Cigna

I am unable to access mycigna online which I was able to until the last few days. After answering questions to robots and supposedly getting transferred to tech support, I am at wits end after an hour of useless repetitious nonsense.

If nobody can give me tech support, I'll have to change coverages. I've been happy with the plan, but if no humans or knowledgeble humans are available, there will be no choice for me other than to change coverages.

My doctor has tried to prescribe two different medications over the last two months for my overactive bladder! Cigna refuses to cover the medications because of the costs!

My doctor is the one who knows what I need, not the insurance company!

I am a provider and I have been trying to get a claim paid for six months. I interact with and file claims with numerous insurance companies. I have never been treated so egregiously nor been so frustrated as I have with Cigna.

I am routinely disconnected by their service agents who quite literally NEVER call back. I have waited hours on hold for supervisors who never become available. I have faxed the claim and supporting documents countless times to countless numbers that phone agents give me and Cigna somehow never receives the information.

My case has been "escalated" more times than I can count. At times my call rings through and no one even answers, though I can hear their agents chatting and laughing. The agents are rude and simply do not care to help.

I also get different…

I had an issue to be resolved in a short phone call a few days ago, which eventually resulted in a nightmare exchange with a customer service rep today. Without going into all the sordid details, she put me on hold no less than a dozen times because she had no answers to any of my questions, had no knowledge of anything to do with Cigna, and

seemingly had no knowledge of how to transfer a call to a supervisor when I asked for one. I eventually terminated my call when I was put on hold one more time and will call again tomorrow and ask for someone who might have some knowledge of my contract and why I'm having so many issues with getting any straight answers to my questions and some definitive information

I've had several issues with a stop and reissue of insurance checks. After spending an unreasonable amount of time with representatives and continually asking for a supervisor, they are never able to provide me with one instead having me answering all the same questions and wasting my time along with delay in resolving the issue. The list is too long but can be provided for whom I've spoken to on various occasions.

CIGNA customer service does not return phone calls and the people you get on the phone have absolutely no idea what you're talking about. ". I''ve confirmed my information 35 stinking times - and it's in every email that has ever been sent to them.

I am so sick of repeating myself it's not even funny. They are denying services for a microprocessor knee that I need to be able to walk and try to be as human as possible since i lost my right leg above the knee in October of 2021.

Finally I am able to get something that would allow me to walk on uneven surfaces and now they are telling me its not covered. What I total bunch of BS.

I have a Cigna Medicare PPO policy that includes dental. My dental pays 100% up to $2000. When I filed for reimbursement for $124, they only reimbursed me $48. I spent over 50 hours on the phone with them for the last month.

I have been lied to. I have been promised that it would be paid. I have filed grievances and received responses that weren’t even my case. I have been told to just find another dentist. They will tell me anything to keep from helping me.

I am in continuous pain needing a crown but I cannot get it fixed because they won’t pay for it.

I have been sending the same document 23 times. They give me a run around just to process simple ortho charges since 2021. My son is getting off of braces and the provider told me I have to Pay out of pocket.

The worst insurance company ever

I agreed to this coverage without being informed how very view 1 or 2 dentist are my area that are in network. I have an emergency which has led to infection now in my ear and throat not to count the tooth.

Y'all approved my dentist used while ppo for evaluation only. I need the full dental emergency approved. Making me sick I need to get approved or ending up in hospital real soon. Call me 830/992-6216 Lindi Littleton

I have several dental appointments. Schedule by Cigna client services. When time for appointment. The dentist office call stated they don't take my dental insurance. I have been in pain for two months now. I have been with Cigna for years.

I feel the individuals are not doing there job. They don't care that you in pain. I will be reporting this to my corporate. And telling everyone my experience. Thank you

Reps are ignorant, rude and quick to pass the buck without thorough research.

Cigna Dental has not been paying on dental claims or reissue of payments that they say have been paid since July 2022. Claims denied and asked for the same information over and over to process a claim. Can't speak to anyone that can help .

All I am told is they payment will be reissued, given a ref # and nothing happens again.

Verifying the primary insurance for myself (Delta) and confirming Cigna is secondary. Experienced the absolute worst service from Cigna's agent, numerous requests to speak to another team member which where refused. This agent could not put together a full sentence or speak to me like a human, but instead spoke to me in medical coding jargon and was absolutely of no help.

