Chick-fil-A

I went to store #02979 at 1:49 today and ordered a club sandwich, waffle fries and a peach tea lemonade. While the employee standing in the drive thru by the menu was very friendly and courteous, he placed my order for a grilled chicken sandwich instead of the sandwich I had asked him for.

I had asked him specifically if they had club sandwiches (as I could not see around him to view the menu from where he was standing) and he confirmed that they did. I told him "That's what I'd like, a club sandwich".

He then sent me on through the drive thru and I got my receipt from a lady standing further down the lane. I was disappointed when I got back to work and found that there was no bacon, or cheese on my sandwich and I didn't have time to leave and go back to get it fixed.

I ate the sandwich…

Usually I do not have complaints regarding the food, but this morning I purchased an 8 count meal from the location on 7th and Figueroa in DTLA's financial district. The food was cold as if it were microwaved from last night.

This is unhealthy and food safety and handling stipulates that food breeds bacteria once it drops below a certain temperature. I do not think I will visit this location again. In addition, it is unsanitary to pass the markers/condiment holders back and forth between customer and food handlers. Thank you.

Third time inside the new store that it was too cold to enjoy.

Also, for the 1st time, my sandwich was grisly n I couldn't even finish. Lines inside are crazy n block people trying to get by. And outside you need to dodge traffic to get in the bldg. Disappointing because I usually love the food.

Comments: I am a program instructor for a special needs organization! This company name is Art of living. We were on a field trip at the Hall of frame. All of the individuals was so excited! This was a all event for them.

But nevertheless they all wanted to eat , they went to chick f lay. Some of the individuals are high functioning meaning they can do for them selfs. We allow them to do for themselves with partial an verbal assistance from staff.

Once we arrived to the restaurant we all wanted to seat an get all orders in place before they made their purchase. Not even 5mins in seated supervisor Andrew came over an told staff how we going do this so we can make this easy.

There was no hi can I help with anything. No option was giving for them to choose off the menu. I was hurt at the…

Call Saturday May 19 at 8:30 am to order a large nugget tray to pick up at 3:30 p,m. Arrive at store at 3:20 pm waited 10 minutes in the pick up line for someone to ask could the help me.

Told them i was there to pick up large nugget tray they took my money and said it will be here in just a moment. 10 minutes later i ask again they said it would be ready in a couple of minutes.

3:55 ask to speak to a manager and he had no concern on how long i had been there. I finally got my large nugget tray 40 minutes of being there. Very bad attitude for a manager for chick f la.

First let me say that I admire and like your products as well as your corporate mission. I must point out a small thing but that brought out the fact that the staff at your Colonial Heights, Va. location needs further training..

y wife and I ordered the grilled chicken nugget meal combo and asked for lemonade as our beverage. When I reviewed the ticket. 26 on my check for each meal. Had this combo many times and never noticed the separate charge.

It is not published on your menu board. Here's where it gets interesting. When I questioned the waitress. She did not know. "Said it must be a price increase" . Not good enough. I asked for a Mgr to come and give me an explanation. The Mgr. never came.

I went to the counter and approached an asst. mgr. She said " I'm sorry. Its not my fault".…

74 for a nurses luncheon that started at 1130am. The online order confirmation was printed after the company credit was used to pay for the order. I arrive @ 11am to pick up food. I stood at the catering/order pick up register waiting to pick up my order.

After about 10 minutes (real time) of being overlooked by the manager who was giving trays to those behind me and not once acknowledging my presence (I was first in line the whole time) I asked the manager if he was going to acknowledge me existence. By this time it was going towards 1115am.

The manger said that he thought someone else was taking care of me. I explained to the manager that it was hard to believe being that he never once asked if I had been waited on the whole time he went around me to serve other guests.

He takes my…

went to the chiclk fil a near me pulled up to drive thru to order a tray of chicken strips and was told it was a catering item and i couldn't get them ,have received the same order many times before even at the same store ,to bad guess i'll be going elsewhere

What happened to these guys? Used to be excellent service with good food at a reasonable price. Now it's room temperature food thrown on the table, and tonight, for example, a chocolate shake that was a cup of brown water. By and by, a young lady came by to ask if everything was OK, and when shown the cup of brown water, offered that was not right. Manager never came over to resolve. To busy. Chatting with her friends to pay attention to things like that, I guess. At a price point of over $11.00, mediocre food and indifferent service is going to irreversibly damage chi fil a's reputation, IMHO.

