Chrysler

2018 Chrysler Pacifica Touring Plus, having issues with a hard shift in transmission. Have taken it several times to Dealership with no resolution. The hard shift doesn't happen all the time.

My RAM truck stalled about 2 months ago. When towed it to the dealer they diagnosed a fuel pump failure which was due to an open recall. I had attempted to take care of the recall multiple times but I was told that the part was not available yet.

Now that it caused a bigger issue with the truck, it has been over 2 months and the truck is just sitting on the dealer. It has been impossible to get a rental car while the truck is waiting for repair. This should not happen.

The truck is 2 years old. It was obviously due to a faulty factory part. If I could get a loaner vehicle for the duration of the repair this situation would be more tolerable. Instead, countless phone calls and emails and still no loaner vehicle.

I will never buy Chrysler again in my life and will discourage as many of my…

Our waganeer has been at the dealer for a week can’t get a software update.7000 miles on it. So much for customer care my own 5 Dodge and Jeep vehicles so always been happy till now

A long list of defects with Pacifica 2021 and current open issue of $600 to replace auxillary batteries for start/stop and remote start. This is a defect and my car is out of 3 year warranty but I should NOT ahve to pay for this. Can someone contact me?

bought a 2008 town and country van. paid extra for their max care. had a misfire and they said it was plugs and wires, I have paid 500 dollars twice for two different sets, but that was not it so they said coil pack and guess what, that was not it.

they then said bad fuel injector and again that was not it. they now say its in the motor but because we did not have a power train inspection our coverage has been reduced and will not pay for it.

We had it done in 2013 and 2018 but they say we missed the january 2023 they dropped it. We had it in in september of 2022 for annual check out and work. they should have done it then but did not.

they are just looking for any reason to get out of this warranty. we were told this last year by one of their people there. I have paid for things in the…

I spoke with a rep at the Garber auto mall in green cove springs concerning a part I had fixed there, invoice 245104, Tiffany was very helpful. I had a Electronic Throttle body replaced there on Sept 9th 2022, the part was purchased through Napa, with a 2 yr warranty.

I now live in Rockwood Tennessee and I called Secret City Oakridge at 1005 Oakridge Turnpike. 865-482-7670, they said to have this looked at they needed the truck brought to them. 00 inspection fee to diagnose the problem. They rep was very matter of fact and quite Rude with me, when I spoke with their procedures.

this part is no longer made by Chrysler and is an after market part. the Oakridge said that the this is something the dealer in Fl will be responsible for, to get the part replaced, or that I may be needing to…

This is my 2nd car that I bought from this dealership within a eighth month period The dealership was great with my first car but they failed with the second. It was used looked good and was told it had been inspected no problems with it.

We started having problems within 30 days. We had a Carfax done and discovered there were 2 open recalls on this car. This was not discussed at purchase or disclosed. The car is in need of repairs and since we brought no coverage we are stuck with a lemon.

To be clear I believe they never inspected or was honest with my purchase. I will look elsewhere in buying my next purchase

In June 2023, before my truck hit 36,000 miles, I took it in to Peters RAM in Longview, TX for a warranty maintenance check and also to inform them of several electrical issues its been having:

Windows not auto rolling up or down Cruise control not working Radio not working and/ or blasting super loud and lowest volume Things taking an extra long time to load up, etc.

Its been months and they have yet to fix my truck. I have called, emailed, talked to managers- all with zero response.

My truck had electrical issues before my warranty went out and Peters refuses to fix it. They will not contact me back to explain themselves and have proven to be ignorant, lying, lazy, and unprofessional. Amanda Moss was my Service Advisor and I spoke to her Assistant Manager and neither have been any…

I bought a 2015 Jeep Cherokee with 26,800 miles on it in 2018. I have had problem with transmission since 2020. Dealer kept reprogramming computer. Said it wasn’t transmission. My Jeep started skipping in July this year. Did not take it to dealer because they had not fixed problem with transmission.

Local mechanic installed all main coils, oil filter housing, had burnt valve with only 71,000 miles. After all that t will not crank. Mechanic took it too local dealer and they said it was main computer went bad. Local mechanic could not get battery from dealer.

