Chrysler

Took the dealer three weeks to replace a transmission on my 2013 Grand Caravan,which I was told it will take approx one week. Chrysler only provide courtesy car for the last week because it was taking too long and due to my complaint, and I had to get a rental car which the extended warranty company only provide one week rental, so

I ended up had to pay for one week of car rental out of my own pocket. My previous 2002 Caravan was purchased brand new and had terribly gone through three transmission replacement by Chrysler back then. In 2013, I thought I would give Chrysler another chance as I expect that this kind of transmission problem should be taken care on this newer version of caravan, but nightmare happened again right after the warranty expires that the transmission broke down on…

Bought a 2018 Dodge 3500 which I gave $58,000 for, in Miami,Florida 2 weeks ago, and have it back at the dealership with no ac blower, no remote start, no interior dome lights, no parking lights, back up cam, no fog lights, no VR. The service department in Homestead,Florida where we took it first are complete assholes and told me it would be mid December before they could even look at it.

The Miami service department have now had the truck since Tuesday evening and still don't have a truck to drive back to Missouri where we are from. If these service departments are this busy, do I even want this Dodge??!! What's up with Dodge?

My wife has a 04 Durango and would swear to the Dodge brand til now! I am very upset and not feeling good at all about my decision to go with Dodge instead of my…

Have had our 2015 dodge ram 2500 deisel to the dealer, Lawley Dodge in Silver City, NM three times for the engine light on and exhaust system regeneration at 100% full message. 49. Told us a sensor is out and on order.

Why didn't they find this problem the last time we were there when they found nothing and told us to drive it harder to get it to regenerate! Sent us home. I feel there costs are outrageous for a 2 hour job and we still have the engine light and regeneration message!

I have been one of your most loyal customers of Jeep Grand Cherokees since 1994. Over the years I have purchased at least 7-and I currently own a 2017 Overland. As you should be able to see I purchase a new Jeep every two years and have planned on purchasing a new model when your latest redesign is available.

During the 10 years prior to me turning 65 I have had a number of contacts and participated in design reviews with Morpace-never being turned down. When I turned 65 that stopped. During the past 2 years Morpace would call me and go through a brief discsussion and in the end when they would finally ask me my age they say "we are now full up".

I was looking forward to participating in this exercise in that it sounded as if it was the new Grand Cherokee. What bothers me is the complete…

bought a 2019 jeep Cherokee Latitude Plus in July. in Sept paid 78 dollars for normal oil change, then last week I get a letter in the mail for two recalls, one being that the manufacturer had the wrong oil in the engine and that it could cause knocking in the engine.

So now I have to take it in for a complete oil change again so I am out that money, and I have been hearing knocking in the engine and I am sure the I will be told that there is nothing wrong. so late when my engine fails (which I am sure it will after having to have my 200 left head changed after you sold the car with a known issue eith the machining of the head) and I will be up shit creek.

I will have to evaluate future purchases from Chryslers again.

In June of 2016 I purchased a 2016 Dodge Journey from St. Albert Dodge. A condition of the purchase required that we receive a remote starter which was provided and installed. In February 2018 the vehicle would not start and we took it in to the dealership where it was determined the battery needed charging.

The day before I took the vehicle in for this the remote starter worked, the day after it did not. I went back to the dealership reporting this. They checked it over and said the “brain” was fried and took no responsibility for this at all.

They said there was only a one year warranty on the starter. I have found out from Viper that there is a life time warranty on the “brain” but St. Albert Dodge say they only honor one year???? 09 to fix.

Great business practise and customer…

I took my vehicle to romano Chrysler jeep in Fayetteville new York to check why I have a seat belt service light on. I have a 2014 jeep grand Cherokee with a lifetime warranty contract, they said they would have to do a diagnostic to locate problem and no charge if covered.

They said it was not covered because they said I had a bad harness under driver seat and it was not covered because the small tab that holds the socket together was broken, that's total BS, if it was broken than they broke it, they are the only ones to work inside of my vehicle. I have purchased two vehicles from this dealer, never again.

These dealers should not be allowed to pull a scam like this

2017 Ram 2500 lariat . Stop vehicle doors remain closed. Turn engine off and radio will remain on for 45 seconds. Dealer has looked at it several times tells me this is normal. I think it should remain on considerably longer.

The first problem I had was that the radio could not be turned off. I took it to the same dealer and that problem was resolved. This truck has approximately 14000 miles on it. this is a nice truck but this radio situation is irritating

8, in 2013 at wells motor company,on 06/07/13. chcs157024 , and at jeff wyler eastgate auto mall batavia, ohio 45103 in , 08/20/15 , invoice no. chcs834740 , and again at kings chrysler jeep dodge cincinnati, ohio 45249 , on 10/16/18 , invoice no.

the least chrysler could do is make this right by reimbursing the cost.. thank you Dan Geier.

