CenturyLink

m. m. but did not show up. very poor service.

I have been asking for faster internet for years. All i get is when I call is sign up on web site, as is not available in your area yet. I live in a rural area and more customer is unlikely to happen.

I work for state of FL. from home on line. I really would like faster internet. My address 242 NE Dixon ct, Lee, FL. 32059. All your customers in Lee/Madison would like faster internet, as I see people making comments in Facebook.

Please check in to this. I feel it’s unfair just because there is a little customer, we don’t get what a populated area does. Thank you for looking in to this. Gloria

We Ordered CenturyLink internet service on-line and had the service installed on 10/26/18. 81 for the 1st month service and installation. We are staying in a RV park and in late November we had to take our RV to a shop for some repairs.

Two weeks later we returned to our site and hooked up our router, but the internet was not working. ) we find out our service was discontinued. Now we have to order new service and someone has to come out to physically switch us back on.

that takes 4 days for them to come out to do this, so we are without internet for another 7 days total. Plus they are charging us another service fee to reconnect our service. Centurylink is reimbursing us…

Greetings, I called on Oct. 24th to close my account since Iwas moving to new location. The CS Rep. Told me that Century link can turn the service back on within 2 weeks and that the cost of any new line up to 2500 ft will be covered by Century Link. I agreed to move my service to new location and have been waiting since then for connection. Two months later and I still don't have any service.

Please escalate and address this issue.

Thanks

Told may different things when asking about service!!!! Asked for things in writing and they refused ! Supervisors do not teturn calls!!!

Centurylink has a pattern with their service techs. My internet goes out on a sadly consistent basis. You call and set up an appointment for a tech to come out. They don't show up. They don't call and tell you they're not going to show up.

Then you call and find out it's been rescheduled for some random time 4 days later. This always happens. With my last problem, it took 4 attempts to get the problem fixed. 15 days without internet. I then called customer service in regards to being billed for service I didn't have for 15 days.

They said they would issue a credit. It was $9. This company is an absolute disgrace. If I had any other choice, I would drop them in a heartbeat.

00 for someting i dont have because i kerp geting the run around from this company and i did file a complaint with the fcc about this i am in disability and i have never ben treated so bad from a company like this and if something dont happen soon i will just ask for my money back is this how cable comp treat new castamers and

i would like some one to get a hold of me about this

on 11/5/18 I called to change some things to my account. I wanted to drop Direct TV, due to them being owned by AT&T. I wanted to keep my internet, due to my new tv service, my side work, and my room-mate who is disabled and has a gadget that uses the internet to contact local EMS when necessary.

I was told my internet service would stay the same and I decided to go ahead and get home telephone service. I was told that my phone would be connected on 11/7/18. Imagine my supervise when I got home from work on 11/6/18 and couldn't watch my one show, which I was looking forward to all day.

00 because I was unable to connect to the net and work.

However, one of the largest problems came, when I was sound asleep and was awoken by a large bang. I thought my room-mates life was in danger,…

After switching from Comcast to CenturyLink about a year ago, I have had nothing but problems. Since I used Centurylink for my basic landline, I decided to gamble and try bundling to save money. I even set payment up on my credit card and purchased their Modem/Router.

When I first had DSL “set up”- I paid $60 for set up alone. The tech arrived and got me going and even brought Router with him. The NEXT DAY, I was without phone and/or internet. I had to go to a neighbors to make a service call after going through all their automated BS. A few days later (without phone or internet) a senior tech arrived and worked on problem for several hours. He said everything was fine now and he removed 2600 feet of unused copper from the house. I later found out that they upgraded my phone plan without…

David, the product rep who was assisting me during my call on 10/16/17. I was looking to upgrade my service. He hung up when my husband wanted to further discuss it. Stating he spend 35 minutes on this call. As a long time customer this level of unprofessionalism may have cost you all a customer.

Disappointed Customer

Billing agent Jordan hung up on me while I trying to understand my billing - very bad

Jose Maria Telleria thejrt1@msn.com 208-343-9159

On Oct 3rd. 00 and asked if these charges could be adjusted since I'm a good customer. NO they could not help me, so I asked to be transferred to disconnect my services because of this and being low income and on s/s I simply cannot afford this.

C89387114 and he said that he was able to do some adjustments. 91 to INCLUDE taxes and etc. and NO OTHER CHANGES IN MY SERVICE. I had him repeat this three times while I wrote everything down. I asked Jose if this was temporary and he said NO, that as long as I was in "good standing" with Century Link this monthly charge will not change.

