CheapOair

Hello, I Had a round trip flight with booking number 67327839 from Cairo to London, I requested to cancel with total refund because the COVID 19 problem there which is a very dangerous situation, Locked down London city, Closed London airports and suspended flights everywhere, but CheapOair replied that they will not refund they only will change the money into credit to permit travelling later and they will pay us more for changing date (They do not refund, they want to change and

they want us to pay - UNBELIEVABLE), which is not accepted and not suitable at all because the end of the problem there is unknown, beside everything is locked there and I have a limited UK Visa, and I am not planning to travel there even later because it is not safe for me & my family, So I want my money back,…

due to the corona virus all flights are cancelled. i followed instructions and filled out the full refund form online . my support ticket # is 61141678,my booking number is 67212427. on the refund form is shows air serbia ticket holders can receive a full refund.

over the past 2 weeks i was given thru text messages a total of 8 different phone numbers which noone will ever answers. this company is a scam and a disgrace. since every one knows the virus situation, they should automatically issue refunds.

what a scam and a disgrace they are.

Booking no : 66887112 . Bahrain to Manchester . DOT- 24 March 2020 - Emirates I need to cancel my flight as I cannot travel due to travel restriction due to COVID-19 . I have made several attempts using phone calls, live chat and email to contact cheapoair to cancel my ticket.

However, I have not received a satisfactory response so far. I would like my ticket to be cancelled ASAP and with full refund. Thank you

I cannot get into contact with anyone - telephone is not answered, being put on hold, emails bouncing back and some telephone numbers not operational

I have been trying, unsuccessfully, to cancel my flight (booking number 66166483) for 3 days. I have been calling, emailing, and most frustrated with chat shutting me down after being online for a long time. I have travel insurance. My flight is scheduled for this coming Thursday, the 18th.

I expect a refund and that fact that you are not getting back to me and making it so difficult for me to contact you is making me feel that you will be ripping me off!! I have read many negative reviews.

Please do the right thing.

I’ve been trying to contact customer service for 5 days. Been on hold for 4+ hours everyday on the phone and online messenger. Left multiple call back requests and never heard back from anyone. I have a trip that needs to be rescheduled and my flight date is quickly approaching.

I don’t want to be charged for a no show. I need to speak with someone ASAP

they are an indian base company with just 1-2 workers, try cancelling my flight called 10 different numbers with the same man behind the phone

I have contacted CheapOair numerous times this week, to request an exception with the airline regarding my family's trip to Italy and each time that I'm on hold for over an hour. One of their representatives either picks up the phone and leaves it on mute or they hang up on me as soon as the call has popped in their queue.

I completely understand the panic that the Cornavirus has caused and that they are busy beyond recognition. But I can't go directly to the airline because they send me back to the third party that we booked our tickets with.

I'm super disappointed in their service and I hope to not ever have to use their services again.

I have a major problem with a reservation that I made the flight through the CheapOair from Seattle to Tokyo (RT) on 3/19/20. Due to the Coronavirus Outbreak, my family is concerned about traveling to Japan and back to the USA.

So I called Japan Airlines, and the agent told me that JA already distributes to all agencies, including yours, to give the exclusive code so (authorize to refund for the date of my trip), the agency can be granted to cancel and refund it to the customer (because of my traveling date).

However, your agent insisted on getting a written letter from J. Airlines, and then your company is able to assist you. That is a pure BS! If this is a continuing problem that your agency insists can’t refund me, I have to complain about your agency to FTC.

Please do the right…

When I purchased my ticket round trip to Manila from El Paso,Texas On October 2019 , I was reassured that If I needed to change my flight there would be no problem and I could do that. Once in Manila I had to change my flight for return trip on January 7th 2020; I called them at least three times and CheaPo air refused to credit me or refund.

I than had to purchase new tickets for me and my companion to fly out from Manila and on Japan Airline. We provided them with my and Carmen Santos Puyat email . I have sense yesterday found out that they send her brother all my detail information of my trip.

Information both of us never authorized them to disclose and we did not want Mr. com , He texted us yesterday and he has all details of our flight. I am very disappointed with this company and…

I have tried for several days to get Cheapoair to contact the KLM airline and get a voucher for my flight. KLM has offered a voucher to use within a year and offered fee waivers to change any flight at this time.

