Chipotle

The Obetz chipotle store never has guacamole and the meat is overly spicy and the rice is always salty. I know that restaurant are having a hard time finding people in today’s economy but this is ridiculous. If you are going to serve people a product and except them to return do a good job and give them decent food .

I normally love Chipotle,, however. This evening was the worst!

First of all, I did not go to my normal Chipotle location, which is normally clean and quick and friendly. This time I went to a different location and the staff was rude and the environment was disgusting.. After waiting for 45 minutes in line, when we get to the counter, I notice it is slopped and covered with random food, cheese, sauces from whenever.

My son specifically needed dairy free vegan items, and the staff was just reaching over each other to pour queso, Chicken, and beans on all different orders. They didn't even change gloves when reaching into the cheese and lettuce and various other ingredients.

I realize they were busy, but after my son had queso and pieces of chicken flailed onto his burrito, he would…

The counters were an absolute mess with food all over the place. Then the guy takes our order and doesn't know what Carnitas is? LOL he starts putting steak in our Carnitas bowl. We had to show him where the carnitas was.

Then another guy takes the rice from a bowl that has been sitting there and dumps it back into the main container of rice. If that wasn't bad enough, they were out of sour cream and Guacamole! Laughable really but unacceptable! Hello?

Mexican restaurant and no sour cream. or Guacamole? The meats look like they had been sitting out for a while and the entire counter was disgusting! This location in Citrus Park used to have a line out the door all the time.

Now I see why no one was in there. I am not sure why they went downhill so fast but WOW has it ever. Someone should…

I placed a to go order at 2400 West International Speedway Blvd in Daytona Beach, FL. I witnessed one of the servers (a white female with pink hair), was taking food (chicken), that had dropped from the counter and brushing it back into the pan in which customers will be served.

I addressed her an told her that was disgusting what she had done and she began laughing. ” I requested to see a manager in which I spoke with.

Picked up order an the 2 quesadillas were folded so many times, they looked like a lump of mess! You couldn’t even bite down on the chips there were greasy and chewy. No crunch!

My son ordered a double steak burrito and discovered it had NO meat, just cheese and rice. I had ordered roasted corn and guac. The guac had a piece of peel in it and the corn was not roasted AT ALL.

The Bexley, OH location screws up our food order more often than not. It needs to have new management or to be closed.

someone else came.. cheeses was empty too! lol I was charged for extra chicken in which I didn't ask for or receive! Not days trying to get some satisfaction out of my $23

I am requesting a refund for my order that was placed on 4/6/21. I waited 1 hour for my order when my order was than given to someone else. The costumer service is horrible and they talk to you with no respect.

I will never ever go back to Chipotle again.

m. today 03-22-2021 at the chipolte located at 2011 N Dale Mabry Hwy Tampa, FL 33607ordered a quesadilla with corn salsa, corn salsa was completly frozen and unedible also ordered tacos with extra cheese, not only did it not come with any extra cheese there was barely anything inside the taco.

this is not the first issue i have had with this chipolte and something needs to be done about this. Chipolte is not cheap and your employees should make sure that they are providing your customers with the food we are paying for, to be honest this is just completely unacceptable!!

I will not be returning. I have tried uploaded the picture I took of the taco for your review, it would not allow me to upload it, howver i do have the photo and would be more than happy to provide it to you some other…

I live in Summerville, SC Chipotle is my favorite place to eat but more times than not they are out of the vinegarette. When I asked today if they had any I was told they didn't have enough time to make it. The sense in ordering a salad is to top it off with the dressing.

I am extremely disappointed at the moment. Been ordering for years at the Hampton, VA location. I am unable to reach a Supervisor about 3 online orders I placed today. I would like a complete refund for my order. I've been online trying to cancel an order for an hour and no such luck.

When I got the order it was incorrect. I have no words. com if you need to reach me and phone number is 757-325-5874.

Buy for my wife and she usually likes it very much but today 7/26 my purchase in dover de was very unsatisfactory. She said portions were small and somewhat dry.

Only half of the online order was prepared and provided to me. Didn't realize until I got home that I only had half of the order as it was ordered by my spouse. Try to call to ask that it be resolved.