00 not to include taxes and etc. The monthly charges increased instead of decreased!!!!! This is outrageous for a 76 year old disabled woman to have to go through. I tried to get this resolved, but being Saturday…

I am being charged money that I do not owe. Your promise to me of compensation for loss of land line phone service has not been honored. Please check service department for actual service in May 2018, you will find we did not have service for our land line for 3 plus weeks during that month and I called and cancelled the land line phone for that reason.

00 a month beginning in Sept. 2018. Bills showing we owed money, without showing compensation promised, began to arrive and so we also cancelled our internet service on 28th of July 2018. We did not use your internet service after that date as we had internet service installed with Comcast on that date.

It is impossible to use your modem with that company.

I have been with CenturyLink for 7 years and this is the first time they used my payment check for someone else's account. Verified by my bank that CenturyLink received and cashed my payment on Aug. 20th, I had to go to my bank this morning, get copies of check and the deposit into your bank account and fax it.

I hope this problem is solved. Nice Lady Named June, was very helpful.

18 days no phone service different lie each time I call

Called 5 minutes apart recording said will be repaired Sept. 1 representive said August 29

Billing problems. I will never recommend another friend to get CenturyLink. I make payment through bill pay from my bank. 00 But I have auto bill pay and kept paying the same amount every month. A couple months after the $50.

apparently, they showed me $5. short because when they gave me the $50 it left a $5. When paying the next bill $55. it was 1 day late, unknown why since it is paid the same time each month. So I had to pay the $5. and $9. for being late. Unknown where the $50.

for referral has gone most likely in someone's pocket. I talked to two customer service reps. one being a supervisor. Long story short he could not tell me about the $50. and would do nothing to rectify the problem. I will never recommend CenturyLink to anyone ever again and go as far as to discourage someone…

I have sold my home and contacted Century Link to disconnect internet service effective August 3, 2018.

Instead they disconnected service July 16, 2018. A supervisor told me it would be reconnected by July 18, 2018.

Now they say they cannot reconnect because they no longer service the area where I live.

I have been a customer for 2 years.

Now I have no internet service until August 4, 2018. I am definitely not staying with Century Link and I am now switching to WAVE which provides broadband service to my new house.

Terrible customer service. cant provide a simple email for mail conformation of change I requested. Will discontinue my service. Very displeased

8 days for a repair to a home line. Had to call customer service 5 times to connect with a person due to disconnections, and "sorry we're closed" recordings on a "24/7" contact number.

I canceled service in early June. I was told it was disconnected, but it wasn't. I got a bill for the following month. This is one of the reasons for canceling the service. I don't feel as if I am able to trust Century Link anymore.

Always being billed for services I don't have because of cancellations, as well as a modem I had when I signed up. It was mine, clear and simple yet they bill me for it every month and I call every month to tell them I have my own.

I never should have had to do it with that incident, and not with the canceling my Internet service. I feel as if I was being lied to every time I called because I would have to call again the following month.

I am holding on to this bill that I never should have received because I don't trust Century Link to not try and pull…

00 every month. 00 where i believed no balance on my payment April 2018. I call century link but hard to wait for long hour to speak with customer representative. 00.? 00. Thanks for your payment! 00 Payment Date: 04/11/2018 In fact century ought me an explanation because of over charges.

I reported century link about my internet no services since 1-09 -18 that the services cut off. I reported 1-12-18 I can’t call then right away when I learned no internet because I am sick so I call 1/12/18 instead.

Services resume 1/16/18 a different of one week. 00 as if there is no interception. 00. Now they over charges. Now I can’t watch TV I suffer for their over charges. I will file a complaint to: Consumer Financial Protection Bureau 1700 G St. W. C. gov/complaint

We had "high speed internet" and ended up cancelling after 4 years of overpaying and service not working at all or at dial up speed, we cancelled it. When we would call to complain, customer service representatives would apologize and could not believe that we had that kind of service.

Our phone line goes out all of the time, which is SUPER inconvenient because we get 1 bar on cell phone service, it takes 5 days for them to look at, and then when it gets fixed, nobody tells you or bothers to call!!

Meanwhile, I am sitting at home burning my vacation time waiting for a tech that was NEVER going to show up and guess what????? I still get to pay my full bill. I feel that we should receive a discount on our bill when we don't have service this long.

I actually feel sorry for the Customer…

My 96 year old grandma has a pacemaker dependent on her phone line. After a storm, her line was out and we were informed it would be 10 days to send a repairman. I explained her predicament and this company gave us the run around- transfers to wrong extensions, rude customer service reps, and basically offering no solution.

