CheapOair

I am doing this rating because this person called Bary I called to change my ticket and that person was very inappropriate with me He left me waiting an hour and 40 minutes because I wanted to change my days he hang up the phone I call again it took me the same person left me waiting again 40 minutes I return and

called the line again I had to call private and this person again disrespected me because the only thing I wanted was to change my ticket, I do not recommend this airline for anything in the world they are disrespectful especially this person called Bary or so

It appears that you have booked the same flight twice for me, Qatar KTG7XI and Qatar 349AZW, i have had to cancel the flight and think it only fair that you refund me for one of the flights, i'm sure this must have been an oversight, you will find that i have rebooked a flight with you for Singapore air lines reference 4SE4AB, i would like to continue using your services in the future and hope that this matter can be settled amicably, FOI i am a 76 year old English Veteran with a limited budget therefore this matter impacts me greatly

Kind Regards D,J,Wilson

Horrible company I bought a n airplane ticket with insurance to change or cancel I spend three hours trying to talk to an agent they keep putting me in a Q for a live chat after talking to somebody say needs to transfer me to a team on experts so you are send to another q over and over not able to talk to anyone

I purchased 3 tickets from cheapOair on June 7 to go to Sweden but because of problems with Klm airlines we could not fly now I had to fight with them to get some of my money back and the didn’t give me credit for what I paid them this is a worse agency that I have ever dealt with do not deal with them at all

I was on the phone with customer service for 5 HOURS trying to figure out why my eGift card for BOOKING A HOTEL did not go through. Which on THE APP, NOT ONLINE, DID NOT CLEARLY state it’s only useable with flights.

As I was booking my hotel, the APP states $95 will be automatically deducted at checkout. com and they agreed to a voucher for the hotel stay. Unfortunately they were not able to, due to the booking being with cheapoair.

I even spoke to the Supervisor, his name is NORMAN and no one was any help. I even sent a screenshot of my situation on the app and NORMAN was NOT understanding. I have attached the screenshot below.

I don't know who needs to hear this but this has been my experience with Cheapoair. I Had booked my mother and young brother a flight. At the peak of covid-19 they were unfortunatly un able to fly. Cheapoair stated that all they could do was offer a credit for 1 year from when i purchased there flight not even at the time of their travels.

Unfrotunatly due to covid 19 we have lost 2 extremely close family members and the credit will 1. expire 2. They will not travel due to the loss. All i ask is that the credit be put into my fiancee and I's name.

I didn't even request a refund that I only recently found out the airline is offering to its customers! I have made SEVERAL attempts to speak with cheapoair in regards to this matter. I was chatting with an agent for over 2 hours and have been…

I had a flight book for May 2020. I lost a couple of hundred dollars and was given a credit for the rest. I was then told I could have a refund, I applied and heard nothing for well over a month.

When I searched online, I found a web site that told me my refund had been processed. I emailed to find out what credit card this was put on as I lost my purse and my credit cards have all been replaced with different numbers.

Ive yet to hear back, been about 3 weeks. Then I booked a different flight for my brother and got a $20 long distance charge to use your services. Now if I want to call to discuss my problem, I will be wracking up another long distance bill.

I want to book a flight and use the credit, but I can't call you, your chat line I gave up on and I am left wondering what happened…

i was contacted by cheapoair that my flight booking #67954319 had been changed The changes were not told to me but that i could cancel or change my flight I cannot find out if my flight is cancelled changed or what my situation is I have been on the phone for 40 minutes on 3 different occasions and i cant get anyone to talk to or information of any kind I have tried on line but that is just as confusing you can not find out what you want to I just want to know what my status is and what options i have

Got ticket from cheapoair through on there website it’s cheaper then agent provide me price I told agent I get cheaper from ur website she convinced me no that’s price not write she give $120 more than online price Online is $1955 and she provides me $2077 after I got ticket again I checked online it’s still cheaper I called and emailed next day to price match they response me that u r late now u supposed to call same day how come I called same day they issued ticket 11:09pm and

after 50 mins it’s next day that’s why I am late they r doing fraud with customer all agent rude don’t want to speak properly there job is only sell tickets after that customer go to hell agent name is Rachel Grand and Gail Cogely I am so upset with them this is my first and last ticket purchase I recommend…

This is the worse experience I had with cheapoair. I called KLM airlines they said the flight has been cancelled and cheapoair did not send any notification and cheapoair is still showing a status of flight status is active and on time.

We called KLM 5 times and they said we already gave refund to cheapoair, but every time we call cheapoair they are saying we have not received any credit from KLM and flight is still coming from it’s original destination. What a waste of time to book ticket from cheapoair.

