CheapOair

Your employees need to stop asking over the telephone if a traveler is fully vaccinated. This is privileged health information and a privacy violation. Everton has to wear a mask anyway on the flight. Just because your company is based out of NYC where segregation of all kinds is normalized doesn’t mean you can make your customers feel uncomfortable by asking this.

Here in the rest of the country we don’t play by those rules. I will be unlikely to bookt though Cheapoair again for this reason. Please explain to me why on earth this is a policy? I will not accept this unscientific nonsense being normalized.

I have been trying to get my refund back from CheapOair for the past 3 months I have been getting the runaround with bad customer service and terrible supervisor that would not help me with anything.I’ll never recommend this agency for anybody not even for my worsted enemy.

I have been trying to get a refund for a flight that was cancelled for the past 3 months.. I have contacted several supervisors on many occasions with no luck nothing has been resolved I have been given the run around and this has been the worst nightmare ..

I do not understand why this can no be resolved and why its taking so long after many calls I still do not have a refund which is due to me since I was not the one who canceled the flight... I have been mistreated by your supervisors and customer service reps in India ..

20 before I pursue further actions against your company I will never recommend your services or your company to anyone not even my worst enemies booking # 71621474 My travel dates was supposed to be 11/09/21 from Athens to Santorini Greece with the airline voleta air

We booked a family vacation however, due to covid travel restrictions, we were unable to travel. I tried contacting Cheapoair several times, sent emails and no response.

Finally, two years later, I recieved a response only to realize that I am not eligible for a refund. Apparently, we were given a credit valid for one year. I was not aware of the refund. This is a heartless company that steals your money. Beware!

CheapOair is one of the worst companies I have ever had to deal with regarding travel. Their customer service is of no help, their policies do nothing to support the customer. I had a family emergency that prevented me from taking a planned trip and when I tried to cancel, I was put on hold more times than I can remember and ended with no resolution to my problem.

When I asked to speak to a manager I was cut off! After several attempts at calling i was told I would have to deal with the airline, who proceeded to tell me that I had to talk with CheapOair.

Worst customer service, worst company ever when it comes to making travel plans.

I can’t believe that I called to obtain information about a flight for my teenager 15 years old daughter ticket and they told that the price for that age it’s only available by phone with more expensive price so no way to buy a ticket for her and then after we finished talking I was in line waiting for the survey and she told me that she have to finish the call and

I told her that I was waiting for transfer to the survey and she said that she will transfer me to the survey but she never transfer me I was waiting in line for ever until she hung out on me that’s not right. I’m new customer and I was trying to make a business , this customer service it’s rude .

They are crazy first of all I called and the person that poco up the phone could do anything and hang up the phone on me and isn’t even call me back. I called the next day, my grandfather pass away all I need for them to get me some kind of refund.

After they couldn’t give a refund they will issue me credit which I said ok. But they want to change me on the card 150 dollars before they made the cancellation, I’m like why don’t you deduct the money out of what I paid already and give the credit for the different.

They said nop they can’t do that. I will never ever buy anything from them, I let them keep the entire credit. I need the money fir the burial of my grandfather they think I have enough for them to charge me another 150 dollars. Get out here.

You should have more sumphaty some…

I booked two tickets with cheapoair not realizing they are basic economy . My husband is military and as a result has an emergency where he will not be able to be with the kids so I have to stay.

I try to get a refund of my tickets and was told AA policy doesn’t allow them to cancel even though it’s a unique situation. I called AA and they said there can be an exception but even if they try to cancel it will not go through.

I was on the phone two hours plus with cheapieair with no help.. I wish they could have been more understanding come on we sacrifice to protect and serve and the spouses are the support. I can say I don’t want to book with them anymore and my husband was booking with them for years as a loyal customer. It’s just sad.

My reservation numbers are 73763939 and 73763612.

Dear Sir,I have booked many times with Cheapo Air in the past,No more will I do this,The reason why.I booked a flight for my girl fiend to meet in Bangkok.I booked this flight 5 days ago and to date have not received a flight information. I have called cheapo air 5 times,with no results.Her booking # is 73753440 For Joycelyn N. Indong Leaving from Cebu on Dec 2nd and Return Jan 2 nd..I better cancelled this flight and find a another company to deal with.Really poor service,especially went I called 5 times.Richard Ritz

I have cancelled my reservation on Cheapoair at 25th hour of Booking my ticket in 2020. Cheapoair issued refund with restrictions to travel only with Virgin Atlantic Airways. Now the Flight isn't operating between the destinations I initially Booked and also is not operating in next 2 months.

