CheapOair

I was owed a refund of $1035 from a flight that I canceled and instead of getting a refund they took charged $1035 to my card. I’ve been calling their billing department for over a month and nothing is getting resolved.

I’ve sent bank statements and have spoken with at least 20 different people in the billing department and each one has a different story. I’m at the point to where I’m ready to take the matter to small claims court

I purchased ticket online with travel protection. When I needed to cancel the reservation, I was told by several agents that I had to go through the airline. The airline is informing me that I need to go to through the company I purchased it from.

I am not getting any assistance from cheapoair.

Refund request, After several phone calls, several emails no refunds. Today January 4 2023, I was told by CheapOair billing representative Camille that my refund would be in my account in 30 minutes, but that was a lie. When I call CheapOair ALWAYS lie and give me the run around about my own money.

They held my money and received interest off of it for 1 year

Dear Sir, I am writing you a complaint against cheapoair for fraud and causing me physical stress, emotional stress, missing work and paying more money to buy tickets to see my family and attend a funeral for my uncle. I purchased in advance my airline ticket on August 16,2022.

I received my iterinary then and set for my flight on December 29,2022. Then I received aa email from cheapoair that my flight time and route was changed and instructed me confirm if I agree for the new change. so I called the customer service and talk to s guy from India and told me that the new iterinary I received was a technical error. I have no flight. He cannot help me.

Even I cried and beg him to help me out. I mentioned to him if any other dates are available. He told your wasting your time. Just get a…

Paid 200 dollars to receive a credit but all cheapoair agents keep lying to me when I want to rebook. Ext 106 Mike, ext 102 Sean , Bryan ,James ,Dan and many others are all in it. Left so many messages but no one calls back.

You can give me back my $200 and keep your credit

Dear Supervisor:

I had done the booking stated above on December 21.

Due to the huge storm and terrible weather conditions many flights got cancelled and an advisory was issued against travel. I have beeb trying to call Air Canada since yesterday and they are not picking up phone.

However, Air Canada Twitter and website offers a goodwill flexible policy which allows me to cancel my flight. It also states that if we purchase a ticket from a different company we have to ask the company for refund.

I have called Cheapoair several times since last night and spoke to various agents. They all refused to issue refund. One agent asked me to call aeroplan for refund but aeroplane said I had to ask cheapoair. I tried on website, they said I have to call cheapoair.

I called so many times. Once I…

I am travel from Eugene to Thailand now I will go back from Thailand to Eugene onJan27,2023 .My layover in Seatec to Eugene have been changed from 3hrs to more than 9 hrs first I am except by mistake and try to correct it right away try and try many’ times the answer is they will correct it but it came out the same (9hrs layover) I can not except to be layover in Seattle for 9 hours because of my health I am almost 80 years old and travel by myself.Can Any One Helps .?

Worst customer service I've ever had from canceling my flights last minute notice to not being reflighted nor reimbursed even tho I payed insurance you can't understand those talibans chepo needs to close there doors for good I would rather spend hundreds of dollars than have my flights canceled last minute

I bought ticket weeks ago for BNA to Paris CDG for wife and Iand SLC to Paris CDG for my daughter Dec 1st returning Dec 9th. While there our plans changed and I bought through you again Venice through Munich to Paris CDG on Dec 9th.

So that we could catch our flights Dec 9th from CDG to BNA for wife and i and CDG to SLC for daughter. Our flight with Lufthansa from Munich to CDG was 45 min late, causing us to miss our flight to BNA and SLC.

Something was wrong with AA app, wife and I had boarding passes but no bar code on app, daughter could not even check in online, so we had to go through check in at CDG. We made it to check in at 1140 but it was already closed.

our flight still 35 min from leaving but we couldn't get past security with no ticket. We went back to Lufthansa, they acted…

The worst experience I've had so far in booking flights. I am a frequent traveller, I like to book my own flights, and I like to change companies every time. I've booked with Cheapoair in the past and had no issues.

However, when it came to trying to use my accumulated points, I had to call the agent, as the website DOES NOT ALLOW YOU to use them. So by calling in, I have to pay an agent fee, that would translate in me loosing all my points to pay for this agent.

Instead of agents assisting me to do it myself online, they only offered to book my flight. Instead of your website being clear about how customers can use their own points, you make it in a way where you force people to call you and pay your agent, so in the end they loose those points anyway!