Cheapoair told me to contact the airline. I did. The airline said I had to go through the travel agency that booked the flight. It also states this on their website. I contacted Cheapoair several times between March 4 and March 8.

They continue to tell me this is non refundable, even though I verified with KLM that I qualify for a voucher. I had to send the link to the travel agent on Cheapoair's chat line to show him I wasn't lying.

KLM is offering the voucher. He told me he would contact the airline and cut me off the chat. I have spoken to at least seven different agents at…

I booked a flight, hotel and vehicle through Cheapoair for my trip to Abu Dhabi, UAE from 24 February - 5 March. (Specific Info - RJ 662/24 February 2020 Confirmation # VEP9VF).

First, I was upset when I approached the travel gate and they informed me that I had to pay for my luggage. Cheapoair did not make any reference that luggage was not free for the 1st bag. On the contrary, when you click on the baggage info note on the ticket itself it directs you to information that confirms 1st piece of baggage up to 30 kg is free. This is misrepresentation on the part of Cheapoair. I challenged the RJ attendant, but he confirmed that this was the responsibility of Cheapoair and that he had other customers who faced similar situations with Cheapoair. This is false advertising and illegal and I…

I booked a flight online from Amman to Abu Dhabi on 24 February 2020. When I booked the flight there was no notification or information provided that the ticket excluded any baggage. On the contrary, I clicked on the baggage notification located on the ticket and it directed me to Royal Jordanian baggage information.

There it said that I could have one carry on and one 23 kg baggage. But this was not correct. This is misleading information on the part of Cheapoair. You are misleading and actually cheating us by offering slightly lower rates only because you are dropping the fees for baggage.

Once we get to the check in, we are forced to pay extra for baggage. This is unethical and consumer affairs will be informed about this.

So booking was easy and everything else up until I was 7 minutes late for my flight!! I booked through american who pretty much said I was SOL and did nothing at all to help me! I then call cheap o air who told me that I would not be refunded and that the airline takes my money!

I bought travel insurance which I though covered stuff like this but I was way wrong! no where in my itinerary did it say I had to be at the airport 2 hours prior and I am a new traveler.

I should've called i guess. I wont be booking with either cheap o air or american ever again!

My flight ticket which I booked with CheapOair on Lufthansa from DFW to Cairo on Wednesday 11/06 /2019 it’s number is 2207429628688 and booking number is 64307865 has been cancelled because of the Strike Lufthansa had , therefore I booked another New flight Ticket with CheapOair on Emirates airlines next day Thursday 11/07/2019 , all what I want from CheapOair & Lufthansa to REFUND me for the cancelled ticket cost $ 1781.25 plus all compensations I deserve from them ASAP , thanks.

2 weeks ago I found out that I have cancer. From the mid part of November to May I will be having chemo, radiation and a major operation. I called up a customer care Rep. and he told me there were no refunds, even for this condition.

This is really awful all my other travel expenses were refunded with I hope you feel better soon. Your Customer agent was down right rude. I even said a credit or even a penalty would be ok. I told him I did not think it was right what was done and he said it was not his fault.

Today I sent out comments on Facebook twitter and all my social media . I got so many returns today, telling for the heads up and the will not be using your company ever. These are not Kids but affluent adults who travel many times a year like me.

My next step will be hitting the…

I need to file a complaint for the worst customer service there is. No help to change my reservation from one date to another for the same stated price. Representative stated "Do I need to give you the number to Frontier Air " the reason I was trying to tell him the movement of the flight was by a few days and he kept telling me it wasn't available.

I needed to be charged more for the flight. Called Frontier Air and they verified that it was available and that Cheapoair could change it for me and be charged no extra from Frontier. Ask rep to assist me with some customer service and he was facitious.

And yes I came right back. Will not recommend this sight. Attaching available flight given by Frontier.

Had nothing but a hassle in canceling one of my reservations. And your policy about carrying on bags is very wrong. All my other flights I would do a carry on and not be charged for it. com

In the past month i have had nothing but problems with cheapoair. 00 which has passed the deadlime provided by cheapoair and still not received. The second time i rebooked and put the ticket on hold but was later advised by am agent that the tickets i had put on hold for 24 hours were in fact cancelled after 1 hour, for which i had to rebook at a higher price.