Its really stressing me as I am not having option to use my reservation or get refund to my credit card. I will never ever use cheapoair for my future bookings. Couple of Customer Care agents tried to help but another agent on Nov 12th at 12:00 PM PST dint even inform me that I was put on hold and I am not even sure if I need to wait or have to reconnect.

Hugely disappointed by the service

:

Hello Sir or Madam

Booking: 73184752

I am extremely stressed out with your customer service . Please contact me further.

Extremely poor customer service received from Cheap Air. I had a flight from JFK to Delhi starting Nov. 12th. First of all very poor info. was sent regarding visa and health screening requirements by the Cheap -Air via emails. During booking, I confirmed with Cheap Air Rep. about current visa requirements and was told that I am OK. 11/10/21: Checked with Indian Embassy rep. and they said that current visa of any kind has been suspended by the Indian Govt. I am unable to fly now and have to get a new Visa. What a mess on my hand due to poor customer service? I had to cancel my vacation, car parking and hotel etc. Lost money on the trip. I have called the directly…

I am writing this to complaint on the refund for my ticket. It has been couple of months by now, no body really cares to do the procedure and get the refund amount paid through the agency to the airlines.

my airline booking number is 68360709. passengers are Abubakker alikutty and ishabi alikutty. when i spoke to one of the customer agent last time they said they have already requested a refund voucher from the Qatar airlines and i will get refund soon.

however, i never received any update from agency nor a refund after that. so i would like some to see and look what they are doing and what needs to be done to get my refund. hope you will take action on it.

zero service on feed back. frustrating all the time.

I had a horrible experience and financial loss by going through cheapoair this time I planned trip from oct 24- nov 15 I had no problem going to India Our return flight was cancelled 2 days after arrival After a long stressful night we were able to book return tickets 2 days ago we got email about PCR test to be done in Doha . Our We have been contacting you guys for last 3 days .

Our return flights were canceled and an agent booked us on an unreasonable flight of 2 hour window in Doha where we had to do our PCR test within 2 hours before our next connection flight We contacted Qatr airways They said to call you back . because they said they haven’t received any money We were told by agent you will request refund and we have been waiting last 3 days .

so we contacted travel agent and…

We have a $505 credit from a cancelled trip during COVID through CheapOair. I went online to book a flight to visit family using our credit. We are not able to book through the website for credit. it was about 535 total with upgraded economy preference.

I called the provided number to use our credit for the flight I had decided on. The customer service representative found our credit. I provided him with the specific flight numbers and dates of the flight. He proceeded to tell me that we would have a balance of $198 to pay total. I was shocked.

Additionally, I found that same itinerary on Expedia (with upgraded economy) for $478 which is cheaper. I asked why they were charging us so much extra and proceeded to tell me that the credit would not be honored without certain stipulations.

He…

We spent $1100 on a flight with Cheapo Air that had to be cancelled because we were not allowed to travel to the destination due to Covid 19 restrictions. We cancelled for a credit. Now we're trying book a new trip which total cost on the website states it is $630.

However the CheapOair people are telling us that we will owe $160 on top of the credit we had. This doesn't make any sense at all if we spent $1100 on a flight and the new flights are $630 than we shouldn't owe $160.

We should still have a credit of $470. This company is the worst to deal with they talk rudely, when asked an explanation of why we owe $160 when the price of fare is well under the $1100 the agent can't give a clear answer just that there program shows an amount owing.

I will make sure to write bad reviews and…

Booking #71794008 They change my flight before it was 2 stop they changed it to 3 stop than they didn't let me know about my baggage allowance before its was 2 check in bag now I'm at the airport they said your ticket allowed only 1 bag I'm very frustrated i need answer as soon as possible I'm tried calling costomer service please reply me otherwise i have to take action against you guys

I have requested for refund of my mentioned booking number(66598017). Unfortunately, the credit card and bank account I used to purchase the ticket are no more valid/ operational. Trying to reach out to billing/customer support for the last few months and they keep on lingering on the issue and not resolving it by simply refunding the amount to any of my currently active accounts.