My father Richard Jungck died 4/14/18. I contacted Century Link to shut off their service to his property. Right when the rep was going to hang up I asked about equipment. The rep told me that equipment belonged to Dish and to call them with details to get equipment back.

I called Dish and was suppose to get labels for return. Dish said they would send them out and to call Century back because a credit is owed by them to my father. I called Century, asked about credit, and that was it.

I never did get any labels and 5/12 I called Dish who said old equipment and throw/recycle it. I did. Well today I get a label from Century wanting their router. What router? Never once in my several calls with them did they mention this and now they want back?

After how long and not 1 mention by rep to…

Staff is extremely unprofessional and always extremely rude when you call. The employees constantly just transfer the calls and will always hang up on you at least once during the phone call causing you to call back and repeat the same issues over and over.

The bill constantly slowly increases after they have given you a set amount and also has unspecified additional charges and when questioned about the charges they give an answer that is not even relevant to the question that was asked or switches the topic. I spoke with Robert employee ID number 9975250 (Which he says this is his information, which I am sure is a lie) and he was nothing but rude the entire conversation and

rather than attempting to correct the issue he was quick to have me cancel the services after I have been paying…

My complaint is about my mothers account with Centurylink. I handle my mothers account because she does not understand anything about the internet or computers. A sales rep told my mother and me that the 10 mps was fast enough to stream videos and play games. It is not!

She cannot use her On Demand because the internet is too slow. This is the only reason she wants internet. When she tries to watch videos on Youtube, it buffers constantly, even when she pauses the video and waits for it to load.

My mother is planning on dropping them and going with a better company.

0 mbs at best. Feels like I'm back in 1995 on dial up. If you don't do something better, Spectrum is right down the road. Decline in business means decline in stock By the time you realized what went wrong it will be to late.

Spectrum is fixing to move in. Worst speeds on the market.

I contacted the phone company 3 weeks ago and they fixed the problem.

However, every time we experience a bad wind, heavy rain or a heavy snow storm my service does not work. I pay for the service monthly and I am getting tired of the issue and constantly calling you. I would appreciate the issue being resolved once and for all or I feel that I must switch my services to the Cable Company.

I have been with your company for over 40 years and really wish that this issue could be resolved quickly so that I do not continue to have this problem. I wonder if anyone has actually thought to check the telephone line itself!

WORST INTERNET SPEED ON THE PLANET, IT TOOK 15 MINUTES TO LOG ON TO MY EMAIL SITE AND THIS IS WHERE I PAY MY BILLS INCLUDING YOURS.

Why is it that you WILL NOT upgrade internet service unless a modem is purchased thru CenturyLink? The modem you are selling for $150.00 is well overpriced. I was told by your rep/ that in order to upgrade to 40mpbs, I would need a new modem and I could not supply my own modem which is compatible with the upgrade to 40mpbs. So 60.00 for tech installation and a new modem from CL in the amount of 150.00.....210.00 is ridiculous.

BTW, the same CL modem can be purchased on Ebay for around 50.00.

Around July or Aug I decided to take your high speed internet and unlimited calling at the rate of 85 dollars. Over all around $ 95 including taxes and fees. Around oct the bill changed to over $ 100. At the time it was suppose to be FLAT RATE .

Since Oct I've been being charged for local long distance. Had to call every month for adjustments. Have talked to so many people that I've lost count . Effective In march if this problem is not resolved I will no longer need your service.

Thank You Tom D Tugman

The new email system does not work very well. I have gone through the fix it with your representatives twice and more problems show up. Currently if I compose an email and press the TO button to bring up my contacts list there is a long wait time, maybe one minute, for the list to appear. Also if I wish to add a internet address within the message content, it does not accept a past command but directs to use control-V and puts the address in the subject line.

I have been a long time happy customer and expect century link to either quickly fix all the problems or maybe go back to the old email system. I am not anxious to drop my centurylink internet, email, and land phone but at some point that may be necessary.

Thru their website I ordered a speed upgrade for my internet. I received email confirmation with ref. #C76105766. It stated service upgrade would happen 12/8/17. Did not happen on that date. Emailed them and received email back saying call them.

Called them but their phone system kept hanging up on me. 6 times. Did not accept punched in and voiced account number. When finally got through as having no account number available the phone system put me on hold then rang once and then hung up!

Tried again and when they finally answered I started to explain problem and was hung up on with out a word being said from their end. Tried again and finally got a person to hear my problem and he submitted a whole new order.