Had to order computer through another company. Now it want program. Dealer says there are no mopar battereies in United States to fix my Jeep. I owe money on my car and can’t afford another vehicle. I’m 73 years old and live on fixed…

April 24, 2023, I took my Jeep Renegrade Sport 2018 to Hondru Auto Elizabethtown, PA, phone number 717-367-6644, service advisor was Joe Smith. I needed a cylinder head #685747833aa, part was ordered on April 24, 2023, It was supposed to have been delivered on June 15, 2023, I was delayed until July 3, 2023.

my extended warranty paid for rental car from May 16-May 25, 2023. 2023-July 7, 2023. I had to pay for rental fee, which I do not feel like that was not mine to pay, since we have been waiting for part since April 24, 2023 until July &, 2023, I contact FCA customer Care and

was assigned several case managers, to no avail, nothing resolve, I have forward copies of repair from Hondru and receipts from Enterprise car rental, the last case manager I have actually talk to was Srilekhya at…

Lifter/camshaft failing in 5.7 Liter Hemi engine in 2014 Ram 1500 SLT Crew Cab

My 2017 Jeep Cherokee Lattitude is running very rough and it's hasn't thrown a code or anything. It idles high and is burning gas at a high rate. I understand that Milton Ruben is booked out and can't look at it for at least a week or so.

I have tha Max Care coverage on this vehicle. I understand that I am over the 100,000 mark where you get a loaner vehicle being without a vehicle for more then a week can't be done due to my work schedule.

I know that exceptiona can be masde on case by case basis. I am just asking for a little courtesy on this my vehicle isn't that far over the 100,000 mark and I don't want to keep driving it if there's an issue that could be made worse.

Please adivise on any help that can be done. Thanks in advance for any help!

I brought my wife's 2016 jeep wrangler Sahara for an oil leak and found that it was the value cover on the drivers side, we I had the same work done on the right side about 2 years ago. It is under cpo warranty and I have a 84 month extended warranty of the vehicle.

The vehicle was dropped off for this work and also rotating,align, and balance the wheels.

Also was going to get an oil change. The car only has 38000 miles on it. I was supposed to get this care back today 8/11/2023 since I brought in for service on 8/7/2023. I received a phone call from my service advisor on Tuesday 8/8/2023 and was told that they needed to order some parts but the car should be ready the evening of 8/10/2023.

I made during the time it is in the shop I had tried to contact my service advisor Wil Matos but…

1C6RR7GM3FS678681 I sent a complaint letter certified mail, signed by Kyle C. May 5/20/2023 and no one has responded. I have called and no one can help - seems the numbers I call don't speak with "corporate". Would someone please respond to my letter.

The paint on the front of my Pacifica hood is corroded and now chipping off. There is no issue any where else on the vehicle

I brought my vehicle in for an engine light issue. m. that the issue was indeed with the pump. The representative Adam who was very helpful, courteous, text me the results and said it was covered under warrantee. There were also going to fix a sensor in the back, look at brake lines and address recalls.

He said I would probably have vehicle back that evening. At 3:46 Adam called me and said the technician found diesel in the DEF tank. I questioned it greatly because any Diesel technitian knows that’s it’s very hard to mistakenly put Diesel in a DEF tank as the entry hole is way to small.

Even a gas tank bosses will not fit in it. So it would have to been purposely done which would indicate sabotage. When Ingot to the shop I asked to talk to the Diesel mechanic, (Dave). I asked him before…

I have a New 2023 Jeep Grand Cherokee (Summit) purchase four months ago from Chrysler/Jeep dealership commonwealth Jacksonville, Florida, the service four-wheel drive light has come on. Returned Jeep to dealership for repairs yesterday was toId I would have to rent a car at my own expense until diagnostic has been done which could take up to 72 hours.

I find this to be a bet unfair for a jeep just purchased 4 months ago please help with some clarification. Thanks

getting my jeep repaired and the warranty people keep denying the claim when all steps were followed by the dealership. my car has been at the dealer now for 2 months with no end in sight. the service manager at the dealership at Stoneridge jeep in Pleasanton, CA has said he has not experienced such poor customer service in all the years with Mopar as has with my case.

it stopped on me and wouldn’t start I had it towed back to shop in Nov 2022 and I can’t speak to anyone about the car . Every time I call they say the manager of technician is out .

