Chase Bank

I have a problem with calling customer service and not being able to get any where. 00 which is absurd , I explained to the service rep that there were transactions that were processed days after the charge and i refuse to be charged over draft fees when i have no control over that.

I simply asked if i can get it waived as i already know I've reached my max of over draft fees for the year apparently but it is not at my control . i had my direct deposit also come in a few hours after you guys charged me an over draft fee.

00 when your pinching money to make sure your child eats and has papers . 00 is alot to someone who doesn't have it to just throw away. i find it to be horrible that you guys continue to use the excuse that you guys just cant do anything about it because its the max…

37,2017. We received many checks in my married name and with his name on them,being that I was unsure how to proceed I went to the chase bank in Beachwood Ohio on Chagrin Blvd. No one was in the bank at that time .

I asked the teller how should they be deposited. She seemed not to know and told my husband to sign the all and for me to sign them. The teller next to her told her to have me go over to where the employee that open up account and whatever else they do to have me change my banking info.

We sat down over there for maybe five minutes there were 6 people working over there only one employee was working with someone. (He is very nice and always helpful. Two men walked in and they were guided to Whom I would later find out the investors office . Don’t know…

00 from my account in Chase to my account in Citibank. 00 now. I've called and called and called. They told me to wait. Waited and waited. On October 26 they told me the money made it to a payee and I need to work with Citibank if the payee is not me.

Citibank says it's up to Chase to straighten this out, they initiated the transfer. I finally get a letter from Chase (image attached). As you can see, the letter says the money were given to a payee whose account ends with 3027 and if I have a problem I should talk to the payee.

The payee, the 3027 account, I need to find him and confront him about my money. 00. 00.

My name is Davion Deshay Sandifer. I am currently banking with you guys, I have had a direct deposit check submitted. The check was placed under hold. I had contacted the 24 Customer Service hotline. They told me to contact the holding services during their normal business hours. So therefor I did.

They went on to tell me that my account is not linked with the bank who the check was corresponding with, they would follow threw. Sir, I do not know what happened I called them back, They stated the bank decided to restrictive my account without giving any explanations.

They also said i would no longer be allowed to bank with chase. They still have not given a reason why or how this even happened. 14-17 to be able to receive my money at…

I arrived as quickly as humanly possible from work with a $6000+ check issued by JP Morgan Chase Bank for Apollo Education Group, I was greeted with a delayed "Hey" about ten steps into the nearly empty branch, that said "Im put out" rather than "hello" or "welcome". I quickly explained my need to open an account, mind you, there was 39 minutes before closing.

Before I finished speaking the young lady was speaking over me to tell me that she could not do that she needed 6 more minutes than I had. I told her "well we better hurry" she rolled her eyes and speaking as she walked away said something about a branch manager.

I stood and remembering services from my account several years ago and in another city felt sure I would be assisted. The branch manager aproached, took the check from me,…

Extremely rude banker! I went into the 712 E 87th St. In Chicago today to get a notary. The worst customer experience ever! The banker came up to us and was extremely rude, she simply did not want to notarize the document for us.

She asked my business partner to step out of her cubby and go sit in the back since he was not signing the document. Amelia by far was the worst banker I’ve ever had to deal with. I honestly don’t understand how people go back to that location.

I will be closing my business and personal accounts.

Thank you for sucking all of the fun out of paying off my mortgage. I called on Friday the 15th to ask why my last payment had not been taken out of my account and was told it would be transferred over the weekend, not to worry.

Then on Monday after being put on hold several times for 54 minutes I had to hang up. When I called back I was told it couldn't be taken out of my account I would have to go to the bank to make the final payment.

I spent over an hour of my day only to be given such poor customer service that any joy or celebration in paying off my home is gone. I can't believe I wasn't told this on Friday or any of the time in between my 54 minutes on the phone.

I hate the way this went down and I am not a happy customer. What are you going to do about it?

Extreamly poor trained personell. Automated systems that are not designed to answer any real problems. If you do manage to get a human on the line they are not capable of answering any of your concerns, all they can do is recomend you go to a bank branch and

sit for an hour or more with other disgruntled customers only to be told they are busy and it might be better if you go to another branch and try there. I have been a customer for close to 20 yrs and I don't know what happened to your bank's management but it is far from an improvement from the old days of customer service.

I have so many things wrong with your service I can not discribe them in this 100 word format.

