Charleys Philly Steak

I am trying to get my $5.00 that I had banked on my Charleys rewards that I haven't been able to use.I would like to get it back so when I do go out of town I can use it. Our Charleys closed months ago and I have to find one out of town the next time I travel.Thank you P Murphy.

The Last week of Januray My son worked at Charley's at the mall in Tallahassee,Fl. That week they a new distrist Manager up from Miami by the name of Shawn. He was completely rude and unsocial skills. He limited the employee's bathroom time to two in a working day period.

He also said that my son was slow and didn't need to be their. My son was there for nearly 1years before he came up from Miami.

Also during the hiring of new employee's my son was still the only white employee on the schedule. Shawn changed his schedule at the last minute to make him late on purpose so he could fire him. The Manager Shawn does not have people skills and when I tried to talk to him " I don't have to talk to goodbye " He is breaking labor laws also

Charged me more then pricing says refused to give me receipt.

I purchased a gift card online on November 15 for my son’s birthday. It was for $75. He has tried using the bar card that was sent to him in an email and it will not scan. The employees have even tried entering the number manually and it won’t work.

I have my confirmation number for when I purchased it. I am very upset. I would either like a refund or for it to be reissued so he can use it.

The cashier rang up our order incorrectly for the second week in a row. I ordered a regular chicken teriyaki sub with regular fries, and my mother ordered the gourmet fries. I made sure the cashier understood what I was ordering.

When they called my name, only the gourmet fries were on the tray. I explained this was not our order. We eat there every Saturday, and we order the same thing. The woman, who may be the manager, made a scene wanting to argue with me over a small container of small fries.

The line was to the back of the store out the door. She told me if I didn't like it, I could get back in line and order again. It would be ridiculous to wait all that time all over again for a small container of regular fries.

They are so rude at this location and they act like anything will…

I ordered a chicken California combo with cheese fries drink on the app the lady there said they didn't have my order and I showed them on the app on the app it show it as combo I didn't think about looking at email where it showed the full order until was home but lady was very rude didn't try help look up my order and said that was the price of sandwich I rewards discount on there it was probably about what sandwich would cost I will not use the app to order again to keep from having issue again

I don't even give it a star. it's in the Walmart in Jacksonville Florida on Normandy zip code 32205... I'm very upset .. can't even reach a live cms agent/ probably just another way to scam us out of our money..

I'm going to tell anyone who will listen that your service is horrible.. and you can't even contact corporate ..

Poor service the order wasn't right & the employees are all Mexican please hire American speaking humans I'm in America not Tijuana Mexico please in the name of God hire Americans this is at the restaurant on 30 trinity point drive inside walmart in Washington pa

Hello I tried to call but no one to speak to ,My daughter worked for Charley’s on Broward Blvd plaza and was treated very poorly and wrong , I need someone to speak with please and also I want to make a complaint on both managers one of them is Julie store address is 119 W. Oakland park Blvd 33311 Fort Lauderdale she is rude and very unprofessional when I tried to speak to her about my daughter getting a employment this is my number 954-822-6166 I did send out a email what clearly happen at Hrcharleys.com

On August 21 2023 I went to eat at Charley’s in south hills village store ordered a sandwich handed the cashier my husbands debt. Card he rang me up handed me the card back he was very disrespectful to me and with an attitude called me by my husbands name and I said my name is not Barry you can clearly see that I’m a woman he said with an attitude oh well that’s the name on the card by that time my son asked him why would you disrespect my mom apologize he said no and

what are you going to do about it by then it totally got out of hand instead of apologizing he was egging on my son he also called my son names the whole time, I’m trying to hold my son back he is supposed to apologize representing your company he is a disgusting person I am a cancer patient and I didn’t deserve that cruel…

I had the worst experience ever this is my first time ever eaten at Charleys Philly steaks and I decided to try your new location 02647 W. Oakland Park Blvd. 60 for blue cheese. 59 for my first time ever. Try your restaurant.

I am very unhappy in unsatisfied.

I ordered online around 5:50pm (the store closed at 7) upon arrival the manager Daisy Romero told me that they were closed at 6:28pm and did not make my order and then said she could not give me a refund because she didn’t know how to.

I am writing to you as a concerned customer for the well-being of the employees at this exact location in Rialto California. I was in there yesterday afternoon on 7/30/23 & the whole establishment is in unsafe work conditions after learning that they are working in zero air-conditioned establishment because the owner of this location refuses to pay for AC repair.

