CheapOair

We made a hotel and airfare reservations for 4-nights stay in Manila, the Philippines last December 2023. The hotel reservations were cancelled for some reason and we were notified that a refund was being made. It is now February 2024, and we still haven't seen even a shadow of the refund.

We booked with a different company and things worked-out immediately and have been back from our vacation since, but still no REFUND from the previous transaction. We have sent emails to the Customer Service of Cheap0air but as of this writing, No Replies!

Is this how Cheap0air conducts business now-a-days? We have used Cheap0air previously on other trips (business or pleasure) and have not experienced anything like this. What is going on Cheap0air? Are you now using independent travel agents that have…

tried to change my flight dates was a month off from what i needed was 25 march to 3 april to dubai i need 25 april to 3 may same package got the run around on phones from one person to another then was told would be 500 more said i cant do it is to much maybe i just change a name said i cant do it i always use your service i dont see how would be a 500 differaance in pay now i lose my money since i cant pay that on military disabilty was going to go with my daughter

Cheap cheapo air charge me for a flight in November 2023. I didn’t authorize that flight I went to my bank they refunded the money cheapo air called me every day trying to get the money back from me. Even after I told them, I didn’t book a flight.

No one took the flight three months later cheapo air goes back to my bank and get the flight money, they go back to my bank and my bank refund them the money for the flight. No one never took no one never took the flight but they still insist getting paid $500 for flight I would like to know are they gonna give me credit for the flight are they just gonna steal my money and

keep it moving I even told him I did authorize it. I’ll get a police report they didn’t care. He just kept calling me saying that your flight is coming up and we need you to…

After booking a flight for my grandson, I received a call from your company suggesting that because of the way the industry is right now, I needed to buy rebooking insurance so in the event their was a problem, my grandson could get rebooked, otherwise he would not have any kind of priority if the airline cancelled his flight. If this is true, your company should put that on your website. If this is true it violates the law that airlines operate under. I already got the price jacked up so he could have a carryon, pick a seat and protect his luggage.

I assure you I will book with the airlines themselves in the future as I don't need people calling me to suggest I just will be out of luck and money if his flight gets cancelled. You can't just take my money at the price you offered and then…

My wife and our 3 kids aged 10 to 12 booked and paid for a trip using Cheapo Air in July of 23. The trip was from the USA where we live to London and then London to South Africa and South Africa back home to the USA.

We went to catch our fight from London to South Africa and we’re told by the airline that we we didn’t have any seats in our name. We called Cheapo air and were told they can’t help it was a mistake.

This was a $9000 booking and we are stuck in London and the only way home is to spend more money in new tickets and Cheapo air told us they basically don’t care. They haven’t called us back and neither have they looked for any other flights home.

I will advise anyone in the world to make sure they NERVER EVER use this stealing website called Cheapo Air again. I hope the company…

Hi to whom this may concern, I had a booking with cheapoair, booking number 79788338 and cancelled my flight within 24 hours, I was told to get a refund from an agent while I was cancelling my ticket, the next day I contacted cheapoair to confirm my card information. Agent told me that i am not eligible for a refund and that I can get a voucher from airlines.

After weeks I was told I am not eligible for a voucher as well. I was promised twice from cheapoair and they have broken their promise. This is very painful as stressful as I am trying to receive my funds, I had covid 19 and had to cancel my ticket for the safety of other passengers.

If someone can help me, I tried several times talking with cheapoair and made it clear that they promised me with a refund or voucher, and even asked…

AVOID USING CHEAPOAIR - THEY ENGAGE IN DECEPTIVE PRACTICES

I made a flight booking from Detroit to Chicago through an agent over the phone. The agent booked the flight with only one checked bag, which resulted in me having to pay extra at the airport for a second bag because they failed to inform me about the limited baggage allowance.

After my trip, I contacted them about the issue, and they acknowledged their mistake, reimbursing me for the baggage fee for one leg of the journey. However, when it came to the return flight, they refused to compensate me. They kept me waiting for over a month, asking for receipts and other information, only to ultimately claim that it wasn't their responsibility.

I am now planning to file a complaint and seek legal assistance in this matter. This…

Company is making schedule changes in my flight every month. They give me an option whether to accept the change or cancel the booking. If I cancel the booking they want me to wait for 2 months to get the refund and also they are not sure about that. Now I have accepted the change they just made me wait for more than 16 days. Still they sent me a mail that they are working with airline.

The worst part is their customer service. They have Live Chat assistance which is not replying anytime. And other way to contact them is their toll number which costs me more than 50 dollars last week just to get my schedule settled. Again they started the same thing.

