CenturyLink

I pay monthly for 10Mbps but seem to get less than 6Mbps daily if I'm lucky. If you look at my account, you will see that I complain weekly and monthly about the poor service. I am told every time that there is an outage in my area. My QUESTION is...

why can't this be fixed? this outage has been going on for over the past three months and I'm getting very tired of paying for less that I deserve.

I have had problems for over a month and cannot get help. I am hearing impaired so I cannot call. This is the letter I wrote after Century Link told me to send as much information as possible.

Comment: RE: Ticket# NTM000019465254. For the last 2 months, my WIFI has been very slow. Then in the Beginning of Sept, I started having problems getting onto sights such as my bank, Dr, and mail order prescriptions and even Century link to check my bill but I had paid $188.70 when I had used friends computer to get into my bank and check my bills.I noticed Century Link did not get paid so I paid it thru my bill pay. I depend on my computer as I am hearing impaired and cannot hear on the phone. I rec'd an email saying to contact Century link cuz I owed over $300. I tried numerous times to get on…

Customer service through out is a joke!!! Internet speed available in not what we get due to overselling on your part. Why should we pay for less than what we get?? This is fraud. An upgrade and billing adjustment needs to be made.

Can anyone do their part to remedy this? On the positive side I spent a long time on the phone with a CS agent by the name of Amanda. She is the best part of your company. She was fantastic!

I almost forgot about the disconnections I experienced on " Chat" as well as the agent that signed me up for price for life that included things I never would need. Sincerely. Nick Travaglio715-234-7608

I used to be a nice guy but you have turned me into a angry pissed off customer. 00 for late payment. Their was 20 times that much in the bank and I even called the bank and they confirmed they did not return any checks.

I had cancelled the auto pay months earlier just for this reason. I have paid for 1-1/2 meg and have never gotten that and you say you don't guarantee what you charge for. I ask you what if you went into a gas station and paid for 5 gallons of gas but only received 2 and they tell you that you have to pay for the full five gallon.

It is the same thing except the government doesn't check to see the theft. It takes 20 minutes to get a real person on the phone and then you usually can't understand them because they are in India or Mexico and when you ask for a supervisor…

I can not understand why I receiving a bill, when I no longer have service that are provided by your company. I guess we are going to have to take this to court. I have tried to resolve this issue on several occasions and to no avail.

I have not been mailed out a tag to put on my box to return to y'all and I have service with spectrum as of 8/22/17. I have fulfilled my obligation to CenturyLink and I'm continually being harassed by your company.

I last spoke with a Patrick,which is a supervisor that ,I requested. I have been having issue with this company and thought that It was taken care of, but as I can see you want to continue to bill me and my service should have been disconnected on 8/20/17.

At no time have a request to have this poor service any longer. My sister has had issues…

We get repeated hangups and debt harassment recordings on this service line annoying,252 438 2924 contacted no Roy cooper attorney gene

I have now been on hold for 45 minutes after going through the automated system trying to cancel my service. This is the second day in a row I have attempted to do this. (I had to hang up after 30 minutes yesterday)I have been a prompt paying customer for over 17 years.

If I want to add a service my wait is less than 4 minutes. I own 2 businesses and 3 homes and Century Link is by far the worst company to deal with. I have told everyone I know to transfer their service.

I just sold one of my businesses which is why I am canceling my acct. The new owner appropriately is going to another provider.

I cancelled CenturyLink 1 year ago and did not have any equipment to be returned because I did not rent any equipment from CenturyLink but in fact I bought it. A few months after I had cancelled I received a bill from CenturyLink in the amount of $98 and some cents for unreturned equipment.

I called customer service and the young ladies over my account and she confirmed that I owe nothing because I never rented equipment but paid for it in full when I purchased it. She assured me that she will note my account and remove the charge and that I would have nothing to worry about.

Yesterday I received a letter from a collection agency for unreturned equipment and the amount was $98 and a few cents. They're trying to charge me for something that I bought and paid in full. CenturyLink is a pack…

Quite a few years ago I had a dispute regarding billing on my phone service. That company was bought by Quest than bought by Centurylink. Now I can't upgrade or add services because they say I owe $98. It's not the amount but the principle of it.

They held a payment check received on Fri. over to Mon. making it late even though I proved it was received on time.

A Centurylink representative comes to my house sometimes up to six times a day a couple days a month. Even though there is a very nice (No Soliciting) sign next to our front door they complete ignore it and don't stop talking.

Centurylink is the only company to ever be so obnoxious and irritating to the point now there is absolutely never use them. I don't care if the service is free. Centurylink has horrible practices. And I know almost all if not every neighbor of mine thinks the same way I do about there business practices.

