Chase Bank

Chase bank closaed my CD account without authorization. Then claimed they couldn't find my CD then they found it. They claimed they couldn't find statements yet they found statements. My CD money vanished 10 days before the 1 year maturity.

They then claimed my CD was inactive/dormant which in Illinois an inactive/dormant acct is when no activity is for 3-5 years. Again my CD money vanished 10 days b4 the 1 yr maturity. Then claimed to send tghe CD funds to Unclaimed Properties of Il which was another LIE.

Now they claim I redeemed/cashed in the CD, yet any transactions are shown on your bank statement which I ahve that they sent me which shows no withdrawl of the CD and no date of such withdrawl. 84 and decided to no longer communicate or respond to me anymore.

Their suggestion was to…

After online discovery that $3000 had been moved from my savings to checking acct. I immediately transferred the money back to savings then changed my user name and password. After which I called chase online phone number which was in India.

After speaking to 3 Indian representatives, including a supervisor, who all said I had to go to a local chase bank to get this straightened out, even though I lived half way around the world, and had been using online banking with chase for over 10 years, they said that made no difference.

At that point I asked to be connected to chase fraud division in America. I was connected with a gentleman at chase fraud USA who said the money was still in the account and that they has stopped a $1000 and a $200+ transfer from happening, so my money was safe.…

For the last 3 months I have been receiving a late fee charge on my credit card, but I make my monthly payment every 3rd of the month. I call in every month and they remove the free, they tell me that it will no longer happen but I just received my 4 late fee.

Can someone please call or text me at 703-420-0673 and let me know how I can resolve this on going issue. Thank you,

published review 3/23/19 Through a series of unauthorized charges to my debit card, I was subsequently charged closing to $560 in overdraft fees. After 19 hours total on the phone, meeting with a bank manager, and speaking to 8 separate managers on the phone, even compiling my own spreadsheet so it was crystal clear, Chase is STILL not refunding them all.

I explained that I am a veteran that is in process of getting my disability and I cannot have them continue this madness. I have been promised timamd again it would be taken care of. Only four charges have been credited thus far.

Corporate Chase would rather spend thousands in salaries for the agents/managers I have spent talking too, rather than just credit the remaining fees which were of NO fault of my own and claims were filed. I…

I made the very stupid mistake of sending a $1500 payment to a Chase Card that is no longer active. I have spent multiple hours faxed information and spoken with rude representatives to get my money back. It's been over a month, and now they still claiming it will take another two weeks for them to refund my money. They claim that have "the right" to take up to 30 days to refund my money.

That 30 days did not start until I called them requesting my money back. Even though they have no record of my old account and it took several time to convince them that I did indeed have an account. How do they track anything, how secure is your account when they can't digitally find money they received that does not belong to them. It took them two days to cash the check!

They are not paying me…

my card ti expire at end of month. i called to check on my replacement card. on feb 20. the person told me that it had been mailed at earlier date and he would cancel that card and send me a replacement.

the first of the month, i receive my cr card. when i tried to activate it, they tell me it been canceled at my request. but, u have a new one coming. this was on beb 20. so far, no card.

i asked to have the orginal card re-instatled . would not do it. so, i have no card. cannot buy online or any other way. still waiting.

Bonnie at the business department withdrew $3,330 from my personal checking account for the line of credit that I owe from my previous business that I have not operated in years. I am a salaried employee. She withdrew an entire pay check of mine and has caused me a huge financial hardship.

I complained to her and her supervisor requesting the return of my money and I received no help. I had been paying $150 per month and the $3,300 is completely disproportional and unlawful and unexplainable, especially without any notice to myself.

I cannot believe that Chase would treat a customer that way, especially after so many years.

My wife and I have had accounts at Chase for several years; savings, checking, mortgages, the whole thing. I have been appointed Guardian of my wife's adult son who also has an account at Chase. I live in Texas, the Ward is in a facility in Kentucky.

I went to my local Chase branch to change the name on the account and\or open a new account as Guardian. I had a certified court order The local branch said they thought the court order; i.e. Certified Order of Appointment was insufficient. . I asked what they needed and was told I could either:

Fly to Kentucky and open the account there; or

Hire both a Kentucky lawyer and a Texas lawyer to review the judge's orders and issue written opinions.

