Chase Bank

I am the Power of Attorney for my mom's finances. I recently sold her home, so there is a larger balance in her account than there has been in recent years (approx. $30k). As my sister was the co-owner of the home we sold, I owe her part of the proceeds.

I tried to transfer her the money using Zelle, but there is a $2000 a day limit (I owe her $10,000), so this required me to transfer the funds daily for 5 consecutive days. The third time I transferred the funds, the transfer was cancelled and I was locked out of the account.

Once again (third time), the account was locked out and the transfer was cancelled. making arrangements to get to a Chance branch is very inconvenient, and for what purpose? I have verified who I am multiple times, but more importantly, I have not been given an…

This is not really a complaint but I got a call from your number and I have never had an account with you. I am not sure why I got that call my ex-husband may have signed up for an account with you.

His name is Aubrey Gammon, he had to file bankruptcy several years ago because of getting calls and being talked into things. He was almost completely deaf and may have gotten talked into something not realizing it.

I signed up with chase for a credit card, and yea i know, the fees are b/s, i could deal with those, but now, they are sharing my email with another person, that apparently has a similar name?! so my email is on THEIR account, so i get there statements in email and notifications via, email... that they are over drawn or insufficient funds. Ive told them several times before, she once said, she cant go into their account and remove **MY EMAIL** i was like, its my damn email. I wanted to badly to reach through the phone and strangle her. eventually, they said they fixed it.

Last week, i got more of the other chase account users EMAILs... this is a breach of privacy. ive come across thousands of ppl, with my marketing job, each one has thought about chase and ive steered them away. Customer…

The wait to see a banker is ridiculous. There are 5 empty offices and 1 banker to assist with mortgages, etc. RIDICULOUS! I will be closing my account and going elsewhere! No two people give the same answer when you call to get something handled over the phone.

I mayank shah opened account on 6/8/19 with banker Alyssa Figgins for promotion of $300.00 in checking $200.00 in savings and $100.00 if I opened both. After waiting 10 business that are required to fund account and direct deposit I was refused my promotion of checking account. Banker lied about the promo, mislead me to open account and I feel that this is HR customer violation.

We went to our local branch this afternoon, Friday, to deposit cash and found the bank busy and with only one teller working. We waited in line for about ten minutes with the same customer being helped and no additional teller in sight.

My mother is 82 and didn’t feel good enough to keep waiting, so we finally decided to try the ATM. On the way to the ATM I saw a personal banker and asked how to complain to someone. He told me to sign in and wait to see the manager.

I said that I wasn’t going to wait any more and just wanted to say that they need more than one teller on Friday afternoon. He walked away from me before I could even finish saying it. I have rarely been so angry and would gladly have seen him fired on the spot.

I’d still like to see him fired. This happened at the Arrowhead…

I have been a chase customer since 2002. For the past 3 years I have tried on multiple occasions to get them to resolve their statement errors and they have failed to do so. Every month they tack on a late fee despite the payment amount being made on time.

An arbitrary 10-day hold was put on a $200 check deposit causing my account to be insufficiently funded resulting $136 worth of nsf charges. When speaking to customer service Marshall and Angie customer service supervisor at 877 657 8786 it was explained that the deposit was not on hold but the NSF charges occurred because of Zach policy the $200 deposit did not clear until after 11:59- the 16th of July.

The funds shows clearing my credit union account on the 15th. When speaking with Jonathan at 8776918086 he had no idea why the check was put on hold. It may have been done by the computer. I explained that the check cleared my account on the 15th.

He tried calling the credit union to confirm that it had cleared my account but was unable to do so due to the lateness of the hour. I was…

It has to do with providing me with extra personal checks to enable me to write a check and deposit it in my Indian bank to get Indian Rupees for my expenses.

I am eighty years old and unable to travel to USA due to ill health. I have run out of my personal checks. I need some more. I have enough money in my account for this expenses.

