Chick-fil-A

Called the Racine chick fila to express we did not receive portion of our meal and was very rudely cut off by the employee that answered the phone at 830 pm on 12/29/23 and was not helped at all.

Tried your chicken sandwich regular and spicy and they are lame. Popeyes way better. 5 dollar sandwich should have something besides a lame bun, pickle, dry ass chicken

I went to Chick-fil-A today in Cedar Rapids, Iowa to the Blairsferry Road location around 2pm. I approached the drive thru lane and there was a male outside with his iPad ready to take my order. I placed my order, he read it back to me.

I then gave him my credit card and paid for my order. He told me to drive ahead. I turned the corner and there was another gentleman with an Ipad standing outside. He told me the first guy who took my order lost it and I need to do it over again.

I stated I already paid for it. He said it will no go through to my account as he has to approve all orders before they get sent out. I placed my order again and in the meantime I called my credit card company and was told both charges have been posted to my account.

I went back to the guy who told me the charge…

I had a employee didn't complete my order and it was rude of her she needs too be fired the chick file a in Concord parkway 03387

I took my 3 grandchildren to the Wexford store this evening for dinner. It was a maddening environment However, your manager Backa (wrong spelling) made the experience ce outstanding. She is truly fabulous representative for your company…Ron Owen

I went to the chick-fil-a location on 6240 East Broad Street where they have two drive thru lanes. I was the first car in the left lane and the right lane have three or four cars in it. Both of the employees were taking orders from the cars in the right lane, when the employee was done with the car directly next to mine and realized that the other employee took care of the rest of the vehicles in the right lane, he turned to my lane.

He looked directly at me and walked to the car behind me. I blew my horn a couple times, but he continued to take the order of the vehicle behind me. I knew this was wrong, so I pulled out of the drive thru lane and parked in a parking space.

I went inside the location and asked for the manger. One of the employees got up and went and spoke to someone, but…

M. Mobile order: #5996861for lunch delivery . I was eating the waffle fries and noticed something hard as I was chewing & bit down on it swallowing it and pieces of my tooth. It caused my tooth to hurt and was knocked loosed and cracked.

Due to the excruciating pain I had to immediately leave work. I ended up going to the dentist on emergency and was told my tooth split down to the root and I had to have an emergency extraction erupted tooth exposed.

The chick fil- a manager at 5533 Getwell RD in Southaven, Ms only introduced me by his first name Ben & gave no last name. I told him my concern & he quickly cut me off saying well no complaints about that from anyone else.

I only got a thanks for connecting with us & I wish you the best. No type of empathy for me. Claim number #…

No complaint, just wanted U 2 know I haven’t purchased a single thing from any of your restaurants since I shared my experience and was given a free sandwich, which I never redeemed. The email that offered the free food also asked me if I had photo’s so he could share them to ensure this doesn’t happen again.

That’s B/S, he assumed I was looking for free food. I’m 66, who thinks of taking a picture of your food! My complaint was because of disappointment in the quality of my food because I was use to very good quality from Chic f and just wanted to let U know.

I am a sales rep and drive a lot so I have the opportunity to see many of your locations. As much as I enjoy your food, I will never eat it again. I know money wise you couldn’t care less, but it makes me feel better knowing you’re…

On September 16, 2023 at approximately 12:44 pm I ordered $66 of food from 115 Plaza 611 lane in stroudsburgh PA for my family via drive thru. After paying via Amex card I was told By attendent that my meal was not rwadu and I needed to pull into parking lot amd pit hazards in.

I asked attendant if he could make sire I got sauces and a cup of ice with ny order.. After short wait received my order bit otices saices were missing. Once I reached my house noticed sandwich along with salad deessing and cup of ice were not included.

We atr what had been provided and improvised regarding salad dressing. I checked my receipt amd noticed that I had payed formsamdwich amd out of matter of oroncipal returned back to restaurant to ask for moneu back. At about 2 pm I returned and asked fornmanager and…

The chickfli in Princeton has terrible service. These kids are young and would rather stand around and talk instead of helping customers. There rude and the wait time use to be so fast the past few times i have been i have had to wait atleast 40 minutes on my food.

