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Checkers

1.0
243 complaints

Address

2300 Louisiana Street, Laurence, KS, 66048

Checkers faces severe customer service issues, primarily driven by rude and unprofessional staff behavior, long wait times due to inadequate staffing, and serious food quality problems including expired and rotten products. Management appears absent or ineffective in addressing these recurring problems, leading to significant customer dissatisfaction and lost business.

Common Issues

38% (32)
rudedisrespectfulunfriendly
24% (20)
long queueswaitingno staff
20% (17)
rottenexpiredmold
12% (10)
out of stockno stocknot available
6% (5)
no managermanagerbadly managed

Complaints

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Cindy

Dec 7, 2019
0

On the 7th of Dec 2019, I went to checkers in my break to buy something to eat. I stood at the bakery for a while. The staff at the bakery kept on helping all other customers except myself .

I went to a manager and told him the situation and he wanted me to go to the bakery with him, but my time was finished as I was waiting for bad service. I have been doing my shopping g at checkers for a long time and I am a loyal customer at checkers richardsbay for 2 years now.

I feel this is totally unacceptable.

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Hennie

Dec 6, 2019
0

Pathetic Service at Food Court and Tills. Always way to little till operators and extremely slow. Express tills have only 1,maybe 2 cashiers and slow,slow and slow.

Also most of the time very bad smell in the store coming from the back area. You need your management to step up or step out. It is season time and this pathetic service will give George a bad name

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Nicko van Deventer

Oct 24, 2019
0

good day, last night myself and my daughter was doing shopping at your shop in Hartbeespoort. She picked a packet of chicken on the shelf and we carried on to look for a sauce close by. I keep on having this smell and start to investigate.

The chicken was staring to go green in the sealed packaging. I asked the butchery manager what is the problem where he informed me very straight that this is not his problem and that is it. I did mentioned this to the shop Manager and would like to be informed about the outcome because this is the reason why the shop is stinking and the people are complaining on social media about it.

ARE CHECKERS GOING TO DO SOMETHING ABOUT IT OR DO I HAVE TO TAKE IT FURTHER?

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SEMAKALENG MOKHINE

Oct 18, 2019
0

GOOD MORNING. I NEED TO FIND OUT IF MY NIECE KARABO MOKHINE 062 495 8870 / 071 903 0095 WAS CONTACTED BY CHECKERS WESTGATE FOLLOWING MY COMPLAIN AND YOUR RESPONSE OF 2019 OCTOBER 3.

REFERENCE 230580

REGARDS

SMA

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Bunny Bhana

Oct 3, 2019
0

I went to Checkers Windermere today (3/10/2019) to enquire from the Manager whose name is Desigan Govender whether I could return a dinner set given to me from my students recently as a gift. I have a similar dinner set and enquired from Desigan whether I could get a credit voucher or purchase something else from Checkers to that value.

I have never met such a RUDE person previously and I come from a Banking background where client service is off utmost importance. He coldly and very rudely told me , where is the slip, for which I explained that this was a gift, how could I have a slip.

He then tells me that many people steal from the store and return items, and I told him, is he labeling me in the same category , which is not acceptable. I am very frustrated with this and this is…

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Magdalene mather

Sep 26, 2019
0

Magdalene Mather

Checkers fourways mall, is advertising items for R99, but at the till you will be charged R399. Manager admitted that the price was advertised for R99 but blamed checkers stock take staff for covering up the R3 in the R399 with a checkers label. This is against the consumer protection act. Dishonest, false advertising, breaking the law, and bad service. Still no response from checkers.

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Jonathan Van Rooyen

Sep 24, 2019
0

I went to go purchase some stuff at Checkers Gordonsbay, while standing in the que to pay for my groceries, there was a commotion outside the store, suddenly the cashier, security staff as well as the lady at the money market ran outside to where the commotion was coming from, ignoring customers standing in the que. I felt like leaving my groceries and leave.

