CheapOair

Cheapoair simply hangs up when it cannot answer a question. Complete and utter unwillingness to connect to a supervisor. The customer service is non existent

I booked a flight through cheapoair from Armidale to Brisbane. Each time I tried to pay on several different cards it kept declining due to "commerce issues".

However, my flight was booked but unpaid. Having tried to call their number several times which would not connect I managed to get through on an alternative number to someone who said they would process my payment.

Firstly they told me since I had booked the payment had gone up which I said no it can not have gone up as I have the flight booked the payment just is pending. They agreed to the amount of 310 AUD that I had to pay and then processed my card telling me this would be the amount IN AUD as it was 230 USD.

I was then charged 390 AUD for the total of the one hour flight. I have emailed and requested for help and nothing so…

My flight was changed and I ended up paying over $400 to fix my trip.

00 for the difference of the ticket. This will be a lawsuit on your end.

Reference: CheapOair Booking 74111222 Booked on Dec 11,2021

On December 11th, 2021, we booked and paid a vacation package (Flight plus Hotel and Insurance protection plan) to Dubai flying on 03/17/22 and returning on 03/26/22.

We arrived at the hotel Swisstel Al Murroj Dubai located at Al Mustaqbal Steet, Dubai, AE on March 18th around 10:30 PM; after almost 30 minutes of waiting because the check-in person couldn’t find our information, we found out that in a very irresponsible way CheapOair never booked this hotel for us. The employee at the front desk could not find us in their system and the Manager had to intervene, his suggestion was to call CheapOair to resolve the problem before 12 AM to avoid sleeping in the streets of Dubai with a child was not safe, he mentioned the direct…

Feb 29, 2020 I booked a flight , A Hotel with Laquinta Inn suites By Wyndam Pearland. I requested to cancel the Hotel due t o Covid-19 outbreak which has been very heartbreaking through out this world. and requested a refund , because if it had not been for this outbreak, it would have not been cancelled.

No Refund, no reply, or return phone call on this matter . 19). I demand a refund not a credit.. If I need to take further action , I will do so.

20 from original ticket 05/11/2020. It was extended to 12/2021. I wanted extent or schedule flight in April due to exposure to Covid. I was told it has to be used in March. I would like a refund due to outrageous pricing.

It would cost triple or quadruple. I’m retired and on fixed income.

terrible customer service! live chat is not available, also I you send an email they do not answer your question. When I sent a reply to their email, they sent me the exact copy of another email. will never use them again

Hello, over the last few months I have spent hours going back and forth between Aer Lingus and CheapOAir. I have been trying to resolve an issue- which I have been told by CheapOAir is resolved after so many calls.

I am awaiting a full refund which they stated would take 3 months. Originally, my booking was with CheapOAir but both inbound and outbound flights were with Aer Lingus. I am so disheartened that I have been pushed from Aer Lingus to CheapOAir, back and forth for hours and hours on the phone looking for an answer and resolution and it has taken so long.

For context: we spent over $1200 on flights via CheapOair (carrier Aer Lingus) to Ireland and it was cancelled during the pandemic. I received no information, no voucher, no refund. No communication from CheapOAir. When I rang…

I lost my flight credit after the Live agent told me that I can use my credit before 31 of March 2022. When I wanted to book a new ticked and They told me that my credit is no more valid !!! and my credit has been used !!

My booking no. is 74929628 which was from Khi - Yow on Mar 09, 2022. I missed one of the connecting flight and had to buy another ticket to complete my journey. I spoke to CheapoAir representative and then received an email on 16 Mar asking to send boarding passes copy. When i sent the boarding passes to them, their email bounced back 3 times. When i tried to call them, they promised that he will send another email id but so far even after 48 hours nothing has happened.

My return flight is on 30th Mar but still nothing has happened. Pathetic service and the worst travel agency this CheapoAir has turned out,

I have been working with cheapoair this will be my second booking.

