Chase Bank

Every time I make a purchase that may put me over the overdraft threshold by a small amount (eg. Not enough to impose a fine, I am finding that my transactions are being processed in a much different order. Larger purchases are made before this smaller one and is being rearranged to overdraft my account over the threshold. This has the appearance of being purposely done to impose multiple larger fines and I'm growing increasingly pissed off about it. Say I buy an item that costs $56 with $52in my account (52-56= -4, still not over the fee threshold) then I buy an item that costs $4 (again still not over the threshold).

However, the $4 purchase processed the day it was made and then the $56 one is left pending when it was made at the SAME store ONE DAY EARLIER. This results in the math…

I was denied because of my debt to income ratio largely due to the students loans ( parent plus loans) I have for my sons college education, none of which I have ever missed a payment on. My intention was to use the line of credit to make home improvements, sell my house and immediately pay back the line of credit.

If I am ineligible for a line of credit through chase, then I don't know who can be eligible. I am very angry about this denial and will be closing the 10 chase accounts I currently have and will pursue a line of credit as well as my next mortgage and all future banking from another bank.

I don't like the new Chase Bank banking system. You did not even ask us. Just transferred us to the new accounting system. The stocks and bonds are not even separate. Please put us back to the old system. At lease give us a choice.

I can easily go to another bank.

I went into your branch in maricopa az to add my wife's name to my account. We had passports, drivers licenses, social security numbers with us. The gentlemen that we were let in to see confirmed by account and my identity and was satisfied I was me.

Then he tells me I cannot add my wife to my bank account unless I had some sort of utility bill with our joint names on it. I was flabbergasted that I can't add anyone I want to my account to spend my money not yours mine.

Obviously you don't want Canadian customers with a rule like that. Why is it do we cost Chase to much money having a account in your branch or what. Like a utility bill for verification not a passport or a drivers licence no a utility bill. Unbelievable

84 to pay off the account, they got the money May 17 and have yet to apply the money to the mortgage, so my credit is still being damage.

I went to the ATM machine on Friday 6/17/16 approximately 4:15. After waiting in a long line outside the ATM machine states it is shutting down so I went inside and there were employee's standing there and long lines inside too. I did ask why are the ATM's constantly not working and one of the employees said that the one inside is working. I have stage four cancer and needed to get some of MY money to pay for medication. When I said I did not feel like waiting and this is why Chase Bank is going down hill. That employee said well then go else where and kept repeating bye bye to me.

I did say I pay his wages and he should not be so rude as I left. He asked me who raised me (I'm 64) and I did respond not his Momma. He then followed me between the two exit doors and said Fuck you to me. Now…

I called the branch in my hometown to speak with someone about how my account was closed and over drawn. I was also letting the employee know that my job had direct deposited my checks into my account. I was asking him to look into my account and let me know if my checks went in and fixed my over drawn balance. He didn't ask me for any of my information, he didn't look into my account and proceeded to tell me that " since my account is closed my direct deposit would not go through, the checks would have bounced and been sent back to the employer." I asked him if he was for sure and he said "yes I am sure." I also asked him if I needed to call an 800 number to speak about this matter and he told me "no you don't have to call an 800 number."

When I called my employer back she had told me…

Let me start off with the fact that I LOVE Chase. I was a Bank of America customer for 24 years and because of absolutely awful customer service in another part of the state, I switched to Chase. I haven't been disappointed until now, 5 years later. I am trying to get my finances and credit report score in order. I now have a financial position in which to do so reliably.

Now... I have called Chase for a credit report request and was denied. Given the fact that you have people who want to improve their credit score and financial situation, would you not think that a credit report just isn't all that tough to provide given all of the other "free credit report" gimmicks out on the internet aren't free nor are they accurate?

Not only that, but your customer service person had no idea how I…

Went to pay on my credit cards (6/6/16) at Richmond, KY. Big Hill Avenue location (as I have for many past years) and was told by lady that she couldn't accept my money without an ID.?? Don't understand this! I wasn't withdrawing $, I was paying money!

What if I sent my daughter to pay my bill for me? This was/is idiotic to me! Explain this rule she said was implemented 2 years ago!?! Wasn't happy at this inconvenience!

