CenturyLink

I upgraded to 80mbps service. Paid $99 for installation. Service had to come out twice to get it working. Right now it works but not nearly 80mbps. The best I have seen while testing is 45mbps and that is right at the modem. I have TV's throughout home that use Hulu and Netflix via wifi. They are still very slow and when testing via wifi at these devices I get upload and download times less than 5MBPS. I have asked if it is possible to get a wifi extender such as a Google Wifi Mesh system. Your support team would not verify that they would work, and they could suggest a system or way to extend coverage throughout home. Just want to watch TV! Did I buy a system that does not work in my area?

Thanks Greg Riggs home number 480 515 2141 mobile 602 690 9327 (best number to reach me)

I have been having an issue with my internet connection since the end of May due to a damaged line. There have been several technicians that have been dispatched to my property and the problem still hasn't been fixed. I am very disappointed in the service that I have received and I want to cancel my service.

My phone cable has been exposed above the ground on a road for over a year. Call and placed a work order, but tech keeps on canceling the job to bury the cable. I call the 800 and got unanswered questions with lack of information.

About a year ago, I noticed my bill with my phone carrier, Charter-Spectrum, seemed high. I contacted Centurylink and found a cheaper rate, so I initiated the process of changing my landline service from Spectum to Centurylink. Charter-Spectrum disconnected my service and ported my number to Centurylink, but I was never able to get my phone service started with Centurylink.

I called and talked to numerous people at Centurylink, all "who could solve my problem", but never did. A man even came to my house with no results. I had nothing but frustration as I went about a week with a dead phone and spent hours on hold waiting on my cell phone to talk with representatives to help me to no avail. I finally got frustrated, called Charter-Spectrum and went back to them.

This was a while ago, so…

You can't drive down the street where I live without watching a Centurylink truck swerving all over the road, texting and driving. Today I pulled up to a stop sign and (Photo attached) this is what I saw. How do you report one of these phone zombies to Centurylink? Short answer: You CAN'T!

Try calling any of their phone numbers and you get endless options none of which take you to a live person. I guess I'm going to have to start a YouTube Channel that just show's how bad Centurylink drivers are.

They can't put their phone down when they drive, and they drive all over the road because they're staring at their phone most of the time. What type of company allows this behavior?

To Whom this may concern, As a CenturyLink employee for over 20 years and a loyal customer, I have always worked under one of our principle rules of a Customer First attitude where our customers are concerned, in fact I take great pride in this, though I am aware that there are times when we don’t meet the expectations of our customers, and when this occurs, we fail to meet our own expectations or goals in providing an excellent customer experience.

This is not solely with our customers, but also those businesses we are in partnership with, in this case CenturyLink and DirectTV. Which is why I want to file a formal complaint regarding the billing excessive from either DirectTV or CenturyLink to my account.

For 5 years I have never missed paying my bills, when I only had to deal with one…

Internet service speed test shows less than 1, but bill shows 15 .. Repair tech can not look at it for 40 days (from 07/07/19 to 08/13/19). Talked with Manager and no change was possible because of lack of employees. By any standard this is unacceptable.

This year has been especially bad. The Post Office has been without service for two weeks. Others have reported extensive delays in response to service requests. And some businesses have not been able to process credit cards because of no Internet..

Will also file complaint with BBB, FCC and Colorado.

Six months ago. My plan was to be changed to a new business rate the man I talked to was Jason. Three months later I contacted them to complain. And Jason told me in April he would take care of the problem.

So I paid the bill and told him if it was not corrected I would be issuing another payment until it was taken care of. Now in July still was not taken care of until yesterday or that’s what they stated but I would have to pay fees although the made the mistake.

I gave her two options fix it or the company would go elsewhere. Needless to say they have done nothing and they made all the mistakes.

My internet went out June 15th was told the earliest it might be fixed was June 24th. This is beyond unacceptable! I am 65 years old and have never had such poor service. I deal with electric, satellite, water, insurance etc.

I was told that technicians don't work weekends and are backed up; not our problem as customers. If you are selling more people than you can service its wrong, if your service is that poor that's wrong too. I am an insurance agent with AFLAC and my and our customer service is exemplary.

