Choice Hotels

I stayed at location in Southfield Michigan Sept 23 thru 25th. The hotel smelled with foul odor due to mildew carpet. We asked a cleaning lady in the hallway to leave extra towels in bedroom leaving out room on the 24th 2pm.

When we returned that evening we noticed cell phone which was let next to tv was gone. Reported to Manager at checkout morning on 25th. Manager Billy claimed he was investigating and would contact me. It's 8 days later and I still have not heard back. I am VERY annoyed!

I recently stayed at the Sleep Inn at 595 Warrenton Road, Fredericksburg Virginia. I travel frequently to both Durham and the Outer Banks and use it as a halfway point to break up my 10 hour drive. I always request a room on the second floor since I am a light sleeper and the noise from upstairs bothers me. Although the hotel is very basic, it I had always found it to be clean and comfortable and the staff is usually extremely accommodating.

On September 9th, 2023 I had a completely different experience. I arrived about 40 minutes before check-in and was told the rooms were not ready yet. I knew I was early and was totally fine with that, but when the reservationist double checked she said that there was a room on the top floor that was ready. I was thrilled since I had already unloaded…

I had so many extra points I purchased a $100 Home Depot gift card from Choice hotel Priviledges account in July 2023. I called on Aug 8th 2023 to see where in was, she said anytime I should receive it .

I called again end of Aug was told it just was requested on Aug 8Th? I said no I ordered it in July she said they couldn't do anything. I called again and was told at the latest Sept 5, 2023 I'd have it.

It's Sept 9th still nothing and I'm out $100 gift card. Worse part! They don't care they are just terrible rude on the phone even after I asked to be transfered to anyone who could help me. I tried calling again and I'm in a que line of 672 phone calls. Are you kidding?

Never again they' ve lost my business .

Mr. Yi Chen 509A Av.Claremont Westmount QC CANADA H3Y2N6 Tel. 514-586-7398 ad50007132@yahoo.com

To Choice Hotels Gourp

Subject: Complain PARK INN BY RADISSON TORONTO – MARKHAM,ON ,CA L3R8E3 )

Dear General Manager,

I made a reservation through Expedia for a 1-night stay at PARK INN BY RADISSON TORONTO – MARKHAM on the evening of August 26th, around 10 PM. My wife and I checked in at the hotel and used the key provided by the front desk to enter Room 134. To our surprise, we found three large, half-naked African-American men engaged in an inappropriate activity on the king-sized bed. We were shocked and frozen in the doorway, and my wife even let out a scream. The three men immediately stood up in their half-naked state, confronted us, and loudly questioned how we could open the door and…

I had a stay at the hotel last October and have been trying to write letters to all kinds of places were it says it's a choice hotel's address, but couldn't get through. Our issues with the hotel were that the price was increased greatly after we got there, it was not what we were told online, but when we did get there, the bedding was dirty.

The microwave was filthy the tub had a leak, a constant loud leak, and it was dirty. The reservations was all mixed up even though I had done it online and had a receipt. The floor was dirty, the equipment in the room where we had breakfast, half of it was broken (like we never got juice or anything).

And I would like to get a refund on what we paid--At least a partial refund for what we had to deal with.

I have stayed here since June 6th I have had to switch rooms multiple times the people that work here the staff are very rude I feel like I'm being treated as if I'm in jail I've asked numerous of times for a door to be fixed his roaches in my refrigerator the woman that works the front desk is so rude and bullies all of the guests nobody does anything about it they have stolen one of my items of my property they have overcharged me numerous of times and I am a vet from the army I have roaches in my in my room and

no one has done anything about it they have double booked me I've called corporate no one said anything about it what do I do they banged on my door at 9:30 in the morning to check out is at 11:00 I pay every day the staff won't give you towels they won't give you toilet paper…

My kids and I had to stay in my car last night because I was charged for my reservation at sleep inn in albuquerque only to be told I'm on the do not rent list. They said they refunded me my money and it would be back on my card immediately but it wasn't I then spent the next 31/2 hours on phone with choice hotel customer service I had gotten disconnected a bunch of times my last call the supervisor Krystal was very rude and unhelpful.

