Chipotle

Just ordered chipotle bowl at Westfield mall San Francisco to go and when I got home i could not eat is as it was HIGHLY salted! please have someone taste food before it is brought out. I now have to throw away my $13 meal. Very dissapointed.

On June 2, 2019 I ordered from store 1430 which is located at 8100 West Crestline in Littleton, Co. I had placed the order threw postmates. I received a call at 8:24 from postmates stating the restaurant was out of guacamole.

I asked to be reimbursed only to be told no. I asked to talk with the manager who said there was nothing she could do. The food was awful, once we finally received it. The Quaso was like water and the salad was the worst i have ever had.

Again I was charged for having guacamole on all four items I received but was never given the item due to the fact the store ran out. POOR SERVICE ...

00. I did not eat breakfast that morning and I ordered Chipotle for lunch and got food poisoning. I had to cancel my Memorial Day Weekend getaway with my finance to Atlantic City. I was sick Friday Saturday, Sunday and Monday.

I got relief on Monday around 8:00pm. I got severe stomach pain, bloating and diarrhea. I would like to file a complain against the Uniondale Location. I ordered chicken rice salad and guacamole. Food items that I thought are healthy and fresh.

I am disappointed and upset about what occurred. I would like for a reimbursement or some type of compensation. I would not recommend that location and I had to suffer and lose money for eating at Chipotle. This is unfair or unjust.

My phone contact is 516-643-3337 and my email is…

Today I went to Chipotle in Colonial Heights, store#2033 and the computers were down and they had to write out a slip for customers who had a card, instead of telling us we waited in line for an hour to get serviced. The employees that worked there were overloading customers food so much the head food person had to come out and show them how to put the food in bowls and burritos, then

the one lady asked if I wanted cheese and sour cream and I said a little of each and she drowned my entire bowl with sour cream.. I had a free rewards and asked if I could get it and the person at the register stated I could not because the computers were out and I stated there is a bar with a number on it can he write the number down and

put it in later and he said no. I asked to speak to the manager and…

I came into chipotle 05/11 I was in the store at closing time it was a young lady helping me with my bowl Named janaylah she was very polite helping me with my bowls my children and I was in there and as she was licking the doors she walked away to come back to finish helping 2 ladies of another color came in as the doors was locked the young lady went to tell them the store was closed the lady said so

I don’t give a damn don’t speak to me where is your manager the young lady walked away went back to her station another lady in there started taking up for the young lady because she wasn’t saying nothing but the 2 ladies came in one was very big and aggressive over guacamole so the other lady was defending the young girl because it seemed like the one lady was being very verbal towards her…

On Sunday went to chipotles in lancaster ohio. What a real dirty mess. Starting with the first person I saw. Tattoos,no teeth, nose and lip piercing. Out of white rice. Then got home and not my order. I assume the person behind my bad to complain also.

The place was filthy food everywhere on floor. They we so busy assembling what I assume was on line order. I found my receipt which I will hold on to. A full refund should absolutely be warranted. Regards. Kim, good thing heath department did not witness what I did. Very disappointed.

The service was nice when me and my partner came into to chipotle today in Wilkes Barre (5/5/2019) around noon. On the otherhand, the food tasted like they had used it from the day before. Our chips were the most noticeable. They were terribly stale.

I normally love chipotle and my experiences there, but today was disgusting and it has changed my outlook.

To Whom it may concern, I am typing a complaint because on May 3rd 2019 I placed an online order @ around 8:40 pm, I arrived at The Chipotle located @ 300 20th Street South Birmingham Al 35233 @ around 9:20 pm. Upon my arrival nobody could locate my online order!

The food was good as always! The Host could use some hospitality training, she was semi rude and didn't seem concerned about my order at all. Order #515

To whom it may concern:

Sunday 28, 2019 at 7:00PM

My family and I went to the new Chipotle located on 2335 S. Woodland Blvd, DeLand, FL 32724. After ordering out food we discovered they had no no napkins.There were no napkins anywhere in the place. I asked for some but was told by the cashier they has none, not even paper towels. I ask to speak to a Supervisor, who was basically unprofessionally and just repeated they had none. They had plenty of Chipotle shopping bags and take out supply, but no napkins. I called this piss poor management. We have always received excellent service and enjoy everything on the Chipotle menu at your Deltona, FL location.