When I told the cashier that their conduct was out of line, she told me that it's a public holiday. I then tried to report it to a duty manager, but to no avail. This was the most horrible experience I ever had in a retail store.

I will never go there again. Staff extremely unprofessional and disregarding customers. I will definitely take my business somewhere else.

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Wilna

Sep 24, 2019
0

Checkers in Kroonstad. Raised many complaints but no service delivery is happening. Managers are nota available on the floor to have their hand on the service. The express till is never in used and there is really a need for it.

Its is a public holiday and rhe quies are long and if you have less than 10 items it is a big frustration. There was not even one container of ice cream in the freezers and only suger free coke. No regular coke.

They can go to Parys checkers for training. 99. There are more items on certain times that I realised that CHeckers in Kroonstad is more expensive than the other Your intervention will be appreciated. Wilna du Toit Tel 082 674 4227

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Niki Zeelie

Sep 11, 2019
0

I went to checkers Hartswater on the 11th of september 2019 and bought a mini sports blender. Went home and wanted to use it. It didnt work. Within a hour i went back to exchange it and they didnt want to cause it was reduced.

They didnt give me a chance to explain what was wrong with it or so. Just kept on saying no. When i bought it no one told me that reduced items can not be returned. I feel that within an hour of taking it back tjey could have exchanged it as i didnt even had the time to use it.

I feel my money has been stolen and i have been taken for a ride. I now have an item that doesnt work and they have my money. I am not a millionaire to throw money around. Im very very dissapointed.

They really didnt give me chance to tell why i want to exchange. Please can someone assist.…

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Landen

Aug 22, 2019
0

There is too much mayonnaise on my chicken sandwich the food was not good my triple Big Buford had more lettuce on it than anything and mustard and ketchup the fries were not hot

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Dee Thomas

Aug 14, 2019
0

I recently moved to Pontiac & have gone to the Checkers on Perry Street. Not once have I had a good experience but tonight was the worst one yet.

The employees have to be the most rude I have ever encountered but tonight, the food was cold & when I tried to let your employees know, they shut the drive thru window on me. I will make sure I go out od my way in the future to NOT go to a Checkers!!

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Lesley Ferreira

Jul 20, 2019
0

Checkers Plumstead would like to lodge a complaint about your new young Manager. Unprofessional the way he handles customers. I wonder if he treats his mother like that.

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Louis Fourie

Jul 14, 2019
0

On the 13th and 14th July 2019 I purchased food stuffs from Checkers Little Falls Roodepoort ,Gauteng. unacceptable!!! regards a disgruntled now non trusting customer ...

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chrisaan

Jul 3, 2019
0

on the 03/07/2019 i went to checkers in cascades shopping center to buy lunch ,at the deli they had boerie burgers going for R20 ,I BOUGHT IT ,Came to work only to find out that the burger contained 3 big slices of onions ,yeah fair enough some customers don't mind eating 101 pieces of onion in there burgers,but the rest of us value our money ,it made me feel as if i paid R20 for an onion burger and not a boerie burger ,i have never had an incident like this in the past , the thing is if you are going to do something ,DO IT RIGHT otherwise dont do it at ALL , i always buy my lunch items from there,i found this to be very bad customer service especially to a regular customer, I DO HAVE MORE PICTURES IF NEED BE ,PLEASE SORT THIS OUT AS I AM DOUBTING BUYING ANOTHER BURGER FROM YOU GUYS

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Nana Nene

Jun 27, 2019
0

I had a big problem about checkers Emmarentia he was working there at wine department the problem started when he was offered a post to apply for he nearly got killed some of his colleagues were involved with the scary guys outside checkers and they started to wait for when he knocked off he had to run for his life sometimes drove a white polo he had to call Cap security because they were following him yesterday he caught the manager his name is Pule sending someone to tell these hit men has to wait for him when he knock off work they must wait for early at 15:45 at corner in his way home

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Mrs Annetjie Kruger

Jun 21, 2019
0

Very unhappy!!! Long story sort, there was a wine competition in your store, prize was a bar fridge. I bought wine because i was visiting some friends in Pretoria, i'f interred the competition. After a few weeks one off the managers phoned me Riaan Hall tol me that i'm the lucky winner off the bar fridge.

