Chase Bank

My company banks at Chase bank Southcenter branch and we have had a few words about a few problems but I have one topic that needs to be resolved quickly. We have been with them just a year and last year black Friday I could not fit my deposits in the drop vault.

Every time I could not drop the money I told the merchant teller. A month ago I could not drop the deposit so I told the teller. The bank manager became hostile and said I never told them before 3 times, I reminded him I was the customer.

I told my District Leader to call them so I would get a key for the drop. When I went in last Saturday 10/31/15 I was told without asking that I will not be getting a key. I asked 2 different ways to see what was going on and the teller just said the same thing.

At the Algiers, New Orleans, Louisiana branch of Chase Bank I had a problem. Here is what happened. I sat at drive-through with one teller available servicing eight people for of which were commercial account clients after waiting too long I went inside where only one teller was also available although there were three employees hanging around the desk talking for 10 minutes, yet no one opened another teller window.

I recently closed my Chase Bank credit card after 8 years.

First they stated I filed bankruptcy. I didn't then they stated it was closed for inactivity. Not true. 3rd they stated I had a late payment of 7 days. I work for a company where your credit is a big criteria for employment.

I have pressed them to state a reason because all the reason stated previously about the account was not true. They actually confused my account with someone with the same last name. I want to sue them on principal because they refused to admit they were wrong even after numerous complaints to Chase Bank customer service.

Chase closed my credit card account because someone else with a Similar name filed bankruptcy. Instead of doing a proper investigation and working with a valued customer they send me an official response. They closed the account. After they closed the account they sent a letter stating that wasn't because of the bankruptcy but a late payment of 7 days out of 8 years of on time payments.

I will be filing a serious formal complaint or legal complaint soon. Looking for the customer service line if anyone has the phone number?

, Kenosha WI yesterday afternoon, 10/29/15, at 2:00. There was a couple in front of me that was being helped, and I was next in line. I was waiting a few minutes. The only other teller there was a man named Daniel and he was doing something at the next counter.

He looked over at me and then completely ignored me. This went on for a few minutes. The couple in front of me was still being helped, both talking and asking questions of the teller. Someone lined up behind me and this Daniel glanced over but still did nothing.

Finally, after five minutes or more, someone lined up behind him and Daniel put down what he was doing and helped me. He did not apologize or say anything nice. I felt like I was apparently not important enough to be waited on and that whatever he was doing was more…

I have been a longtime Chase customer. 01 total deposited balance. These accounts have been as high as $400,000 within the last year. Yesterday, I applied online for a $40,000 auto loan. I returned a call from "Gloria" who informed me that "she makes the decision".

I don't know what criteria she used in her decision as I was it informed it was "declined" via e-mail w/no explanation. I have excellent credit and enough cash to cover this loan 100 times over. I am very disappointed in this process.

Since I doubt anyone will respond I have decided to withdraw all assets from Chase and deposit these funds elsewhere.

I originally had gone to a Chase bank in Fayetteville Ga. but the system was down. They called the Riverdale branch and said that their system was still up and so I drove to Riverdale for my transaction. I signed in at 5:20 and me and two other customers were in the bank.

Me and another lady were signed in and waiting for someone to help us. She was called about 5:35 and I sat and sat and watched several bank employees pass by and none said anything to me. At about 5:55 an employee informed me and two new signed in customers that the computer had been down for a while.

My complaint is why didn't anyone bother to tell anybody anything?

This bank has gone to the dogs. All the personnel that was there 2012 to 2014 were excellent customer service people. NOW the worst. The bank is a disgrace to Chase.

I went to the bank to ask for help to get a Balance Transfer 0% interest on May 2015 using my credit card ending in 9048. The employee was new he told me and he didn´t know how to do a Balance transfer.

He did a cash advance. but I didn´t know until I left for vacation and I saw online the statement. I couldn´t do anything until I went back from vacation at the end of June 2015. I went to the bank many times and the Branch Manager tried to help me and called the credit card.

She told me the problems was solved. On September when I made a payment I noticed that the problem was not resolved and I was charged interest again. I call Metuchen branch and I asked for the Branch Manager, Mrs.

Bierd, I was told she was busy I called again another day and I was told she was busy. I had no choice…

Very poor customer service from Nationstar Mortgage. Second time in a week they placed me on hold for an hour, need to operate my mortgage, and every time to sit and wait more than 30-45 minutes. Never using them again!