Don't come around my house anymore Centurylink.

We set up new service they were suppose to be out here wed BC to hook up our phone and Internet but they did not show we called they said they would be here to day but no they did not show up its been a month but they sent me a bill for services I have not got yet.

5 hours just trying to get a basic home phone service. Kept getting hung up. The last call the lady too told me that the number (account) they gave me she couldn't find. Which the last 6people I had some too could.

Well she put me on "hold" to speak to a supervisor. After 30mins. She tells me they are now closed and I'm going to have to call back tomorrow. And try to figure it out!

The agent assured me that Century link does not creep your bill up a dollar or two at a time. He assured me that my bill for internet and phone would be around 80 to 85 dollars tops (and this included all taxes and surcharges). My first bill was 101 my second 103 my third 106 and this month 107. I tried calling customer service and when I finally got ahold of a customer service agent he stated that he sees my bill is creeping up but that looks normal and when I asked him why it was going up every month he said I don't know they just do that.

He then stated he was transferring me to someone who could answer the question and I sat on hold for more that half an hour and no one picked up. What a joke! When was it okay to rip off the consumer? When did it become acceptable to have terrible…

My daughter called to set up CenturyLink Excel service and was routed to someone who sold her a CenturyLink bundle that we do not want and my daughter can't afford. After four separate calls, I was told they can't cancel service in first 24 hours! Makes no sense.

They have no problem selling unneeded services to a naive person and then can't cancel the order? I was given different numbers to call by each person I talked to. I asked to speak to a supervisor and was told the supervisor would tell me the same thing.

They use a hard sell approach and then make it impossible to cancel.

I have been sent to collection agency Central Credit Service LLC for an outstanding invoice. I knew this wasn't right since the sent me a check for $440.90 and I had returned their modem. Interestingly enough the girl behind the counter told me to hang on to the receipt and tracking number because they are notorious for billing you for not returning the modem. What she didn't say or know was that they also do not try to contact you before they send it to collection.

I've spent 4 hours being bounced around and "Taken care of. " But not one person apologized for my inconvenience. When I started to ask questions about things like, had they tried to contact me, or what their procedure was to send some one to collection I was informed we have taken you out of collections and there is nothing…

Had 2 CenturyLink sales people knock on my door (end of June 2016) promoting prism tv, said i was with direct tv and i was happy, showed me i could save 60 dollars a month, i informed them that i would be moving in a couple of months (Sept. 15, 2016) they said it would be a free install here and there, said alright, if it's free and i'm saving money. Called Sept 6, 2016 to coordinate move, was told i couldn't take prism with me, the fiber optic lines haven't been laid on the street i was moving to previous address on 79th.

I moved around the corner on 80th. Upset because I broke my contract with direct t v to go to prism, but alright. Next thing please don't disconnect my services until Sept 15th (day of move) they shut everything off on Sept 14th at midnight, on the phone with customer…

I called to have my internet service changed to a lower service due to slow speeds I was getting and paying for but not getting. But Christina said that this shouldn't be happening, so not to change she's send out a tech at no charge with a new modem and increase our speed and it would be lower cost. Well he came swapped out our modem, kept our old one which we paid for! Then comes the bill which included a service call and a fee for the modem. Really you took ours that we paid for ourselves, no credit on the bill. Called transferred numerous times till finally Stephanie helped me an hour and half later.

Reversed the charges and I asked for some type of credit for the entire call time. You will love this response well I got you the credit didn't I? Credit that wasn't suppose to be charged…

I called CenturyLink HQ and requested phone service explained that I had previously had service but the line ran no where. I had built a new home and needed service. They came out and turned on the service but did not route me a line into the house. I called and explained three more times . Finally some one came out he was very nice and said he understood and would help. I waited two more weeks and called and was told I had canceled the service. I had not cancelled it.

Finally service started the line was bad I called and they said if they come into your home it will cost you but their is no reason to have a phone that is not working half the time 5 days of the two weeks I had the phone it was not working. They man came out and found the trouble was u the road. He was Nice and helpful.…

About one month ago I attempted to get internet service with Century Link. Upon processing my bill I was asked to pay a $50 deposit. I received an email advising me I cannot receive service in my area and a refund was processed for the $50 deposit.

The next day I received the equipment, which confused me so I called Century Link only to be told the equipment had to be sent back and my refund was never processed fully. The representative advised me the refund would reach me in 2 weeks.

It has been almost a month and no refund. Every time I call I'm transferred from one representative to another with no results. All I can say is that $50 must be alot money for all that trouble. Really bad customer service.