If there would be an option of 0 or below than 0 then really they deserve that. I would not recommend any one to book flight from this website.

They messed up my flight schedule should be July 21, 2021 but due to mishandling of this rebooking ticket, it was cancelled without proper notice. Everything now is messed up, including my swab result that needs to retest, along with my deadlines in the US.

Because of recent flight cancelation of my flight with Porter-due to Covid, Full and Easy Refund Policy, my request for full refund is not resolve; Customer service is not answering phones after 2 hours waiting, for several days, and, on Tracking Refund page I see status for two my tickets" Hold for credit" which is not what I want, told them on the day I received Cancellation( I was able to reach them at that tome), and I never sign for credit.

Please, tell me what I have to do to get money back? Conf numbers are: 71848207 and 71848188 Thank you. Nevenka Kraljevic

All customer service agents who working at CheapOair are assholes, they will put you on hold by saying that they need to check something and after that they will never come back looks like they put them selves on mute and enjoys the fucking working time, assholes work for it what you are earning ashamed your selves.

Sam S Jain Ceo of Cheapoair 135 W.50th street, Suite 500 NY NY 10020 Dear Mr. Sam I regret having to write to you about an unpleasant experience I’ve had with your company. I prefer to contact a company only to praise an employee or the company’s actions. Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.

My name is Clement Straughn, on May 14th 2021 I purchase two Tickets (#71484964) for my wife and daughter ,Anna & Tanisha Esprit leaving St. Thomas to Dominca for 7/6/21. The following day we got an email stating that the flight was canceled and we need to contact cheapoair immediately. I called and spoke an agent who notify me of a flight cancelation. He then gave us another flight for the 7/8/21. I call to confirm the flight on 6/18/21, I…

You deserve a zero rating! Very poor customer service. Doesnt work with customers. Refuse to provide manager. This is a scam

I had booked two flight tickets on CheapOair before COVID. When COVID hit, everyone had to cancel their flight and stayed home. I requested to cancel my flight, and until now, I still did not receive my refund. I had contacted customer service more than 10 times throughout this one year and half period, they always told me the refund is in process.

This is very unprofessional and not proactive and positive in solving customer's needs. I felt so disappointed at CheapOair. How can I recommend CheapOair to my other friends when I have such a bad experience???

I have had an extrememly difficult time communicating with Cheapoair phone staff. I have spent hours on hold. Then when someone does answer, the phone connection is terrible, I am cut off, and I have to start over again. I have tried calling late at night. No difference.

This has been the case consistently, every time I try to contact them. They have called me twice. When I missed the call and tried to call back - hours of waiting on hold. Need to get a refund for a cancelled flight.

It was easy making a reservation through CheapOAir. Two days before my flight, I found I needed to cancel my reservation. There is no phone number on the website so I tried under the Cancel My Booking on the website.

It asked for my booking number, email and last 4 digits of my phone number or zip code, which I provided. It said it could not find my booking. Then I tried the chat. This found my booking but then I was put into a queue and waited over a half hour.

When the "agent" finally came online, the chat wouldn't let me respond so that was a dead-end too. I then found a phone number and am currently on hold. It's been almost an hour and there is no indication where I am in line or how long I might be expected to wait.

I emailed to an email I found through google, (could not find it…

My husband purchased airline tickets. Tickets were canceled by the airline. We were not given the full refund. It took my husband 2 days and many many hours on the phone to reschedule the flight. He asked to speak with a supervisor and he was told someone would call him aback after being on hold for over a hour.

No call back from a supervisor. 00 service fee for purchasing the first ticket. 00+ more per ticket).

Also when my husband got to the connecting flight, they charged him $251 more to luggage that he had. He was charged service fee again for the new tickets. We will never buy tickets from cheapoair again. BE WARRANED! I will also be filing a complaint with BBB.

It was not our fault and the airline told my husband that they did not charge cheapoair any fees for the first ticket.

This is the worst unprofessional service I ever experienced I will never and they need to be out of business ASAP I will see you in court

I’m owed a refund /now credit from a cancelled flight to Mexico from 16 months ago , still nothing now they are not responding ! On hold for an hour 3 times then they hang up ??? Would you ever deal with this company???

Terrible customer service I’m telling my story everywhere , just fed up Doug Handy

Booking # 69934772, supposed to travel 12/20 but then declined my Covid test results by mistake. Thankfully later, they realized their mistake but it was too late. The ticket was open to be used for 1yr. Wanted to travel next month but they are saying it was a no show. (SAD) Please help.

