CenturyLink

I have no complaint with the internet service I signed up for or the installation. However, customer is the WORST!!!!! I called a few days after getting the internet service in regard to a commercial that CenturyTel is broadcasting that offers broadband plus direct TV for $45 per month. I have spoken to no less than 9 different representatives asking about this package. I have been told, that I am mistaken, I misunderstood, I didn't see what I thought, that does not exist and a few other frustrating comments. I watched the ad on television several times and was sure of what I saw, but pulled it up on the internet and watched it several times to be sure I understood. Still I am told it does not exist. False advertising?????

I was told when I signed up for internet service that my first…

I have also been lied to and cheated by this company for the past year and a half, since the end of 2013. I have called them on it every month. They offer to set things right and quote me a price to resolve things and then when I get the next months bill, it's twice what it should be.

Do they really train people to be this inept in accounting or what is really going on? i have asked for an explanation of the so-called 'services' that seems to double the cost and all I get is double talk.

I hate having to call every month to straighten out my bill and have to listen to gobbledygook every time. I realize this is just a complaint website to sound off and nothing will ever come from it, but it helps to vent with others who understand.

If a lawyer ever gets this, I hope CenturyLink has to…

CEO: Glen F. Post III - CFO: R. Stewart Ewing Jr. - COO: Karen A. Puckett. I have contacted the CenturyLink technical line several times over the past 3 weeks. Each time I use the "chat" feature I make contact with a "technician" who does not know how to solve my problem. My internet works.

I am paying for the 1 Gbps download and 25 Mbps Upload capability. 04 Mbps Upload. My Prism appears to work as normal. My problem is I have no telephone service. I am paying for the blanket Phone>Inside>outside>local>Long distance repair capability.

First of all when I contact your technical section online, I am warned that it will cost me $85 to have my inside lines fixed if your repairman finds the problem is inside the house. I don't appreciate this threat.…

I discontinued service they charged me a penalty for stopping service before end of contract. 00. Supposedly I had the service in the year 2012 and they file on my credit report 3/15 date of last bill are you freaking kidding me.

The collection agency says I had a bill cycle of 23 months. Not hardly I disconnected service 8 months after I initiated service and they told me to bundle the service was cheaper with them and dis network. Nope a whole lot more expensive.

I was able to find services a whole lot cheaper. I am da-- pissed they turned me into a collection agency and have gotten by with this. I would be more than happy to be a class action lawsuit against these crooks.

Trying to set up Account online. I live in Texas. When online it states i Must enter my Access Code....I dont have an Access code so I call to get one...Here's what I got....

1. You got to call 800-201-4099 (told wrong number-couldn't assist me) 2. You got to call 800-788-3600 (told wrong number-couldn't assist me) 3. You got to call 866-642-0444 (told wrong number-couldn't assist me) 4. You got to call 800-244-1111 (told wrong number-couldn't assist me) 5. You got to call 877-646-3282 (told wrong number-couldn't assist me)

I hung up! So, what is the GD number I call so I can get an Access Code in order to set my account up online? After over 1-hr 45min of getting jerked around I still cannot set up my account to pay online because NO ONE in your company KNOWS who I contact to get a…

I have tried for several months to talk to someone about my bill constantly going up but my service constantly going down. I pay almost 100 a month for internet that works part of the time. My bill started out at 50 and has gone up.

been with this company for over 10 years and there service just gets worse.. They know that i can't get any other internet where i live that doesn't charge by gigbyte. So they figure they can do what they want to their customers

00 gift card and to date I have not received one. We signed up for the bundle package and was promised this gift card. We started receiving this package in August 2014. I want my gift card!!!!!!!! Please help! Account #7196215 Direct TV Account # 308111879 Centurylink

I responded to an ad you were running in January this year because Comcast (whom I had been with for about 12 years+) just kept going up all the time and they kept making less programs available to me every time. Your representative told me that by bundling with Centurylink (phone/direct TV/internet) I would get many more programs (most of which I find are trash or children's programs - I am on social security) and it would amount to $90+ dollars a month. He told me I would also get $25.00 off my first bill (estimated that to be about $115), and two prepaid visa cards - one for $100.00 and one for $50.00 after six weeks. My first bill from you was $150.00!!!

When I called about this they among other things said that because of the bill timing the next month would be about $70.00 and yes,…

I was on the phone about 3 months ago and the rep encouraged me to quit Cricket and switch over to Verizon but bill would go thru Century link at $25 per month, basic phone. It has been over 3 months and I have to pay Verizon almost $200 on this deal because the rep did not carry thru.