This complaint is about CenturyLink and the scam they are running. On August 22, 2016 I call CenturyLink customer care to have my internet service moved to my new resident (2 blocks away, but same town). I spoke to a CSR named Angelica. I told her I just wanted to move my internet service. my price at that time was $29.95 plus $3.99 for internet recovery fee. Angelica told me she could give me a deal if i got DirectTV service thought centuryLink. I was on the phone with her for over 2 hours and I was told i could get centuryLink internet for $14.95 plus $3.99 internet recovery fee a month for the first 12 months then $24.95 for the last 12 months on a 2 year agreement, and DirectTV for $60.00 a month for the first 12 months on a 2 year agreement.

The DirectTV service deal would include…

My complaint is that your firm has used a bait and switch tactic to gain my business. My bundled package price has crept up over the last several months. Each month, I call your firm to discuss the increase with customer service personnel. I have obtained names as well as confirm numbers that the situation would be remedied to no avail. My bill is virtually doubled this month. The reason is that there was supposedly balances carried forward with late charges.

These balances had been agreed to credits with four different customer service team members that I spoke with since June of 2016. There should have been no balance carried forward and no late fees. When I speak to the next representative they tell me that it does not matter. I have spent hours on the phone only to no avail. My year…

I have been waiting for a $16 refund check and it is sitting in my closed account. I have called 7 times have been on hold and transferred around so many times and no end in sight. I get that $16 may not seem like much money to you but it is to me.

Customer service was very rude, talked over me and refused to listen to my needs. Kept pushing sales and I was at work when I called and told this person I do not have time for this I need you to take care of my issues. He talked over me and did not listen and transferred me to another extension. Also there automated system does not work and when I called and stated I cannot pay my bill it won't take the information. The response is there doesn't show any problems. I say it's not working and I haven't been able to pay on this automated system the last couple of months and they don't do anything about it.

They keep repeating the same thing over and over. I have a friend that is experiencing the same issue and he hasn't been able to pay thru that system for the last 4 months. What's wrong…

I have been getting these spamming phone calls that go on for weeks non-stop they just keep calling me and calling me everyday of the week. I have called CenturyLink before and they keep telling me there is nothing they can do.

I have Call Rejection that does no good at all and I am fed up sick and tired of the bullcrap. I want these phone calls to stop right now?

Every time there is any moisture in Casper, Wyoming, my landline quits working. At least six times since May, a technician comes out and every time, it has been indicated that the main line that fees the neighborhood is far beyond its life expectancy.

The last time, I asked the technician why the main line is not being replaced, he indicated that CenturyLink would not replace the line. He said it would require an electrician and they just wouldn't replace it. What are my remedies.

Also, please advise what governmental agency I can contact to file a complaint against CenturyLink. With winter coming up and more moisture than normal, I cannot continue to be without a phone until the line dries out

I was visiting a store today and two of the CenturyLink employee representatives were there to represent and sell product. I visited the store (Walmart at 136th avenue in Westminster, Colorado) to purchase one item that we needed for a television installation. Your representative (for purposes of description, he was a black male with braids pulled back) tried to stop me & was incredibly disrespectful when I said said no to him and kept walking. He continued to say what he "was trying to give me".

When my fiancé and I walked around the corner, the rude employee mocked me. Then, he and the other representative started laughing. My fiancé went back over to him, stating that we could hear what they were saying about us. He said "I know" and continued his behavior. I have already spoken to…

Got a disconnect notice for our CenturyLink phone number with account 45560629. We never received a single invoice for this account. We were assigned account #313027765 for phone billing and have paid every bill. This is considered double billing to us.

This letter is long overdue but is written to express my sincere anger and disappointment with my experience with CenturyLink. I had been a faithful customer of Comcast and had been receiving my internet and cable tv through them but in March 2016 decided to explore my options secondary to cost. I called CenturyLink on or about March 7th to inquire about rates for both internet and TV service. I spoke with a representative named Robert at length about the services and rates offered through CenturyLink.

At that time I was still under contract through Comcast and informed him that unless I was saving a substantial amount on my bills it wouldn’t make sense to pay the $180 early termination fee to Comcast. Robert verified the following information to me. With a two year commitment and for a…

I am mailing CenturyLink regarding a very frustrating experience that that I am having with CenturyLink. I have tried unsuccessfully to resolve this issue via chat and multiple phone calls (17), so I hope that this letter will get some attention. On 8/18/16 I was approached at my home by a sales rep from CenturyLink selling new fiber optic options available in my neighborhood. I told him it sounded interesting, I particularly liked the dedicated line aspect on top of fiber, and told him that I was getting 70-80 megs currently thru my provider and would need to have that as a min baseline.

