Shame on you people, you just took away the fun of going to chuckecheese, the fun for kids where to play the games and watch the tickets come out, now u put the points on a piece of paper, you spend 55 dallor for a fucking lollipop, unbelievable, never go back again and I have been going theirvfor 30 years.
i knowcstay home own nothing be happy. FUCK YOU PEOPLE.
Hi to who it may concerne, I had a bad experience at chuck cheese at Torrance/ Redondo beach I brought my two 5 yr old girls after school to eat and play. After over an hour waiting for our large pizza to be made, i went to the front concerned that my pizza Was never served, so i spoke to an employee name ZED he said he was the manager The said that they lost the ticket order or that the ticket order had fell in the back, and
the he would make me my order. At this point my kid where upset and hungry after playing for over and hr. After 20 more min just before the pizza was to be delivered to our table i again spoke to Mr ZED mgr about the refund, now he said that if he returned the price of our pizza he would not give me a pizza, that i had the choice to eat her have the pizza or our…
I went to Chuck E cheese on East Kemper Road in Tri-County in Cincinnati I had a very bad experience there when we went to walk in in the beginning they did not even stamp our hands there was 13 of us not one of us got a stamp I had six children and seven adults on top of that I went up to pay my bill I could not even pay my bill because the managers and the workers was too busy fighting with the gentleman over the salad bar very sad I had to grab my kids and
my crew and leave the party due to the outbreak over the salad bar and the managers and the people that was running this Chuck E cheese my son did not even get to finish his birthday party I paid $300 and some odd dollars for this birthday party and I am not a happy mommy and neither was my crew that had to leave the party early I am…
Do not I mean do not go there avoid Chuck E. Cheese this place is not for kids to have fun I was discriminated & thrown out all because my kids was playing I just don’t understand my kids didn’t deserve any thing was there for my niece birthday and it ended with a man putting us out one thing I could say is god don’t like ugly he would handle every races matter
hello i sent my mom to refill my childrens cups and the lady told her it's only one time you can get a drink so i went to talk to the manager and asked her about a refill the manager said they don't do refills and i was like since when they dont that's new to me and she was like they been doing that which is absolutely not true bc i did a party a few months ago and
that never happened my kids were crying bc they were thirsty and they never drunk there original drink bc they were to busy playing it became hot and watery from the ice melting. what was a good experience turned quickly to be a bad one .
i spend a lot of money here and even considering not even coming back
00 for the best birthday package you offer. I recieve the goodybags. It said i was supposed to get balloons the birthday party area 2as dirty it had garbage all over the floir. Theticket blaster only had like 3 tickets inside by the time my childbwas put in it .
the party person wssnt very active she was backwards. Ive had a few birthday parrys with you guys and the last 2 has been honestly very disappointing
We visited your National City California restaurant on Sunday July 23rd. I just thought I needed vent a little bit on the experience. Just for starters, the lettuce at the salad bar was deplorable (brown around the edges). ). Out of beer.
They had 4 beer taps available, but when I get to ordering, they tell me they only have one available (the worst one). Again, it’s the weekend. And, just a side suggestion; have a TV or two for fathers and grandfathers to watch if they want to.
It would improve the experience. They might even buy more beer, and want to stay awhile. we waited exactly an hour and 43 min for our order of pizza, which was only 1 medium and one personal size. And we were not alone.
People were getting so frustrated they resorted to just grabbing any pizza that was sitting…
Yesterday I had a coupon that the managers did not honor and I have previously used the same kind on 6/9/23. I go there a lot and have been for over 20 years+. one of the managers even told me she remembers me and knows I come there a lot so I do not know why I was not treated with respect.
I spend a lot when I go there and yesterday I spent over $250 and I wish I can be compensated. Thanks.
HORRIBLE PLACE. All managers are disrespectful, service isn’t great at all !
I worked at the Chuck E. Cheese in Attleboro,MA. At first the job was very fun for a teenager myself but the experience with my general manger was disgusting, disrespectful, and insane. The general managers name was Nicole and she was horrible.