Now Century is telling me there is no record of this transaction. So now Im having to pay Verizon $51 per month versus $25 per month. I am a senior citizen and have a limited income, and cannot afford the Verizon amount but i am stuck now with a contract for two years.

Both companies, Century Link and Verizon switch me back and forth saying the other is responsible and so I am stuck.

Chatted to get a new promotion since the last one was ending. I was told I could only save by signing up for home phone service and then it would only save me $20 off my new full rate. I signed up with another company because I could find a better deal.

Called to cancel my service and he told me he was able to drop my service to cheaper then it was before for a one year term. I told him it was to late. He then offered me more deals.

I told I would like to cancel. He then proceeded to tell me since my one year was not up until the 3rd of April I would not be able to cancel today unless I paid the early termination fee.

I asked him to move the cancellation out to April 3rd, he was unable to his system only lets him move it to then end of the current month. I asked if there was any way…

Since renewing my internet contract 4 months ago, CenturyLink has overcharged me every single month. I just removed auto pay from my account since CenturyLink is doing no less than stealing from me each month. I am now told that it is impossible for them to give me the internet rate I was promised, if I don't re-enable auto pay (which wasn't part of the terms). However, I have had auto pay enable for the past 4 months (longer, actually), and they've demonstrated that they'll still overcharge me with auto pay enabled. You'd think that 4+ months would be plenty of time for a company the size of CenturyLink to fix my bill. Instead, they're not upholding their end of their legal agreement to charge me the rate quoted to me.

To top it off, their customer service (specifically, the Customer…

I had Comcast television and internet for sixteen years. at least that is what the Century Link agent lead me to believe.

First off, they never told me there would be a two-year commitment with Direct Tv. When Direct came out to hook it up, I wasn't home and my son signed for it. wrong! four times the amount originally quoted. They also hooked up my internet incorrectly with not near the speed again that was quoted!

Everything about Century Link is AWFUL! Even when I go online for my billing, that is messed up. I punch in amounts paid in the last year, and they show one payment, etc. Don't do business with this company!

I have been a CenturyLink customer for 35 years as there is no other service available to me in my area. I feel it is criminal how they can "give you a deal" in a bundle package and you end up getting screwed.

The last "bundle" I agreed to included long distance services which I don't use, but it was supposed to "save me money". which is rip-off enough, but the long distance portion of the bill has it's own fees included (State sales, special district sales, federal telecom relay service fee, federal universal service fund, state and local taxes, federal universal services fund, federal telecom relay service). WTH!!

How can they get by with this!!

I was given a set price for a bundle package. Every month the bill was more than quoted price. Every month I had to call and fight them on it. Then when I called this month they said I had to pay the inflated price or they would disconnect me.

I was quoted the original price 3 times, during 3 different phone conversations before I decided to sign up. The last time I called the representatives said I had been misquoted in the beginning and they were not responsible for it. This is outright fraud.

How are they getting away with this???

In the beginning, we went through CenturyLink to get phone, cable and internet. When they signed us up for a bundle package, they then transferred us to Direct TV for the cable portion of the service. CenturyLink will sign you up but don't know the details about the terms and agreements for Direct TV.

In the end of signing up, they requested a credit card for initial sign up fees. We were very clear in stating that this was the only time that we wanted to used this credit card. We explained in many different ways that we did not want the card to be used again.

If there was to be any reason why they should need to use that credit card again, they would have had plenty of opportunity to explain it to us at that time. Instead, we were assured that this would be a one time use only. Direct TV…

I placed an order for service the end of July 2012. After a few phone conversations with different representative i finally got one who could take the order. 00 gift card for the trouble and obtaining the service. I was told that a post card would come in the mail and to fill it out then send it back , it has been close to months and I have yet to receive a postcard. 00 giftcard .

Each time I get the same response the postard is coming. I truly fell as if this is a scam.

CenturyLink promised to send me a giftcard/prepaid debitcard within 4-6 weeks when I sign up for autopay and I did. That was in July. Since then I called them about 3-4 times wondering where the giftcard would be and everytime they told me: it will be mailed out right away.

That was 16 weeks ago. just called today and talked to somebody at CenturyLink and guess what. The card is in the mail and guess what else: it will take about 4- 6 weeks. what can you do? nothing really. just switch companies, I guess. this is ridiculous and not worth my time, really. they seem are either completely unorganized or criminals.