I had no other money last night and was unable to get a room resulting in my kids having to sleep in car in extreme heat. I was told I could be comped a room at a different hotel by one person then disconnected and then told no they couldn't help me the last person I spoke with named Krystal was very rude.

I spent over $700 at sleep inn through you guys in…

46 in cash he wasn't letting me back in room and was putting me in jail ... I will sue them and my law says it will win big ... to show him he has a boss and someone to answer to... thank u

The last who answered the phone on 06/23/2023 at 225 pm on Friday was very rude g kept trying to tell me I need to call my 3rd party I tried to tell her I dude she hung up on me I called back she cussed me I then told her I just wanted to change the booking she told me I had to call them I said they're already did and she got caught in her lie and then she said oh well so

now I'm gonna try and make it to check in to one of your hotels even tho after this I really don't want to go near it but I really don't feel like giving this company 120$ for no reason I have kids she was ridiculous tho.

Stayed a quality inn in midtown savannah, was charged way over the amount of my stay, and refuse to help out. Had to get a hold of my CC company to dispute the charges. I would recommend everyone watch the CC statements after checking out as they keep adding charges.

CUSTOMER BE WARE

The front desk lady keeps telling me my kids can’t me outside of the room after 9, being very rude to me(was at check-in too! To the point I’d even asked if she wanted us staying here) while there’s people outside grilling, other kids running around playing tag & catching ball.

AND when there was people in the pool after it had apparently closed!! My kids were playing “monkey in the middle” and being quite(as they had been instructed by me) Why she felt the need to single me out while other people are still out here making ten times as mush noise as my children were!

I will never stay at this hotel again! I don’t see how they get repeated business! We started our stay June 1st and was supposed to stay til the 9th but we will be leaving early because of her!!!

Yes so I need to know how I have stayed at a comfort suites location like 10 or more times and how tonight the man at front desk said because my license was local said I could not stay there. I had a reservation and already paid for the room and he was rude and would not let me talk to the other women who always checks me in .

Please tell why all of a sudden he said that . That's is bs and wrong !!!!

Have stayed several times here. With my son. Each time it is going down. They quit serving breakfast , the rooms are not as clean, the supplies in the room are not usually there. And the room fees are too much.

We come to MDanderson for my son. Really enjoyed first few times. Really am disappointed that choice would associate their name with this kind of hotel. I have choice awards, but my son pays for the room. We may try one more time, but will be looking for a nicer hotel if it isn’t fixed.

Several others customers feel this way. Thank you

I called twice and got hung-up on each time. I tried getting a hotel through your app and it wouldn't process my stay. I was trying to use points. I had to end up paying full price. I don't want your apology, I want a free stay or some points and tell your employees; most of them if not all are Asians because you don't want to pay proper wages, not to hang-up on customers.

Don't stay at this hotel! They will fraudulently charge your account of $150! When we checked in at midnight, the manager, sara, was upset and rude that we disturbed her bong hits. She and the entire office reeked of marijuana and she was completely baked! She was so stoned that she put the reservation under my husbands first and middle name rather his first and last. We didnt know this until we contacted corporate, Choice hotels. Choice hotels could not find the reservation because of this. They had to use the last 4 digits of the debit card to figire it out.

We slept for 4 hours before leaving. The bathroom was covered in mold. Just nasty. The next day, the hotel manager, sara leaves a voicemail stating she charged us $150 because we "didnt tell her we had a pet or an injury." She said…

I have a case number with Choice Hotel 11280807. The event happened on March 17 If I heard the story from someone else I would find it unbelievable, but since it happened to me, my 2 daughters and my granddaughter I still find it unbelievable.