She constantly yelled at me for something she told me to do. She threw a scale at me and threatened to fire me if I didn’t come in a day she scheduled me for and never told me The role I was assigned to the job was a Party Host, however she stopped scheduling me for parties and
gave me no more than 3 hours a week. I was a great party host, always getting my work done and always getting 10s on my surveys, however she felt like the needed to be disrespectful to me and fire me for not showing up a scheduled day I did not know about.
I do not…
with inflation at a all time high it was very disappointing to invest that much money in hourly play only to be rewarded w/minimum tickets. There were very few tickets issues, which I know in the past we would get rewarded and compensation at the counter for numerous items.
This is very poor customer service. I've had 3 birthday parties there in the past year and this was the Worse time we've every had Children expect and as the adult that has to sooth their disappointment, we also have to consider where we take our children for entertainment.
Can't say it will be Chucky Cheese anytime soon. Please reset machines to give the children the amount of ticket rewards they deserve which will allow them to select more from the prize counter. These items I know cost pennies.
Once this change is…
We go to this location all the time for parties and just for fun. Usually our experience is good but today was not the best. It started off well, we spent almost $100 on the 4 kids to play and pizza.
When we were leaving to get our prizes the girl working the prizes was not friendly at all. My son wanted something but it was only under the counter. I was confused why a whole box of the toy he wanted was under there, still in the wrapper, if they can not be given out.
But I asked him to pick something else, it took him a while because they were out of everything he wanted and he has autism so he got a little upset every time she would rudely say they were out. She left us standing there one time to go to the kitchen without saying anything.
I don't believe unfriendly rude people that…
4418 Wyoming Blvd. NE Albuquerque, NM 87111 I called the main number online wich is just a number to do reservations. The person had me call the actually store location because she couldn't tell me the actually prices. At this location i called to ask a simple questions about your prices the girl who answered me ask what I meant.
which I have never been to chuckecheese. I asked how it works if you pay per hour and she said we have tocken or passes so I asked ok what are the prices for those. She says one moment and hangs up.
I call again then i get sent to voicemail when I call a 2nd time the same number a man answers saying this is papa johns when I call again he says the same thing. So I call back the main number from the beginning she calls them and tells me the man answered and did…
Not only did Chuck E Cheese not give me my military discount they changed my debit card four (4 ) times and I can't get anyone on the phone.
I spent $45 on play cards, and the girl at the register could not even scan it for me to get my points. I tried scanning them in the store, and it said I was not near a location. I didn’t earn my points because the app wouldn’t let me scan my receipt without an error.
I was in your establishment on 02/18/2023 for a coworkers child birthday party. An employee was speaking rudely and nasty on the phone in the restroom in front of children saying how she screwing a manager (but not in those words) so he could give her the next day off because she hates working on Sunday's and
they better start fixing that schedule better. She also was cursing how she hates working here and everybody quitting causing her to work harder and she has been here too long.
Also said she was glad her sister was there now so they can take a coworker position to be a manager. I asked her to please refrain from such language in front of the children she said f**k off I said I will be telling her manager and she said go ahead they are not going to do anything they are lazy assholes…
I scheduled my daughter's 3rd birthday online for January 27, 2023. When I showed up, the table cloth was dirty, full of cake and pizza from what I assume is a previous birthday party held there. Unacceptable. The chairs had cake frosting on them from a previous event I assume as well.
Nothing was wiped down, as I was told would be done. The name of my daughter was covered up with a box, nothing was prepared. The website says balloons are included in the cost,upon arrival I was told they do not do balloons.
Had I known, I would have brought my own. It was very organized and unprepared. Everyone was all over the place as I assume they were short staffed.
Also, they forgot to sing happy birthday to my daughter before we recieved the cake and lit the candles. We already had sung happy…
I waited in a pizza for over an hour, when I asked about it your employee was rude and disrespectful, I will never come here again
Very poor management we received cold pizza and i asked the manager to re heat the 2 pizza for us and she took more than 30 minutes to do so and gave it back burnt so i asked if she can re make it she said no because one pizza had a slice missing and that was a manager instead of arguing with me she could have just apologized and that would have been fine but instead she kept doing the opposite this was the chuck e cheese in bell ca
0. 0 is not doing any good for the company. 0 should be stopped or modified. 1. Chuck E Cheese is doing this remodel while they have a huge debt to pay, part of what came from the coronavirus pandemic.