I CALLED THE BRUNCH AND THE MANAGER TOLD ME I WONT GET ANY MONEY BECAUSE I WAS A AUTHORIZED USER ON SOMEONES ACCOUNT WELL I WASN'T INFORMED OF THIS AND I FEEL LIKE I WAS LIED TO ALL THE WAY AROUND HERE IS THE PLACE I OPENED THE ACCOUNT 4718 S HIGHLY RD GILBERT AZ 85297 AND I WILL BE CLOSING MY ACCOUNT WITH CHASE FOR UNSATISFIED REASONS

All we wanted to do was pay off our mortgage

Received the pay-off quote the beginning of August. It stated the quoted amount was valid through September 6. We submitted payment on August 21. Right after, we got a call saying our payment was short. What had happened was that in the interim between when we got the quote and when we paid it, the bank had paid a property tax installment. I called to find out how much more we owed. The first person I spoke to said she wasn't sure but it was around $4,000. Not possible. The second person I spoke told me that we didn't owe anything and we would be receiving a letter of congratulations. The third person I spoke to told me that what we owed was $2,332.20. I asked for her assurance that that was it. Yes, she said, that was it.

Fine. I sent the…

To Whom It May Concern:

On August 29, 2017 I called in to let your company know that my debit card was ran twice at Americas Best Inn hotel for $70.22. At that point, the costumer service person told me that he will credit my account of $70.22. I was NEVER told that is was temporary. Now mind you, I check my account statement on a daily to make sure I am not overdrawing my account. On September 12, 2017, I looked at me account and it was overdrawn. So, I called customer service to ask why my account was overdrawn and I was told that I was credit it twice for the $70.22. I told Anne that no I was NOT!!!! She states that the merchant gave me a credit on August 29, 2017 and Chase (your customer service rep) also credited me account. I So, responded to her, No they didn't cause that credit…

MY FAMILY AND I HAVE BEEN BANKING WITH CHASE FOR YEARS. THE SERVICE AND THE BANKS SYTEM OF KEEPING CUSTOMERS IS NOT UP TO STANDARD. I HAVE TAKEN LARGE AMOUINTS OF MONEY OUT OF MY ACCOUNT FROM CHASE AND ENTRUSTED ALL MY BANKING NEEDS WITH A BANK THAT SURPASSES CHASE BY 110 PERCENT.

MY FAMILY HAS TAKEN THEIR FUNDS ELSEWHERE AND CLOSED THEIR ACCOUNTS WITH CHASE. CHASE BANK IS A LEECHING ORGANIZATION AND WILL NEVER GET ANOTHER DIME FROM ME. I TRANSFERRED FUNDS INTO MY CHASE ACCOUNT TO COVER SOME BILL PAY. 00 OVERDRAFT FEES.

THIS IS RIDICULOUS AND I EXPLAINED THE SITUATION TO A CHASE REP BUT OF COURSE NOTHING CHANGED AS USUAL. I'M APALLED BY THIS ACTION AND I WILL NEVER DO BUSINESS WITH THIS LEECHING INSTITUTION AGAIN. CHASE IS FILLED WITH BLOODSUCKERS AND WE WORK TOO HARD TO ALLOW CHASE TO…

I absolutely do not want a further evaluation and certainly do not need another credit card! really?? Chase has all my pertinent info and when "further evaluated" by an analyst why can't it be deleted by request of customer at that time??

I made a mistake and am asking for assistance in rectifying this problem. Certainly SOMEONE can intervene and eliminate a negative remark in my credit report!! Would appreciate assistance, Marcia Brewer

I absolutely do not want a further evaluation and certainly do not need another credit card! really?? Chase has all my pertinent info and when "further evaluated" by an analyst why can't it be deleted by request of customer at that time??

I made a mistake and am asking for assistance in rectifying this problem. Certainly SOMEONE can intervene and eliminate a negative remark in my credit report!! Would appreciate assistance, Marcia Brewer

A. Patterson Acme Branch 000223; New York as usual. Transaction # 168 & 170. ) My employee answered, no, no, no---- Chase bank has put my life in danger. This system of asking customers if they want to know their balance must stop immediately.

I have been with this bank for years both personal and business accounts.