You have cost me money as I do insurance at home and expect to have internet 24/7 that was the agreement with you as a company and I as a customer. I could go on and on as to how mad and upset I am not that seems to mean anything.

You can not email me as I HAVE NO INTERNET!!! My…

Again no internet service! My Microsoft is shutting down every morning with a problem and when I ask why it points to Century Link. If you want to lower my cost to $30 it will put an end to me filing complaints...

85 and it would take 15-20 minutes to download Google. He also said most likely all my problems are coming from slow service from century Link! The balls in your court!

For years my internet service has been 8mbps. I recently call to check why my service plan was not what it is was advertised as and learned that my service is now 3mbps. My bill is still the same and I can not get a plan that offers faster service.

Cutting my service by more than half while keeping the price the same is TOTALLY UNACCEPTABLE! Your customer service is the worst service of any company I have ever dealt with!

Been waiting for service since 4/30/19. Two cust reps said they would call me and never did. Made two trips to cottage for installation and to check on progress at 4 hours each. Still no service. If there was another provider in the area I wouldn’t be going through all this.

There are 7 other cottages by ours and I surely won’t recommend you

Took us months to get service and it has been trouble from the start. Worst service we have ever had from ALL providers! Upper management gets paid the big bucks, but the people who do the work get screwed. They are constantly cutting back and when you leave there, they give you nothing.

If you work for this shitty company, get out before they "let you go"!

The pain started yesterday when I discovered that neither my laptop nor desktop could download e-mail from my Centurylink e-mail box. I quickly diagnosed the problem (because I am savvy to internet transfer protocols). However, it took 1.5 HOURS to convince the low level tech that my e-mail clients were fine and talking to the POP server and the issue was on THEIR end. Eventually they escalated my issue up one level, promising to have a tech call me at around 3:00pm the next day. At half past midnight, a tech called me wanting remote access to my computer. This is, of course, what a tech does when they think your client doesn't connect to the server. She was rude, would not listen to me as I explained the problem, and hung up on me.

The next day I spent another hour with tech support…

YOU CAN REVIEW THE PROBLEM WITH ...I apologize for the delay of my response as I am on our evening shift. Me and every member of this team works under Stephanie Polk to get your issues taken care of. Rest assured we can get your issues taken care of. Is it your billing that you still want to go over?

- Chris

stephanie polk vice president of customer advocacy... AFTER SEVERAL REQUESTS MADE BY ME NO RESPONSE FROM THIS PERSON

THERE HAVE BEEN ABOUT 4 REPS OF THIS DEPT. BUT EACH ONE HAS FAILED TO RESOLVE THIS - THEY JUST STOP CHATTING AND THEN ANOTHER STARTS AND CHRIS TYPED THE SAME THING TWIC EBUT DID NOT CHAT ON THE FACEBOOK LINK TO RESOLVE THIS WITH ME!!!!!! THIS WAS FROM THE PREVIOUS REP - Yngwie Understood. Let me know when you are ready to discuss this.

-Yngwie yep Mon 10:51 AM HELLO…

Hi, Called to ask what expense your company has in regards to cost to access each tv in the the house. I explained that Comcast charges me between 6 and 10 dollars a tv extra after I buy the package to access the service. on each tv.

My question to the service rep on the phone was what charges Century link charges per tv. I explained i was in my research phase in checking out rates. The next thing I got was a dial tone. Not sure where to find this info.

I have been with Comcast for 12 years and am ready to change but found no help with this guy in doing that. Called at 1055 thursday from Des moines wa.

I closed my Century account on 3/14/2019. I have automatic monthly billing. I called Century Link staff directly to close the account. After a long discussion, they told me I had to talk with Direct TV. They switched me over and a man answered "Sprint". He did not know anything about Direct TV.

I received a new bill for 4/13/2019 for 131.98. I called Century Link again. After a long conversation with they switched me to Direct TV. Direct TV said I was paid up till April 19th. On April 20th, my television services ceased. I returned the Direct TV electronic to them via UPS locally. I decided to keep my internet service only.