Chrysler on Stonecrest, Ga . I’m single parent and have been paying uber and people for rides because I don’t have a car and it not fair . I paid 1700 and I don’t have a car . Evelyn Hooks 9025694311

0 Stars!! WARNING!! DO NOT PURCHASE WITH CHRYSLER!!!

My- purchased new- $48,000 RAM truck is having the engine repaired for the 3rd time in 4years of ownership. The costs are totaling over $10,000 and it has stranded me 3 times. Chrysler REFUSES to take responsibility. REFUSES to stand behind their products. REFUSES to care about their customers. CHRYSLER "CARE" and "customer service" are the biggest oxymorons you've ever heard. I will NEVER buy Chrysler products again.

PLEASE!! HEED MY WARNING!! STAY FAR AWAY! SPEND YOU MONEY ELSEWHERE.

I have a 2016 Ram Laramie and I am constantly having exhaust leaks where the exhaust bolts break off. It's the same problem on both sides that happen every time. I just had my 4th or 5th leak fixed and that should not happen.

Why is there not a recall to fix the problem so a customer don't have to deal with that. 7 hemi's if its happening to me. This just don't seem like very good customer relations to me. I love the truck but it's getting old to have to get Your problem fixed.

It's a big inconvenience every time this happen. Please get back with me with a solution. Perry Banks. 912-667-1939. com

My 2014 Jeep Grand Cherokee was under MOPAR extended factory warranty from Chrysler. This warranty covered everything bumper to bumper. In March, my engine started to shake and the check engine light came on. I immediately took my car in for servicing at Bayside Chrysler in Queens, NY.

The dealership informed me that my engine needed to be replaced as the cylinder heads were blown. This was a shock to me because I serviced that car every 3 months from Bayside. How could the engine just blow? The dealership told me that Mopar and Chrysler would need to inspect the original engine to see why it failed before replacing.

I did not receive an update until May... this was over 2 months renting cars to get to and from work and to pick up groceries. When I received the update from MOPAR, they…

My 2014 Jeep Grand Cherokee was under MOPAR extended factory warranty from Chrysler. This warranty covered everything bumper to bumper. In March, my engine started to shake and the check engine light came on. I immediately took my car in for servicing at Bayside Chrysler in Queens, NY.

The dealership informed me that my engine needed to be replaced as the cylinder heads were blown. This was a shock to me because I serviced that car every 3 months from Bayside. How could the engine just blow? The dealership told me that Mopar and Chrysler would need to inspect the original engine to see why it failed before replacing.

I did not receive an update until May... this was over 2 months renting cars to get to and from work and to pick up groceries. When I received the update from MOPAR, they…

I needed a new battery it cost 275 I have given them 410 $ they won't give my key back. my wife has arthritis and scheduled for gall bladder. they didn't give us new battery right away they recharged it for 200$ and gave it back to us it didn't start it was obvious to CAA guy the battery should not have been returned my wife had to run around with kids in the morning late for work.

they are holding my key hostage. 410 is enough for a new battery caa would put it in for free. I've serviced the truck twice at this dealership in the last 6 months they know the truck we have been very friendly to them this is out rageous

I was trying to schedule an appointment with your Pineville, NC service department and whoever answered the call did not state their name or the department, it was just a yawn and "yeah what do you need". When I told him what my service problem was, I was told to just bring the car in on Wednesday of next week with no time frame just "We open at 7:30" I asked do I have to make an appointment and

was told to just show up at 7:30 AM. Now, I have been using Stateline Chrysler in South Carolina as my go to for service hub but, they couldn't get me in until the 15 May, this was the reason for calling the Pineville, NC service facility.

Don't know if it was just a bad day, or he was tired, but I think a customer deserves more than "Yeah what do you need" Professionalism and respect goes a long…

I had purchased a Jeep Cherokee 2019 left over in Feb of 2020 at Chrysler of New Symnra, Fl. Since this past October of 2022 I had to have front brakes and struts ( which my mechanic said they were the lowest class put on the car. 53.

Now in May of 2023, I had to purchase 2 new front tires because they were worn on the inside of the tires and the steel belts were showing through. 44. I had 2 previous Chrysler seabrings and never had repairs like this.

I would appreciate an explanation. If I had taken to the dealer, it would have cost me a lot more. Rosemarie Mazzella 3043 S. com

I own a 2012 Chrysler 300. Only 52, 500 miles on it. The unconnect Bluetooth went out on me. I have been unable to use any Bluetooth functions. Upon calling around to local Chrysler dealerships in the area most of them could not get me an appointment to have it looked at for about two weeks to two months.