CEC is in a bad enough spot already. 2. This could lead the company into bankruptcy, and this remodel will make the company increase their debt leading them into a more painful bankruptcy than what the coronavirus pandemic did. 3.
Throwing the animatronics in the garbage is just a big waste and making Chuck E Cheese animatronic and his musician friends with the “Munch’s Make Believe Band” and “Pasqually’s Ameteur Hour” go extinct and gone forever will eliminate the fun and tradition that has been going around for a long time. 4.
Doing this remodel will only make the place look completely…
I was trying to purchase a gift card for my grandson birthday from the website. After checking out, I received an error message that my payment was declined. I called my bank and found out the charge was approved. I emailed customer service and was told that my request was resolved.
How can my claim be resolved when I did not receive the gift card for my grandson? I am very disappointed with this type of service.
I took my granddaughter to Salisbury, MD. Location and paid for what I thought was 60 mins. After 15 mins play watch cut off. When questioning Mgr. She stated you asked for 60 play points not 60 Mins. I have never bought points it's always been 60 mins. So basically Mgr.
Stated there was nothing she could do. On pricing board it states 60 play points or 60 minutes. Not sure why I would want 60 points to only play 15 mins. My granddaughter is 6 and her enjoyment comes from playing not the points to get prizes. will not go back!!
I was in the store in Round Rock, TX today. I told the manager that the ranch dressing tasted off. She never took it off the salad bar, never tasted it. Just told me it was fat free so it tasted different.
Then she said she would talk to her manager about it. The little girl that I was with gagged on the taste of it. I took a small taste and it was bad. It tasted like the Mayo in it had gone rancid.
The least she could have done is pretend she cared and taken it off the salad bar while I was there. I have been going there at least once a month for the last six years. When I am in there I spend at least $100-150 a trip.
It will be a long time before I trust this establishment. I trusted this store even just after COVID. The place has always been clean and well cared for. I doubt it will…
First time visiting took my 4 year old grandson. Not a lot was explained on how the pricing worked , I spent a lot of money there it’s not like they were busy and didn’t have the time to explain.
The employees didn’t seem very kid friendly! I didn’t have the best experience for our first trip. I don’t know for how long Chuck E Cheese was to be staying out each time he came out but he certainly wasn’t out long enough to see all the kids , he may have came out and stayed for 3 or 4 minutes tops!
Please do a better job guys! Not sure I’ll go back unless you give me a good reason to!
About 20% of the games are never working at the St. Petersburg Florida location (58th St). The KIDS that work there are unprofessional and unfriendly. They are continually on their phones
Today we celebrated my son's 5th Birthday. I spent over $ 400 dollars for his party. We got the ultimate party. The person playing Chuck E Chess was horrible. No energy very dry and the parents were complaining. The kids complained also.
The person playing Chuck E Cheese acted like he didn't want to be there. I am requesting a full refund. This was ridiculous.
Manager , Mike was very unprofessional and attempted to be intimidating to a customer who was trying to explain her situation to him. There had been a mix-up and receiving tickets with the customer attempted to explain to him and he did not demonstrate professionalism at all.
He put the blame on the party host and it was a simple mistake that she had made. Not sure we will ever come to this particular location again.
8/28 at 7:30 pm Orange CT, Manager talking with her friend and make me wait for more than 20 minim front of cashier .I had to go inside the kitchen to call someone to take me orden.She just said someone is going to came to take your orden .Please hire a responsable manager .
WHY DID YOU TAKE OUT THE ROBOTS YOU COULD HAVE BOTH THE ROBOTS AND THE DANCE FLOOR
The mascot refuse to give my daughter a high five and I can’t upload but I do have it and please let me know if I can send somewhere else it’s heartbreaking to even look at the video
To whom it may concern, On Thursday, June 23 at approximately 6 pm I arrived with my two children. i was going to order the salad bar for 2 bur was informed by Jala that we could go ahead and get a salad but we needed to go ahead and hurry because after that she was going to close it down because she liked to clean up early.