I spent hours back and forth with "Customer Support" (CS) Most responses indicated they had not…

I opened a checking account online due to the $200 bonus offer with a direct deposit. I just started a new job and set my payroll up to go into my chase acct. 1st problem: Locked myself out of the app bc I forgot my credentials.

An 800 # was listed with a message to call to get access to the Chase app. I called. Was put through to 2 people, who could not help me and said they some department is reviewing my account stuff and would be complete in 48 hours, I was told someone would call me when it was complete.

3+ days later I called the 800 # again. And the exact same scenario as I described above happened. I’d be contacted within 48 hrs. No calls ever came I’m from chase bank. I went into the nearest branch by my work on my lunch break desperately trying to get some answers and…

Chase is the most incompetent group of people and process I have ever encountered at a bank. To be brief: I ran 4 credit card charges totaling almost $20,000. Which were all approved and posted to my account. I even called my bank to assure posting and everything was as it should be. A few days later, they retracted all the charges for dispute. Then Chase told me I wasn't an authorized signer on the account and I couldn’t do anything; the next person said I was, then I wasn't and so on and so on.

I had moved the office in July 2018, changed the address. Then every time I called, they still had the old address - changed it a second time when I changed the username and password - not sure how you do that as a non-authorized user. ???? Upon initial dispute, they still had the previous…

I tried for 2 days to contact my Chase branch to get a SWIFT number so I could get some funds transferred with no luck. I ended up having the funds to my USBank account in Logan Oh.

Dennis McCann

I cancelled my account with Chase at least a year ago. Yet I am beseiged with offers et cetra. To talk with anyone at Chase has been unsuccessful. I want to be unsubscribed from ANYTHING that has to do with CHASE.

TAKING ME OFF ALL ALL MAILING LISTS. This is beyond annoying and devasting to our forests. please do so and confirm by email ASAP.

Tellers like Angel at the east farmingdale branch in NY need to be better educated on receiving customers. He does not greet the customers just a simple "NEXT" and as he is helping customers he is very chatty and laughing with his co-workers.

2nd - he asked me in front of a bunch of stranger for my social and they are not supposed to do that. they are supposed to ask you to write down your social, not blurring it out in front of a bunch of strangers.

you never know who is listening and retaining your information and bam identity theft.

97 balance I had and wanted to get rid of the interest so I could better afford the monthly payments, they said they would send me a check for that amount and I should deposit it and then go online and send them the payment thereby getting rid of the interest.

97 and deposited it, I then went home and was looking closer at the paperwork and realized I had signed up for a bank transfer thru Chase and thought it was the check I was expecting from Citibank. 97 with chase which I have until 1-11-19 to do.

31, why did they just not stop this transfer like I asked in the first place? Now everything is a mess and I am stressed every day over this. I live in Davison Michigan.

I would like to file a complaint about representative April Bowles at the Woodland Hills branch of Chase located on Ventura Boulevard. I went to the bank to make a deposit and at the end of my deposit, the outside teller machine had a message that stated that it was having problems and that my deposit might be affected.

I went inside the bank to tell someone. I was on my way to work at the time. There was no manager in site. There was a line of people waiting to make a deposit. I tried to get Ms.

Bowles' attention to let her know there was an issue so I could be on my way. She ignored me and continued with a prissy attitude to service a client. When I asked for a supervisor, she snottily said that she was a supervisor and continued to ignore me.

" She treated me like crap and I just…

I was trying to cash a check written to me from a chase business bank account and the teller said there would be an eight dollar cashing fee. She told me it was company policy and no one including the manager, who I talked to also, would not be able to eliminate the cashing fee for me.

I could see such a policy when the check would have been written from a bank other than their own. I was literally applaud by such a policy and wondered how anyone would trust such a bank and continue doing business with them.

Then I remembered when I was a much younger man and was told by a different teller, but the same bank at a different location that I could not get one thousand dollars out of my checking account. Another one of your policies that I thought was ridiculous, so I just closed my savings…

77 in 7 business days. They did not! Without any plausible explanation or firm commitment to return our money at any specific point in the future. We've been forced to live in abject poverty due to Chase's continued negligence and cannot wait a minute, hour, or a day longer!