Information is not being divulged correctly and it is misleading to client's who are making bookings. When trying to talk with customer service it is pointless, they thro terms and conditions, but do not check there flaws in the relaying of there information and stealing people's money based on withholding pertinent information. My client made a booking and in the email no where does it state you CANNOT get a credit, but you can make changes with penalties, so then if I can make changes and clients spent money I cannot get a credit to re-use? This was not advised at any point during ALL my conversations with the chat facility for the rebooking of his booking. This is illegal and as a company it is supposed to be…

22. The same date I received an email with the pending status. The next day for some reason your company confirmed the tickets with the changes "Layover 1 day" I didn't booked with that layover time. Why would you confirm the flight ticket that is different that my reservation.

First of all its so hard to get someone on the phone the wait time is killing me 56 minutes. As I read the reviews today its common and seems like you don't care about that. I don't know what to do because my mother cant stay in Istanbul 1 day without knowing the languages.

The operator said she can only change the flight ticket date with different price which is 900$…

Their customer svc is not designed to help customers , they all read from a script, give u the run around, calls can last 5hrs and still get disconnected several times no respect or any care for the customer ! Cheapoair is not a discount agency it is a fraude , that causes grieve and aggravation to its customers no joy at all !

74 of ours for credit since our flights were cancelled by the airlines in August 2020. The Booking ID is 71071483. We already spent an hour with one customer service agnet, who just disconnected on us, and another hour with 3 different agents, with the 3rd agent saying that he would get us the refund.

Since then we spent hours on the phone trying to connect to your customer service and find out about the refund, but there has been no answer. Same with your chat bot. We have never experienced such bad service before and are upset about how difficult you are making it for us to receive a refund or use the money to purchase flight tickets.

****I worked many years in travel agency What is this one? Worse customer service! Dont waste your time and money staying on the line for hours and hours, because they will hung up on you!!!!!!! Never ever will book anything from this site And recommend to all my family and friends avoid buying ticket from this website They never let you talk to a supervisor!

They are obviously not professional With funny service! When you cant take back your money, they dont want to help you through rebooking your new ticket when you have 1000$ credit there!

I booked a trip before covid and CheapOair took advantage of that. They do not extend the credit they do not try to help at all. You hear excuses about their policy about their cheap flight that has no refund.

Circumstances out of my control and there's no working towards any compensation at all. In fact I conveniently get disconnected after being on hold for hours.

I would like to know how you can keep my money and have a conscience about it.

Booking 67455649 leave you on hold for a while and then come back with the same answer.

I have spent over 3 hours and 30 minutes on hold and also live chat. I have sent Emails trying to use my $495.35 credit from a previous ticket that was canceled due to Covid-19. I want to reserve a ticket from COS to DFW on 3/25-3/28. I called American and their policy is that CheapOair will need to either refund the amount OR re-issue this amount. American Airlines have NOT added the additional fees that Norm quoted in the chat. (In order to make a change, there will be a new charge of USD 210.81 per person would be applicable which includes fare difference, taxes and fees).

I want the amount I have paid, honored and utilized with a new ticket or a refund.

RE: my Booking # 66869509 I received an Email from CheapOair with the price from COS to DFW listed as $524.79 CheapOair has had the…

I am furious and I am tired of repeating the facts multiple times since 2/7/22. So, to avoid further frustration, I will simply summarize that this arises from Booking #67194999 for a 10/16/21 flight, canceled on 9/19/21, due to Covid, with a credit from CoA for $1215.

This is detailed in a 9/19/21 memo, from CoA. Initially, the credit was to be applied to a mlater AAL flight, by 2/20/22. The deadline was further extended, orally, by CoA agents, on several occasions, to 3/31/22. But in an effort to apply this credit, on 2/7/22, CoA agents stated AAL would not recognize the credit.

It seems AAL thinks I failed to appear for scheduled flight, even though I canceled the reservation, as acknowledged in the 9/19/21, memo ONE MONTH BEFORE THE SCHEDULED FLIGHT.! This suggests to me that CoA…

Horrible Customer Service. I couldn't get in touch with ANY department for more than 2 hours on the phone while in line for check in at the YYZ airport.