Told them to cancel my booking and give a full refund, they told me to contacts with the airlines. 1st time they told me there will be a $100 charge for cancellation 2nd time $400 dollar charge for airline penalty.

i contacted the airlines and they replied only travel agent can cancel the ticket and issue a full refund. and didn't tell anything about penalty because of the ticket booking through cheapoir.

shame on me.

After waiting 48 minutes to try to reach an agent, I took their suggestion and went to their CheapOair Virtual Assistance. I was number 21 in a queue with a waiting time of 32 minutes. I finally got down to number 3 on their queue then the chat told me to start all over again and now I find myself again at the back of the queue at number 21 again.

Meanwhile nobody is answering the phone.

I had a trip planned to Brazil December on 202 and me and my family got covid and couldn’t travel to I called to reschedule my flight and was told I could not get my money back and could reschedule with paying a big difference in amount. Then I called again in March 23, 2021 and rescheduled and paid a difference now that my trip in 4 days away they canceled my trip and asked for a covid test and I had to submit it to feedback@cheapoair.com and still haven’t heard back.

They charged me 4/5 of an itinerary I had booked.

They confirmed the reservation, then told me to contact them to finalize the reservation.

I called them, tried to explain that I needed to pay the remainder of my fare, they tried to cut me off.

They then tried to add more options to my flight which I had not originally requested.

I had to fight them in order to get them to remove fees for services I had not requested: like seat assignments, extra travel insurance, unexplained fees.

The operator admitted that they were in the wrong, and they finalized the charge at the original agreed-upon price.

Two days later, one of the airlines in the itinerary canceled their leg of the flight.

I received ZERO communication from CheapoAir about this. I called them.

I called them five times, and…

Dear all, I never felt to write so bad review to any company or business. But this time I will. trust me, they do not provide any support at all. Call them or send emails, and wait forever to get your refund back.

I do need my refund anymore but I will keep spreading this awareness to everyone. does not worth the try!!!

If I could rate them a ZERO, I would. Horrible customer service. 5 out of 5 in thievery.

This email is concerning my 70279941 reservation I did 4 tickets reservation from Montreal Canada to Cairo Egypt. The ticket by name of Eman Abd El Rahman was canceled without back to me. I discovered that by chance last Tuesday June 10 2021 when Air Canada sent my an email.

You sent me multiple confirmations for the four tickets including Eman ticket. I even pay for the flight seats. I called your travel specialists and your travel specialists supervisors many time every day from June 10th. Your coworker who did Eman Abd El Rahman reservation did it in your system but forget to contact Air Canada.

Your travel specialists said this is your coworker fault. They said they will solve this problem soon. But till now nothing happen. Unfortunately, for more than 10 years I used you website…

CheapOair had cancelled my ticket and we have been calling them for past week. Everyday they tell us is that we will call you back in 24 hours. But no one calls us. It’s so frustrating we are unable to go back to our country.

No refund received for a cancelled flight MORE THAN ONE YEAR AGO!!! So many phonecalls made to try and resolve this. My request for a refund is STILL PENDING. Never ever again booking with CheapOAir.

I booked a flight for my autistic son from Philadelphia to vegas for the 20th went to verify because he was a minor and the date changed to the 18th. I called back 100 xs got insurance and all they wont give mw my refund and im on hold now for 2 hours for a super visor. Almost 300 dollara gone .

All I got to say its the WORST company Ever , read comments before you decide to book with them i made a mistake by not searching this guys , First i get a weird call from an INDIAN guy which I totally didn't trust asking me about my debit card information, so i hang up and call customer service directly, they transfer me to same Indian his name is Diego , second they send me a confirmation with extra chargers i try to call them back and

they keep trasfering me and hanging up i got all the calls recorded i will take this to the next level i will report you guys i got Proofs of How and professional they are

I booked my ticket with them back in jan 6, 21

Good morning, I am anita Neupane. I am receiving lots of emails stating that my payment has been cancelled. But I haven't booked flight from you yet. I haven't entered any of my details at your website. I think the email I am getting is by mistake.

Please verify and let me know. Or there could be a chance that my bank details are hacked and someone is using my bank details if payment has been made to my name. In that case I need to cancel all transactions from my card. Let me know. Have a good day

Lies and run arounds- every agent has a different response. Worst travel experience of my 20+ years of traveling! Not a single person know a dam thing! Booked and out flights were canceled, was charged a fee. Rebooked and the airline doesn’t even have our reservation in their system.