We were receiving repeated promises of 24-48 business-hour delays which eventually ceased receiving absolutely no evidence Chase has taken any action whatsoever. We only discovered our account was closed when our checks started bouncing that was 8 months ago. We were very understanding and patient.

Being assured the problem was being addressed and would be…

Andrea Schlicht-Joki and her father Herb Schlicht. Have been illegally holding a Chase check for $87,814.77 which was in David J Langren's Colorado Chase bank account that Herb managed until the account was mysteriously closed and was emptied about a year ago. Then Herb disappeared. Herb is still unreachable. but David tracked him down through his daughter in Tennessee about four months ago. After months of getting the run-around, two month ago Andrea and her husband claimed to have returned David's check to Chase's fraud department who, they say, promised the check would be delivered to David in the Philippines via UPS in 7 days. It wasn't. Still without any plausible explanation. They just blame Chase.

Andrea's latest threat was: "if you want your money, you will find a way to call.…

like all other complaints on here, not one is reviewed or answered to by anyone from Chase. we can all put our complaints out there for everyone to see but that's as far as it goes. phone customer service is a joke and I am rethinking my choice as Chase as my bank as should everyone else.

lets make a stand and be heard. its our money that keeps them open

Andrea Schlicht-Joki and her father Herb Schlicht. Have been illegally holding a Chase check for $87,814.77 which was in David J Langren's Colorado Chase bank account, that Herb managed until the account was mysteriously closed and was emptied about a year ago. Then Herb disappeared. Herb is still unreachable. but David tracked him down through his daughter in Tennessee about three months ago. After months of getting the run-around, over a month ago Andrea and her husband claimed to have returned David's check to Chase's fraud department who, they say, promised the check would be delivered to David in the Philippines via UPS in 7 days. It wasn't. Still without any plausible explanation. They just blame Chase.

Andrea's latest threat was: "if you want your money, you will find a way to call…

opened our account less than two weeks ago. TWO unauthorized withdrawals on our savings account required speaking with 9 different people/departments. One amount redeposited. Still working on the second one. m. - it's a SUNDAY so no branch is open.

We returned to Chase and are now regretting it. No one seems to be able to help and the last person this morning - Mohamed - just kept repeating what he was saying (call back at 8, call back at 8, not listening to me or offering a decent phone number other than the regular customer service number I'd have to start all over on.

He finally just disconnected while I was trying to ask him to stop repeating and answer something. Only got 2 stars because we like the woman at our branch in Chesterton IN - but we've also not heard back from them.…

The teller machine froze and did not give me my cash $880 and when I told the employee he treated me as if I did not know how to use my card as I explained to him he said I had to call the 1800 number I explained I am deaf ! where did my money go?!

He got the branch manager she ask me step away from the machine she would not listen to me as I explained the teller machine froze and now it says I have no money in my account she insisted! No it's okay and treated me as if I was retarded and did not k ow what was going on and chase took my money and now they will not give me my money my account reads withdraw!

$880 as if I took the money and chase employee and branch manager treated me as if I was retarded and I have no commen sense and branch manager said as I explained to her this is not…

In September I went to the Chase bank in Camp Verde, AZ. My step dad had pasted away and I was trying to close his accounts with his death certificate. He had a checking with my mothers name on it and she had a checking with his name on hers. I was told by Michelle M. Frisch the personal banker that there was nothing I could do unless I brought my mother into the bank. She is an invalid and that was an impossibility.

Two days later, I returned to the bank and a teller gave me "power of attorney papers" and a list of mobile notaries. I was thrilled since now I had a way to accomplish my goal, even though Michelle should have given me the papers in the first place.

