Checkers logo

Checkers

1.0
260 complaints

Address

2300 Louisiana Street, Laurence, KS, 66048

Checkers faces severe customer service issues, primarily driven by rude and unprofessional staff behavior, long wait times due to inadequate staffing, and serious food quality problems including expired and rotten products. Management appears absent or ineffective in addressing these recurring problems, leading to significant customer dissatisfaction and lost business.

Common Issues

38% (32)
rudedisrespectfulunfriendly
24% (20)
long queueswaitingno staff
20% (17)
rottenexpiredmold
12% (10)
out of stockno stocknot available
6% (5)
no managermanagerbadly managed

Complaints

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Jonathan

Nov 13, 2016
0

Today I went to the branch checkers centre at polokwane by biccard street / Hans van rensburg street. Your store opens at 8 am so they opened at 8:04 am and as you can see on the pic attached by 8:09 am there was no cashier and no float in the till, these are the facts.

What concerns me is that there is simply a no care attitude from staff as no one bothers to inform you what is going on, is it not my right to know as I am spending money at your establishment. and that reflects directly to top management from store management to ops and HQ as it seems that specific store is getting worse and worse instead of Better and Better?

I would like to have a meeting with an ops manager for that branch in polokwane as I am sure that the lack of service and professionalism from that branch is…

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Carl

Nov 3, 2016
0

I see is specials valid only til the 6 of november. You see I work for the department of health. And always no specials for us that gets paid the 15th. May I ask why is it like that. I mean 49 special is good but where does 1 get the money now for this.

Please reconsider giving us also a piece of the pie.

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steven paris

Nov 2, 2016
0

I bought pork spare ribs and placed it in the freezer immediately and yesterday when I wanted to cook them after defrosting them it was all green and had a foul odour , this is now the second time it has happened to me at the westgate mall branch

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Ann Whitton

Oct 20, 2016
0

On the 14th October I was shopping in Checkers Hyper Vanderbijlpark and bought a roll of 20 meters of heavyweight aluminium foil when open to use there was a rip completely down the middle. Also while at till paying the cashier did not request if I had any online coupons when I ask cashier said it was to late surely this should be a standard question when anybody approaches the tills. Maybe a training session should be given to all cashiers regarding the online coupons.

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Nicola strong

Oct 8, 2016
0

Amber at store 3309. Is the rudest person I've encountered in the fast food chain. Eating food while speaking to us, when we told her our order was wrong she started rolling her eyes and chomping her gum. Plus she charged us twice for apple pies, I told we need other pies.

She began to argue that she didn't when we have the two different receipts. They just handed us food out the window without bag. I told the manager his employee was being an ass hole to me, he got defensive.

I never got an apology. I wish I could have recorded it, to show the world the service checkers offers. I want someone other than that manager to call and explain how there customer service works.

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Mrs Lalloo

Sep 30, 2016
0

My family and I were at the Newcastle mall. We had just come out of Vodacom store when an employee of Checkers pushing a row of trollies hit my son on his back. When my husband asked him to apologize he jus looked at us and glumly said "sorry" to which my husband replied that why should we have to ask him to apologize since he was at fault.

Sibusio than replied "f you". I was really pissed of my this and headed to the store to report this matter. He has no right to swear at customers and we were standing out of his way. Sibusiso intentionally pushed his trolley between my husband and myself where my son was standing.

He could have seen him from far before he hit into him. He could have continued his task besides not between people.

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Vonie Wood

Aug 22, 2016
0

Went to Checkers and gave them my order I will and I was told to wait. They got back on the speaker 5 minutes later trying to take my order again. Took 20 minutes to get my food forgot my soda and I received no sauce.

It was a horrible experience.

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Cathy

Jul 20, 2016
0

This is the second time that checkers wont give the little shop toys out because of R4 short, but anyway this is the last time i got into checkers. As your foods has gone up so much, the cheese is meant to be cheaper at checker my goodness what are selling golden cheese. I have found a shop that i a third of the price, so this does not make sense.