Today I went to the new Rocklin Store. Upon arriving, it was quite easily the dirtiest location I had ever seen. So filthy that my 13 year old daughter asked to go someplace else. Upon approaching the ordering person, he said they were out of tortillas so they could not sell burritos. I mentioned that he could possible get from another location or go to a local Smart and Final. He said "management" and "corporate" would not allow it.

I proceeded to order and had a chicken bol. The amount of chicken was miniscule and when I asked for a bit more, he told it would cost me double. I thought 4 oz was what you put on meat wise - this had to be about 2 oz at best. I then ordered a quesadilla and was told they could make 3 small ones due to the lack of tortillas. As I began my bol, my daughter…

I really like the food however my coworker and I go there every other Wednesday for lunch. We work at the hospital less than a mile away. The gentleman gives us half empty bowls of food and when we ask for a little more he wants to charge us.

The meal it self is 8$ and does not include a drink the floors and tables are always dirty we have to clean it before we sit down. order #278 10179 137-004-100-040-210-991-67 the time is 1:51 pm were not a happy customer now my co-worker do not want to go back there due to the uncleanliness and the half bowls given

THE COMPLAINT OF APRIL 18, 2019 AS DELIVERED TO THE COMPLAINT LINE ON APRIL 19, 2019; FRIDAY; 11:00 AM CT; IS, AS FOLLOWS:

THE CHIPOTLE-66214; LOCATED AT THE OAK PARK MALL FOOD COURT; DERIVED, ADDRESS OF THE FOLLOWING; 11513 WEST 95TH STREET SUITE IN OVERLAND PARK KANSAS 66214; 913.438.6880; HAD, ROBBED THE LEGITIMATE CONSUMER OF THE FRESHNESS AND THE GUARANTEE'D FOOD AND DRUG ADMINISTRATION; AS, WELL WITH THE UNITED STATES OF AMERICA DEPARTMENT OF AGRICULTURE (USDA); FOOD STUFFS; DELIVERED, UNBLEMISHED.

FOR EXAMPLE; THE CHIPOTLE STEAK BOWL BY A CONSUMER OF APRIL 18, 2019; THURSDAY; 2:06 PM CT; ORDER #241/HOST: RESYANE NAYARA; RECEIVED; A 'REDUCTION CHIPOTLE STEAK BOWL'; MEANING, THE ITEMS THE CONSUMER HAD WISHED TO PLACE IN THE CHIPOTLE STEAK BOWL; HAD, TO BE REDUCED; OR, ELIMINATED;…

My order arrived via Door Dash without any utensils or napkins (I ordered a burrito bowl). 00. When I called Chipotle in Albany, Georgia to say that I had not gotten napkins or utensils, I was told that customers are supposed to get their own napkins and utensils when the customers pick up their orders.

I repeated that Door Dash delivered my food. She told me to contact Door Dash then. I did so, and Door Dash told me they are not allowed to open the bags when they pick them up, which makes absolute sense to me.

I then called Chipotle back and told them what Door Dash said, and I also complained that I never got an online receipt, which is necessary in order for me to expense my lunch through my employer. I just got more excuses and was…

I am visiting Syracuse university. The chipotle on Marshall Street is completely unsanitary. Grill had caked on grease, it was completely black, tables n floor were littered with food, workers clothing was dirty, serving stations were overflowing with food debris.

This restaurant was disgusting and should be inspected immediately.

I am visiting Syracuse university. The chipotle on Marshall Street is completely unsanitary. Grill had caked on grease, it was completely black, tables n floor were littered with food, workers clothing was dirty, serving stations were overflowing with food debris.

This restaurant was disgusting and should be inspected immediately.