If your business model is to emulate Friendly's, and follow that formerly great restaurant business into oblivion, well, you have convinced me.

My Daughter Moya Presley is 15teen years old she and was assault by an adult on April 12, 2018 who want to flight her at the Cheltenham chick-fil-a store 2421 cheltenham Ave Philadelphia Pa 19150 and then your store manager took a picture of my daughter without her permission then call the school where she attend the Bishop Mc Devitt and nothing was done to assist my daughter and her friends , but was toll to leave the store premises

Mrs Gloria Presley

Anyone who knows me knows I normally Bragg about chick-fil-A's and Publix excellent customer service. I have ALWAYS said whatever curriculum is used to train employees at both places need to use the same training for those at other fast foods especially McDonald's, but today April 4th At the chick=fil-A location on Cascade and

Fairburn where most of the employees know me by NAME, and being that I work in customer service myself, I received the worst customer service ever and some nasty attitudes to go with it. It started inside with one customer ahead of me with one employee at the register which was a male: the customer he had obviously has a whole lot of separate orders, and

I waited patiently approximately 20 minutes as this guy was the only one at a register serviced this person, and…

Ordered two 3 piece entrees order# 7821598 and they were hard, dark & over cooked! I never send food back as what may come out may be dangerous so I just ate it. But I won't use this Chick-fil-a again...!

I ate at the Chick-Fil-a Restaurant at the Sooner Mall in Oklahoma City on March 1, 2018. My complaint is regarding the eating area and bathroom. I have eaten there many times and the dining room was always neat and clean.

When I went to throw my trash away, both trash cans were brim full and spilling over. I couldn't even get my trash inside. I then proceeded to the restroom. The stool was so disgusting and the floor wasn't much better.

I walked back out and told one of the employees at the lunch counter about it and she said she would take care of it. I left and went to another restroom in the mall. There were plenty of employees on duty that day and someone should have checked on the trash and bathroom condition.

It was not a good eating experience. Hopefully, this was just one…

this morning at 6:45 at #01448 store in Tulsa Ok of all things they were out of chicken. I ordered a #1 and was told nothing when I ordered but after sitting in line for approx. 10 minutes was told I'd have to pull forward and wait because they were out of biscuits she then asked if I wanted it on a muffin instead , I said fine.

Then she came back to the window and said she was wrong they were out of chicken and I could have bacon or sausage. I told her no I didn't want bacon or sausage so she said ok well how about chickin minis so I said I guess so because I had already paid on my card at that point.

I assumed I would still get a biscuit because they had that just minus the chicken. I only got the minis which were half raw dough and greasy. I Told her I'd be calling the restaurant and…

I love Chick-fil-a! I go to Chick-fil-a at least 10 times a week if not more, you can pull up my record on my Chick-fil-a "A" Lister Card. I can eat there breakfast, lunch and dinner all in one day and have done that many of times.

I am complaining this morning because I went by to get my breakfast like I always do every morning and they told me that Chick-fil-a is no longer going to serve the Kraft Light Mayonnaise that I have to have to eat on all my Chick-fil-a food. I do not like the Chick-fil-a (regular) mayonnaise, I have tried it before and it did not taste good, it taste spoiled and it was yellow and has a horrible smell.

Mayonnaise should be white and almost odorless and have a mild taste so that it compliments your food like the Light Mayonnaise and it should not change the…

Sometime in the middle of December I was given a courtesy card for a free chick fil a sandwich due to a problem with an order. I thanked the manager for the card and placed it in my purse. I did not even think about the card until 2/8/18 and ordered the sandwich and gave the card to the cashier and discovered that it expired 12/31/17.

I had not idea it had a date as none of the cards given in the past have been dated. Rather than offering a card with a valid date to use I was told that I would have to pay for the sandwich - in other words the gift I was given for the inconvenience experienced at the same chick fil a, experienced was revoked.

