Chuck E. Cheese

I think it is bullshit that you don’t let people reuse a used salad plate the foam plates are just sitting in land fills not breaking down fast enough to keep this earth alive. They need to be biodegradable plates.

extremely disappointed as the restaurant served an ice cream to my kid which was expired 3 months ago. I complained to the Restaurant manager Sam and he argued how okay it is to eat expired ice cream. He asked me to reach out to his head office as he couldn’t help if they are supplied with old stuff.

I am going to raise this to Canada Health agency hoping some action is taken.

I booked a Mega Super Star birthday on 5 November 2019 from 5-7. Got there At 4:30 they hadn’t even begun to set it up & we were the only party there, in fact there were only a couple people there.

There were no 9 balloons & the cups had no straws. In fact the host Jaron Damien wasn’t very knowledgeable & had to ask his manager. Have no idea what 4 B rainbow means because I didn’t see any. I had ordered a medallion & they didn’t have that either.

Called today to dispute a 30 charge for AYCP. 00 each! The manager said it was for 2 all you can play passes. Really! 96 cents which included the 2 passes. The host decided it was time to serve cake so someone started singing Happy Birthday without first lighting the candles.

Totally incompetent staff & then Damien said the tip had to be in…

I have my daughter’s Birthday party at the Lakeland, Fl location on 10-19-2019. It was the worst service and most unorganized event. It ruined it for everyone. The party host had no idea what she was doing. The party didn’t start until 3:30 but the were fast to kick us out at 5:00.

You pay good money for parties and my husband and I will never return. The parents of the other children we had at the party were stressed and frustrated as well. It was embarrassing. Every question I asked the hostess, her response was I don’t know.

It took over 30 minutes for us to get food and play passes for all the kids. What an horrible run business. It ruined my child’s Birthday. The lack of management needs some serious work. I am a very well-educated mother with a Bachelors Degree and the lack of…

00 dollars of my hard earned moneys at your restaurant. Unfortunately I was disrespected and humiliated by a young lady that the counter who took my order. I order a large pepperoni pizza and your sample platter with 4 drinks I also ordered a large supreme with 4 all you can eat salad with 4 drinks.

My wife had a salad, and my 2 daughters in-laws and myself. When I went up and asked for a clean plate. ” while rolling her eyes at me. I thought she was joking so I laughed and said just give me another salad plate please.

While I was handing her my dirty plate. She then give me this dirty look and replied as her voice got louder you have to pay for your salad as she is looking at me from head to toe. I’m was not in the mood to be arguing with this young lady and I was tried I was wearing…

You need to hire more mature people especially who is playing chuckee!!!!! 00pm, I have 3 Y/O who loves chuckee and whenever chuckee shows up he runs and hug him! Innocent and pure love to your main concept of this business!!!!!!!!!!!!!

That’s why I take my kids to see and dance with chuckee!!! But your immature employee in chuckee costume on that date and time was super rude and mean and unprofessional!!!! Once my son ran towards chuckee to give him quick hug he just spinned around him and totally ignoring him and everybody else!!!!!!

And jumped to the dance floor!!!! He danced with him self, non of the kids danced with him. He was so mean and stupid! Then he just throw the tickets on the floor like he was upset and walked away!

Well my son was very calm and disappointed!!! He told me…

Chuck E. Cheese Valley central way Lacaster, CA. Worst experience ever. Horrible costumer service! Including from Corporate aswell. Its seems Corporate works out of their living rooms. Rude staff with horrible costumer service.

I've filled a complaint with the Better Business Bureau but they never received a repose back from your office. BBB Complaint number 37168116. I would like my money back!! and I would also like for someone to look into how Michael Stinson treats your customers when he finds him self in the wrong..

I had my son a birthday party here sept 21 2019 @ 12:30 the time management was a mess from the start we were rushed and told to move our gifts to a bench so they could clean up for the next party. So we did as asked....

one of the other customers there almost knocked us down when walking by and said we were in the way... she proceeded to keep coming to where my child was opening gifts and calling my husband names etc the manager watched but never stopped any of it.

I called him and he was quick to give me a corporate number... take in mind my sons 6 and I’m 32 weeks pregnant but yet again manager let the madness go on! I will never use them again for anything I will also post my story on every social media there is for others to know about hickory nc Chuck E. Cheese

Neither of my purchases made it on my rewards app so I'm getting the rewards for the $70+ I spent on Monday!!

15 games were broken and it took them forever to come out of thr back to fix them.

Employees standing around when they could be helping fix games and cleanings (which I have never seen anyone sanatize not 1 game the several times I've been there!).