Could never reach a person by telephone. When I finally did go back in to retrieve the order, I was treated like it was my mistake. No compensation whatsoever was offered.

Submitted an online order on 5/22/20 but realized that it was the incorrect location (Kamm's Corner). 40 back to my account. It is now, 5/28 and no refund. Called the store 3 times and asked for a Manager but was put on hold each time without a response or a call back.

The order was under Willie Richard (my boyfriend) but I used my debit card for the purchase. Still waiting for a response and refund.

the chipotle on 34tn steet in empire state building wouldnt give me a dressing i always received one but i spoke to manager return my food and got a refund you lost me as a customer never going back there the lettuce was brown and the chicken was the last, god knows how long was that sitting there.

I will go back to DOS TOROS they have great customer service maybe your employees need a training on that people skills and not argue with the customers.

On Feb. 4th , 2020 I ordered food from Chipotle in in Decatur, Ill. and got Food Poisoning/E Coli , I reported it to the store Maneger (Erin) on Feb, 14th 2020 and have not been contacted as to my Health since !!!! Willie Jones (414)377-1947

Hi my name is William Unfortunately I am wasting time making a complaint 3822 Cross Creek Road Malibu CA. 90265 PH : 1-424-644-2184 Host : Harrison Order #311 Called Manager Luis Perez said He would refund me if I drove back over there after my 12 hour work shift I have to Drive back to get refund ?

Really how about you just make food Consistent the same Chipotle claims its Delicousness This is one of many time I have been disappointed with my food and serve I will try to list to list all of the different things that Happened Today 02-07-2020 at exactly 3:47 pm I went to buy three Burrito bowls two chicken two steak I looked at the Steak and it looked dry and nasty I asked when would a new batch of steak be ready ?

They said a while not indicating how long it would be ? then she just…

Ordered online from Mockingbird Lane location in Dallas for P/U at 12:30. I got some kind of beef instead of chicken. I got black beans instead of pinto bean and I got white rice instead of brown. TOTALLY RUINED MY LUNCH!

I ordered a Chicken Burrito and 3 hard shell tacos on 01/26/20. My burrito was packed with a lot of lettuce and there was no corn when I specifically asked for extra corn. There is always an issue when I order online.

I am very disappointed with the service I received from Chipotle. I even tried calling the store back numerous times but there was no answer. The burrito and tacos tasted horrible!

I been going here for a couple of years. Sometimes, the cashiers have been catty and rude. Last week, the girl asked what condiments I wanted. I told her Everything except sour cream and hot sauce”. She puts on sour cream.

I looked at her, like I not want it. She did offer to start over. I even apologized for her mistake a and she ignored me. Tonight, I was in line. An employee said “ exuse me”, very rudely and thought he was gonna push me. I nice to everyone.

I feel like not even coming back here. Is is so difficult to be polite?

ORDERED 3 BOWLS ASKED FOR AND PAID EXTRA MEAT ON BARBACOA, DIDN'T RECEIVE IT. WAS CHARGED FOR GUACAMOLE, DIDN'T ASK FOR IT, BUT WAS CHARGED FOR IT. I CALLED TO SPEAK TO A MANAGER, PUT ME ON HOLD FOR SEVERAL MINUTES, CAME BACK TO THE PHONE TO INFORM ME OH HE STEPPED OUT, TOOK MY NAME AND NUMBER AND SAID HE WOULD CALL ME BACK, HE NEVER CALLED ME.

SO I CALLED BACK AGAIN ASKED TO SPEAK TO THE MANAGER AGAIN THEY PUT ME ON HOLD FOR SEVERAL MINUTES AGAIN, CAME BACK AND SAID HE WAS TOO BUSY TO ANSWER, HE WOULD CALL ME BACK ! I SAID NO GIVE ME HIS NAME, HIS NAME IS SHAWN OR SEAN BOYLE NOT SURE OF CORRECT SPELLING.

THIS IS VERY POOR CUSTOMER SERVICE, I HAVE PLENTY OF CHOICES, I DON'T HAVE TO SPEND MY HARD EARNED MONEY WITH CHIPOTLE !

