CheapOair

The Indian customer service is terrible. The people lie and say they have made the changes you are calling for help with and don't do anything. The tone in there voices are so rude and they are ready to fight with you.

I will move my future travel plans over to sky scanner until they get rid of the Indian offices.

We made our bookings thru Cheapoair Website. Now I want to make changes on my last name because my last name on the passport is before marriage and now I’m married I have different last name on my booking. I want my last name to be changed so it will be the same with my name on my passport but they said they can’t make changes and she hang up on me.

Why they can’t make changes, I bought my ticket on your website so you are authorized to make changes. Why you can’t even help with my concern? You want only the money and not willing to help. That’s not good

I ask then to make a correction summited all paperwork said that airline can make changes call airline said that tickets are in cheapoair when call back costumer service representative told me I have to pay $100 for the service but first time call never told me of fees

I am a stage 5 CKD patient. TO WHOM IT MAY CONCER,

My flight was JFK-DOHA-TEHRAN on May 27 and May 28. My airline confirmation was 4Q5LVY from your agency.

I spent the last month in the hospital for a kidney issues, some of which I assume were a direct reflection of the flights booked through your company. I have no phone number in Tehran.

I am dying. I was guaranteed a decent and a wheelchair, as I cannot walk. RDU provided no wheelchair and my dad had to grab one and push me after an hour of waiting or we would miss our flight. I called both CheapOair, American Airlines, and Qatar Airways to ensure that they were aware of how sick I was. I provided medical evidence as well to the airlines.

JFK had no wheelchair. As I mentioned I have CKD. I have gout and sever dehydration issues. I…

While making a booking i got an error saying that my booking failed. As my flight was time sensitive i had to make other arrangements. It wasn't until my i saw a charge on my card that i found out that it did go through.

As you can see from the attached document I got an email saying Booking failed. How can I be responsible for the charges? If I wouldn't have received the Booking failed email I would not have purchased another ticket.

ended.

I booked a fight from Msy they were supposed to charge my card 1210.00 but they charge 1174 they try to get the 1210 which declined so my gbaby wasn’t able to get home they still haven’t refund the 1174.

cheapOair company a big time SCAMMER

I am trying to get information on my refund status. I have been placed on hold for more than 3 hours, multiple times!!!

Bought a two way ticket. The return flight was cancelled. Called manny times and got transferred many times to different departments. Each time I had explain again the situation. Last time I’ve called unstated over 2 hours being transferred around. I

I bought a return flight from Malta to Anchorage through Cheapoair. The flight's main carrier is Lufthansa but the return leg involves a Codeshare flight with Air Canada. I tried to book seats and baggage direct with Air Canada as per Lufthansa instructions but the website refers me to my travel agent which is Cheapoair.

I tried to enter chat but the bot does not provide me with any solution. I am completely stuck with no one and nowhere to resort to in order to solve my difficulty. This is disgraceful as I need assistance without delay.

I am a long time Cheapoair customer. I am experiencing a nightmare and I have no word to express my frustration. In error I put my last name as first name and my first as last name and called right away to make a correction.

It has now been three weeks to resolve this issue. I have spoken several customer service each telling me different things. I have been charged additional fee for name correction for each booking now over $300. I have been on the phone almost for three weeks just for simple correction to reverse last name as first.

As if this is a federal criminal case it has been transferred to several departments. Holding the phone for several hours sometimes half a day. I am planning to have more other airline and hotel bookings but because this simple human error I am holding my…

Your customer service representatives are extremely unhelpful, unknowledgeable, and have no clue what they are doing. I had to educate them on company policies and they would not process my refund for a trip when I found a significant price difference for same day.

I will NEVER use this company again. terrible terrible company.

This travel agency is aweful!!! I booked a package deal and got an email notification about how my original itinerary was not available and date was changed. I assumed the whole package was changed to the same date hence “package deal” but they had me check in to the hotel the day before we fly out and checked out the day before we fly out!!

So the flight was changed but they didn’t change the hotel reservation to match the flight change that they notified me for. Spoke with many Asian native men(will not say exact race) and they were all very rude and would raise their voice and not so willing to help, but then I put my husband on the phone and

they all use a different tone and then tries to do what they can and make suggestions politely. I am a very passive person and was not being a…

Being a solo yraveler with three flights one way and the same to another, I've selected and paid for 3 window seats-the money was taken from my bank in less then a minute. But, the seats was not honored as I've found out at the Airport.