Witnessed an employee Dressed as Chuckee get hit by customers at West St Paul location. We found girl crying in bathroom calling her mom in tears. Overheard her tell her mom that she brought it up to manager and her saying this has happened more than once and that the manager never listens to her or ever does anything of customer harrasment towards employees dressed as chuckee.

We went to ask for manager he refused to talk to us instead asked for another employee to take our complaint. I said nope I need him out here if he doesn’t want me to escalate to corporate. Employee comes out saying I told him u wanna talk to him man to man which I never said I only said I wanted to talk to him.

He finally came out after 5 min and he was upset with me the customer. I told him to please look after…

How can you have workers with no managers at the Lancaster CA chuck e chees and have such a dirty kitchen and bathroom. Workers don’t do nothing but play. You need new employees and responsible people there. The food is a mess and they have food all over the place you must send someone there to investigate that place it’s unsanitary for kids.

Dear Sir/Madam,

Yesterday I was with my 4 years old son in Chuck e cheeses in Whitehall, PA (1000 Lehigh Valley Mall, Whitehall, PA 18052). We go there frequently, we like this place, we even had my son's 4th birthday there. He enjoys and we, the parents, enjoy.

Yesterday (08/25 at ca 5:40 pm), while we were taking a joined photo in your new machine, our son escaped / disappeared. I was asking staff for help and I was being ignored and saw even some laughter. This was the worst 5-7 minutes of my life when I lost my son and couldn't find it. Staff shall help! Only, later, 1 person from the staff helped me, when I became loud and angry.

I do not know how it works in Chuck E Cheeses, but in Europe (where we are from), when child is missing, immediately all the doors are closed, all the…

I am not normally a person to take the time to make a complaint but in this instance I feel like upper management should be made aware of the blatant lack of customer service in a company that is totally revolved around children and families. Most of the smaller Children’s games were not giving tickets and when we went to cash them in the young lady was on her phone the whole time.

Not paying any attention to her surroundings. What’s crazy is there were lots of people trying to get toys and everyone had to talk to get her attention cause she would not keep her head out of her phone. The manager walked by and saw her and didn’t say anything.

We felt like the employee’s were careless and didn’t care about anyone there.

We took our 6 grandkids to the Chuck e cheese on n Rd. 98 in Lakeland, FL, today 8/4/19. 00, and had the worst experience. So many of the games did not work, others worked, but didn't give tickets. Out of 6 machines to cash in tickets, 2 worked.

Went up to order a drink, and waited 5 minutes while girl behind counter talked to another employee on my side, then she walked around to my side to walk off with him, looked at me finally and said do you need something. Then my daughter took her daughter to get her prises and the girl told her they were done, and she still had 90 points left.

Asked for a manager, and no one ever showed up.

I went in today with a few friends of mine, i used to work there and the district manager definitely used that against my friends. He did not allow them to get any prizes with the tickets they earned with the cards they bought with their own money.

Horrible experience! No one was at door to enter had to wait just to be stamped in. Then waited a while at food counter when someone finally comes to counter they try to serve a family who had just walked up before me.

I was attending a birthday party and an employee called the cops on the host of the party. Completely unprofessional!!!! It seemed like everyone working at Altamonte location was 23 and younger in age with no customer service training at all!

Most employee had very negative attitude. I come from a job of over 13 years of customer service so I know how employees should treat customers. I won’t be back.

Visited your Winchester VA location today and was very disappointed. Me and my wife brought our granddaughter for a day of food and fun. After paying $45 for a day of games and pizza I tried to take advantage of my $10 reward in my app. The guy said he could not give me the $10 off in rewards because there was a problem with the app. I asked him if he could override the problem to give me the reward or ask his manager. He said he was the manager and that there was nothing else he could do for me. I would appreciate it if you could email me a $ 10 gift card for my inconvenience please.

Tony Carter 540-664-9146

I took my kids to Chuck E Cheese on 07/16/2019 wasn't even there for 40 minutes and my daughter ended up hurting her arm from another child tripping and knocking her into one of the machines. She is only 3 years old, there were workers all around and not one of them came to see if she was ok, I went to the front desk asking for ice for her arm and

again my daughter was screaming loudly in alot of pain and none of the workers seemed to care. I ended up taking her to the emergency room and found out her arm was broken. When I called Chuck E Cheese up the next day to get a refund for the day before they said they would call me back after checking the cameras but NEVER DID.

It was an accident, I understand that but I just want a refund for that day since it happened on the premises. I…

Buying time is non since. Children can’t eat in your establishments because they are on a timed schedule can’t dance with the mascot because they also loose time. I have spent up to five hours in here in the past with many hundred dollar a day.