At 11:00 at night we were told to leave or she would call the police! We should have let her call! We did leave! We had not been drinking, nor arguing I’m going to turn 80 this year! And I have never had anything so bizarre happen in my life!

I’m sure she has got some crazy things she has made up! All I know is at 11:00 at night we were out on street with no place to go! The thing that really bothers me is I asked for the manager at Plano to contact me, he did not!

My case was supposed to have been turned in and no one has responded!

I made a handicap reservation three weeks in advance at Quality Inn in Monroe,Mi. When we got there it was over booked and according to them that’s not the room I reserved, and didn’t get any room there. I ended up staying at the Quality Inn in Dundee and my daughter had to pay.

I stayed in bed for a day and a half because I was so exhausted dealing with this. We had cock riches in our Monroe and people running around up stairs all hours of the night.? I am highly upset with Choice.

I asked for 2 free nights at the Econo lodge in Monroe for the king handicap room the end of April. I feel that with what I have gone through it’s he least Choice can do. Will you give me that

We have always had satisfactory stays at Quality Inn and are a member of Choice Hotels. This was the worst ever. Quality Inn 2602 Navajo Blvd, Holbrook, AZ TV did not work and GM was going to send someone right over, never showed. Ice machine did not work, hot water was warm, no breakfast because no one showed up and there was no one manning front desk. Hair dryer is a fire hazard as it gets red hot but no air. After the TV report, GM said he would give us a 10% discount but with everything else that happened, we expect a full refund. And last but not least the room smelled. This morning I checked my credit card and was charged for two nights. Unless I hear from someone, I am going to dispute all charges.

Hank Kollross and Mary Gronnert Kollross 920-655-3728

We had an experience on 1/28/23.. We checked in about 7:30pm. We dropped everything off in our room and we put our carry case in a drawer. We took everything of value out of it, but left out laptop. We were probably in the room for 10 to 15 minutes.

We placed a do not disturb sign on our door & went to the front desk and asked for a place to eat and were told a couple of options. We went out and came back about 9pm. We walked in out room and the drawer was open and all of our carry on zippers were open as they had been gone thru.

The good thing was the computer was still there. I had everything of value with me when I left the room. We went down and told the manager and she said only she and the housekeeping has keys and she didn't use hers.

She said we could contact police but that was…

I had a medical appointment at a distance from my home that was to far for me to drive round trip. So sn appointment was made through your company for the comfort inn at Emporia ,Ks for the night of January,26.

The circumstances of my medical appointment changed, and I tried to cancel my reservation and after going through your customer service service was denied s refund because I was one day late they said in cancellation. So I paid $104.

For a room I never used, and very possibly was rented again to someone else when I didn't show up. I fully understand your low customer ratings, wish I had looked before I made the reservation.

Recently stayed at Quality Inn in Elton-St. Augustine Fl. from Friday Jan 20, 2023 to Jan 22, 2023 & sorry to say that there were many things that were NOT satisfactory. Trouble with door lock & key cards had to be re-programmed.

Soap that was there were small & not suitable for the two of us for two days. The sink water was very slow to drain. A few lamps did not work & there were no outlets for them. My wife & I stayed 2 days, no one came to make the bed or replenish soap, towels, toilet paper, & alarm clock broken.

The “breakfast” was very poor at best. No creamer for coffee, just powdered creamer. There was only two choices waffles or oatmeal. Very,very disappointed with this hotel. We have booked rooms with Choice Hotels many, many times and never have we experienced such a very…

My name is Felix Alicea. I am an active duty soldier that stayed at one of your properties located at 562 Cross Creek Mall, Fayetteville, NC 28303 from 15-19 January 2023..

My stay was the worst I have experienced at a hotel. If I had seen for my very own eyes, I would have changed to another hotel.

My complaints are;

Room was never cleaned during my stay, I had to dump my own trash. Never received clean linen, was stuck with the same linen during my stay. Hotel management informed me that I have to ask for my room clean (which is only done after four nights) and had to put a request for it to be cleaned!!

and water in the shower was either cold or scolding hot.