After my flights I've contacted Cheapoair and rightfully asked for a refund. Well, that was not granted ether but only a small voucher with Cheapoair was promised to me. So, I was charged for the service I did not recieved and Cheapoair is keeping my money as the chances I will fly with them to use a 20 dollars voucher are very slim.

I was told that a refund "can not be issued"!? Here's the copy of the answer: This is in reference to your booking number 75405589. 95 for Travel Asssist Seatmap is non refundable. The best we can do is we can issue you a…

recieved email that flight was changed. when callled center to check status - operator pick up phone and after going through all the account checks , the reply was this is the credit card payment and I will transfer you to the flight speciailist.

waited for 55 min on hold and no answer. Tried to check on line chat, and the computer checked and i was on again on hold for over an hour with no repy it seems it is a challange to reach anyone, and i am not sure if there is anyone will check this complaint.

I hope that i get any reply on this issue. Thank you

I need to change a middle name on a booking. Cheapoair refuse to do the work and tell me to contact the airline directly. The airline can't change it as the tickets were bought through an agent. I called Cheapoair many times and they just refuse to do it.

I assume because they have to call the airline themselves to request a waiver and they're too lazy to do it. That is the worst travel site I have ever bought tickets from. Issue has been going on for days and no one will help.

I have booking with CheapOAir with bookingID : 75738948 flying from Houston Tx to NovaScotial Helifax-Canada for 3 adults.Going flight is American Airlines and return is WestJet.

There was problem with booking as travel specialist cancelled all 3 bookings without taking the OTP from me. I had multiple 4 hours plus calls with cheapoair since last 15 days and have written many emails on feedback@cheapoair.Many supervisor have called me , One supervisor heard the call and confirmed it was CheapOair fault and they did reinstate WestJet Return tickets but American airlines flights are not available.Supervisor asked me she will help me with other flights and I was flexible even in dates and airlines.But at all the time I am just kept on hold for few hours and then calls gets dropped and no one…

I had my Fiancé traveling from Houston to Bucharest . The airline was not helping - due to the fact that he booked the ticket through Cheapoair. He was stuck in Istanbul for hours and your customer service agent told me a fat lye instead of helping after putting me on hold for 56 minutes !

His name is CHED or that is what he said ... I asked to change the date for the return ticket and he stated " it is no seat available " Right after I booked a ticket .

This company is full of lies and fraudulent, customer service is total garbage lies being told to the consumer. If I could give a 0/0 rating I would!

Dear Sir/Madam, I got an email about changed to my flight from Munich to Rome on June 27 with eurowings and I was given the option to take Lufthansa flight 1868 instead . For that change, I have to accept the new itinerary .

I got the notification a bit late via my email and I got another email saying I need to call the schedule change team. The problem is that I am in the Netherlands and cannot call. I tried and it keep me disconnected saying this number is not exist. So, I tried emails.

And did live chats . But in the live chats , I hav meet 6 assistants and after they connect me with schedule change team, I waited for more than hours to get schedule change team to contact me. it took me 6 hours to wait and talk with assistant and wait for the schedule team.

I accepted the new…

Overcharges my credit card ….. no respond last 2 weeks !!!!!

I booked a flight through CheapOair and they charged me extra $84. They took that money from my a account and I need a refund. 88 but they added extra charge of $84. You can see the attached file for more info.

My booking number is 7635844. Thanks for your help .

Received a notice that one of my flights had changed. Asked to call. Called 3 times on hold over an hour each time

I never got the right person , learned my lesson

Never again will use

I have called nobody answers, staying in the queue for 2 hours. I email no response and go online chat and am dropped off each time it gets to one left. Have 3 flight credits yet am not able to book or get anybody to assist.

I have been getting abused from Cheap o Air on The Phone

Im wating more than 3 moth my refunf

Credit number 66424457 ticket number 0867440608003 Before covid i booked a family holiday to fiji to fly on 11 August 2020. Since then my son has had a name change from Zivarn (no middle name) Mataira-Mackie to Zivarn mackie Raumati.

only Air New Zealand can. i have rung Air New Zealand who say that is not true you can, so this time when i rang i got the same answer and told the operator that is not Air New Zealands rules like i have been told in the past it is your rule.

When i told the operator this he put me one hold and came back with it cant be changed due to the fact that it had to be changed twelve months after the ticket was purchased. Hello Covid hit and no one could travel for 18 months so how was i do do that when i couldn't even fly and my son never changed is last name until…

I purchased airline tickets to Europe through Cheapoair . From the start we started getting notified that our tickets had been changed because of flight cancellations . We kept checking and the flights and they had not been cancelled or changed .