I been trying to get a release of lien on my title everyone giving a different answer I wish they get there stuff together there I have a checking and saving account with you i would think it should be no problem getting the lien off since its been pay in nov2003 if i do not hear back on Tuesday i am getting my attorney involved because i need this release of lien of to get my home equity loan to pay for my dad funeral home bill i have the funeral home on my case if my credit get wreck i will sue chase for taking to long to release the second mortgage lien of my property since 2033 that's holding up my loan

My wife has a checking acct with chase. I dont. I needed to go to the doctor because i am really sick and in pain. My wife wrote me a check on her acct there. I needed the full amount of the check for the doctor.

00 to cash a checks drawn on their bank. Needless to say i couldnt cash the check or go to the doctor. How greedy can people be. Its sad a firm this big tries everything they can to steal a dollar. Sad.

Probably after today my wifes acct will be closed. Dont lie say we care about our banking family. I was upset and in pain and so was my wife. i am glad and i will never open an acct there.

I know you will probably laugh and disregard but thats ok. Everyone will meet God one day.

Having been a Chase customer for decades, I think it's time to give my business to another bank. Today's experience with an angry teller was the worst yet at the branch located at North Lynnwood (Washington), branch #740318. "Andrea" was not just nasty, she was abusive.

For the record, I am female, 68, speak fluent and proper English, and have had, at times, hundreds of thousands of dollars in misc. Chase accounts, as well as having Chase credit & debit cards, and a Chase mortgage for one of my rental properties.

"Andrea" talked to me as though I were a dog, yelled at me, and was extremely nasty throughout the entire transaction. There was no long line, I was the only customer when I walked up to her teller position, so there was no particular reason why she should have been so stressed.…

20 for a flight on delta airlines that was not my purchase. I was asked to contact Delta Airlines and I did, but when I reached back out to Chase they said that there was nothing they could do for me.

I was charged and Delta Airlines has no record of the purchase Chase claims dept refuses to even follow up with Delta Airlines on their own. 20 be removed from my account and no one knows where it is? I have trusted Chases Bank for years with my finances and this is completely unacceptable. PLEASE HELP ME!!!!!!

I can be reached at 404-550-7235

I was sent a promotion for $500 if I opened an account with $15,000 with new money - Coupon Code QZ2272792ADC6MPU--- I went to my bank Wells Fargo and obtained an cashiers check $30,000 and proceeded to the Chase Branch at Harbour Pointe, 3905 Harbour Pointe Blvd SW, Mukilteo, WA 98275 - there I was greeted and told that they didn't have a banker that could open an account for 4 hours.

-- then I proceeded to go to Everett Mall Way, 10012 1St Dr SE, Everett, WA 98208 I was told to come back tomorrow - (the certificate expires today) - so I proceeded to go to Everett 19th Ave, 10217 19Th Ave SE, Ste 101, Everett, WA 98208 also no banker available today.

so I drove a little farther to South Everett Fred Meyer, 8530 Evergreen Way, Ste A,Everett, WA 98208 - their banker was not on site until…

Hello, I opened an checking account with Chase and set up direct deposit, I was supposed to get a bonus of 200$ from the bank after I opened the account. Few days later I found that Chase came up with giving a bonus of 300$ opening a checking account with direct deposit in November. By the time I did not receive any direct deposit and my paycheck was yet to come. So i contacted the Chase customer service and asked them to give me the bonus of 300$ as I was still to get the first Direct Deposit paycheck.

They said they would provide me with the 300$ as soon as I get a direct deposit on my account. But I got 200$ direct deposit on my account. I called up Chase customer service again and surprisingly they disagreed with whatever they had said prior. They said they cannot give 300 $ and gave…

I would rate them in the negatives. I went into Chase Bank off Highland Dr & 6200 S. There was only one person ahead of me but I had to wait 30 mins to be helped. Dave finally came to help me cash a check from one of his customers to myself. He said that he would need to do more research on the account before he could cash the check and because I wasn't a chase customer I would need to wait for him to help the 10 people in line after me before he would help me. I told him that it's wasn't fair I had been waiting for help and it was my turn to be helped and he shouldn't put me at the back of the line because I didn't bank there. The customer that wrote me the check was with chase and it's his job to help that customer by cashing the check.

He refused to help me and told me when he didn't…

I called chase bank customer service regarding a double charge on 12/4/2016. The customer service representative who said his name was JJ preceded to speak to me as if I was retarded. I could not hear him, he repeated himself in very slow motion as if I was an idiot.

