Chuck E. Cheese

I would just like to take the time and make a complaint about this past Friday, I took my 3 year old to Chuck E Cheese in Wyomissing, PA and before going I checked the website to see the food allergies, which my daughter Lily has a severe egg, peanut and mustard allergy and on your website it says that she can have a plain pizza, so I go there thinking I can take my family and have a fun night to only to go and

ask the girl there to double check the ingredients and she went back to check and took a picture on her phone to show me and it said at the BOTTOM THAT THE DOUGH MAY CONTAIN EGG!!!! NOW IF my daughter ended up having a reaction it could've been FATAL!!

I just think your website should be updated and state that products could contain egg, not just for my family but others!!!!!…

Sunday May 19, 2019. visited with grandchildren store on E washington st indpls in.. after being there for maybe hr lights went out was told wouldn't be back on for almost 2 hrs.. after spending over $50.00 seems some kind of refund or partial refund would have been given? the place was quite busy. not sure what happened after we left.

thank you

hi I am a grandma of a 41/2 year old granddaughter. We have visited several places over the last year in San Diego and Maryland. We have a good time even if we can't get the big bonus coupons that the older kids get easily.

our only complaint is that after a year the prizes have not changed. You seem stuck in ordering from the same vender with the sam prizes for little kids. ex squish toys, assorted stamps dino and zoo, magnetic games, finger puppets, slime and silly putty, prizes that kids can play with Not: rings that are too big, badges for cops, pencils, plastic spinners that don't spin, slinky, We shouldn't have to buy stuff off the wall.

00 Also is there any way you can have organic veggies or gluten free, dairy free pizza , I know that is asking a lot but maybe one day. Nate

Good evening I'm submitting an attachment in regards to a refund of a non delivery of an paid order. Can you please send this to the appropriate department for reimbursement please. I'm Samuel Banks 530 3156505

I went to the Hickory Hill location in Memphis,TN. on 4-27-2019 with my 7 year old daughter who was staying with me for the weekend (co-parenting, separate residences) and was greeted with a very subpar,awful and disappointing experience not only for my daughter but myself as well.

From a very hot and humid facility to numerous broken or malfunctioning games, ticket machines, to name a few. The staff seemed dumbfounded as to how fix "said inoperable equipment ". Security even tried to lend a hand, only to give up because of sheer frustration.

To say this daddy/daughter date was disastrous would be a GROSS UNDERSTATEMENT!!!!! I expected so much more from place that brought me so many memorable moments. The look on my child's face was extremely heartbreaking to say the least. By the time…

I went to chucky cheese today with my two kids and my mother like around 4pm . I ordered pizza and sodas. As soon as I got my pizza, my mother took a plate of pizza and headed to the salad bar.

She served herself salad on her plate, when one of the employees(manager) approached her and yelled at her saying she wasn’t supposed to get salad and took the plate from her hands and threw it straight to the trash. My mother came back to the tables almost crying.

I asked to speak to one of the managers(apparently there’s three) and told them what had happened. She offered me a salad plate which I accepted and that was it. My mom and myself were really upset still but since it was really crowded most of the staff were not available.

However, this was extremely rude and disrespectful and racist.…

I went to chucky cheese today with my two kids and my mother like around 4pm . I ordered pizza and sodas. As soon as I got my pizza, my mother took a plate of pizza and headed to the salad bar.

She served herself salad on her plate, when one of the employees(manager) approached her and yelled at her saying she wasn’t supposed to get salad and took the plate from her hands and threw it straight to the trash. My mother came back to the tables almost crying.

I asked to speak to one of the managers(apparently there’s three) and told them what had happened. She offered me a salad plate which I accepted and that was it. My mom and myself were really upset still but since it was really crowded most of the staff were not available.

However, this was extremely rude and disrespectful and racist.…

Can not book same day reservations

Just more disappointed than a complaint. I bring a friend's children and they work hard to earn quarters for tokens. Only I get here and they have time limit cards!!!! It's a flipping rip off in my opinion. Yes they have a pause but it is ONE pause and they can't save some for another day.

