Church's Chicken

On Dec 30, 2024 I placed an online order thru the Church's mobile app for a 30 PC spicy dark meat and a half gallon of lemonade, large order of fried okra and 6 honey butter biscuits. After about a hour when the delivery driver from door dash contacted me when they arrived to pick up my order that they were out of dark meat chicken only had white meat available and not spicy.

I said that would be fine. Then within a few minutes the dasher contacted me again but now saying that the manager said that I can't get the 30 pc now because that would be all of their chicken. This the order I had already paid for over an hour before.

I asked if I could get the 16 pc meal instead and was told I needed to go on the door dash app to cancel my order, which I didn't understand because I ordered from…

Some employees don't know the difference between a breast and a thigh. They got it mixed up with my order. But I wish they would please bring back the Smoky Mesquite barbecue chicken half they used to have. Those were phenomenal.

Please see what you can do to bring it back. To the Lubbock area.

I went to the churches in San Antonio on San Felipe and culebra earlier today, and , one of the employees a male was very vulgar and disrespectful, my family has been going to this churches for years, can someone speak to the manager and take care of this employee please

Poor quality chicken for the amount that I just paid. I recieved an extremely small chicken leg and an overcooked thigh. I'm very disappointed.

I bought dinner here last night around 8pm 12/19/2023 on Manchester. 2 of my tenders were undercooked. I tried calling the restaurant location, But no answer. I have emailed and called customer service. Just the meat was undercooked. I only ate the side, because it was covered .

So I never got to enjoy my dinner.

I went to church chicken in Tampa Florida my chicken was so cold and old hard and the

I purchased a three piece dark and it was overcooked, hard and dry. I don't understand how can you serve food like this to a customer. 29 on something I couldn't eat now I'm at work starving. I think the restaurant should shut down permanently.

I have pictures and the receipt

I went to church's chicken on 1850 s general mcmullen drive I order an 8pc Family meal legs & thigh with Fries and 4 biscuit and a 30oz coke. When I got home with my order I opened the box of chicken and saw that all the pieces of chicken that i had gotten were old chicken.

The chicken are all dry, and if they just keep on putting the chicken back in the grease so It can be hot again. The way my chicken looks as if the chicken was from yesterday, and they just reheated the chicken.

Had to go buy something else to eat cause the chicken was burnt, dry, old, and didn't taste good. I am very upset about this. Try calling the restaurant to let them know about my order, and no answer. Uploaded a photo of the chicken so yall can see the chicken i received.

My husband ordered 8 piece mixed with Mac and cheese for the sides. He ordered 2 corn on the cobs as well. When reached home corn was not in the bag. Left home without eating. Drove back for corn. Husband asked for 2 complimentary pies. Manager refused.

Husband discussed that he had passed a Popeye's and Southern Classic choosing Church's . This is ridiculous that a customer should be so inconvenienced! Manager reluctantly gave him one pie. Again we ordered 8 piece of chicken. Obviously more than one person would be eating this meal.

This round trip back to Church's took 40 minutes. He ate cold chicken. Is this how your company values it's customers?

I visited Church’s Chicken in Waco Texas 3903 North 19th Street on yesterday afternoon, I ordered thru the drive through, she stated that the regular chicken would not be ready for 4 minutes’ so I pulled around and sat about 15 minutes. Other customers started going inside and waiting for a long time also.

I was so disappointed, just waiting for a two piece chicken, it is always like that at that location, about one employee at the drive through and one cook! They really need to step up, it is so slow there always, and I visit there every weekend for my elderly mother!!

Please try and fix it if you can!! Thank you,,

I purchase chicken from Church’s restaurant number 10899 on occasionally. About half of the time, the chicken is severely over fried. This happens about half of the time. I have been eating Church’s chicken for a long time and I am used to receiving a quality product. The overcooked chicken from this location is forcing me to go to another Church’s location which is about 5 miles away in order to assure the quality I am used to. My wife has had it with this location.