Mattress had bed bugs that I am submitting pictures of my bites on my body and the bed. Since the hotel never clean the…

The owner at Econolodge in Cartersville, GA was beyond rude. He was screaming at me in lobby face to face and smelled of liquor. All because I had 2 small working dogs with papers when checking out. He did not ask me at check-in about dogs.

The reason I chose that hotel was because it was pet friendly with no cost for working dogs. He was ridiculously angry so I walked out. 23, the remaining balance on card. Very Very Unprofessional!!!

We recently stayed at one of your hotels. It was the Rodeway Inn & Suites in Ft. Lauderdale FL. The check-in line was very long and took forever to check-in. The room was fair but twice the fire alarm went off because of smoke in the kitchen.

Also the band music from the next door bar was very loud and kept us up until 1 in the morning. We ate at the bar next door (Marina 84) and the service was not that great. When I got the check I saw where they automatically attached an 18% gratuity to it.

The service was definitely not worth that so I went to he manager to complain and pretty much blew me off saying "it is what it is". I doubt we will ever stay here again.

hello this complaint is on a gm hew works at the road way in here in billings Montana he was very rude to me and he does not have a very good attitude wean it comes to complaints and i dont now how bobby got to be gm of this motel i have seen him many times go off on people and he has been very rude to a lot of people and if this is how he treats gust then he does not need to be here the address of this motel is 1315 north 27th st

My wife is going through evaluation for a lung transplant at University Hospital in Indianapolis. We live in Ohio, so we have to travel to Indianapolis and stay overnight for tests they've scheduled.

For our most recent tests we booked a room in the Sleep Inn. For reference, this is the SLEEP INN & SUITES AND CONFERENCE CENTER DOWNTOWN, 1244 W 16TH ST , INDIANAPOLIS, INDIANA 46202. We had stayed at this Sleep Inn once before and had a bad experience, but we figured since it's so close to the hospital we'd give them another chance and this week we stayed there October 25, 26 and 27.

From 2 AM through 4AM on Tuesday, 25 October, there was a loud banging echoing up and down the first floor hall. I called the desk numerous times, but my calls went unanswered. Finally at 4AM I got dressed and…

92 I understand that because if I wasn't supposed to get my room for 67 dollars I really like this hotel I'm just very upset with the way that I've been treated and my sister so I would really like for someone to get got back in contact with me as soon as possible today if possible

I showed up at 5 pm yesterday I noticed from the very beginning the first time I use the restroom upstairs that the toilet was clogged in about an hour went by and I was very very cold and I noticed that the downstairs wall unit would not blow hot heat and then I went upstairs and noticed that the top floor level would not go to heat it said it was 60° so

I tried to wait a while and see what would happen nothing happened I noticed there was cold air blowing in the vents from the vents and it was already a very cold night and that is why I paid 100 In a hotel I have been sick for the past three days I feel worse I even have a family member that laid in the bed and

said this bed is ice cold so we went to the desk he refuse to change our rooms did not offer us a plunger gave us a space…

Do not ever stay at a Choice Hotel! We reserved rooms in SC for a race. We went to hotel before race and were told rooms were not ready. Went back to check in after the race and we were told rooms were no longer available.

To top it off I was charoged for room that was given to someone else. I have been fighting with them since Sept 2019 for reimbursement of room. They keep telling me that check is in mail. ". It is now December 2019 and still no reimbursement!

I will never stay in Choice Hotel ever again, even if my life depends on it!

I stayed at Comfort Suites, 15555 John F. Kennedy Blvd, Houston TX on 14 Oct, 2019. The first 3 rooms they gave me the phones didn't work. The front desk gave me keys to 2 more to check, one of them smell like cigarettes and the carpet had stuff al over it, had not been vacuumed. (I have pictures). The room I did stay in when you picked up the phone the cord would fall of of the receiver. When I checked out I ask that the manager contact me. When I didn't receive a call from him I contacted the hotel 3 times of which he was never there. I ask if he ever worked and was told he doesn't have set hours, that he comes and goes, that they don't see him very much.