But now that you want us on a timed schedule I will not rush my children to eat or rush and teach them to push others to play in a lotted amount of time. I will find other options and have done and posted this to my Facebook as well and encouraging other to look for more positive options as well hope you find children a more positive productive place enteract with others without placing time limits on it.

Don’t need them on their phones and your establishment did give them a out but doesn’t now.

Was very disappointed that you could only pause an hour of unlimited play one time. With food, drinks and bathroom breaks it's a very unfair policy. I then added 45 minutes to the card and it wouldn't allow any pauses.

I think this policy will have me eat someplace else b fore coming to play. It is a kid's place. Show some consideration.

I took my three grandchildren to the Rockwall, Texas location on 7/14/19 at 4:56pm. The cashier was JaQuirra according to my receipt. I was not offered my receipt so I requested one. I am always offered a receipt no matter where I go without having to request it or say please as I was told to do by JaQuirra.

She had to search through a pile of them to find mine. Her mannerism was extremely rude and disrespectful so I asked to speak to a manager. There were two other young women there and no one paid attention to me.

A man came from around the corner and I asked him for a manager. He said he was and I told him the problem. He said he would handle it. Even though, I want to make a formal complaint because I don't want other seniors or anyone else to have to be treated this way.

The…

I came to let my kids play and enjoy spent 78.00 and we ordered at 5:38 I’m still sitting here in a half empty restaurant that I took video of and still have not received our pizza it’s 6:35 at the moment and the staff is rude.

The manager from the Chuck e cheese in Burbank California was really rude and was provided wrong by video in the restaurants servalince cameras in order for me to explain please email me at christopherniblett@yahoo.com thank you

I just came from Chuck E. Cheese ( village center, Herndon) and I have the worst experience there, waiting more than 15 minutes to order food, and on my way out another waiting with my 4 kids for the guy to scan me and

my kids but instead he choose to scan other people coming in first before me, unfortunately after going out I found one of my kids lost one shoes and my older son went back and I wait by the door and the guy by door decide to keep my son inside I went back and I told that one of my kids lost his his shoes he look around himself and

he said he didn't find it and we went home without shoes. Another thing this place is not safe for kids the number on my arm wasn’t clear and the guy let me go with the kids with no problem.

This is the worst place for kids and worst custom…

We arrived at the Lexington Kentucky store around 6:30 pm on July 11 and there was no one at the front to stamp our hand, and we had to go to the register to get stamped. We had to wait around five minutes for someone to come to the register to take our order.

While at the register, an employee came in and was talking to the person taking our order, and they were not very pleasant. The employee that came in gave the cashier the finger right in front of everyone. Not a very family oriented gesture.

We had to wait forever for our food. I ordered a salad and was not given a plate nor a fork to eat with. I had to go get it myself. The service and games were horrible. The cashier was bent so far over the register instead of standing up straight and addressing the customers. it was very poor…

Our company brought us there today for a group lunch and was disappointed about how our staff got treated by manager Tamara. She would not let me cash in my tickets from our last visit. I am only able to go on outings at my day program and she told me that I would have to come back on my own to cash in tickets.

This is impossible as I can not drive or walk and am in a wheelchair. I will never return there as I didn’t feel welcomed.

Upon visiting the Chuck E Cheese located in Wesley Chapel Florida today we were assisted by Juan at the front. While ordering food drinks and such Juan was playing with his teeth and touching the items he was handing us as well as the computer.

Once Juan started to complete our order he continued to play with his teeth with his finger nails which began to bleed at which this point he handed us a receipt with his blood on it . I immediately asked for a supervisor to come over she did and when she did I advised her what happened she took the receipts got us new cups and sent Juan to apologize.

She never returned asked us is there anything else she could do. This is unacceptable in a place with food and children. On top of seeing Juan was returned to the cash register. I am still in shock…

Today on June 28,2019 I brought my two grand babies into one of your establishments. 57. I used my Visa card ending in 9950. I get home to check my account and it said that Chuck E. 94. Now I would love for this company to return the rest of my money

cheese on international drive Orlando Florida. I went with my family we were the last guest in the building we walk out and I realize I forgot my charger on the plug. I call no one pick up, I call the next day and they told me no one turn the charger in, but there was no one else in the building and

that charger with the plug cost me $100 I am very upset how your employees will steal from me. I usually take my kids there every Fridays and my kids school always donate to you guys we usually go there twice a month never again.