Anyone have any suggestion on how can I make this company pay for the harrasment they are causing me?

I have been trying to update my ticket a day before. Each representative tells me to call back in 2 hours and you'll get an update. I'm willing to pay the fidget but they are not able to find the fare difference.

It's been 2nd day and same answer from representative to wait 2 or more hours and will give you an update but no one is deep diving into the issue that any l why this is taking two days to get my ticket updated? Either they can issue me a refund so I can purchase another ticket since it's taking Cheapoair to find the fare rate.

I am waiting here and they are keeping me keep waiting more and more days instead of hours for me not to be easily be able to pay the difference for the ticket. I am getting closer to the date I suppose to fly.

If they'll not fix this issue for me then I…

I'm deeply dissatisfied with CheapOair's handling of my refund request for a flight canceled due to COVID-19, despite my purchase of travel insurance. My booking # 66717374 was affected, and I expected the insurance I purchased to provide coverage. Unfortunately, CheapOair's lack of response and refusal to honor the insurance policy's commitment is frustrating and disappointing.

I urgently seek a resolution through a refund under the terms of my approach. CheapOair's failure to address this promptly may force me to escalate this matter through relevant channels to protect my customer rights.

I booked a flight through cheapoair. Do to medical reasons we were not able to make the flight. Cheapoair advised us to submit medical proof and they will cancel the booking and give a a full refund. Upon doing so, they only refunded us the luggage fees.

Upon contacting cheapoair customer service, They have done nothing but continue to give us a different story every time. We have the entire correspondence in email. I will be initiating a civil action for $1400 (airfare) and would like to know which address to mail the summons of complaint Thank you for your due diligence in this matter Sincerely Joseph Vojdany 917 417-7303

Do not book a ticket with this company this is a scam I paid over 1400 for a hotel and airfare just to find out that the flight had been cancelled and CheapOair never contacted me or arranged a different flight and to this day refuses to pay me back my money.

They gave me different price than showing on website and they didn’t change my date for free in 24 hours as you can check all call details I called less than 24 hours to change a date and I clearly ask the agent in first call tickets price is 1040$ cad but he charged me 1173$ cad as he said that price not true price .

I want my full refund I am so fed up the agent shout at us when we call he said can you quote for 2 minutes so I can speak. Check the photo clearly say 24 hours to do changes.

A Covid related refund was approved on 4/13/23. I have called each month and have been given nothing but platitudes and finger pointing at British Airways.

I am told CheapOAir is waiting for a CHECK from British Airways and then will refund my booking. A total crock

Date of experience: July 26, 2023

On the 05/31/2023 , wanted to start the journey with wife and 9 yr old. very excited when reached the air line counter( Canada Air) was told I need a visa for transit flight. No information available on website/ called customer service cheapo air.

They said read disclaimer and its my fault so I need to rebook - no refunds. I rebooked turkish airline. which is after 12 hours. stayed at the airport for 12 hours, when counter open. I was told that cheap o air has cancelled the ticket.

only reservation was done, i was billed but no seats confirmation. Have to pay out of pocket for 3 ticket very expensive costed me thousand of dollars and frustration. never I am booking with these guys ever. worst customer service.

I planned to buy two tickets on cheapoair website from Madrid to Hearkleon. I have bought ticket for myself and wanted to proceed to the second ticket but the system would not let me, because the ticket may not be bought for the minor separately.

I have made 5 phone calls 20 minutes each to buy the ticket though your agents. - The first agent said that I could not buy the second ticket because it was lowest price and the second should have been higher in price and he did to propose to buy the ticket using his services.

- The second agend took 15 minutes to verify my data and the call was disrupted due to limits for international call. He didnot call me back - The third agent was writing down the name of my daughter including middle name which was not necessary for 20 minutes and…

It has been months now that I think I have been ripped off paying a lot of unnecessary money for all different changes some of which I don't think is my fault but the last incident is a hotel I booked and cannot get Honesty from the agents I ask to speak to a supervisor and they hang up on me because the agent was determined that I speak to him instead I called back again and they hang up again I was charge 54.99 twice and they telling me is once I will attach a photo

I booked flight tickets for our family to flight from Omaha Nebraska to Ho Chi Minh City Vietnam. As itinerary issued by CheapOair, our final return flight would be from Houston TX to OMA NE. , we received a notification from United Airlines that our final flight has been changed.

We had to flight from Houston TX to Denver and then from Denver to OMA. That change negatively impacted our pick up drive from OMA to Lincoln, our home, since the arrival time at OMA was late.