I told him that i don't stay in Pretoria but in Rustenburg and i don't now when will i go to Pretoria again, he said that it is all good when i get to the store again i must ask for the store manager Charles he will help me. As i get to the store on the 15/06/2019 spoke to Charles, he called the Loss control manager Penny to go and surge for the fridge.

I waited an hour still no fridge was found i't is gone? They took down my details again and told me that they will contact me as soon…

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robert albertson

Jun 16, 2019
0

my wife and I went to your store and sat for 5 min. by the drive in , then yelled for somone but got no answer so we drove through and somone was inside but did not do anything. I and totally discusted with your service and may not return.

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Charles Moore

Jun 4, 2019
0

Firstly when you have specials and run out of stock it is not the customer's fault but yours and then to top it off your customer complaints number does not work and for a corporate company this is extremely poor to say the least, I would like to give you a rating, however -1 is not an option as I have been shopping by Shoprite / Checkers for over 30 years and your service needs to be seriously attended

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Magdalene Mc Kie

Jun 3, 2019
0

Good morning. The customer care dept at checkers blue route was really not up to standard yesterday. I had to explain myself to 3 different people (controllers) and still they could not assist me. They called camera room to check my query but cleary they are not of assistance to the customer.

I have been standing there for more than 30 mins and i got very frustrated and rather left.. an unhappy customer

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Colin

May 25, 2019
0

When shopping today at local Checkers store in Tzaneen Limpopo. Staying out side of town we buy monthly. Bought Pot o Gold Breaded Onion Rings as we were having family and friends over Bought 2 packets. We were so embarrassed and disappointed when opening the package to find that the product was GREEN with miff and and expiary date of BB 30/06/2020.

As stated what a disappointment. Will NEVER buy any Pot of Gold products again.

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Beatrice Labuschagne

May 5, 2019
0

Please pay urgent attention.

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Amelia du Randt

May 2, 2019
0

I'm so tired of getting rotten things from strubensvalley store. If its not the eggs onions then its the potatoes. And to crown it all. I have to ride back and complain and attituate I get its like I'm lieing and never brought the stuff by checker and unfortunately it does not happen on the day I brought it but

the day after I have purchased the good, and dont have the slip, and I did not take the womans name as they called her to handle they problem, I don't know if she is the manager or supervisor. What angers me the most after riding out my petrol to complain I must be treated with so much disrespect as if im a criminal and until today the woman has not called me back and

I'm a pensioner and as you know we don't get a lot of money, so each cent counts. I have friend that have…

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Hannie Henning

Apr 29, 2019
0

Please investigate the Brits Mall checkers. Staff reluctant to serve clients at paypoints @ 11h00. I had 5 items and even express counter not functional. Lines piling up and no action I left after 25 minutes and still no response Investigate please.

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Hugo Kriegler

Apr 23, 2019
0

Good day, I see myself as a regular customer of the Vergelegen Plein Checkers in Somerset West. In my opinion this is such a beautiful shopping centre but unfortunately the service one receive is of such a nature that it leave a bitter taste.

I had numerous incidents in the shop of poor service and every time I was prepared to give the shop the benefit of the doubt. Such incidents vary from stock not available (quite often), unfriendly staff, (however, there is staff that will go out of their way the help), staff that treat you as if they do the customer a huge favour, staff that have a chat while the customer must wait, misleading ads and

price markings, price markings that differ from the till slip, dirty trolleys and baskets, and so I can keep on. With regards to the dirty baskets, I…

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Mattie Gibson

Apr 10, 2019
0

, Florida my phone number is17274378970 thanks

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MR. CALVIN BLYTHE P.A.

