CenturyLink

Our phone (phone number run by CenturyLink) has not worked properly since October of 2015. The box that is down by the street got run over by something and the wires were out of the box laying in on the grass exposed to the Minnesota elements (rain, snow, ice). We called they sent out a service person who put the wires in an orange plastic bag. This helped for a bit but the phone again did not work it rings and than there is a busy signal. So we called back in December or 2015 they sent out service and the problem seemed to be resolved. In the spring they finally installed the green box to cover the wires.

Sometime in April of 2016 our phone again was not working rings than a busy signal. We did not discover this until May of 2016 the customer service person said this is probably a…

We have struggled with CenturyLink’s service for almost a year and have spent HOURS on the phone troubleshooting. 8Mbps on a good day. Most of the time we are running on around 20Mbps. I am done wasting my time and called to cancel and was told I was on a 2-year contract, which I didn’t agree to.

They are trying to charge me $200 to cancel but will NOT provide proof of this contract that I supposedly agreed to. All they say is “well it’s on your bill”. Last time I check notification on a bill is NOT a legally binding contract.

You were supposed to fix my billing complaints. You SAID you would have an explanation for the discrepancy between the TERMS of service and BILLING I signed up with and the BILLING your actually assessed. Is it asking too much for the Provider to adhere to the terms of their business solicitation from their own web page. They cited basic internet service for $X a month with direct pay. I signed up for direct pay, hooked up the modem and started receiving e-bills fr over three times what the agreement specified. Attempting to solve this issue yet fearing loss of connection.

I sent the fee they demanded(3X what my monthly bill which was agreed upon) and wrote a letter to the CEO in Louisiana. His associate got me hooked up for direct pay(she SAID) and now I am getting the same 3X bill again…

for service I did not want. v. not bells and whistles they added without contacting me first. Terrible and would never refer to anyone. I work hard for my money and they should at least admit their errors and refund immediately.

I keep getting post cards stating have I changed my e-mail address lately. I have had the same address for at least 2 yrs. I did check with customer service here in Port Charlotte and they had a number 12 after my nanaba which I did not add.

So I had them take it off. Plus I keep getting on my computer Centurylink is not responding. This comes up almost all the time.

I ordered their service with the promise from CenturyLink that when I moved to an area without their service (discussed location with CenturyLink customer service rep where they confirmed they did not provide service), the $200 cancellation fee would be waived. This clearly was them deceiving me because now they are telling me that is untrue and I will have to pay the fee. I will NEVER use this company again for anything.

On July 22, 2015 a truck struck a low hanging Century Link line located at North 43rd & North Alki Streets in Tacoma, WA. The impact on the Century Link cable damaged the Tacoma Power utility pole it was hung on requiring replacement of the pole.

5 feet above the travel surface. The measured height of the truck was three feet below that requirement, meaning the Century Link line was out of compliance. 59 for replacement of the pole, which the Utility is seeking to recover from Century Link.

My service started on Jan, 8th. I kept waiting to get a bill. The people who live in the same apt. building said they were slow in sending out bills. So I waited until March and started chating with customer service people. they all told me the same thing the bill was in the mail. I never got a bill. On Sat. 26th of March I chatted with a man and he told me I was set up to pay on line. Now that was news to me. He told me how to look at my bill on line. He was right I had 3 bills on line.

And they were wrong. I was being charged $44.95 a month. When I signed up I was told It was $39.95 a month plus they would give me a discount. Well that never happened. Today I was chatting with a person to get this taken care of and I was cut off because they can only spend 5 minutes with each customer.…

I called CenturyLink phone support to ask a question and they informed me that they have not received payment in 3 months. I had records of payment being made and asked why I was not notified of this and I had to call in to find out that they were having an issue with my acct.

The rep (who I could not understand because they did not speak English) told me they do not contact customers regarding this. I am in customer service as well and I would NEVER have let an account go that long without some kind of contact-very poor customer service.

After they found my payments and I had to do THEIR work by sending confirmation of payment history I am now getting a bill after I terminated my service with them.