So we kept contacting cheapoair and getting them changed back to or original flights we purchased. After experiencing horrible customer service from people that speak broken English I arrived with my group to the last flight which everyone but me was able to board because cheapoair never purchased my return flight that I paid for and got confirmation on.

I had to purchase a $500 ticket at the gate to board the plane. Now it’s been a month and I have spent over 6 hours on hold trying to speak to someone that will refund my money. This company…

i purchased a ticket and insurance for it. but when i cancel the flight they won’t do it even though the insurance state that free cancellation

our flight was canceled and they wouldn't refund my hotel

My wife is trying to get home to see both of her terminally ill parents and all CheapOair has been able to do is act very very cheaply. Couldn't help after the airport to airport transfer in Tokyo was impossible with new covid rules this week.

Then rescheduled her flight cutting a week off her trip. and charging us an additional $900. I'm a decent person I don't treat people the way your company has treated us. Don't ever use CheapOair. If you have any trouble they won't be helpful

This is about Orlando representative who spoke to me on phone for 2 long hours about my 2 booking cancellations and refund process. He told me booking has been canceled and refund has been initiated within 1 to 2 billing cycles and I will receive the confirmation email within 24hrs about the refund.

However, when i called back after 24hrs representative Javion told me that the ticket wasn't canceled, and refund was not initiated. Instead, he just documented it as information was given about cancellation and refund. Cheapoair is very very irresponsible travel company.

While booking they give you so many options and when it comes to serving the customer regarding their booking issues its just pathetic service. Every single call is like almost 11/2 to 2hours duration. Representatives like…

Trying to get something fixed at your company in the airliners created all my ticket cannot get a refund cannot get rescheduled keep getting hung up on by all your associates there is becoming a piss poor situation in very all right opening situation to book with somebody else and not recommend your companyI

I had my 76 year old wife booked on Frontier flight # F9 2867. My wife needs assistance getting to the plane, which was no problem. While waiting to board, she was told the flight was cancelled. Now what. My daughter had dropped her off and went home.

I had to call her and get her to go back and get my wife who was in a panic by now. I booked a flight on JetBlue at a cost of $528 so she could be home tonight. She has dr. appts. , Tues.

and Wed of this week so I couldn't let her stay up north for another day or two. I got an e-mail from frontier airlines that they are giving me a $100 refund that I had to use in 90 days!!!!!!!

Wow how kind of them. What kind of business is this?? BTW while she was waiting on the boarding line, she was told that there weren't enough passenger, so they…

Bonjour, Ceci pour faire suite a ma réservation 71643693. Je porte à votre attention que j'ai fais la reservation mi juin passé pour moi Zouhair Ait-Faraji, ma femme Ihssane Ait Faraji et mon petit enfant Adam Ait Faraji enfant d'un an.

Suite à l'erreur de communication avec la personne que j'ai contactée après avoir fait la réservation: car j'ai demandé de parler avec une personne qui parle en français et la réponse qu'il n'est pas disponible. Ma communication avec la personne en question à amener cette personne à annuler ma réservation et ce n'était pas demandé du tout.

Après avoir parlé avec les superviseurs, ils m'ont accordé d'utiliser les crédits pour d'autres réservations. Alors, j'ai utiliser ma partie et il reste la partie de ma femme Ihssane Ahl Thami et celle de mon Fils Adam…

I had to go directly to the emergency room of Fair View Hospital, where I stayed for 3 days after They did the required duty. And my children contacted you immediately and several times and informed you that I was unable to continue traveling after I entered the hospital..

They asked you to return the full amount to me or postpone the travel to a new date.. They asked my children , according to the email sent to us by the supervisor, to provide you with medical reports And the other documents after I was discharged from the hospital.

Indeed, medical reports have been sent to you that support what happened to me before traveling.. I was surprised that you deducted more than a third of the value of the ticket and returned the remaining amount to my account, knowing that I had paid…

They over charged me by $240 and I’m having a hard time getting my money back fully

I made a reservation for a flight to arrive to Mendoza, Argentina on the morning of May 9th due to important paperwork that I had to handle later on that day. Today is May 9th, clearly, and I am currently boarding a connection flight to Panama to await for my final destination arrival which will be between 11pm and 12am as estimated by the airport staff.

I have been continuously trying to call the customer service hotline, however after inserting my 8 digit booking number the machine hangs up on me. Had my sister call as well and the same thing happened to her. The one time I was able to get an actual person on the phone to try and help me with my issue they hung up on me after saying they were going to see what they could do for my situation.

My flight, at this point, has been delayed 3…

On March 25, 2022 I contacted customer support to advise I needed to cancel my hotel as UT was booked in the wrong location and the agent advised I would be refunded the entire hotel amount as an exception, and it would take 14 days. 05 USD.