My calls were being dropped again and again as I tried to rebook my flight at the airport 2 hours prior to scheduled departing time. I would never suggest them as a travel agency to fly international as they are not reliable and do not give you solutions to issues that ANY other agency or airline could answer and solve.

I regret booking my flight with them as nothing was resolved and they couldnt refund me my money or give me a credit or even REBOOK!

I bought a ticket with cheapoair the code was XORCPG, flight 6353, ticket # 045768 543625 3/54 I didn’t use the flight, I called cheapoair to get my refund and they denied it, I called the airline LATAM, they said talk to cheapoair because you paid them, not LATAM, so nobody is taking responsibility for my money.

I really paid cheapoair for my ticket, but they don’t want to refund my money. I don’t know what to do, in this crisis times a can’t afford to give away my money to cheapoair. Someone help please.

Missed my flight spent 4-5 days at the airport no shower no rooms. Will not suggest to family or friends.

I have existing ticket and Chepoair do not want to refund or neither book me in to Toronto. I paid them full for my tickets and now they don’t want to fix my issue. It has been a terrible experience and terrible service.

Basically I give them my money FOR free. Does not make sense what kind the business is this. I bought a ticket from you and you have to get FIX. I WILL NEVER RECOMMEND THIS CHEAPOAIR.

I booked tickets through cheapoair. com | Booked on Mon, Mar 02, 2020 | 9665 points | Tier: Bronze The fly was cancelled because of Covid19. I didn't get refund. They said i can reschedule. but last year in January when I called uzairline wasn't flying at the time i wanted to fly.

cheapoair didn't credited that to Turkish airline. But I had to fly because my dad was in coma (unfortunately I lost him that time. i wouldn't wait until they have flight availability). Now I want to buy a ticket for summer and use my money.

And cheapoair keep saying they can't do any thing once they reject. I want my money back or creadit. It might be a small amount of money for you but to earn that money i have to work a month.

You booked a non existent flight and now I have to pay twice to fly out with my husband for half the trip. The other half I flight out next day without him as his flight when on as planned.

I have more to write about your rep trying to get me to buy a first cl ticket and only through my checking account. Crooks

Ask for refund within 24hrs and have been denied.

it is i called long befoe planr in alshore pakstain took off i got different answers i had insurance to claim money back on ticket i ask if i could change name on it they said no and i could notget refund on it

Call their customers service line and the man was rude and unprofessional. Then after waiting an hour he put me on hold and never came back. Why are they outsourcing to a country where the employees make them look so bad?

Plus by making me hang up, I won’t get the automated satisfaction question. What a joke!! They need to all be fired or paid less.

I had booked a flight ticket from toronto to Hyderabad. And all the flights got canceled due to covid 19. I was eligible for a refund from the airlines because the flights weren't operating. I paid 800$ for the one way ticket and they were offering me 120$ refund.

Getting their agents for help on phone call is hell, but booking a new ticket their agents will be in line in a minute.

this company's not refund money event know there is pandemic around the world from dec 2020 to present. And I am complaints the cheapoair employees and company airline that block refund due pandemics event so Government local reported publicly for refund from all airplane and travel agent do refund for all customers. Sincely..

i am here by victim of they dirty services . I paid without using any travel

I made a reservation. I declined all of the UpSell / CrossSell options because I didn't/don't want / need them. No problem. I go to pay for the ticket and all of the options come up again... a bit annoying but I again decline them all and finally give you my money (you made it harder than it should have been).

No sooner do I get the email confirmation for my ticket, I get a call from CheapOair... I am a very busy person, especially after having to decline everything TWICE. When the gentlemen ID's himself as CheapOair I anticipate it's another attempt to upsell so when he asks how I'm doing I tell him I'm VERY BUSY and ask what he needs.

His reply is something like ... "it's great to hear that".... because he obviously didn't listen to a word I said (please listen to your tape). So I…

No promise the fee that is on app

I call the customer support and the agent name is Kadin.

