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Checkers

1.0
251 complaints

Address

2300 Louisiana Street, Laurence, KS, 66048

Checkers faces severe customer service issues, primarily driven by rude and unprofessional staff behavior, long wait times due to inadequate staffing, and serious food quality problems including expired and rotten products. Management appears absent or ineffective in addressing these recurring problems, leading to significant customer dissatisfaction and lost business.

Common Issues

38% (32)
rudedisrespectfulunfriendly
24% (20)
long queueswaitingno staff
20% (17)
rottenexpiredmold
12% (10)
out of stockno stocknot available
6% (5)
no managermanagerbadly managed

Complaints

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janine

Jan 16, 2019
0

vandag het ek R60 copon verloor omdat ek nie dit in die naweek wat verby is gebruik het nie. ek wou suikerkoop en kon dit nie koop nie. hokm kan u hulle nie vir ons iets gee wat ons kan gebuik tot voor die einde van daai maand nie . .

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Mdala

Jan 13, 2019
0

Windermere Durban Morning side Checkers last year sold Me rotten smelling bones and failed to follow customer compensation procedure and last week sold me fresh beef mince meat with brown like stuff meat inside

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Ronel

Jan 12, 2019
0

Myself and my husband went to Checkers Langverwacht plein, kuilsriver to purchase meat to braai at the butchery the lady that helped us was not very friendly or even helpful. We asked why the pork belly doesn't have any BBQ sauce on she told us it doesn't come with sauce, we bought the same pork a week ago and it was in a sauce we asked the manager he went home the manager in training comes out with a big attitude telling us if we want sauce it will be more this is after.

The lady that helped us gave us a price already he comes with a different price. We insisted to speak to the shop manager after waiting a 15 minutes she comes and ask whats the problem we explain looking at us with a not interested look on the face i told her i took pictures of the price board and

thats what i want she…

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Daisy Bedasie

Dec 27, 2018
0

31 I paid with my cheque card. The cashier handed me the till slip and folded it a few times and handed it to me, and at that stage I did not notice that my bank card was not returned to me, and I left the store.

I did not use my card. 00 went off my standard bank account at ATM A521. I was at work in Johannesburg and this withdrawal took place at the Newcastle Scott Street Branch in Newcastle.. Ie contacted checkers ,as the cashier was the last person that handled my bank card.

The cashier is Felicia Khanye. The Checkers management didnt show interest and said she couldn't anything on their CCTV footage, as the cashier claims she returned the card to me. I am getting the runaround and I have opened a case..

You may contact me on cell 0836968460 as I will like this to be investigated…

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Daisy Bedasie

Dec 27, 2018
0

31 I paid with my cheque card. The cashier handed me the till slip and folded it a few times and handed it to me, and at that stage I did not notice that my bank card was not returned to me, and I left the store.

I did not use my card. 00 went off my standard bank account at ATM A521. I was at work in Johannesburg and this withdrawal took place at the Newcastle Scott Street Branch in Newcastle.. Ie contacted checkers ,as the cashier was the last person that handled my bank card.

The cashier is Felicia Khanye. The Checkers management didnt show interest and said she couldn't anything on their CCTV footage, as the cashier claims she returned the card to me. I am getting the runaround and I have opened a case..

You may contact me on cell 0836968460 as I will like this to be investigated…

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Dr Jacob Möller

Dec 20, 2018
0

Good afternoon ,

I need clarification please?

Your advert with specials form 16/12/2018 up until 26/12/2018 advertise Dairymaid Country Fresh ice cream 1,5/1,8 liter for R39-99 each. On Wednesday Checkers had an advert stating if one buy two (Ice cream) you get 20% off???

Your manager at Eco park then states the R39-99 is the 20% off??? But the ice ream was already advertised for R39-99?? The special was for today Thursday the 20 December only if one buy two ice cream Should it not be 2XR39-99 = R79-99 minus 20% R15-99 = R 64-44??? For today as per your TV special???? Please clarify?

Your humble customer .