I went into the East side Chase in Norman, OK a few months ago to get a new debit card. I was told to have a seat and after waiting 20 minutes for a banker to assist, I left, not wanting to wait longer. My card has deteriorated considerably by now. Today, About 3:05 pm, I went into the West Side branch for the same reason as well as to close a savings account that I haven't used in years that i pay 48$ a year to have.

A nice young lady standing in the lobby promoting the new banking machines advised me to have a seat and that Andy (I believe that was his name) would be with me in about 20 minutes because he had a customer and one other ahead of me. I asked her if he needed to be notified that I was waiting, or would he just know to assist me. She said he would know. It was a long wait,…

This account is being written Aug. 6, and involves Chase Bank and how customers that started with Washington Mutual (the bank Chase bought) when, being a customer at 16 and now 71 years old - that's 55 years with this bank, I was treated. On Sunday Aug.

2, I called the 800 customer service number and was told my account had $0. balance. I was very concerned but I knew my Social Security direct deposit would be in my account the next day. I asked for a human being to talk too and was told by someone in account support "your account was closed July 31.

Now, I' m really upset and asked for someone, the next higher authority to review my account, not having any idea why this is happening. After going from one department to another with the same delivery I wanted to get to the upper management.…

Chase bank is ran by heart less representatives. My 17 year old grandson is stuck on a train for two more days without food because they have decided his check card is fraud. His card is a student account under my name and he has plenty of money to buy food on that account, money I transferred from my account.

They insist he call which he cannot for some reason from the train. After two hours on phone last night with Chase and today I have resorted to calling friends to catch him at next stop and give him food.

Recently Chase had removed their ATMS from Speedways gas stations and it has become quite an inconvenience that the only ATM for available use is those of the actual bank branches. I don't think its fair that Chase customers not only get charged by the actual ATM's but also by our bank ($2.00 Non Chase Atm fee). I myself live in Elsmere and the closest locations are in Florence and Cresent Springs, and they seem to be very rare around Northern KY which makes it even harder to get money. Also the mobile app has become quite a hassle to use. In the matter of a week ive been told on 5 different log in attempts that the site was down for repairs.

The other day i was charged by the bank and an ATM because i couldnt just use the app to transfer money from my savings to my checking and just…

I've had an account with Chase Bank for the past several years. I check my account online everyday: (as I pay my bills thru Chase) and have used the "same" user ID and password. Here a few months ago, when I checked my account online to pay some bills. It states my password is invalid. Well, I persisted and after two tries it allowed me into my account. The following day, it did the same thing. This time I had to submit it four (4) times before it allowed me access. The following is a nightmare!

After all the supra I changed my password. It worked for about two days! In total I had to change my password (8) times to get into my account online and now I can't even do that. Thus, I called this Chase Customer Service and spoke to this lady and told her what was happening. This amazed me when…

Chase Bank is the biggest cheat in the world. I made a deposit. They put in on hold until April 15th. I made the deposit toward the first of April.

One of my clients wrote 6 checks. He had changed his phone number. He called the bank several times. He was trying to get his new phone number in the system. No one was of any help whatsoever. He finally just asked that the bank return his checks amounting to $4,800. They said they would. They never sent him his money.

Everyone was very rude at the bank. No one was of any help. Chase Bank cheated me out of all of that money and said they wouldn't do one damn thing about it. I hope Chase Bank loses all of it's customers because they deserve to.

In my review of Ms. Bell’s bank statements it was discovered that her account was overdrawn at least twice each month for over a year. This is not the behavior of a customer who would be considered to have an outstanding customer history. This brings us to question Chase’s reason for allowing a check for $5000.00 to be withdrawn against before clearing the account.

One other transaction was deposited to this account on 11/26/12 for $2,500.00 that bounced due to insufficient funds two days later on 11/28/12. It seems that this should have triggered a red flag that this customer created a history of depositing large sum checks that were insufficient.

The back statements to this account show that the bank charged approximately 26 overdraft fees of $34.00 from the months of December 2012…

I received some convenience checks from Chase Bank in which I have been a customer for probably 20 years. I wrote a check for $2185.00 to Prudential Life Insurance Company.

On or about 4-28-2015, I received a email from Chase Bank fraud department. I called immediately and told the person that I wrote the check and gave her my name, my address, my social security number, date of birth. She then wanted some more information that I didn't think was necessary. If she was concerned about who I was she could called me back on our telephone number which was provided to her.

The Chase representative—on her own—decided to stop payment on the check.

I have been a loyal customer to Chase Bank and never dreamed this would happen!! Furious and reconsidering if I want to continue on with Chase...