Said I have to wait another week for system upgrade. Could not explain why…

I have CenturyLink Prism and would like to know why HGTV programing for prime time shows is at 10pm which is too late for Colorado. It should be at 7pm. Several of our favorite shows, one of which is rated #1 and the new seasons starts tonight, the new season starts at 10pm and it should start at 7pm.

Is there anyway this can be rectified. I am especially speaking of Fixer Upper. When we used Dish Network it always started at 7pm which is suppose to be prime time Mountain Standard time, right?

I just moved into a house at 8 Rivers Bend ct. Moscow Mills, Mo. 63362. My complaint has dot do with NOT being able to get internet service, when centurylink is the only service in my subdivision!!!! When I called to get service I was told that there is no available lines in my area, and that is a waiting list.

Now the problem with that is I found out my neighbor has been on this “list” for 2 YEARS, which is not acceptable. The subdivision, Majestic Lakes, will be building new houses in the next few months, and what are you going to tell the people who buy these houses?

That they have to be put on a waiting list? and not to have updated lines with no CAP on the speed. We are in the process of contacting a lawyer yo get another internet provider in this subdivision.

Tech needed access to my backyard for CL equipment access. I was out of home and was told I needed to be back at the house so he could access equipment. I told him I was about 10 minutes away.

He demanded I get there. Service was being installed for my new neighbor but equipment is in my yard at 5031 Ridgewood Dr, Johnstown, CO 80534. This tech, named MIke, showed me no politeness, was rude in the extreme and somewhat threatening to include his statement I can call the police on this to get access if I want.

I tried to explain I had two dogs who had access to the backyard to which he replied if they are good to me i'll be good to them; sort of a veiled threat in my opinion. I was offered no badge or ID confirming "Mike" was a Century LInk employee and am just appalled at the way this…

I signed my company up for this service of internet monTths ago They took my deposit or service. I called the next day to cancel the new order of I never had service install or received any equipment or had service FOR my business This company is a fraud they never return my full deposit it has been months I have no service with this company but

they KEPT MY DEPOSIT . I HAVE BEEN CALLING. as today . 56 after 4 months awaiting to get my FULL REFUND WHAT MAKES THEM CAN TAKE MY FULL DEPOSIT WHICH SHALL HAVE INTERESTED APPLIED AFTER 4 MONTHS OF KEEPING MY MONEY AND

NOT PROVIDING ANY SERVICE AT ALL I AM WITH COMCAST AND I PLANNED TO STAY CENTURY LINK IS A FRAUD I WILL FILE A RIP OFF REPORT AND A FRAUD COMPLAINT TO THE POLICE CENTURY LINK STOLE MY MONEY ........ I WANT MY MONEY BACK THEY ARE…

I have been a business customer with you for 20 years and get my bill each month in the mail. Acct:# 410716027

Recently we had the internet reconnected after 3 years @ home. It has been a nightmare! It took almost a month to get it working. I never received a bill until you sent me a disconnect notice because I did not pay. Tried to explain I never got a bill, nevertheless, sent them a check for 318.11 as they requested on 10-25-17. Today( Nov 10-17), still have not received a bill therefore went to check on line, and it says due Nov 7 17 48.24. Sent that in today. Please ask if they could send me a bill each month so I am not late and can review the bill. Thanks Geri 989 464 6219 989 735 3716 office- Mon Wed & Fri

Centurylink could not provide reliable internet service (modem 406=586=8557). Constantly droppping service, had to reset modem at least 3 times daily; Could not reprogram. Returned. Contract calls for reliable service which could not be attained. Therefore, I am not liable. Contracts are entered into for a service and in turn payment is expected. Spent many hours on telephone with Tech Support person; I keep records apparently C/L does not as they now tell me I did not contract them.

I did not get service. therefore, I am not liable.

Transferred 9 times then hung up on. Nothing done to resolve my problem! Paying for services that are supposed to be great are Not! Doing things without my authorization to my line and being told that it will e fixed but isnt

I have now a second bill from Centurylink. The problem is I do not have Centurylink. They refuse to stop sending me bills for something I never got. I spent nearly 30 minutes on the phone from Shirlree to Mark in billing to Lamysia in the Retention Dept.

I provided name account number phone number. I do not feel any other information is needed. Lamysia refused to provide a supervisor to resolve problem. Lamysia refused to do anything with the said account until I provide personal information.

I have lived in my home for 20 years. I then for the 100 time contact customer service. 00 . I was told to have them do a ticket to have my wires replaced. I was told i live in a red zone and they are aware of the speed issues and that there are not to he any work order tickets to be submitted. 99 month.