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Charmaine van Kerwel

Dec 2, 2018
0

This morning I bought a cake from your store. What a disappointment the cake looks delicious but the most awful taste. It looks like bread dough. The same with the yellow corn rolls

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Farzana Naidoo

Dec 2, 2018
0

Terrible hard jam doughnuts received today and at double the price

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Khulekani

Nov 30, 2018
0

Dear Sir/Madam

I am standing at Sandton checkers with Charmaine Rajin. She is just watching the quee. I have been standing here for 2 hrs to deposits. This is not acceptable. People has started to fight each other. Can u please talk to her. She told me she has been attending such complain for years she doesnt care

Kind regards NKOMO K.R. (Mr)

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Petro Probst

Nov 26, 2018
0

Today I bought 4 nice big bananas at Checkers at Northmead square, when we got home I asked my husband if he wants to share one with me. what a surprise your Dole Equador bananas were all brown inside and we each got a few small pieces that was edible. I know Checkers like to sell a great variety of everything from a great variety of places, but I would have preferred ordinary small local is lekker bananas' - I didn't realise they were imported until I started peeling all of them

Not a very happy customer Petro Probst

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barry rosenthal

Nov 22, 2018
0

service was fine . the chicken nuggets i received were horrible. i enclosed a picture too show what you are trying to feed peopkle

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Lin

Nov 15, 2018
0

00, I clean and did what human possible to clear all mite, weefels end eggs, even place bay leave and candles in cupboard, well I restock my cuboard and purchase every week from checkers parklands again after your respond that the probleme will be taken care off and I sow for about a month they cleaned the selfs 1st a week, well to my surprise (look at photos) I open a pack of whole whear and my g@d I couldn't believe my eyes, when trough all my groceries and

as sure as can be every thing full of food mite weefels and a strange insect, all of my flour, mielie meel, pasta, flour, pan cake and assorted mix, cereals, rice, you name it, it had signs of mite, Now I ones again have to suffer the lost of my groceries !!! Do you think this is fare !!!!

CLOSE THE STORE AND SORT IT OUT !!! I HAD…

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Maryke Josling

Nov 14, 2018
0

After my last complaints earlier this year about off chicken, I told myself I will never purchase from Checkers again until the 09th of this months. I bought ostrich pastrami for a wrap platter and the next morning when I opened the packet, the meat had a disgusting smell to it. I put all the wraps in the bin, as I cannot serve that to my clients.

The expire is the 8th of Dec.

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Reinette Erasmus

Nov 1, 2018
0

In new store Welkom after someobe conteact me i will mail a photo for my complain thx

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Ntsane

Oct 25, 2018
0

a very bad and ill disciplined behaviour from a lady at the bakery and even after informing their Line manager Mr Beukes the behaviour still persisted

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Jeandre Tonyane

Oct 22, 2018
0

Yoh Checkars Kimberley CBD, we bought a meal on Sunday 21 October 2018. that was the only meal we had since we were from church, me , my mom and 4 year old son have spent the whole night with stomach cramps until morning. No wonder the chicken was so much for R24, never buying any food from there again.

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Angela Lane

Oct 21, 2018
0

No professional greeting. Imyia the cashier closed the window on me while I was trying to ask for something. ". She stood there with a attitude. Poor and unsatisfied servive

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Jonathan Hill

Oct 17, 2018
0

5801 Buford hwy Doraville Ga. 30340 This was the absolute worst service I've ever had in my life, and I'm 35 yrs old. I waited for 35 mins. at the pull up window. Then I was greeted with an attitude and mean stares like I had been the problem.

They were rude and very unprofessional. I asked for a receipt they told me they don't have receipt paper and the machines were down (all of them). After all of that once I got back to my office with my lunch being over, I had to "wolf" down my food, only to find they had not even given me anything close to what I ordered.

I returned for a refund to wait another 15 to 20 before anyone would come to the window to refund me. Luckily since I was there so long I was able to turn around about 3 - 4 customers letting them know this was not the place to…

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Arthur de Kock

Oct 13, 2018
0

Checkers advertise Jacobs Coffee 200gr for R69.99 on TV commercial 12 and 13/10/2018 at ALL Checkers and Checkers hypers.The Checkers branch (on the corner of Arrarat str and Stateway) denies this. The manager on duty says it"s not true, and they are excluded from this special. How can that be????

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Adrienne van Wyk

Oct 12, 2018
0

Hoekom is Virginia FS se Checkers so goed, en Welkom Mall se Checkers so swak? Kon gister nie eers spirits (om vensters te was) daar kry nie. Personeel uiters swak. Net nie gehelp nie. " was al antwoord. Hoekom is daar ook soveel personeel wat rondstaan en gesels?