I got the papers notarized and returned to the bank. Michelle told me I needed two forms of ID for my mom which I didn't have.…

I am overseas trying for 3 mo, to get a new card i get conflicting information as what to do i send message after message each time something different ..different person replies ..can they not read previous emails ..yesterday oct 12 i got a reply every 4 hours all telling me something different this has gone on way to long...last email was same info got before I am in Thailand I can not go to the nearest branch is 4000mies...chae bank has destroyed my trip

I have had my Business acct. with a Premier Plus checking acct. linked to it for 7 years. Because the accounts were/are linked I am exempt from being charged a monthly fee. In July of this year I realized they charged my business acct. 00 service fee. 00.

It happened again in July. I looked at my account more closely and realized they have charged 2 more months, it actually started in June. 00. Now it has happened again in September. Obviously you have someone working for Chase that is either dishonest or incompetent.

Why after 7 years are me or my account targeted? How many people are charged that don't look as closely to their accounts as I do and don't realize it? Why do I have to go through this every month, again AFTER 7 YEARS? I want this fixed!

I want everybody working for your…

Went into chase bank to withdraw 800 dollars off my card that I recieve for my Disabled daughter the computer had a error they decline my transaction but had took 800 off my card and tried to tell me my funds was insufficient called my bank and they informed me chase infact took 800 off my card took 20 days to get my funds back they ended up giving a extra 800 I thought to make it right now they just went in my account and

took 685 from my daughter and over draft my account for 900 dollars how is this right are possible

Bedding items I brought from Sleepy Bedding Company was returned back to this company as I was instructed to do by my banking company (Chase). After I returned all items inside Sleepy's store, they would not give me a receipt of returned item's, therefore I took pictures of the sleepy's salesman and all bedding items (mattress, pillow's and

bed linen) inside the store to show proof that all items was delivered back into sleepy's possession. After I contacted Chase Bank to inform them that, I followed their instruction to make sure all items was bank in sleepy's possession on May 17, 2016. 00).

Sleepy;s waited a month and a half to contact Chase Bank around July 25th 2016 with false and misleading statement, telling Chase that they never received any bedding item's from me (Mr. Hinton)…

I started a new business account with JPChase Bank... D3 Junk Removal. Everything went successful upon opening the account and I am still receiving items such as atm cards, credit card swiped etc.. But then after depositing funds into the account I was informed that my account was closed.

I went in one of the location and was informed that I would need to file a complaint to find out why my account was closed and/or restricted. so that if there is something I need to clean up or correct to be in good standings with the institution then I will do that.

I see JP Chase as one of the most professional banking institutions and would hope that I can…

theres over $ 83000 in the account. i feel your bank has discriminated against me as an old white guy u guys have came to suck as a peoples bank you might as well become politicians

Hello,

I am requesting a call back from a manager in the exemptions department whoever is above this department. I am very upset at chase at the moment. I came in to this branch 10410 Hwy 6 Missouri City, TX 77459 281-431-7806 on Saturday and filled out a form for an OD NSF form for an unpaid item for the amount of 2031 to Loan Care, and was told by Keavon Madison that this would be paid out for me since I made the cut off time before 100pm. I made sure that the money was there in the account, and he confirmed everything was okay. So I find out this morning that something came through, and some of the money was taken, I am 100 short. So I called the branch this morning and spoke to Alex, and he said some back office told him they couldn’t do anything. I spoke to Faith from telephone…

I try to check my account to see my balance and couldn’t get in so they told me to go in person and when I did the bank teller told me to talk to someone about my account and as I was sitting waiting the associate told me that I no longer welcome in that bank because someone wrote a alter check on my name and it was returned and

I no longer welcome on that bank and they charged me 12 dollars for the unpaid fee. and he said yes Your no longer welcome on this bank and i told him at least cash my check so i can pay you the darn 12 bucks before it goes to collections and he said what for your account is already close.

And he walked me to the door like if I had just stolen something I felt hurt and humiliated.

I had an account with Washington Mutual before Chase bought it after the banking collapse. Since then I have been with Chase. I have a checking account and a credit card with them and in very good standing for both.

12 years ago, I moved to Mexico and since then I have been banking and doing transactions online for obvious reasons: there aren't any Chase branches in Mexico. I have never had a problem with security clearances or removing temporary holds on my account imposed for my protection.

4 days ago, another hold was placed.