Additionally, our family had only 1 hour 45 minutes to check out our 8 checked in boxes at Houston airport and check them in again while the boarding passes have not been issued and given to us. We have two children travel with us.

We had to run to asked for the boarding passes to ensure we can catch the next flight from…

The worse customer service I have ever experienced. Talking with Navarjo Marcal then Gia Chhaba don’t even think that’s their actual names. They were rude talking over me and wouldn’t transfer me. I will never purchase through this company again.

My flights were canceled in 2020 and we had 3yrs to rebook and get our credit from CheapoAir, now they are refusing to give credit that is due to us. Per the Federal Covid Relief Act they should pay us all we were out, now they will not even give credit for the 2 passengers trying to use the credit.

CheapoAir is the worst company. We will be going to court!!!!!

The future credit is scam! they will tell you that you get a future credit on cancelled flight but by the time you need to use it, they will get you a flight that is way too expensive and you will still have to pay money similar to a regular flight, so your credit is gone and you end up buying another ticket!

Cheapoair is scamming passengers offering future credit which is useless!!

I book a ticket with cheapo air and there was a mistake made on the return date. I contacted them to see if they can change the return date for me I was told that theirs was nothing they could do ..

they ended up canceling my ticket and I was not offered and refunded of nothing I will never book a ticket with them again cause that company is a ripoff they should be shut down. I had to go buy a whole new ticket with another company .

I hope corporate refund my money back at least half of it

I have been trying to redeem points and no one knows how to do this. I have spoken to 4 different people. I have been hung up on twice when i asked to speak to a supervisor. Synchrony bank and cheapoair are not working together.

The point rewards are a fraud.

I have been attempting for Several months to receive a refund. Booking No. was not allowed to fly because of a mistyped name. I need the refund the Jordanian airlines said I was entitled to receive.

Company's website promoted lower pricing for an inferior car rental agency as part of a flight+hotel package. Cheapoair suggested renting a car during our trip for a very low cost of about $16/day. 00 security deposit on a basic mid-size (Camry/Altima) vehicle rental for 4 days.

Further, the Cheapoair website also booked the car rental at a completely different airport over 20 miles away from the airport we booked to fly into and failed to notify us, whereas the booking confirmation only stated "at airport" under the location. Cheapoair not only wasted over 7 hours of our planned vacation with booking the vehicle at the wrong airport, they also cost us an additional $250 in higher cost rental fees from a different rental agency since we were forced to rent a car with reasonable security…

One of the worst airline service I have faced! I cancelled a ticket and they sent a mail as the flight charge returned as credit it will be used to book a ticket within some timeframe.

I was contacting them again and again, they are excusing with thousand reason but not booking my ticket and also not refunding my amount.

Still it continuous.

I have a $2300 credit with Cheapoair. Email states $100 rebooking fee. They are forcibly charging $200 rebooking fee saying it was an error in the email. I am booking a flight for $500 per person ( total 3 travellers) and they are still asking me for additional $816 on top of my $2330 credit. What math is this?

They must be sued for fraud and cheating

After numerous attempts to use my credit chipoair keeps hanging up on me and refuse to issue me my credit

Never again to book with this horrible booking site, Terrible customer service, and they even don't know how to speak with their clients, they don't have enough experience. They ask me for my password in my Cheapoair account, they are horrible, I paid money to keep my ticket flight for one year, after six month they mentioned your voucher amount is expired, can you imagine how they ripped me off on this?

After receiving the reply of my first review for this company, they terribly lied about my booking cancellation and it is horrible they even don't have any document about my booking cancellation. I have attached the document sent by their customer service, the name of the guy I talked with was Kash, that he cancelled my flight and gave me the voucher for one year on Jan 04, 2023.

1star is to high. Your travel agent was offshore with very a heavy accent,couldn't understand him. He did over me consolation insurance and if he did I didn't understand his. Now my Uncle is in palliative care and I won't be able to say goodbye.

Very angry and I will go viral with this. Very angry to put it mildly. I had to borrow money to go

Booking 80037670 I am furious! I recommended YOUR company to my good friends! Older people… - the flight from Zurich was changed - we had no idea where they were - we waited hours and hours at the airport - your chat service gave us WRONG information - their lugage was/ is still lost despite the fact we were told it wouod be delivered today - they had to cancel their trip to Alexandria - no help number working If you want to know more about how i feel: call me!

My points with you will remain with you: UNUSED!!! I sure will not have my brothers and sister reserve through you in October!!! Absolutely unacceptable and the worst service I ever had! Count me out as a customer of yours +20 1141545050 Alain Rodrigue

I could every well lose up to $5000 because of “CheapOAir” error.