We declined to eat the salad bar finding it a bit ridiculous to shut down 2 hours early. i proceeded to buy play time for my two children and got them 45 minutes each. Unfortunatly it was so warm inside the building that we were heavily sweating just standing still and the kids could not use their time properly for having to stop playing and try to breathe and cool down.
I attempted to purchase ice cream to help cool them down but it was not accepting dollar bills. I…
I love chuck E. cheese, i loved going there as a kid and now that i have kids of my own i love taking my kids there as well. The last couple of times we have gone we have not been satisfied with our services.
The customer service i get im not satisfied with it , i have had to many employees get attitude from the start for no reason and it ruins the whole expierence , they "accidently" charged me for 3 play cards when i only bought 2 but only gave me 2 cards and when i went to go tell the girl she called me a liar and i spoke to her manager and they finally gave me my return back.
When i left the girl was looking at me with another co worker laughing at me.
I've gone to chuck e cheese since I was a kid, we've taken our daughter and nieces and nephews and now our grandchildren.
However, this past Friday was the worse we've ever experienced. We even made the comment to just go to Peter piper from now on. I've served my country and got injured while doing so, and now I'm a disabled veteran my daughter now serves, and this past Friday we heard something that was heart breaking.
After years and years, the manager in avondale, az told us that you no longer do military/ veterans discount since you became corporate. Wow... and on top of that, your customer service went away as well, cuz we couldn't get assistance to save our lives, we had to ask for plastic ware had to ask for everything cuz they kept it behind the counter but
trying to get help…
Hello would like to talk to someone about experience we had at chuck e cheese
My daughter who is 17 is an employee and was sexual harassed and assaulted at work by a co worker! This needs to be addressed asap!
No animatronics anymore. BRING BACK THE ANIMATRONICS OR ELSE I WILL NEVER HAVE A CHANCE TO GO TO CHUCK E CHEESE WITH ANIMATRONICS!
If I could give that place a zero that’s exactly what I would give it! They bring the pizza out without no plates and when they did the pizza was cold! I had to keep asking for silverware for the cake and when they bought the ice cream that we bought ourselves it melted!
It was just horrible and I will never ever recommend that place for any reason! Don’t waste your time and money! And don’t get the wings! There more like chicken nuggets
Chuck E. Cheese in Jonesboro Arkansas is disrespectful and the white lady needs to be fired. I had a dash there and they took forever to give me my food and the other guy worker was playing games. Then they only gave me some of my order and wasn’t fina argue with them about anything.
This complaint is regarding my recent visit to your Chuck E. Cheese located at 1611 Willow Pass Road,Concord,CA. There was a total of 4 adults and 4 children. I placed a order for a combination of large pizza,wings, 2 sodas. 00 total .
I arrived around 7pm and ordered for 3 of the adults and two children. The other group wasn’t hungry yet,but purchased an hour game times. Around an hour later, the other party went to order a pizza and was told it was too late to order any food.
The girl in the front radioed someone in the back and was told over the walkie, absolutely no way could she order. I had finally sat down to grab a slice from the pizza I ordered earlier and then I realized I had the salad bar.
I walked up and notice the employees had Saran Wrap the individual containers in the…
I visit Chuck E. Cheese Saturday 8/13/21 and I purchased a salad bar and was feeding my daughter i noticed a roach on the salad bowl i told the manager from the stores didn’t do anything about it all she said she was sorry she didn’t even bother Looking or taking off the rest of the salad that was put on the buffet for other customers I was very disappointed how she didn’t to her job ass a manager will never eat there again.
i witnessed 2 employees being very flirty and touchy, and i do believe one of them is a manager, i dont believe that should be aloud in a childrens activity area, i live in wichita falls tx, and im speaking of the location on south west parkway, the manager i saw flirting/being handsy was blond with glasses, and the male was a younger gentleman didnt look older than 18 19, short brown hair, i managed to get the males name which was JOSH and
this isant the first time ive seen these things accuring im a regular and its been on going for a few months now, it needs to be handled or i will seek out help from the BBB, thank you
My sister and I purchased the 2 summer passes for our sons in Roseville, MI on 6/27/21. Brittani is the associate that assisted us. She informed us that he would have an hour of play and pizza and a drink each visit which could only be once a week.