I was in the United States to study in 2014. 00. After I entered my PIN number and amount, the ATM stated my pin was incorrect and issued a statement saying the transaction was cancelled. Since I didn't get the money, I discarded the statement, however the money was deducted from my credit card.

I used a chase ATM and would like proof that the money was not issued to me to present it to my bank so I can get my money back.

I have 2 houses loan and 2 businesses with chase. My whole family is chase customers. I'm working on my 3rd loan with chase and it's been going on since December 2015 until now. My 1st and 2nd loans were great. Both Loan processor and mortgage banker were not professionally done the job. Took them at least 3-5 days to answer emails or response my questions. 3 weeks ago was my closing date and Chase called an hour before that they had to be cancelled due to missing DOCs.

Today is another closing date and Chase didn't provide the update closing disclosure to the notary. I mentioned to them prior to closing date that docs were not update and my wife name was misspell on the documents. however, they still provided a non-update docs to the notary on the closing date. We had to spend an hour on…

28 interest fee. We have never been charged an interest fee before and we have never been late paying our bill. 50 you claim is past due. We did have a problem in March and a letter was sent to you dated April 10th explaining the problem.

We had ordered some face cream thinking it was a free trial. Not only were we billed for it, we were sent eye cream also.

However, we paid the bill. The next month they sent us more creams which we did not order and of course billed us for it. We complained ti them and asked you to reject any more charges from them.

I am the office Manager of Dendac Dentist Pc. Dr. Nayeem asked me to get Chase deposit slips from across our new location at 28-57 Steinway Street, Astoria, NY 11103. I walked into the Branch at Steinway Street and 30th. Avenue on April 28th, 2016 at around 2pm and asked the the officer there if I could collect the deposit slips. Please note he did not greet me, like any other bank officer when we walk in.

His name, I later found out is Mr. Mo Elder. He followed me as I was going to collect the deposit slip, he said to collect at most two or three deposit slips only. I told him that we need more and usually take a bunch at a time. He then himself handed me a small bunch of deposit slips and started to complain why my Doctor do not order them on line in a very offensive manner. He…

My husband and I have banked with the Chase bank in DeRidder, La. for as long as it was Chase. the service has always been exceptional. Up until recently, when someone decided to alter what used to be a pleasant banking experience, and turn it into a nightmare! Now you have to wait in a long, slow line to get anything done. One teller is trying her utmost to do the impossible of keeping it moving, while another poor teller stands idly by, unable to be of any use.

Then, to top it off, there is an ATM machine shoved in your face, like you are to stupid to know you can use the one outside, but, you already know what you need, and its a person!!!! not another ATM. In my opinion someone with more time then sense, devised this cock-eyed scheme just to make customers upset. Please, at least , go…

On 4/20/2016 I went to the Chase branch located at 700 S Sepulveda Blvd, Manhattan Beach and there was a sign on the door that it was closed temporarily, use the branch located at 1727 Artesia Blvd., Manhattan Beach. I went to the branch located at 1727 Artesia Blvd. I happened to look at the time as I walked in as I was running behind for an appointment. It was 5:41 went I walked in the branch. There was only one teller working and the customer she had was with was taking a long time for their transaction. Meanwhile the manager is just sitting in his office looking at the wall twirling a piece of paper in his hand. At 5:57 the line has not progressed and has actually gotten longer. The manager comes out of his office intent to walk past all the customers and lock the door.

His actions…

In the mail I got a coupon that stated if I opened a account with a chase I would receive 300$ for setting up direct deposit. I needed a new bank so is thought I'd give it a shot. I set up the account and did in fact receive th 300$ in my account shortly after. On the coupon it did not state catches to receiving the 300$ besides setting up the direct deposit. I later went to close my account with chase for financial reasons and they took the coupon and reversed it because I didn't have the account open for more then 6 months which nobody told me was part of keeping the 300$.

After that the couldn't give me the 300$ back when I tried to open it back because the coupon was already "used". After that I was ver dissatisfied with the service and the communication with the staff. I will never…

My account was closed for an unknown reason after a "review" was performed. This happened on a Saturday afternoon after all the branches had been closed and I was on vacation with my 2 children leaving me with no access to my money.