I went to chipotle at 9:08 pm. The store ran out of tortillas, guac, chips. The worst thing was the workers gave me half a scoop of chicken and said that was all they was making for the day and that pan had to last the rest of the night.

The workers were just talking about making sure they got out of work on time. So I didn't get to order what I wanted and they didn't give me all the meat I should of got of what I did order.

Store address is 4130 Tuscarawas St Canton Ohio 44710. It would of been different had it been 9:45 be they was still open for an hour.

I had a promised time of 8:15p delievery. Food arrived just before 10p. I requested brown rice, but received Crunchy, white rice. Other requested items were left off completely. No Mild tomato and no sour cream. I ordered chips and queso. No chips.

Also, the burrito had rice, I requested no rice. Very disappointed!

Received a bowl and rice was hard as a rock. Complained and they just said thank you for letting us know, not offering to redo my bowl or refund me. The bowl was not edible and I had to throw away.

To Whom It May Concern; My recent visit at the Chipolte Mexican Grill located at 13937 Cedar Road South Euclid, Oh 44118 was a disaster. Unfortunately, the sub-standard food quality in your restaurant really dampened our spirits. Also the manner in which I served was as follows; the pans that the food is stored in were basically empty and and when I asked the server to bring out fresh and full pans I was told NO. My order was filled with the scrapings left, The staff was very disorganized and did not work together.

This was a very disappointing way when to be treated as a customer. The bowls we ordered were skimpy and not put together correctly , I felt as if a April Fools joke was being played one me!

Please understand our plight and issue us a refund of $19.20. I hope in future the…

I recently signed up for your rewards program on my app. When I went to my local Chiplotle on March 26th, I showed my app to the cashier when I went to pay for my meal. She told me that she would have to scan the app after I had paid. So, I paid and then handed her my phone again. She then told me that she had made mistake and needed to scan it before I paid.

I asked if I could have my reward points, and she said "no". I told her that I was especially upset because I had asked her what to do and she misinformed me.

You need to train your staff better and also teach them how to make amends to a customer when they make a mistake. I should have been given a gift certificate for a future visit.

I bought a bowl on Sunday, March 17, 2019. I ate part of the bowl - been sick ever since, going back and forth to the bathroom (poop like water), feverish, and stomach cramps.

I ordered two chipotle bowls yesterday, with the regular. Since I took it to go, I didn't notice how poor quality the food was. To start the tomato salsa had a sour taste like it had been sitting at room temperature for days(unsealed/ uncovered).

second, the brown rice was hard as it had been sitting there all day waiting to turn into a Chinese snack. In addition, the line person was extremely rude, never made eye contact with me I had to pretty much shout my order for her to get it right.

And finally, the cashier never asked me anything to confirm my order, she just asked for my card and wiped. When I check my receipt, I noticed I was charged for 2 guacamole on a veggie bowl, which is not right because a veggie bowl comes with it included.

Overall this was an awful experience and a…

My name is Carlian Gordon I applied for a position at Chipotle at 780 4th street south and I received a email back from Brent whom is one of the managers their I had a interview for 3/2 @ 200 pm which was on a Saturday before I left for the interview I called to make sure Brent was their which he wasn't so I spoke with one of the other managers to see if they knew anything about the interview which they didn't so I was told to call on sunday and that he would be their around 1000 that morning so

I called and spoke with him he asked my name and said he would be giving me call which was that Monday which he never called so I gave him the benefit of the doubt and waited a few days before calling back once again he never apologized he was short with me and rude very unprofessional and i'm…

Today at approximately 12:30 my grandson and i entered the Chipotle on Austin street in Forest Hills NY . There was one lady before me , she did offer for me to go ahead of her but I said that i would wait till she was done, When she finally came out of the Ladies Room I went in, come to find out that the faucet was not producing water so

i could wash my hands. My grandson was waiting in the front of the store for me so we could place our order . When i reached him he was so upset I asked him what was wrong ????? My grandson said that while he was waiting for me one of your associates (white ) asked a black associate to find out what he was doing in there he said to me i'm sick of this.