They were expressing to me how upset and stressed. They are working in these hot conditions when it is such a brand new building but with no AC. Please reach out or send a technician to this location to fix the AC as the workers inside this establishment are working in 100° plus not to mention the high percentage of humidity inside this tiny establishment was zero air-conditioning.

The only airflow is the air coming through the…

Hello My name is Norman McKinney: I ordered from your location in Laurel MD the address will be attached along with the order I did online! I reached the location around 6 was running late but entered the store with my name and order number!

They said no order is here wrong location so I got my phone and showed the staff and they still was lost and very confused and unprofessional to say the least!!!! Once 3 employees looked at the order and they still gave lots of excuses why it was wrong while looking at the order!!!!!

Very sad so they said it was placed at 12 noon so they made it and threw it out because no one came and got it!!! The problem with that it was supposed to be ready at 5pm which you will…

I ordered 2 subs from Charley's. One chicken and one beef on 7/18. I had no problem with the beef. I was eating the other half of the chicken sandwhich another day and saw a black thing in the melty cheese part.

And when I pulled it out it was a fly. I'm not sure how they could miss a fly on the sandwhich because it comes open faced. Obviously I'm disgusted and did not eat the rest. Minimally the north versailes restaurant where I got it needs to work on their pest management in the kitchen area.

The way the fly was, it looked like the fly was on the sandwhich when the cheese was put down because the fly is pretty much intact. I've never had any problems with that restaurant nor the other subs I bought that day and I took apart the rest of the sandwhich and it was fine..

but there was…

Made a purchase at my local Charley’s in the mall and an unauthorized 20% tip was added to my bill. I in no way clicked the tip and actually the only option to press was BACK. This is a scam and I will not let this rest with just this email.

I cannot imagine how many people have been taken advantage of . These are working wage employees and not servers. I know how this works . It’s a total scam and THEFT! Sincerely Elizabeth Smith

I'm sitting in my car right in front of your Glendora store and was hoping to get some stuff, but for some stupid reason they are closed? I really don't understand the reason for this insubordination, but I am extremely pissed and very frustrated about this insubordination. I would really appreciate being somehow compensated for wasting my gasoline and the time I took out of my busy schedule to come over here for nothing!!!!!!!!!!!!!!!

The lady up there well the manager up there she allowed things to go on up there that should not be happening she put me in a situation where someone or myself could have got hurt

Hi, My husband and I ate at your restaurant on Saturday, June 24th, 2023. Around the time 5:30pm. We ate at the Riverchase Galleria food court location. We purchased 1 small Philly cheese steak sandwich, one small bacon chipotle chicken sandwich, one cheese fry, one regular fry, and two regular fountain drinks. 67.

We purchased our meals using my husband’s cashapp card. Saturday, June 24th, 2023 at 5:36PM. 67 at Charley’s Philly steak Birmingham, Alabama. Once we were finished with our meal, we threw away the rest of our food along with our receipt, not knowing we would need it.

So unfortunately I do not have the physical receipt, but I do have the cashapp email notification that we made the…

Hi my name is aneesah sills I wanted to let y'all know that y'all fries was wet and not cook at this location they address 1750 deptford ctr rd. Deptford twp nj 08096 6089419936 the date 6/23/2023 order I'd AC2RLLP9QAB employee name Krystal the time 10:47

I ordered food today and it was horrible I called and couldn't get in touch with nobody. I went to the one in hulen mall. I would like to receive a refund are a meal voucher are something my meal was 21 dollars .

I stay 20 mins from the mall this was the first time my food was like this I'm very upset

Today I order a sandwich for my grandma to have it delivered but when the delivery driver got to the restaurant the manager or person in charge said they could not find the order nor could they give me a refund on my order!!! This is so unacceptable as a customer

I went to your store valley hills Mall the store number 00 623 I order a regular watermelon lemonade and a original fries. A girl came out of the back the guy told her to give me my fries she opened a brown paper bag sitting on the counter the the bag fell on the floor she picked the bag up put my fries in the bag and

try to have me the bag I said no. I asked him let me speak to a manager they wouldn't let me speak to a manager. You can call me back at 704-495-7623. I have put this incident all over Facebook.

IM NOT UNDERSTANDING WHAT HAPPENED NOR WHY BUT I DONT UNDERSTAND THIS SITUATION AT ALL ,THIS HAPPENED SUNDAY JUNE 5,2023 AT 5:30/5:40 PLEASE HELP ME UNDERSTAND, RESPECTFULLY ANGELA

I just came from the Charleys at Tuttle Crossing Mall. The chef/manager was extremely rude. My nephew and I both have food allergies and when my nephew asked for no cheese on both the sandwiches he was subjected to loud verbal abuse from the man making the sandwiches.