Your affiliation to atlantic service mechanic here in west islip long island is OVER charging customer to fix electrical problem on my pacifica for $150 an hour work × 4 ( they claim) then mess up my light for another $150 work . Is this right?

Back in February I was experiencing some issues with my 2001 Chrysler Sebring coup convertible lXI I brought it to the only dealership I am aware of here in Florida and put my utmost faith in getting the job done. The symptoms was that there was ticking coming from the upper part of the motor and the car would not start.

I replaced the main computer as directed by one of the mechanics and still did not start so I had to have it towed there. I had phoned in prior to getting the car towed there and was told the car would be looked at and I would receive an estimate on the repairs.

At the same time I was told that it can cost about $2000 to fix (which seems to be a regular routine the managers tell clients)... Well when it got there they had no recollection of the car being there nor did…

Brought vehicle in to service because engine light came on. Said it needed a pump leak pump . Light went off a day later before part came in. We had to pay for part and testing up front . 36.

36 for a wrong diagnosis. Not fair

i have been a faithful customer at Milton Chrysler Dodge jeep for many years no , i am sad to say that the new service department group is anything but efficient , i have been asking the service manager about door hinges for approx. 1 year plus now and still no info not even an update i am done dealing with him , the people behind the service counter are very disorganized and seem to have no interest in the job they are supposed to be doing , failed to schedule appointments , and

cannot even get contact information right , this dealership used to have great customer service but i am not going to continue going where i dont feel as if they care about the business or customers , i will now be looking for another place to take my vehicles , i know nothing will change i am probly only 1…

Brought vehicle into Falvey,s,Norwich ,ct because engine light came on. Said I needed part number 4891419ac pump leak. 314 00 . Light went off by itself before part came in. 0part which I do not need. It is a 2000 Chrysler cirrus with 52,000 miles.

Do not think this is right. Was making sure vehicle In good condition as I was going to get a new one. At this point it will not be a Chrysler.

First and foremost, your Customer Service is terrible. I have called your 800-992-1997 number and have been told my case has been denied by the case manager, yet the case manager never contacted me. I had to call back to find out what was happening to my case. I have asked repeatedly to have the case manager call us back but they have yet to do so and when I call back to find out why they just say the case manager denied the case. I am waiting on hold with your Customer Service as I'm tying this complaint out and they will not connect me to the case manager or any manager. This call ended up with the person hanging up on me because I would not disconnect until I spoke to a manager. The case:

On 15 Mar 18 I took my Jeep into Jacksonville Chrysler Dealership to have my oil changed. I was…

OMG where do I begin. Buying a Chrysler product has turned out to be a NIGHTMARE. within two weeks of buying my new car it needed a new motor, headliner, wheel bearings and other small things, now ALL I'm trying to do is make an appointment because the other wheel bearing has apparently went out as well.

this is a JOKE and I think I have been punked with this car. There is no words to explain the feeling I have against a dodge product, as soon as I can afford to trade this so called thing called a car off I will be doing so and NEVER in my life time will I purchase another Dodge product.

I have called the service department for a week now and left message after message on their voice mail as has my husband but no one there at Landers Dodge has the courtesy to return a call so I cant set…

I have been trying to buy a truck for over a week now. I located the truck I am interested in and it has been 4 days trying to secure this truck from a dealer in NJ (Nielsens In Andover) . I am dealing with Goldsteins In Albany Ny. I find it incredible that no one form The NJ dealership is returning calls to the Albany dealership. I am ready to buy a $ 50,000 truck and no one is giving me good answers other than calls are not being returned. I told the salesman in Ny that if I don't get a good answer by tomorrow 7/21/2018 that I would go to another manufacturer. probably Ford. Just a shame that this is how Chrysler conducts business. I have owned Fords for years and was ready to give Rama try. Not feeling very good about this now.

Mark

I'm a retired FCA employee. I took my 2017 Journey to VIctory Chrysler Jeep in Shallotte, NC yesterday. Had the Cruise recall performed and oil change and tire rotation. 4L engine required synthetic oil. 4 L in the Journey is a Chrysler engine and does not require synthetic.

4L engines required synthetic oil or it would violate the warranty. When I got home I checked the Owners Manual and it does not require synthetic. I believe the dealer used synthetic just to make additional money. I usually take my vehicles to the dealer for routine maintenance.