In the end, you did not give…

I booked a flight to India from YYC for Nov 30th 2022 with my husband, it’s was emirates airlines operated by westjet. we reached at the Yyc airport 2 hours before our flight departure time & were standing in the queue to check in .

The queue was too long. There was a lady at the first waiting line who were calling travellers & we were standing far behind & we couldn’t hear what she was saying as she was sounding too low.

However, we reached at the counter to check in around 8:15am. The customer service rep did check our passports & asked us to fill a form & saw our covid 19 vaccines proofs. He did check out checked bags weights.

1 of our bags were weighted only 1kg more so we started adjusting that & the rep left us unannounced to washroom. He came back after 15 mins & finally after…

I called to check on a refund due to the airlines changing my flight. The people I talked to (3) were friendly but apologized because they weren't the right department even though they were who I was transfered to.

Also, twice I was asked to answer your one question survey in the middle of trying to get an answer to my original question. The first time I called back, the second time that happened I pressed 2, not satisfied, and decided I wasn't going to get any real help.

I guess I will deal with the inconvenience of the flight instead of waiting on hold to talk with nice people who can't answer my question.

My booking number is 77590402 and I have raised multiple request to cancel my return trip from HK to Toronto since late October until 7 November. All my request were either reply with "refer to the team" or "please call again after 8 am".

Since I am calling from HK with a time gap, my booking was not canceled. When asking for refund, someone promised CAD$190 but was finally rejected with "ticket suspended" with no reasons. Please advise the reason for the lengthy time for can 即and the non compliance with customer request.

Please resolve the refund for the transaction between CheapOair, Zezgo and Stephen Car Confirmation: ZE0542414.

I have driven to Zezgo 3 times and have talked with Eric several times. 10/15/2022 around 0945hr I was picked by your shuttle from Miami international airport, the driver was friendly. Arrived at the rental place and was notified by Eric that my reservation cannot be honoured by Zezgo because I had used a debit card. Notifying Eric that cheapoair had already charged my debit card, I questioned why Cheapoair did not question debit card use for the transaction to only be apprehended with the need to have a second reservation for the same purchase/product. Eric notified me that Zezgo has a 100% refund policy (Recorded). Accompanied by my brother who had a credit card as I don't use…

Their "customer service" is designed so that you just give up and forget your claim!! I don't know how many phone calls and emails I've made / send in the last 15 days and they're still taking me around in circles! NEVER AGAIN!

Airline refused boarding and said cheapoair sold an incomplete ticket. I have chats and phone recordings from cheapoair staff confirming the same. Still they won't start my refund. I called them 10 times and they keep saying supervisor will contact.

It's been more than 72 hours and I wasn't allowed to board because of them. Still no sign of contact or refund from them.

Greetings,

My name is Asad ur Rehman. I had done 2 reservations with Turkish airline for me and for my mother on 28th of September with Agency called CheapoAir. I am attaching flight reservation number for me(2356707305797) and for my mother, Name is Khursheeda Begum (2356707305195). With due respect sir, Since I book the flight, I keep receiving an email from them that your flight gets canceled. They book me on other flight and now they are saying it got canceled again. This agency doesn't know how to facilitate their customers and they don't talk well. I am seriously fed up with this agency. They are unable to book me and my mother a flight. I have already paid them the amount for flight. Sir, I really don't know what to do. My departure is on 8th of December. Please help me in this…

Worst ever service.. Don't ever book with them.. They don't offer any information when the ticket is about to expire. Don't waste your time here.

Booked and paid for a trip to Mexico, Booking # 76834670. ON 10/9, arrived at the airport and airline did not have my ticket. The airline wouldn't help and mentioned had to contact Cheapoair- time was 4:30 Am. Cheap O Air support on that day opened at 8am- not helpful.

Was forced to purchase 41,435 worth of one way tickets to get on flight. Has been a month of calls with no support and failed return calls. This is unacceptable, demanding a refund for my extra expense and support. 571-839-4092

After More than 2 weeks times my flight schedule change is not confirm. Every alternate day i am calling (total 6 times) customer service and i am getting same answer wait for 24 hours someone will call you with confirmation.

Last 2 days i am getting email that we are working on it. Worst service.

Your service is shit as you guys! fucking ripped off stealing money from people!

For over a week now, I have been trying to resolve an issue with an existing reservation, but have not been receiving the help I need. " She never did. Last night (11/05/22) I was holding on the phone from 9:30 PM until 1:15 AM and no one bothered to answer my call.