I wish I had never used this platform.

76 for the fly that was postponed for the pandemia. The air company is Avianca and any or the other want to give me the money back. Even they are not able to give me the credit to use it for other trip.

I am very upset because they are playing with me and don't want to refund my money. They are the worst and I will start a legal fight to don't loose my money, I'm a salary worker and it's not fair that I don't receive my money back. Carla

I called three times using two different phones numbers to book a reservation. Each time a representative answered yet there was a bad connection- static, echo, long distance sound. To make matters, each representative was difficult to understand because of a heavy accent.

This was truly a horrible and frustrating experience. I have a credit/refund that I would like to use but I can't because of bad connections and non English speaking representatives. I will NEVER EVER use CHEAPOAIR AGAIN!!!!!!!!

I am convinced I overpaid between $600 to $1,000 for a flight, reservation #67067651. I have lost contact with your agent, who had been very courteous, but the issue remains. The flight included a charge for $1,339. No one can explain to me what this is for.

I was told it had to do with an increase (incremental differential) in the cost of a rebooked flight, but this is incremental amount is more than the advertised cost of the entire flight! Please call me at 415/725-9980. I deserve either an explanation that conforms to the promises you make on your website, or a reasonable settlement to resolve this longstanding dispute.

CheapOAir was paid $2,055 for a flight that should have cost half that.

Good day,

Booking number 71709778

I was informed that a baggage confirmation email was sent on 08/01/2021 to Alitalia for our flight on August 6, 2021. Alitalia had a young lady working for them from another airline and she couldn't locate that information.

I showed them your invoice but it wasn't enough.

They had no record of that email and would not accept my email verification of $360 paid as proof.

I had to pay them again for each checked bag - $100, $60, and $60.

Alitalia charged me separately for each bag so I was given 3 receipts. I left my receipts in Italy and discovered that my mother-in-law threw them away as garbage. Alitalia has gone out of business so

I do have a photo of my wife's bank statement showing the 3 separate payments payments made.

Is there any way you can…

I cannot get to my points I have shift card with points I booked several tickets for me and my family and friends and could not get to retrieve my points for the booking is this a trick

This people changed our flight schedule and provided us with the invalid ticket to travel and asking us to pay for changing the flight, which is stupid, why should I pay for flight change when I purchased the flight and already paid the first time???

My flight is from Miami to Ahmedabad on Oct 23rd. (Initially when I first purchased the flight the flight had only 4 hours hold in Dubai, and I was sent email on confirming that flight has new schedule and we accepted the schedule only because that is what any reason person would do in middle of pandemic. New flight schedule has 28 hour layover in dubai UAE which in not ideal and unacceptable so basically the flight is invalid and now I called Chipoair and asked them to change our flight and they are asking us to pay for that flight change…

they will not refund me the money even tho the airlines has issued a refund voucher. i am about to file a lawsuit.

I bought a ticket to Manila through cheapoair. My flight was canceled in April do to covid. Since April I have been fed different stories of why my refund cannot be processed. It is now Oct. - 6 months later.

Once again the expected time for my refund has changed as well as the explanation on why I have not received my entitled refund has changed. And shocker.. supervisor cannot be reached. Company is totally incompetent and in my opinion are thieves. Never use this company!

I paid for protection plan and when the flight rescheduled by the company they said it's non refundable and have to pay again

We have cancelled our booking but it's been over six months and I haven't received my refund.

ca on the 28th the same day and they said some one will contact you in 24-48 hours and never get back to me since i called almost every day i get told we send a request to klm when we get a answer from them we will get back to you. ca they just give me any bulshit to steal my money. period Be careful FRaud. Scam. and lied.

send on sept 26 -2021

I'm trying to change my flight date, because I mistakenly picked the wrong date on the 29th, I'm trying to change it to september 23 instead.

Hi, I am writing in regards to cheapoair booking number 64955590 . I have received a response from the airlines saying they have processed my refund and has issued cheques . ca) for remittance. On contacting cheapoair customer service , they tell me they have no such update and will let me know as soon as they find out from the airlines .

Cheapoair also charged me $100 to process my refund saying it’s the airline charges and not cheapoair .