This kind of behavior from an employee is not acceptable. I have been a customer of chase for years, I am now officially disgusted.

Every time I go to the Chase branch located at 2301 E Colonial Dr in Orlando I experience problems with the teller Maria Vargas. I don't know how someone can have so little customer skills, treat people so poorly and yet get again with it.

I am appalled every time I am in line to see how she treats other customers and myself. I understand this branch is short staffed after speaking to the manager but did we ran out of human beings that Chase needs people like Maria Vargas to reflect very poorly on their bank?

I've been banking with Chase for over 14years, worked for them for 12 years, I called customer services a few times and they did not try to resolve my problems. I have six different overdraft fees of 34 a piece thats over 214.

Am on disability and my deposit go's into my account every month. Am on a fix income. Other banks don't treat their customers so poorly.

After watching your new commercial this weekend, I have decided to not ever bank with chase. You have made a black and white commercial appear to be OK and it is from the kids to the grown ups. I didn't raise my kids to accept that nor was I raised that way.

Shame on you, we in the South absolutely do not agree with you and will never accept mixing as if that was the way it was meant to be.

On November 1, 2016 I attempted to withdraw money from the Chase ATM machine located in Bexley Ohio and was unsuccessful. The ATM machine printed out a receipt that my transaction could not be processed at that time. The ATM machine went through the usual process of releasing money but none came out and the lights went out on the machine. Confused, I went inside the bank to report the incident and find out what I needed to do to get my money that was not provided.

The teller I spoke with filed the claim and informed me that my money would be refunded within 12 hours (at least a day). After two days, I was informed it would take up to the 15th of the month to refund my money. And during my inquiry today, I was told an investigation would be performed before they could attempt to give me a…

only 1 is available. When I asked the manager where the other service reps are to help customers with a lobby full, he stated they are "busy in back". This is totally unacceptable. I thought customer service takes priority over and above anything else.

There are 8 cubicle stations for customer service and only 1 rep available to assist customers! Someone needs to step on and correct this.

I traded my car in and the dealer mailed the payoff check but it hasn't posted to my account. The check was delivered on 10/31/2016. I now have a late payment on my credit report! I haven't missed a payment in 8 years and now because of Chase I have a late payment.

I just don't see why the bank would hold onto a check and not apply it to my account.

I'm seating for an extended time in the Wolf Ranch Georgetown TX to move money from a saving account to checking all with Chase. I wish to close the savings account but am told do so I must meet with a banker.

After 45 minutes I question the value of a banker being told the same thing I told a teller. Man up the branch or find a better process I don't appreciate you taking my time.

I have gone to the branch closest to me 3 times to get change and only once did they have any. This morning I try and I'm asked to wait 20 minutes for someone to open the vault. I was there when the branch opened.

I don't have time to wait around when I have work at 9:30. Trying to find a way to let someone know with an email. I don't have time to be waiting on hold and listen to the BS customer service typical responses.

Get it together, put an email option on mobile or the app stop wasting our time. Just cause you are on the clock doesn't mean customers don't have better things to do.

On 11/01/2016, my 86 year old mother who has a lot of medical problems asked me to go to the chase bank branch nearest to her home to deposit a one hundred dollar bill into her checking account to cover the bills she wrote. The teller there told me they don't accept cash deposits unless you are the customer. She then asked if I had an account at chase. I responded yes. She still would not go though with the transaction. I asked to speak to the branch manager.

The teller then hollowed down to another teller who said she was the manager and being funny told me to go get a money order and come back. As a customer of chase bank I'm upset with this kind of treatment an policy. If I became disabled I would probably need some one to make deposits or do banking for me. I'm very dissatisfied with…

My tax preparer deposit my tax return in the wrong account. This happened in February, i've been going through hell and hot water trying to get my money. i've done everything chase asked of me and still nothing. i've been kicked out off my place, lost my job and my family.

I'm in the process of being homeless. Now a chase bank manger name James Roland has been very helpful. He and my tax preparer were working together to try to solve this issue, and still nothing. I talked to so many people from chase and they gave me the run around.

Either they could not help me or just didn't care enough to help me. Now from february to now October, 30 I've been trying to avoid legal action. Now if chase doesn't fix this issue I'm forced to take legal action.