I hope you are able to fix this problem. The store if very convenient to my home and I would like to be able to trust I can get good chicken, cooke properly when I go there.

Thank you,

Tom Jaeckle

I have a complaint about my order. Today I went to the church's on north grand 3525 n. grand blvd. 63107. Itavia W. 55. I wasn't given my bombers and I have been calling NO ONE will answer. I can't go back cause I'm at work.

This really crazy that I have been calling since 2:30 and not a sole will pick. Today is 8/14/2023 that I'm sending this email. check-10082 2:17pm

Desperately Seeking someone to call me back regarding my refund I still haven't received the manager of this location in Scott Louisiana stating she has tried to call me which that never happened and trying to reach someone in a managerial position that's in a district or Regional level have even emailed the CEO with no response left three messages with customer care no response very very disappointed and

sad would like someone to reach back out to me. I would like my refund back and I would like to discuss the poor operation that happens at this location the incident that happened on 7/6/23 and here we are August 12th and no one has still responded to me.

Someone can call me at 337-658-1684 and my name is Cindy McDaniel. thank you

They never have chicken breast available in all locations in Brownsville Texas. Told to wait 20 minutes.

Bought dinner at Church’s Chicken (Store #623 - Lakewood, CA.) - 08012023. Ordered (1) 2 piece (1 Chicken Breast & 1 Leg). (1) 2 piece (Chicken Thigh & Leg).

Upon arrival at home, my order #950 for the Chicken Breast & Leg, they gave me (2) Legs and no Chicken Breast!!! Was upset about that!

Tried calling Church’s Chicken and no one answered my call!

Will no longer buy from Church’s Chicken ever again!!!

We visited Texas Chicken at Suanplern Market twice once three days ago and had a good experience and enjoyed the food by ordering one combo wrap and one just wrap. We visited again today but served cold food on the same items. We requested a replacement but were again reheated stuff totally unpalatable food. We are a very old couple from India and were totally disappointed.

Please take corrective action as you feel best.

Satpal Singh Johar Cell Number 00919871286514 Staying at Flat 1089 Oka Haus ,Rama Road 4 Bangkok,Thailand

The location on Grand Prairie never has ckn sandwiches . They say they are always out every time . Today the mgr told me that your company only sends one box and so that is why they are sold out .

He was very rude made me feel like I was inconvenience because I ordered a ckn sandwich. Maybe he was in a hurry to eat his whatburger lunch that I saw on the counter. Anyway I will not go to that location again. Very disappointed.

I drove from Kilgore today to buy an 8 piece dark chicken from Church's the box felt hot but among opening it it clear that the chicken was not freshly cooked .l was very disappointed in their service this is the first time l have been slid lelt over food from Church's.Shaking my head.Patricia Mumphrey 7/1023

m. because of my heart please call me contact me 405-435-7571

I am finally a complaint about the Restaurant located 14 1 1 5 coit road, Dallas, Texas, 7525 four, was rude and disrespectful. For the past 3 months, I purchase a meal and used my survey. And a woman supervisor that works the night shift with a small hair was rude and disrespectful to me so I called her a b**** because I'm tired of the rudeness.

This has been going on for the past 3 months that she has. Been rude for people to get a free piece of chicken. Once we do the survey, I do the survey Every time I purchase a meal. 3 times or 4 A month and the manager consists on being hateful every time when I show Her on the phone, she messed my phone up and tried to play mind games and say.