And on countless occasions my food has been missing.

Dear Sir/Madam: I started working at Chick-fil-A from September 10. 2021 - February 16.2022 at 13610 at S. Tamiami Trail, Fort Myers, FL 33912. i used to work as a Cashier/Customer Service. All of a sudden a Co-worker who worked as a Busser wanted me to help her out on all 5 days. Why me??? There were other co-workers who also could help her out. Ms. Wanda Bishop would not understand my problem. She has also told all the other Chick-fil-A Restaurants not to hire me, right up to Cape Coral. Is this how the Management works? If the General Manager could kindly get in touch with me, I will deeply appreciate it.

Sincerely,

VERA ANKLESARIA

I bought 2 sandwiches and a hash brown and they forgot my other sandwich I had ordered did not notice till I went to work

The wrap I received today for THIRTEEN dollars, was disgustingly small for the price. I am appalled at the quality that chick fil a has been delivering as of late. I literally took FOUR bites of one half and it was done.

There was more tortilla than actual filling. Over the past few months I have noticed the wrap getting smaller and smaller and today was the last straw. This is ridiculous, how are you going to jack up the price of the only semi healthy thing on the menu and then make it TINY.

I feel completely ripped off and it truly makes me never want to come back.

I paid for a large mac n cheese and the contaainer was HALF full --- I have two small kids---that was not enough for them and you think I am driving back for a refill with two small grandchildren at my hips? ? PLEASE tell the employees small is small and an 8 dollar mac n cheese should at least be full! I am not a happy camper at all!

I have a catering order to be delivered today at 11:30 (Order number: 5387493 for Restaurant #02926 - Vernon Hills IL). I've been desperately trying to reach the restaurant 847-247-800 since 9:15 a.m. to confirm that the two Large Garden Salad Trays are VEGAN! It gives me options: (1) To speak with someone about an error in order - it ask me to leave a message via voicemail, then it indicates the users mailbox cannot accept messages at the time. (2) To speak to someone in Catering. Representatives answer however, they ALSO cannot reach a live person/manger at the restaurant (3) Hours of Option (6) Marketing (4) To speak with a Manager, it ALSO ask me to leave a message via voicemail, then it \ALSO indicates the users mailbox cannot accept messages at the time.

PLEASE assist in confirming…

I stopped for a breakfast sandwich for my wife and I at the Thornton location by Redhawk Ranch and got charged for someone else's breakfast, twice the amount of our order. Would not make it right. Ending being charged from my card and making me wait 3 days to be refunded.

Got no food, after waiting in a line around the building. "

I went to the drive-through I ordered 5- 3 piece tenders and when I got home and open the box says two of my boxes only had two tenders in them and I specifically needed 5–3 piece tenders thoroughly disappointment. Can't believe that I would have to check my order on such a simplified order and Chick-fil-A claims to be, so good it's a huge disappointment. I would not recommend your store to anyone.

I just ordered a four count mini meal with 4 chicken tenders on the side. I got two boxes filled with hash brown and my chicken tenders like how do a this possible. When I got to work and processed to eat I eat my regular box of hash browns then went to open my 4 count mini’s in it was filled with hash browns and

on top of that I waited an extra 8 minutes because they had to make the chicken tenders so how do you get the order wrong

We ordered a number one With a large tea and large fries we also ordered. The chicken club Meal what I got was? To 2 grilled chickens. 2 small fries and 2 small drinks. But was charged for what I ordered

Not a big deal, but those of us of a certain age with the misfortune of having worked retail years ago may well remember a time when training and/or the ability to prospectively select staff with functional frontal lobes was not optional, such that those working the cash register actually transcended the labotomized, incompetent, disinterested garden variety of incompetence on leave from the Spaulding School.