SInce this is my closest dealer I will no longer be doing this. Please look to see if there are more complaints concerning this dealer and take the appropriate action. This does not reflect well on FCA.

My Daughter in law and son's 2008 chrysler 300 was towed to lustine Chrysler at 14211 Jefferson Davis Hwy, Woodbridge Virginia because I needed a thermostat bolt removed which was broken and I had put sealant on the holes around the area. I told Mr.

Thomas Ramey (service writer) that I was replacing the thermostat because fluid was leaking from around the area and I did not want the engine to run hot. A few days later a Mr. Bryant Jones( Service Manager) called me telling me that we had water leaking from a expansion plug between the transmission and the engine.

when I went to look it appeared to be coming from the passenger side .

However I told him to repair it. a few more days Mr. Jones called stating that the water pump was leaking, I ask was there anything else wrong and he stated…

Horrible experience and worst investment of my life! I purchased a gently used 2015 Chrysler 200 (limited) and have had nothing but issues. When I first purchased the car, the check engine light was an issue. I was advised that a sensor needed to be replaced and that the part was on back order.

This was almost two years ago and the sensor has still not been replaced. I had an issue with the engine cutting off on me WHILE DRIVING on busy highways! I was advised that this is standard it there is an issue with the engine - ok I guess that makes sense.

Now, I have been advised that my passenger airbag and oc module needs to be replaced in order for my car that only has 60K miles on it to actually have airbags. 00. 00 to have airbags in my car when I haven't even hit 70K miles? Wow, I am…

I recently purchased a 2018 Jeep Compass and was told there is an air pump in place of the spare tire? I don't know who the genius was who came up with this idea was, but I would feel more comfortable with a spare tire, jack, and lug wrench. What happens if you're out in the middle of nowhere and your tire is shredded and you can't put air in the tire with the air pump??????????? This is not one of Jeeps better ideas. I am not a happy Jeep owner and would like this problem corrected. Other than this problem I am happy with my Jeep.

Sincerely, Donald Martin

I had my daughter in law's 2008 chrysler 300 towed to lustine chrysler on June 11, 2018 after I attempted to fix the car which was leaking anti freeze from around the thermostat area. I replaced the thermostat and gasket several times and the bypass hose o-ring but it continued to leak.

After I used sealant the last the I broke the thermostat bolt and decided to have the car towed to the dealer. I called and talked to Mr. Thomas Ramey. I stated that I have broken the thermostat bolt and needed it repaired,also I had told my son not to drive the vehicle so it would not over heat.

When I arrived at the dealer, talked to Mr. Thomas Ramey signed the repair order and he wrote his telephone number down on apiece of paper so I could call him. A few days later, I received a call from a Mr.…

VIN # 2C3-CD7C99JH-331189 - 2018 Dodge Challenger Hellcat Widebody . This was a priority build to replace the one ordered in November of '17 after it was stolen from the Detroit lot . Still can't get a delivery date on the car above . Car was built over a month ago and can't get an answer where it is and when is it getting to the dealership - RT18 Chrysler Jeep Dodge .

Terrible way to do business trying to get an answer of where the car is . Very frustrated and disappointed and will cancel the order if the car is not at the dealership by Monday July 2nd .

I purchased a 2017 Chrysler 300 C with a little over 21k miles on it last month 5/25/2018. After purchase I discovered it would not pair with my phone, no blue tooth. That was the only problem with the system!!

, After the dealership's attempts to resolve the problem they merely made it worse. This was on 6/5/2018. Now nothing works absolutely nothing, and I have been told I need a new radio. It has been over a week and the new Radio(part) has not arrived.

Today I attempted to start the car an it would not start. I had to jump it. Whatever is wrong with the radio/uconnect/computer system is causing the battery to be drained and now the check engine light stays on. I brought the car back to the dealer today to have them check the dying battery and check engine light.

Again the…

I was so upset i just left and decided to write this review.. I will be returning to that dealer ever again...

We ordered a new 2018 Doge Ram 3500 Big Horn truck in February. According to the dealership it has arrived in Detroit, MI but for some reason it is not being shipped to the Tubbs Brother Dealership in Sandusky, MI.

We would like to know what the hold up is on getting it to us. If you can answer this question or resolve the issue it would be much appreciated. com

I had my oil Changed either in November or December 2017 at the Jeep Chrysler Dealer at Jack Wolfe in Belvidere, Illinois. At the time my rear windshield wiper was not getting any fluid on my 2016 Jeep Cherokee.. Thinking that I was out of fluid so I asked Jack Wolfe to check it out.