So after today, we will go elsewhere.

I reserved a birthday party on the 13th. The party was scheduled for 3pm. The table wasn't ready. When we ordered pizza we didnt receive it until over an hour later. I had to repeatedly ask about certain things that came with the Mega Star Package.

I had to ask when my son could do the ticket blaster. We never received our ice cream that is part of the package I reserved. When I asked most of the kids had already left. It was almost 5pm.

Then I spoke with a supervisor. They did give us a discount. I was still very displeased. The manager let me know she was there to fix the issues at the store. I paid the amount and went to try to cash in my two sons tickets for prizes.

We were over looked several times. We stood at the front of the line for over 20 minutes and never once was helped.…

Let’s start with I always take my daughter to the Chuck E. Cheese in Rochester Greece area on west ridge rd and and I spend some very gd money I live around the corner so I go there a lot and tonight was the worst night ever .....

dirty, plus kids taking other ppl stuff employees laughing about situations anyways thy turned off the computer that take tickets and I told lady and the lady called me a lier and that’s very unprofessional of her.... paid no mind of wT was been said than just walked away that’s no right nether been the head person on duty......

long store short the reputation Chuck E. Cheese is having know is just more bad 4 ur company as of wats going on there ... please contact me at(585) 317-2104 ASAP or I will take this to the news because a lot of ppl was not happy and…

Terribly disappointed in the high prices for such little amount that you get. Small for $8 for a small plates you should be able to make more than one trip to the salad bar. Come on Chuck E cheese get it together.

79 and that's the largest you have? I could go to McDonald's and get a huge drink for a dollar come on Chuck E cheese get it together.

Your service sucks it should take a hour to get your food this is the last time I will be here

My son had a birthday party at Chucky E Cheese located at 9030 W. Broad Street Richmond Virginia on Saturday, April 6. I had made the reservation the Tuesday before, reviewed the details and had got a confirmation #. We arrived 15 early as instructed and upon arrival 1 co worker couldn’t fine my name then another came out and couldn’t find it then 2 more including a manager said that my reservation wasn’t in their computer.

I had given them my reservation # and my child’s name 4 times and still they looked at me confused and said are you sure your at the right location.

Finally they said we will take care of you and as we walked to the sitting area there was my son’s name. They said it was down wrong in the paperwork then as the party started he had to share his birthday song with…

Amazing service went for the sensory Sunday the manager was amazing and very helpful and the staff was amazing with my son thank you chuck e cheese for having sensory sundays. I am changing my review at this point this is the third month I have gone for sensory sundays and the manager is always late it has been as late as 9:30 until we could get in its once a month. 2/3/19 Another update I am really starting to dislike this place once again on a sensory Sunday nobody here at this location I haave been waiting with my son for 30 min in the parking lot and yet nobody here.

3/3/19 UPDATE Once again they are late opening there are even two employees in the parking lot waiting to go in I am not sure if we are going to come back here or not after this month the manager just pulled in and now…

I've been going to this restaurant since it was show biz pizza. I took my grandsons to your St. Charles location yesterday and had the worst experience of my life. The entire restaurant was nasty the bathroom was so disgusting that I had to literally hold him over the toilet.

There was an egg in front of the the counter the entire time we where there. The drink machines were disgusting. When I ask if it was something that could be done about the drink machine I was told that they would see but nothing ever happened.

One of the employees was sitting on the ledge were you enter and get your hand stamped. Before I went my daughter told me that she didn't take the kids there because it was too nasty. But I've been going since the 80's, so I wanted to take my grandsons.

Please look at your…

Well our experience at store 10021 E. Washington St in Indiana was completely disturbing and not very comforting to know that no one was there to welcome us at the door and to stamp our hand. We waited for 20 minutes until we decided to stamp our own hands.