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Siya Tshazibana

Jun 21, 2016
0

Bad service from a Money market cashier- Nobuhle who was assisting me when I went to check prices for the bus for Thursday, the cashier whom had such an attitude towards me when I asked her to check for a return ticket to graaff-reinet (Thursday-Sunday). the cashier asked me for a date for Sunday which was a bit inappropriate for her to ask me as she should have had a calendar next to her or checked on the PC she was using. she was a bit cheeky and I did not appreciate the way she attended to me I even asked her to print me out the info and she advised she won't be able to do so which was not a problem for me.

I had to ask for a piece of paper where as she was in a position of offering that to me as I wanted a print out. I never had such a bad service at Bayside Checkers sore like today,…

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Ralph

Mar 7, 2016
0

A few months ago the machine for slicing cold meat broke down. After two weeks I complained to the Manager, and only two weeks later the repaired machine emerged. For a month we had to be content with the cold meat being cut at Shoprite, and carried to checkers, where it became dry as the day progressed. Three weeks ago the same machine broke again, and for the past three weeks its the same as the previous occasion - no sliced cold meat, or dried out cold meat!

We are in a rural area, and I was just wondering: is this corporate policy throughout the country? In Tyger Valley I saw three such machines in operation in a checkers store - are those customers more important to checkers than us in west? We in the Karroo are known for our good nature and humorous outlook on life, but we do demand…

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Patro

Feb 16, 2016
0

A week ago I bought Huggies from checkers and the nappies was so thin my daughter only pie twice and then the nappie was wet.

Also there is no elastic on the nappie. I would understand if there is one or two but the whole packed is like that. I would have taken it back we were not near a checker so I've used it till we came back home and then the shop didn't want to take it back because I've already used a lot of nappies.

I was so angry because I love Huggies and know I'm sitting with half a pack that I cant use.

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Melissa Krugel

Jan 4, 2016
0

We live at Emfuleni Golf Estate in Vanderbijlpark. We share a wall with checkers and over this whole holiday couldn't even enjoy our pool because Checkers dumps all their trash at the back and its rotten it stinks so much that we couldn't even go out of our house. I've took pictures and will send it to the department of health.

It is unacceptable as it is a residential area and also no closed containers. The trash is in trollies lying everywhere. It is Chekers in Umfuleni. This is a food store that operates like that. Disgusted is an understatement.

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Marie Fisher

Dec 16, 2015
0

I brought Mamas pies ( Cornish) on Sunday 13, December 2015. I only noticed when I got home the box had been resealed. The contents had defrosted and frozen again. It was stuck together and was definitely not fresh. 95.

Please advise, do I return it and complain to get a refund?

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Mrs J Beukes

Sep 26, 2015
0

Our family went grocery shopping today (26 Sep). When we got there, we had to clean the trolley - AGAIN! I complained about this several times VIA CUSTOMER SERVICES, but all I get is sorry ma'm we will talk to the cleaning services. This is ridiculous!!!

Nothing is being done about this. The shop's floor was so dirty I couldn't believe it, gruesome!!! Ag no man, the place was a nightmare. Some of the products on the shelves were dirty as well, like the Lemon juice.

Earlier in the week the place stank, someone said maybe it was a dead person. And no, I don't feel like talking to a manager there, because I tried that once and got the cold shoulder. How many times should one complain about your dirty trolleys and shop?

I think I'm going to Pick & Pay from now on, because nothing is being…

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Margaret Maso

Jul 9, 2015
0

I have a problem with Cherckers at Hans Van Rensburg Steet in Polokwane. The tills are not working and everyday we get service from only four to five tills which is consuming our time and this is a poor service that should be reported to customer support. Help me and contact them too so they know customers are not happy!

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Anonymous

Mar 23, 2015
0

I always prefer crispy and yummy snacks for my evening snacks and I always get the crazy good food only in Checkers. Checkers has a large menu with delicious Burgers, chicken fries, cold creations,monstrella stix,hot dogs,icecreams and many other spicy foods.

Starting at a dollar, you can mix and match any two for low price. For perfect dining or weekend treats, Checkers is the best place to step in for it's excellent hygienic food and attractive offers. I suggest you all to try checkers if you want to make your friends happy for a worthful treat.

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