Now we had eaten there before and never had any problems. But the chef called my nephew a faggot and embarrassed him in front of the other customer. It took 3 tries to make our sandwiches correctly because he was so busy yelling and making fun of our order because we have allergies and he was so busy humiliating my nephew.

This is no way to run a business and I don't know if I ever want to return. We weren't asking for too much just no cheese on both and 1 with not bread. This was unexcusable.

I went to Charley’s in the Galleria Mall in Hoover, Al. I got a small Philly and cheese and bacon fries. I got home my fries were cheese bacon and ranch fries, I had to trash them because I don’t eat ranch.

Next my Philly I got a Philly plain with only cheese peppers and onions. My Philly had everything on it with extra Mayo. I got so sick to my stomach I vomited. I tried contacting the store but I got no answer.

I still have my food because I was going to maybe go back but it’s too far from my house to make a trip just for food. What are the steps I need to take to get a refund?

The customer service you receive is not acceptable and the attitude from that young lady behind the counter you will lose a lot of customers this way

mind you it cost us $30 just for food, didn't think we should have gotten bad attitude too...

Inland center mall location is the worse service. They have you wait 10 mins before they even start on your order when they are not even busy on a slow weekday. The food is good but the service is slow.

They have 6 worker and only 1 do everything. They need a better teams and better managements

I placed an online order at 9450 S. Main St. Plaza ten wings and a drink upon arriving at home I realized there was only six wings. 79 this location is ridiculous maybe someone is trying to make a little extra cash or maybe there is a counting issue.

The drive there and back was not worth the trip to correct the order. I was truly disappointed because not only do I order for the evening it is also lunch the next day. I would like for someone to contact me regarding this issue 713-208-9319. Thank you in advance

This is for the Charley's in Apache mall Rochester MN My son's gf who is a minor was very uncomfortable around the boss there and he wasn't very professional now she needs her check rewritten and she is scared to.go to.him we are going to contact an attorney unless this matter is taken care of and he is reprimanded. This is very.serious pleaee contact me asap.lisa blickem 5075088238

If I could give zero stars I would your Dunedin Philly cheesesteak needs an overhaul of personnel they obviously are too busy on their phones to even pay attention to how the order is to be done. We go there 2/3 times a week always drive thru.

They have messed up my order at least four times in the past month. I always get the same thing regular just steak and cheese nothing else, easy right? Well no today, my husband routinely changes his order so his is usually wrong, I mean how hard is a small size with steak and mushroom only?

Nope when I got home they had put cheese on it! Today my husband wanted a small with everything, mine was regular just steak and cheese well first off the man taking the money charged me for two regular, so I asked he said he could give the money back but

I…

After I ordered a 7inch sandwich and the sever handed it to me, I thought he was joking. $10.47 for what should have been a two inch sandwich. So disappointed I can’t see me eating there again

Unable to use reward code as described on app. Totally scam app

Drove to the mall in odessa tx. @ 7pm. Was very excited to here we had one. Waited in line. Only one person in front of me when they told use they are no longer doing sandwiches. Just fries and drinks.

Needless to say I'm pissed. I drove from the Southside and even denied going out with friends to eat at your establishment. I just want to know why only drinks and fries.

This happened at mall in Concord CA store my family and me we always order foodian diabetic old man 67 year oldI ask the person in the counter for a zip of the lemonade he told me he will ask the mger name iak or iam African American very rude said not, I was in shock after I spend lot money at that store every week, I never want to come back to this store to bye any food

I went to the Charley’s location in barboursville WV at the Huntington mall. The store was 8 minutes late opening and they were very rude and said we’re not open. I said what time do you open. She said 11 so I said it’s 11:08.

She said if our gate is closed we’re not open. I ordered a lemonade and left because they were so rude. There was at least 5 other teenage kids that ran over behind me when they saw they were taking my order and they were very irritated to be open.

I will not be going back and shouldn’t have wasted my money there.

On 4/8/23 at aprox. 6pm, my fiance and I chose to eat at your establishment (located at the food court in the maine Mall in South Portland, Maine) because we were starved and Charlie's Philly Steak wasn't busy. My fiance ordered the bacon and 3 cheese steak sub with fries and a drink, I had the ultimate cheesy fries.

The fries were good but the cheese sauce was not real cheese-disappointing. My fiance ate 1/2 of his sandwich, went to bite into the 2nd half and he jumped out of his chair. Luckily he had a handful of napkins in his hand or there would have been vomit everywhere.