Hi, My wife and I enjoy dining with you about twice a month. Saturday November 9th we had a late afternoon meal at your Augusta Ga. location. That night both of us suffered from stomach problems, My wife having the most trouble.

We think the sour cream was the problem, but who knows. Sunday was a miserable day as we both were sick. Monday morning we could keep food down but felt awful. I am up after midnight as my wife is still having problems.

We did not visit a Dr. but may have too. We would like a refund at the very least. Thanks, Steve Sherrer

I am trying to figure out your rewards program and I can not find anyone that knows what to tell me so I hope that you can help:) On line it says that you get 10 points for every dollar spent. 50 (Food only not delivery) on a catering order and only 625 points were added to my rewards on my app.

My order number is- 7BQ9E8JZA Snellville Presidential Plaza Store filled our order. Your help would be very much appreciated! Dawn

I ordered 5 bowels for a small meeting. My victors told me that the rice was very hard and the chips were salty and greasy. I had 4 chicken bowels and 1 steak bowel with the new steak.

Also I had two big bags of chips and they all went to waste because they couldn't eat it. I had sides of salsa and queso. My team couldn't return the food I paid for in cash because the line at Chinatown Washington dc location was to busy and we had a meeting to attend.

can I please have a refund or chipotle cards? our meeting was at the security exchange and commission in dc.

On 10/14/19 @ 6:30pm my spouse and I went to Chipotle located at 11728 W. Broad St, Short Pump Town Center. We ordered 3 tacos and a carne Asada bowl. The service we received was the worst ever since we have been going to that location.

The young man that was fixing our food just threw the toppings on the tacos and when asked for some sour cream he just dipped the spoon in the sour cream and globed the entire spoon full on one taco instead of using the spoon full for all three, he displayed and maintained a nonprofessional attitude throughout this entire process.

We asked for lettuce and he just threw it on top of all 3 tacos instead of putting the lettuce inside the tacos and was laughing while doing this. I asked if i could get some sour cream on my bowl and again he just took an…

Went to a Chipotle restaurant 1 week ago and the rice was not cooked thoroughly and ended up throwing away product.. registered a complaint right after and received no response.

We have been trying to call and email customer support for two days now. What we have learned is that there IS NO CUSTOMER SUPPORT. You call their "customer support" and they literally tell you to go to their "contact us" page on their website.

You do that AND THEY DO NOT CONTACT YOU. Our food was never made, and we were told to call this customer support number for a refund. The MANAGER of location 1608 Cortez Rd W, Bradenton FL 34207 told us to call this number and claimed they could not give us a refund at the store.

We are almost confident this company is scamming people by taking in an excess amount of online orders, and leading people to either leave without their food or they cancel in person and try to get a refund. They make the refund process almost non existent so the customer…

I ate at a chipotle in Pearland, TX off of 518 and 288. It has been months since my friend and I have been and we love the food. On Friday, Sep. 13th immediately upon completion of my chicken bowl my stomach began to hurt. I was in a store when I had to emergently run to the bathroom for diarrhea. Concurrently my friend that ate a vegetable salad began feeling nauseated and could not stop belching. We both finished the night feeling sick to our stomachs. This experience was so bad that neither one of us plan on ever eating at a chipotle again. I'm not sure if this is a sanitary issue with cleaning vegetables or if this is another case of tainted food but this should be addressed.

Thank you.

m. It took forever to get my food made first of all. After I had ordered 2 chicken bowls along with chips and queso I was given my food to be run up and told that there were no chips.

I told the young man working that had he told me this I would have not ordered the queso. There was no onions and green peppers and I was told that that would take ten minutes as well. I was then informed after asking for it that there was no vinaigrette dressing!!

If the store has run out of supplies, why are they still conducting business? While I waited to be rung up, the cashier walked away and begin to replenish straws and forks while the line built up at the counter.