I purchase a ticket June 2nd CDC canceled my cruise and now you will not give me a refund for my plane ticket it has not been a week advertising is a word of mouth and I have not been treated fairly

I booked #71169847 and upon arriving at the airport for our return flight I was told it has been canceled. After 5 hours of repeatedly calling CheapOAir customer service and the air line I was told by Supervisor Archie that this indeed was no fault of my own.

Upon calling Frontier Airline and speaking with Supervisor Thomas I was informed that CheapOAir canceled our flight home. This resulted in an additional $626 spent to get us home. I would like to be made whole of my loss.

I purchased 3 tickets in februray 2019 ,we didnt go because of covid now my flight is cancelled without any notice and i am in tears.I have 2 days on hold with the airlines that cheapoair transfered the money and i dont know whats happening .iI dont know who to call since cheapoair from where i buy more than 5 tickets each yaer is deaf please help

Cheapoair literally had me stuck in a transit city for 2 full days. When I tried calling them, the first agent falsely and boldly told me that I had a ticket confirmed for the next day flight which of course turned out to be false as I never got the email confirmation as he had promised.

Calls to the airline confirmed that there was never such a confirmation.

Second agent told me that the airline declined the date change which again was false information as the airline explained to me how the process works. The airline eventually pushed Cheapoair to resolve my issue and to date have not received any apology or even response to some of my emails enquiring about an email simply stating that the airline had canceled my flights.

I m very disappointed with this agency that I won't be using…

Can’t get my refund from a flight canceled by airline due to COVID-19

Don’t buy a airline ticket from them ever

Lost reservation, I had to buy a new ticket, stated they refunded me but never did. Absolutely never will I use cheapo air again.

Very unhelpful and didn't respond to my emails when my travel arrangements were affected by covid. Did not respond to phone calls on the existing booking number and I had to call the new ticket sales number just to be able to be connected to a live agent .

I ended up spending 2 days stuck in a hotel in transit and was only assisted by the airline agent. Cheapoair did not help me at all. Very disappointed with their service.

I’m tired of calling customer service , they pass me from one person to another until finally someone said that I’m right but they can’t make refunds , whaaat?? They took advantage of someone that didn’t speak English , some agent with a very difficult accent lying and then charging things I have never asked for .

I’m so upset with this company , don’t buy on cheapoair , you’ll be cheated , BE CAREFUL !!! You will end paying more than the regular price

I bought 3 tickets than the next day some agent called my wife and took advantage of her . He told her that she had to change our tickets because we had to stay in Toronto for 3 nights at our arrival before we can go to our final destiny Winnipeg .

That is true but he said that the airline would charge fees and others and that he had to do it anyway . They have charged me 400 dollars plus a bag insurance that I didn’t ask for . I feel totally cheated , be very careful when you buy with this guys , this agents want to charge you things you didn’t ask for , so at the end you nice price ends more expensive than the regular price .

First and last time with cheapoair

I booked flight ref 71476181 from India to Toronto through London. One day before flight i received call from British airways that due to covid restrictions they will not allow to board plane. At the time of booking through Cheapoair there was clearly mentioned Transit travel is allowed to Canada and my ticket was booked.

Now I am stuck in India and calling Cheapoair customer care number to cancel my ticket so that I xan get refund to book new tickets. There is fraud going on with booking airticket. Agents are booking tickets and qhen customer want to cancel they Harrasing people.

I am calling from India to cheapoair customer care no but they are so busy. This is second time I got same treatment.

Departure time was dlayed. We were to be in Pittsburgh in the early am and our rescheduled time not to be until 430 pm. A waste of a whole day.

Confirmation #71367621 We authorized to paid additional $140 flight change fee - for a cheaper flight (same price listed on both obitz and Cheapoair - Orbitz offers no charge change.

I found an unauthorized, ridiculous charge of $551.50 for seat assignment (believe it or not, separate seating for my husband and I).

This is an egregious act. No way to treat your customer.

Man-Li Miller

I booked a flight from London to Denver for my family of four back in January of 2020 through CheapO Air and the airline (Norwegian) soon after cancelled service to the US due to Covid. I immediately applied for a refund via your process, and notified my credit card company (Visa) of a pending credit.

CheapO refuted the refund and insisted with Visa that this was a valid charge (over $2500) so the charges were rebilled to me in May 2020. I have been seeking a refund from you ever since and have numerouns correspondence from a Katie in Chargebacks (ext 82079) that you were waiting on a response from Norwegian before you could issue a refund to me.

That correspondence went dark back in early March and I no loinger receive any response from messages and emails. Now when I try calling, the…