My federal income tax was 5,549 and the…

An ACH transfer was made in error by my daughter and after several attempts, Chase will not reverse or send money back. This money is extra money that my daughter took from Sallie Mae and I'm paying for it each month. The amount of $2811.00 which is desperately needed is sitting in someone else's account that is active. I work very hard for my money and there are months I can't seem to get ahead. This is not right and Chase will not even call the customer to let them know about the error. How can someone keep your money if it doesn't belong to them.

Mobile banking has tried very hard to get this money back so it can go to me but Chase will not acknowledge it. Chase has stated they cannot take money from another account since ACH transfer was made to an existing account number. Ok how…

Chase in fountain valley ca on new hope street. There is this short Asian guy that works there. Every time I go in he is extremely rude. I have canceled my chase account because of him. I had chase for so many years.

I have never been treated so poorly. Every time I go in he is really rude and unfriendly. I don't understand how such a great company could keep an employee working for them that treats their customers so poorly. I just got home from canceling my account and am very upset for being treated so poorly by him.

If I was manager in that bank i would of gotten rid of him years ago. He is pushing customers away. My mom and wife also closed there accounts because of him. My mom has been treated poorly by him too and so has my wife.

After having them tell me how he treated them we…

To whom it may concern. I called as I was making a payment to Dryer medical clinic and was double charged on my account as this was a over the phone payment. The customer service representatives was very rude and not a true caring person. Both the original rep that answer the phone and the debit fraud manager. I am sorry but people need to understand and have a heart when it comes to peoples money it is not my fault the Dryer debited my account twice for the same dollar amount they could see the error.

Every rep that i spoke to this morning was very rude and fake condescending voice over the phone. I have been a customer for sometime now and honestly not sure if i want to bank with you anymore due to the nasty reps you have working for you. I work in customer service not once did they…

Chase bank fraud line embarrassed me. I was in public making purchases at an expo for a final Chicago marathon! My last! And I was with friends and family and had to give back my purchases not once but twice "for my own protection"!

I'm sure chase didn't decline everything person from around the world visiting Chicago this week, and I live here. I can't even go back to get the items I was buying for out of town lived ones! This is despicable, and you do it in the name of security and wait over two hours to notify me if I've "approved" these declined transactions?

Why would I approve declining my purchases when you have taken it upon yourself to do so.

Chase Bank refuses to stop flooding our business mail box with unwanted, non-recyclable paper junk mail. This is despite several written request to stop for the past 2 years, and even filing a complaint with the BBB in New York City.

The mail is addressed generically to "Our Neighbor". Chase Bank claims on their web site how "green" and environmentally friendly they are. What a joke! Just another hypocritical big bank that floods the country with unwanted junk mail while their management makes off with millions. "Green" - Yeah Right.

I went into the Burien, WA. branch, as I do every month, to make my pmt. on my Chase/Amazon card. 9/2/2016. A teller named Vicki took my $ and my bill. I received my receipt and realized she had not given me my change due, $15. I had given her 2-$20's. My bill was $25. She shuffled a few bills in her drawer and then told me I had no change coming because I had given her 2-$10's. I said she was wrong, I knew what I had given her. How could I have paid a $25 bill with 2-$10's? Her boss then came over, they were quite busy, but they went through counting and "balancing" her til. They then claimed it balanced. At this point I knew I was not going to get anywhere with them, so I went on my way.

When I got home, I looked at the receipt Vicki had given me, and it said I paid $25. Now any idiot…

I am a Chase customer for over 10 years and have a mortgage with them. Recently I needed to get a " witness to identity" and just have the back of 2 pictures of myself signed/ notarized by a bank or notary. The Chase bank on 27th Street and Park Avenue in New York City refused. I went to the M & T bank where I am not a customer and they did the documentation without any issue. I have had other problems with Chase about 6 months ago where I needed them to notarize a "request" to the US Dept of State for a certified copy of my passport and they also refused.

I was not asking them to notarize my passport, only to notarize my request to get a certified copy of my passport. The bank manager called to apologize and that they were mistaken and could of done the authorization. Again, I also went…

To whom it may concern. I would like for this letter to reach the Chase Bank CEO. I am sure that it won't even reach a person with concern of my complaint. I bank with Chase for sometime now . My complaint has always been the overdraft fee. I get paid every Thursday and on Wednesday at 11:00pm if I don't have enough in my account to cover something you guys put a overdraft of 34.00. Which I don't understand when you have knowledge of my direct deposit on Thursday morning. If Chase bank was anything like other banks and put people checks in at midnight or give the next day to deposit money I or no one else would be paying so much in overdraft. I have kids and so do other and this among of money hurts us.