After having several service calls I wad told that they are waiting until they widen the main hwy 40 west and the county will pay to have the equipment moved and they will upgrade at this time. Meanwhile I suffer.... Bunch of crap.

Whos decision is it to wait?

e. no internet, very noisy phone line to the point you can't hear, no caller ID. etc. We have put up with this so long after service calls were completed with no success, I'm now going to our local TV station asking for help and expose the profoundly poor service Century Link provides.

My goal is to expose your poor service nationwide. We are well aware of your poor service from many sources. It is interesting we can't sue you but I'm trusting exposing your extremely poor service will motivate Century Link to correct your many failures. Donald R.

Pickell 1451 Risser Mill Road Mount Joy, Pa. 17552 717-653-1244

Centurylink was supposed to have a tech out to my home for installation on 10/19/17 between 12-4pm. Never showed or called. When I called, I was told that the tech ran overtime on his last installation and would arrive the next day between the same times. Again, no-show, no-call. So I called again.

Was told the same thing, and that they'd be there between the same times on Monday, 10/23. So it's Monday, 4pm, no show, no call. Called and spoke with management. Gave him an earful. Supposedly, they will be here first thing tomorrow morning, and my installation fee will supposedly be waived.

I told them that if they don't show tomorrow that I will take my business elsewhere. I'm LIVID. I wasted 3 afternoons waiting for these jerks!

At the end of last month I called to complain about periodic lack of connection to the internet. The person I spoke with said she would make adjustment on my next bill. My next bill dated Oct. 12, 2017, just arrived.

There is no adjustment shown. The problem I have with being able to connect with the internet has been happening for quite a while; I have lodged numerous complaints. I do not like being charged for full service when I do not have full service.

Also I don't like being placated with false promises of adjustments. I have been a CenturyLink customer for years (in fact I was a customer under my husband's name when your company was CenturyTel) Believe me, I am a very dissatisfied customer!

I was schedule for service (internet and WIFI) for my small business on 19 October, 2017. I was informed that the Technician should have the order completed by 1:00PM on that date.

However, after not seeing any representative of Century Link, I called customer service and was told that the order according to the system had been completed. I informed them that in fact it hasn't been completed. I was told that the Dispatch would be contacted and so I waited, the person came back on the phone and said that the Tech wasn't answering their phone, and they would have him contact me.

That was the first call to Century Link, after no call, I called again later in the day, and the very same thing happened. I was informed that Century Link would have a Tech back out there in the morning to install…

Arranged to have a second static ip connection installed. We now have only one. Confirmation number is 03507931 our account number is 311807724. My appointment date was originally Oct 16. Service Tech never showed up. I called and was told the day was not the 16th but the 19th.

(my notes say differently) Oct 19th rolls around and again a no show. Called for answers and was told that the tech assigned to our job does not know how to install a static ip and if I didn't mind the best guy they have for this job will be at our office first thing the next morning.

Told he would be there by 8 or 9. Again no show. I just called again and was told that the Tech has us down but is busy on another job and may or may not get to us today. WHAT THE HECK!!!

This is just too much. The person on the…

I pay monthly for 10Mbps but seem to get less than 6Mbps daily if I'm lucky. If you look at my account, you will see that I complain weekly and monthly about the poor service. I am told every time that there is an outage in my area. My QUESTION is...

why can't this be fixed? this outage has been going on for over the past three months and I'm getting very tired of paying for less that I deserve.

I have had problems for over a month and cannot get help. I am hearing impaired so I cannot call. This is the letter I wrote after Century Link told me to send as much information as possible.

Comment: RE: Ticket# NTM000019465254. For the last 2 months, my WIFI has been very slow. Then in the Beginning of Sept, I started having problems getting onto sights such as my bank, Dr, and mail order prescriptions and even Century link to check my bill but I had paid $188.70 when I had used friends computer to get into my bank and check my bills.I noticed Century Link did not get paid so I paid it thru my bill pay. I depend on my computer as I am hearing impaired and cannot hear on the phone. I rec'd an email saying to contact Century link cuz I owed over $300. I tried numerous times to get on…

Customer service through out is a joke!!! Internet speed available in not what we get due to overselling on your part. Why should we pay for less than what we get?? This is fraud. An upgrade and billing adjustment needs to be made.

Can anyone do their part to remedy this? On the positive side I spent a long time on the phone with a CS agent by the name of Amanda. She is the best part of your company. She was fantastic!

I almost forgot about the disconnections I experienced on " Chat" as well as the agent that signed me up for price for life that included things I never would need. Sincerely. Nick Travaglio715-234-7608