Absolute rudeness, not helpful at all, especially as the mistake/error was done on their end, but keep telling me it was “my fault” I kept my patience and was very polite and understanding with the error/mistake but I unfortunately did not receive that from most of you consultants. Not once did I get a straight answer or solution. every single consultant had a didn’t answer. I always got discounted and never received a called back, that will be an expensive ph bill. I Was told by the “Manger” that he would call me at a certain time and date with a solution but he never called, I did how ever received email later that day from “CheapOair” stating that they “made attempts” in calling me, which is a absolute lie! they never…

We ask for rebooking to the customer service and he just hang up on us, me and my family of 10 persons with 3 children got stranded at the airport. The customer didn't care if we dont make our flight, we show up at the aiport 4hrs before our check in but didn't give us boarding pass because we're not informed that we need a visa to our connecting flight

PLEASE SEND ME THE TICKET NUMBERS FOR MY FLIGHTS FROM MARSEILLE TO ERCAN ON APRIL 15. BOOKING NUMBER 79869270. IT IS IMPOSSIBLE TO CONTACT ANYONE TO HELP! THE PHONE NUMBER DOES NOT WORK, THERE IS NO EMAIL ADDRESS AND THE CHAT BOT KEEPS STALLING UNTIL IT TIMES OUT!

EDWARDS

+90 5391081809

rottolover@gmail.com

I cannot contact Cheapoair to get the ticket numbers for my upcoming flights from Marseille to Ercan on April 15. The booking number is 79869270.

00 for the seats. after numerous phone calls and promises i have yet to receive a dime 6 weeks later and no progress. Nobody wants or has the ability to assist . very poor Customer service.

You Today 3/29/2023, I had booked over phone (79959373 confirmation). The agent had offered $912 airfare then emailed me $950 but charged on my credit card $1200 ⁉️ I spent another hour over the phone to to straight it out.

She also filed wrong name on the booking ⁉️ I had to call the center to fix but the manager said that he could fix it if I willing to pay another airfare fee otherwise he will canceled the flights and gave me full refund ⁉️it was such a horrible service even though it was their mistake not mine.

CheapOAir over charged me and refused to give me a refund. The quoted one price and charged a different amount. I really need to report them. 50 and the charge me $1800 plus

Worst airline website ever

I'll give a negative star if I could!!! Worst dishonest customer service!!! Cheapoair's website states the airline booking includes 1 free checked baggage but then I found out it was false advertisement. The airline did not honor it and I had to pay extra money to add on the checked baggage.

Tried to call Cheapoair 4 times to cancel my booking or have the airline add free checked baggage. Cheapoair refused to do either. Upon my 4th call, told me it could not be cancelled since the booking was over 24 hours.

Then why did they not let me cancel the last 3 times when I called within 24 hours of booking. One representative was adamant that he does not see the "1 free checked baggage" on Cheapoair's website. After I called back and told them I had a screeshot showing the free checked baggage,…

Hi, I booked the ticket at 11:44pm on February 16, 2023 for booking reference #79427002. I bought flexible ticket option for ticket bought at 11:44pm on February 16, 2023. When I call the Customer service at 3:30pm on February 17, 2023 they say that they cannot cancel my ticket as it is past 10:00pm and insurance expired. e.

after the 10:00pm on February 16, 2023 so technically it should go till next day till 10:00pm. If this is not true as it expires same day, then you should not be billing Customers any booking between 10:01pm to 11:59pm on the day, as flexible ticket option insurance does not protect them. This is wrong information.

95 as paid for insurance. e between 10:01pm to 11:59pm as it does not cover them. I am seeking for explanation on this and reason on why it could not…

HELLO: WE ARE EXTREMELY DISAPPOINTED BY YOUR AGENT'S NON-COOPERATION AND RUDENESS. BECAUSE OF SOME FAMILY EMERGENCY, WE WANTED TO POSTPONE OUR TRIP TO LONDON; REF. BOOKING NUMBER: 79225765. WE ARE NOT ASKING FOR ANY REFUNDS. WE WANT YOU TO CHANGE OUR BOOKING TO A LATER DATE IN JULY.

WE TALKED TO BOTH AMERICAN AIRLINES AND BRITISH AIRWAYS AND THEY CATEGORIALLY SAID THAT THE NEW AIRLINE POLICY WOULD ALLOW CUSTOMER TO CHANGE THEIR ITINERARY. SINCE THE TICKET WAS PURCHASED THROUGH YOU, THE AIRLINES COULD NOT DO ANYTHING. THEY ASKED US TO CONTACT YOU AND TOLD US THAT SINCE THE TRIP HAS NOT TAKEN PLACE YOU SHOULD BE ABLE TO CHANGE IT VERY EASILY.