I just spent half an hour plus, trying to pay my internet bill that was due today. I've paid it online for more than a year now, but it's gotten increasingly harder to do. First, Century Link will no longer honor my American Express credit card. Then - I find today that a fee of $3.50 is being charged to honor any other credit card. The only other online option is to give Century Link direct access to my bank account. That's something I prefer NOT to do for ANY company. I then attempted to pay the bill via telephone, using the automated system.

As a side note, It informed me that having a real person process my payment was only possible during weekday business hours and that would also cost $3.50. In my google searches, I had previously seen that listed as a "convenience fee" when paying…

I have been with Century Link for year's, I have transferred their service at least twice abiding to their contract terms. For the last 2 months all of sudden if my bill goes past due for more than 10 (ten) days they have shut my service off and I have had to contact customer service to have my service reinstated with a late charge and a re-connection fee. This last go round when I talked to a customer service rep who are typically rude, I finally asked how to cancel my service and was told quite frankly that "You are under contract and if you break that contract that there will be a penalty charge" at which time I was told "Pay your bill and get your service turned back on".

Today is 3/11/16 (I paid my bill on my pay day like every month) and my "Past Due Bill" of $96.?? is due on…

The customer service was so horrible when I first reached out to receive Internet service that I cancelled the service. The technician showed up anyway. I work from home using CenturyLink as my Internet connection but the signal was not strong enough for what I was trying to do. My father had CenturyLink in his study and I was using it for my room as well. I wanted to get my own line...hoping that would help and the technician said that I should switch to Time Warner Cable because the signal out here with Century Link was not good and installing a link to my room would not help. He could not believe that I lived in this neighborhood and kept asking me if I was sure that this was really my home. (Which was intended as an insult because I am a person of color.)

I never let him inside my…

I talked to Tia (Supervisor at Centurylink who refused to give me her last name) on Thursday February 18 2016 about the fact that I was charged for a modem given to me for free during the subscription of this account due to frustration of an earlier account that was not setup on time as you will see in the chat below or attached between me and the person who helped me setup this new account.

As I was talking to Tia, she was bent on the fact that Centurylink does not give modems for free and refused to give me the opportunity to send her the chat notes I had with the person who got me set up as you will see in the notes. Rather she expressed excitement cancelling my subscription when I asked her to.

Just to note, she was very excited informing me of the extra charges I will have to pay as…

5-day service outage beginning on or about 12/24/2015. I had to contact the CenturyLink CEO to get repaired. Ultimately repaired, but I asked for a credit for the lost service during the period. Was promised the credit would be done, and initially it was. However, on the subsequent bill, the credit was treated as an "underpayment" and charged as such. Contacted the rep who originally stated credit was applied at least three times at the email address she used to contact me. NO RESPONSE in the past 4 weeks. This is not the first time such annoying problems have occurred with my service and account. The year before, we were without service, both phone and internet, for about 5-6 months.

Dealing with CenturyLink is a near impossible challenge and has caused us intolerable problems and…

94 a month, plus tax. I have NEVER paid less than $120 and when I called I was told that Directv was the problem. When calling Directv, they told me that since I signed up through CenturyLink, it was their issue.

Oh my God, what a scam.

I have had CenturyLink as my internet provider for nearly 4 years and have never had uninterrupted service. It cuts in and out throughout each and every day. I have called numerous times and written numerous emails and, to this day, CenturyLink has been unable to provide service. I had CenturyLink for my home phone line, but had to go with another provider because it never worked. We could make outgoing calls, but could not receive calls.

My mother had CenturyLink internet and phone at her home across town for 10+ years and had the same problems. I have been using the internet in my home since dial-up in the 80s and never had a provider, until CenturyLink, who could not give me uninterrupted service. I'm not sure CenturyLink should be called and "internet provider" since they don't…

We signed up for centurylink bundled service last July. 00 gift card offered for doing so. In October I received an email that the reward was on its way. Today is January 29,2016. 00 gift card. When can I expect it?