I have been struggling with Chase people for the last 3 months and facing hurdles. Lack of US address, can not have second test of identification etc., etc. I have provided ALL. Now god help me. SS no. 587706642. Email 927meldhr@gmail.com.

I initially applied and was issued a credit card with a credit limit of $9,600? only to have that amount reduced to $3300? to which I was notified by a letter delivered by USPS. I, of course was perplexed and called the number provided. The representative informed me in his nasty, haughty, superior voice that my credit limit had been reduced bc I lied on my application regarding my telephone number and that there were tons of disconnected numbers in my records. I have had the same # for years, stated it correctly on the Chase Freedom application. He said, "while going through my record, I had a lot of numbers none of which were in service".

Again, I was perplexed bc the number attached to the application was the correct, working, current number and if there was a problem, why not just…

Receive many robo calls from chase bank that display a false name and local number. Most recent was from “ Donald Davis at 203-879-3509. Please stop harassing me with these calls. Thank you

Just got an e-mail about more ew features, and once again site is down. Site is rarely up over the weekend but it is Friday, 3:00PM, so we are starting early this weekend. 18 miles to another option

In the past month I have been scammed probably 52 times. Chase closed my personal bank account when I had $55 left in my account over a $5 charge but won't admit to it. I cannot imagine any other reasons why they would do this to me.

It is so infuriating because they froze me out of my account just when I finally began an agreement to pay a fine for taxes for a business from 2012 that I was not even aware of existed. I am so unhappy and have called 1,000 million times and NO ONE will help me. They all refuse.

No one will even tell me WHY. The worst part of this all is the taxes we forgot to pay and the fine I am required to pay due to this being attached to my social security number (I don't even know how to set any of that stuff up it is SO

confusing) for a google adwords click…

I have a checking and savings accoount and a safety deposit box at Chase. The safety deposit box is in my name and has been for years. Two years ago I added both of my sons to the account so they would have access when I die.

My one son was in transit between Mississippi and Colorado so he used my address on the form. For some unknown reason, Chase found his current address in Colorado and sent him the bill for the safety deposit box.

Also, my other son, who lives in Austin and has a CHase credit card has had problems as the bank was sending his credit card statements addressed to him at my address. I have to think that is also because he was added to my safety deposit box account.

I went to the branch today (Corporate Blvd. in Baton Rouge, LA) to try and sort out the billing issue. I…

Some one cloned my CC and used it and CHASE refused to reimburse the charges. Chase needs to change their Fraud perfection slogan to , CHASE FRAUDE YOU HAVE 100% PROTECTION 80% OF THE TIME!!!!!

I received my Chase Sapphire Card in January 2019. The application said 60,000 Bonus Points would be ADDED to my Account. After spending $ on my card; I called Chase and the Customer Service Representative told me I could NOT get the Points until I spend a Certain Amount.

I spent that Amount last Month in May 2019. I called back and ANOTHER Customer Service Representative told me it takes a week or 2 to get my 60,000 Bonus Points Added. I Called Today Sunday June 9th, 2019 the Customer Service Representative Now TELLS me it is 50,000 Points.

I ask for a MANAGER. The MANAGER tells me the CURRENT PROMO is 50,000.. I tell the Manager the CURRENT Promo was 60,000 Bonus Points when I Applied and Received my Card. She tells me Chase is NOT Honoring that Promo Only the Current Promo which…

I visited Chase Bank on "Parkway Rd in Bronxville, NY" yesterday 6/6/19. I asked Kim the Bank Mgr. for a Statement printout as I had Neurosurgery in NYC (2012) @ Cornell by Dr. Schwartz & I needed to see a current Bank Balances to pay a Vendor in NYC.

I always was under the impression that certain Customers were treated kindly with Handicaps? Kim nicely with a "big smile" refused my request & said: "Chase no longer provides "Print outs of Savings or Checking Acct Balances" per Csr. requests, even longtime Loyal small deposit Csr's.