He ran for the bathroom where he power puked til he threw up blood. Later he returned to Charlie's counter and told the man at the register. There were only 2 working there, the man and a woman on the grill.

The…

Going through drive through at 946 on April 7th. Your emcees were in the background yelling laughing and using fowl language..like f#$k I heard it through the speaker. I had to repeat my order 3 times. Then the sign on the drive through window that stated the restaurant is closed Easter Sunday is taped to the window with of all things bandaid. You should also drug test them as this person was high as hell.. I don't belive I will be coming back to this establishment.. 2 employees cussing screaming in the background.. and the person handling my food working under the influence.. Charleys Philly steak #02171 5305 Leavitt rd lorain ohio

Annie Green 440-452-9116

I left a message an feedback message over the weekend but I have yet to receive a call back about my order and the reastuanat that I visited didn't answer the phone I had a complaint about my order 229-352-2224 or you can reach me via email madelynthomas67@yahoo.com

when i walked in to go to restroom to wash my hands… i was informed i couldn’t use restroom it’s out of service and only for customers… i informed cashier i will use mens room then since womens is out of order then she said well we can’t find keys and the door is broken …this health and safety issue..

84 but you can’t be courteous enough to allow customers to use the restroom to wash hands etc is unsanitary to me … i don’t get that… soon as i walk in you immediately say it’s for paying customers but you can’t tell by looking at me that i wasn’t going to order food after i kindly washed my hands kinda bias … teach your team not to be bias because i am and

was a paying customer… whether i’m paying or not shouldn’t be how i’m greeted .. should of been more like welcome to charley’s…

You lost me as a customer due to taking my reward dollars. I've been a very loyal and constant customer over the years. When you treat your customers in is manner, you show that you do not care about keeping them.

I will frequent Jersey Mike's and Penn Station from this day forward. Sincerely, Chris Wilson

I went to your restaurant on 3/22/23 store number 02439 and received horrible service. My order was taken at 8:36PM and I didn't get my food until 9PM. The workers were very unprofessional. Mac pants were hanging down and I saw all of his underwear.

There were people in there getting their money back and the worker didn't even want to give it back and I think he even cash app her. Mac made the comment that it's our fault for coming in when it was time for them to close.

I thought that was very rude and inconsiderate. Reminding you the store do not close until 9PM. When I finally got my food it was horrible. It looked like they just threw it together. My fries were so cold. I had to just throw everything away after the first bit.

Food taste great but been going to the toilet every 20- 30 mins for the last 3 days me and my family ate there on Saturday my family had the chicken I was the only one that had a Philly cheese steak and I regret it I have been right since it's located in the Walmart on 95th Ave and camelback in AZ

I had a big order of 5. I was missing two subs and some fries, the lemon pepper wings had too much seasoning on them and the garlic Parmesan wings weren’t fully cooked. I am asking for a full refund.

They have trash (cardboard boxes) all over the bank of the creek. This is not the first time it has been going on for years. The location is on E Broad and considered Blacklick! Do something!!

I went to the location on 75th Ave and Lower Buckeye on 3/13 for lunch. The cook and a manager were having words with one another. I was told they couldn'ttake my order because the cook was walking out after they completed the orders they had taken right before me.

I went to order lunch for my family of six. The young lady that was at the register did apologize for the behavior of the manager and staff. The manager was the cook as well and was going to walk out.

I called the corporate office, where I received a message saying they couldn't take calls because they were relocating locations and the phone system is not set up.

Someone used my account and credit card with your company for purchase in Bronx New York and I live in Tamarac Florida and did not ask for these orders of $38.18 (Order # 16881059580411905) and $35.83 (Order # 16881033005301760) I am HIGHLY upset.

Location 10719 north fwy 77037 doesn’t allow its customers to use the bathrooms. I will not be coming back as this is not Ada compliance and will be in contact with them as well.

I was at the Wellington Green Charley's and I was trying to use a coupon that expired today and I was not aware that I could not use 2 coupons in two different transactions. The girl employee behind the register (whose name was Isabelli) just kept saying l could not use 2 coupons in the same day.

Most businesses allows to use 2 coupons in two different transactions.

First, I asked if there someone else I could speak with and I was told they are in the back. After asking multiple of times to speak with that person they said they would go back and speak with her.

They went in the back and came back out saying I cannot use 2 coupons. After I asked to speak with that person they finally told there is no one there. I asked if they could call someone. Again I had to asked multiple of times and…