However, this time, they said that the process cannot be done over the phone. I either had to personally go to a Chase branch or contact my designated banker to remove it. The problem is, as I have explained incessantly to them for the last 4 days, is that I…

I had to have a card replaced and it was at my new address within 5 days. My daughter lost her wallet and tried to have her card replaced to the same address and they told her at the bank (Chase, Round Rock, Tx) to go home and call the hot line.

We called and they said she can't get a new card for 30 days because our address just changed. I can't understand how I got one and she can't.

David on our behalf we we're told we could use a credit card as a second form of ID, which was never an offer during our initial visit to the bank. I feel that we were racially profiled during our initial visit to chase bank, and for someone elderly who has served their country to be treated in such a manner is atrocious.

I had filed a claim and it came back on me the number I was told to call is invalid when I called the claims department they wouldn't do anything. My account is now in the hole this is bullshit, whoever handles the claims should have called the number and verified it before reversing my claim and leaving me to deal with it.

I have no legal recourse now apparently because of this. I cannot reach the vendor I did business with, you guys won't reverse it I am ready to find another bank and up until now I have liked you. I don't understand how you can accept or deny a claim and not fully investigate just because "I did business" with them if you can't get ahold of them at the number they provide shouldn't that be a red flag that says maybe this isn't legit you need to have better checks and…

I have been banking @ the chase location on O neal lane in Baton Rouge La for years , it must be a training location as each time I go to the bank the personnel are new ....... In the past few months there is a silver Toyota 4 runner parked in customer parking every day near the front door .

I asked today if it belonged to a branch employee and the teller said yes , I asked why the limited parking at the branch was being used by an employee instead of parking in the rear of the branch ? my question went right over her head .

I guess parking is for the convenience of employees ! That has to be an underperforming branch ....... shut it down and I will bank else were ....

I used an ATM machine in the Bel Air Collection Hotel in Cancun, Mexico on 4/28/2018. 75. The ATM DID NOT give me any money at all, I waited at least 20 minutes to make sure the ATM was just show at giving me the money.

but I did not receive the money. My daughter was with me. Since my phone was not working, that day I called Chase the next day. They did 2 investigations supposedly and claimed the owner of the ATM, said the funds were taken from the ATM.

No money came out of the broken machine. The hotel was not any help, there was no number to call. I was on the phone this morning (6/8/2018) with Chase for 30 minutes, to no avail. 75. I work 2 jobs and the money is so important. 75.

I am highly upset and Chase is a company that does not care about it's customers. Mike at Chase told me…

Where to begin. For the past 2 days, I've been in private message on FB with wonderful person that could NOT give us an answer. WHY, after 25 years of having the same card with Chase, all of a sudden it DOESN'T exist?

We used it and paid the bill on July 10th of 2017. We went to buy a snow blower in February of 2018, and find our account had been CANCELLED? THIS IS NOT ACCEPTABLE and we want some answers. I've tried 3 of your phone lines, and there was NEVER a live person, only a digit to press which did not address the problem.

I certainly hope you get back to us. We will spread the word about the poor service and start looking for a different card to carry. If you want a picture of our last statement, and which shows that it was paid, please get back to us.

and try to get REAL people…

On May 24, 2018 at approximately 1700 hours went to my bank Chase signed in to see about getting a home loan, sat for about 20 minutes waiting for a rep. When called I asked about wanting to see if I qualify for a home loan.

The rep that assist me I don't recall her name however she advised me that she would have to send an e-mail to the home lender Minaaz Bibi who she said would contact me if not tonight for sure Friday May 25, 2018, she took all my information and I left never getting a call that day or the next.

I went to Chase again June 1, 2018 to withdraw money and I was standing in line when I saw the rep that assisted me on May 24 told her the lender never called me she was surprised and said sorry, offered to assist again I said nope already was taken care of by Bank of America.…

I have been a Chase customer for a very long time. I am known by my personal banker but in spite of knowing me I could not get to my vault box because I forgot my up to date ID. I had copies and my Chase card and the key. The computer wouldn’t allow them to allow me to go to my safety deposit box! Now machines rule over human disgression!