I have received a new bill for $131.98. I should be be charged for $45.00 for the internet. This was automattically paid from my banking account. My bank paid the…

Customer service and Financial hours are a bit ridiculous. Not Everyone is a House wife or an 9 to five person. I work from 6 am to 6pm Mon- Friday. You guys are only open from 8am to 6pm Mon-Fri.

I can never seem to catch any one to help me. I work an assembly line 12 hours a day the last thing i wany to do on my 30 min lunch is be put on hold. My outrageous bill is over due, I Have been trying to make an payment arrangement and or just keep my internet and pay off what I owe. That being said.

I keep getting the hop around with 1800 phone numbers. I call this number it takes 30 min for someone to answer and by the time i get a number, its closed. Your Online contact us page is a soul sucker.

No matter how many times you push the phone option. It askes for your address and then gives…

I have CenturyLink Internet at two locations - home and 45 miles away at Apiary and pecan orchard. On 15 April I upgraded my home Internet to accommodate my security camera. CenturyLink did the update at 5 PM on 14 April. at 5:03 PM my security camera at the remote location stopped working. (last picture time and date stamped) I discovered this on or about 25 April. Contacted CenturyLink, told them my Internet was down and security cameras were not transmitting any pictures. They made me a tech appointment for 2 May between hours of 1 PM and 5 PM. I drove to my apiary (45 miles) and waited in the rain all day waiting for the Tec. No show. They have my cell phone number - no calls.

I was told they sent me a email on 2 May that my appointment was rescheduled for 3 May.

- First how stupid…

To whom it my concern:

I have been trying to get a fraudulent bill that Century link had added to my regular service and they only say they can go back 3 months. which I feel is not right.

We in fact did pay that bill every month because I thought is was part of my service for my company.

My account number is # 400262888 which is the valid one and the one that is in dispute is #441124036 they have been charging me for this service since 2014 and I don't have or never did receive any equipment for that account.

I have been bounced around from person to person saying that can see what the issue was and I should be getting a refund but they will call me back and that never happens.

The last contact I talked to was a Ms. Taylor and was put on hold for 27 minutes and was one of the rudest…

Century Link internet company.

Date 04/27/2019

Dear Sir / Madam,

RE: Century Link Equipment (modem)

I am writing this letter to dispute a claim regarding the returning of an equipment (modem) to Century Link; account number 402 494 964 7920. Your department has forward the claim to collection agency (EOS CCA, PO BOX 981025, Boston, MA 02298)

I moved to Lynnwood, Washington from South Sioux City, Nebraska in May, 2016 and terminate internet service in South Sioux City. Century link was failed to provide me with a return box and mailing material on time. The equipment was mailed to them on the later date as I contacted them with a reminder to send me the return mailing labels. In my understanding this matter had been resolved.

At this time, I am seriously thinking of finding legal help…

Moved here to Minden Nebr. from Central City Nebr. Jan. 2 2019. We had our acct transfered to minden cause sales lady talked us into it. It will be good she said, no problems she said, you'll be satisfied she said.

Tech came out found our line was broke under ground laid new one on top of ground, said they'd be back and bury it. Sure they will. We are still waiting. This is my third complaint and no one cares.

Since we have not heard back all these months I assume Century Link does not want our business. I guess this is where I look for a new phone/internet server. contact number 1-402-631-1257 Don Graham 776 W Brewster Minden Nebr.

We have been working trying to get century link at our business since December of last year! After signing the contract we were told that our service would be installed and up and running around 2/20/19. This was great with us.

We were anxious to get rid of our current internet/phone system. On 2-7-19 we received an email that our date was slid to 5/30/19! We couldn't believe it and asked what would take so long. We were told it was our city permitting process.

I pushed the and it was issued on 3/26/19, a month ago!. Then we were told that it would take a long time for the building owner to sign the contract. I was the building owner so signed it that day.