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Jolene

Sep 27, 2018
0

I live in Greytown and shop in Pmb. At Midlands mall, this is the 2nd time I have bought meat and on getting home only 2 discover it is off.

First time was oxtail which cost nearly 200 Rand. And now chicken. Do the staff not check the meat on a regular basis?

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terry sandfort

Sep 18, 2018
0

went to eat lunch walkup window at noon paid with my debit card , card was laid down near register never given back to me not realizing I sat in the parking lot eating for a half hour left come to find out my card was lost at the end of the day did not pay attention where I used it last till I called the bank than it hit me why did the person helping me not give the card right back so

canceled the card because I thought I lost it now its going to cost me to expidite a new card and all the bill changes to my accounts gas and more. the store is in florida located on ockachobee rd west palm beach fl I called them they said we have you card but I cancled it they said they would call me back but

never did so now you know what I have to go through stupid move they need to now to give the card…

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P.Visser

Sep 8, 2018
0

My shopping was about to be scanned after i waited my turn.One of the other staff members just came with a client and instructed the cashier to held other client before me which i found to be very unproffesional.I asked for a manager but the one that came up did not have a clue what was going on.Who needs services like that.Bye Checkers Knysna

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Pakie

Sep 8, 2018
0

2nd time I'm buying stale food from checkers doonheits amanzimtoti , first it was fish, now its a cheese Russian, I don't that I Will ever buy from their fast foods again, I almost vomited.

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Anjeanetta Holmes

Aug 29, 2018
0

I went to checkers today and the cashier Torrie gave me poor service. She wouldn't give me back my change, I had to request for her to give me back my money. Then, I commented on her service stating that my money is paying her for serving me properly and she said it's checkers money.

She alluded that she wasn't being paid by checkers at all. She had an attitude with me and was unpleasant. I really don't want to return to that location again. Store #6320 (352)373-2069

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Linda Viljoen

Aug 3, 2018
0

It is shocking that it takes 50 minutes to book 3 tickets for a show at your store. Will never go there again.!

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Willem Boshoff

Jul 25, 2018
0

We shop regularly at this store,but lately the customer service is really bad. You stand and wait for services at the counters [Deli;Bakery and every where],even if there is no other customers. You look for stock but there is no stock.

Two three days later,you look for the same thing,but still no stock in the shop. If it go on like this,you can just as well close the place. YOU NEED SOMEONE TO RUN IT PROPERLY ANDF MORE STAFF TO SERVICE CLIENTS.

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Tess

Jul 12, 2018
0

The fries were cold and hard!

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Bangeni Ngcobo

Jun 22, 2018
0

I was very disappointed with Checkers Staff Watercrest mall, they have an "I don't care attitude" towards their customers. Went shopping with my 5 year old and 7 months old a few weeks back and there were no trolleys with baby car seat and the security and trolley guy could not help and

I had to run around go back to the car to take the car seat, put baby it the trolley and then when I continued with my shopping I realized that the car seat was taking up too much space and I went back to the security guard that was on duty and demanded to speak to the manager - the manager did not even come to see me.

After all these another security guard came with a trolley that I needed and he was apologetic. I then finished shopping and went back to my car only to find that there are trolleys with car…

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Nannette

Jun 14, 2018
0

3 issues. 1. I went there with grandchild. We have documentation from Checkers which states their fries are one dollar. And there are billboards everywhere that say they are 1 dollar. Well, they charged me the regular price for large fries. 2.

Went there on a few other occasions with coupons, they do not know how to handle coupons. 3. They are so slowwwwwwwwwwwwwwwwwww

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trix van niekerk

May 2, 2018
0

I visited Checkers - Mokopane yesterday for my monthly groceries.

The guy at the bakery was using his bare hands without any gloves to fill the cupcake holders!!!!!!. It was disgusting to watch to say the least. and surely not acceptable!!!!

I asked him if this is allowed and he said to me that there is no other way to do it.

I also reported it to one of the Managers.

I am surely hoped that you solve this matter a.s.a.p.

With numerous diseases spreading all over the country I think you must take the necessary steps to improve the hygiene in the kitchens and bakeries please!!

