Carnival Cruises

My husband & I booked our Carnival Cruise for 10/18 for 2 weeks to celebrate our 4 year Wedding Anniversary on the Carnival Spendor. On the web site it showed a pool area with a water slide. Upon boarding the ship we received our daily itinerary which showed the pool and water slide open daily and the hours.

We took the elevator to the floor with the pool and water slide. As we approached the area with the pool and water slide we were surprised to find it under construction/and being demolished! all we received was open ended answers with no resolve.

This is not what we paid for and we feel entitled to a refund for 3 days. 00 and we were not notified or informed at any level of the pool and water slide area was closed. More to the point why was the cruise taking place without notifying…

I made an appointment in the salon this past weekend while on ecasty. I’m unsure of the beauticians name who colored my hair but she was an African American from North Africa. I was looking forward to being pampered and getting my hair colored.

Was charged 170$ for “highlights” that aren’t even noticeable. The only change the stylist did to my hair was fry it off. I was refunded, she offered to perform anything other than hair color free of charge. Was told it would be refunded that day prior to debarmention the charge was still on my bill and had to go to guest services before I could leave the boat and dispute the charge for the 3 rd time.

But just doesn’t seem like it was handled professionally or right. Yes I was refunded but my hair is still fried and orange. And now I have no other…

I recently booked a cruise for June 13, 2020 through Toni Anderson Group travel consultant office number 281-406-8778. I never received an invoice or any kind of paperwork regarding the $100 that I paid for myself and for my husband.

A few days ago she sent me options for travel insurance. The option that we had to look it was gonna cost $374 for each of us. We are Medicare recipients and we have to have medical insurance because Medicare does not cover us when we are out of the country.

We were not aware that it was gonna be that costly so for that reason I canceled the reservation. I was told by Toni in an email that she was not going to refund the $100 that we paid. I am filing a complaint because I want my $100 refunded due to the fact that we were not given complete information…

On 27 December, my family and I went on a holiday cruise from Jacksonville to the Bahamas on the Elation. I can honestly say this was the worst experience I’ve ever had on a carnival vacation. We boarded the ship and got unpacked.

We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late.

Apparently, all cards should have been scanned because we had 2 cabins. There were unattended children running up and down the halls outside the staterooms, dining room and Lido deck at all times of the day and night. There was a mechanical problem when we docked a Princess Cay instead of getting…

On 27 December, my family and I went on a holiday cruise from Jacksonville to the Bahamas on the Elation. I can honestly say this was the worst experience I’ve ever had on a carnival vacation. We boarded the ship and got unpacked.

We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late.

Apparently, all cards should have been scanned because we had 2 cabins. There were unattended children running up and down the halls outside the staterooms, dining room and Lido deck at all times of the day and night. There was a mechanical problem when we docked a Princess Cay instead of getting off…

This would have been my 4th cruise in two years with Carnival. My VIP#9006755235. I booked a cruise ref#594443, conf. #180-42283268 on Jan 6 with Rob X38573. We discussed this cruise for an extented several phone calls. 99 that day, which I did and pay $198 on Feb 3 and balance Feb 12 and add two more guest to our room then.

When my invoice was printed it showed my deposit of $198 was being taken out on 8the which they did. Rob never answered my calls. The lady I spoke to on 7th said she would send an email and some one would call the next morning which never happened.

I called aND waited 30 min for answer. 99 and owed $100 cancelation fee. I was pretty upset by this time but after tons of her emailing a supervisor finally got my money refund and the $100 cancelation fee off.

I was told…

On the eighth of December 8, 2018 I was schedule to cruise on the carnival breeze, I had paid all my fees and got sick and was not able to make my trip. Because I was hospitalized with kidney failure and put dialysis and none of your ship have dialysis services and I was forced to cancel my trip I all the money that I paid for the trip in which my wife and two grandsons.

It was embossed about the amount that was refunded to me and I promised you that I will go on social media to show what type of business that you're are running to let the public know that if you pay all your money and get sick not of your account and you give them practical none of their money back and you should that when the public read they are going to change minds about traveling on your ships.

Yours truly Charlie…

We went on the carnival sunshine on dec 1st to the 9th and it was the worst trip we have ever been on. I just wanted you to now what happened.

first off their was some kind of water back up higher up then our room. we were on the 8th floor and something went terrible wrong hup the water got backed up some how. it was sewer water. it came into our room out side the cabin door and then came in from the side of the couch and behind the bed.

I couldnt sleep for three days because of the horrible smell, and all they did was keep bringing in a fan to dry the carpet. took them three days to get it dryed just in time for the next group of people who would be sailing.

we would try to get a nap in the afternoon but that was impossible becasue they kept comming in to move the fan around. the last…

Theresa Flowers Myers. Carnival Sunshine, October 28 ,2018 room 8202.