Then we had to go find someone to take our order and Alfonzo telling me he was going to have to charge me extra because he forgot to load my game card. Mistake he himself forgot to do, not I.

Then waiting for a hour for our food to get to our table. Rude looks and no one smiling. When I needed a box I sent my daughter in kitchen to tell someone we needed something because no one was coming out to help us.

Then when it came time to leave we were almost out the door when Alfonzo asked to see our stamps. I said, really? " . He just…

im looking for a job for a long time and im not getting hired

I paid for 120 minutes to play and they failed to tell me that they was cutting the games off in 30 minutes and refused a refund could someone please contact me before I call the news channel the food was nasty and the place was filthy. 4044536887

The manager jonh at sports arena was very rude said he did not have to help us. Said he was doing manager things and he would not help me or my 5 year old son. I think this is unacceptable i have never had a manager talk to me like that or my wife i will not be going to chuck e cheese no more and

i hope you train your managers better my wife will be going to talk to the gm tommorow you just lost good customers

Tonight my husband and I decided to celebrate our daughter's 2nd birthday. We arrived at 7:30pm, ordered our food and point cards. Once we were done, we found a place to sit. All the tables were nasty that could accomodate us.

Luckily, my cousin cleaned the tables off herself. We went to play as a family.

However, it was super strange that our order was never ready.

Finally, the buzzer went off and my husband went to the window. There was no pizzas there. My husband asked and was told 10 minutes. That was 7:50pm. He decided to stand there and stood for 45 minutes, and finally our pizzas came in the window.

He reached to grab them and the worker told him that they weren't his pizzas. He told him yes they were, grabbed them, and we were finally able to eat. In this time frame of waiting,…

This is so heartbreaking to me, the entire staff has changed at the MA location on Endicott Plaza. I have been coming here for years, today was the worst experience of all of those years. Birthday parties included. It is very sad to see this establishment fall so downhill.

I have been use to everything being executed perfectly 99 percent of the time. Well the last few visits have been bad to worse. If you actually read these, and actually care about your locations, give this one a visit.

I spent over 100 dollars every time I walk in. My son got the huge hampsyer which was 8000 points, 4 Birthday parties here as well. I will miss coming here, not going to lie, but your staff needs to learn about integrity and hospitality.

When someone has a coupon from being a loyal guest, you honor it.…

My family visits the location at 5500 Grossmont Center Drive in San Diego once or twice a month. We visited on 3/24/19. My daughter ordered two individual pizzas (one cheese and one pepperoni) for her daughter and herself. I did a separate order for one pepperoni individual pizza.

My pizza was delivered and I started eating it. I was almost done when my daughter came back to the table and her pizza had still not been delivered. We asked about it and found out the pizza was delivered to the wrong people.

They told my daughter it would be 10 minutes to make another two pizzas. Twenty minutes later, the pizzas were still not delivered. We both went to inquire about them and they told us it would be 10 minutes more.

During this entire time, nobody went back to check on this order. The two…

Actually I can not find a spot to say great job. The manager at youngerman circle Jacksonville went above and beyond in making sure my granddaughter had a great time. The Chucky was so was kind. I personally had tears of joy before the visit over. Thank you so much

00 so i like to get some kind coupons for the way we were treat us I don’t even think if I should schedule my grandson bday party there the way we got treated about our food order and telling us we have to wait I don’t think so customer should get there order right the money we spend

We were in Sherman location 3-24 with My son, daughter-in-law and 2 grandsons. We had a wonderful experience until we left around 4. The attendant scanned my sons arm, one grandson and my arm. She tries to scan the 3 yr old but he would not put his arm out.

So she let him go thru as well as my daughter-in-law. We all got outside and looked at each other. What if he had not been ours?