We came in on 7/06/21 to recharge his points and order our pizza and were told by the manager Courtney that the pizza and drink was only one time and not every visit. We were misinformed into buying the summer pass and I would like a refund.
Even if the manager didn’t state that, Brittani on her staff dropped the ball when explaining the summer pass to us. I even said to her “Pizza and pop every visit, wow that’s a good deal” and she smiled. I would like a refund. Thank you.
The place was almost full up front but in the middle no one was setting, the lady that works there made us move after we had already set our stuff up.
Went to Chuck E Cheese as a Gold Pass Summer Fun Holder which I spent $90 last week. I went for the second week in a row, and waited about 5 minutes at the front for someone to actually greet us.
I could've just walked in, but I just waited. The guy at the front dest didn't know how to load my card nor help me redeem my1000 points bonus E-Tickets. I also had to wait for 20 minutes because Gilbert and another lady were not able to load the 120 minutes of free play that I get weekly.
I asked to speak to a manager and instead of looking for a manager, the lady standing next to him said, "he's busy", in a very snotty way. After loading 5 mins 24 times on my card, which took a long time also we were finally allowed to let the kids play.
No one stamped us as we came in. My husband and his…
I just left your West Hills CA location Completely appalled of this facility This has been our favorite Chuck e cheese location for years and years, we host our school fundraiser. I took my 6 kids to what I tought it was going to be a fun time out after being looked down from covid .
Everything was fine until my son walks up to me and shows me what he thinks its ice particles in his dipping dots that he's been eating and when we check it some plastic, glass looking pieces. Like what the heck does that mean???
These are children that want to eat ice cream that have no clue what they are eating and you rather risk their lives and continue selling. He told me is there anything else I can help you with like if meant nothing. I spent 160.
To go feed my kids who knows what... totally…
Bad customer service. I set up my son's 1st Birthday party for Saturday, April 10, 2021 11am-1pm and the CSR/Supervisor Courtney called me to confirm on Thursday, April 8, 2021 and said I set it up online for Sunday April 11, 2021.
Courtney said she would speak to her manager and call me back. Once I was called back she said they don't have 11am-1pm slot available for Saturday per management. I spoke with Kenny (manager) and he explained that I can just call the party line and they can adjust it.
I called the party line and spoke with Kristen, she told me that i set it up for Sunday (when for sure I know how to read, write, and run a tight ship in and out of my household) in which is false. I set it up for Saturday, I made the invitations & sent them out via Text & Via email, ordered the…
My granddaughter had my great grandson's birthday party in Flint Michigan and Miller Road Sunday the eight of March we have been going to Chuck-E-Cheeses for many birthday parties yesterday was trashed by the employees that work there first of all my granddaughter spent over $200 on this birthday party our server never come back to the table we had to go look for her her son was supposed to get a t-shirt for his birthday which my granddaughter had to argue with them about the crust of the pizzas taste like cardboard I would have thought I was out on the Carnival willistown we had to get off of our table cuz they had a party coming in so
I moved to the booths we were still married another hour table they made us leave was never set back up for another party not while we were there while he…
My son waiting for long time to get he's tickets that's can't happen I know there's busy days but where's the customer service. The bad experience ever
We were at chucki cheese yesterday November 30,2019 at 5 pm -6 pm coming in we got a stamp and while leaving right pass the belt my daughter forgot her jacket she wouldn’t let her in with out me she saw me standing there and then won’t allow us in until we get a new stamp and as soon as we get it it was on the chairs I.
Front of the door and she pulsing allow us to leave she’s like you have to show me your stamp she clearly put the stamp on 5 seconds ago and I was standing in front of her no one was there in the line she’s swore at us and harass us we had to leave cuz we had a bus to catch going back to ottawa otherwise I would have called the police right there
I think it is bullshit that you don’t let people reuse a used salad plate the foam plates are just sitting in land fills not breaking down fast enough to keep this earth alive. They need to be biodegradable plates.