& that I must wait for Statements via the US MAIL. Nice way to conduct business for "loyal longtime Customers". My Husband Neil (Cornelius) & I worked for the Airlines he for Pan Am, I for Eastern & Caspair & we worked overseas in Africa, Fiji Islands,…

1. No answer when calling all phone numbers. 2. No one to help online. 3. Emailing stating negative balance when statement online shows a positive balance. 4. When visiting local Branch loan officers have no business cards for customers. 5.

Having to constantly call to solve problems with account they create. 6. Person on phone puts me on hold from America then transfers me to Philippians. 7. then told "it happens all the time. 8. No email contact with person or persons talked with on the next day. 9.

com } so i may be able to look at what is going on. I have made many trips to bank to get information as to why i cannot recieve these alerts. It gets better for a short time then back to regular action that i do not exzist !

I even ask for an refill card , recieved it. now they are sending alerts as to wheather i have approved this . { this is why it all makes me feel confused and hurt } Please i need help !

i do not deserve to be made to feel bad about using my little money , On top off everything , my phone has broken cannot use it >

I was advised that if i switch all my accounts over to their Sapphire Banking program I would receive 60k bonus miles. I went through the effort to migrate the account and get new cards & they later told me they want $75,000 of new investments to qualify for the bonus.

This was a textbook bait & switch technique. I opened an executive complaint with JPM and they denied it and quoted the program terms, which have nothing to do with my concern.

my account got frauded and you dismissed my claim of innocnce, my social security check came in and you lied to me and told me it did not come in,I went directly to social security and got a reciept with tracking number yes you got it i return to my branch and you tell me its being sent back to social secuity, yes there has been some fraudulent activity which was done not by me, iif you would take the time and

check your audio recordings you would find i told you the truth, you called me a liar, i am not a liar i was 199% honest with you.. well in my investagation I figured out who is behind fruading us and yet you think im lying, well sir I do not practce dishonorable acts, i hate crooks its not right my parents taugt me to be a honest person, i did not dispute anything in fact I didn't…

my account got frauded and you dismissed my claim of innocnce, my social security check came in and you lied to me and told me it did not come in,I went directly to social security and got a reciept with tracking number yes you got it i return to my branch and you tell me its being sent back to social secuity, yes there has been some fraudulent activity which was done not by me, iif you would take the time and

check your audio recordings you would find i told you the truth, you called me a liar, i am not a liar i was 199% honest with you.. well in my investagation I figured out who is behind fruading us and yet you think im lying, well sir I do not practce dishonorable acts, i hate crooks its not right my parents taugt me to be a honest person, i did not dispute anything in fact I didn't…

Fraud department is a fraud. Had money stolen from my checking account and reported it immediately. 8 days later still waiting for the famous Statement of Dispute letter to arrive. Called the fraud dept again and was told I could expedite getting the letter by requesting at the local branch. Went to my local branch and my officer tried to get the letter only to be told it would not be available due to an error on their part. After an hourlong conversation with a supervisor, was told it could take until July 4th to receive my funds. This is UNACCEPTABLE!!! Worst customer service I have ever received on the phone.

I have been a customer for more than 25 years. I think that will be changing soon.

The branch personnel were amazing!!!

I purchased from a funeral home a prepaid funeral arrangements for my spouse and my self. From Family Funeral Services as it is required by the veterans administration as my spouse is in a veteran nursing home in case of immediate death.

The charge was for 12, 646.00 dollars. The family home decided to split the charge in which I was not informed of that info. The charge was posted as 6,363.00 on my card I received a text asking if I had charged 6,363 in which I responded no and than I called the bank and informed the rep that I had charged 12,646 to my credit card and the charg was made to family funeral service the rep told me that the charge was to a insurance company. I told her I was not aware fo this company but to please make sure that it had noting to do with the prepaid funeral…

In December I had money taken from my account without permission. I was told it was taken care of. I didnt follow up for the reason I was assured that it was taken care of. the issue from December was not resolved and I am missing 277 bucks.

