Chipotle

Hello I am a dissatisfied customer. Today 5-24-2018 I went to Chipotle located 291 E. , and the service there was horrible.

First to begin my co-worker asked what kind of chicken(hot,mild,barbque) was on display. No one could answer, all workers said they don't know and the manager came out and didn't know.

Second I asked for double meat in my bowl(steak and chicken) and the steak was only a half spoon but almost 2 spoons of chicken. I asked for guacamole and the server spooned and slapped it on the edge where as to the guacamole was falling off the bowl and he used his hand to push it over.

Unprofessional due to the fact you just changed containers that hold the food as well as you just prepared another customers order and I don't eat everything that they have in their bowl. 30. I…

On April19,2018 * A friend and I visited the location off Tiedeman Rd. in Brooklyn ( the Cleveland, Ohio, area) @ 9:35pm. The service was faster than a lot of other locations we have visited although the food that should have been hot was cold and the Barbacoila meat was extremely fatty.

I understand it was close to closing time but when paying for hot fresh food we expected it to be close to hot. By that point of my evening we just threw our meals away and ate cereal to just call it a night.

This is the first time I had an experience like this at Chipotle besides always having long lines which we can always call or online order now. I just thought that this issue needed to be addressed so that others don't have to experience this same issue when working a long day and not having time to…

FOOD HAD AN ODD TASTE/ FOOD TASTE BAD: MY ORDER: RICE BOWL WITH BLACK BEANS, GREEN PEPPERS & ONIONS, CHICKEN, TOMATO, CHEESE AND LETTUCE

- MEATS APPEARANCE WAS DRIED OUT AS IF IT WAS SITTING OUT FOR A LONG TIME

- GREEN PEPPERS AND ONIONS WERE NOT COOKED AND TENDER (SEVERAL OF THE GREEN PEPPER ESPECIALLY IN MY ORDER WERE HARD)

- SERVER PUT TO MUCH BLACK BEANS ON ORDER AND DROWN THE RICE, OF WHICH MAY HAVE IMPACTED THE TASTE OF THE FOOD

- SALAD DRESSING WAS VERY WATER AND DIDN'T HAVE THE SAME FLAVORFUL TASTE

*** THIS ORDER WAS A "TO GO"; OTHERWISE SERVICE WAS GOOD, PROFESSIONAL AND FRIENDLY

The service was very bad, they didn’t listen to what you wanted in your bowl at and questioned what you did want. They acted like they weren’t trained at all we have been going there for along time and the service has never been that bad.

We are older people and judge a place by service and how pleasant they are and how clean it is there. The restaurant was dirty and the restrooms were filthy dirty. I was very. Unsatisfied with the resaraunt over all.

If you’d like to contact me by phone my number is 509-299-6676.

Unique code 020 002 100 040 110 159 74. I was at the Maple Grove store in Minnesota yesterday for lunch. I was #2 in line with a coworker in front of me. It was about 11:50am. They had nothing ready.

No steak, chicken, peppers, white rice etc. etc. No one in back preparing food but plenty of talking going on. The guy at the beginning of the line to start the service was trying his best to get things done but nothing was happening.

Eventually product started coming out from the kitchen. I didn't get what I wanted I got what was available. I finally checked out at 12:13. By the time I checked out they were lined up to the door and conservatively I would guess at least 12 people walked out. It was a joke.

When I sat down at 12:15ish my co worker and I were the only one in the dinning area.…

today I went into the Chipotle in Methuen, MA at the Loop waited 10 minutes in a line out the dorr only to find that you have once again run out of chicken, but this time run out of steak and fajitas as well. There was a line out the door because the people at the line were spending their time filling a 2 foot long to-go order instead of having someone else do it so their customer's could eat. Oh and the last few weeks were out of chicken for almost 2 weeks because the oven failed. Another time they ran out of forks at 11am!