I called on yesterday and the girl (did not get a name unlike me) was rude and after being rude she hung up on me. Today I chatted online and Terlean B was a great agent who followed what I needed.

However Terlean was unable to resolve all of my issue so she gave me a number ot loyality dept who she said would be able to help. Called waited on hold for 10 min someone picks up the phone and says nothing, so I kept saying hello eventually he says may I help you.

What happend to thanks for calling this is etc etc? His name was Darrius beyond rude young man. I told him I would prefer to speak to someone withou a attitue and back on hold I go for another 10 min.

I have never been treated so bad as to when I call into Century lInk. This started day one I ask myself why am I stil here? I have…

As of sometime after 6 p.m. (CST) on Thursday, January 21, 2016, we have no service on our land line. To add insult to injury, we do not have cell service at our home (due to our location). My husband and I have family members with severe health issues. If something were to happen to them, they have no way to contact us and vice versa. I had to drive to a location in the middle of our small town to get enough of a cell signal just to report the problem with our "home phone service".

It was pouring rain, it was lightning, and extremely cold. CenturyLink is unreliable (and incompetent) at best. When I did talk to someone I was told that it would Monday, January 25, 2016, by 6 p.m. before a technician would be available to evaluate the problem. I was also told that there would be a service…

I received a bill that I did not make! Then it went to CenturyLink collections. I have proof that I NEVER lived in Spokane Wa. I'M a victim of identity theft. I have a police report that states this. When I called the collection company they said I was lying and I have to pay this bill. I also tried calling century link and to report the mistake and I was a victim of identity theft, the customer service person didn't believe me either.

So this person is using my maiden name. I've been married for 10 years. My identity was stolen approx. 2001 and I lived with my mom at the time. My mom said that every person should be photo graphed when they sign up and their pic shows up with there account so someone can prove who they are. Also setup a security code word for extra security.

I have a CenturyLink complaint – each day, I receive approximately 15 calls from the following number: 201-402-2298; they do not leave a message and when I answer the phone, it’s an automated recording thanking me for going to their website; I never hear the first part of the message, only the ending; Weekend calls also happen but it’s no 15 calls, more like 6 calls.

On my phone, I do not accept solicitors so they need to press one to continue. I have made several attempts to call this number – choosing option 1 to have English; and then I get a repetitive message telling me that my call is being forwarded to a CenturyLink agent. This never happens.

Could you please let me how I get them to stop calling me? It is quite annoying.

When Century Link tried to bill my card doing an ACH withdrawl using my account and routing number, they submitted the charge to my bank using my email address instead of my name. My bank refused the charge citing the wrong name.

It took me being passed around to three people when I called Century Link to get help. I was not going to pay the extra $25 fee because of their mistake. Today I tried to redeem my reward of a $100 visa card.

I tried several times entering my "campaign code" as well as my Century Link account number. I kept being run around in circles with this and I am unable to redeem the reward. I feel like this is fake just to get people to sign for service through Century Link.

Called CenturyLink billing department to complain and then to cancel service because bill keep going up. Their retention dept said I wasn't getting all the discounts I should be and my bill would be lowered to $135 a month well just received my bill and it went up to $277.

This company trains it's people to lie to customers stay away from them at all costs. Horrible practices by the corporate office.

I canceled my order for CenturyLink's product but they hijacked my phone any way. Then I had to pay to get my line back to Comcast. Then CenturyLink billing department sent me a bill and I told you that I did not want the service so they sent me a bill for it.

Then they put a hit on my credit which I disputed but no one has called me from customer service or the CenturyLink corporate offices. I'm about to engage a lawyer to sue for damages.

Like a lot of people here, my experience has been awful. Actually, the customer service people have been ok, it's the techs that don't show up. Seriously, I make an appointment for a tech to come out, take a day off from work, and they don't show up. Nothing.

Four days later, they decide to show up. Problem is, they still can't fix their crap internet. Never thought I would miss Charter, but at least it worked. Centurylink customer service department is just awful. Sadly, I've heard satellite is even worse.