Which I find unacceptable service to be waiting that long for a repair on anything.

Secondly one was nice enough to fit me in just to try a reset which did not work and they used a code reader to see if any codes were displayed. I was then told the part would be 1400 to fix and that does not include labor.

Upon looking up Uconnect issues, I found that it is very common for this to go out and most Chrysler vehicles. If you have a stereo system with that many issues in it, it should not…

I have an obviously broken from strut In my ram promaster 3500. A week ago I scheduled an appointment in la paz bcs chrysler for today at 0800. On arrival they did not recognize my appointment because they were expecting a ram truck.

Once that was clarified the shop manager stated it would be a 3 day job to change one strut. After some discussing more timely options, as I live in the van, the service manager laughed and said he was not interested in doing the job.

He walked away and was not to be found for 30 minutes. make sure the issue was safe to drive. The service manager refused to engage until I asked what the legal requirements of the chrysler dealership was to ensure that chrysler vehicles were safe on the road.

He drove it around the block and said it's fine before laughing and…

I have a 2009 Dodge Ram 1500 truck with a life time warranty on the engine and drive train since I had the truck I had my oil changed and my tires rotated every 3,000 miles, I also had my transmission and radiator flushed. Being a retired Chrysler employee I had my work done at the Chrysler dealership.

Now they are telling me I no longer have a warranty because I didn't get a inspection every 5,000 miles. The State of Missouri say's you don't need a inspection until your vehicle is ten years old. When my truck turned ten years old I had to get it inspected every two years, I followed all the state laws that I was required to do and had my inspections done at the dealership.

If they can treat a retired Chrysler employee like this I can't even imagine how they must treat others, I'll never…

I received certified letter about my Chrysler 300. Air bag. Stop driving my car. Letter states if don't want to drive to dealer they will have a technician come and fix at your home. I called only mobile service over comes if a jeep wagoneer.

The letter doesn't state that. So letter is completely false. Should not get away with this. Stating lies on a letter demanding to stop driving your own car.

Hi, I purchased a brand new Ram 2500 Limited Edition (diesel) truck in May 2022. The cost was just over $100 K. Anyway, the truck has been working well.

However, when you purchase a new truck, you get all the subscription services free for 6 months. Ca web page. Unfortunately, I cannot. I've been working with the folks for "months" and I'm still NOT able to subscribe to the services because I'm from Canada.

The web systems work good for people who live in the USA but they do not work for us Canadians. Brutal! Can someone do something to help get this problem resolved. I've had a case open now since last November and still no success. What a disappointment.

Useless service

General first 10k service on new truck. One exception that really was confusing and did not make any sense; I asked for a tire rotation and balance. The tires were NOT rotated. Service rep said there was 7/32 on front and 9/32 on back.

Because of this difference he said they leave the tires in their original position. That sounds like Bullsht. Never, ever heard that before in my life. Got charged $85 dollars for the balance. What a rip off. I checked with 2 other tire companies and they laughed at that explanation.

Arapahoe Ram ripped me off. I’lll be going to a different Dodge dealer for service after this experience. And, unless I get a personal call back and my money back to discuss, I will tell my friends and associates of this stupid explanation. Very dissatisfied customer.

Had a tow truck take it to Jim Browne Chrysler Dodge in Dade city ! I am a mechanic by trade so told them the starter was gone ! Had to wait because they had to order one ! When I went to pick up my truck I was shocked when they gave me the bill !

23 to replace the starter which I know from experience because I have changed hundreds of starter it roughly a 45 minute job it’s 3 bolts and 2 wires ! I asked to speak to a manager they told me it wasn’t possible no manager was there today they said !

00 for shop supplies that’s unexceptable,for 45 minutes of labor is there anyway that you can help or do I turn this over to the fair trade commission or the better business bureau ?. Please advise

I am writing because I had my tires rotated at the dealership in Waldorf, Maryland. Then I drove to Georgia. On my way home , my front left tire came off my vehicle in Fayetteville NC. The company that repaired my tire so that I could drive my car home reported to me that the lugnuts on the other 3 tires were loose.