Upon talking with the manager about the issue at the time was informed there was nothing that could be done and she kept the card.. Even after…

Went to the CFA first in Holland, Michigan and got number 52. The temperature was in the teens with snow on 02/07/18. I brought with me a lawn chair and two heavy blankets as well as dressing in layers with a warm winter coat with hood as well as a hat, wool mittens and thermal leggings.

I arrived in late afternoon, some people had been there since 6AM in the morning. Everyone else had tents and I heard the buzz around me that some people had propane heaters in their tent. This got me to thinking about the possible danger of inhaling carbon monoxide in the case of malfunction or lack of ventilation.

I called a major fire department near me and the home safety dept. that answered my call said my concerns were valid and he also brought up if the tents were not flame resistant the tent…

I ordered the 7 grilled chicken sandwich combo meal. The chicken filet was one half I/8 inch chrust and the rest was maybe one half inch and appeared to be gray and was no brest in there.whoever cooked that was serving something he didn't look at.I am disappointed at the qualite as I expected a brest in the sandwich not scraps.This was at Vestavia al location.

BRIEF INFO: My family and I have been going to CHICK-FIL-A, multiple times a month, for 30 plus years. To this above location for more than 13 years, since our Military Retirement, returning home. It is actually much further from our home than necessary, but it has always been exceptional in its service and care, for/from their employees, making the extra miles worth the effort.

CHICK-FIL-A being a independently owned and operated franchise business, led me to believe that the MGR/Owner would take the most pride in the customer relations portrayed in their store. As of the date of the occurrence, I am sure it does not exist with the MGR/Owner of this location.

Being able to destroy that built up reputation, established over an extensive period and many locations, in multiple states, was…

I eat at Chick Fil A at least 3 times a week because I love their food and the customer service, but it seems this week has been unusually dissatisfying to me. Each night I ordered ( via drive thru window) Spicy Chicken Deluxe Meals and Southwest Salads ($40+ dollars) for my family from the stores on Highway 5 in Douglasville and Thornton Road and

each time they forgot to include the salads and last night, I received regular chicken sandwiches, instead of the Deluxe sandwiches. By the time I get home and notice the errors, I'm too tired to return to the store because I live too far and it is too much of an inconvenience.

What is going on with the staff? I wish they would pay close attention to customers' orders. Very disappointed customer.

Hi Team,

I am a HUGE fan of Chick-fil-A and I commend the HR Department for the very selective hiring process to obtain the cream of the crop! Lately, however, at the TT location, I have noticed a change and it showed in the treatment of an issue that I was having while trying to complete the [Free Chicken sandwich] survey. I've been blessed with two receipts during my last 3 visits! I tried to complete the survey [same day for one and next day for the other]. I kept receiving an error message regarding the 2 day timeframe. I called and spoke with James on the same day of getting my receipt offer. He advised that he'd inquire with HQ & call me back. 4 days later and no call back, I called them again and spoke with Dewey who promised to look into it and call back and he did not. I called a…

On Saturday, January 5th, I went to Chickfila by Northlake mall in Charlotte, NC. It was busy per usual but my friend and I still proceeded to walk in and wait in line. I ordered my food but it took a while but my friends was rather fast and had her food immediately.

I waited about 10-15 and by the time she was done eating my food was still not there and people after me were getting their food. I went to the front and it seemed as if they had to go through about 5-6 different people to find out that they had given my food to someone else.

Not only did I have to continue to wait, I also found out about 2-4 other people had the same issue. They tried to give me free ice cream but I do not eat dairy so it was not much compensation.

Usually I do not complain, but it was unacceptable that…

SUPER UNHAPPY. I ORDER A REG CHICKEN SANDWICH WITH NO BUN EXTRA LETTUCE AND ADD TOMATO AND EVERY TIME THEY LEAVE THE TOMATO OFF AS WELL AS THE PICKLE. TODAY'S ORDER HOWEVER ALSO CAME WITH BROWN LETTUCE. I HAVE NEVER WENT AND GOT A CORRECT ORDER.