I called the bank to ask why and no reason could be provided. They stated they would mail me a check with my money which was unacceptable since I required access to my money since I was traveling. This experience left me angry, distraught, and confused.

I have had issues with Chase and their customer service in the past but this one took the cake.

I have been a customer of Chase for many years. I always get my papers that need to be notified at the same branch. Today 4/9/2016 I went in to get a paper notarized. Only to be informed that I needed to make an appointment? I never had to before. Mind you no one was there. I informed the lady I can't make an appointment because my husband is a Police officer and can't come any other time. She stated she can't help us because she had a client coming in 15 minutes. Really? No one else was there and she could have in my opinion accommodated us. It only takes 5 minutes tops to get something notarized.

We left very upset. Had to go to another branch further away to get the notarization done. I am very disappointed. I am even considering closing my accounts with chase. The branch I first went…

I received my back pay for disability and signed the back of the check for my son to put it in his account at Chase they did not ask for any type of ID and gave him $200 up front from the check. 48hrs later they froze his account and told him I needed to bring proper ID before the funds would be released. Which at the time that they took the check was NEVER mentioned. I took the letter I received from SSDI, my social security card & a picture ID even though it was expired to them. They told me & my son that the bank would be closing his account and mailing him the amount that the check was for minus the $200.

If I could not get proper ID due to my health issues which is the cause of my disability I can not be up long enough to go through the process it takes to get it. They did close his…

I just wondered why Chase banks don't take loose change anymore. I asked the manager of my bank because I wondered what small businesses do with their change.

First he said we don't get any loose change from small businesses (which I don't think is true because I've seen people in the bank depositing bulging bank envelopes) and then agreed that he had complains about a further erosion of service. You mean to tell me those three women standing around couldn't take a few minutes to count my change?

I have been going to the same bank location since 1988 (the building and my accounts have changed hands four times). Each time with a loss of service. I will be enquiring around at other banks. Even my small town has half a dozen.

Chase approved the recipient, myself, for an international wire transfer to my bank account in the UK. But when I tried to wire money to the approved recipient they blocked my account. They sent a message to my secure message center. But Since they already locked me out I cannot access it. I tried phone. I could not answer some of the security questions, eg. what is the zodiac sign for your birthday, who is your personal banker etc. There is no personal banker. The one who opened my account about 2 yrs ago does not remember me. I never saw her again. Personal changes all the time so no one remembers me, nor do I remember their names. How are you supposed to remember when you do most on line, never see the same person twice when you do go.

I have just moved to the UK. when I call them,…

I called the Chase Bank customer service number for help regarding my recent transactions. I was helped over the phone by a lady named Yola. She helped me with my concern however, she was very rude! I could not hear her correctly, when I asked her to repeat the statement she caught an attitude and began to breath hard and etc.

I am new to this whole thing and I felt inferior to her, humiliated and remedial.

I am a new customer who opened an account on 2/10/16 at Battle Ground, WA. The purpose of the account was for my 93 year old mother’s social security check to be deposited and me to pay out to her adult family home where she is cared for. My wife and I are almost 70 and we wheeled in my mother, so all are account signers were there. My wife and I live in Alaska (no Chase bank) my mother is in Vancouver, WA. All went well opening accounts. Chase debit card arrived in Alaska on Feb 22nd and said pin was mailed separately. I activated the card by phone. As of March 2nd we have had no further mail from Chase. My wife and I left for Maui, HI on Feb 24 and will not be home until March 16, 2016, as we are celebrating our 40th Anniversary.

On March 2nd WA Department of Human Services finally told…

This is NOT a complaint but a Plus mark for a little lady that works there named Stephanie. She went out of her way to show me something on the ATM machine that I wasn't aware of or ever got info on in my bank statements.

I have banked there over 20 years and NO one has ever asked to help show me how to do something. Chase needs a lot more people working for them like this little lady.

The Chase Bank drive through is ridiculous, I try not to use it. I'm in line 8-14 minutes, every time. Something needs to be done. I'm 3rd car in line and have been here 8 minutes, I'm sure it will be another 5.

00 dollar bill. First: No tellers available.

Second: Waited 15 minutes and was informed I needed ID to break a small bill.