SO, WE ARE AGAIN REQUESTING THAT YOU CHANGE OUR TICKETS. PLEASE HAVE SOMEONE CALL US OR SEND AN EMAIL ABOUT HOW WE CAN CHANGE THE TICKETS FOR THE MONTH…

this is so suck company, so bad service. i was order booking number for my flight on 10/15/22 for my trip on 2/18/23.

it’s more 4 months. when i buy ticket. i paid full payment even i buy protect for my trip. but on 2/15/23 they send me an email that my flight has rescheduled . they didn’t ask me for approve it.

i have an appointment for my business oversea on 2/18/23. but they didn’t ask me confirm for change all not.

i tried to call for customer service many time to ask what reason why . they just say that the flight not authorized for them to book it.

i’m still ok for change the time for flight on 2/18/23 but different airport , but when i ask it they still said it under progress, they not confirm yet. this is so suck. bad customer service. order booking on 10/15/22 utin 2/16/23…

I first booked December 12 2019 for travel in April 2020 and it was canceled because of Covid-19 which wasn’t our fault so I rebooked in June of 2020 for travel January 2021 and that got canceled again because of Covid-19 again not our fault. I called Cheapoair on March 22 2021 to change the credit to a voucher.

They said Air Canada would get back to me with the voucher number but it never happened so I called Cheapoair again on July 2021 I got the run around and all they said is I have to book before the end of January 2023. At this point I am getting so frustrated. I need answers here.

I want my money back or a voucher that doesn’t expire or else I will be contacting the media or someone that can give me answers and give me my money back. I am very angry now and if nothing gets…

I booked a supersaver trip not realizing in th e small print that it wasplane will leave within 8 hrs, which is very misleading and I didn't get any information,mation until I put my credit card information in,. when I realized what happen I called them to cancel because of the with in 8 hr time frame, cancelled within 5 minutes. They would not refund my money this place is a rip off

I purchased a flight from Barcelona to NY though CheapoAir (flying on January 22nd, 2023). The flight did not exist; CheapoAir never contacted me to let me know. I was stranded in Barcelona. Since CheapoAir sold me a ticket with Level, an airline that went bankrupt and does NOT have a representative in the airport, I spent 4 hours trying to get help while in Spain (to no avail!). And now, back in NYC because of my own doing, I have been on hold for over one hour with a CheapoAir representative who is trying to get in touch with a representative of that airline also to no avail. I am requesting that someone takes responsibility for this gross mishandling of the situation. I also missed a day of work for this reason which amounted to loss of wages for me.

My Booking Confirmation Number -…

BUYER BEWARE! I booked a ticket on line with CheapoAir. It was canceled within 30 minutes. I called the support number and talked with an agent. She said that the schedule times for the flight to Venice, Italy were not available anymore.

She spen 45 minutes researching other flights and came back with a schedule that got us home 7 hours later and after midnight AND wanted $370 more. I told here to cancel and she said she would talk to a supervisor.

She came back with the same schedule and offered $270 more. I refused. I then went to FlightHub and was able to secure the original times I wanted with CheapoAir and $300 less than Cheapoair. The booking was easy and smooth.

I booked a ticket for trip on 23 Jan 2023 from CAI to London for my daughter Noura . I paid full amount. Then follow thsi I get the confirmed ticket on 21 Jan on TravelOne (I was surprised since I didn't know this affiliation program) .

I contacted Travelone & customer service asked me to pay 125 USD dollar to change flight to 23 JAN . I told her I cant pay for your mistake as I have booking on 23 JAN & still same flight is open.

After long discussion she tell me what she can do is to refund the whole Amount in 7-14 days (By the way I paid with debit card) . I asked her to change the booking to correct one and she refused [I know some body has to pay for that] although I warned her to stop dealing with them.

After few days I received the amount back in card with loss about 113 SAR about…

I’ve been waiting almost a month to receive a refund on a flight that was canceled by the airline. Every time I’ve called I’m given the same excuse. ” But it’s not true. They’re giving me the runaround. Honestly, I don’t think I’ll ever use CheapOair again. Very disappointing.

Worst customer service ever. Yes, Cheap is cheap. Customers don't have any idea, and they do not take any initiative when you ask for help. They say everything is OK when you are in trouble. Do not buy ticket from them.