I had been with a cable company for 3 yrs and was scared to change service. Was promised by CenturyLink with a good review that I would get 150.000 gift card & they told me the service I would be getting would be no more than 125.00 a month at the most 150.00.

I had to set up my own router & get my computer set up. Then after 2 months waiting on the $150 CenturyLink gift card I called and they said i had to register and it would be out soon. What no one told me that. I couldn't find it on their website or anywhere!

CenturyLink did not give me a link. I had to Google it in order to find it, and it ended up being www.centurylink.com/getmygiftcard. So I found it put it in then the website says I would be getting it in Feb. Here I claimed for it in Nov and have had service since late…

I fell for the "great offer" of Prism TV, Phone and Internet package all on one bill. That was in October 2012. I was supposed to receive a $100 pre-paid gift card. When I called in February to find out where it was I was told it would take about 8-12 weeks. October to March??

What's wrong with this picture and where is the gift carfd??

I have paid my bill for 3 months and was told that the CenturyLink gift cards were being sent out. I then called the company and they told me that I was not registered (which the original representative never told me ) - he then told me to check online for status.

Only to find out that this company is not honoring their offer. This is very upsetting. I want what I was promised - I want my $250 gift card asap via centurylink.com/getmyreward. Thank you.

I just about fell off my chair when I read two other letters concerning CenturyLink and their Visa Gift Card because I am going through the SAME thing. I needed to get another cable provider and when I decided on DirecTv, they could not provide Internet nor land line phone service. I was given three choices for those two services and I picked CenturyLink because my sister has them.

CenturyLinks rep is the one who told me that I would receive a $100 Visa Gift Card. In reply to my first complaint to CenturyLink, I was told I had not registered...which I know I did because I was given, both by email and verbally on the phone, a delivery date of 8-31-12 BUT I went and registered AGAIN! Now, I have been looking at a delivery date of 10-31-12. It is now 11-6-12. I have just sent another letter…

Centurylink fraud: I had Centurylink telephone and Internet service for over a year. Last August (2011) I canceled telephone service and kept Internet service. The new charge was $39.19 per month with the statement showing a $20.00 credit. I didn't know what the credit was for but in January (2012) I discovered that it was a trap to defraud. In January (2012) I canceled Internet service and was told the I would have to pay $200.00 penalty for canceling Internet service. I was told that when I canceled the previous telephone service, that I had made a one year verbal contract for the Internet service. That was the reason for the $20.00 credit.

I didnot agree to any verbal one year contract. The so called verbal contract is totally fictitious and a scam to defraud the customers that are…

I called Centurylink after frustration with another carrier and was promised a $250 gift card for a 2 year agreement. I tried to claim my gift card and after numerous phone calls from September to Dec I was told told I did not qualify for the gift card and all we can do is offer you an apology for being mislead.

Such a scam especially with service where the TV and internet constantly freezes up. I am totoally dissapointed with the service but mostly for the fact of being mislead and promised something that in the end was just a lure to get customers to sign up for more than what they origionally bargained for.

I will write the CEO and file a many complaints as posssible.

I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes.

Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem.

When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE.

So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus…

Dear Sir/Madam, Several month ago i bundled my centurylink account with Direct TV. It almost didnt happen because the several CSR at Direct TV were so incompetent that I almost cancelled my 15 year old relationship with Centurylink.

However, due to some amazing CSR in Missouri, for Centurylink, every thing got handled properly. At that time thr rep aske me if there was anything else, I said, Direct TV was supposed to give me a $250 visa card- se said that I didnt qualify for that amount , but

I would be receieving one for $100 because of my internet and Direct TV bundle. Since then I have tried to track it on line, without success. I have called Century to confirm it was coming and beem given several different dates.

Today I added another service to my monthly bill(Rescue Me), and asked…

00. I recently added long distance to my home phone. They told me it would only be a minute charge whenever I called a long distance number. 99 to my bill, I called Century Link they said that when you first call a long distance number at the beginning of the month then it's a minute charge thereafter.

I was not told that when I talked to a rep. 00 charge for long distance. 00 if you call long distance or not. I'm so tired of my bill going up every time I turn around. 00 for years not they are trying to gouge me in every way possible.