I took a picture when I didn't all but piece of paper Written down the code off the computer survey…

Find of the complaint with the store 14115 coit road in Dallas Texas 75 254 I am filing the complaint with the store manager consistently being rude and buy us twice a month with when I purchased a meal I do a survey twice or three times a month the manager is Latino white has hardly no hair works she night shift three times he been rude to me when I bring in my survey after purchasing a meal being rude and disregarding my feelings so I called her a bitch for being rude..

again I just wanted what is out there in your stores don't worry I will continue to buy my spicy chicken strips but I think it was right for your stores continue this small chicken for sale I pray you don't take this personally especially if you're not aware of it respectfully submitted. Victor DeJesus God Bless

Please call, worker's in churches on Loyola Dr. Was very rude and cursing customers out for asking questions, I want them fired, need to talk to a person, call me @5043604283

CC in Marietta, GA ,drive up window not available. CC in Austell, GA, drive up window was closed, made order, chicken had been sitting for a long while, crust was hard to bite into. Ordered & paid for 2 biscuits…only got one !!!

Your service and food needs to be evaluated and brought up to cost standards.

I had gone to Churches Chicken a few months ago and didn’t care for it at all. At first I thought it was me but then I went back this past week and again the chicken (original) did NOT taste good.

The recipe has changed and not for the better. I ended up throwing my food in the trash. What happened to the original recipe? It was different from your competitors which I loved. I use to eat there quite a bit but now I will look for a new eatery. Very unfortunate!

Bring the original recipe back!

W. RIVERDALE GEORGIA 30296 I left a screenshot of my review below it is very long and I will be contacting the bbb and filing complaint. I am also still waiting for my refund! This store should be shut down, the employees doesn't wear gloves they are taking food home so there is none for customers 2 hours before they close.

Me, my girlfriend and brother had a taste for chicken livers. My brother and I drove over... Leaving her at home patiently waiting. Mind you when we arrived the Drive-Thru may have had only one car (was slow) and nobody inside.

So we decided to walk in. Tried to order livers ... The manager said she don't like cooking livers because of the way they feel in her hands. " We basically settled for teners! VERY UNPROFESSIONAL!!! in all my 50+ years of living. TOTALLY UNACCEPTABLE BEHAVIOR!!! POOR CUSTOMER SERVICE! MY…

I'm a current cook for 2980 church's Texas Chicken in Sacramento ca 95822 The store us hot hot I'm working 90 degree cooking with the heat ac don't works

Hello On May23, at about 7:30. My family and I ordered 3 piece meal and a chicken meal,to go. When we got the meal I checked my order. They had forgot my biscuit. Okay so we went back in to let them know that they forgot bisquits.

The young girl working there shouted yes we did. I said sorry no you didn't. She said I need to see the order. Okay, but I'm thinking it's just a bisquits. Anyways U bring the order in to show her.

She says I need your receipt too. Okay I'm still thinking this is your guys mistake but yet. Okay So I go back outside get my receipt. She says you people ( in front of a small dinning room of people) are always trying to scam for food.

Well that got me upset. So I just asked for my money back. I said to her you can't talk to people like that, she says yes I can. I…

I don't want to rate any stars. If I could give a negative 5, I would. Today 5/23/23 I went to Churches Chicken in Sacramento Ca at 3801 Stockton Blvd store #1072 phone number 916-452-4682 to buy lunch for my son and myself.

06 we ordered 2 chicken strip meals and our mac and cheese was extra. I learned when I returned to work to eat lunch that we were both given mash and gravy, so I called the establishment and proceeded to tell the cashier Kevin the problem .

When I started to explain my reason for calling, he then cuts me off to tell me that the mac and cheese was an extra cost. I then stopped Kevin to ask if I can finish what I was saying and he just talked over me and told me to return to the store and get the mac.

I then went in to telling Kevin I can't…

I work at church’s chicken in Riverdale on sr185 but haven’t receive my last pay check I have call corporate office twice and customer service why I haven’t receive my paycheck or a call back

We use to stop at Churches chicken quite a bit. They opened up one less then a mile from home. Last time our chicken was not cooked all the way on some of the chicken and the other half was overcooked and dried out!