More specifically, are these dullards trained to greet the consumer, with, say, a "Good evening, thank you for your business, perhaps a "thank you or other departing summarization, etc. to indicate, say, that every element of a moderately sized order has been delivered?" The more endomorphic Paris Hilton wannabee through whom we suffered must have been depressed at the paltry number…

Ordered a 30 piece lunch. It was so salty, no one could eat it , fries were so salty too. The Chicken tasted like old oil … what is going on ??? Used to be fresh .. chicken was bitter … not happy spending 30$ snd can’t eat the food .

I have bought a Market salad 3 times at the Chic Fil A at Pantops and got no dressing. I asked the girl at the window to double check last night. She assured me there was dressing. Got home which is 15 minutes away. No dressing again.

Too tired to drive back to get dressing which would be a half hour of driving.

Did not receive my granola with my parfait and I had to wait in line AFTER I got my food for at least 5 minutes because of the order in front of me. Have them pull up so we may eat our food hot or cold.

Leaving items off an order is extremely frustrating, I am senior citizen so I m on a fixed income. I cannot afford to drive back there to get my granola and I had to eat my chicken biscuit cold. I would have given no stars at all.

Order number was 8250 at 10:26 am. 18 to eat a parfait without granola and a cold sandwich. Do better...

I ordered breakfast online at 1015… I live about 40 mins from any chick Fula location. I drove to get my order and was told they cancelled it because I got there after breakfast hours. I was told my bank would refund the amount charged.

I also called customer service and was told the same thing. They just lost a valued customer. I will never ever buy from them or permit anyone I know to go there.

Waited 25 minutes for 1 diet lemonade at Drive thru Chick Fil-A Fremont California.

First, person in front was having a conversation with drive thru order taker. Around 12 min. to take order from the person in front of me. Then it was another 13 minutes waiting for my drink. The drive through system there is a mess but the diet lemonade is delicious!

I am disappointed that Chick-Fil-A is longer concern about the employees. I have worked at Chick-Fil-A for 10 years; I was so proud to be part of a concern and encouraging company that I requested my kids work there as well.

Now, I am feeling so disappointed; I worked at the new location on Kaliste Saloom Road under Mr. John Arton. I was excited to be part of the chick-fil family again until management became a problem. I became ill and was hospitalize but yet I wanted to return back to work; I left the hospital against medical advice.

However, the younger generation of management is so disrespectful and are liars. Clip-Note Version-"I was told that I was rude to customers, that is a lie; I was told I was rude to employees, that is a lie. I was called into the office by the general…

I ordered the 12 count chicken nugget meal ( size large) and the meal was cold very cold like it had been sitting there and then the large Frie was not even half full. Looked as if someone had eaten them already.

My daughter had the kid’s chicken nugget meal which was not only cold but she said her nuggets tasted as if they weren’t fully cooked and she spit them out after eating only 1. The entire meal was wasted. For $20 for two people to eat at a fast food place, that’s just unacceptable.

I ordered a Large chocolate Milkshake.. received an 8 oz streform cup of shake $4.85...this is pure GREED..MUST BE GREEDY GRANDKIDS AS Truitt very fair..last Milkshake I and friends will order..will just wait til 2 pm and get a big shake at SteaknShake for $2.76...good bye CFA

I’m complaining about Chic fi La because this was my first BAD experience! I’ve never ever had to complain. But I had a reward for a Chic fi La sandwich so I used that, and I ordered a small fry to go with it.

The sandwich was literally hard, I mean to the point it was dried out!!! And not to meantion the fries work cold and hard! This was my worst experience ever from this store! Everyone was really nice, but whomever made my food.. it was HORRIBLE!!!!!

I feel like I wasted my reward on this meal and it wasn’t you alls PLEASURE!!!

7/18/23 I went to Chick FIL a drive through as my sick fiance wanted the chicken noodle soup. I ordered chicken club deluxe w/no bacon substituted chicken noodle soup instead of fries , & ordered separate bowl of chicken noodle soup for my fiance & a sweet tea.