I tried 2 additional times and each agent told me they would get back in "a few minutes" and of course no one did. I called today (11/06/22) and finally was transferred to a person who was supposed to help.

She did not offer any help and when I to provide more clarification, she simply HUNG UP on me. I cannot possibly tell you how much DISSATISFIED I am with CheapOair. I have been a customer for many years (basically since they started) and…

I wish I could vote zero stars. This company's customer service is screwed up. No one should use this service as they are incredibly incompetent and unresponsive.

I booked flight with cheapoair during covid time and it had been cancelled and they gave me future credit. Now i want to rebook my flight and they just are transferring my call each and every department.

I have been with CheapOair for over 15 years . I would not use any one else until today ! APPAULED At the LAXCK of care and or customer service from them . I have lost my phone and canNOT talk to human online .

well its been two days now and NO AGENT ! I MISSED my flight to spain due to their boioikng and the Air traffic control . Hung up on CONSISTANTLY . COM ,and CheapOair WILL NOT HELP ME IN ANY WAY !

plus 4500 people on there ... SHAME ON YOU !!!!!!!!!!!!!!!!!!!!

I originally booked flight & airfare with cheapoair, my flight was changed to a later flight which wasn’t convenient so I called to cancel the whole trip & requested and full refund. Speaking to customer service was absolutely horrible, they just keep transferring me around and getting no where.

Sit on hold for hours, and still no one answers or I get disconnected. Extremely poor service. I will never use this bogus company again. As of today I still have not received my refund and had the audacity to charge my card another $25 for nothing!

They send me an email and ask to call them urgent, and they're impossible to get to, by phone, email or chat, I've been trying for hours. Ridiculous,would not recommend

We booked flights from Orlando to Vienna and back, on the way back our flight was changed without asking if we agree, then our last destination was canceled due to hurricane in Florida, we tried to reach cheapoair numerous times before our flight to resolve the situation, we did not receive any professional help! We are still waiting for cheapoair to rebook our flight or for refund.

Bought tickets from Quito to Paris (premium economic) flew on date , July 23, and was supposed to come back August 26. Even before the departure started receiving change of date, at least five times, accepting all the news scheduled, last accepted September 1.

Two weeks before coming back, once again change of date, September 6 which I did not accepted. Made twice long distance phone calls charging me for both €130,00 and without way back confirmation .

Finally got a new flight on August 31 back to Quito but through KLM and not Air France and in Economic and not premium as I paid. I assume CheapOair will refund me the two tickets for all the trouble we went through.

Hoping to read you asap

I had a ticket from Nashville TN to TAMPA a direct flight. The flight was cancelled. So cheapoair put me on a obe stop flight. The second leg of the flight was canceled. So I called them to reschedule a direct flight.

5 hours then the disconnected me. I called them back. 5 hours on hold. Disconnected again. I called a 3rd time. 5 hours.

Finally spoke with someone who set me up with a non stop. Never received a confirmation email. 5 hours on hold. Called again next morning. Put on hold for an hour. They set me up with the same flight as the day before. Still waiting for confirmation. EXTREMELY UNHAPPY.

I booked e-ticket on July 2022 to from San Francisco airport on Oct 26, 2022 Arrive Oct 28, 2022 at TanSonnhat airport. On Sep 17 , I received the email from Vietnam airline my flight schedule delayed on Oct 27, 2022 from San Francisco to Vietnam Oct 29, 2022.

I tried to contact the customer service CheapOair for helping. Because I need to come Oct 28, 2022 attend my mom ‘s first time Memorial Day. I did not come back when my mom passed away so Covid exposed everywhere on all the world.

I asking them to schedule for me flight early. But they told me that if I want to flight early I have to pay extras fee. Now, the flight ticket is too expensive. I called vietnam airline they told me need called travel agent that I booked ticket.

They cannot do anything . What do you do when you get…

It has been Impossible to address my concern and my request with Cheapoair. I tried to get a hold of an agent at Cheapoair´s chat for 2 hours and they keep asking me to wait on the chat nd nothing.

I have been trying to call t all the customer phone numbers and phone calls are not being accepted. My concern/ request I need assistance in changing the new flight option that you are imposing on me to the flight option that Air Canada offered me, unfortunately I can not do it directly with them because I made this booking through this travel agency (LAST TIME in my life).