Why wasn't this done at the start of the project? Then we heard it was the engineer. We have a former century link employee working for…

my download rate dropped to 3 Mbs and below and is staying there no matter what time of the day or night. this happened when the company sent out a service person at the line and did something in the box.

i noticed this effect right away and called Centurylink and called C/S for help. i got nothing but a run around and an attempt to sell me other products / packages. when i refused this offer i was hung up on.

i called back and the rep put someone on the line that told me they had to fix a switch at the line, and there was nothing wrong with my line, then they asked me some tech questions, that i answered and then I asked them why these questions, that this had nothing to do with the in house equipment because nothing has changed, also before calling the first time, I verified everything…

We moved into our house at 776 W Brewster in Minden Nebraska in Jan 2019 and found our underground cable to house was broken some where. The installer laid a new cable on the ground to get us phone and internet, and said they'd be back to bury new cable.

It is now April 22 2019 and the people hired to take care of our yard don't want to mess with a cable laying on the ground Either we get this fixed ASAP or we go to another provider. When we moved from Central City Nebr.

to Minden the sales lady begged us to stay with you guys, so we did since we had century link for 6 years in Central City. But it is time for you guys to get this taken care of. Thanks Don Graham PS best numbers to get us are 402-631-1257-don, or 402-631-1650-Louise

We moved to Minden Nebr. and had our service switched from Central City Nebr. To Minden. When the Tech came out he found the line from pedestal to house was broke underground. To get service up and running he laid a new line on top of grown from pedestal out front to back side of house.

It is still on top and hinders in yard work we need to do in our yard. Would like this buried before it is cut by mower, tiller, etc. Thank you and await to hear ASAP. 68959 1-308-832-1156 or call at 1-402-631-1257 to better reach us. THANKS Don

my wifi service sucks,i keep losing it time after time daily,had new modem installed last yr.still have the same problems,slow wifi and i'm paying more for it now than last yr.customer service sucks too.can't get anyone,on hold for hours!!

Customer #313396650. I called support on 3/20/2019 told her I wanted to cancel phone and take advantage of the new rate for internet of $55/month. She said new modem would arrive 3/22/2019. It did not show. Many calls and online chat later three modems were ordered none showed up.

I got in contact with Mindi on facebook chat she ordered another one, that makes FOUR modem orders. I received the modem on 3/29/2019. I was told I would get a credit for the phone, modem rental and no internet for seven days in the amount of $15.

This amount is not even close to my prorated cost. Do your people get training? This has been a horrible experience. Your people have made lots of promises and they all fell short of delivering. I just looked up my bill for April and the amount went up again. It did not…

We have been a CenturyLink customer for over 40 years (started when they were “US West”, then “Qwest” now “CenturyLink”). In the last year their phone service and customer service has gone in the toilet – and it badly needs to be flushed!

We have been billed for service calls when the problem was in their own wiring down the street. We have been wrongly billed for a modem. For the last year we have placed over a dozen service calls and had countless numbers of technicians to our home to check the lines and every time the problem is in CenturyLink's old lines, between their boxes and our house.

The static on our phone line becomes so bad when it rains, and for weeks after, that we are unable to carry on a conversation with the person on the other end without a fingernails-on-a-chalkboard…

We have had Century Link as a Phone provider since 1979 an Internet provider since at least 1998. 2. 2 than many of my Comcast friends do for 25Mbps. I've asked over and over every time I have to call in due to the internet not working or being so slow you can't even look at an email, when is Century Link going to get better and faster service provided.

And believe me, I've had issues after issues the last 5 years, I could write a book about it. Bandwidth exhaustion is ALWAYS the reason and that has been since 2015 . I've even talked to the Exhaustion Team. My question is if you know it, why not do something about it?

Why are you not keeping up with the times and making upgrades as needed? I've been advised Century Link is looking at adding and upgrading service to areas that don't have…

I would give a negative score if possible. Have been working with Century Link for almost 4 years. Was under a three year contract for phones which I did not renew but had to keep CenturyLink for internet only. That was mistake, the service has gotten 10x's worse as well as charges.

Continue to charge outrageous fees for things they can not prove we owe. Threaten to disconnect our service if we don't pay. Century Link is taking advance of a non-profit community mental health agency. Our budget is very small and can not afford the outrageous charges they come up with.

We are also in a very small community with limited options for internet and phone services. Customer service is horrible. Never talk to the same person twice and the next person doesn't know what is going on. Even our…

Contacted customer service to check on two issues.

First, why my due date changed. That was answered easily and I appreciate the help.