Regards TRIX VAN NIEKERK

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Liz Heydra

Mar 29, 2018
0

I refuse to go to any Checkers store ever again, the quality of service at the Sunvalley branch is appaling, staff are not trained and stand around in groups and when they are called over to assist it is slow and unprofessional. Till staff are casuals who have no clue and almost seem unwilling to assist, just cannot shop there anymore.

On two occasions I almost bought chicken fillets that were off and the lettuce is brown but still packed out. U need to up your game Checkers !

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Michelle

Mar 5, 2018
0

Thursday 1st March you advertised special on Meat-Free "Quorn Garlic & Mushroom Schnitzels & Spinach Schnitzels for R29.99 each,,wasted time on Thursday to be told sorry waiting for stock. I called today before wasting my time and getting upset, Lady says sorry still NO STOCK..

This is false advertising, as you do not have this in stock, yet you are advertising this.

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mzokhona

Feb 14, 2018
0

The service I got from the till operator named Busi Vilakazi at Festival mall it was not pleasing the attitude she has towards customers is unacceptable im please teach her how to treat cutomers.

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Brian Ings

Feb 1, 2018
0

I visited checkers stateway welkom on 1 February 2018 between 4pm and 5pm . I was never so disappointed before . The selfves was empty I took pictures of the selves as proof . no chicken snizels pieces fresh no fresh meat sosaties t-bone no whole roast chicken .

pies was old and crumbling , I wanted a steak and kidney pie they did have it I ask for a saugage roll when I held it in my hands it was rock hard !! when I got home it was rock hard and tasted funny I gave it to my animals at home.

I was left having to eat bread tonight . I was never so disappointed and angry . I am going to spread the word and take it further tell friends family.

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Charlotte Driessen

Jan 17, 2018
0

You are advertising House brand 30 sausagerolls for R34.99, but I cannot find anywhere to buy. Selcourt, Springs - Chilli on top, Sunninghill and today Mall@Springs, which the manager now says they are struggling for more than a month to get sausagerolls. Why are you advertising if you cannot supply the specials.

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Deborah boren

Jan 7, 2018
0

first she was rude coundnt get the order rite I waited at least 10 mins or so for food it wasn't rite and I got out of my car went to window in the cold waited 5 or 6 mins for her to ask wat I wanted now I said I didn't order these burgers plain she said yes u did u got them the way u ordered them no I didn't but she refuse to fix my 35 dollars order even tho she missed it up

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R. Stanton

Nov 7, 2017
0

Bayside store, Table View, Cape Town. Tuesday 7 November 10 am - I went to the fish counter to buy fresh haddock and, as usual, there was nobody manning it. I asked a staff member for help and they disappeared to look for someone. I waited.

Five minutes later I walked away and did some other shopping, then on my way to the check-out I checked again. There was still nobody at the fish counter serving. I asked another staff member for assistance. They also disappeared to look for someone.

I gave it a couple of minutes then went to the checkout. I was going to ask the three ladies there (cashier and two packers) to call the manager, but they were too busy chatting between themselves to pay me any attention other than checking and bagging my purchases.

Having checked-out I went to the…

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Ruby Cofield

Oct 19, 2017
0

I stopped by to pick up ameal before work...got a number 9 with a hi c, the price on the board was incorrect and when I got to the window the cashier beyond rude when I tried to give her correct change she ignored me and once they told her she got another worker to come and take my money I'm not sure if she couldn't count or was just being rude....it was just ridiculous...will stop at Wendy's next time....

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donna

Sep 7, 2017
0

we moved to centerline Michigan a week ago from south Carolina and we went to the checkers on Vandyke and 9 mile in centerline I believe the store number is 6249 we went at 1:46pm on sept. 6, 2017 we went to the drive thru and the employee at the window was very rude I believe her last name is king because the receipt says king, c the phone # there is (586) 754-6444 she was arguing with another employee when we pulled up to the window she had an attitude and

than slammed our bag of food in my husbands hand and than slammed the window shut people like that should not be working there it is not good for business I will not attend this checkers any more I will try to find another one

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Noxolo

Nov 24, 2016
0

I bought an electric kettle on the 27th of November 2015, Russell Hobbs from Checkers Queenstown in the Eastern cape. On Tuesday the 22nd of November 2016 i noticed that it is not working. Unfortunately i had to go to work.