However , on my credit card statement I have been charged by cheapoair. I am worried that they are not willing to return my money back . Please help me resolve this matter .

I initially booked my flights to Ukraine and back. A few weeks later my time and flights from Kiev were changed by CheapOair, thought the present flights were not cancelled by Lufthansa. And when I've already been in Ukraine, CheapOair desided to change even dates, booking my return one week later.

Such way, I have to spend a lot of money to accomodate my life in Ukraine and have serious troubles with my business. This is totally unacceptable and cannot be tolerated.

I wish to complain about how it's against CDC to travel while you have Covid-19 which I took the time to get tested and found out that me and the other passenger results came back positive. 00 for each person and we did.

However, we tried to reschedule and every dated that we pick it contain to us giving you all more money, this is very unfair to us because it's against the law to travel but it seems that we are getting punish for being honest. I would like to go on my trip because it was my birthday but It feel as it's costing me too much because I decided to be a good citizens.

00 more for a health issue that's not in anyone's control.

horrible i bought a ticket i had to cancel because i got covid and now they don't want to reschedule or return my money

I had booked a fully refundable ticket (no cancellation fee or penalty) on Qatar airways on Cheapoair. Qatar airway's flexibility policy is well documented on its website. The link is this - https://www.qatarairways.com/en-qa/travel-with-confidence.html

I recently cancelled my ticket and Cheapoair charged $200 ($50 for each passenger) as a cancellation processing fee of its own (No airline cancellation charges). This is a highly exploitative and customer unfriendly business practice from Cheapoair at a time of high uncertainty during a pandemic even when airlines are not charging any cancellation or change fees.

In addition to this, they also deducted $152 as agency service fee from the refund which was never mentioned or itemized in the original invoice provided at the time of the…

They charged my credit card twice and they are saying that they will do refund soon. but after weeks later I did not get any refund on multiple credit card charges. Customer support is the worst. When you are booking, they answer the calls and no much waiting.

but for my issue, they kept me waiting hours and hours. I was calling them more than 10 hours all together within a week. I'm searching for legal actions now how to address this issue.

Cheapoair is being mischievous, and is keeping a big portion of the refund. I bought two tickets in March 2020 and paid $3544. Of course, I couldn’t travel in summer last year due to Covid and was given a credit of $3344, $200 was non-refundable administrative fee.

In January 2021 I used the credit and rebooked my flights for this summer. The existing credit of $3344 was used plus I had to upgrade the tickets to add baggage and paid extra $232. That brought me to total of $3576 that was spent on two tickets after the upgrades and minus the administrative fees.

On July 10th I received an email from Cheapoair notifying me that the airline (Lufthansa) cancelled my flights and that they would have to refund my tickets. After multiple follow ups with Cheapoair agents about the status of the…

Absolutely horrible and nothing but misleading lies you purchase insurance to cover your flights Incase you have to cancel for any reason and then when any reason comes up and you have to cancel you are charged close to a hundred dollars. After purchasing insurance to cancel.

I was quoted pricing for a rental and went to pick it up and it was five times the price during this whole ordeal I was charged close to 500 dollars in excess no refund I was offered a 25 dollar gift cards. I needed the rental car to get to surgery only and I wasn’t able to get it I was late to my surgery had to come out of 50 extra dollars to Uber myself and

then my luggage separately and then after all of that I was offered a 25 dollar gift card to use with them. I will never use cheap o air for anything nor will…

I do have a credit for a cancelation ticket for 1222 dollars, no refund, and in between LATAM and cheapOair they are not flexible due to the pandemia, I was trying to schedule a new ticket for 1-3-22 and they claim it has to be in November only because expiration time ( Chile have.

Advised to travel only with especially cases at this time ) and in here we still bad for covid and variants. The super user was very rud and unprofessional talking over me without been able to explain and then he aloud me to speak after I toll him the he put his phone in silent mood for a while ) and no answer.

We are on special times for everyone and you should try to accommodate in this times. Really bad experience.

I planned a flight to Canada since the border between Canada and US was supposed be opened on 07/05 however the border stayed closed until 08/09/2021 which was a week and half after I was supposed to travel. I immediately contacted CheapOair and they said I could only get a refund from Canada Air. e. CheapOair .