Apr 4, 2019
0

I WAS DRIVING THEW , THE TWO BLACK WOMEN SAID , DONT STAND UP, HOW IN THE WORLD WAS GOIMG TO PAY

MY WIFE SAID FORGET THEM

THERE IS NO REASON F.S. 153.10

WHY AN EMPLOYEE TELL A CUSTOMER WHAT TO DO?

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Noluthando Zulu

Apr 3, 2019
0

Im a regular customer from Checkers which is in the newly build mall called The Square in Ladysmith. I was there last night (02-04-2019) with my sister to buy our monthly groceries, as i was offloading from my trolley to pay for my things i received a call.

I was a bit distracted with the call n offloading my things n having to pack for myself as a cashier had no one helping her. As i was packing my things back in the trolley, still on the phone i didnt realise that i did not offload everything from the trolley there was one Nivea roll on that i missed.

Mind you there is a Mbube security standing infront of me. As i finished packing my things back inside the trolley, this Mbube security guy ask that i must give him my slip and i do as requested that he opens my packets and

tell me i…

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Deirdre Turner

Mar 31, 2019
0

15 still doing platters,they still had to get home and change before the service and guests had already arrived. Phoned Manager from Branch and sorted it out ASAP he was very helpful but the ladies at the food counters, don't want.

to be there, maybe get staff who do want to work, been in the Service industry for many years, and would have been dismissed.

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IVOR Glutz

Mar 30, 2019
0

My wife and myself rate your outlet at Shelly Beach highly but for the attitude of the staff that are employed there. Smiling does not appear to be a priority and the desk that supplies the lotto entries feel that to make a customer wait is their priority.

The staff need to go to our local Pick n Pay to learn on how to deal with customers. I am not a complainer by nature but after the service that I received today, I thought that if I did not report such you would lose customers.

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Adrian Hamilton

Mar 21, 2019
0

Before I ordered my food I asked for a bathroom key i was told both restrooms were out of order so i knew this was a lie my co worker who is white asked for the key and asked her why I couldn't use it she said they dont let everyone use there restroom this is clearly racist 7545 westhillsbough location

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Johann Heydenrych

Mar 1, 2019
0

This morning at the West Coast Mall I experienced something very awkward due to a client who very rudely interfered, being very arrogant and robust requesting the lady at the till whether she has R1010 in cash while the lady was ringing up my items (the rude one was next in line) The lady at the till stopped en I stood waiting. After approximately 1 minute I told the lady behind the counter that she was actually busy with me and I did not have idle time.(ACTUALLY, I HAVE SYMPATHY WITH THE LADY AT THE TILL AS SHE WAS VERY FRIENDLY) I am a reasonably good customer of Checkers (Info on the till slip: C0004 #0014 9:28:09 010319 S 052358 R11

Thank you

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Reinette Wessels

Feb 28, 2019
0

Op jul Heydays Promosie van 11-02-2019 - 17-02-201- het jul die volgende geadverteer:

PLATINUM SLOW COOKER WITH GLASS LID - 6.5L - R279-99

Ek het van daardie dag toe ek die advertensie gesien het navraag gedoen by KROONSTAD CHECKERS oor die produk. Vanaf my eerste navraag - 11-02-19 tot vandag - 28-2-19 kon niemand my help nie. Elke keer as ek na die tak gaan en nvaraag doen oor die produk trek hul net hul skouers op en sê dat hul nie die voorraad ontvang het nie - en weet ook nie of hul dit gaan ontvang nie - Die persoon wat met die voorraad werk is NOOIT beskikbaar nie. Dan noem die personeel ook dat hulself nie kan verstaan waarom jul die adverteer as jul nie die vooraad stuur na die tak toe nie.

Ek het toe "RAIN CHEQUE" gkery vir die spesifieke Slow Cooker - Maar ek bedoel hoe lank…

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Yvette Nobles

Feb 24, 2019
0

Friday night 2/22 I ordered 15 classic wings, medium & large fries & 2 apple pies. The worker did not put my large fries in the bag. It was late I was getting off work . Of course I could go back to get them I was home.