You guys need to review the camera of May 7th the last guest leaving where us and see who stole the charger. Smh...

we are Unable to log in to the Chuck E Cheese mobile app. In order to review our rewards. They never send the forgot password email instructions when they say they have been sent, nor can you register for a new account.

What good are REWARDS if you cannot access them?

After one of the young ladies asked a question about what she saw on YouTube he went off on her. Rude manager unprofessional told us if we didn’t like it to leave. My granddaughter had walked away to use the restroom and he turned to me and asked why I was still there.

If this is how you run an establishment I will make sure you company is blaster all over social media.

What happened to the pizza hut pizza today's pizza are the worst quality please take my comment to consideration and prove a better quality in your food menu

I asked for a water cup with a lid for my one year old. 50 for a water cup with a lid. That’s ridiculous. You all cater to young kids but can’t put lids on your water cups.

I would actually give the establishment 0 stars if I could. The management is poor and they do not care about the experiences of there guests. The food is always slow and the restrooms are DISGUSTING.

However, the main complaint is when I approached a manager after a young female had tried to trip my daughter and was verbal assaulting me the manger simply said he was sorry and did nothing to ensure that the problem was solved. They then other offer to ask the young group of females to leave after me and my family were visibly upset and leaving the establishment.

They offered no compensation for the poor service we had received, it was a terrible experience and if my daughter would have gotten hurt this would be going a total different direction. Please contact me back with a way to…

No complaint; just wanted to let you know that my husband took me there fir our 61 wedding anniversary with the coupon you sent me and our two small grandsons. We had a very enjoyAble time in Albany, Georgia. The staff there are very nice and friendly.

Was crowded, understandably with school being out for the summer. Thanks again for your kindness! Will go there again!

Came in to Chuck E. Cheese location in Vista off Sycamore with my 2 grandsons, a friend, her husband, and their child today 6/8/19. I purchased 2 large pizzas with all the fixings and 3 play cards with 45 min of playtime.

" I tried using card at other machines and same message was coming up. S Rep then asked for my receipt to compare #'s. She then gets a manager to come over who then said that the card I am disputing is not a card that was issued to me.

Apparently I was given a card that didn't match receipt and Rep insisted that she did not give me the card and that somehow card was switched out and my grandsons were using good cards. I told her that 2 of 3 cards were working.

I then asked manager to review cameras because I was being accused of stealing. Over the course of 30+ minutes…

I went to Chuck E. Cheese with my family a total of 1 adult and 6 kids. The location I visit was Lemon Grove San Diego CA. I thought we where going to have a good time but didn’t ..

99) my time was wasted since I was getting the manager to get tickets on the games. The manager didn’t apologize or give me the tickets that’s very rude need to get train on running a store.. tables, restrooms where dirty. Chuck e.

Didn’t seem to be doing his/ her job he had no sprite to be dancing. It sucks cause that’s what you are know for chuck e. I think you should hire people that would like to entertain the kids and give it there 100% I was there for 6 hours and chuck e just came out to dance 3 times seriously..

don’t plan on returning back to this location... 00 for my family to have a good time...…

Hi i had a party last year 6 13 2018 at Chucky cheeses on rt 40west i made a complaint about it to the manager at that time and he was so up set and busy he did not corporate i said i would contact the main office i did and the main office said i would get a discount the next time i book a party at chucky cheeses i called to book it and

now im being told they are not going to honor what they said last year cause it has taken me a year since my complaint. Lord this business is a mess I first went paid my money had a dirty table when i arrived had to help clean my table the children did not get their full tome on their cards for their party and

the bathrooms were dirty and now i was lie to about next time i come i would get a discount man this is a mess

Had a bday and did not receive several items, employees were very rude and rushing us to the point they were singing before we could light a single candle, chuckee was stroking my hair while I was cutting my son's cake, I thought it was my bf. He also was aggressively trying to dance and hold my guest, the manager a few days later comped a pizza a soda with some tokens also but we were missing more, they also didn't believe me and

acted like they just comped us to get rid of us with charity, I paid over 300$ for this experience. I hope no one else goes thru our similar situation. Thank you for reading. Sabrina Johnson. com

I celebrated my son's 7th birthday here I spent over $400 and had the worst service ever I had got the Superstar or eight children it was the worst host never came around I had to constantly be getting up to look for her to come and order some more food was the worst service ever I had also ordered a pinata for him never happened I would not recommend to anyone

I was first in line waiting patiently for somebody at the desk to help me after while the people came from out the back and the guy help somebody that just walked up and when I told him about I was first he said the lady worked there I've told him he know that was not right regardless I was first in line his name is Davion he worked at the one on Hesperian in Hayward California and he was very rude

Terrible experience. My 4 year old grandson wanted Chuck E Cheese today, May 28,2019. We went to the location in Rochester MN and was awful. It was 11:04 am, went to door, turn knob and door open. A young girl at the Counter said come on up when some idiot (yep idiot) of an Asst Manager (can't tell you his name as he refused, he said your company said they didn't have to tell customers their name).