I called their Corp office to file a complain. After talking to the customer service she said the matter would be taken up higher…

First, let me say that I talked to a customer service representative with Choice Hotels and was awarded 10,000 points for the problems incurred with our stay at the Quality Inn in Seymour, Indiana, July 25th through July 28th. While this was a nice gesture, it did not make me feel like I had been heard regarding several issues.

When we arrived, our room smelled horrible - like someone had urinated in the corners or the air-conditioner was leaking causing the carpet to smell sour. We went to Wal-Mart and bought some air fresher. The next morning, the room didn't smell any better so I talked to the clerk at the front desk.

She went with me to the room and agreed that it smelled awful. She got some of the heavy-duty deodorizer the hotel uses to spray the rooms. We were told to check back at…

The hotel staff of Defuniak Springs, Florida were rotten, selfish, arrogant and unprofessional. On Friday 8/30 a morbidly obese blonde front desk clerk begrudgingly helped me w/my bags. I am a critically disabled woman over 65, and not one of the staff at this property wanted to assist me.

The night manager authorized late checkout at 12 noon on Saturday, 9/7/19. A brunette housekeeping woman belligerently insisted that checkout was 11a, period after she disturbed me three times by pounding repeatedly on my door, expecting me to RUSH to get out for her at 11a.

Housekeeping, maintenance, and front desk banged up on me when I checked out, yelling at me. Not one of them wanted to assist a dying 4th stage metastatic cancer patient, and they ignorantly disregarded that I walked slow and in…

All the points that disappear from my account in the past and even though they say that they have an expiration date or Dr. Carreon and either way they seem to disappear of the the rooms that have caused any physical injury and even after notifying the front desk and nothing happens I actually and

get treated worse at this recent visit as well to weeks ago I spent it at tonight‘s expense of expenses day at comfort suites Inn &Suites in Vancouver Washington and the toilet seat head well nothing visible that I could see at that point until I sat on it and it was to my bottom and it ended up taking a chunk of skin and I bled a lot I try to contact front desk about it and well I am I got a little holder no answers to my even emails texts repeatedly and

I just let it go like I usually have to…

This motel had the audacity to call me and accuse me of not paying for my room after I paid in full with cash. What really made me mad was she wanted a receipt she demanded my debit card she was rude, all she should have done instead of accusing nice people whiles on vacation was call the guy that worked last night. Horrible horrible I'd never steal a night at a motel I'll never stay there again

comfort inn mercer PA. never stay here. room 146 had poop in toilet, hair in tub, dirty shower curtain and trash papers on floor between night stand and bed then the bed was full of black bugs , and the other be had a lot of animal hair all over the bedspread!

then went to office to complain they changed the room to room 154 went into 154 again the beds were full of black bugs with wings on some. my son got all bit up in the 3 minutes we was in the room .

went back to office and handed in the keys and left drove 30 min down the road and stayed at a holiday inn express ! called corporate guest relations and all they would do was give me 2,000 points ….

really its a minimum of 8k point for a free night somewhere. and i had to pay almost double for 1 night at holiday inn but i guess 80 a…

Member #: LXH014713 - Leonard Heiselt - Confirmation Number: 81827018 1. When we checked in about 5 PM July 12, 2019, we learned that our reservation for a King Non-smoking was not being honored, all they had was a smoking room.

00 (something is terribly wrong with this picture). 2. The room and property was substandard, in very poor condition, the worst I've ever stayed in. A. The entry steps (2 steps) was rock and same color as the walkway, my wife lost her balance and fell hurting herself. B. The TV was inoperable. no remote control functions.