Since when does Chipotle Associates come from behind the counter to take your order .. I am appalled…

I went to the Chipotle in Hialeah on W 49 st, let me see where I begin first the line was very long 30 minutes it took for it to be my turn, I placed my order for 2 bowls I had to ask the girl to give me a little of everything the amount of food being given out is not the same as when chipotle started. I had to ask for my Guacamole 2 x and then I get to the cash register and wow the girl there was extremely rude.

I asked for her to please give my some of the Vinagrette and she said they didn't have when I asked her why, she turned around quite rudely and said " we don't have any I don't know what to tell you" then to top it all off I get to my job so that I could eat and the carnitas were stone cold.

This has to be one of the worst experiences I have ever had at any fast food place. I…

Hello, I am writing to inform you of a disappointing situation which we encountered when placing a catering order with Chipotle. On Thursday, 1/31 my colleague submitted a catering order for a group office lunch on Friday, 24 hours advance of an important office lunch.

We submitted the request to the Chipotle on 9 West 42nd Street, New York, NY 10036. We also called earlier in the day to confirm the order. On Friday 2/1 we went to pick it up only to find that the order was not prepared and it was not found in their system.

They instructed us to go to another Chipotle but we were certain we had ordered it to that specific location. When we gave our order number (JUALXPJFB) they pulled it up in their system and found that it was unfulfilled and then proceeded to process the order.…

I placed an online order and it was not only wrong (left items out) but everything was cold and the fajita veggies were soggy and cold. I called the store and they told me that since i ordered it online, they could not issue a refund and I had to call corporate.

They did not give me any other option. The meal was wrong and cold so I ended up not even eating it.

THE MANAGER CAME UP AND I SAID, JUST CANCEL THE TRANSACTION. AND I WILL USE ANOTHER CREDIT CARD TO PAY AFTER SHE DID THAT SHE OVERCHARGED ME ON THE NEW TRANSACTION AFTER 20 MINUTES AND 3 CONVERSATIONS WITH THE MANAGER SHE FINALLY UNDERSTOOD THAT SHE DID OVERCHARGE ME AND

SUPPOSEDLY REFUNDED ME THE OVERCHARGE ON MY DEBIT CARD ,I HAVE YET TO SEE THE CREDIT. KEITH JACOBSON

I've never had a problem with Chipotle and love the food.

However today my co-workers and I ordered food for lunch. (2 bowls and 2 burritos) Apparently one of the bowls was not sealed properly and leaked into the bag and eventually broke out of the bottom all over my co-workers seat and and him.

After dispersing the food and cleaning his clothes as much as he could, we noticed his burrito was not wrapped properly and the bowls were cold with A LOT of juice from the pico and beans. Needless to say we were not happy all around.

Not sure if the early crew is not trained or what. My co-worker is going to have to have his car cleaned and not sure when we will be back.

Your store in Oxford Ohio your manger Jacob Morris . VERY VERY RUDE he acted like he didn’t care about my order and shorted my money I will not recommend this Oxford store to anyone than he tells a customer behind me that he is a pot smoker and it looked like to me it was a friend of his but that’s no way to treat customers like that I’m very unhappy don’t you guys drug test your workers

Today I ordered 2 burrito bowls and chips and salsa to go. When I was eating my burrito bowl, I felt a funny sensation when I swallowed like I had not chewed my food. Then on my next bite, I bit into a wire in my food.

I am unsure if I swallowed any of this wire. I am attaching a picture of the wire. I spoke to the manager, Matt at the Mason Montgomery location in Mason Ohio and he wanted me to bring the wire up but I was not able to go back at this time due to other commitments, so he offered me free food.

This was my 2nd time to order from the Alliance/Heritage Trace location (2901 Heritage Trace Pkwy Ft Worth TX 76177). The first was a pick up order for multiple co-workers and one whole entrée was missing. We attempted to call the store but the 'local' number is answered by computer automation and was never transferred to the actual restaurant.

Today, my co-workers and I ordered via Door Dash. Order came very fast however the 3 entree's ordered were incorrect and labeled incorrectly. 05 for it. The label on my bowl listed all ingredients correctly, including guac, but the bowl had none of what was listed.