I called CenturyLink customer service line and was left on hold for 35 min. This service is the worst I have ever had with any of our service over all. I called because our bill arrived and it AGAIN was up in our cost. I have basic service internet and phone with CenturyLink what a joke it is now 196.61. The month before I call because it was also up in cost to 181.19. I was told my discounts were gone and they would give me a large$10.00 . sept. my bill was $170.55 . I have had my problems with internet nothing was done, TV was out for a night again nothing. I have recommended, many of people to CenturyLink and they to have issues. I will discontinue all three of our services if No Response is addressed.

I am sure you would agree that 35 minutes is inexcusable. After all that time being…

A salesman representing Century Link and direct TV said I could get both items for less than Comcast and I would have a 3 day cooling off period by mailing a letter enclosed with my paper work declining the offer. I declined the offer on the weekend and Century Link had already hijacked my phone from Comcast.

The century link phone would have been great for a hermit cause no buddy could call in on my phone. I even enlisted a Consumer Complaint Investigator from the State of Washington Utilities and Transportation Commission. I received Her letter back today saying your cancellation request was received after the order for service was completed July 31,2015.

The date of post mark ended service before July 31,2015. This multibillion dollar Corporation took advantage of me and refused to…

I suppose to get a $100 prepaid visa card they told me it takes 4 to 8 weeks to get it which I know that is a lie and bull and they are commenting fraud and a scam so I don't trust this company. I want to see my prepaid card in my mailbox first before I pay them one cent.

I got my CenturyLink cable service via internet. I did not see the contract (with the year and a half requirement to stay with them or pay $20/month if leave. I have telephone service and internet via CenturyLink and kept hearing how much I would save if I added the TV dish service. 00 savings.

I got the Choice channel package, which was the only thing I was offered. A few months later, I realized that the Select was cheaper and changed to that. The person who did the change did not tell me that (for some reason) going to a cheaper package would result in a higher bill as opposed to lower.

I have many more channels than I need and this service is way too expensive.

A few weeks ago I called centurylink because I was only getting download speeds of about 650Kbs. 5 Mbs. They told me that there was nothing they could do and that it was normal. No... that's thievery. Recently my download speed has gone down more. Even more now.

I'm only getting about 150 Kbs now. I will be dropping centurylink the first chance i get.

Hello. I called to have questions answered before I signed up for anything. The man I talked to was unable to answer questions to my satisfaction and at the end of the call, I received the impression he was no longer interested in signing me up.

That turned out to be wrong when I opened my door and found the tech standing there. I told him I was not interested. He understood and left. Now I`ve received a bill from Century Link, even though I don`t have the service.

The bill says I have an account number. What happened?

So I signed up with CenturyLink just to try it out... quickly switched to comcast as they had better speeds in my area. I go to cancel CenturyLink, and they tell me it will be a 200$ fee since I am on a contract. Here's the thing.

I EXPLICITLY said I did not want a contract when I signed up. I said it multiple times, and got verbal confirmation multiple times that I would be billed month to month. But apparently, because it said somewhere in the bill that I was on a yearly contract, I was passively agreeing to that contract. Is this legal?

How can they tell you one thing on the phone, put another thing in on the computer, and stick you with the burden of proof? No matter how good the deal sounds on the phone, don't believe it. They will stick you with whatever the hell they feel like.

Was sold a bundle deal for DSL with DirecTV and promised combined price under $100 per month. They've been charging me $70 per month for DirecTV and $70 for DSL, separately. I called to get clarification and was transferred 7 times within CenturyLInk (disconnected once) only to be told that I should have noticed this before my 30 days were up. During this time DirecTV was also included in the transferring and I have to say that they were kind enough to only have 1 person need to assist me in getting their part of the plan priced correctly. She was on the call with me for the last 3 transfers. Their people were helpless, rude, or both and it was extremely off-putting.

Here's the details: CentruyLink promotes a bundle for less than $100 per month to have DirecTV and CenturyLink DSL. This is…

Worst company ever! I switched from Dish to Centurylink prism. We had a salesperson in our neighborhood that sold us on Centurylink. Big mistake! We were quoted $172/month for phone, internet and cable. We get the bill and they've raised it to $189/month.