I was at the Chuck E. Cheese on 7142 Carpenter Rd on Friday 3/22/19 Akram took my order I never got the cake I order for my daughter it was her b-day after we were done eating and playing the games getting our thickets and her prize I told Akram the supervisor that we never received the cake and that I would like my money back he said I could not get my money back because he didn’t have access to the register so

I asked to speak to the supervisor he said he was the supervisor and to take the cake to go take the cake to go I told him that I wanted the cake so we could enjoy it at Chuck E.

Cheese’s and that I wanted them to sing to her their he said I couldn’t get my money back and to take it to go I told him to let me talk to his supervisor because I would please just like my money back…

I waited for 40 minutes in line to turn in tickets. I then had to wait 40 more minutes for someone to make my cotton candy. I had a horrible experience. Murcel is the manager. He didn't seem to care. Poorly ran company.

We visit the chuck e cheese in Las Vegas, NV weekly and during school fundraisers. Our favorite location is on Stewart and nellis. I have a teen who started working there about a month ago. She kept saying she wanted to quit because her manager Maggie spoke ugly to her and her other high school friends who work there.

It was her day off and I told her to come with us and the little ones on our usual kids date night. I told her maybe she was just stressed since it's her first job. We go and her coworkers see her say hi she smiled at the manager and the manager had a blank face.

A girl took our order and sent us on our way. We're there having a great time like we usually do. When were done we go cash our tickets and head to the prizes area. The same girl who took our order tells my teen ,…

On March16,2019 I had my granddaughter a birthday party there it was so filthy in the restroom. I asked two employees about the restroom they went in the restroom and came right out . Our children had to be held up in order to use the restroom so the filth wouldn’t get on them.

They had bloody tampons and dirty diapers on the floor of the restroom. The floor in the restaurant was dirty and the service was awful. 15 in there to be treated bad.

I had my son a and grand-daughter a party on Saturday March 16 and my experience was horrible.

First off the party was suppose to begin at 5:30, at 5;45 all I had was paper rolled on the table. 6:00 I had to ask a manager for things that was needed for the kids to play and for their name to be displayed on the table, balloons weren't brought out until 7:00.

I had to find a host to get what I needed, not once was I asked did we need anything. I ordered extra pizzas that were suppose to also come with drinks. My pizza was brought to the table, no hostess to serve, I served my own pizza.

2 pitchers of drink was brought out with no cups to drink out of, I asked to speak to a manager and she then went and got the head manager that was very rude upon arrival, cups still not brought out for…

Manager making pizza doe with no gloves on, jewelry on arms covered with pizza doe. Playing with pizza tray by smacking other employee on the butt. Employee biting off corner of paper or something and spitting it out her mouth on the floor.

When they notice I was observing what was going on in the kitchen the manager came out and ask me if I had a problem and she call the police and had us escorted out

My 10 year old daughter was brought the by a family friend where I later on met them there with my son, during our stay there the family friend left about an hour before us also leaving my daughter there ( with a different stamp number than mine and my son).

As we are leaving the gentleman at the door checked all 3 of our stamp clearly showing the numbers and still allowing the 3 of us leaving together. My complaint is the fact that a child's safety is not being taking seriously!!!!!!!!

My family came in on friday, 3/1 around 8:10pm. It was crowded and busy, so we expected a delay in service.

However, there was an extreme delay in food and horrible customer service. When we ordered, it seemed the young lady taking our order was either new or just didnt know what see was doing. We ordered a stuffed crust pizza with all pepperoni and a regular half cheese/half peppeponi with 2 salad bar plates.

When we slide over to the salad bar after ordering, there wasnt any salad what so ever and even the sides were depleted. It took over 15 min to get the salad bar refilled after constant questioning and asking. It seemed after getting our salads we would be ok but after over an hour of waiting with 3 hungry children our pizzas were finally on our way out to us.

When they arrived to…

Dear Thomas Leveton,

On 2.24.19 my family and I visited Chuck E Cheese located at: 3717 196th ST SW STE 100 LYNNWOOD WA 98036. First I would like to state that upon entering this establishment, it felt as though we were visiting inmates in a prison setting. They displayed no smiles nor a welcoming demeanor. We looked pass that and decided to make the best of a fun filled Sunday.