Secondly, a while back we contacted customer service to see if we could change our due date. 00. Nothing happened with that promise. When I spoke with them today they just told me no, it's 55. When I asked for Corporate contact information they have me customer service phone number.

I asked again for Corporate contact info and the agent refused. I fined this both disrespectful and unacceptable. I pay my bills faithfully and I expect century link to follow through on their promises.

Lastly, the customer service rep kept incorrectly telling me what I pay monthly, telling me to look at my transaction history, which I did. She was looking at a totally…

For the last 7 months our telephone systems continuously become non-functional. I'm the Director of Plant Operations for Promise Hospital. Our patients families are trying to contact them and they are unable to. The Doctors on staff are not able to reach out to the Clinical Staff.

Our phone lines have been out for an entire day. Members of this organization are looking for answers a lot better than Century Link is working on the system. Our hospital cannot function properly when the lines of communications are down.

We cannot provide great patient care when this happens. How can you help us do better and be better? Is there a priority list we can be placed on whenever our lines go down? We are a Hospital in the business of saving lives and/or making people better.

If you look at the…

I called up Centurylink to cancel my telephone service. They told me it would be cancelled that day and I would get a refund check in the mail. I found out it was not cancelled the day I requested it.

I did not get a refund check in the mail. I received two bills in the mail instead. Then I called for two day's straight to try and resolve the issues. Wow, what a nightmare it is dealing with there so called customer service department!

I bounced around from person to person. Was disconnected and left on eternal hold. And still my issues were not resolved. Not to mention telling the same story to every person I spoke with.

Also they do not and will not transfer you to a supervisor or manager. Very unhappy with the service or lack thereof. I had this company for years and cannot believe…

Good afternoon I hope that you are having a wonderful day. My name is Regina Harris and I am an customer with Century Link. I have been a customer for a long time.

The reason I am trying to contact you is because I am having a big issue. I live in Farmville, Va and the one mile area from the south and north of me everyone can get up to 100 Mbps but I can only get 8Mbps.

I am facing regular disturbances when I work on the internet with school, my job, play on my X-box and even when trying to keep a conversation going with my phone. It just kicks me and then comes back.

Please kindly fix the issue by extending the amount of Mbps that comes through my area. I hope that you will find my matter concerning and work on it as soon as possible. Thank you for all that do and have a blessed day.

I want to register a complaint regarding the fact service is being paid for on a monthly basis and the delivery of service by Centurylink and my contacts with them to explain my complaint make me believe the talk of furnishing service to a going customer is 95% falsely stated and 5% riddled with 'computer' routings designed to disgust the customer!

The increase in fraudulent telemarketing calls is making the telephone useless as a communication device and if the industry does not begin to use the technology available in todays world will soon obsolete itself. M. about a suspected fraudulent call I received with my own telephone number used as the identifier and the fact I wasted about 15 minutes of my time being routed…

Eight years of absolutely the worst customer service I’ve ever experienced in any industry. The current episode is only one example of the horrible experience we’ve had with them over the nearly the last decade. We’ve been without Internet now for five days and had a service call scheduled yesterday on Thursday from 1 to 5 PM after never hearing anything from them I called at 5 PM and

had to chat online and make three total phone call The current episode is only one example of the horrible experience we’ve had with them over nearly the last decade. We’ve been without Internet now for five days and had a service call scheduled yesterday on Thursday from 1 to 5 PM after never hearing anything from them I called at 5 PM and

had to chat online and make A total of three phone calls before I…

In early november 2018, I was notified by Century Link that they would no longer be servicing Century Link Prism. It was suggested that I opt out for Direct TV. When I asked the reason, I was told money. 00 per month approx. plus taxes. 00 per month.

On a subsequent phone call, I made it clear that I only wanted to deal with one company and not two. I was told that there was no problem and my Direct Tv bill portion would be added to my Century Link bill. 00 per month. 76. 96. 76. 08.

When I called Century Link, I was told that the problem was the Direct Tv billing. I have been on the phone since 3:00 pm this afternoon. It is now 9:50 pm. Customer service at both companies sucks. Stay away - tomorrow I will be signing up with Comcast.