We were told, sorry, nothing can be done. We were told that our first bill would be "a little more than normal" as we would be billed for a pro-rated month and a full month. They sent us 2 smaller invoices and then we got hit with a bill for $572!

Once again, we were told nothing can be done. We were informed this is normal for their billing. What a crock! Such a crooked company. I encourage everyone who has had problems with Centurylink to file a complaint with the BBB.

Let's shut these crooks down!.

For the last year+ I have had nothing but problems from party lines to noise on the line so bad could not hear who I called and now my DSL for the last 6 months is terrible to say the least. To this day still having problems !! I still have to pay my bill I have hours and hours on the phone with them, if I could they would get -1 star

On 6-26-2015 I spoke with a Centurylink sales rep. and agreed to a bundle pkg. that I was told would come with a free phone, Direct tv 150 pkg. and internet service in my home. 00 visa gift cards. with in three days I got a phone from verizon which is a cheap little piece of plastic junk. 85.

That is what my free phone cost and I was not even made aware that I would be billed by verizon for phone service, I was made to beleive the whole deal was in the bundle.…

I saw this on the link, was also instructed to visit centurylink.com/getmyreward, to put in a campaign code, than submit. For the life of me I have not been able to find this link, please help, could also use the Visa Prepaid card.

I recently switched from Dish to DirectTV because Direct offered internet; I later discovered that the internet is via Century Link. Century Link ( CL) came on Wednesday afternoon, May 20th, to install their portion. Today, Friday, May 22, I went into my backyard and discovered an orange cable from the CL box down my backyard, across the gravel drive to the garage, and draped over a 6 foot fence; thence down an alley about 15 yards, ACROSS the alley which is regularly traversed by large dump trucks, and into the back yard of a private residence. It APPEARS to go into a telephone work station pole. When I called CL to express my concerns, I was on hold for over 35 minutes or alternatively transferred, then given another number to call!

When I called THAT number I was AGAIN on hold for…

November 2014, I was going to cancel my home phone. I called Century Link and stopped it after changing my mind. I asked if this was going to cause a problem with getting my same number. I was told no. It would take a couple of days and be back to regular.

When I called my daughter to tell her I re-instated my phone she said the number was different on her caller ID. I called Century Link back and after they told me they had it fixed. In the next month or two I received a bill for over $700. I called the company back. At this point, I have been on hold for over ten hours working on this.

They had been billing me the wrong amounts on the internet because when they missed up the account forgot to put the bundle back. They told me the adjustment was to high to refund. They told me it was…

They only delivered 1/4 the service you pay for unbearable low upload speeds on a 40mps plan and CS will do nothing to help you. I thought this was a class action lawsuit, not just a complaint form because that is what's needed.

They are ripping of me and several others in the Youngtown/Sun City Area Because they think us older folks will not catch on. They gave me the run around for half a year now.

First they said it was the modem that I bought from them for way too much so got another one. Nothing changed then. They claimed it was my Ethernet Card got a new one still no fix, then they claim its my cable so got a new cable with large bandwidth still not fixed they 100% refuse to send any one out to check the lines and

they want to charge me $120 for a tech to come out to my house

I'm emailing on behalf of my mother. The residential phone service that you provide is very unreliable. It seems to stop working every weekend. There has been a service order on her phone at least 3-4 times over the last month and this is UNSATISFACTORY.

She relies on that phone for her safety and well-being. She is unable to contact 911 Emergency if necessary. Also, when I try to call on her behalf and report the outage, Customer Service refuses to talk to me. Well, how do you think she can report the outage if her phone is not working?? This is very dangerous and CenturyLink is negligent of their handling of this. Please treat this as a formal complaint and forward this to the President of the company.

Eight years of CenturyLink and it's been nothing but problems! This latest problem has been ongoing five months. Over 70 calls to customer no-service and they still refuse to fix the problems. In 2013 I had four technicians come out to troubleshoot the line and finally had to find the burned NID connection myself when the phantom ringing started in the middle of the night; then

it took over 40 minutes to explain to the call taker that they needed to replace the NID, all because she kept insisting that I was not allowed to open the NID. In my thirty years working in industry, I have never seen a company so consistently incompetent as CenturyLink!