Third: The branch just does not care. The Branch in question is located at Spanish River and Federal Highway in Boca Raton Florida. I think you guys are getting to big to care about the regular customer.

I wanted to close out my checking account with chase,but was considering starting a savings account instead, until one of the tellers at 9540 Telegraph Road Redford TWP. 48239, asked me what I was there for, and told me she didn't want me sitting there in her waiting area,and that I should go to another branch.

What a scumbag she was, very uppity and arrogant. Never banking there again.

I am so tired of being harassed at the branch to use the "new atm". I am an intelligent adult and can make my own decision if I would like to see a teller. I come into the bank to do my business transactions. I think your policy of having less tellers and more machines is a very bad business decision. You are alienating a lot of your customers, especially your business customers. The tellers you do have act like they are doing you a huge favor by doing their job. Great way to make your customer's feel wanted.

I guess it is time to look for a new bank who actually believes in some kind of good customer service. I have talked to a regional manager about my concerns several months ago, and obviously our conversation meant nothing. Every time I am in the bank, I hear more customer complaints…

The lady who was helping me earlier today was really unprofessional, I was doing deposit for a business account at the location of 19500 Plummer St, Ste G1, Northridge CA, at around 12:45pm. The lady asked me how much is each stack of the $1 bills, I told her they are $100 in each. Instead of running all the bills in the money counter machine, she only did the larger bills and told me she will do the $1 bills later, and I can leave.

Seriously? So I said to her, "it's okay I can wait, I prefer you count them now, make sure the amount is right" (which they usually do in front of customers) so she turned to her colleague and said "she prefers us to do it in front of her" in a very unpleasant tone. As if I'm making a ridiculous request. Is that normal for someone to do that when you are…

Every now and then I'll have weird transactions made in my Chase Bank account. 99) out my bank twice. It's January 28th and on the 27th I haven't used my card. The last thing I purchased with my card was at dollar tree.

But this time almost $100 dollars is coming out of my bank that I did not authorize. This problem needs to be fixed or I'm gonna have to close my account or limit my money and get over draft protection.

Online banking not available for hours. No help with customer service. They were unaware that site was down. If they can't keep their servers reliable, how secure is their website?

I opened a new a Chase direct deposit checking account on 1/1/4/2016. I started the process on this date and completed it two days later on 1/16/2016 with a local branch in West Nyack, NY. The branch rep. had me sign several documents to complete this. I made arrangements with social security to transfer my direct deposit from People's United Bank to Chase Manhattan. Today, I received a phone call from the Chase bank representative informing me that Chase had decided to cancel my direct deposit checking account without any explanation.

I called customer service and they stated the same and said that they did not have an explanation. I was connected to someone at corporate headquarters and she stated that the bank had the right to review my account and cancel it at their whim and that the…

As I normally do every month for over 2 years, I made a withdrawal from the ATM at the 285 Main St., Poughkeepsie, NY location (along with the ATM Fee Charges). And as always the ATM only disperses bills in the denomination of twenty (ie: 20 dollar bills). From the ATM I go over to a Bank Teller to exchange the twenty dollar bills for other denominations which usually consist of 100, 50, 10 & 5 dollar denominations & a roll of quarters.

Today (Wednesday 13, 2016) I proceed with my normal routine & was told by the Bank Teller that there was a new policy in place where as they could no longer exchange said funds unless I had an account with Chase Bank. (My account is with HVFCU, Hudson Valley Federal Credit Union through my employer). When I spoke to the Branch Manager about this, she…

I called my chase credit card AND the chase bank to let them know I would be making big purchases (in the thousands) in business with San Francisco and to allow these charges to go through. No problem you said. Yet, after the second time trying to deal with business in S.F. chase AGAIN chase stopped the charge from going through. This is unacceptable as I told them the dates I'd be in S.F. and that I'd be making a few large purchases.

It's embarrassing when you decline my charges so I went with another charge card (NOT chase) and that went through. I gave the go-ahead of these large purchases (for a clean up crew to clean up the house of my recently deceased sister). My credit score is around 827 and I've always paid my card in a timely fashion. I have about 15,000 dollars credit on my…

I am, reluctantly, a Chase customer. My bank has changed hands several times, but has been a Chase bank since the demise of Washington Mutual. I recently decided to make a change in the amount of a recurring transfer of funds from my checking account to my savings account. At a nearby bank branch, the teller informed me she is no longer allowed to process this sort of transaction. She provided a phone number for me to call, and mentioned that I could also do this online.