The third complaint is with respect to my november 2 bookiing in my wifes name. The flight was rescheduled at last minute with no warning. An email was sent the same day advising of a gate change after she was already at the airport and the email had the flight tines incorrect.

I would aporeciate a follow up on all these matters as i book all my flights through you but have been extremely disappointed with your service this past…

I have tried to get this matter resolved on several occasions either through email or speaking directly with an agent however to no avail. Initially I booked my flight myself through CheapOair choosing an economic seat (unable to locate first class on your app).

The flight was from Seattle to Atlanta (my sister), who is from Atl wanted to book a flight from there to Seattle a few weeks earlier so I went through the same process to book here's. ). All went well up until that point.

So I called CheapOair directly and got Steve, who fixed my flight dilemma or so I thought. On my bank statement I noticed several charges but not just that I saw that the flight had increased significantly. So in order to resolve this issue I called CheapOair back to make it be known that I had been over…

The app is sucks and i chose a different day and was surprised that the date i picked was different and i couldn’t pay attention to it, they wanted me to pay 4 folds more than my ticket for each person , they refused to cancel or work thinks out with me until got me so upset.

It’s awful experience they should shut them down because they not appreciate their clients, they Representitive used the word (penalty) is that right? I don’t recommend them one bit.

to be on the same flight as our friends. because the airline wanted to check with our bank that the funds were available. To further call them and rebook our flights. A couple of more days goes by to find out the tickets were now 1600$ more then we originally booked.

we are now on different flights then our friends. We have connection flights which we didnt want, amd we had to book with a different company. Im so mad, this trip is super special to me and our friends. Very disappointed in cheapoair...

i hope that i will be somwhat compensated or at least get something out of this. We travel all the time and usually use cheapoair. Eliane Boudreau 438 874 3679 Richer masse 919 548 4615

Cheapo Air does have good prices but the customer service is the worst i have ever seen. I have had a problem with almost every booking i have made. I have just had a booking of 7 round trip tickets that i paid for on my account for my family.

The middle name was wrong and needed to be changed. The agents at cheapo air said it was in the hands of hte airlines and the airlines said it was up to cheapo air. oo usd they would change it.

This flight is for my 10 year old step daughter and if i had not been persistent she would not have been able to fly. I know that you have rules but there are also solutions for problems also. This is called good customer service and also caring about the customer.

I am a platinum member of cheapo air and book trips every month with them. some times the…

I BOUGHT A TICKET THROUGH CHEAPO-AIR TO TRAVEL TO CAMEROON FOR VACATION ON NOVEMBER 8, 2019 AND RETURN JANUARY I, 2020! SUDDENLY, ABOUT A MONTH LATER MY GRANDMA PASSED AWAY AND I HAD TO CHANGE MY TRIP TO A SOONER DAY!

I CALLED CHEAPO-AIR AND SPOKE TO A GENTLEMAN WHO TOLD ME HIS NAME WAS NICK! I EXPLAINED TO HIM WHY I WAS CALLING TO MAKE THE CHANGES, AND I GAVE HIM MY DEPARTURE DATE OCTOBER 17, 2019 AND MY RETURNING DATE DECEMBER 31, 2019!

TODAY BEING OCTOBER 17, 2019, JUST AS I WAS PUTTING MY STUFF TOGETHER A FEW HOURS BEFORE MY DEPARTURE I DISCOVERED THAT THE RETURN DATE WAS WRONG! I IMMEDIATELY CALLED CHEAPOAIR, AND THE ARGENT TOLD ME THAT I HAD TO PAY ANOTHER FEE FOR THE DATE TO BE CHANGED!

