars is dark and…

I have been coming with a group from Michigan every 2 years. We have another one scheduled for Feb of 2020.

I booked a cruise last year to Belize. It was my sons 1st cruise and I wanted it to be special. There was a storm and we were rerouted. This can not be helped, however we live in South Florida and can get a cruise any day of the week to the Bahamas free if I gamble $99 at the most. I was not even offered a free drink. Nothing to reimburse a $1200.00 Belize trip to a 2 day Bahama trip. THAT WAS BAD ENOUGH!!!!!

Decided to give it another try and invite my son and his girlfriend along this time hoping for a better trip, I tried to book their tickets separately and at least redeem my $50-$100. free play. of course I could not as they are not old enough to gamble. Called 2 different…

I got injured on the Cardinal Elation that Sailed to Amber Cove, Dominican Republican that sailed June 29, 2019 -Julie 4, 2019. M. My God-daughter, Jescinquay Taylor had to help me to Medical. One of your staff was notified prior to me going to medical and he just insisted that he didn’t see any water but the stair could be be be slippery that why the decorative lights are on the one the bottom of the steps.

Who looks at decorative lights as they are walking on steps? It’s your staff member job to ensure those glass steps are not slippery with people come in from the pools and hot tubs all day. My fall was witnessed by Chandra Brooks, Consenna Solomon, Valerie Wright, and Illya Odom.

I had to stay in my cabin for the last 2 days of the cruise unable to enjoy Grand aTurk, and the last day…

I went on the Paradise to Cuba and Cosumel and for the first time I got a suite. The suite was fine except for the couch made into a bed and it was horrible to try and sleep on. We took padding from under the bed,and covers off the twin beds to try and make it better,but it didn't.

The absolute worst thing was the stench that filled the room from the sewage, it was constant, we were in room U102. I WON'T EVER GO ON THAT BOAT AGAIN!! I love Carnival and my next cruise will move me up to the next level, please check into these complaints. Thank you, Leslie Thompson

My sister bought a credit for me for on the cruise for my birthday, and I didn't realize it. My dad tried calling and they said they had to talk to me. I tried calling twice and when I attempt to have them call me back so I don't have to wait on hold I can hear background noise when they call and no one picks up.

My family is very upset that I was not made aware of this credit of $125. My sister has tried calling and our travel agent tried to help. we bought earrings and a watch on the cruise so we spent well over $500.

I would appreciate carnival actually doing the right thing and giving us our $125 credit back.

Went on sunshine, 4/27/19 for 8 days. The cabin was dirty, husband moved sofa to set up his cpack, it was dirty, curtains had stains all over, with holes in them. Told room steward he did vacuum, but told us it would be days for curtains to change.

Went to customer service, they did change them and gave dinner. The rug in room was stained, shower head was broke. Baloncy glass was dirty, looked like my dog noise prints all over. The ship smelled like sewer. Not enough entertainment, co Host to game show couldn’t read, and next show was 70-80 movies, she said I’ll look on phone, she said it was a mistake, everyone corrected her. Food was good.

All desserts had no flavor. Eat a lido deck and one night there wasn’t a worker to be found, all tables were dirty with plates. 00. Rooms were…

Went on sunshine, 4/27/19 for 8 days. The cabin was dirty, husband moved sofa to set up his cpack, it was dirty, curtains had stains all over, with holes in them. Told room steward he did vacuum, but told us it would be days for curtains to change.

Went to customer service, they did change them and gave dinner. The rug in room was stained, shower head was broke. Baloncy glass was dirty, looked like my dog noise prints all over. The ship smelled like sewer. Not enough entertainment, co Host to game show couldn’t read, and next show was 70-80 movies, she said I’ll look on phone, she said it was a mistake, everyone corrected her. Food was good.

All desserts had no flavor. Eat a lido deck and one night there wasn’t a worker to be found, all tables were dirty with plates. 00. Rooms were…

Pool area with water slide closed being demolished during cruise. No disclosure on website,or on cruise itself. Daily itinerary showed the area being available. Caution tape and workers demolishing the area when we arrived at deck. Registered letter sent to corporate office.

Unable to contact and discuss request. A company form letter arrived offering $100 credit voucher for future cruise. Buyer Beware!!! Our trip cost $6,000 for a cabin with a balcony for a 2 week cruise to Hawaii. Sent letter as outlined by this website. No resolution offered.

We have been invalidated as passengers as we contacted the ship steward, help desk and finally the corporate office. This is Fraud on all levels.

I went on a carnival Cruise where I been assaulted and injuried aboard during cruise by carnival staff causing me injuries . which Incurred in medical and hospital billsl also a pending surgery on my shoulder . I responsabilize Carnival Crusie and demand to pay medical and surgery bills my contact information is Adeoeato Ibarra (702) 517-0410 let me know where to send the bills for payment .

Need fax # to send bills for payment thank you for your cooperation in this matter.