I was go ing to travel to Florida in January and I wanted to make sure i had enough windshield wiper fluid not thinking the it might have been broken. The just service person told me the car was ready to go, and all was well.

I paid for the service, thinking that the fluid was put into the vehicle.. In January 2018, I drove the Jeep to Florida, but my rear window wiper fluid was not coming out again and that was the very first time I had used it, As I traveled, I had to wipe my rear window with a dry towel,…

I purchased a new 2018 Charger RT Hemi October 31st at Hendrick Dodge in Concord NC. Many issues have come up. 1) Car was delivered with 51 lbs of air in every tire. WHen I came back to the dealer they just joked that a tech must have a bad guage.

2) after the first week, the trunk release would not work, mechanism had to be replaced. 3) since the first day, the up shifting function ( while in the manual mode) has been a problem. While up shifting , I could be shifting from 3rd to 4th and the car would down shift to 1st or second.

This was brought to the dealer, they test drove it, said it did not happen to them so they can do nothing. o The car is at the dealer again Feb 12th for this same issue. 4) after the second week, the car would not start.

I had to call Chrysler Roadside…

I brought my 2014 Dodge Ram 3500 into whitten service department on 3 different occasions for transmission problems while it was under warranty. it was never fixed. Now two months later they are telling me I need a new transmission and I need to pay for it.

When they told me previously that it was gonna be fixed under warranty. I have already contacted my local news station, My attorney and our weekly blog reaches 40,000 people in the va area.

My husband and I own a 2014 Town and Country (the third Chrysler/Dodge van we have owned) purchased at Posner Park dealership in Davenport, FL. Recently, the check engine light came on and according to the HUM connected to the van, the problem might just be the gas cap was not in place.

We made an appointment at Posner, thinking it was probably covered by the extended warranty we had purchased with the van. (odometer mileage: 45,587) I took the van in at 10:15 for a 10:30 appointment only to find that was just a time to bring it in, not necessarily time for work to begin. I left the van.

Service advisor, Kenneth L finally called to say the diagnostic revealed the "purge solenoid and fuel tank pressure sensor are bad and need replacing". This was not covered by the warranty we had purchased…

2015 Chrysler 200 Rattling in steering column Leduc Chrysler says it is fixed November 7, 2017 but will have a slight noise always This is so noisy and a car that is only 2 1/2 years old should not sound like this. This was under warranty but my km are at 59,095 at the present moment and I'm not impressed that the sound is not gone I would like to be contacted and have another Chrysler service individual look at this issue and it to be rectified correctly under warranty.

This is a highway driven car and this issue should not exist with a new vehicle. Please contact me as soon as possible. I started notifying Leduc Chrysler about this issue since the end of August 2017. They kept saying that they don't see any visual issues or hear what I hear.

Finally on my 3rd time in to service, someone…

Interstate dodge lied to me concerning problems with my car stateded I had a bad Sencar in my car which was not true- now stating they made mistake now states need oil pump instead- I feel I was lied to and charge for parts I did not need

I was charged $426 labor for installing a trailer wiring harness on my 2014 Jeep Cherokee. Originally the labor was going to be $225 but because I did not have a factory-installed tow bar I was charged more than $200 more.

This, because an oval hole had to be cut in to the plastic on the back of the car, next to the license plate, in order to install the plug that would have gone into a slot in the factory tow bar. I spoke with the mechanic myself and gave him permission to do this.

I estimated 1/2 hour extra labor. ) . 58 discount for some reason. I believe the reason was they couldn't possibly justify the 3 hours extra labor for having to cut a small hole in to plastic. $100 more for the job would have been plenty. Thank you.

My 2005 Chrysler Crossfire with 130k on it has run perfectly until now. I was on the freeway in San Diego rush hour traffic and the car just stopped running! All dash lights and emer flashers worked but, when I turned the ignition off and on - nothing, not even a click, click.

I was right in the middle of 6 lanes of traffic with a completely dead car! Yikes!!!! After about 10 minutes of sweating, I tried the ignition again and it started. I immediately worked over to the right lanes so I could get off the freeway before it quit again.

I made it to my house and turned it off. It wouldn't start again after that so, I called the dealer (Midway Jeep/Chrysler) and they said that they weren't very familiar with that particular vehicle and had never heard of this problem.

I had AAA tow it to a…

http://www.deurspeetmotors.net/ This dealership tried unsuccessfully to charge me $1400.00 to change the fuel filter on my 2007 Dodge Ram 2500. I made an appointment for two days following a personal visit to their service department while on vacation in Michigan. We dropped off the truck and waited in the dealership. After a bit over an hour, the service writer came in the waiting area and told me he had bad news. My trucks filter assembly was not available any longer and required a new manifold and filter assembly. He showed me an invoice work order partially filled out showing $258.00for the filter and $752.00 for the housing assembly. The labor section was left blank but he stated he'd guess labor to be about $300.00 plus tax and disposal fees.