This is my second official complaint (fewer than I should enter) on this branch. Who the F is running this place? It's a f'in disaster!!! I go to Chipotle a lot because it si a decently healthy fast option but today I think I want to ban my visit there for the simple…

I bought a chicken salad bowl twice recently at the Central Ave. Chipotle here in Toledo, Ohio. Both times the chicken was cold/frozen on the inside. I am a regular customer there, but I am beginning to look for other places to eat.

Thank you, Sharon Hoicowitz 419-290-8079

I arrived at 11:50 a.m. I was asked what I would like and I told him I would like a bowl to go, he asked me white or brown rice, brown or black beans, meat? I told him-brown rice, black beans, chicken, then it was passed to a lady, I told her pico salsa, corn, lettuce and vinegarette. I paid and left. When I arrived to work and opened it up I didn't have my chicken?? This has happened before where they didn't give me my vinegarette? I don't have a lunch during my lunch time, I have to make another trip over after work. I'm really sad and upset about this.

Thank you for your time.

First of all I love your product. It is because I love your product that I'm taking the time to find you online.

I had a very bad experience with the manager of this location. she was serving the food on this day. she came off real cocky . she was serving meat at the time. she gave be half a regular serving , so I ask for a regular serving . she asked me if I wanted extra meat . I told her that I just wanted the regular serving that comes with the meal . she put one small piece of meat on my order . I asked her again, she said that it would be extra if she put any more on my order . she then walked away and handed my order to the next server in line . I asked the next server to add just a little . at that time the manager went to the cashier and told her to charge me for double meat . I…

I visited your store in Beverly ma.01915 at6:12 pm ordered a bowl with carnitas i asked for some fresh pork the worker or manager said i cant get you any fresh carnitas because we are having a charity there was very little and it was the bottom of tin i took it and could not taste any carnitas in my bowl i was very disappointed in my meal and how i was spoken too. thank you !

manager was rude and condescending when i asked for an entire refund on my order. They double charged me on purpose and I know this because they asked me if I got half or double meat TWICE. and i responded "half" both times.

they literally charged me for another bowl which i did not realize until i got home. There were also only 10 or so chips in the bag I got which is insane. I know you're all trying to cut back, but come on.

I should have been compensated for having to drive ALL the way back to Chipotle using my gas. I work for customer service every day, this is not the way to treat customers who come frequently. mangers name is Ronald Campbell at the Vanderbilt Chipotle location.

My phone number is 615-602-7892.

Had an online coupon to get free chips and guacamole with my order, but, the store clerk in Eagan, MN would not accept it. Why not? It appears the people are not trained properly and give customers a hard time.

Just got back to work with a 35 dollar Chipotle to go order, all four orders were wrong.

First I had to wait for my order(put in on line). Then all four orders were wrong first one didn't have beans, or corn salsa, and was bland.

Second one didn't have fajita mix in it, third order had Guacamole on it and no one ordered it. Fourth order had the sauce to the side, didn't ask for that. and tortillas were not toasted and were two different sizes.

Don't know what happened but we were not happy with any of it. It will be awhile until we come back, we usually go at least once every week.

On July 9, Saturday, 2:07 pm, I visited Chipotle to purchase a Sofritas bowl. The line reception was very professional and courteous. This has always been my experience during any visit to Chipotle. When I progressed through the line to the cashier, I encountered rudeness and a disrespectful employee. I ordered the Sofritas and I was charged for steak and extra chicken.

Here is a synopsis of what was said: Me: " I ordered the Sofritas bowl." Cashier: "The order was steak with extra cheese!" Me: " That isn't correct---take a look inside to confirm the order is Sofritas" Cashier: "I can see what is written on the pan!" Me: "Perhaps it was written in error?? Cashier: "I am sorry that you are confused!" Me: "How is it that I am confused about what I verbally ordered on the line?" Cashier:"…

" casting shade at me. The manager backed her up which makes me not want to return again so it is my fault? Very bad customer service and completely incompetent work.

I've seen one review on this site for the 865 Market Street, San Francisco CA location. I recently had an interview with Kathy and a crew member. Now, either Kathy was having a bad day or the customer who did the previous review on this location is hiding some extra information. Kathy seemed very optimistic with me working with Chipotle. Also, before the interview I saw she was running the register, and was smiling and being polite toward customers. Maybe something changed between the time of the previous complaint and now?