And asked what would the cost be. After many minutes on the phone with CenturyLink call center they came up with a plan- they could install a bonded pair that would get me a minimum of 60mb and likely in…

CenturyLink has rude employees working for them, you call in for help and all you get is attitude. If you hate your job then quit. Every time that I have scheduled a tech to come out for repair they don't show up and don't call to tell you they are not coming.

Today 9/8/2016 I had a tech scheduled to come out they did not come nor call. I called and after waiting on hold for 30 minutes or more I was told that the work load was too much for them.

But how is that my problem as you send the bill on time every time. I have been without internet for almost a week and all I was given was a few dollars for credit. I took off work twice but this time I want more credit and a tech to come out and repair this internet.

When I first signed up for your service I was lied to about the speed. Why lie…

Your installers were installing a line. They were on my property to install the line because no one was home. They were in my driveway all the way up to my side door. This was setting off my camera alarms.

I was on my way out but I did let them know they were setting off my alarms inside. When I was leaving they were all the way up my drive way where my side door is. They needed to have the people home at the house of the line being installed.

CenturyLink has the worst internet service ever. I have to call them all the time about how slow our internet is and they have no solution. They have you jump through hoops doing this every single time. Knowing that it will not fix the issue, we have to unplug our modem at least 3 to 4 times a month just to get the internet back up.

5 mbps and only get half that half the time. Looks like there would be a lawsuit against this company for over charging it's customers and not getting what you pay for. I wish we had another source for internet, because i would not as many others would not hesitate to change over.

0 mbps and that has been 5 years ago.

This company is so dishonest. Crooked as they come. 99 plan. Bill came and it was $91. I called and talked to several people, Did not really care. I asked for an explanation of my billing and got the run around.

I asked for a supervisor, once again made up flimsy explanations of why my bill was so high. 00 off. 99 bill was down to $60. I should be so excited. 00 range for a bunch of bogus charges, here we go again.

I'm starting here and going to the BBB, AZ Attorney general and the FCC.

2 MGPS but doesn't always work. 2 and we still may not be able to open a browser. They tell us all the time there are no issues with the line, but then customer service will tell us we got dumped from the server.

They send someone out to appease us but it never really gets taken seriously. We complain on particularly bad days every few months or so and nothing changes. Bottom line, their internet is absolute garbage. We pay for a service that only works properly sometimes.

Want to piss your customers off? Provide them with a crappy service that occasionally works and don't do jack squat about it. Seriously, screw you Centurylink.

I called CenturyLink customer service to sign up for auto pay which took about 10-15 minutes and went well. The service person was very nice. I thought I would get a $5.00 discount on my bill for doing this. I was told I needed to be on paperless e-billing for that. The service person said they could not get me signed up and needed to transfer me to someone else. That person said it could not be done on the phone but needed to be done online. I tried the online system which I had never used before so did not have a username, password, etc. I tried to create one and was not able to do this. It wanted some security code which had been given to me when I opened my account (3 years before). I sure did not have that code anymore.

So to shorten this saga, I will simply say it was very…

Very poor telephone and Internet service. can't get a straight answer when service will improve. All tv programing just down the street 4 houses away but can't be gotten at our house. No one cares at least that's the attitude can't get engineering dept to indicate when our poor service will improve.

it seems the 2 stars you received for customer service was over.

I am extremely upset regarding the poor service I have received from CenturyLink. I have tried to register an official complaint multiple times using your customer service line, and no one seems to be able to do this! 1) Long distance service ordered on July 18, 2016 was never connected.

2) A representative from CenturyLink told me that the long distance service would be connected on August 10, 2016. This was not done. 3) I have talked to 7 different CenturyLink representatives today and only one was able to help me.

I pay for high speed. I'm not getting it. Calls to tech support get dropped, no repairs ever completed, and then I am punished by websites suddenly not loading, can't do email, can't chat with anyone. Nothing works for at least an hour after calling.

02. Hoping it would be credited it wasn't so I cancelled. The customer service person said I would have to pay a canceled fee because I had a contract I told her I did not. Since then I wrote a letter stating I gave no okay for a contract verbal or written please credit. they did not.

There is no contract if both parties don't agree just your BOGUS charges. I am also lodging complaints to Attorney General, BBB, Elder Affairs, FCC, and anyone else that can help me get this credit.

We try again and again to record programs. And when we try to go back and watch them, We keep getting kicked out or error saying program is not available. this has been going on for two years now. They keep giving us discounts but its only 5 to 10 dollars. 00 A month.