I EVEN SPOKE TO APPROXIMATELY THREE (3) SUPERVISORS AND NON WAS ABLE TO MAKE THE CHANGE FOR…

I would like to have a refund on a ticket that I bought for my sister Marie L Saintine.The ticket # is:10017112539403.Confirmation #GVTUHD

Dear Mr. Jain;

When I booked my flight to Australia with Cheap O Air, I was told I could make changes as needed without penalty up until 30 days prior to departure. I would not have booked this flight, 91 days ago, if that had not been the promise!!!! I find I need to return 2 days later but when I contacted Cheap O Air, not only was I put on hold for over 45 minutes, but I am now being told I will have to pay an additional $1,000 to make this change. I am stuck between a rock and a hard place as our tour date ends on Jan. 8 and I can not afford the additional expense. This was to be a once in a lifetime trip for my disabled husband and myself. Now it looks like we may have to forfeit this ticket all together as I do not know if we can leave this Australian tour prior to completion and…

I had my flight changed. Made change fee payment and received confirmation. Today i was going to check in online only to see my flight was NOT changed. I did recieve a refund of my flight which i did not understand because no email was sent to me with an explanation that my flight was reverted back to my original flight!

" And then ignored further emails. As did the Chat support. I now have to book a separate flight. And almost did not know this at all if i hadnt tried to book online! Bo compensation whatsoever obviously as they would not respond to any of my requests!

All this as i was trying to enjoy my last hours in Vietnam and having to check out! Absolutely unprofessional and unacceptable!!

In March of this year, I booked flights to and from India. 3 of the 4 flights were with Jet Airways which went bankrupt shortly afterwards. Several calls and being placed on hold for hours with no resolve. I booked new flights and waited to get my refund from Jet Airways.

I received documents to file a dispute with Affirm, my credit card company and they issued the credit to my account. Now on Friday I started to receive emails from someone named Josef with your company. He stated that you are cancelling my upcoming flight because the credit card company disputed the charges for flights with United Airlines and not Jet Airways.

I went back and forth via emails until 5 AM India time. He told me that I need to pay $594 for my upcoming flight but this flight was already paid for. He advised…

Never use this site!!! I booked travel and added the trip insurance. We had a death in the family and had to cancel the trip. Though I had been charged for travel insurance, the company continued to charge me $238 to cancel the trip and would not refund the original amount charged to my account.

What good is their travel insurance. Their reason was because that is what the airlines were charging for cancellation. Spent an hour on the phone trying to reconcile all of this. What a scam!!

The most humiliating experience I have ever had trying to book a vacation. Long waiting time and infinite transfers between different departments.

I called to request a refund for a flight that was accidentally booked. I spoke to an agent and supervisor who did not try to even understand the circumstances of the flight error. I was read the polices over and over but no one took that time to understand me as a customer who frequently books through cheap o air. I am extremely disappointment with the customer service I received. I was on the phone for over 45 minutes and nothing was resolved. I asked for the corporate office number or email and they refused to give it to me which is very concerning. I would like some one from the corporate office to reach out to me regarding this matter.

Thank you,

Elizabeth Centeio

Summary: To traveling public - AVOID using Cheapoair because the firm will abandon and leave you to fend for yourself when post-sale complication arises! I have documented my problem and complaint to Cheapoair and their response below. There were no admission of culpability for not providing post-sale service and accepting responsibility for agent's inaction, nor did they response to my two questions. Read it and you can judge for yourselves :

Complaint Sent To Cheapoair: Aug 12, 18:45 EDT Mr. Sam S. Jain CEO & Founder, CheapOair.ca Administrative Office 7100 Woodbine Ave., Suite 406, Markham, ON, L3R 5J2 Dear Sir, I would have written sooner had I not been taken ill upon my return. I am writing toregister a complain of incredible bad service I received from CheapOair for my purchase of…

I booked a multi city trip where I flew from SFO, to Rio De Janeiro, then to Belo Horizonte, and finally back to SFO (with two stops).

I missed my flight on 8/6/2019, from Rio to Belo Horizonte because I got sick the night before and it was a super early flight. Had to get up around 4:30am to make the 7:10am flight time. I couldn’t do it.

Belo Horizonte is just over an hour flight time away from Rio. Or a 6 hour bus ride. I called Azul Airlines first and they said the tickets in their system were good, that there was no penalty for missing their flight, and to just be at Belo Horizonte (Confins Airport) by the 8/12/2019 date when I would be leaving Belo Horizonte to head back to SFO. I then called Cheapoair’s number to let them know I missed the flight but would still be getting to Belo…

I waited hours and hours for someone to answer me just to get transferred to another person. I called the number that they specifically told me to . It is unbelievable that no one could help me with a flight changed.