In between the food counter and ticket counter sat a food menu. I picked the menu up and brought it back to our table. We decided to go for the 1 large pizza a 2 drinks at the price of 19.99. I went up to the food counter and ordered. The young lady behind the counter stated the order placed would be 21.99 plus tax.

I explained to her that the menu I was holding in hand displayed a different price of 19.99. She…

We have been to chuck e cheese at least 50 times. This time today was the worst. A friend of ours had trouble also with tickets and getting someone to help her. We also pushed the button for help to ride the bumper cars.

After waiting for about 10 to 15 min. I went over and finally asked a worker and said I pushed the button for it. She acted like she had no idea what I was talking about. Said someone would help us.

But they still sent noone. The customer service has really went downhill. Hopefully there will be some more training on how to treat customers. St Peter's, mo location

on 2/17/ 19 I had a walk in birthday for my daughter and invite 3 friends with their kids ordered 3 large pizza and 12 cups because we was told we can’t order like the large jugs because we didn’t had a reservation which was totally fine since I’ve enter and took a table that was cleaned I went up to the cashier and ask for the other tables around me to be clean because no one was sitting at them and

my invites would need place to sit it was 5pm the tables was not clean my guess was standing. It was still fine. so one of my guess went to ask for a cup which she didn’t know she had to pay for it and she was talked too rudely like No u have to pay for it with an attitude so

she took the cup her son had and the cashier when then said he was the manager accused her of stealing the cup from…

We were in the restaurant at phillips hwy,there was a repairman working on one of the machines, he had the emergency door open and his work bag open. Needless to say that was an accident waiting to happen. I thought that your establishment was kid safe.

Needless to say it's not. Sincerely Catherine Lamphier

I’m complaining on the management there my granddaughter work there and she was a TM going to be a team to and he did motor for no reason and when he came in and he’s yelled at her and belittled her and I am he fired her because nothing she did it was somebody else I don’t know his name is Chris and he shouldn’t be a manager I worked in human resources for 30 years and I would never trade in employee like that especially a 16-year-old something needs to be done at the Greenwood Chucky cheese

On February 3, 2019, I attended a birthday party. When I arrived, my cousin ( a paying customer) was complaining that she has been there for almost 2 hours and she still hadn't received the things she requested for her party.

As Tia, was walking by, my cousin stopped her to ask several questions and Tia responded in a negative and rude way, stating that she paid her deposit but she would have to move even though she hadn't received the food items she was billed for. After about 2 minutes of not getting any response to the questions asked, Tia walked off.

The next person that was stopped was NICK, and he couldn't give a valid answer was well. I personally asked Nick for the GM and he told me that Lincoln Stouder was out of town on vacation. I proceeded to get all employees name and…

I am beyond livid over the way Groupon handled my simple transaction I had to speak to 3 different reps, there is no phone number available to speak to anyone personally All I wanted to know is can you please send over the Groupon that my daughter was going to use once I realized it was still unused I might add that there is no expiration date to use that Groupon After finally sending it to her so they can bring my 4 year old grandson and my 2 year old granddaughter, once arriving they were told by manager at Chuck E Cheese that they do not accept coupons and

that they can purchase tickets there What in the hell did that mean? And their customer service was totally unacceptable and ridiculous After going back and forth with the manager, the kids were getting restless It was not the point…

The customer service at this restaurant is the worst customer service that I have ever had. I called today to talk to the store manager and she just give excuses about why it was like it was and she was going to talk to the cashier that left the counter know it wasn't the cashier's.

It was the managers that were on duty she told me there was three managers on duty the very worst customer service I spent over $300 in your facility and I didn't feel like I got anything for my $300 I didn't want to draw attention to me saying something about the customer service only because I had my children in my guy children there. just know I will never step foot back into this Chuck-E-Cheese the very worst experience ever and whoever the store manager is that I just talked to on the phone let her know…

My daughter and I took my granddaughter to Chuck E Cheese's in Grand Prairie TX at I20 and Great Southwest. We have been several times and never had a problem. My granddaughter had received two $25 gift cards so I went to purchase her game card.