On Thursday the 24th i took it back to Checkers as according to my understanding it was still within the 1 year warranty and i was told that i'm not getting a new one it is not within the warranty. I am very disappointed by the attitude that i got and was told that there was also another customer who came yesterday and was not given the new one.

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Jonathan

Nov 13, 2016
0

Today I went to the branch checkers centre at polokwane by biccard street / Hans van rensburg street. Your store opens at 8 am so they opened at 8:04 am and as you can see on the pic attached by 8:09 am there was no cashier and no float in the till, these are the facts.

What concerns me is that there is simply a no care attitude from staff as no one bothers to inform you what is going on, is it not my right to know as I am spending money at your establishment. and that reflects directly to top management from store management to ops and HQ as it seems that specific store is getting worse and worse instead of Better and Better?

I would like to have a meeting with an ops manager for that branch in polokwane as I am sure that the lack of service and professionalism from that branch is…

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Carl

Nov 3, 2016
0

I see is specials valid only til the 6 of november. You see I work for the department of health. And always no specials for us that gets paid the 15th. May I ask why is it like that. I mean 49 special is good but where does 1 get the money now for this.

Please reconsider giving us also a piece of the pie.

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steven paris

Nov 2, 2016
0

I bought pork spare ribs and placed it in the freezer immediately and yesterday when I wanted to cook them after defrosting them it was all green and had a foul odour , this is now the second time it has happened to me at the westgate mall branch

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Ann Whitton

Oct 20, 2016
0

On the 14th October I was shopping in Checkers Hyper Vanderbijlpark and bought a roll of 20 meters of heavyweight aluminium foil when open to use there was a rip completely down the middle. Also while at till paying the cashier did not request if I had any online coupons when I ask cashier said it was to late surely this should be a standard question when anybody approaches the tills. Maybe a training session should be given to all cashiers regarding the online coupons.

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Nicola strong

Oct 8, 2016
0

Amber at store 3309. Is the rudest person I've encountered in the fast food chain. Eating food while speaking to us, when we told her our order was wrong she started rolling her eyes and chomping her gum. Plus she charged us twice for apple pies, I told we need other pies.

She began to argue that she didn't when we have the two different receipts. They just handed us food out the window without bag. I told the manager his employee was being an ass hole to me, he got defensive.

I never got an apology. I wish I could have recorded it, to show the world the service checkers offers. I want someone other than that manager to call and explain how there customer service works.

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Mrs Lalloo

Sep 30, 2016
0

My family and I were at the Newcastle mall. We had just come out of Vodacom store when an employee of Checkers pushing a row of trollies hit my son on his back. When my husband asked him to apologize he jus looked at us and glumly said "sorry" to which my husband replied that why should we have to ask him to apologize since he was at fault.

Sibusio than replied "f you". I was really pissed of my this and headed to the store to report this matter. He has no right to swear at customers and we were standing out of his way. Sibusiso intentionally pushed his trolley between my husband and myself where my son was standing.

He could have seen him from far before he hit into him. He could have continued his task besides not between people.

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Vonie Wood

Aug 22, 2016
0

Went to Checkers and gave them my order I will and I was told to wait. They got back on the speaker 5 minutes later trying to take my order again. Took 20 minutes to get my food forgot my soda and I received no sauce.

It was a horrible experience.

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Cathy

Jul 20, 2016
0

This is the second time that checkers wont give the little shop toys out because of R4 short, but anyway this is the last time i got into checkers. As your foods has gone up so much, the cheese is meant to be cheaper at checker my goodness what are selling golden cheese. I have found a shop that i a third of the price, so this does not make sense.

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Siya Tshazibana

Jun 21, 2016
0

Bad service from a Money market cashier- Nobuhle who was assisting me when I went to check prices for the bus for Thursday, the cashier whom had such an attitude towards me when I asked her to check for a return ticket to graaff-reinet (Thursday-Sunday). the cashier asked me for a date for Sunday which was a bit inappropriate for her to ask me as she should have had a calendar next to her or checked on the PC she was using. she was a bit cheeky and I did not appreciate the way she attended to me I even asked her to print me out the info and she advised she won't be able to do so which was not a problem for me.

I had to ask for a piece of paper where as she was in a position of offering that to me as I wanted a print out. I never had such a bad service at Bayside Checkers sore like today,…

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