The problem is that they don’t even give you any information to contact the airline directly. They don’t even let you do it yourself online. I don’t have all the day to be sitting waiting for someone to answer my phone call.

she say ok gets all my info than say oops price went up that fast so I go back in they changed me again to put more money than we go through same thing again I say o no this not right how u booking for one price an be4 u put yr info in price keep going up. now I want to book another one an I never received my travel points...

I rent a car for Sunday August 4th I don't know why the lady put August 3 I.didn't know when I got Florida they cancel it . I was very mad and I want my money back..

" I didn't understand him very well because his English was poor. All I wanted to do was add 2 checked bags for a flight I booked for my mother. The cheapoair website was giving me a different price than what my mother had already paid for her flight and what would be the new price with the added two checked bag.

All I was asking him was why he couldn't see on his screen what I saw on my screen because they were much different prices. The man literally yelled back at me and told me he had refunded the bags, there was a "soft charge" on my mother's card, and that I should call Spirit to check the bags.

I asked him his name and told him I was going to leave a complaint. He didn't seem to care. I tried to call the numbers listed on google, but they weren't valid numbers so I am leaving my…

I booked a flight to Paris and got the names for the tickets incorrect as I didn't know to add a middle name. I tried to correct this less that 4 hours after booking and was told that I either had to re-book for over $1000 more or cancel for $225.

After a 50+ minute conversation with a rude and unhelpful customer service agent I cancelled and was out $225. This company is a total rip off. other travel websites will let you cancel without penalty if it's within 24 hours. NEVER book with CheapoAir. They are horrible!!!!!

I booked a flight from Birmingham AL to Portland ME. I have been sent an average of two e-mails per day since booking the one way flight. I get ads for hotels, car rentals, and attractions, none of which I need.

That is a huge bother. But the worst problem was attempting to check in the day before the flight. The app wouldn't allow me to check in. I called the so-called customer service number only to be told that since it was a discounted "economy" reservation I would have to check in at the airport.

Rowan, the agent, said no online check in would be allowed, even though I'd received an e-mail instructing me to check in! Rowan told me a needed to be at the airport between 2 and 3 hours before this flight (domestic flight).

He insisted that the gates would be closed at least one hour…

Getting run around with being told I did not pay for Economy Plus seating when in fact I did $1444 from Baltimore to Maui. I have gone thru two separate agents in one day and I have been given the story of that only covered from LAX to Maui and Maui to Chicago. COMPLETE BULLSHIT.

I WOULD NEVER PAY THAT MUCH MONEY FOR ONLY CERTAIN LEGS OF FLIGHT AND NOT THE WHOLE THING! WORST PART OF ALL OF THIS IS I HAVE BEEN ON HOLD FOREVER!

Hello we are disgusted with how our flight changed to two days later and we were not notified by neither cheapoair or Jetblue until we called to confirm our flight on June 28, 2019 the day our original departure date was set ( over 3 months ago). We spoke to both Jetblue Ingrid #48229 and Cheapoair Clifford id 43669 and they went back and forward about how jetblue notified cheapoair of the change and cheapoair had not notified the customers ( tamikio bohler and anthony williams) .

00 total( for the departure part of the trip) . Since we booked a resort costing over 200 a night in St Martin for June 28 and June 29 we could not accept Jetblues new offer ( that we learned about on June 28 at 230am to fly us there June 30th.

Jetblue changed our reservation and only notified cheapoair.…

I was in the middle of booking a flight for six people and I had trouble figuring out the details about the luggage online and decided to call for help. When I called for help I was connected with a travel agent.

Instead of helping me with the issue with the luggage, he was pushing a different sale for himself. After I hung up the phone, with my issue not resolved, I proceeded to check out because I didn't want to lose my deal.

I figured I would just pay for the bags at the airport. As I went to checkout, I noticed the transaction was not going through and my deal was lost. I was very upset about it and was unfairly treated.

As a result of this, I ended another flight that ended up costing me $500 more, which was not in my budget. This was a very poor first experience with spirit.

I arrived at the airport 2 hours and 15 min early. I downloaded my qr code, the line to get through security was insanely long and the line to the boarding pass was insanely long and was not moving. I spoke to someone at security and asked if this would be resolved or I would miss my fault.