Since May 2018 I have been dealing with DSL poor line quality due to CRC errors in the hundreds and FEC errors in the millions in a weeks time. Our service prior to May 2018 was good for the 3.5 MBPS but starting in May we started seeing thing just buffering and buffering. My daughter was trying to watch 15 min school videos for her college classes and it was taking 45 min or more to get through one video. Prior to May the internet service was good enough that I could work from how and hold meetings on my IP phone and do screen share meeting but not anymore. At some times just checking email is a buffering nightmare.

Attached is a recent DSL status snapshot from the modem. The techs come out and do very little, put there test meter on the line and look. So far the drop from the service…

Centurylink was supposed to come out for a repair ticket dated Back in November of last year the ticket to this date has not yet been pulled. No Tech has come out and the outstanding issue with my landline and internet remains the same.

When contacting and speaking with representatives and customer service they all tried to get me to fix the problem myself. My bill is always paid and I pay the bill for the services im billed even though im receiving full services I called several times and nothing still has been resolved.

after your company was able to get your system running we were not able to access our tv. when we called they directed us to an off shore account person who told us our computer was hacked. You have no record of the call and who we spoke to so I wonder if it was a scam.

we are 100% dissatisfied with your service!!!

I called the customer service number 800-244-1111 to ask a simple question about my service. I was on the phone 45 minute and talked to 3 people and was then hung up on. That's nuts! I am using the services and I am getting billed for them each month.

Centurylink customer service is horrible. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. This would not happen with free enterprise. So much for regulation!

internet at my home was not working this morning and is still down. When I called the service center, half the time the line was busy and when I did get through my call was dropped 5 times, sorry but your service both internet ( this is the 3rd time we have had service problems) and

your service numbers are substandard to say the least. If I do not hear from you by 8am tomorrow morning and in a satisfactory way, I will be filling a complaint with our state's Public regulatory commission on your very poor service both internet and service response.

I was put under contract without being notifed or even told via phone. 94 per month. When I cancelled the rep told me I would have that amount taken out for 4 more months to pay off contract. 85 was taken 12/11/2018 and left me without money in my account.

m. m. but did not show up. very poor service.

I have been asking for faster internet for years. All i get is when I call is sign up on web site, as is not available in your area yet. I live in a rural area and more customer is unlikely to happen.

I work for state of FL. from home on line. I really would like faster internet. My address 242 NE Dixon ct, Lee, FL. 32059. All your customers in Lee/Madison would like faster internet, as I see people making comments in Facebook.

Please check in to this. I feel it’s unfair just because there is a little customer, we don’t get what a populated area does. Thank you for looking in to this. Gloria

We Ordered CenturyLink internet service on-line and had the service installed on 10/26/18. 81 for the 1st month service and installation. We are staying in a RV park and in late November we had to take our RV to a shop for some repairs.

Two weeks later we returned to our site and hooked up our router, but the internet was not working. ) we find out our service was discontinued. Now we have to order new service and someone has to come out to physically switch us back on.

that takes 4 days for them to come out to do this, so we are without internet for another 7 days total. Plus they are charging us another service fee to reconnect our service. Centurylink is reimbursing us…

Greetings, I called on Oct. 24th to close my account since Iwas moving to new location. The CS Rep. Told me that Century link can turn the service back on within 2 weeks and that the cost of any new line up to 2500 ft will be covered by Century Link. I agreed to move my service to new location and have been waiting since then for connection. Two months later and I still don't have any service.

Please escalate and address this issue.

Thanks

Told may different things when asking about service!!!! Asked for things in writing and they refused ! Supervisors do not teturn calls!!!

Centurylink has a pattern with their service techs. My internet goes out on a sadly consistent basis. You call and set up an appointment for a tech to come out. They don't show up. They don't call and tell you they're not going to show up.

Then you call and find out it's been rescheduled for some random time 4 days later. This always happens. With my last problem, it took 4 attempts to get the problem fixed. 15 days without internet. I then called customer service in regards to being billed for service I didn't have for 15 days.

They said they would issue a credit. It was $9. This company is an absolute disgrace. If I had any other choice, I would drop them in a heartbeat.