The boss in charge of the Chick Fil A in loganville, told my child and everyone else that they will not receive breaks anymore. That is against the law if they are working more than 5 hours. I will take my child out of that job unless you change this. This is unacceptable.

This last Saturday morning. I was at the location of Kirkman and Conroy in Orlando Florida. It was very early morning. I was the first car to pull up to the drive thru. I thought it was already open. I saw the lights on inside.

And, saw some people inside. I was setting there thinking that the store was not open yet. Which was not. I was just a few minutes before 630 am. Not anyone came on the speaker. So I set there for a few minutes thinking you would open at 630. So, I waited.

Now cars behind me and next to me. It is now a few minutes past 630. I need to get to work. I do not have time to wait. I pulled around to the window. It is now just a few minutes past 630 according to my I phone.

Someone opened the window and said "yes we are now open". " You need to go back and get in line".…

I ordered the seasonal chicken tortilla soup as it is normally very good but this time it was nothing but beans. Literally it was like I was eating a can of beans and I called the restaurant to complain and all they said was thanks for letting me know and basically oh well.

store: 1145 Mount Vernon Hwy, Dunwoody, GA 30338

I've had three problems with this location, and each time it is with the morning manager: a ticket receipt says the operator was "alex rodriguez", but the manager was a female, so I'm not sure that is the correct name.

problem#1: I waited in line for 3min while the female manager at the register was filling out paperwork not recognizing customers. When I confronted the female manager she stated "i was waiting for the first customer to get my attention". Problem: lack of initiative to provide customer service. A simple "may I help you would have worked" but the female manager chose to ignore the line and customers.

problem#2: I ordered a meal with coffee and asked for ice in the cup. The female manager did not put ice in the cup and it was…

Don't go around 10:20 AM for breakfast because by the time they wait on you the only thing you will hear is they are serving breakfast any more.

I think your military/service discount policy is crap. I am a marine and as such we are not allowed to wear our uniforms off of base. For that matter, anyone could purchase military uniforms and use them to exact a discount, so I don't see how this is a deterrent, if that's what it's supposed to be.

Shouldn't current and valid identification be enough? I love the food, but this policy sucks and puts marines out of contention.

I haven't been to the local Chick-fil-A here in Alexandria, Louisiana,in over a year, although I used to have breakfast there almost daily. A retired octogenarian, I had plenty of time for breakfast, and I enjoyed the service and friendliness of the staff and other diners.

My favorite breakfast was a simple one: a chicken biscuit or two and a senior coffee. The trouble: I had serious cardiac disease. When I realized that the chicken biscuit contained 1230 mgs sodium, I had to stop eating at Chick-fil-A.

There's no need for all that salt in a chicken biscuit! And I should add in other offerings as well.

I am from Alabama, I have been eating chick fil a all of my life. I was eating breakfast here 2-3 times a week. It seems that the locations here have changed the biscuit. It's a spongy texture, that tastes like cardboard.

I'm not sure why after all these years the biscuits have changed. I can get a better biscuit at a gas station. So I will no longer eat at chick fil a, until the biscuits are done right.

I do not like the taste of the new biscuits. I love Chick-fil-a as a company and hope they change.

I am writing re: mental anguish I suffered due to outrageous behavior of a Chick-Fil-A security officer and unconcern of the store manager on July 12, 2014, @#01210 located @ Hwy6 & Murphy Road, Missouri City, Texas, the Chick-Fil-A Security Officer, also of Ft. ” Thus, he would not accept any answer I gave him that the placard belonged to me.

I even asked, the store manager, Monica, for help, but she would not take any action to stop Officers from harassing and discriminating against me publicly, saying he was doing his job, though he was wrong. He was so angry and irrational until I…

I was in the window line at the Chick-fil-a on Ann St. in Montgomery, AL on Friday, March 25,2016, the person who waited on me was extremely rude and was rushing me as I tried to get my money out to pay for my food. His name was Aaron.

Because his behavior was so rude, I decided to go inside to speak with a manager. Upon entering the establishment I witnessed this same employee directing obscenities at other employees and the whole atmosphere inside was very unpleasant. I was not able to speak to a manager and left.