He said that my qr code is enough and I can just go through security and go to the gate to ensure I wont miss the flight. I did, I barely made it security and the gate on time without getting the boarding pass.

During security, they checked my downloaded qr code 3 times and checked my passport. They also did this when checking my passport after security. When I went to the terminal, they told me that I had to go back and get the boarding pass, which I would have, but if I did I would have missed my…

If I could give this company less than a 1 star I SO would!! Their Customer Service SUCKS!! I have called for over 2 weeks to have spoken to 1 person but have been on HOLD for HOURS to only be disconnected time & time again!! My sister was scheduled to take a flight with my daughters this summer to visit family back east but sadly she got sick & has been informed due to her diagnosis that she can in NO way travel. I was told by the 1 person I spoke to at this "Customer Service Center" for this joke of a company that there was an Exception for Emergency Medical Conditions to NOW be told that this supervisor I spoke to, LANDON, was mistaken & that there is no Exception.

This "COMPANY" likes to play with people, they like to take hard worked for MONEY for NOTHING even though they cannot…

On October 16, 2018 my husband and I booked a flight with your company. Our booking number was 54392151. 73 . 73 was refunded on March 8, 2019 and the $500 cancellation fee was taken out of our account on March 4th,2019.

Unfortunately , you charged us $500 without ever refunding our fee for our flight. After spending 3 hours on the phone with you 3 weeks ago you admitted that your agent had made a mistake and promised to refund our money minus $500.

Since you had already charged us $500 on March 4, 2019 we are unable to understand why you charged us an additional $500. 60 and should have received the full amount . I would appreciate an immediate refund of our $500.

Expecting to hear from you soon. Nettie &Leo Beer My phone number is 972506364916

Booking #5914851. The return flight was cancelled and I was told I had to stay another night in Fort Lauderdale or stay the night in Charlotte. I have been to two funerals back to back, the latter being my brother in Fort Lauderdale.

I was to get back to work the 8th at 3:30, instead I was at the airport in Charlotte waiting to go back to Newport News Va. The whole experience was unacceptable. I was sent to a hotel (the Windham), which had bugs in it.

I did report it to the front desk and they wanted to move me to another room. If one room has bugs, they all do. I did not meet my required time to report back to work. This was a problem.

Then was given a $12 certificate for food. Was told can you use it tonight at the airport but only one place was open when we arrived at Charlotte…

SCAM And FRAUD

0 Stars

CheapO not interested in customer service or complying with federal or international laws.

Quick to book and then charge to change a mistake found within 24 hrs.

Hi, Hello, I booked the flight for my all family members from toronto to vancouver (May 14 to May 19) on Feb. 24 for Sunwing airline; but when i wanted to pre-pay for my check-in baggage on Sunwing website yesterday, i found the record for depart date is one day different: depart at may 15.

the assistant in cheapOair didn't know about it until i called them. after talked to several assistants about this, the line transferred to the manager, he said he can't do anything only cancel the flight. but have already booked all hotel, every thing on track for the travel.

is there anyway i can keep the schedule? he just said the Sunwing changed the date, but why you didn't remind me on time? Regards, Zhen

I booked a flight with Cheapoair, after booked it I found out that dates were incorrect, called them right away, they charged me for changing the flight so I explained to them that the booking happened few minutes earlier, it didnt matter and they didnt care ( by the way the customer service team is so rude, not even funny ).

I was upset and I requested a cancellation. They charged me for canceling $75 dollars and promised to refund the money within 2 weeks. Today is 20 days later and they havent refund the money. I spent hours waiting to speak with someone alive but after one hour at the time nobody gets to the phone.

They only answer fast when they are collecting your money but for the refund service you can die waiting for them to pick up the phone. I dont know if its legal to charge…

We booked round trip airfare from Denver to Orlando by phone with CheapoAir leaving Denver 4/11 and returning 4/15. We received an automated call saying there was a problem with out flight and instructed us to call customer service. We have been on hold for over 3 hours and have been transferred 6 times and keep being told by the person that answers that they are booking agents, not customer service agents and they have to transfer me to a different department. VERY frustrating!!!!