I took my car in today to have it looked over by the service manager. The service manager told me that they were not responsible and said they couldn't find anything wrong with the vehicle that would make the tire come off. I don't understand this.

I am reaching out to you because I could have been killed and no one wants to take responsibility. I would appreciate it if someone would call me at 803-290-0715.

I bought a 2022 Durango from them in November and have not got good service from them and I've been waiting for a call back for two and a half weeks now over a weather strip that got bent while it was in their possession. I have made numerous phone calls and get promised calls back and I don't ever get them.

I bought a 2022 Chrysler Pacifica Hybrid in November 2022 after waiting 4 months for it. We've had it 3 months; currently, we have 1 recall and 2 electrical issues; recall for vehicle shutting off, electric doors do not open automatically with handle or button, either side; and now the screen monitor popped and blitzed off, losing all of our data. not acceptable.

My wife is scared to drive it due to all of the electrical problems. Marshall Motors said I had to leave it all week so they could work it in. I asked for a rental car and the customer service employee had to talk with his rental car person & get back to me; that was 2 hours ago and I have heard nothing.

I either want a brand new van or get it serviced immediately.

The battery is in the trunk. If it is dead, the trunk open button in the car won't work and there is no place to use a key in the trunk to open it. You have to go into the front door, crawl through the inside of the car, open the back seat, crawl through the opening and pull the trunk release handle INSIDE the trunk. Then you can either charge or replace the battery. I am 78 and can not physically do this. It is a real safety issue if I am stranded away from a garage or in a bad area and I am not able to get the car started with a dead battery. I have been without the use of my car for a week while I try to get someone to replace the battery.

I filed a formal complaint with the NHTSA and will contact local and national news services so potential car buyers know of this problem unless you…

been calling 100 places about this issue and warranty keep passing me to the dealer and dealer keep passing me to warranty.

My wife has a 2008 Town and Country Van. It is in really good shape. The AC is not functioning and the drivers side door lock is not working when one uses the remote to lock the van. We have a lifetime Maximum care warranty.

We just moved to Shreveport, LA. When I called Herbert's Town and Country I was told They do not work on cars older than 10 years. I received the same reply when I called Landers in Bossier, LA. I finally found a dealer in Carthage TX, an hours drive to get there.

Why should I purchase another Chrysler vehicle if the Dealers will not service them? I was seriously looking at a Jeep Grand Cherokee, But not now. Anything you can do?

I have a 2010 Sebring with a Life Time Warranty on it. I took it in to River Oaks in September, 2022 for strut work. I was told that it was covered under the warranty and that parts had been ordered but were back ordered until December. The parts came in.

I was told the work would not begin until January due to technician being on vacation. January cam and I called to check after not hearing anything back. I was told on January 21, 2023, the car was finished, but they had lost the key and were waiting on a key to arrive so it could be programmed.

A week or so later, I was told that the key had just gotten in, but they hadn't had time to start on it, yet. I questioned this as I had already been told that the car was FINISHED. Ed Kane, stated that they had had to close out the ticket…

My complaint is I went to south pointe Tulsa first off I called ahead of time to see if safety recall parts were available and I was told they were so I take my vehicle to leave there because the advisor I got which his name is RALPH said it wouldn’t take no more then 2 hours so I leave my car only to have to contact them to ask about my vehicle and

then six days later tell me they don’t have the parts this is not ok something needs to be done. This is the address 9240 S Memorial Dr, Tulsa, OK 74133

My truck was taken to Landmark Dodge on Dec 12, 2022 because it wouldn't crank. For weeks I called, emailed the dealership to find out what the issue was with my 2020 Ram 1500 that was still under factory warranty I was told only after going there that they didn't know what was wrong.

00 per month for this truck. On Jan 19, 2023 after still not having my truck or even being informed what was wrong I made the decision to trade it. I lost everything I put into the truck 1. 00 for sunroof installed 2.

00 for window tint 3. 400 for spray in bed liner 5. 00 for payment for month I didn't even have truck 6. 00 per month And I still purchased another ram which of course U C onnect still don't work.

It has to be something that can be done to help me. My name is Dwayne Johnson Phone number…

) with a full power train warranty and 13,000 miles on it. After 1 1/2 weeks, we heard a rattling sound. We returned the truck to the dealership. After about 2 weeks we were told they had another TRX like ours, but it had $7000 of upgrades.