She had to be told by another employee to come and man the register. Very unprofessional and poor service!

m. 9/11/2019 my wife and I stopped in Chipotle located in Dover DE. My wife ordered a steak bowl. she was told it would be a few minutes because steak wasnt done yet. I then ordered a chicken bowl. After about five minutes steak was done and the youmg lady waiting on my wife proceded to fill two more orders for two guys that just came in the store.

The young lady at the register asked the girl what she was doing and that my wife was waiting for steak. The two guys also recieved large portions of steak on their order compared to what my wife received. Before my wife got her food a friend of the young lady serving my wife reached across the counter to show the girl waiting on my wife some picture on her cell phone.

The young lady at the register apologised to my wife and I. This location…

I ordered on line today. I ordered two burrito bowls, one chicken, the other veggie. I was disappointed when I arrived at the store to pick up my order, and was advised there was no guacamole. I would have preferred that SOMEONE from the store I ordered from call me to advise and I could have decided if I still wanted to order. This was not done.

I agreed to take the order as is, with a side of cheese sauce and chips to make up for BOTH orders not having guacamole. ONLY to arrive back at my work to another disappointment! I ordered tomatilla green sauce on both bowls and NEITHER had it.

The veggie bowl also did not have the fajita veggies on it. I am sure you can imagine that this is definitely NOT a meal I wanted or paid for. So I called the store 816-942-3605 and spoke to Kyla (she…

Please see the attachments. I only get a 1/2 hour for lunch and ordered from chipotle today. Then I came back from lunch and come to find out someone didn't put lettuce on my tacos!!!! Lets be honest who eats tacos without lettuce.

I for one love love love tacos so I consider my self a taco connoisseur. so if you could image my disappointment when I get back to work and I have a no lettuce taco. Please review the photos I took. com

at 3565 Nicholasville Rd. Lexington KY 40503 So the next day I could take my co-worker to grab lunch right after our training... We only got 2 bowls and 1 bag of chips... I don't think we used the $30 dls from my gift card...

Two weeks later knowing I still had money in this card,I went to the other chipotle that is on 345 S. Limestone Lexington ky 40508 I tried to use my gift card again, the girl at the register swipe it,and said it didn't work!!

I said what do you mean I doesn't work,I know I still have money in it! why buy a gift card if I'm not going to be able to use it,she made me pay my meal AGAIN, knowing I had $ in this card, I I bought a bowl,kids meal for my boy, it was close to $15 dls!!!!

I am VERY UPSET THAT I HAD TO SPEND MORE MONEY ON A MEAL THAT I COULD probably will…

I’m complaining against usc location African Americans girl with a weave and long eye lashes very unprofessional accused me of getting double meat leaf my food on counter to go get green sauce and never came back until 10 mins later I’m very upset

Your employees need to learn how to make tacos. I had ordered 3 tacos and they gave me all chicken with barely any cheese and lettuce. That is not a taco. Please understand that this is peoples food and you guys are not cheap.

I tried calling but a machine would not let me talk to someone directly.

Also, your workers do not look happy to be working there.

I purchased a chicken burrito bowl on 7.27.19 on a Saturday at your 311 S. Wacker location in Chicago Illinois. When I opened it to eat there was 2 strands of hair in my food, I went back to tell them what I experienced and showed them and I was told to contact you all with my complaint.

I was picking up an order and it wasn't there. They said that two or three other people picked up the order by that name and they couldn't do anything about it so basically someone else stole my food and the manager would not help me. What kind of customer service is this?!

For the third time in two weeks I went to the Chipotle store in Wayne PA on Lancaster Avenue All three times they did not have the citrus dressing for the salad I have to have dressing on my salad now today it’s 320 but I was here the other day at lunchtime 11 o’clock and they were already out I’m sorry no excuses that is terrible management and I will never come back to this store again

484 919 5237

I went to the Chipotle restaurant located at 3757 S Gilbert Rd #110, Gilbert, AZ 85297. My order included a side of guacamole; however, when I got home, I opened the bag and there was no guacamole. I had to drive back to the chipotle and get my guacamole.

This is the THIRD time at this location that they have failed to complete the order. Your employees at this location appear to much more concerned with their break and not customer service. I can be contacted at 480-748-8748.