As said before the people that work at this Branch 145th st. & Bradhurst is very nice and friendly. My complaint is not about them. It is about the entrance door and glass . They are very, very dirty I complain by phone and in person .

I was told the store in on a list and they have to wait until the cleaning company got to that store. I have been to some of your other branches and the doors and glass seem to be clean daily.

Chase put an illegal lien on my bank account. They told me IRS wanted it but they are refusing to give me my money and according to the law if a person is on SSI. They have no right to tie up their money but they have a lien on it.

IRS said today they are not sure they did put a lien on it, so Chase should be forced to give me my SSI checks of $1950 or I will starve until next month's check of SSI. 00 a month and now cannot pay my rent and food bills.

The employees that work at this Bank are all i find very nice. My complaint is the Filthy Dirty Front Door you enter. I have complain at the desk and made phone calls . Everyone said the same thing , that the bank is on a list and the company hasn't got to that bank yet to clean the Door and windows.

I have never heard of this before , This is New York City, Chase, i am sure has a company to mop and clean the floors everyday. It has been this way for months your customers or employes should not have to touch that Door. The other Chase Branches...

I go their doors and windows are being clean.

I have been a customer of Chase for 35 years. I have been using the Chase app that has the quick deposit where you take a picture of the check and then it is deposited. I have a windows phone and have been quite happy with the app.

But Chase has quit using the app and only provides it for Android and IPhone. Instead they say use Chase Mobile app online. But it does not have the quick deposit. What brain child at Chase decided that it was ok to offer something that was not as good as what you had.

It ok to offer something different, if it is the same, or better, before you discontinue an app. I run my business (construction remodeling) with all windows platform and it was really great to use the quick deposit. It saved me time during the day.

Now, you are making me make a choose between…

I have been a customer of Chase for 35 years. I have been using the Chase app that has the quick deposit where you take a picture of the check and then it is deposited. I have a windows phone and have been quite happy with the app.

But Chase has quit using the app and only provides it for Android and IPhone. Instead they say use Chase Mobile app online. But it does not have the quick deposit. What brain child at Chase decided that it was ok to offer something that was not as good as what you had.

It ok to offer something different, if it is the same, or better, before you discontinue an app. I run my business (construction remodeling) with all windows platform and it was really great to use the quick deposit. It saved me time during the day.

Now, you are making me make a choose between…

Bank teller at Burbank, CA First Street, Branch 740808 was very rude to me. ". He also raised his voice and ask me "What do you want me to do with your check? Very rude! He is a tall guy and his name is Patrick this happened on 3/26/15 @ 10:50 am in Burbank, Ca.

I have been a chase member ever since I was born. The fact that you are making chase inexcessable to windows phones really irks me. You are really giving in to the man, and frankly that sucks.

Chase has been making a lot of bad mistakes in my checking account ever since I got my wallet stolen last year on December 15, 2014. Recently they took out an amount for a purchase twice of $7.40 and have not credited it back to me. I am sick of their mistakes, and they won't stop!

I'm a Realtor in Aliso Viejo CA. I've been hearing an ad slot on the radio in which Chase Mortgage promotes their mortgage website as a "One Stop Shop" and there is no need for a Realtor. I'm letting you know that I have tremendous influence over the Mortgage companies used on my Listings, and my Sales.

As long as these ad spots run I will do everything in my power to discourage everyone in my personal and professional life to stay clear of Chase. I am also in the process of bringing this concern to my local real estate association, the National Association of Realtors, and the California Association of Realtors. If you don't value Realtors you're going to find out what it's like when they don't value you.

I recently lost my check/debit card and closed it. Let me say that I 've had this account for over 20 yrs. Up until yesterday I was extremely satified. Doing what I thought was right after loosing my card I closed it. Needless to my surprise, my rewards points which you no longer offer were wiped off with out any notification.

I had been holding on to these points for this holiday gifts. Not knowing my balance I spoke to YOUR represntative and explain if I didn't know the exact amount. 4300, 43,000 I don't know and stated that. Well, reviewing my account yesterday I notice a strange credit of $43.00 deposited on 12/07/12. So after contacting you, I was told there was nothing that could be done. THIS IS UNEXCEPTABLE!!!!!!!

A disatified customer who is looking at other banks!

My husband and I bought a home in north Carolina, the loan was in my husbands name as he didn't need me to qualify because I was unemployed and a care giver for my mother. We always made our payments on time and in fact we usually paid a month in advance.