It is my understanding that your company is a Christian organization, however, what I witnessed does not attest to this and I do not plan to eat at your business again.

I consistently come to this Chick Fila A and have literally done several reviews on your receipts saying how much I adore your customer service until today. I asked for sauces and they only limited me to 2. okay fine, but then when my sister decided to give one up for me, I went up and asked to switch. as I was walking away I literally heard your employees laugh and make comments like "look at her, she looks so mad." this is absolutely ridiculous.

I work for the Nordstrom company and I haven't seen such rude behavior not even from a Walmart employee. never coming back here again and I will be sure to let everyone know about the service I just received. also the rude cashier who laughed was named Natasha and it was two skinny blonde girls with her.

I am a senior citizen and I really enjoyed playing bingo at chick-fil-a in Henderson, NC. The manager stopped the bingo game because they wanted to change things and we expressed our feelings about it and the manager got mad and was rude to us.

We had been picking out our own cards and one Thursday morning a lady came in and told us we could not do that. The next Thursday about thirty of us went to play bingo but we did not play.

They told us the bingo game was done.

I've noticed a change over the several months at the Prominade store in Montgomery, AL. I have seen the manager at bagging station clap her hands multiple-times quite loudly and shout at the employees in the kitchen saying, "Let's get it together everyone, let's get it together." The employees continue to get louder and louder and reminds me of a Hardee's environment with everyone trying to out yell each other. Tonight was the final straw. I was in the drive-thru trying to give my order of 2 #1's with no pickles, one with diet coke, one with sweet tea, light ice.

I had to repeat my order 4 times because the poor lady trying to key it into the register could not hear me due to the ladies passing food out the window where speaking sooo loud. I could hear them shouting every time she would…

Order was wrong after even after a clarification was made at the drive through. I was going to return the incorrect order but the wait was so very long I did not want to have to go through it again. When I did get home with the wrong order, the side salad container was half full with nothing but lettuce and the sides of chicken salad were half full as well. I have had a lot of issues with this particular location, especially in the evenings on Saturdays around 6:30 pm.

Last time the guy at the window gave me my food by saying"Here you go baby". Kind of unprofessional huh? I eat at your establishments on a weekly basis and have great experiences with the other locations. The South Blvd. location Chlt NC or maybe Pineville continues to be a disappointment. Thanks!

Love playing bingo at chick fil-a in henderson nc. Got very disappointed when I went in to play bingo this morning the bingo had been cancelled and no one knew about it until we got there. A corporate lady came last week and changed things. She told us we could not pick out our own bingo cards. We wanted to know why. She said we were not suppose to .we didn't know why that would make a difference. We have been picking out our cards ever since we have been playing. We let her know that we didn't like it.

She doesn't know what is going on. I think she got offended or got her feelings hurt .she said it was cancelled because it had run its course. She said we were not having fun any more. That is not true. If we were not having fun, we would not come back. The manager steps up and tells us…

My wife and I regularly give blood. One Blood usually gives a coupon for a Chick-fil-A chicken sandwich, or some other incentive. We went recently and took our coupons, the young girl at the counter said they had just expired and were no good, mind you need to have the eyes of a teenager to read the expiration date.

That being said, we still stayed and had lunch, but I think on the grand scheme things, they should of honored the part coupons. It is not the issue of money, it just the lack of good faith gesture on the restaurant's part and poor customer service.

I live in Atlanta. I am from B'ham, Alabama. I always stop at the chic-fil-a in Anniston Alabama for a potty break and breakfast. I ordered a 4 count chicken mini and one of the mini's did not have the nugget.

This was on Monday May 12, 2015. On Saturday I ate at Chick Fil A on HW 74 in Fairburn Ga. and again one of the mini's did not have a chicken nugget, really so disappointed and frustrated.

Good food and always prepared fast. I have no idea how they do it but somehow whenever I go I see a long line in the drive-thru window yet it only takes me a few minutes to get my food.

They are a well oiled machine it seems and that's why I will always go there if I need a quick meal. Chick-fil-a is one of the only fast food restaurants left that I will still go to in a crunch.

The rest of them have subpar food and service.