Once home, I found both soups were missing & appears we also may have received part of someone else's order which was chicken tenders, fries & Mac & cheese. They closed by the time I got home so nothing could be done.

Also ,unfortunately we had to waste the food that we hadn't ordered as neither of us can eat fries, Mac & cheese or fried chicken tenders. I'd like refunded for both missing bowls of soup, it's too far to make a trip there when reopened tomorrow.

Me and my husband stopped in to get breakfast on Friday morning at the concord commons store in concord nc and as we walked in, we stepped up to place our order and was not treated with a smile or welcome to chic fil a. My husband said something very nice to try and make the Manager smile and all she done was shrugged her shoulders and rolled her eyes at us.

I continued placing our order and upon completion of our order the person taking our order(Angelee) never said the custom "my pleasure " at the end of our order. This is not the first time we have been in there and she was trying to argue with other co-workers while on front line or working in the drive-thru.

I have also heard her being rude to customers in the drive-thru and making rude comments about the customers in the store. We…

Hello my drink was wrong and hot and my food was cooled.

I have been a loyal customer at the Salisbury location for 10+ years. Breakfast at this location has gone down hill over the last few months and I very seldom go at breakfast time any more. The food being served has become less than good.

Your biscuits at this location are not good. A biscuit should be light and fluffy, and they are anything but. This morning, my chicken was over cooked and the biscuit was hard, yes very hard on the bottom. This is a frequent issue with the biscuits (also the biscuits with the minis are over cooked some times).

My biscuit went in the trash. I have to say that when it comes to customer service and moving cars through the drive through Chick Fil A cant be beat. You do a fantastic job with customer service. Now if we could get food that is well prepared…

I was there on Wednesday and our order was all wrong I ordered 3 chicken deluxe sandwich combos,with lemonades 3 orders of Mac and cheese which wer missing and a large order of nuggets,the gave us no sauces we asked for bbq and Polynesian and chick filet sauce,none very disappointed

also you dont even get enuff ice to make tea cold thar u order the lil ice ya get melts and its still not cold and as many that eat at this establishment and the money spent cuz 1 is nonstop customers and Id love to know why this is still a problem at not one but 2 locations????

One of you're lake jackson employees Ortencia R had ask me if I was going to give her tip and I thought that they don't ask for that at this place, its been several time with other people too..... its really uncomfortable to even go eat at this place......

if yall don't take action I'm going to talk to the main ones. And she makes her face when we can't give her tip... thanks

picked up my order after pulling off 5 min later I discovered that my food was cold the fries were soggy and disgusting I called in and spoke to a manager name dome and he advised me that he will not be remaking my order he stated everything is cooked fresh and I advised him my food was cold he then shared a racism slur and

told me he's NOT white and he will NOT be replacing my order and that he didn't care that i was reporting him all I asked for was a replacement of my food or my money back and he advised me I would get neither this is very disturbing and I've never experienced anything like this.

Matthew Faggart, Back Of The House Manager, is one of the most unprofessional & unethical individuals that i have ever spoken to. To say that he is a misrepresentation of the company, is an understatement. I called to speak to Matthew, regarding my son, a current employee there for 2 years about a change in schedule.

Long story short, Matthew went on to tell me that my son, a dedicated employee, that he is a worthless employee, who only has a job because, "we like him". Stockton Perry, the restaurant operator, will not be happy about this!

Today 6/23/23 I placed and order for a salad (SW) my oder was raking Ling 13 minutes so I asked Kianna to check why was it taking that long. She came back with a bag I said this is not what I ordered she said "is your name Brooke" I said no then she said that's the name on your receipt I said my name is Medina and I ordered a salad.

That when the loud talking and neck rolling started. Then I said no I would like a refund. Bad service no apology no I will work on that for you.

I went to chick fila and got 2 spicy chicken sandwiches and my receipt said if I completed a survey i would get a email for a free sandwich. I did this survey and i never got a email for the sandwich.