I guess I no longer have a “Friend” at Chase Manhattan. You denigrate both your clients and employees with such a policy. Eventually, that will decrease your success. I for one am disappointed and plan to move a substantial amount of my money (and soon to come large funds) to my other bank. One person reacting thus will not hurt you but eventually this policy which repudiates common sense might. Sincerely, Jacqueline Shabot

I have had the worst customer service I have ever experienced thru Chase Bank, North Canton, Ohio, in particular Jeff Keefer and his assistant Tina. They are the most incompetent people and dishonest people I have ever met. I have been trying to get court ordered funds transferred since February and it is now May 10 and it still has not been done with no real reason what the delay is.

These funds were ordered transferred within 30 days and all paperwork is in order. For what ever reason, these two individuals believe they are above the law and have not done their jobs or made sure transactions were made. It is my opinion that they should be stripped of their credentials and dismissed from their jobs.

It is clear they have no regard for their clients or the court of law. . I have been a…

I recently bought a 2018 Subaru with an auto loan through Chase. This is my first relationship with Chase. What a nightmare.

* 1st payment was due in March. Statement never arrived. *I called customer service 15 March. Was told by a customer service representative named Ty (confirmation # 557324) that statement was sent to wrong address (wrong street & wrong zip code). Paid over the telephone (provided checking account number) & was told that a note would be made waiving late payment fee. *Went to a Chase branch the following day,with the confirmation number, & no one could help me because they said that the payment hadn't gone through yet. *Put April payment (check) in the mail 26 March; record from my bank indicates that it went through 30 March. *Received 2 letters from Chase today (2…

The chase on 165 need more worker the wait is more the 30 to 40 minutes

I went to two branches both would not do noterized my documents. Very poor service at both locations

12days chase still holding money hostage .....they are now not answering my emails this is not rocket science just transfer the money so i can eat i hope someday someone is 4000 miles away and somebody screws with there money and they have to sit on a street with hand out so so they can eat

I used the deposit tube on 59th ave and camelback in Glendale az. I sent the tube in and it got stuck at 11 AM, after a 25 min wait they said go home and we’ll call you. But they said a technician is on the way. ) and my paycheck.

I go home and start calling bank at 145. No answer!! So I go in at 150 pm they acted like they didn’t even know what I was talking about. Oh, they say it’s still broken. I said fine write something and acknowledge my lose of items til mon!!!!

I mean I am livid no one called!!! Had I not left my house when I did front doors would be locked. I have been waiting now for 20 min and no one has come out to apologize or write a statement of my stuck items!!!! Assholes!!! Still waiting,!!!

I have been a Chase Card holder for over 18 years. I have a 720 plus credit rating, have always paid my Chase account in full before the end of the month. However, customer loyalty means nothing to Chase Sapphire. I wish to pass along input to your head of Sapphire Marketing.

1.) I have worked in various product development and marketing research roles to bring to bring new products to market for over 20 years. That’s why I am taking the time not to complain, but explain why I’m cutting the string. I’m just one customer but often write articles for magazines ( stories of interest). So I do have a loud customer voice.

A.) I have been traveling heavily in China now for 3 years. Your company marketed an overseas credit card to me . It cost $100. When I got to China I could not use your Card…

Approximately 3 weeks ago I visited the Chase Bank at 200 S. and spoke with Branch Manager Mr. Tyler Todt I had issues relative to branch not having enough window tellers open within this location, and its generally a long line since the branch no longer had any outside tellers. Mr.

Todt responded that it was beyond his control but they could only have two tellers open at this location, however on this day only one window was open which was regular basis whenever I was there. I informed Mr. Todt that they were gonna cause their good customers to transfer their money to other banks if improvement wasn't made. Mr.

Todt responded back "if you wanta take your money and go somewhere else then do it". I felt as a long time Chase customer such a response was highly inappropriate, not only do I…

Bank is not reporting my monthly mortgage payments. I got bad advise from loan officer.

, i ask to withdraw for $ 5000 cash , she said Account now already closed, you need cash or check ? I am preffered customer in Bank of America ,since 10 years, I never face such problem . Please returned my $ 8 ,wrongly charged me and do some thing to improve Branch manager attitude. Waiting for your reply