They will not refund me all the money because of a 60 day policy. Two why if it was resolved allowed to come out of my account again. I feel that your customer service agents didnt do their job and I should be able to receive the money I lost.

I went into the Chase bank in Green Valley, AZ to set up an account. I wanted to setup my account and a linked account for my son. There were no people in the bank and several employees doing absolutely nothing yet I was told that they only had time to set up one account.

On top of that they were rude about the whole situation.

I have been refused to get a form notarized by Devon Mitchell who works at the Chase bank in sunrise village in Puyallup, WA. I have gotten other forms notarized and have never had this issue. I even asked if he could show me proof that he is unable to notarize my forms without having the other forms that does not indicate any notarization. The forms specifically indicates the starting point of notarizing, and yet he still would not notarize the forms as it discuss my personal information that I am not comfortable sharing with Devon. He also did not show anything stating that I would have to provide other pages. I am in the process of contacting BBB as well and filing a complaint because it was unacceptable for him to turn me away.

Thanks,

I called Chase in regards to my deposit and the charges and asked for upper management and was informed that I would receive a call. It has been 10 days and I am still waiting on that call. I am extremely angry and upset at the treatment of the CS rep from Chase and i want my issue resolved.

My deposit was placed on hold and I was not informed.. I believe this was done so that Chase could just make money. I want my fees returned to my account now and it would appear that my call is being ignored.

Chase is just a rip off bank trying to RAPE people over and over again.

They consider a "business day" ending at 11 pm. When I called the customer service line a lady named "Ric" told me if there's not enough money in my account my debut card transactions will be denied, and yet could not answer why anything automatic connected to my debit card will still come out and

bring me into a negative when it's supposed to be set up specifically not to do that, when I questioned why I legitimately got no answer and complete silence for about 30 seconds. I thought I got disconnected but got a response when I said hello.

Asked the same question again to once again me completely ignored. Will be looking for a new bank.

This is the branch on 55 water st, NY. I opened a new account had all my money transfer over, they never requested a debit card, as I found out 4 weeks later. I was told they don't automatically do that ??

I also asked to have money transferred into my savings account once a month. That is not happening. A week and a half later my card, which I though was coming never arrived. I want back another rep sat down with me and went on the computer and said he put in the request.

another week later I found out he never put in the request when I back again. The next person put in the request updated my address because he said it was wrong in the system.

finally after 4 weeks I got my debit card. now I have to go to another branch, which is taking me out of walking distance from my job to get…

I needed to close a bank account and transfer funds to my credit union. In that my Chase account was associated with the bank account, it seemed easiest to pass the funds through Chase. I took care of the preliminaries to make the transfer a week or so ago. This morning, I attempted to transfer the funds from Chase to my credit union. Chase returned an error that the maximum allowed daily transfer was less than the amount I had entered, so I corrected the error and confirmed the transfer.

A woman called a short while after whom I could not understand. From what I understood, she was questioning the online transfer that I had made earlier in the day. I told her that I had made the transfer and it is okay. She then said something to the effect that I had to give her a cell phone number and…

talk to a couple managers about my dilemma with my misunderstanding of how overdraft protection works. Call to see if they could overturn my fee and they didn’t want to help. I’m closing my account as soon as my balance gets to 0!

Hire managers who are competent and actually wanna help

I opened a checking and saving accounts online in April 2019. Days later I found out my accounts had been closed due to verification of my address. About 10 days ago, I went into a local Chase Bank on 14th and Broadway in Oakland, Ca as I was told to do by corporate and proved my address with a letter from the IRS with my address on it and my ID.

00) would be refunded to me. 00 check. This matter is very important to me and I requesting that it be cleared up immediately by returning my money back to me. Sincerely, Carolyn S. Bonner

I disputed charges on my Chase account that I did not make. I disputed those charges but chase is saying owe the amount on my account. I had nail service from a Jeanette Skinner. 00 plus a 10:00 tip. 00 charge from a Salon and spa that had nothing to do with what this Jeanette Skinner did which were nails.