I enjoyed some aspects of my carnival cruise but the ship tilting disturbed me. We were in the dining room when the ship rolled hard to one side. I thought we were sinking. I saw water rushing into the dining room. I slept Sunday and Monday nights in my life jacket. I had difficulty sleeping every night of the cruise. My confidence as a first time passenger was shattered. I believed that the ship was actually sinking. Even the fifty dollar credit was not enough. I was still quite shaken. While on board I took my concerns to the front desk. They were helpful and directed me to your department. I understand that ships rarely tilt. I would like to experience a less stressful Carnival cruise. I am asking for compensation in…

To whom it may concern: Hello, my name is Ladora Davis. I'm writing in regards to a reservation that I made for a cruise on carnival miracle, for June 3,2018. Reservation #8RX2L9, CABIN 6138. My husband and I really anticipated on going on this cruise because we really enjoyed our first cruise on the carnival Glory the year before.

00 for the carnival miracle. When it was time to register online, the question was asked which ID will we be using. The way it was sentenced made me think either drivers licence or birth certificate or passport.. So because of the wording I was mislead to thinking that we didn't need to bring our birth certificate and only brought our licence.

When we got there we were not allowed to board. If you made a mistake online they wouldn't let you proceed to the next…

We were just on the Carnival Conquest 09-03-18 9-08-18 , I have cruised with Carnival many times since 2011 and this is the first time I have had a unpleasant cruise. 00) taken out of our room and medication .

also the ship smell of sewer as you enter the Lido deck from the pool area always.

Also the bathroom near the casino was out of order for several days with water dripping the entire time we were on the ship. the crew were the rudest people I have ever met. Once I ask for milk I was told he didn't have time to get it for me, this was totally uncalled for .

The food was good during breakfast. but was over cooked most of the time during lunch and dinner.. Our room was very dusty but I must say he did keep our bed made with covers pulled up but sheets not straighten .

This is not…

On Monday July 23rd, 2018 when my family and I (13 in total) boarded the Carnival Horizon and entered our cabin we immediately called guest services to inquire about the Dr. Seuss breakfast, specifically asking how could we go about making a reservation for it.

We were told that they did not have that information as of yet and we could not do it over the phone at that time. That night while checking in for dinner we again asked the person at the check in desk if they knew how we could reserve the Dr.

Seuss Breakfast and were told we would have to go to the Steakhouse in person to request this reservation. On Tuesday July 24th I visited the steakhouse and again inquired about the breakfast and was told that no they were not the ones who made those reservations that it would be the main…

Good afternoon I am a travel agent 323643 Sherry Stephens and I had a customer Latijtra Smith and LaRone Moore. They booking number was 1ZDS79 leaving from July 6 2018 on the Victory ship. She went to check in on the 5th of July and they said that her booking was cancel.

At first they said she owe 88 dollars. That's why it was cancel. Then they told me that she didn't pay for the trip that she only payed 200 dollars for the deposited. dollars and 92 cent came out of her checking account of May 8th I have the bank statement showing the transaction it was payed to carnival cruise.

We did everything we could to get on this ship. They say the ship was full and they could not get her on the ship. The told me that they sent me email saying that the booking was cancel. I did not see it.

Once…

I Love sailing with Carnival , But I'm really thinking about trying anther cruise line . We sailed on the Freedom 06/30/2018 - 07/07/20018 The room was so hot we couldn't sleep even had them bring us a Fan and it was still hot , got up took cool showers at times, I can tell you that a lot of people are complaining about how hot the rooms are this year .

#2 Then on top of it being hot we had cock roaches in the room that makes me sick , I killed the ones I seen . #3 We went to the red frog poolside bar to get drinks We are standing there waiting to be waited on and 6 people walks up to the bar and yes they got waited on before we did stood there for 23 min just to get a drink then

I said something to the Bartender why are they getting waited on before us we have been here waiting to be…

We took a ship excursion and there was heavy traffic so they left us in the middle of Mexico instead of taking us back to the ship's gate. Carnival refused to refund us the $145 for the excursion.

filled out review end of may and still no response,do I need to just call and talk with someone? thank you in advance.

We have a party of 24 people (8 rooms) and we booked our cruise nine months in advance to make sure we could get the rooms we wanted/needed for medical reasons. When we called to make our final payment, our joining rooms had been separated causing an issue with the reason we need them together so we asked if we could have an extra room or be upgraded to a suite (from a balcony) so

there would be more room and all they could offer us was an inside cabin for $1100. I always hear about people upgrading their room for a small amount of money and we have three platinum members but none of us have ever been offered this deal.