He said "we are not open, the door was locked, how did you get in here" I said all i did was turn the top lock (not locked) and walked in and it is 11:04 am. WHAT. He was so rude, asked for his name he refused.

He was argumentive and was acting like POWER was coming out of his ear. So I told my grandson we are leaving (he of course, cried, shame on this man making such a scene we had to leave.…

Your head manager makes the whole work experience painful. She walks around w/ a sourface and although she yeaches hard work, there is absolutely no joy in working there.

We came to the chuck e cheese in La Mirada , California were we usually visit monthly, this was a horrible experience. I walked up to the cash register at 4:10 a person was ahead of me who just wanted to change his salad plate there was 5 employees at the front by registers, not one attended us after waiting for 12 minutes i said something and

the female worker said one moment please . Thats was awful it was not busy at all.

Finally i placed my order. As i walk to the eating area all the tables are dirt and again there are workers lingering around , i walked to the register and asked if a table could be cleaned same worker said i will clean them when i am dome taking this order mind you the manager is just walking on his phone texting .

At this point its frustrating i am standing with my…

We came to the chuck e cheese in La Mirada , California were we usually visit monthly, this was a horrible experience. I walked up to the cash register at 4:10 a person was ahead of me who just wanted to change his salad plate there was 5 employees at the front by registers, not one attended us after waiting for 12 minutes i said something and

the female worker said one moment please . Thats was awful it was not busy at all.

Finally i placed my order. As i walk to the eating area all the tables are dirt and again there are workers lingering around , i walked to the register and asked if a table could be cleaned same worker said i will clean them when i am dome taking this order mind you the manager is just walking on his phone texting .

At this point its frustrating i am standing with my…

THE CASHIER WANTED TO CHECK ME AND MY SON STAMP TO SEE IF WE EVER CHECKED IN TO BEGIN WITH, WHEN SHE WAS THE ONE WHO GAVE US OUR STAMPS, AND ORDERED OUR FOOD. I KNOW THERE WERE ALOT POEPLE, BUT HOW CAN SHE FORGET ME WHEN I STICK OUT LIKE A SORE THUMB, PLUS SHE BYPASSED ME SO MANY TIMES THE ENTIRE TIME I WAS THERE.

WE WERE DONE, MY FAM WALKED OUT, AND WAS NEVER CHECKED, BUT BECAUSE WE BLACK AND SHE "FORGOT" I WAS EVEN THERE, SHE WANTED TO PROOF ANYWAY?? SHE THOUGHT I WAS SOMEONE WHO DIDNT JUST SLIDE ON IN... I TOLD HER "WHY DIDNT SHE CHECK MY FAMILY, (WHO ISN'T OF AFRICAN AMERICAN DECENT) THAT THEY LEFT ALREADY AND THEY ARE OUTSIDE.

" I HAVE NEVER EXPERIENCED SUCH RACISM EVER. I WOULD LIKE A LETTER BACK RECOGNIZING THESE MATTERS GIVING ME AN APOLOGY AND SOME SORT OF COMPENSATION, BECAUSE…

When I ordered a large pizza it came out in all different size slices. I asked it to be remade. Then when the manager brought it out, I said thank you. He turned and walked away without saying your welcome back.

When I confronted him about it he said he did say it but apparently I couldn't hear him with his back to me. I talked to another manager whom basically shook her head the whole time without saying anything. Not even how can we make this right. Nothing at all. Rude service, rude managers.

The staff was friendly but not the higher ups.

I visited location on 10510 coors blvd. And the service was beyond slow. When we finally had waited enough (45+ min) for our wing order we went to ask @ front counter. They informed us that it was given out to wrong table, the manager Cristal handled the situation poorly, never apologizes.

Instead she rudely asked us where we were sitting multiple times with a very rude attitude. When she realized it went to the wrong table she agreed to refund me and cancel my order. Again, no apology and rude attitude.

Management is extremely poor @ this location.

I purchased a 1-hour card and was told it expired 1 hour after you first use it. I was not able to use it that day so I brought it back. I was THEN told it expired the day you purchased it. Card # is 951F040A.

Can you make this right by sending me something to allow the manager to give me a 1-hour pass next time I go in?