, She also over charged me for the nail service she did. I did not have any spa and salon service from this person using someone's name and business. 00 was valid. I did not state the charge was valid so now I have chase bank lieing about charges on the account.

This is the worst Bank and I intend to close it out when I get what Chase owes me. The person I talked to about the dispute had no idea what to do about this charge even saying she was confused so I get a letter with more lies…

It is Tuesday May 7 2019 and my mother is in the hospital. I needed their assistance in withdrawing money from a joint account with my mother. They threw me out of the bank instead of assisting me with my unusual circumstances.

I am very offended by being treated this way. I may seek further action

00 from my saving to my checking to make a purchase online at Wal-Mart. I made the online purchase and then checked my account to make sure the funds had been pulled out by Wal-Mart, and they had been. I continued using my account as usual and had also made more money transfers to ensure I had the money in my checking to cover further purchases.

00 in my account which was thought to be entirely from my deposit. 00 that was in my account at that time.

HOWEVER, oddly enough, Wal-Mart again pulled out their money once there was not enough available, making my account go negative. I saw the original Wal-Mart transaction go through almost immediately on April 29th and was never notified that it was declined and/or reversed.

FURTHERMORE, the money was never seen back in my account until I…

The CHASE bank on Sping Street and Main Street in Ossining Ny treats non Spanish speaking customers like crap. They greet you in Spanish and if you say you don’t speak Spanish they start with a attitude. It is not my main branch but I only go in there when I have to. What a disaster.

It is not the way business is done and they should get a restraining on how to deal with people.

Please let them know to stop harassing me over this closed account. I’m on Disability and depressed and my nerves cannot take it anymore after today. They called today Saterday on a closed account that has a zero balance. I received numerous letters and calls that I have a balance which is incorrect.

I have my statement 3/4 ending balance zero. My nerves are so bad I’m goin ER with chest pains. This account has been zero out with a $7 cashier check Chase owes me. Why cannot any of the departments communicate with each other.

I was a Lawyer for Legal Ethics and Professional Responsibility issues. Before I was shot in both legs in Iraq. I’m not trying to be big shot just putting it out there that I’m educated and know. Please stop letters and calls cause it beginning to be a harassment…

Horrible service at chase in Houma, la. The chase on grand Caillou Rd (70363). The manager is horrible, no empathy for customers, doesn't go above and beyond to help. This is the main reason I'd never bank at such a place.

Customer service just doesn't exist anymore. The worst part of it all, it was the manager who didn't display excellent customer service. I thought managers were supposed to lead by example. Tranika Pittman displayed the worst customer service ever to be a so called manager.

CASE #60157509 UNRESOLVED ISSUE WITH TENANT SECURITY ACCOUNT--NO RESPONSE FROM CHASE BRANCH, BANKER SUPPORT DOCUMENTATION in Boonton Branch-contact and i will forward SEE BELOW

Good Morning Anjana.

On Saturday April 13th Clare Dooley Glander went to the Boonton Branch to close the rent security account for Richard Oliver but was told he should come back Monday. He returned on Monday April 15th meeting with Rimple & yourself to address the issue. The branch was unable to close the account or any other function to the account presumably because of age of account. After much time in the office, it was determined by Chase “back office” that the only remedy was to complete “National Account Closing Request” form as well as note from Clare Glander stating check should be addressed to him as…

I wrote a check on April 5,check number 701 for seventy dollars and Chase took $700 out of my account. I want my account to be credited for the $630 which Chase took out of my account immediately. It was your mistake not mine.I can always close my accounts if my money is not returned ‘

, and then she said "I am sorry, let me check with the manager", and waited two weeks for the manager to check with his superior, and then they said may be will give $150, My question is do you think that is fair banking? I do not think so, simply because that is not the same treatment I get with wells Fargo and first community credit union.

the problem is I was trying to open another two account one for my son and one for my daughter. The conclusion is I am going to close my account, but please do check on…

I went to the Cranbury Road East Brunswick branch NJ 08816 today, April 27, 2019, at about 1:00 PM to take care of my account with a CSR but there was a total staff of 3. 2 tellers and 1 CSR.