First time i call and i ask him regards for the restriction on my upcoming flight if he could help me out to check weather i can enter or not us a tourist. He told me that i need to call the airline.

And they are the one who can help me out.

Second time i call again same Agent who answer the phone. Kadin is his name. Same thing he told me. And i ask him if he could transfer me to his supervisor. And he told me i will wait for an hour, i told him i could wait.!

After that he just hang up! Is that your customer service for cheapoair? Its not highly recommended! Specially that agent Kadin!

Did not receive my refund. They said it would take 14 days . It's been 3 months and still nothing

Please try not to book with this agent. Try to book directly with airlines. In this app you will get little less money but poor customer service . If airline cancel the flight they will not give you any alternative dates.

They will not respond you good with solution. No refund of money in days and they will not refund full money. Even if airline cancel the ticket

Cheapoair canceled my return flight to NY without letting me know! Then, while I was on my trip, there was no way to contact them, they had no international number. After having my family back home call them to check my flight status, they were told my flight was canceled and then they switched my flight to a very inconvenient time for me they told me everything else was sold out.

I was not given any options.

This is neel patel and I booked my roundtrip flight with cheapoair from Chicago to Ahmedabad. Due to some reasons I had to change my date of return from Ahmedabad to Chicago which was previously 8 Jan 2022 and for making that change I called customer service many times.

I talked to customer service agent named Rudolph and he told me that I need to pay $100 to make the date change to 14 jan and confirm my new flight. I confirmed it with him that I do not need to pay anything else apart from this.

He did the payment and everything and then informed me that I will be receiving my itinerary within an hour of confirmation. I called cheapoair 4-5 times on that day to know why I did-not receive my email. Next day he called me and said that I need to pay $300 more to confirm my reservation.

He…

because if you go with this junky company you are on your own! this is chipoair

RUN NEVER BUY A GICKET WITH THEM RUNNNNN

Worse customer service ever! Usually, travel outside the US once a year and my experience with cheapoair gotten from bad to worse throughout the years. In 2021, booked couple trips and was very disappointed of the outcome!

First trip was in August/September, received an email the night before I suppose to fly that one of my flights was cancelled and switched me to non-direct flight which almost missed the connecting flight. Promised to refund us $25 per ticket (Myself, wife & 11 years old son) and THAT NEVER happened!

My second trip was supposed to be from August 25th to February 24th to Morocco to visit my dying mother. Due to border's closure, some of the flights got cancelled; however, never received any email/call to let me know of flight cancellations..

Called customer service to…

com to buy ticket again because last Sunday I chatted assistant (over 20 minutes) to ask you help me cancel my ticket because my uncle is in emergency room. You said sorry to hear that and wish my uncle will better, after 3 minutes online turned off.

I waited your email to confirm my tickets cancel but not. next day I called you again and told with assistant over half hour and she said sorry to hear that and wished my uncle would get better and told me she needs to call for airline company and will call my back when she done.

I was waiting to next day. I call back again and a man told me he didn’t see any information I want to cancel and if a want to cancel I need to call for airline company

I was suppose to received a refund in July I informed Cheapoair my account was closed. They took my new rounting and account number and told me it would take 45 days to process to my new card. I waited months for my refund.

September 29 they finally sent it and it was sent to the closed account after waiting all this time. I have 3 way called the bank with Cheapoair and the teller explained how the funds were rejected and sent back.

I have sent over 7 files to prove the money was sent back and Cheapoair is still saying they haven’t received the returned money

Due to the ban in S. Africa, my family and I have been trying to reschedule our up coming trip. Not that it will be convenient for either of us to be detained, but we just so happen to be traveling with a member of the US Airforce (Sergeant T.

Harris) therefore, an undetermined/flexible return date is not an option. I have been in communication with CheapOair for almost two weeks now attempting to have our flights changed without penalty, as each agent has stated that it is the policy of the airlines (British Airways) that an additional fee of $365 per person, shall be charged to have the flight dates changed.