All the bowls were mislabeled so no one got what they ordered. Again, I attempted to call the store directly multiple times and never was put through to the store. We were stuck with…

24 around 5:30. We were at the one in New Philadelphia. As we ordered I noticed every thing looked old and dried out. pinto beans were all dried out. No,guacamole and no,sprite. We love Chipolte but that was the worst food.

I,don't like to complain but you should have freshmfood at all times,

This is the 2nd time in a row that I’ve ordered online because I was on a time restraint and didn’t have time to wait in line, and they were late by at least 10/15 minutes late both times while I waited there and did not feel a sense of urgency or that it was important that they did not have this ready.

My father and I went to the Chipotle location in Hunt Valley, Maryland on Monday 11/19 at 5:35PM. When we approached the line, we were told there was NO white rice, hard tacos, chicken and black beans. That's 4 items off of your menu that were 'not available", mind you it was around a dinner time. I get passed these items and close to checking out when they started serving chicken and black beans again....... what?

There were 6 employees on the line, and 1 on the grill. Not one of them attempted to correct the situation, knowing that they were upset customers. (Mind you they had about 6 people waiting for white rice.

I asked to speak to the manager, and he could literally careless about what was occurring. He offered no help, no solution, nor did he seem to care. Which explains the…

I ordered 2 bowls for dinner for my husband and I. I gotta say they were the smallest bowls I've ever had and that was after asking for more rice and beans three times. The staff announced to the customers that they were out of chips.

When I got to the register I saw a bag of chips sitting on the shelf. I asked the cashier if I could have the chips and she said yes. Then another worker walked over to her and told that they could not sell me the chips because they were being saved for online orders.

So apparently online orders are more important than a customer standing in their store! What a joke! Won't be visiting that Chipotle anymore. Chipotle in Columbus Ohio, N. High Street in Clintonville. Horrible Customer Service!

I purchased a steak bowl and actually asked one of the servers for fresh steak three different times.he kept telling me that the steak was fresh. when I get home the steak was dry and very chewy. I will never eat at that resteraurant again.

yesterday I place an order online at 11:24am I was placing the order in the restaurant that is near to us 1572 E Lake cook road is the restaurant that we always place orders, at the time to paid the address jump and change to 338 E Rand rd Arlington is five miles away from where I work I couldn't change the address and it went to that restaurant I went ahead and call to 1847 3928328 and

spoke to Stephanie de mgr. COM IN ORDER TO GET THE MONEY REFUND. I HAVE TO PLACE THE ORDER AGAIN IN THE 1572 E Lake Cook and paid again. I have sent several email since yesterday at 11:24am and nobody has Contac me to refund the money.

00 dollars for the order and I need the money back to pay my medicines that I need>I have been calling to the Chipotle corporate number and nobody answers Either. so upset…

100% completely dissatisfied with my burrito bowl 10/23/18!!! A few of us from work that work 2nd shift put individually put in an online order to the steelyard chipotle location, we work for keybank processing center on teideman rd in Brooklyn right across from the a chipotle location that I will never order from again as well.

The food was ordered around 3:30 pm with a pick up time of 5:45pm. A co-worker picked up our food and brought it back, maybe a 10 minute car ride, I ordered a burrito bowl, extra rice (most of it was hard), double meat (chicken and

steak, it was definitely NOT double meat- it was more like a half scoop of each, tomatoes, sour cream, cheese, and guacamole (the guac was completely brown ontop of my bowl- AND THE BOWL WAS COLD, like it was made at the time I ordered…

250 granite street Braintree mass 02184.... where to start... your employee just looked filthy as all hell. her piercings and tatts didn't help. She was acting like she didn't want to be there. She just was nasty and dirty looking. FOOD SUCKED.....

never been served a cold burrito before. Steak was cold and fatty. it was like chewing rubber. 00 burrito away.... never going to that location ever again....