I don't know, but I find it hard to believe Kathy Gonzalez, restaurant Apprentice would attack someone, especially out in the public like that. Sounds like straight bullsh** to me. Sure, think that because I work for Chipotle I am automatically defending them. This is…

I was in your restaurant at Shoppers World in Framingham Ma. When i entered the men's room i quickly saw one of the most major violation of any cities health code. The restroom sink did no provide soap to wash your hands nor paper towels or any mechanical devises to dry your hands.

When I return on Thursday, it the condition still exists I will file a complaint with the Framingham Board of Health.

I had visited the Chipotle on Beechmont Ave approx. around April 1, 2016. The night of I began to feel so sick, vomiting, diarrhea. I convinced my self to hold off to go to the Emergency Room at Anderson Medical Center for the night.

I finally gave in the next morning around 9:00am due to bleeding out of my rectum. Soonly after arriving they admitted me to the hospital for Severe Colitis. Coli) They had to pump me with antibiotics and fluids the whole night.

The next morning I was put through a Colonoscopy due to gushing blood (GI BLEED) My point is this has been a continuing thing with Chipotles. I have considered hiring a lawyer so Chipolte can handle all the bills I'm going to have to pay, which is bull that I have to pay.

Someone needs to contact me regarding this situation before I…

Dear Chipotle Corporation. I have been a loyal customer of your restaurants for the past 6 plus years. I have received great service at Chipotle Restaurants here at your San Francisco location. In fact, I received a free coupon/card for being so loyal. But to my surprise, on March 29th, 2016. I received BAD customer service from Jon Jiang, Restaurateur and Kathy Gonzalez, Apprentice at the 865 Market Street, Space C10, San Francisco, CA 94103. On the said date, I was ordering a burrito bowl.

I asked Jon Jiang for extra bean juice over my rice. He begins giving me the extra juice I asked for a little more over my rice. At that time Jon Jiang begin taking off his gloves asking me to step to the side. Not knowing why he asked that. My thinking was he was going to get juice from the back…

Good day. I recently ordered soft shell tacos at Chipotle St. Charles, IL location. This was a to-go order. I ordered steak. There was only two small pieces of steak on the third taco. In addition, the tacos were EXTREMELY COLD.

Being very cold, it was not satisfying to eat the tacos. 10 for my order or a free Chipotle burrito for my next visit. Cold tacos are not a good look. Unless this is fixed, I will not go back and will tell all my friends online never to shop at Chipotle again.

My wife went to get food to bring Chipotle home for us and the mr pibb was all carbonation and the sweet tea was sweet water, the steak was cold in the middle. The flavor was great as usual and I just wanted to let you guys know.

I called the store and the guy that answered said okay. Didn't care much about what I had to say. Didn't ask me any questions or didn't try to address the problem. Just said okay thanks for calling and hung up the phone.

Thanks for the food and hopefully next time will be better!

This took place today at the Chipotle at Brooklyn Kings Plaza Mall in Brooklyn NY, where I am part of the Management Office Team. I asked the waitress if the chicken was mild or spicy; she replied that it was not spicy.

I also asked if it was "WHITE MEAT", meaning chicken breast. She said YES it is chicken breast. It was not breast and yes it was spicy. I get the food back to the office and open it and discover it's not white meat but thigh and darker and spicy. 00 today. Why lie?

There are better ways to get and keep a customer. I have my receipt and I intend to await your response. thanks.

Sunday, 7:30pm. Just wanted dinner. Went (for the last time) to your gilroy location. Out of lettuce, no napkins, veggies were burnt, burrito was cold, about 10 chips in the bag. I live and work near this libation. Used to love it.

Last 3 times, something always wrong.... No chicken at lunch time, really? Food always cold. I'm starting to believe the press! I'm done!! Very disappointing. Worst thing, your employees don't seem to even care.