Now tonight 2/23/19 I place an order again the work for get my fries but this time he didn’t add it to my order. This is Broad & Girard Ave. in Philadelphia

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Xoli

Feb 23, 2019
0

I always shop at checkers hyper in boksburg. I love it the everyone is super friendly but today I have never ever being treated like this. She was so off it like we r waiting her time and annoying her.

I bought something that was on special the I saw it was scanning the incorrect price so I asked her this is not what it says on the paper. (Her name is THEMBISILE MABONA)She called her colleague and said she said these things r on special the colleague asked where is the paper to check for the customer she replied "I don't have the stupid paper the sale ends tomorrow anyways who cares" really her attitude was very bad even my 10yr old son saw it.

I was so angry when I was the I would have clap her no one treats my family like that. I wanted to call management then but i thought ill be calm…

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Cheryl Cooney

Feb 21, 2019
0

I was shopping with my Mother at the Moffat on Main (17th Quarter - Walmer) on Saturday 16th February 2019 and we went to the Bakery to get 12 Cheese Rolls.

Firstly, the Lady Staff that were behind the counter serving us were more interested in talking to each other than serving the customers who were waiting for Rolls etc, but that is not the complaint which I wish to lodge. While my Mom and I were waiting to be served we noticed flies flying over and sitting on the Pizza bread and also a cockroach who was walking over the rolls packed adjacently.

I called the staff member over and asked her to kill the cockroach as it should be classified as a health and safety violation to have flies flying over the breads and rolls and cockroaches walking randomly about. The staff member flicked the…

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HEILA Van Heerden

Feb 17, 2019
0

No packers when you buy groceries at checkers virginia. No variety on cold drinks if your lucky only coke. It doesnt even help when you complain or asked about a packer.

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Tracey Giles

Feb 15, 2019
0

19 at 11:00. The collection store was Checkers Hermanus (not the new one at the Whale Cost Mall). 19, and spoke to the manager in charge of the department that does the platters, he confirmed that he got the order and that I can come and collect it the next day.

Today when I got there at 11:30 it looked like nobody knew anything of my order, when I asked the manager he said it is almost done. I waited for 15-20 minutes nobody came forward with any platters. I then went to see the store manager that helped me and went to have a look.

He said that the wait will just be 10 more minutes. I waited another 30 minutes, had to go get the manager again to go and get my platters. This was already then 12:30...... this was the time that the function started.

I had to phone and make excuses to my…

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Heidi Kloppers

Jan 30, 2019
0

I have a problem with the fact that I have to pay HALAL TAX on almost everything that I purchase in Checkers stores.I have nothing against people or groups. It just about my principals.

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Ina Vermaak

Jan 30, 2019
0

I went to buy some groceries at one of your bigger branches in Pretoria. I could not find one product without being marked Halaal. I went out without buying anything. I went to a shop who do not have Halaal certification on their own brands.

I went again and ask to see one of the managers of that Checkers branch who was really so co-operative and went together with me through the shop to see for himself that nearly all grocery products are marked Halaal. I asked whether he knew that it is only S A that do Halaal certification.

He inspected all imported products and agree with me that this statement is true. We as Christians(98%) reject Halaal certification and expect that you will give this matter your urgent consideration and cater for us as well.

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Jan Horak

Jan 29, 2019
0

Most products are halal, why am i not allowed to choose the same products non halal, i do not support halal products but am forced to pick them at Checkers stores... I will have to go shop at another non halal outlet like Woolworths. Can you answer?

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Thandie

Jan 22, 2019
0

Bad service from Precious line controller and Nthabiseng from checkers foresthill. Their service is very poor

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Mandie UYs

Jan 21, 2019
0

Probably the laziest , unfriendliest service in the country. From the manageress down everyone is yawning, lazing against walls or hiding in the staff room. Baskets and trolleys block the entrances, staff is unavailable to pack bags and till staff are downright unfriendly . Everyone seems to be on a slow strike or suffering from a lack of motivation or sense of job fulfillment. This is not the first time that I have asked ladies in that shop .. are you tired? Has it been a difficult day?' because the lack of enthusiasm that they demonstrate is absolutely depressing.