We asked to trade our truck for the new truck AND pay $7000 for the upgrade. We were told that they could only trade if we paid an additional $21,000, because they would NOT honor a full trade in value plus the $7000!

They have refused to offer a loaner or rental car or any type of compensation!! 5 months later we are STILL with not truck!!! The service department originally indicated the issues were head gaskets. Mopar approved the parts and repairs.

However after a thorough inspection of the motor, the service department found that the truck needs…

I own a 2016 Ram Mega Cab Longhorn Edition 3500 4x4 dully with a Cummins, on Jan 28 the check engine light came on while driving it on the interstate. It was immediately taken home and parked it till it could be checked out.

Contacted the MOPAR Vehicle protection plan that I have on the vehicle to get it fixed. After numerous phone calls and aggravation it was finally authorized to be taken to an approved repair shop since every dealership in the Denver Metro area was 6-8 weeks out on appointments.

The vehicle was towed to the repair shop and within 24 hours they were able to diagnose the issue. Again the turbo actuator and nos sensor had gone bad, all emissions related and covered under the protection plan. An inspector was sent to the repair shop to verify and approve what repairs…

I have a 2012 dodge journey. I love the car but the Uconnect stopped working. I contacted U connect and they sent me software updates which I tried loading to a flash drive that I would then put in the car to update it so my phone would work again.

It was way too complicated. They told me to make an appointment with the dealer. I did this morning and they said they could not help me and to go back to Uconnect. This is not good customer service. There should be someone on staff who I could share my screen with to get the updated loaded and walk me thru loading into the car.

I can’t use my phone now which is outrageous!

I have owned (3) Dodge Ram Bighorn Crew cab 2016, 18, & presently a 2020. This 2020 I have had an issue with the tailgate "warning" that the gate is "open" several times. At one point I had my utility trailer hooked on and the gate actually dropped and hit the jack post on the trailer and put a small dent in my tailgate.

I recently received a recall on the tailgate, and figured that must be what caused it to open by itself (not latched). I took it to Nye Dodge here in Oneida, NY and the unlatched the electric latch and dropped the gate and said "it's fine" I questioned the fact that just letting the gate just drop, how that would determine the latching ??

Long story short, I still on occasion have the warning appear, and stop the truck and slam it shut. It stays fine for an average of…

My 2009 Jeep Compass had the AED go bad in September. It is under a lifetime bumper to bumper. Took it to Tom Obrien Greenwood IN - they repaired a few other items, returned it to me the end of October without the AED repaired.

I was informed the part was not available - would be back in mid December. Mid December I am told the part is under "engineering review" and they don't know when it will be available. This is a required part for a mandated safety feature of this vehicle - and Chrysler is not making it or any provision for an alternative available.

Called your 800 number last Wednesday. Took a long time, but a tech fianlly took down my complaint and assured me I would be contacted within 48 hours. 5 days later, I call back - only to told by one of your folks to deal with it with…

My vehicle has died, again!

First I was in oncoming traffic. 2md, it wouldn't start and had to be towed to a dealership at my own expense because Stellantis only tows 13 miles! I am a single mom of 5 special needs children. One with a cyst near his brain.

I have to have reliable transportation. I pay $800 a month to Chrysler and my vehicle has been in the shop 4-5 times now since I bought it 8 months ago. I have a 2021 Chrysler Pacifica Hybrid with ONLY 26750 miles on it.

I have an extended warranty through Portfolio, but it won't help until the manufacturer's warranty expires. why do I have to pay for a rental?

Hello,

I have owned two Chrysler 300 cars. The first was a 2008 Chrysler 300. I was in a accident, therefore, this car was totaled.

Later, I purchased a 2012 Chrysler 300. Back in April 2022, I went to Annapolis Bayside Dealership for service and the service Rep stated, I need the Rockers replaced on the right side, price approximately $1,200.00 which I thought was expensive but I paid it.

January 2023, I am having issues and went back to Annapolis Bayside Dealership. Service was poor, therefore, I left the dealership.

I scheduled an appointment with another Chrysler Dealership in Bowie, MD and my car was diagnosed as left side Rockers and Camshaft needs to be replaced with a charge of $4,500.00. However, service at this dealership was much nicer. Of course I couldn't afford this price…