I wasn't familiar with all the deals and the customer service rep wasn't very helpful. 00, so I asked for that, she went to get help and the other lady explained we would have to get the options 1, 2, 3 or 4 deals for food for this option.

I said "Oh I want that" but the other customer service lady had already gave me the option for the 64 points. I said well I want the other option, we are going to have to buy food and she told me she couldn't credit it because it was a gift card.

When my daughter got ready to order the food, we were going to…

went there tonight with my daughter and her cousin I ordered a xl large pizza half pepperoni and have sausage with the cheese crust when I received the pizza the women 0k who rang it up only rang it in as a cheese with stuffed crust so I went to get it fixed and the lady at the desk said it would be 2 dollars I then asked how did this order get entered wrong when she repeated it to me she said I don't know and

that it is still 2 dollars I don't care about having to pay more I care about the way I was treated I turned and started to walk away and said well let me get my fucking wallet not directed to anyone but in general know I have to wait again for food and as well wait in line for the other customers to be done when all I needed was my food made correctly, while waiting on the women to…

I booked my child’s birthday party at the Columbus, Indiana location on 1/12/19 and had a total of 7 children in attendance. I paid for them all to have the mega star package which, per Chuck E Cheese website states that they get 2 hours of unlimited play which begins at the first swipe of their card.

Our party was booked from 10a-12p. Everyone in the party was 15-60 minutes late arriving due to snow. We were the first to arrive at 10:05 and I asked (I assumed the manager but she wasn’t wearing a name tag nor did she ever introduce herself) the manager to confirm that even though everyone was late due to the weather that they still got their 2 hours of play and

at noon I understood that we may need to vacate the party area if they had other parties scheduled. She was not concerned about…

00 over a plate of salads which I thinks was most in the Prejudice side which is on the same level they were also to Customer with hispanict background and I am as an African-American was embarrassed about the same situation at the moment. I don’t think she his should be the place for prejudice or favoritism because of a group it is a family oriented place.

Am looking into taking this to the media.

I reserved a party for my child got there they had nothing ready for me said I don't have a reservation didn't accommodate me anyway kept blaming me that I didn't reserve I showed them my bank account with the deposit taken out then attitudes changed a little I was still not accommodated I was treated as a walk in didn't receive a host or anything I was unable to enjoy my sons birthday I had to clean up and

was embarrassed in front of my guests. The staff was unprofessional. I always did walk-in party's in past and wanted my son to enjoy the full experience this time but that didn't happen then to top it off what really made me furious is we worked hard and

spent ALOT of money to win 4000 tickets to get him the big Chuck e cheese stuffed animal to be told we no longer can buy it with…

My complaint is based on one of the manager that manages one of your restaurant in Cupertino California . Restaurant # 786 manager's name Erica Valencia , my son works there he loves his job and takes pride of his job .

There's not a day that goes by that my son don't complains about the way the manager treats all the Employees she makes some of the girls cry but no one complains because they'r afraid of losing their job . If there's nothing you guys can do about it then i will talk to my Attorney. Thank you .

My name is Ray Reyes (408-717-1958)

My complaint is based on one of the manager that manages one of your restaurant in Cupertino California . Restaurant # 786 manager's name Erica Valencia , my son works there he loves his job and takes pride of his job .

There's not a day that goes by that my son don't complains about the way the manager treats all the Employees she makes some of the girls cry but no one complains because they'r afraid of losing their job . If there's nothing you guys can do about it then i will talk to my Attorney. Thank you .

My name is Ray Reyes (408-717-1958)

the manager was rude and screaming at the kids when asked a question he ignored you talking to the employee very mean and wasnt trying to here anything no one says