I told him to bring my truck out of…

I have a PT cruiser and my all light kept coming on and off so I called Chrysler to take it in to have them look at it because I wasn't sure what was going on. I spoke with Steven and he took down my information I also ask him to change that one and he was also going to do a tuneup on my car since it hasn't been done I said that was fine and

to check if any other maintenance needed to be done. He said he would he called me later that evening and told me my car was ready to be picked up he said the light came on because of that will pressure thing I'm not sure why are you called it and

that there was a little bit of oil leakage so he replaced that part I said OK. My deal came to $659 and some change but I had a 10% coupon which brought it down to $602 and some change I take my car home I…

Brought 2005 Town & Country in to fix the rear wiper that was not working and for a general checkup at Manhattan Chrysler. Got charged $2000 for a $50,000 mile service (at 42,000 miles) service is billed at $178 an hour at this location! This was without even replacing the rear wiper which would have cost another $600. The next day, the brakes were making noise, there was a rattle under the car when hitting bumps and the tire pressure service lights came on. Brought the car back the next day. They kept it all day ($20 cab ride each drop off). They said they needed new brackets for the exhaust system. I came back the end of the next day and they had still not gotten parts but I needed the car so I took it.

They would have charged me another $500 to fix what was not broken when I brought…

PLEASE HELP ME...

This car has a problem cupping tires The dealer and a Chrysler rep said there is nothing wrong with the car but now at 60000 miles it has cupped 8 tires (2 sets) one st touring and one set sport. Front end has been alligned more than maintenance schedule required and maintained by the same dealer 100 percent.

AutoNation, Tire manufacturers tell me tires cannot cup unless the car causes it . I was also told by a retail tire store that they get a lot of chargers, challengers and 300's with tire cupping issues. What can Chrysler do to help. Extremely frustrated, Joyce

There is a recall on a alternator for 2013 300c, talk to many different people (Beth,Yolanda,Cara, and two others I didn't get there names and a live chat with Michael no one cares or want to help,I was promise to get call back and with information, my call seems to get drop after holding on for over 30 minutesI had a live chat with Michael he was rude and won't help...

make me feel like I would never buy another Chrysler product every again. The recall have no parts available until nov, 2017, but the recall information I have said they would replace the part. I have a case # 32290698 and Ms Cara has NOT return my call and I left message.

If this interest you you can call me or text me at 314-229-0918 my vin # is on one of the image sent. 00 dollars, my car has been down over a week now.…

Scheduled appointment. 0 hour. 2 hour. 8 hour on top of the work time? I had an appointment. It was a R62 recall - Reprogram HVAC Control Module. Time. 3 hours.

My brand new Fiat Ducato was converted into a motor home by Vista in the Cape is giving endless problems. Purchased middle 2014 for my retirement. Vin number ZFA2500000250660 engine number FIAE04811889253. Developed problems in March 2015. Fuel injection failure & into limp mode.

Cut a long story short almost a year on & still not resolved. The customer service is non existant & no urgency.

I had a 2008 jeep Cherokee towed to mike doyle Chrysler because it would not start at minus 1 degree. They had the jeep for 3 months changed several parts and reassured me that the problem was because it needed to be plugged in.

Well day one of cold weather it was plugged in and still will not start. This jeep has cost a large amount of monies and is still not starting. I have called them back they say well it should start I have heaters underneath and a battery charger on it and still nothing.

Could you please help me out as what to do next feeling frustrated after spending 5 thousand dollars and no results.

8 visits to the Milosch Palace Chrysler Plymouth - Jeep Ram dealership to repair a window problem without success. Service manager could have cared less and in fact became argumentative when confronted with the facts. S. made auto again. Took the vehicle to a another dealership and they fixed the window problem while I waited.

The service people don't listen 100% to your problems, they only write down 1/2 of the issues and sugar coat the rest! For instance my 2014 Jeep Cherokee Latitude (over 16,000 miles on it) has a annoying squeak in the front right area, they have greased the strut portion twice, and it's still there! I worry about somewhere down the road, having to pay lots of money for something they need to replace now! Instead of looking for the problem, they found a squeak or unusual noise in the steering column and tore that apart!

They did that on their own! Another issue I have is the paint job on this vehicle is horrible. I notice the drivers side more, because I drive it. I have massive scratches along the door panel, that extend back to the passenger side, is it possible the clear coating wasn't…