Again, I am NOT ok with the change that was made to my itinerary on my flight back on January 7th. I need to be back in Chicago no later than 7 pm. That is exactly the reason why I booked the original flight.

Very bad experience and not honoring the Price Match Guarantee as shown on the website. The exact flight comes from the major competitor- Expedia.com yet the feedback from the customer rep. that the company can't honor the matching policy without explanation on what rules that are not being followed.

I had booked international tickets from Islamabad-Pakistan to Detroit, Michigan USA through Cheapo air tickets many times and never experienced such a havoc as experienced this time. Booking # 75063994 This is in reference to booking # provided in email below, in this regard it submitted that I had faced an extreme hardship while traveling from Amsterdam to Dubai and then Dubai to Islamabad.

I booked the checked in baggage from Detroit to Islamabad. The checked in baggage was not transferred to flight for Dubai to Islamabad, as the air port staff at Dubai airport informed that KLM has no arrangement with PIA for shifting of checked in baggage for next connecting flight.

They informed that only two possibilities are either you go out from airport receive the checked in baggage and get it…

I had booked international tickets through Cheapo air tickets many times and never experienced such a havoc as experienced this time. Booking # 75063994 This is in reference to booking # provided in email below, in this regard it submitted that I had faced an extreme hardship while traveling from Amsterdam to Dubai and then Dubai to Islamabad.

I booked the checked in baggage from Detroit to Islamabad. The checked in baggage was not transferred to flight for Dubai to Islamabad, as the air port staff at Dubai airport informed that KLM has no arrangement with PIA for shifting of checked in baggage for next connecting flight. e. from Dubai to…

Horrible services they hung up on me, also didn’t tell the client how their polices work. making client pay more because and authorization team is telling us to wait one day when knowing airlines don’t hold tickets more than 3 minutes they told us.

and they didn’t notify me until 2 days later per email. Manager explaining to me something every repressive explained once again and no one helping on price matching or even giving me a solution when their customer service and authorization team didn’t tell us the right information.

I just want to give you feedback and a complaint about how booking my flight from Istanbul to Amsterdam was handled as it was very frustrating. I arrived at the gate in Istanbul and wanted to get a boarding pass for Amsterdam as they gave me one with SBY meaning that there was no seat available and subject to availability.

The Turkish air desk lady was shouting and she said I don’t have a seat for you. I tried to explain that the booking was confirmed by Cheapoair but without any response. This incident put me under so much pressure and I was furious since I had to argue and wait until all passengers boarded I was having severe pain in my back and

I had to see the supervisor and finally after 2 hours I was given a seat that was not what I wanted for my back pain but I had to endure severe…

August 23, 2022

Sir/Ma’am,

Greetings of peace! I am writing this letter, urging your company CHEAP0AIR , to take action on my concern, rebooking a flight or refunding my money.

Below are the series of events that lead me into this complaint.

August 5, 2022 I booked my son and his family in your ticketing office (CHEAPOAIR). Scheduled flight was August 23, 2022 , from Manila to San Francisco, USA via EVA airlines. Booking number – 76950998 Ticket number – 6956753671709 Adrian Clemenz Nolasco Ticket number – 6956753671710 Ronadeth Nolasco Ticket number - 6956753671711 Reedeth Adrianne Nolasco

August 20,2022 I called your office and talked to Mr. Saranti ( I am not sure of his name but when I asked him, his name sounded like Saranti. Mr. Saranti, told me that I have to wait for EVA…

I don't even want to give 1 star to cheapoair. Mr. Sam Jain, your associates at Cheapoair needs training badly. Ladies staff don't know how to transfer a call, they just know how to disconnect customer's call. I have been trying to get a hold of change and schedule department for more than 24 hrs now, but no one answers the call.

Have been treated like football which is frustrating and disrespectful. When I initially booked flight, my layover was for 3 hrs, now it has been changed by airlines for more than 28 hours. I did not accept that. I called airlines and they have put remark on my ticket saying it's fully refundable, since the changes were made by airlines.

Your associates are not trained to look into the matter? Bullshit!

Also I booked my flight from cheapoair so I am coming to…

I don't even want to give 1 star to cheapoair. Mr. Sam Jain, your associates at Cheapoair needs training badly. Ladies staff don't know how to transfer a call, they just know how to disconnect customer's call. I have been trying to get a hold of change and schedule department for more than 24 hrs now, but no one answers the call.