Also, I get calls from Century Link almost every day wanting to sell me something else. I even had a guy come to my door from Century Link wanting me to add things to what I have. We even have an automatic gate and he just pushed the gate open and came up…

we want our money back MSN and Centurylink

I have been at the Residence Inn, on business, in Durango, CO for a week. Internet stinks! Constantly getting bumped off, front desk is aware of the issue. that is not sufficient to load a page. stay online. Cant complete email without getting bumped off.

I received service in 9-2012 my giftcard was suppose to come in 12-2012, I never received it I called and they said I had to register on line no one told me to go on line to register, so I finally did but I am so angry about my first bill being 280.00, they bill one month in advance I don't want anything from them. I am going to report them to BBB. I promise you, the results will come after that.

After joining Century link high speed internet, I was told I would get information in the mail on how to obtain a $ 50 reward. com/getmyreward and enter the aforementioned campaign code. I was not able to enter the information into any of the web sites listed.

A nice scam from Century link

I had century link internet and phone service until they disconnent my service I was charged for internet 50.00 per month when I was told I would only pay 20.00 per month for new service. I never got a bill every month I only got discontion notices from your office.

I have contacted Century Link in the past about my billing because it is not consistant. I am told by their customer support that the billing cycles change and their is nothing they can do about it. I have been a loyal customer for 1 1/2 years.

Now i have a bill for $70 due on 1/17 and my service was disconnected on 1/24. I contacted Century Link customer serivce to find out what was wrong because I wouldnt think that service would be disrupted for a payment being a week late.

After 2 hours on the phone and century link telling me the problem was in Direct TV and vice versa I get told I have to pay over $200 to get my servcie turned back on. In addition to this I have to pay $29 in fees. This is ridiculous.

When I spoke to the billing manager I explained that there is a lot of confusion…

I signed up for automatic bill pay a good 3 or 4 months ago. It finally went through with my April billing. The site they tell you to go to does not give me the option to request my gift card.

Now I see in the small print that the promotion ended 1/31/13. I applied for the card before then it's not my fault if they took 4months to put it through. There is some thing wrong here!

I signed up with Century Link bundle package in August of 2011. Was promised a $150.00 gift card. After waiting a month, I called was told I wold have to wait 2 billing cycles. I did in November I called again was told I was supposed to have gone on line to register and request the card, I did. After doing so the form stated I wold receive this card by December 1, 2011. Today is Dec. 19th nothing yet. I just had a lovely on line chat with an agent who claims I was never offered this card and that there is no record of me every requesting it. Are they serious how do they just blatantly lie like this.

After doing some research on line, I'm just another of thousands this has happened to. Guess I'm switching to someone, anyone else.!! I am currently a CenturyLink customer, for 5 years. When I…

As I enter the website to register for rewards it is no longer there, but my sales rep not only got me but my nurse next day was on my dime and she sales pitched her a good two hours again while im paying for nurse care and salesgirl proomised me even more for that.

Since that cost me $50 for those 2 hrs. I cannot believe a large company would do this so I am not paying my bill unil they keep there end up.. Ive been without cable n web for the first time in many years and am very upset as small children need tv and older ones need web along with disruption of our lives.

I was promised $150 & $50 & 25 totalling $175 in three diff cards. pass. Im upset. Please rectify in a timely fashion this is from 6/26/12!

00 off my first bill. 00 gift card. I had a live chat with Erica R. com. I am very frustrated and disappointed with this large company known as Century link.

I signed up with century link for there prism tv and internet and I was promised a $100.00 gift card, I have bee on the internet on their web site just like I was told but there is no link to sign up to get the gift card, I have spoken with century links customer service several times and they have no answers on what to do, I just want what was promised to me.

I signed up to a Century Link bundle when I got sick of the Comcast bad service. The sales person Ryan (612-332-8552) was selling me the product, throwing prices and discount packages at me left and right. The phrase that sold me was “you can cancel any time!!!”. I signed up to the 20Mb/S interned and Direct TV bundle. Comes to find out that I was locked in to a 2 year Direct TV contract without a mention.

My internet bandwidth never went higher than 13Mb/S, they made several billing errors and by the time we clarified the TV and internet was shut down. They activated the internet the day I paid the bill but the satellite reception was off for more than a week. Comes to find out that upon receiving the bill, Century Link should send a confirmation number to Direct TV for the receiver…

This company is so unorganized, and the representatives have no clue what they are doing. centurylink/getmygiftcard. centurylink/getmycard and that website does not exist. It was all a lie. This is by far the worst company and I suggest you tell everyone that you know never to use them.