It makes me sad to see that other banks works will people and your bank to me is out…

I have banked at Chase for several years and I have also complained for several years about not being able to receive a bank statement. That's all. Just a simple bank statement. What is so hard about receiving a bank statement?

$1700 of my money goes into that bank but I can't get a recite, statement. What can, if anything, I do about this? I feel that I'm being completely ignored.

What is my complaint against those employees that is doing racial profiling me every time I come into this bank. The two Chase employees that continue to be racist against me at this particular branch. I came in today, Sept 21, 2016 and I needed some paperwork to be notarized so this was my first time with Cheryl. We both was pleasant then Cheryl said am I aware of my account being in the negative. And I said yes I am fully aware of it, but however I did not come into this bank to discuss my account. I stated that when I get more money than I will put it in my account. Then she was so rude because of the color of my skin which I will not do a damn thing about it. I am going to continue to come into this bank professional and carry myself accordingly.

I also told Derek about a couple of…

I received a new Chase Freedom credit card and when I call them to activate it, they say that my account is under review by special team . When I ask to contact me with that team who is reviewing my account they refuse to do it and keep asking me to give them a contact number so they can call me back. For what?

To give me the same security questions to have a proof that is me? Sadly I don't have a cell phone service in Wyoming state and I can use only payphone. I typed them online that customer service can not help me and they can not help me ever.

Now I have a peace of plastic in my wallet just for decoration.

I use quick pay and it's been 15 hours and the money I put for my wife in Waco TX visiting her son at Baylor is still waiting for the money I sent her for the hotel has not arrived in its 11pm central time. This is wrong, the money was suppose to be there in minutes, that's what it's for. As soon as I can I'm going to change banks.

I recently misplaced my debitcard, I thought I was doing the right thing by contacting the bank to replace it. I went to two different locations to try to receive a replacement card. I was told I could only get it mailed to me because of a new rule they implemented it without prior customer notification.

They told me I had to use the same ID I used when I opened the account, if I had known when I updated my identification information I needed to update it with Chase I would have. They didn't do anything to try to assist me in this situation, all they could tell me is this is a new rule.

I have electronic bills coming through off of my closed card, a direct deposit, with a holiday approaching, and I work during regular banking hours.

I had a form to be notarized for a fraud attempt on a Citi Bank card. I was at the bank when it opened at 9 this morning. I inquired about a notary and the lady said she was the only notary and would be busy until 11 so I made an appointment for 11.

I arrived about 10:40 and finally the representative showed up. Then she took my paperwork and disappeared for about 10 minutes. When she came back she said she couldn't notarize it because I didn't have a witness. She said the employees can't witness for notary and there were no other customers.

Why didn't the representative tell me that I would need to supply a witness when I was there face-to-face earlier this morning? Why don't they have an extra notary instead of just one? Such lax people. If there was a Bank of America in this town, I'd…

We live in Brazil. We received a letter about our safe deposit box. I tried calling Chase Bank in Arlington, Texas, and I only received an automated answering machine telling me to call a 1-800 number. I called the number and finally got a live person. Well, live as in off shore. She could barely understand English. I knew this, because I told her that I was calling from Brazil.

She informed me that I needed to go to the branch closest to me. I said, " that would be about 7,000 miles away. She didn't know how to help me. I asked for a supervisor - same crap! I asked for another supervisor. Finally I'm connected to someone in the states. He says he's not able to help with safety deposit boxes. What's going on with Chase? I've been banking there for over 30 years! If I have to, I'll leave…

I have been trying to refinance my mortgage with Chase Bank for six months now and cannot get an answer. Chase sends me e-mails day after day asking for paper work. I have provided them paper work establishing my employment and financial reports, but that is not sufficient.

I was not aware that an application for refinancing would take six months. To make matters worse my present mortgage is with Chase and I never missed a payment for seven years.

Why do i have to wait on a line this long on my lunch break and there are 2 tellers working. This is a constant problem here. Other employees and mgrs who should step in dont. Just walk around doing nothing.

This was at the Penn Plaza, New York City branch.