We decided to stop today and try it again. This time there was no extra gravy we ordered and we were missing three pieces of chicken! 00 and they couldn’t even get our order right. Churches chicken has went down the hill! Redbank rd. 29445

I ordered a 12 piece chicken meal on 5-5-23 in St. Louis Mo and the biscuits was missing out of my order along with the fried okra

Placed order through drive-thru. The charge on the drive thru menu are different from charges inside the restaurant and on my receipt. Asked to speak with manager. A black woman came and was very argumentative with me. I explained to her what I stated above and she went to say well this is the price inside that the manager had changed the price.

I said to her I thought you were the manager. She had no name badge on. I asked her name she said it was shaqueeta. I said that’s not your name. She asked me why am I making fun of her name.

I replied I’m not making fun of your name I just don’t believe that’s your name. 20 cents plus tax. She asked me do I want the corn on the cob or not I told her yes and the difference refunded to me as well she gave me my food and closed the window on me.…

On May3,2023 I Jerome Thompson a regular customer of Churchs Chicken Chaguanas came in to order a Jamaican Patty from Rituals where I received excellent service from the Rituals staff however when the staff from Rituals went to collect a freshly baked patty from the oven for me a staff by the name of Nadia came over to Rituals to accuse me of "bulling the Rituals staff" followed by saying "Us Jamaicans are nasty people' I was in complete shock by what this staff said to me that I told the Rituals staff what she said in which one went to tell the manager.

I often time come into Churchs Chicken Chaguanas and most of the staff know me and i concider them my family so i ignored this comment and went to sit in the dine and eat my patty. " I was so embarrased and in shock to think that I could…

On May3,2023 I Jerome Thompson a regular customer of Churchs Chicken Chaguanas came in to order a Jamaican Patty from Rituals where I received excellent service from the Rituals staff however when the staff from Rituals went to collect a freshly baked patty from the oven for me a staff by the name of Nadia came over to Rituals to accuse me of "bulling the Rituals staff" followed by saying "Us Jamaicans are nasty people' I was in complete shock by what this staff said to me that I told the Rituals staff what she said in which one went to tell the manager.

I often time come into Churchs Chicken Chaguanas and most of the staff know me and i concider them my family so i ignored this comment and went to sit in the dine and eat my patty. " I was so embarrased and in shock to think that I could…

This place sucks twice was shorted on my orders I paid for it I asked is all my order there they said yes get home and was not there my chicken sandwich or fries not my hot peppers.

Wanting to access Mr. Enough is enough,from a long time purchaser of your product as well as one who once performed actual health inspections in a few of your locations as an employee of the regulatory agency known as DBPR(Department of Business and Professional Regulations, Florida division).

Looking forward to hearing from your company and treated with more respect, and dignity than afforded by the staff at this stores location. Thank you B. Gipson

Went to the Church’s chicken on Saturday and received the most horrible service. Manger was upset about something, never gave me my receipt or change, waiting 10 mins to get a my drink. After getting the food, it’s the the worse out the worse.

The batter from the chicken fell off in my box. It looked like it had been soaking in either water or oil. I went to return it and was made to be a lier. I asked the manager to please look at the chicken and all she did was throw it way.

I ask for a refund because at this point I didn’t trust them to eat from them.

Church was too hard to eat tasted old and I spent 30 dollars.

Went to churches store 142. Inside was closed at 7:30. Waited in line for almost an hour. Ordered a 10 piece with a large okra. After waiting almost an hour I would expect the chicken to be hot. Wrong. It wasn’t even warm.

Then they only gave me 8 pieces but charged me for 10. Couldn’t go inside because it was closed and drive thru was too long. Tried calling but they won’t pick up the phone

Rude staff always have an attitude and the front cashier is always on the phone. The front cashier when ordering barely speaks and has an attitude when taking your order. This is the Church's Chicken on West Colonial in Orlando.

This is my second time going and nothing had changed.