I was hoping since this was a mistake on carnivals part, they would be a little bit more accommodating. Unfortunately we have had numerous problems on the last several…

We were on a Cruise to the Pacific Islands with my husband and 2 little girls . We arrived to Sydney 10 days ago with my youngest daughter very sick . She was with 40 degrees fever and diarrhea. I was very worried about that because I saw flies sitting on the food ( meet) a couple of times .

She wasn’t getting any better so we did tests to her and she got salmonella . I’m sure she got it on the Cruise because we were 12 days on the ship and she started to get sick just 1 day before we arrived and we didn’t eat anything ashore.

It has been very difficult for me to see her so weak and lethargic and I also couldn’t attend work because I needed to take care of her . In general we had a nice experience on our Cruise, but I really think they need to be more careful with the food to avoid this…

I booked a cruise in June for October 8-12 for myself, my husband and a child that we are raising that is not ours. We decided to take the cruise because my oldest daughter and her family were booked on the same cruise and we wanted to be able to take the child in our home on a vacation that was really memorable.

The lady I spoke to on the phone when I booked the cruise had stated to me that she always insists that the vacation protection is part of the deal d/t things happening that may cause us to have to cancel. We found out in July that we would not be able to go on the cruise with the child d/t the custody issue and not being able to get him a passport.

I called in July, which was within the period of time to get a full refund, to cancel the cruise and requested a refund. 00 down…

I am so upset with Carnival employees for how badly I was treated and how badly they are treated by the corporate offices. I can't believe you are firing all those workers right before the holidays and have them train foreigners on their jobs for a lesser wage.

Does this mean your cruises are going to drop in price? I doubt it! We have done numerous cruises with Carnival, I'm not sure if we will do anymore. This is ridiculous what you are doing.

On the Liberty Thurs, Oct 27. The ship left late, a woman broke her ankle so we returned to Galveston,, Trying to make up time, the ship was rocking so much u had to hold onto something. Very hard to stand or walk. The generator controlling the max speed blew. Did not arrive in Cozumel until 1:45 pm. We arrived in Galveston around 5:45pm instead of 8:00am.

Very long time waiting to get off ship. Etc. I live about 45 minutes from Galveston and finally got home at 9:00 pm. The service was not good and food was ok. Very nice waiters at night and our cabin steward was very good and very nice. The temp in our room was comfortable but not very cold at all. I was in room 6385.

i was aboard the carnival magic it was the worst cruise I have ever taken. I am not sure ill be taken another carnival cruise ever my wife and i was rudely treated at the casino bar. Our room stewards were terrible, my cabin had mold growing around the tube and was all over the tub stopper.

The smell of raw sewage 5 of the 7 nights aboard caused us to be ill because of it and all I was offered was strawberries.

The Cloud 9 Spa lies to their customers will not give them documentation on the procedures. They're given by a so-called doctor that does not give any certification to prove she's a doctor lies through her teeth and charges you $700 for nothing you try to talk to cruise. They send you to the spa and they run you around and around you spend most of your time being manipulated on the ship going to supposedly free facials and stuff when it's actually just a ploy to get you to spend money in their overpriced Spa.

I go to relax and enjoy myself and now on Carnival Cruise. Everyone is getting in your pocket dipping in your pocket you cannot relax and have a good time without them wanting more money the food is awful the people that work there are good but they work for nothing customer service.…

We recently booked our 5th cruise with Carnival Cruise Lines. Because we own and manage 3 businesses, we often have to change or cancel our vacation plans, so we always make certain that any plans we make are fully refundable, and what the cutoff date is for a fully refundable cancellation. We did so with this cruise.

Our plans did change, and so we called on October 19th and spoke to Alexis Green, a customer representative, and asked her to cancel our cruise and issue a refund. She refused to do so, citing that this cruise we signed up for was a special offer and therefore non-refundable. We told her that could not be, because we asked about the cancellation policy before we even booked the cruise. She would not budge, and became disrespectful toward my wife, saying things like, “You…

First I will make a statement; We took a cruse on Carnival Fascination 01/21/2016. KNOW YOU cant do anything about the very bad weather we had ,the first day we could not dock because of the weather at Freeport. So the next day we docked at Nass. we could not do any thing there because of the wind.Also the food at the evening dinner was terrible and cold.There wasn't much to do on the ship except drink boose which we do not drink.

Now the reason I'm writing is the problem with water in our room. Friday the 22nd of FEB around 7:30 AM we attempted to take a shower. Before we could cut off the water the bath room was full of water and ran out on the carpet outside the shower room. I called the guest care department several times about this problem. At about 10 AM someone showed up and called…