The store was dirty, they were out of straws, napkins and lids. My rice was under cooked as well as meat bring in the beans and veggies and the toppings weren’t dispersed amongst the meal but rather in small lumps.

They didn’t have any ice in the machine and many employees stood around on their phones or staring in peoples faces while in line. I didn’t receive a receipt and was charged $15 for a burritto chips and drink which is more then I have paid previously at many locations.

I purchased a chicken burrito bowl tonight 7/12/19 at the Alaking Ct location in Capitol Heights 20743 at 7:46 pm and the chicken was left off, when I ask the person to ask the server if she put chicken on she said no. They put chicken in a little container, I told the server the chicken didn't look like it was enough they said that was the amount.

I get home the chicken was not enough for the bowl and it was to spicy. I am very dissatisfied with the meal and it did not taste good I have half a bowl with no meat and my mouth is burning from the spice on the meat.

Horrie experience this time around with my catering order. Been more than satisfied in the past. Here are the two big issues- 1) they screwed up the order 2) the amount of food given was definitely not enough. Not sure how they measured this time around but as I mentioned in the past I’ve never had an issue.

I took this complaint directly to the Manager Manny at the Holmdel, NJ location. I was promised that things will be worked out, and a full refund will be given. In addition for the inconvenience he will provide some meal cards.

I was told he would get in touch with the catering department and call me back. A week later I called again and spoke to another manager who promised to get in touch with Manny and call me back. Yet again a week or more passes and I call back only to get the…

Chipotle on RT 51, in Pittsburgh Pa(Pleasant Hills) did not have rice today!!!! How the heck are you running a restaurant that basically sells rice dishes without rice! Smh

I order lunch for the office as I always do. 1/2 the order was left behind I call Seaport Boston they told me doordash will bring it to us. here it is over an hour later no food. I called back I don't know what the ladys name is hiny , tiny miny I don't know she would not spell it for I asked for another manager I got Nicolis or something don't know what her name is either. I was told it's not Chipotles fault call door dash. I did not order from door dash I order from you. I am call American Express putting a hold on this amount $242.75

thank you Christine Corbitt Reflex Lighting 617-269-4510

June 26th at 2:40pm I went to Solon,Ohio chipotle on Aurora rd. I ordered a chicken bowl with sour cream on the side. when I went to pay for it there was no sour cream on the side it was on my food. I politely ask the young African American girl who wore braces if she could make me another bowl. She then stated you need to be more specific I said I was . she started smacking her lips and rolling her eyes at me. I only have 30 minutes for lunch so I left. I did not purchase the bowl and she was still making rude comments as I left. I tried numerous times to call the store but the phone rings busy. This is unacceptable. If she is not happy working with the public she should try looking for new employment.

Tiara Hardy,

216-338-8942

My chips were stale and they had no salt or lime on them

I was trying to submit my order online and the websites were not working. When going to confirm payment it kicked me out like it it did not go through. Looking back at my bank statements it still went ahead and charged me twice one for my order and a second time again.

When I went to the Chipolte in North Kissimmee, florida, I tried to get into the store at 10:45am, but, they didn't open the doors till like 10:50 am.

Also, when I was checking out with my husband, they didn't give me one of those round trays to put our food on. Employees were drinking coke and such out of the drink machines. I complained to the employee that waited on me, but, he didn't care.

It was a guy with Glasses about 30 years old. Why don't employees care about you and why are they drinking out of the drink machines, but, not giving me a tray is not acceptable. THis is the chipotle in the loop in north kissimee, florida, I mean why didn't the guy give me a tray to put my food and drink on.

Also, they were missing a trash can too, to put trash in, there are 2 at the store and one…

I went to chipolte on Tuesday June 4th for a buy one get one free burrito with my friends and both of us did not get a free burrito. they used my rewards points instead which is not fair. I would like to be reimbursed. cathy McCormack 9175747414

Just ordered chipotle bowl at Westfield mall San Francisco to go and when I got home i could not eat is as it was HIGHLY salted! please have someone taste food before it is brought out. I now have to throw away my $13 meal. Very dissapointed.