Greetings, I am lodging a compliant against Church's Chicken on Wesley Chapel rd in Decatur GA. I went through the drive thru on 3/21/23 around 6:45. There were very few cars parked outside the restaurant; however most of the traffic was in the drive thru. I ordered a 12 pc meal, and I requested 3 of each parts. 3 legs 3 thighs 3 wings and 3 breast. The young lady who took the order gave me a total of $35.63. I proceeded to drive around to the window I was stopped by a lady hanging out of the drive thru window asking me not to proceed to the window so I waited about 5 minutes exactly 20 feet from the window. Afterwards, she had me to proceed forward. In front of me was 2 cars waiting for their food.

When I arrived at bible study and opened the box there was 3 breast, 5 legs, and 4 thighs,…

Church's Chicken in Atlanta Georgia is very unprofessional, rude and has too many young people working there to conduct business. We waited in the drive thru line for and hour or so. We could not move forward or backwards due to cars in the front and in the back of us.

We do not have a Church's in Anderson SC so we travel to Atlanta to get some Church's Chicken and when we get there at two locations, they both gave us the bad attitude and unprofessional service.

Went in today at the Wesley Chapel Decatur location. Had 2 separate orders. Ordered okra with each order. Had to sit for order had to pull up. Received order okra was missing from one box. Went in to get it they say they didn’t charge for it.

I asked for something of courtesy since I had to wait so long. Was told I had a choice to wait or not.

First they took order, took money never said it was a wait after few minutes with other people behind me they said pull up…still not saying why. I said if I knew I had a choice I would not have waited.

They are very unprofessional at this location.

On March 3rd around 1630 We visited two of your restaurants--One was located Candler Road in Decalb County and the other one was located in Shamley Tucker in Norcross. The first one we waited 30 mins at the drive thru due to the fact that the mic was not working, and we could not back out because of cars in front and behind us.

At the first one the manager told us we had a choice to come inside ore remain in the line(which we could not get out of) the girl that waited on us at the window states she was the manager and her attitude was very nasty-She did not have a mask on nor did she have her hair contained-she was packaging up food without gloves.

The other Churches told us that they did not have any chicken ready for 15 mins and we waited 45 mins and there still wasn't any chicken when…

On 9 March at approximately 5:30pm I experienced a Church's Chicken employee who displayed a very bad attitude. This was at the Church's Chicken store in Clearwater Florida. I ordered 2 three piece meals and another 10 pieces of chicken.

I ordered a pepper with the first order and stated it two times.

Also, while her back was turned I said I wanted a pepper since I noticed she did not put it in the bag. When you gave me my complete order I asked did you out the pepper in the bag.

She said I never ordered a pepper. I stated I said a pepper 3 separate times. She then proceeded with the worst. disposition and a very nasty attitude. She is a young black woman and should not be working in a service industry because of her bad disposition towards customers.

I am retired military and will not…

I went to Church's Chicken on Pass Road in Gulfport MS on 3/8/23 to get food for my family. The customer service was pathetic and the food was attrotious. It looked like it was old fried chicken from another day that was refried it tasted like garbage and my family could not eat it. I've never had such an experience at Church's in the years I've been going there. I spent over $38 on this slop. I need a refund and Church's st this location needs an intervention immediately. I cannot afford to spend this much money and get nothing in return. The good had to be thrown out it wasn't even fit for dog consumption much less humans. I was totally disappointed.

Please send my refund to; Shirley Lewis 4604 West Railroad St Gulfport MS 39501 228/547-3815

Thank you

I waited in the drive thru line for 7 to 8 minutes before I got to the intercom. There I continued to wait for another 7 to 8 minutes with no communication what so ever. I said hello and no one replied.

The cars in front of me had been waited on and there was one car left at the window. I thought then that maybe the intercom was not working so I drove to the window. When I get there the lady tells me that she could not take my order at the window she did hear me say hello but something was wrong with her mic.

This is POOR customer service.

Ordered a 2 piece dark with okra and a coke. The food was cold. The chicken seemed old and that it had been cooked earlier. It was not fresh or hot at all.