The Desk Clerk come to the room, had 2 other remotes and finally turned the TV on, was able to select "1" channel, and told us to try and not change anything, they would try and get a repairman out the next day. it was fixed the next day. C.…

Haven't clean my room in two weeks they keep saying they but never do I've talked to 3 different people and nothing is getting dont I'm here for work I will check out and never stay at a extended stay again

The room smelled of musty odor. There were nats in the sink. The bedding wasn't fresh. Got bit by a bug on toe. Lobby not appealing so didn't even try continental breakfast. Not even coffee. If Choice has a choice on what motels to include, I would not include this one.

I waited to write because I thought I'd get a survey but I did not. Date was 6/28/2019. 64. Send someone to check it out themselves.

My husband and I stayed at the Quality Inn in Troy, AL on 6/12/19 - 6/14/19. The overall appearance of the facility is not up to par. The front entrance is dirty and needs to be painted. The landscape bushes are overgrown. The front door is peeling and needs to painted as well as the outside sidewalk. The check in counter desk has paint that is peeling.

Inside the room - There was an electrical wall socket over the sink that was held in place with tape and when I attempted to use it, it fell inside the wall. There was a dirty towel hanging on the bathroom door from a previous guest. The ceiling paint was peeling. I had to hold down the toilet handle for a substantial amount of time for it to flush each time. There was a fixture missing from the bathtub and a gaping hole was showing.

I…

My welcome at the Amarillo, TX Quality Inn 1515 I-40 East on 23 June 2019 was the worst I have ever experienced! I eagerly pulled into the QI complex noted above for our reservation at 9:45pm parking under the covered area directly in front of the door.

she didn't acknowledge or greet my wife and I when we approached the desk at all staring down at a computer screen on the customer left side of the counter. My wife mentioned that we had a reservation under my name, but we wanted to charge the room to a different credit card.

Any verbal or non-verbal communications by Chrissy were sharp, edgy and unwelcoming. Her mad or pissed off attitude showed up when said " sign here... no here! then raises her voice slightly SIGN at the bottom! My wife asked her if we were hopefully on the ground…

I received an email this morning at 9:30 AM for the 50,000 bonus point reward for signing up for the Choice Visa card, At 2:30 PM, I try to check out the details only to find that this offer has expired. Why so quick???? Dick Bertelsen

We recently stayed in the Comfort Inn and Suites in Irondale, Alabama. We have a trained service dog for medical purposes. At breakfast, one of the workers, named Patricia, told us that the dog was not allowed in the breakfast area.

We said he was because he is a service dog with full access legally. Patricia then proceeded to argue with me and say again that the dog was not allowed. We did not leave, but I heard Patricia bad mouthing me to another employee.

During checkout the lady at the front desk said that service animals are not allowed in the breakfast area because of "corporate policy". I told her the law states that service animals are allowed anywhere the handler needs to go by law and cannot be discriminated against.

She again said it was corporate policy and acted very rude…

Iarrived in Martinsville Va on Saturday June 8. i had a reservation but there was a car show in town so the hotel was booked so i was told by the front desk clerk (janell)to go ahead and pay for all 3 (three) nights.

Once i returned on Monday I HAD NOI RESERVATION. and the money was placed back on my card in 4 business days. i traveled 250 miles and thought i would have the room that i paid for.

So many complaints about losing precious Choice points it is not funny. We have been saving Choice points (32,391) for a once-in-a-lifetime trip to Japan back in Feb. Reservations were made, however, due to health issues we had to cancel the trip.

My family has been Loyalty Choice Hotels Members since 2016. Today, I was trying to book a hotel up in NYC for a family reunion, I was in shock finding out that all 32K points were gone; I emailed and inquired why, the customer service replied immediately & told me that my points were forfeited last 03/01/19 due to inactivity.

I have received NO warning, advise, or just plain notification from CHOICE about the expiration. I DID NOT FORFEIT my points, they were taken away from me without notice. My calculation of the expiration is Aug 2019. you…

We stayed here specifically because of the amazing advert in one of those hotel catalogs you get from the rest area. It boasted it was the newest in the city, hot fresh cookies,free candy in the room, and the big one - ULTRA CLEAN!