On another note Direct TV should be ashamed to even have their good name linked with CenturyLink.

I have been waiting since July for my gift card. It was one of the reasons we signed with Century Link. After numerous phone calls I received an email that said it would be here approx. 1/14/2013. AS OF TODAY 1/21/2013, it has still not arrived. Gen.

here in FL and the BBB. Buyer beware, if it sounds too good to be true, it probably is, especially where Century Link is concerned!!!

I have had the worst customer service ever with century link from loosing my install work order, deposit on account and being promised hundreds of dollars in credits that were never issued. Every time I call I am on the phone for t least 30 minutes and transferred three or four times.

They promised me a gift card to be sent in sept and still don't have it it s february! They are the worst!!

00 ! That's what this is all about. They really do not think everyone who is going through all this trouble to switch to Direct TV and sign on with all new account numbers not to take advantage of their " Great Offer " now that I have done this at my home, and

at my rental property I have to pay for the return of all the Dish on Demand sattelite boxes, send them UPS.... 00 each , Pay installation fees, clean up after guys and ladders, inside and out... Two days later...

00 visa preloaded cards to come my way... NOT !!!! This is entirely a BIG SCAM>

they tell you will receive a gift card but then its based on credit that they dont tell you about then as they are promoting this deal century link should back up what they say with something to their customers.......its all a gimmick to get you to sign on and this company is all about their best interest. century link puts no value in their customers

I was promise a gift card if I bundled for 12 weeks and now september has come and gone. and no gift card and every time I talk to someone they give me a different story about my gift card.Why are they able to get away with such a scheme like this,no other company would able to, cant they be made to honor their contract,we would have to pay our bill if we tried that.

I signed up for the 5 year bundle and was promised a free $150 giftcard from American Express. There is no where to sign up for it via the century link website. I speant over $600 and I want my $150 gift card I was promised.

Upgraded to Prism and bundled my TV, internet and phone on 09-29-12. Was promised a $250.00 rewards card via American Express, which would arrive in 8-12 weeks. Neither rep nor installer told me I had to register for it, but thankfully, found it in the fine print in the contract. Did so, and discovered it had already been done for me. Thought this odd, so I contacted them to verify that all was well. Was advised that it was, and card would arrive in 8-12 weeks.

Went on website to verify status, originally appeared to be fine. Waited 8 1/2 weeks, then checked again, expecting an update or perhaps a ship date. Instead, discovered that order had been CANCELLED a month earlier, the end of October!! GRR!!! Called to inquire as to why my gift card order had been cancelled, and no one could tell…

Live approximately 20 miles from mid sized modern city, Gig Harbor in an area called the Key Peninsula. Centurylink is the only provider. 5 mbs, they However continue to charge residents ( approx 20,000) for the 10 mbs promised and because they are not governed by Utility commision can get away with it.

They have refused to adjust bill. It takes 2 days to download a movie, I cannot work from home. I am keeping daily logs through Ookla which saves a report for you.

5 reasons I hate CenturyLink

1) asked to use my existing phone number for their phone and internet pkg, and they said yes. Upon installation I saw brand new phone number on top of too slow internet service. 2) called Fri night to say I rescind my order. They said wait until Monday to cancel. 3) called Saturday to ask where to drop off modem. They said take to Lloyd Center Mall. Took it there, and they refused to accept it. Said call on Monday. 4) On Monday called customer service to cancel service. They said to put on return address label and drop off modem at local post office. I said the label says UPS, and said it 2 more times. Each time they said take it to post office. 5) took to post office who refused to accept it. Had to find UPS store to mail it.

This is the worst customer…

Century link has not only terrible service but when calling them to go over any concerns they talk to costumers as if it is a burden to them to be on the phone at this very moment. When signing up we been given complete different rates ($20 difference in bill) and now 3 months in to it we are being told such rate does not exist. This company is almost criminal be careful!

My Family and I have been customers of CenturyLink for about five years now. We have used the internet and the home phone bundle, but then we decided that we did not need a house phone anymore. The internet service is the only service we use now. Customer service has been exceptional to us. The Internet speed has always been affordable, and almost no problems have occurred until now.

My mother pays $56 every month for regular speed internet which is fair, but what is not fair is not having the internet work. It was a Monday afternoon, around 5 pm on January 5, 2015 when I planned on watching a movie to celebrate the death of my winter break to find my laptop denying me internet access. I reloaded the page, thinking there was problem with my laptop. I soon found that out to be false when I…