I have spoken with a approximately 6 agents, all of whom have stated that they are waiting for a response from British Airways to ask if they will waive the fees; according to the…

I recently purchased a ticket departing from JFK to land in GRU. My ticket was almost $1,400. Due to the uptake in COVID-19 I will be unable to board this flight.

However when I was going to reschedule my flight I was told that I would have to pay a fee of over $1000. When I purchased the ticket there was no information saying that I was not able to reschedule or cancel my flight.

Now I am unable to travel and I am being forced to pay the fee, even though I was not informed about this. Once I contacted the agency for help I was met with no answers and whoever answered the phone call hung up once I brought this to their attention.

I have had no help and no answers.

If i could give a zero I would, I received the below email and made sure that i called the same day to book another ticket or get a refund. Cheapoiar seemed to be having a problem with Qatar and told me they would contact them and i should call in 48 hrs. I called as they requested and was told again they would contact Qatar and I should call in 5 days . Mind you I called as requested. Today I have called Ronny who hung and I called again, was put on hold for almost an hour that i had to hang up. Basically what they are trying to do is get Money for a service that they did not provide and it is well documented in their system which they confirmed. Important message and request for action!

Booking Number: 65742358 Ticket Number: 1577486036401 Airline Name: Qatar Airways

This alert is to…

Unfortunately Booked my tickets to India through Cheapoair, this was in Aug 2021 for a travel in Dec 2021, My onward and return flights were cancelled and rescheduled multiple times and every time Cheapoair used to claim that due to Covid the airline has cancelled or rescheduled my ticket. Now finally they have cancelled my return and are not providing an alternate ticket.

After multiple follow ups the best they are able to provide is 1600 CAD for a 9000 CAD return flight. My recommendation : Do not use Cheapoair. They will cancel your return ticket and put you in a position where you have to pay 10 times more and will ensure they do this with only a week left.

Their reason as always would be that they do not know why but the flight is cancelled and the airline has cancelled the ticket.…

I am trying to cancel and get a refund. Due to the pandemic I must cancel and neither Japan Airlines nor Cheapo Air want to refund me despite paying for cancellation insurance. I am being lied to by customer service reps and hung up on and put on hold for ages all deliberately done to try to get me to give up!

I want a refund as I am not able to travel to Indonesia as they are closing their borders to travel. Thank you for your help in this matter. Dwyn Roberts 250 551-1372

CheapOAir 135 W. 50th Street Suite 500 New York, New York 10020

To Whom it may Concern: I rarely write a letter of discontent, but my frustration is so elevated, I must let you know what has transpired for a trip we recently took from Philadelphia to San Francisco and back. For background information only, I have booked many trips through CheapOAir, and have had no problems with flights or rental cars. I booked a flight from Philadelphia to San Francisco in September, 2021, as well as a car rental for the time we would be in the San Francisco area. However, the day of our departure, October 16th, the flight was cancelled by American Airlines. Of course, this was no fault of yours. The day we were supposed to depart, I spent four and a half hours on the phone finding another flight as well…

I booked a ticket with cheapoair to fly from San Francisco to Zurich on Dec. 8th , via London Heathrow on British Airways. British airways cancelled the flight from London to Zurich. When I called Cheapoair , they said the only alternative suggestion is 2 stops via Miami and the representative asked if I wanted to check it out.

I asked her to email the suggested route. She emailed it and when I checked it out , it was not convenient as the flight from San Francisco was too early at 8am and I had final tests on that day.

The original flight was early evening. When I called cheapoair the next day afternoon to let them know I cannot take this suggested route, they claimed my flight change was confirmed. When I explained what happened, the first representative argued with me and was very…

I booked a flight in 03/2020 , and all flights were cancelled ...and I was re booked until 12 31 2021, last march I caught covic and pnumonia and almost died ...the CDCC doctor told me no to fly this year, (I'am still efected) i called the customer service and hit a dead end (no compromise) I will never use this company again. I will encourage people to book directy to the Airlines. I hope the CEO will use my 226.80 and buy a steak dinner...and choke on it,.