Also, only $39 with the coupon. Sounds great, right? Not so much. The guy who checked me in was great, but informed me they can only accept 15 of those coupons each day so my $39 was now $78. Ok, it happens.

We get to the room and it is a disaster. Walls are super dirty, carpet feels disgusting, and worst of all the entire place reaks like mildew! I couldn't use the pillows because I sleep on my side and they smelled of mildew.

I had to go back to my car and get my travel pillow. The breakfast was a huge disappointment. It said there was biscuits and gravy…

The Sleep Inn Bridgeton, Mo is falsely advertising PKF7 rate. I paid extra for this rate for two rooms. We had no problem parking and getting shuttle ride to airport but when we got back 5 days later called to get shuttle was told had new general manager and the shuttle service had been stopped. We would need to get taxi to our cars, we did have to get two cabs .I feel some reimbursement should be done. Desk clerk "who said she was office manager" would not let me talk General manager also informed me PKF7 rate didn’t include shuttle only using parking lot. That is not what is advertised online says shuttle to and from airport. She said no reimbursement would be done.

7 DAY PARK AND FLY = as advertised on Sleep Inn web site

Stay and park for 7 nights free with your next visit. Free…

I am currently being $860 for 8 nights stay at this hotel. due to this situation I am now unable to take my children on vacation this year because I don't have the money to pay for this room and our family vacation as well this is a terrible situation that this hotel has put me in and

I cannot believe that they are refusing to return my funds even with all of the evidence that I have presented them I will never stay at any of these hotels ever again and believe me I do a lot of traveling I own a transportation company and I refer a lot of my clients to these hotels which as of this date will cease and

desist I will send them to other hotels that don't Rob people. My name is Robert cephas my phone number is 614-218-2550

We stayed in the EconoLodge, a Choice Hotel, on E. 40th Ave, in Aurora, CO. on both May 16 & 26. We left our car in their "secure", "monitored by security cameras" parking area behind the hotel while we were traveling by plane.

This is a service they offer and they charge for. m. on 5/27 and checked in. Upon arising later that morning we found that our car had been broken into. The desk staff acted like he couldn't care less. Shrugged his shoulders. Didn't comment.

Didn't offer to review the camera footage until I asked. No manager available "she's comes in later". No help when I asked for nearby glass repair or auto repair. Shrugged his shoulders. Did give me a plastic bag for the broken glass after I asked.

Housekeeping provided a small broom, after we asked. Manager was same way when…

It regards my stay at the Comfort Inn and Suites Athens Atlanta between 12th and 22nd May this month.

First of all the booking. My CRS Confirmation # 66260159 was cancelled on 6th of May without my knowledge or advice to me . I attach the relative document. Where it says that my reservation was cancelled . . . . .

by x, it should read "cancelled by Comfort Inn and Suites" Then my payment. I have been charged twice and I have paid twice for my stay. 98 were correctly drawn from my Mastercard which I submitted. 61 was charged to my credit card, without my knowledge or with the use of the card.

I attach the applicable documents.

I stayed in your property from 5/ 3 - 5/5 I WENT TOSPEAK TO THE MANAGER BY THE NAME OF NELSON OF MISTREATMENT . I NEEDED TO STAY AN EXTRA NIGHT STAY AND HE TOLD. ME I HAD TO LEAVE BY 11 AMOR HE WOULD HAVE TO TAKE THE NECESSARY MEASURES BY CALLIN THE POLICE . COM .

FOR THE PAST 6 MONTHS IVE STAYED IN SO MANY PROPERTIES AND I HAVE NOT RECEIVED SUCH A BAD TREATMENT FROM AN HOTEL MANAGER . HIS NAME IS NELSON . I REQUIRE THE PROPERTY TO REFUND ME $201 . MY PHONE 973-204-7084 . com