I pay almost $80 per month for 7mbps yet best speeds I get are .5 on average. I've had enough.

I have never delt with such a unprofessional & unorganized company. I began services in Jan. 2015 and that was the worst mistake as I have had the same 2+ hour conversation with these people monthly. They continue to shut my internet off due to "no payment" when they owe for an outrageous overpayment! I've been hung up on for asking for the persons badge number, location & name (which I was advised to do from Direct Tv) I've been placed on hold for over 20 minutes while they are "trying to fix my account" at the end of every phone call, I feel relieved, they tell me they are wrong, this is their mistake, assure me this will be corrected and apologize up & down.

Considering "supervisors" don't ever seem available to talk, I have been guaranteed twice now they will contact me the following…

When I changed cellphone services I kept the number. The number prefix shows out of the local area and suddenly I started being charged long distance when I call my cell phone from my residence. The cellphone company is in the same city that I live in and the calls (ones charged) were local. "

I spent 45 min. last night in your chat room trying to resolve this issue. You obviously have some dumb people working there. No one could even get back to me to answer my problem. I received a postcard in the mail to compete a promotion for my prepaid visa card. I was instructed to visit centurylink.com/getmy reward to enter a campaign code to complete the transaction online. Well.....,that is NOT a website and my server said it was unsafe!!

Is this another bogus promotion from you?? What the heck? I would expect to find a link on your website for reward center and there is nothing! I logged on to my century link account and couldn't find a thing about this prepaid visa reward. What is up with this? You need to make it a little easier to redeem this. Please advise how I can complete this…

My wife & I have had a lot of problems with the service at CenturyLink. Our billing keeps going up every time we get our next bill!! Can we cancel our service because of poor service?? If not, we want to let you know we won't renew our contract when our year's contract is up!!

We are going back to Comcast. They didn't keep raisiing our monthly bill EVERY time we got our next bill & the service was not having lines in the screen or frozen screens. We had a tech come our and nothing the tech did helped solve the problem..

We will not pay a high billing price to watch television. One high note: the internet speed is really good, but that is the only thing we can say that is a plus!!

First it was not having internet service hooked up, then it was at a speed lower than I was paying for, now you turned my e-mail off. In total I have spent something more than 3 hours trying to get everything resolved.

Today alone I have been transferred 3 times to people who say "sorry, that is not my account. " - 40 minutes latter I hung-up! I have been a customer for over 12 years, been a stock holder and now I am one pissed off customer!

Why can't Centurylink transfer accounts between systems and why can't your service reps do their jobs? I will not sit on hold anymore for you guys to get it right, please call me with someone who can help.

I have no complaint with the internet service I signed up for or the installation. However, customer is the WORST!!!!! I called a few days after getting the internet service in regard to a commercial that CenturyTel is broadcasting that offers broadband plus direct TV for $45 per month. I have spoken to no less than 9 different representatives asking about this package. I have been told, that I am mistaken, I misunderstood, I didn't see what I thought, that does not exist and a few other frustrating comments. I watched the ad on television several times and was sure of what I saw, but pulled it up on the internet and watched it several times to be sure I understood. Still I am told it does not exist. False advertising?????

I was told when I signed up for internet service that my first…

I have also been lied to and cheated by this company for the past year and a half, since the end of 2013. I have called them on it every month. They offer to set things right and quote me a price to resolve things and then when I get the next months bill, it's twice what it should be.

Do they really train people to be this inept in accounting or what is really going on? i have asked for an explanation of the so-called 'services' that seems to double the cost and all I get is double talk.

I hate having to call every month to straighten out my bill and have to listen to gobbledygook every time. I realize this is just a complaint website to sound off and nothing will ever come from it, but it helps to vent with others who understand.

If a lawyer ever gets this, I hope CenturyLink has to…