I called the phone number today. The person refused to help me, and said I would have to do the transaction online. She was rude. I asked what one would do if one did not have access to online banking; it so happens I do have such a access, but my preference to accomplish this entirely reasonable request in another way…

Today, around 10:00 am, Monday, December 28, 2015, I went inside this bank, and tried to make a cash deposit into my daughter Michelle Burgos account at a Chase Bank located at West Camp Wisdom and State Hwy 360. in Grand Prairie, Texas, and was refused my cash deposit, which is crazy! cash is king!, I was told I could only deposit a check which is also crazy! so after waiting a long time in a long line, I had to go get a check, after returning, I had to stand in line again which was longer this time, just to make a deposit. At this bank location, there are only two tellers in this big bank to handle such a large population, which is also crazy!

And the same two tellers are responsible for handling in bank customers and drive thru customers simultaneously, which makes for a long waiting…

I opened a new total Chase Bank checking acct. At beginning of Nov 2015 during which time a $150 promotion was being offered and it was never applied to my acct I definitely met the requirements. The branch refuses to help rectify this troubling issue.

Please contact me to arrive at a remedy as I am leaning towards a change in institutions where honesty and integrity go hand in hand with just dividends and fees. Thank you. There is a good number where I can be reached at any time, I wish I could say the same about Chase Bank customer support dept.

There are not enough tellers to handle the customers. There are plenty of bank officers, but not enough tellers. In addition, the parking lot is the wild west and the bank personnel say it is not their responsibility, despite the parking lot being on the Chase premises.

People park there and do not use the bank. I have, on many occasions had people block me in a parking space. I have also, on many other occasions, while waiting for a spot to open up, have moved to let a car out & then someone behind me took the spot.

I have been banking at this branch for over 20 yrs. and it is getting worse. When I speak to the female branch manager she tells me to stop complaining. Chase is really convenient, there are so many branches. I am wholly dissatisfied with the service being provided and am…

A year ago when I paid my chase bill on the due date and it was later in the evening I called the hotline and the helpful representative took the late fee off because I paid it on THE DUE DATE. This month I paid my min. Due at 8:30 I went to pay on my mobile and it said it would be late unless I made a phone payment. So I sat on the phone forever through the automated because I was prompted to a representative and didn't realize there was a difference.

I called the complaint number today to get clarification to why I was charged $35 late fee when it was my due date and I did what it said online. The customer service guy wasn't helpful and even when he saw I paid on the due date he wouldn't do anything for me. Very disappointed, I'm a single income family and can only pay so much right now…

Open new account on 12/14/15, received letter from chase on 12-18-15 saying closing my account, fought with phone banking people the dont listen. Chase customer service number said fund were not verified but they were the call the issuer of the check but did not document notes.

Fought with Phone banker for 1 hour. Customer Service Sucks.. will be closing my account. Person the verified fund was not nice to the issuer of the funds.

Someone committed fraud on my Chase Bank checking account, accessing one and transferring $300 to another one and then forging check for $2310, from that one, I have been in the bank, showed that I still have that check in my book, Iam a client in good standing for years and the best they can tell me is that I need to wait for my number for my case to be reviewed and see if it is approved?

Poor resolution to a loyal customer, very apologetic but no action, upper management needs to be aware, other banks are gaining more customers every day while you will keep loosing. Please get someone to review my case and show me that I am just not a number for you.

Last person I spoke to is Rachel. I need a prompt solution on my case from the Chase Bank corporate headquarters.

After filling out a mod with Chase it has dtagged on for the past 22 months which i am now on my 4th different finacial help service reps. At this point Chase has dragged this on for so long, they are making it so the only choice is for foreclosure while destroying my credit in the process.

As I still keep getting the same song and dance from each new rep twice a month informing me Chase is waiting for approval from the investors. don't want to lose my house and Chase is making this impossible. 00.