Have been treated like football which is frustrating and disrespectful. When I initially booked flight, my layover was for 3 hrs, now it has been changed by airlines for more than 28 hours. I did not accept that. I called airlines and they have put remark on my ticket saying it's fully refundable, since the changes were made by airlines.

Your associates are not trained to look into the matter? Bullshit!

Also I booked my flight from cheapoair so I am coming to…

I’m cancel my travel ticket and is 120 days now not send me refund off $1444.89. The customer service was very unfriendly

I booked a flight from Dammam to Beirut on Feb3 ,2020, i got stuck in the country due to the Covid outbreak, moreover, i tried several times retrieving my ticket back whether in credit or rebooking, no proper customer care were taken under consideration, they stalled until they advised me that my ticket status now is expired and I have lost both my money and my ticket. I started to believe this is a semi scam company and I would never advise anyone to use it.

Booked a round trip flight with these guys and realized I was going into the wrong city in the same state. I contact them to change the the city and they wanted to charge an additional $200, so I cancelled the round trip to a one way.

I was charged a cancellation fee, in which, I paid on my credit card and noticed it was also charged to my ticket. Received a credit and it to 2 hours for 2 days for them to find my credit.

I spoke with 3 different person for them to even find it. Once the credit was found, I booked a flight with the credit, paying additional money for the flight. Received a call back 6 hours later stating that I couldn’t book a international due to the flight being domestic, of course, it upset me.

I proceeded to request my money back and not the credit. The agent left me…

Good day! I would like to file a complaint against cheapoair. I have avail the supreme support package but it seems i have difficulty to connect the customer service. Please refund my supreme support package. I want to call the customer service regarding my terminal in Manila.

I went to terminal 3 because the ticket says ANA flight but when i went there, they told me terminal 2 because it is same code with Philippine Airlines. Cheapoair ticket should mention which terminal number because we have 3 terminals here in Manila.

I waste my time, energy and money going to different Terminals. I am also disappointed with your customer service while availing the supreme support package which the agent force me to avail.

I didn't buy this. I had booked two tickets one minute before and paid off.

A few minutes later the following sum was deducted! Why?!

Online Purchase of AED 246.85 on Credit Card No. Xxx on 08-AUG-2022 15:02 from COA*CHEAPOAIR.COM AI

They are playing with the fares when you are in need of change. Very disappointing as customer. Will make it bigger. They say one price for a requested date and by mistake send me email for the same date with cheaper price.

Then they say ignore the email. Will send you another one and trying to get rid of me. Stay away from Benito

I am having the worst experience trying to rebook a flight. I canceled a flight in January for a ticket that was booked in September because of the civil unrest overseas and the fear of traveling to a foreign country at that time.

I accepted a credit, although, I was charged $200 to cancel!!!!! I received an email stating that I have until September of 2023 to travel but I will need to rebook by September 2022. For an entire week I’ve been trying to rebook and now I’m being told that I must travel by this September 2022.

I decided to make a case with the rude associate who yelled at me on the phone claiming that they send me an email saying that I only had to this September to travel. That email NEVER happened. I have searched and searched and I have every email except one that have this…

When I booked a flight, I was charged an $56.00 in extra fees that I was not told about. I had to cancel this flight 7 days later, at which time I was charged an extra $25. cancellation fee. When I cancelled flight I was only given a credit for the $647.20, which was the flight part only.

When I went to rebook the flight which was only $398, I was told I used up all my credit and I would have to pay an additional $150.00 to rebook the flight.

This is insane!!!! If my flight would have been over the $647 credit I would have had to pay extra money, but if my flight is less expensive, CHEAPOAIR gets to keep the difference and charge me more for Rebooking???? WHAT???? I will never use CHEAPOAIR again. I am FURIOUS!!!!! THIS IS HYWAY ROBBERY!!!!!

t.

I reached out for help yesterday with my flight it was delayed for over 2 1/2 hours I asked if we can find me another flight no help. You know what I was told that is not our issue you would need to speak with the airlines why are you guys charging me all these fees and you can’t help .

You guys selected to have incompetent airlines working underneath you. 72 if I would have known this I would never have booked through you. Will cost me all these additional charges I would have never selected you. But don’t worry I would never ever use you guys again never and anybody ask me I would not recommend you under any circumstances because your staff is unprofessional you select airlines that cannot even keep a schedule always having delays.

I would like my money back. United flight was good but…