I just ate at Chipolte and I got sick for a second time at the same Chipolte in Powell, Ohio. I ate at Chipolte during the suspect time period and got sick in the first outbreak. I called the Delaware County number that they published to report problems. I spoke with a person and gave them my information and never got a follow up call.

I then decided to try to eat at that Chipolte again as I eat healthly and they have always been a good option. I bought a chicken burrito bowl at that same Chipolte on this Monday, August 13th, and got sick again, throwing up numerous times Tuesday evening and had diarrhea many times. I am just starting to feel better but thought I would contact you as that Chipolte has now made me sick twice, once during the initial outbreak and now again. I look forward…

I was excited on yesterday for chipotle, I entered the Chipotle in Munster IN, though the customer service was well my burrito was not. The shell was so hard it was like eating chips, the burrito was wrapped horribly, not only was the shell that was used way to big for a regular size burrito the burrito was also overly dry, most of the chicken pieces was burned.

I was very unpleased with my food on yesterday and hope I never have to experience this again as I love Chipotle. Thanks kindly!

The Chipotle in Clinton MD. Was a very good restaurant when it first open. But after the years I have notice that the meat (Beef) is very tough and has a lot of fat or grilse. At first I thought it may be all Chipotle's but found out quickly that it seems to be that one.

I found with every bite I took I ended up spitting out the meat just wasn't good.

Ate at Sawmill location this weekend in Powell, OH and I am sick as a dog. Had to take work off Monday and feel terrible at Work today.

What should I do? Do you need my receipt? I feel I deserve at least something back when you store is reopened and CLEAN!!!

Should I file a complaint with the health Department in Delaware County OH.

ordered online at the chipotle at 2940 Cropsey avenue Brooklyn New York 11223 - only one out of four orders called for beans and lettuce - ALL FOUR ordered came with beans and lettuce ....

Would you please contact me at 916.804.6181 there are to many issues to explain, Thank you !

I have been going to chipotle for about seven to eight years and I recommend them to all I meet, but yesterday I had I really bad experience at the one in Cleveland at 3471 Steelyard Dr. receipt #527 time 7:10,pm.

first there was a trainee o the on the line by himself, there was not enough rice to give full servings, then when we got the end my granddaughter asked for guacamole and got a half of scoop and some fell off and he used his finger to but it back on the bowl.

We also asked for the burrito shells on the side and had to ask three times for them. next the person behind us had tacos and they were so sloppy that someone else came out and thru them out and stated over for them.

When we got home I called to complain I was told that all he could do was remake our order if we came right…

i went to chipotle on georgesville rd columbus oh there no kids menu the supervisor only offer me a cheese quissadilla thatsnot anutrition meal for kids, the stuff not changing there gloves they be touching meat and cheese and lettuce for all the food even when you oreder veggie wich make no sense i didnt like it today not happy

Hello I am a dissatisfied customer. Today 5-24-2018 I went to Chipotle located 291 E. , and the service there was horrible.

First to begin my co-worker asked what kind of chicken(hot,mild,barbque) was on display. No one could answer, all workers said they don't know and the manager came out and didn't know.

Second I asked for double meat in my bowl(steak and chicken) and the steak was only a half spoon but almost 2 spoons of chicken. I asked for guacamole and the server spooned and slapped it on the edge where as to the guacamole was falling off the bowl and he used his hand to push it over.

Unprofessional due to the fact you just changed containers that hold the food as well as you just prepared another customers order and I don't eat everything that they have in their bowl. 30. I…

On April19,2018 * A friend and I visited the location off Tiedeman Rd. in Brooklyn ( the Cleveland, Ohio, area) @ 9:35pm. The service was faster than a lot of other locations we have visited although the food that should have been hot was cold and the Barbacoila meat was extremely fatty.

I understand it was close to closing time but when paying for hot fresh food we expected it to be close to hot. By that point of my evening we just threw our meals away and ate cereal to just call it a night.

This is the first time I had an experience like this at Chipotle besides always having long lines which we can always call or online order now. I just thought that this issue needed to be addressed so that others don't have to experience this same issue when working a long day and not having time to…