Strangely enough the shop is NOT understaffed... there are more than enough uniformed people around but NOT on the job. I complained to the manageress... she encouraged me to file the complaint. Clearly not interested

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janine

Jan 16, 2019
0

vandag het ek R60 copon verloor omdat ek nie dit in die naweek wat verby is gebruik het nie. ek wou suikerkoop en kon dit nie koop nie. hokm kan u hulle nie vir ons iets gee wat ons kan gebuik tot voor die einde van daai maand nie . .

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Mdala

Jan 13, 2019
0

Windermere Durban Morning side Checkers last year sold Me rotten smelling bones and failed to follow customer compensation procedure and last week sold me fresh beef mince meat with brown like stuff meat inside

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Ronel

Jan 12, 2019
0

Myself and my husband went to Checkers Langverwacht plein, kuilsriver to purchase meat to braai at the butchery the lady that helped us was not very friendly or even helpful. We asked why the pork belly doesn't have any BBQ sauce on she told us it doesn't come with sauce, we bought the same pork a week ago and it was in a sauce we asked the manager he went home the manager in training comes out with a big attitude telling us if we want sauce it will be more this is after.

The lady that helped us gave us a price already he comes with a different price. We insisted to speak to the shop manager after waiting a 15 minutes she comes and ask whats the problem we explain looking at us with a not interested look on the face i told her i took pictures of the price board and

thats what i want she…

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Daisy Bedasie

Dec 27, 2018
0

31 I paid with my cheque card. The cashier handed me the till slip and folded it a few times and handed it to me, and at that stage I did not notice that my bank card was not returned to me, and I left the store.

I did not use my card. 00 went off my standard bank account at ATM A521. I was at work in Johannesburg and this withdrawal took place at the Newcastle Scott Street Branch in Newcastle.. Ie contacted checkers ,as the cashier was the last person that handled my bank card.

The cashier is Felicia Khanye. The Checkers management didnt show interest and said she couldn't anything on their CCTV footage, as the cashier claims she returned the card to me. I am getting the runaround and I have opened a case..

You may contact me on cell 0836968460 as I will like this to be investigated…

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Daisy Bedasie

Dec 27, 2018
0

31 I paid with my cheque card. The cashier handed me the till slip and folded it a few times and handed it to me, and at that stage I did not notice that my bank card was not returned to me, and I left the store.

I did not use my card. 00 went off my standard bank account at ATM A521. I was at work in Johannesburg and this withdrawal took place at the Newcastle Scott Street Branch in Newcastle.. Ie contacted checkers ,as the cashier was the last person that handled my bank card.

The cashier is Felicia Khanye. The Checkers management didnt show interest and said she couldn't anything on their CCTV footage, as the cashier claims she returned the card to me. I am getting the runaround and I have opened a case..

You may contact me on cell 0836968460 as I will like this to be investigated…

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Dr Jacob Möller

Dec 20, 2018
0

Good afternoon ,

I need clarification please?

Your advert with specials form 16/12/2018 up until 26/12/2018 advertise Dairymaid Country Fresh ice cream 1,5/1,8 liter for R39-99 each. On Wednesday Checkers had an advert stating if one buy two (Ice cream) you get 20% off???

Your manager at Eco park then states the R39-99 is the 20% off??? But the ice ream was already advertised for R39-99?? The special was for today Thursday the 20 December only if one buy two ice cream Should it not be 2XR39-99 = R79-99 minus 20% R15-99 = R 64-44??? For today as per your TV special???? Please clarify?

Your humble customer .

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Charmaine van Kerwel

Dec 2, 2018
0

This morning I bought a cake from your store. What a disappointment the cake looks delicious but the most awful taste. It looks like bread dough. The same with the yellow corn rolls

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Farzana Naidoo

Dec 2, 2018
0

Terrible hard jam doughnuts received today and at double the price

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