My husband died and I notified the mortgage dept but they would not talk to me or give me any information because I was not on the loan. I sent 4 death certificates, sent many letters trying to get them to help me but they refused to talk to me for confidentiality reasons.

I faxed the death certificate and mailed the other copies to multipal depts. but they still would not respond. At that time Chase offered financial assistance and sent an application addressed to my deceased husband. They would not accept it from, still because I was…

11/17/2012

I am getting very tired that Chase keeps calling my home number asking if so and so is available. After explaining a minimum of 12 times in 3 weeks, I am getting extremely irritated that no one at Chase has a brain in their head . If I give them ny telephone number and last name and it does not match what is in their records, I feel that the next step shoul dbe a Class ACTION Law suit for undo harassement....

Please remove my number from your system if not - the problems that will arise are on your head................

This Has been happening for the past 4 day Zoom.Com.Is taking 974.99 each day.And Chase is no doing NOTHING about it.I have been to Chase 3 times this weeek.And they Have NOT done nothing about it.And my Money keep disapearing from my account.Please HELP.

Hi I have an account on chase bank which is frankfort Il Colorado Ave. It is near my home so I choose your bank.I am not satisfied with service . When I was eligible for card that took more then four month to deliver.Every time they told me that I will get in mail in seven to ten days and when I didn't get it .I had go to bank again and every time they told me it is the post service .I alert post office too .Finally I got it after many visits.It was waste of time ,gas energy anf frustating.I gave them benefit of doubt that may be it was misplace by post dept and did not complain

Again they show their service when I ordered for my checkbook . I had to order check book whiich I did in last week of Jan 2012 and the date before 27 .I was told that I will get in seven to ten days. Chase bank…

Chase contacted me in Dec. 2011 about suspicious activity on my acct. At which time my debit card was cancelled and a new card issued. In Feb. 2012 I went to use my new card and the transaction was denied.2 months after the initial card was cancelled the same company was allowed the charge $2000.00 plus dollars. Now 3 days later I'm disputing the charge. Howcome a company was allowed to use a card that was cancelled and no longer valid 2 moths later. I'm furious. And have no access to money. The next step for me is to hire a lawyer to sue Chase Bank for not complying to secure banking as prpomised and the company who made the unauthorized charge.

I am told they are waiting on a sales report; from a company whom don't have authorization? I will be waiting forever. This is the worst service…

As good business it should be considered to implement an operational procedure that monitors the updating of your website to include only active locations. Your north Dale Mabry location in Tampa is now a Chase bank, but is still listed on your website. Poor operations as this should be a relatively simple task for an organization as large as yours.

In Sept of 2008 my contracting business was very slow and I fell behind 4 payments on my lake home. I contacted my lender, Chase Bank and explained the situation. I requested the modification and the manager at that time put me on a 3 payment "Trial" payment of $1800 a month, $650 more than normal PLUS a $5000 downpayment. I thought this was odd but never having done this before I agreed. After scraping up the down payment and making the 3 payments I was then placed with another manager. This one told me that things had changed and I would be required to make a $2500 down payment and 5 payments of $1200.

By this time I was very leary but this was my lender and I didn't know I had any alternative. After these payments were completed, I called to check on the process I was again placed…

My husband had an account wth Washington Mutual but they merged with Chase. Chase sent a letter to my house claiming that unless they hear from us, they will transfer the money to the State for being inactive. I just found out about this when I received a 1099 claiming a distribution money that I never received. I went to the Chase and asked them to correct this mistake and re-open the IRA account. They refuse to do it. I ended up payting taxes for money that the state still has it. Chase bank has closed my IRA without telling me, and it's caused all kinds of problems. This scam has to go stop now.

I've been a Chase customer for many years, with thousands of dollars in accounts all over the place. It's not reason why they can't go into my account and clear up this mess, my money is…

I love how Chase has singled out an entire group of mobile phone users. I am relieved that I switch to a credit union before this happened on top of the fact you have no offices in upper Pennsylvania or lower new York area.

I think everyone should switch to a credit union just for the better personal service and lower costs in fees and other services. You, Chase bank can be replaced with a plethora of other banking options an i hope you lose a lot of customers due to your stupid choice.

It is very hard to say this, but my father Frank Fanella is a deadbeat. He is always making up excuses. I am grown now, but my mother, Claire, is still raising my younger brother and sister and is facing foreclosure now.

Now, my father is getting into dope dealing with another black sheep of the family Dominic Thompson in Florida, who has already been convicted. I don’t know what else to do to stop this insanity.