The numbers I have on my receipt was 0060303-01118-1401-0617-34 I did put this in and never got a response from chick fila. do you not honor your receipts when they say if you do the survey you will get a email for a sandwich.

I am so disappointed with this location which I visit frequently because they just don't get it right. The team at the Kentlands location know me by name when I enter into the store. My order was the usual, (Chicken, Egg and Cheese Biscuit entre and 1 hashbrown.

Upon arriving at work and ready to have my breakfast, I found that the cheese was placed on top of the biscuit not on the egg. Oh my goodness, I am so upset with today's experience and don't think I will visit this store ever again.

Chick fil a updated cups and I do not like them. They are wasting paper by adding a second layer. The cup does not provide additional insulation and it does not fit in standard car cup holders. BRING BACK THE OLD CUPS!

We normally love Chick fil A but, unfortunately after holding our tongues for a year or two we needed to say something. There is an African American Manager at the Dobbin Lane location in Columbia, MD that repeatedly seems to have an attitude & unfriendly demeanor. He stands out from all the other employees & makes our visit’s uncomfortable when we do have to interact with him. It’s concerning that he’s a Manager & is training people under him.

Your establishment is known for giving excellent customer service & being warm, friendly & polite. Chick fil-A has become the role model or template for other Fast Food franchises to patent themselves after.

Just thought we would bring this to your attention.

My boyfriend and I came to the Monrovia California location on Huntington Dr. all started it off well. The cashier was friendly and courteous. We ordered two sandwiches with extra cheese for our order to which we were charged for.

Only to find out that they had not put extra cheese on either of the sandwiches. Which wasn’t a big deal at first. I calmly and politely asked if they could redo the sandwiches and prep them with the extra cheese.

So instead of doing that they put two cold slices of American cheese in a little to go container box and gave it to us in hand. To which I was so shocked and upset this was the kind of service that was given.

Which is interesting considering it was not busy whatsoever. The lack of good quality service by assuming the act of an east fix task was a…

Did y'all go gay, and bow to the faggot mobfia

This company is a disgrace. You call yourself Christians. You decide to sell out to Blackrock Financial Group by going woke with your transgender and gay crap. Blackrock owns you. People, if chic-fil-a didn't go along with Blackrock to advertise the trans stuff, chic-fil-a can't get funding to build more stores. This is all control.

They are a sell out. No Christian values at all. This is being done to condition our children to think they are gay. lose billions like Annheuser Busch. God always wins in the end and you WILL answer to him.

Everything is good, just missing my 8 pcs chicken nugget in my order, they need tú put more attention on what they doin

7055 Arundel Mills Circle, Hanover Md. I went to this place for breakfast and after sitting in the drive through for about 3 minutes drive around to the window to place my order to avoid being late for work that is what I end up doing.

So I get to the window and a Manager by the name of Angela was working the drive through. She gave me attitude and was very rude because I didn’t place my order at the drive through. After explaining to her why I didn’t she proceeded very rudely to ask me what I wanted.

When it was time to pay she not only snatched my bank card but made it known that she now had attitude, she gave them pushed my bank card and receipt into my hand kind of aggressive but I maintained my composure because these people still have to prepare my meal and drink.

She went over…

You can't be woke. No more buying from you.........

Yesterday I went through the chick fil a drive through in Germantown, MD. The address of this restaurant is 19945 Century Blvd, Germantown, MD 20874. As I was heading to work and drinking my lemonade, I saw a small black speck on the top of the lid.

I ignored this and kept drinking because I am not one to usually complain. But as I kept drinking, I almost swallowed a fingernail! I was very disgusted and almost threw up. I have a weak immune system and I cannot imagine what would've happened if I had swallowed this.

I was late to work and could not turn around go back to the chick fil a to complain nor did I want to. This is not the service and usual food preparation that I have come to admire about chick fil a.

I don't know what can be done about this, but this cannot go unanswered.