I had paid an additional fee with CheapOair that was suppose to help me get refund in case I was unable to travel. CheapOair has continue to not assist me with getting a refund. Instead they refund the fee I paid to ensure I would get a refund if I could not travel.

Booked flight in May for Oct. Three different times fight was changed. Upon the last change of flights"which were round trip", was told this is all we have to offer, do you want your money back. Both flights would be impossible for me to get.

They did this knowing that I would have to cancel my flight, steal 190 dollars from me and make me wait 1-2 months to get my money back

Hi sir/ Madame I'm writing to you today to let you know that the service provided in cheapoair company is very bad. Yesterday I was supposed to travel at 4:45 pm but I couldn't because they said in the airport that I cannot make two stops in Canada.

Why would cheapoair sell me a ticket if they already know that it has a problem? It's an emergency flight. So I was being transferred from one to one on the phone and they asked me for extra fees for my ticket.

I'm not going to pay extra fees for a mistake that cheapoair and air Canada made. Cheapoair should not post and sell a ticket that has a problem. Plus they told that my ticket is not refundable. Then why I paid the insurance and the flexibility price.

Now please do something about that I need to fly in these 2 days. It's an emergency.

I booked a roundtrip flight through CheapOAir from Huntsville, Alabama, to Orlando, Florida, at the end of August. The flight there was on Frontier and the flight back on Silver Airlines. Another person who had booked the same flights through a different online travel agent received an email recently that the flight HSV - MCO was cancelled.

Therefore, I called Frontier Airlines to get confirmation that the flight was cancelled by the airline. While Frontier's website nor the first customer agent reflected the cancellation, a supervisor then assured me that the flight was cancelled by the airline.

So, I then called CheapOAir to get a refund for both flights.

However, I was told that because the Silver flight was not affected, I could not get a refund for the second portion of the trip.…

Had to cancel our flights due to rise in Covid cases at destination and they could not refund! Could only be reached via online chat. We NEVER use them again and I’m putting the word out every where about the lack of customer service!!

I purchased Lufthansa ticket to Detroit USA from Abuja Nigeria , on the 3rd of July. To travel on the 28th July 2021 , ticket number is 2207608279932 Total charge was 1407USD. I was denied boarding because of my visiting/tourist visa, which either cheap on air or Lufthansa ever informed us about this.

I decided to take another airline precisely Egyptair, which boarded me to Cairo but was denied boarding to JFK because CBP flagged me because of my itinerary with Lufthansa thinking I have been to Europe. I never step my foot in Germany which you or Lufthansa suppose to have done.

I felt so bad, psychologically and emotionally disturbed. I’m now in Nigeria but will like to spend the remaining summer holiday in US. I need refund or rebooking with another flight that will take my visa type.…

I have charges on my card that I am not understanding, when I call customer they just keep hanging up on me. Can someone please call me back. Booking#72602859

I have booked an international flight through Cheapo Air. I cancelled it later as second covid wave situation got worse in India. I couldn't travel. Cheapo Air charged around 200$ as some kind of fees while cancelling the tickets. When i questioned these charges i got a coupon code of 170$ valid for 1 year.

I thought this is a good gesture but frauds are frauds. I tried booking return tickets again but this time when i applied the same coupon i got $22 discount only. This is pure cheating . I tried reaching out to the team but every-time some one takes the information and pass on to other representative and then finally hung on me as they didn't have any answers to this.

I will fight a legal battle for this cheating and will push it to consumer forum with all the mails.

38 because my flight only cost 238 . I been calling since July 29 to know when I will get my refund and they never told me and I need my refund now . I'm tried of calling them and never listen to me .

I spend my money on this flight .

spent my afternoon on chat to be constantly dropped. Almost complete my dealings with agent on chat and get dropped. I couldn’t call because my flight number is not recognized by your automated system. It is so fun to be hung up on… this is no way to conduct business and change fees for every thing.

If your flight is perfect, booked, names, dates- no issue, but rebooking is PAINFUL.

This company has been 100% ridiculous. They transfer me over and over or. call gets disconnected. I have been trying to re-book my flight after getting COVID and they have made it impossible!

Poor customer service and policies for flight cancellation and refunds. They lack compassion during this time of Pandemic. very inconsiderate and not reliable. They do not offer exceptions and still charge the customers for fees after the airline cancels the flight