So when I called and wanted to reduce our programing package to prism preferred from prism premium they told me that I would end up paying close too what I have been. Because now they want to charge for the extra equipment that I have for all the rooms that I have.

Does not make sense to me. I'm giving up all the HBO, Cinemax, showtime, stars, and all the other movie channels.

I would actually give their customer service zero. I've been trying for 2 months to get their screw ups cleared up. Multiple calls & chat sessions with nothing but wasted time & speaking to one person, then another, then another getting no where. They suspended our account after what they said was high usage. They lied about the number of times they said they tried contacting us regarding this matter & when trying to rectify the situation, opened multiple accounts in our name which, they then cancelled on their own. I purchased a modem from them & then returned it after not being able to get service activated for 3 week.

I closed out account thinking this was the end of it but, I am still fighting for my modem refund from them & also wondering why I am still being charged monthly for…

I only had internet with CenturyLink the ad stated no contract! I switched to Cox, and CL said I was in a 12 month contract, and that I had to pay a early termination fee of $200. I never agreed to a 12 month term, and the reason I switched is I was tired of spending 2 to 4 hours on the phone each month trying to find out why my bill went up again.

I never knew of a 12 month term, and I feel I am being ripped off. The rep I was speaking to even told me (I better pay,or they would ruin my credit).

As a new customer, I have never been treated so rudely by 2 of your female representatives. Much misrepresentation, many promises unfulfilled, wrong address, multiple shipments of equipment, serious lack of concern as well as lack of company communication. I have made countless calls without success and have received gotten a different story each time.

I had called CenturyLink in regards to call blocking. The first person was very helpful, she passed me onto a different department talked to a Michael and I started to explain how to add another call block then, Michael said thank you for choosing CenturyLink and then hung up on me, Michael's Customer service on was very poor.

You are nickel and diving me to death on your bills. 13. Your internet service has been inconsistent and I have called MANY times about the service and the bill. It still is not worth the money you charge for it.

If I could have, I would have changed carriers a long time ago. I have not recommended and will not recommend Century Link to any potential customer.

Sales rep stated cost of first month and subsequent months for the first 12 month promotional commitment. 00 over what i was offered. After speaking with the fourth billing rep, I was told the sales rep didn't have the correct information.

The billing person said I was charged the non promotion cost for television service for the first month. I told her I was only given the promotion cost by the sails rep. I would cancel services but it's after 30 days and the billing person said it would cost $440 to terminate the contract. Very deceptive practices!

Extremely pathetic service for what I am paying. My service speed is dismal slow and difficult to work with. Often pages will not load and downloading takes forever. I have asked for online help with my speed through CL and my concern was merrily dismissed by telling me there is nothing wrong with my service and I am getting what my contract calls for. 2 MBS.

I do not operate under perfect conditions as CL required for the testing nor do most people. 02. This is ridiculous and paying over $40 for this kind of speed is wonderful for you but certainly not for me. I am a retired Vietnam veteran who pays his bills and I do not think your customers should be treated this way.

I hope this gets to someone at Century Link who does care and has a ting of conscious.

Received a notice that my May 2016 bill was not processed against my credit card. (I have used the CenturyLink credit card direct payment program for years.) The notice advised me to contact them to reinstate the credit card direct payment plan. I called them today (6/14/16) at 1-800-244-1111, as instructed.

Shamike was efficient and professional sounding. Upon hearing my issue, she looked up my account and immediately noticed I have been a loyal customer since 1990 (26 years). I told her I thought I had updated card info a few weeks back and asked her to verify that the info on file was correct. She said it didn't appear that I had updated card info, but she could help me at this time to set me up. We proceeded thru the process of updating credit card info and pertinent contact info on…

I couldn't get my ex husband off our account without his permission. I had to open a new account. 99. 00! Escalation department won't even help. I am so furious with this company as is a million others. I just want my bill to be what I told it would be AND the same amount EVERY month.

The link to send an email if not happy with customer service does NOT even take you to an email link! The only other internet for my area is Xfinity which $70. I am about to go back to the stone ages and figure out how to live our lives without internet.

Our phone (phone number run by CenturyLink) has not worked properly since October of 2015. The box that is down by the street got run over by something and the wires were out of the box laying in on the grass exposed to the Minnesota elements (rain, snow, ice). We called they sent out a service person who put the wires in an orange plastic bag. This helped for a bit but the phone again did not work it rings and than there is a busy signal. So we called back in December or 2015 they sent out service and the problem seemed to be resolved. In the spring they finally installed the green box to cover the wires.

Sometime in April of 2016 our phone again was not working rings than a busy signal. We did not discover this until May of 2016 the customer service person said this is probably a…