The branch closes at 2:00 PM. There was a couple inside with the CSR and 1 individual waiting before us. Till branch closing the CSR stayed with the couple and the person before me and I with my husband were turned away saying the branch was closed at 2:00 PM.

Completely unacceptable for a CHASE branch to be so understaffed on a Saturday when people can spare time for personal needs. I don't want to be a CHASE customer anymore!

-5**** Dec. 2018 Sent out a bill pay to my mortgage company as I have for the past 2 year in OH. I received a call from a person in NC saying there had been some mistake and that they have my check to Mortgage company and that I should call the banks to inform them.

This began a very frustrating journey with little to no success. The money was refunded wile being investigated - perfect. The money was taken back out and the investigation went the way of check fraud Check fraud sent me the Affidavit, I filled them out and faxed them back to Chase on 7 different occasion.

No body got any of the faxes that I sent from 2 different Chase branches. For 3 months this went on until they finally allowed the bank to Scan and email the documents (welcome to technology). A week after the scan…

I'd like to Know how someone could get a $83,000 loan for a home in 1994 and in 2019 still owe $73,000

I asked a simple question about a direct deposit from IRS and the representative was giving irrelevant answer. Furthermore I down loaded the chase ap (spelling not sure) to both website and to my phone and in both cases I told the website to remember my username and password. But when I go to website it keeps on asking for the password, If this keeps on going I will choose another bank because you all have poor service. Both computer and my phone should remember my password when I sig in

I am very disgusted and frustrated with the poor service from Chase.

Your bank's negligence has cost me the lose of over 200,000 dollars. My power of attorney abused her power through many electronic transfers and forgery. No red flags came about after much undue activity took place during a 3 year period when I was ill and she handled my banking.

She robbed me blindly without any indication from the bank that there was foul play. I have involved the police but only a civil court seems to be the one to handle this. I cannot afford a good attorney now.

So she the criminal gets away and I the victim lose. I blame the bank for not contacting me. The money I sold my house for and other deposits on y behalf were taken in a very unorthodox manner that should have been noticed.

I will be shocked if you can help but beyond grateful if you can.

Manner, Conduct and Communication from Ms. Vera Agopian @ your local bank located at corner of Central & Colorado in Glendale, California. Vice President Burr, originator of the Chase Bank would not be happy with this employee of yours... I was instructed to present my self at Chase Bank located as given above to request that an issued check be deposited to one of your client's account for service render.

At the teller service of your bank I was informed that the acct # for deposit appeared incorrect. I informed and showed the teller the text instructing to pay vendor at acct # provided by your client. Thinking of error, I initiated text communications to clarify the acct # and bank entity.

I took a chair in your available sitting space to wait for response. Therein, Ms. Vera Agopian…

Chase bank closaed my CD account without authorization. Then claimed they couldn't find my CD then they found it. They claimed they couldn't find statements yet they found statements. My CD money vanished 10 days before the 1 year maturity.

They then claimed my CD was inactive/dormant which in Illinois an inactive/dormant acct is when no activity is for 3-5 years. Again my CD money vanished 10 days b4 the 1 yr maturity. Then claimed to send tghe CD funds to Unclaimed Properties of Il which was another LIE.

Now they claim I redeemed/cashed in the CD, yet any transactions are shown on your bank statement which I ahve that they sent me which shows no withdrawl of the CD and no date of such withdrawl. 84 and decided to no longer communicate or respond to me anymore.

Their suggestion was to…

San bernardino branch 115372. I've been a member for at least 17 years and never have had any unethical behavior with my account. I've been cashing the same state checks and just cashed one two weeks ago but this branch said they can't cash them until they clear.

That there policy changed . That's a lie , this same branch pulled this crap on me 5 years ago. I never have had this problem at any other location. They pick and choose what they want to do. Racial profiling