63 USD as they now state I was only owed the partial refund and not the full hotel amount refunded. I asked them to listen to the call, no one has. To this day my refund still has not been received and its been a month, I am constantly calling every day for my refund status and the agents tell me to wait another 14days! 42 USD!

This company is a sham and I am taking this to the news statin and social media! Please see attached for all conversations between the agents and myself

DONT GIVE THEM YOUR CREDIT CARD NUMBER OR BUY ONLINE FROM THEM !! YOU WILL BE SORRY ! BEWARE. BEWARE. BEWARE BEWARE

Paid for flights august 2021 Had message from company in March 2022 stating flight no longer available We have requested a refund many times but no joy

Booking ref 72483322 We paid a total of $337.98 on 3rd August 2021 On 24th March 2022 we received notification from Fronteir Airlines to inform us that the flight was no longer available. Therefore we made alternative arrangements We are having problems getting our refund from Cheapoair/ Frontier Airlines Can you help please David and Lynda McGuire

I purchased ticket. But flight was changed by Air Canada. Then I tried to modify or update my tickets and tried to contact customer service over and over but they transfered to each others and didn't do anything. Every time I spent more time hour.

I decided to complain it.

I have reservation flight ticket confirmation number 74540947 and schedule changed and was not suitable for me and need to change departure date 18/5 and travel same airline LH459 and LH586 and Munich transit as I have Friend accompanying with me on same trip and no response from company until now I wish my complain help to solve my problem as I am from Egypt and difficult to call phone for better understanding

Hello, I bought 1 return ticket for myself and 2 one-way tickets for my wife and daughter. As I always buy tickets through cheapoair my and my family profile is already in the system so I never double check their names.

This time when I bought the ticket I see that my daughter’s middle name is missing on the ticket so I made a call to cheapoair to make corrections. But then I got to know that it is not possible and I have to cancel the ticket pay cancellation $125 and a refund which was $300 less what I paid and then buy a new ticket which is $250 more than the price I originally bought.

In total I am being forced to pay $675 just because I missed a middle name. When I called Turkish airline they told me that if i had bought the ticket directly from them they would’ve done it without any…

I made a booking with cheapoair last year in April for a return ticket. But unfortunately due to covid situation my return flight can changed and new schedule was not in my favor to travel. For that Qatar airways was happy to refund my ticket according to their policy but cheapoair forced to get a credit instead.

and now this year I want to make booking using this credit for which I made multiple calls wasting my important time but every time I call they put me on hold for hours, saying they are getting in touch with Qatar airways and then I never hear back from then and my call is transferred to survey center.

I am so done with cheapoair, every time you want a refund or use your credit they make it a huge mess for you and waste your HOURS on call and end up your call after putting you…

Absolutely disgusting company. They were informed in March 2022 that connecting flights through Taiwan were banned by the airline they were selling tickets for. Once the ticket was cancelled by the airline in May they baited us into rebooking our ticket with a different airline that was more convenient (without passing through Taiwan).

But this was just a ruse to keep us from requesting a full refund. We were later informed that the flight with the other airline wasn’t possible even if we had confirmed the new itinerary with them. They then rebooked us for a new flight with the same airline (since apparently its not allowed to change airlines in the first place) that had informed them a month prior that it connecting flights were banned.

When refund was requested, they then deduct 250…

I booked a flight from NC to Manila for April for about $920 one way. Philippines opened their doors early so I decided to leave early….. I was then charged over $1,200 for the ticket. I was told I could only fly Business Class from Soul to Manila and that would make my ticket over $4,000…. I agreed. AT THE BOARDING GATE….

I needed some electronic form to fill out PRIOR TO BOARDING! UNTIL THE FLIGHT LEFT ME BEHIND! where I DID NOT HET BUSINESS CLASS SEATING!!! Nor did I get my isle seat I requested! Now Chepoair refuses to reimburse me the business class fee that I DID NOT YSE!!!

This is the worst agency to get “cheap” flights. I had purchase a ticket back in 2020 with cheapoair for September 2020 and due to the pandemic and the canadian border being closed, i couldnt travel, when i call Cheapoir to re-book my flight this agency told me i could re-book my flight till 2022 and

now that im trying to do so since finally we can travel, they are declining and blaming the airline that my flight is expired and that there are no exemptions. So basically, i have no flights, no refunds ( they refuse it) no response from anybody and im very frustrated.

DO NOT BUY YOUR TICKETS WITH THIS “AGENCY”