Visited the Chipotle store in Hemet Ca. Located at 2465 West Florida Ave. My order #242/2 Dated 01/28/2016 Time stamped 4:17pm. My order consisted of Chicken Bowl, guacamole and a small drink, all totaled $11.39. First off, I would like to just say I much I enjoy the chicken bowl that I normally order. I have only had the chicken bowl with white rice, onions, peppers, chicken, mild salsa, cheese, lettuce and topped with guacamole. Very, very good. Now to my complaint. I ordered my favorite, being the burrito bowl, and was immediately informed that there was no lettuce or onions and peppers. The restaurant was out of them. Period, and no offer of extra this or that to make up for the shortage.

Being that the lettuce, onions and peppers are pretty much a great part of my burrito bowl I…

The persons getting food for customers was rushing everyone through the line. The customer in front of myself made a comment about being rushed. When I was ordering the girl hurried and tossed the toppings on top of the rice, I said "that looks awful small". The girl did not respond the way I expected, she instead put her hands in the air like "oh well". My burrito bowl was very skimpy. I did not get the lettuce I asked for or the salsa I requested.

Needless to say the service was not friendly, it was a frenzy. I have been eating this food for a long time now. After the reports of poisoning complaints at Chipotle I had backed off for awhile. I decided with my family that certainly it is okay right here in Amelia Ohio. Now I feel like we the public are being ripped off so the funds from…

I went for an interview at Chipotle and the general manager of the store came out to give me and interview. I understand you guys have your standards of hiring people but I felt he was really rude and inconsiderate and I have never had an interview that the employer has said that I had to have 13 points of character.

I know good customer service, but that seemed over the top. That didn't make me ever want to ever eat at the store or any Chipotle store. It was the Mount Vernon, Ohio location. Perhaps the Chipotle corporate office should consider their hiring practices.

I came to get some food on Sunday night at 9:45 and I asked for chicken, they said they were out of chicken. All they had was chicken, pork and steak which are all more expensive than chicken. When I asked them if they could charge me for the price of chicken and give me the pork or steak i got nothing but a rude response. I understand that you all weren't prepared enough for the day to have the correct amount of chicken to be sure that your customers were fed and happy with their meals but at the end of the I should not be punished and charged extra because you all didn't have the food that i wanted.

I have been to several other Chipotle restaurants close to closing time and if any one was out of what i was requesting for they would still charge me for the item that i wanted or give me a…

I placed an online order for 5 people at my business for pick up at the location in orland park, il. We order once a week from this location and usually had a good experience. When I arrived, I was told that only part of my order was ready and that I would have to wait until they weren't so busy to get the rest of my order. I sat for 20 minutes. In that time, I could have simply waited in line ordered my food and eaten there. I finally went back to the register to ask about the food and was given attitude by the cashier.

As they tried to hurry and make the remainder of my order, they are asking me what ingredients go on which orders when they had the print out in front of them. As they began throwing the food into the bags, I was trying to check the order to make sure everything was in…

Yesterday, May 5, 2015 was listed as Teacher Appreciation Day in your Internet add. According to the add all of your Chipotle stores were to celebrate the day with a special buy-one-get-one-free deal for staff at all U.S. Locations for educators with a valid school I.D. I went out of my way, stood in line for 20+ minutes to be told that the Chipotle located at 4815 West 211th Street in Matteson, IL was not honoring the the advertisement.

Needless to say, I was very disappointed that the Teacher Appreciation advertisement was not honored and feel that a bate and switch was pulled. I also feel that I should be compensated for my disappointment.

Went to the Chipotle in Garland Tx at the Firewheel mall today. We were there at the start of lunch rush hour. There were 2 people working the line, one of them was making up the online orders. The 2 employees were having to fill the empty containers as well while there were 4-8 employees in the back doing who knows what! The line was backing up and while I'm waiting for my food to be prepped, one of the 2 employees yelled to the back that help was needed on the front line.

They all looked at her like she wasn't speaking English. I was in line for 10 min waiting for 3 ingredients to be added to my bowl. Again, she asked 3 more times for help and they just looked at her.. The line had backed up to the door. No manager was up front, no one came to help until 5 min after I paid for my order…