Are you following all the guidelines according to HAMP? I know you accepted the TARP funds. This does not seem legal nor fair. I am at a good financial state and can pay for my house. I have been with my job for 17 years in January and i just want to get past this bump in the road with Chase.

After falling behind in mortgage payments I attempted a loan modification with Chase Bank. I went through over a year's worth of incorrect forms being processed, dozens of missed calls because they'd input my number incorrectly, employees who made entries into their system without using their names (making them impossible to track down for verification,) letters and

forms supposedly sent to me that never arrived and finally an admission from one of their supervisors that the Chase computer system is loaded with glitches and routinely shuts down for no reason they can determine, often in the middle of dealing with customers' situations. Even attempting to wire the bank a single payment to bring the loan current is currently taking weeks to sort out as they cannot provide me with a proper…

Chase bank teller allowed a person with only my name to walk into a branch and withdraw all the money out of my checking account. This person did not have my account number or a proper ID. " The only problem with that is that the signature in no way even close to matched mine on file.

If this wasn't bad enough, Chase is telling me that they will take 30 days to resolve this claim and potentially return my money. There is no sense of empathy for the mistake their teller made or urgency to take care of me as a longstanding customer.

They only coldly state, we have a lot of claims, we'll get to you when we can. This brand of banking and poor customer service is truly unbelievable. I am considering a civil lawsuit against the Chase Bank corporate headquarters as the only way to correct the…

I called Chase Bank 3 times to loan officer Mr. Salas at McAllen TX main bank for over a million dollar loan and yet i have not heard from him. I am ready to put my large amount of money out of chase because of service is not what I thought it would be.

If I don't hear from him by Monday I will transfer it to another bank that wants me money. Pathetic customer service and I will also be writing a letter to Chase Bank corporate offices.

I went today to cash my check. When I got there they had one teller and two to three people trying to converse customers to use the ATM which I may add no one went to the machine. When I asked why don't you put more tellers on there response was we don't have any.

If this is true or not I don't know what I do know is that the line for the teller was 10 to 15 long and the machines they installed where the tellers use to be were empty. I don't deposit my check in the machine because it takes and extra day to show up.

When its done on a Friday it doesn't show till Monday I'm sure no action will be taken by Chase I just had to voice my option.

I have been with chase freedom since 1993 and this is my first time I am asking for my apr to be lower. 99 and I have never been late to my knowledge with my bills. I have always paid a genius amount over the payment.

All I am asking is for a reduced Apr at this time.

Also l would like you to check my reward points for this. I have not used any at this time. Something just does not seem right. I look forward in hearing from you soon. This is why I will be contacting the Chase Bank complaint line soon with my problem.

I had a scheduled closing for auto loan at chase with Dina at 2 pm. I walked in took a seat no one greeted me that's ok. Dina had a client after the client left I was next, she said someone will be will you shortly and left.

He colleague came up to me and said you are here for a closing I said yes, he said the banker went to lunch and would be back in 1/2 hour. I mean is ridiculous. I just could not believe this was really happening.

He said that I can schedule the closing with another branch or I can come after work. After work I have to go pick up my daughter. Is this the customer service that CHASE provide, if so it is horrible?

Drive up window at Clear Lake and Dirksen Parkway in Springfield, Illinois. Their service keeps getting slower! I've closed 3 accounts because of their slow service. It seems the bigger your bank gets, the less service customers get. I'm using small town bank and they bend over backwards for their customers.

The most ridiculous action your bank has taken is eliminating your change counter! REALLY! You're a BANK. I was told it costs too much money to repair them. HELLO? So, goodbye. I will not recommend your bank anywhere to anybody.

I opened an account at Chase Bank Florida about a year ago. I really thought very high about Chase Bank. It is a highly respected and prestigious institutions and outstanding among all banks. Suddenly, without giving me any reasons, they closed my checking account and sent me the balance in a check.

Non one wants to give me a reason or an explanation for closing my checking account and telling me to go elsewhere with my business. I don't remember doing anything illegal with this checking account. As a result of this closing I have gone through an inconvenience.

I had given this account to a party in order for them to wire a large amount of money into this account, and once on my account I would invest and disburse into other Chase accounts. Now the wired money was returned due the…