At this point I don't even know if my original reason for calling in was resolved.

I have been a loyal customer of Cigna for over 22 years and I would like to share my experience I had with Mr. David Cordani, no one should be treated in this manner. Horrible customer service and incorrect information.

Please could you contact me at 786-863-1213.

Thank you.

I’ve been trying to get gender affirming services covered for 2 years and am being sent in circles. I’m DONE!

What's interesting here is that my issue is the same issue I've seen on hundreds and hundreds of other reviews on various internet platforms. I pay over $600 a month for insurance. My daughter and I both see a provider monthly for ADHD medications and because this provider does not accept insurance and the paying out of pocket is much lower than a copay I would be responsible for an in network provider, I pay out of pocket and

then submit for reimbursement which I should get reimbursement is 60%. I I've had Cigna insurance for a year and a half and my daughter has had insurance for 3 months and I have yet to get reimbursement every person I speak to either does not know where to find the information is giving me the incorrect address has given me the incorrect form I mean I have mailed…

I switched over to Cigna 1 Of January for my Medicare program as I was laid off from the Sheriff office which was also was with Cigna For some reason after 8 calls in three months your customer service can NOT get it straight. Now I’m trying to schedule eye surgery and we’re still having problems.

I wish to heaven I never when with Cigna . They keep saying I have another insurance which I DON’T. Please call me when you get this straigh so I may schedule my surgery’s. 941-713-0751

I have been blatantly hung up on, been told to hold and instead of them coming back sent to a survey which ends with a dial tone. My issue is STILL not resolved, and NO ONE has helped! This is the WORST customer service!

I would NOT recommend to ANYONE! STAY FAR AWAY FROM THIS COMPANY AND THEIR AGENTS!

Had my bridge approved, now they’re withholding payment and asking for additional documentation that was provided. This process has been very long damn near a year!

95 is pending as of 01/24/2023 due to needing medical records and itemized bill. We uploaded the the medical records and itemized bill via website, shows received under reference number#1675779949553. I spoke to a rep named Mae today 2/27/23 by 1:34 PM Central time.

Rep seems unaware on how to utilize her tools on locating the uploaded medical records and itemized statement. If our calls were records you would noticed the dead air and no action step given. Rep advised then to submit once more.

I discussed in length time time it is unnecessary as it is showing received. Requested to be transferred to a manager or supervisor for assistance but nothing came about. Lots of dead air. Rep routed me back to our cue. Extremely agitated and disappointed.

This is not how C/S should be.…

8 but Cigna said the authorization request did not meet the criteria for approval. My physician informed me that he sent Cigna all the information they requested and I should have met their criteria. Cigna has a habit of not approving authorization so they do not have to pay claims.

Worst personal insurance company I have ever had. Made a complaint with the Florida Department of Financial Services.

I was just charged $12.00 Dollars by my WFB Bank account on 02/15/2023 @ 8pm as your Cigna Paper Check was Returned Back to my WFB Bank, Unpaid !!! My Total Loss of my Money is Now $203.20 plus a $12.00 Dollar Return Check Charge. Total $ 215.20.

All this Financial Documentation is going to my Alaska Veterans Legal Aid to help win Alaska Small Claims Court Case. I am visiting my Legal Aid Rep on 02/21/2023.

Cigna I have also Contacted my Employer and my Union Rep for Help.

For as Big a Company as Cigna is, there is Truly no reason I can think of for Cigna to Mail a Cigna Company Check that Cigna has no Funds to cover. To want to illegally take $203.20 from a New Subscriber plus A Return Check Charge of $12.00 added on to the Subscriber Bank Account.

The Alaska Veterans Legal Aid says…

I work as an assistant for a reimbursement team and part of my job is to call the provider services line of an insurance company. Now, Cigna's representatives have become worse and worse on a daily basis. Just today, I spoke with a representative named Mark who is so rude.

He talks over me and obviously not exhausting his resources to assist me with my concern. I asked to speak to a supervisor and guess what, I was on hold for as long as I can remember. It seemed like he is intentionally waiting for me to hang up and not give me a chance to speak to a supervisor.

Cigna should do a better job in hiring people. Hire more processionals rather than rude people!

Months to get claim for $200 processed for dental service. Numerous calls, hours spent and no resolution even following promises by supervisors. Agents hanging up instead of connecting to proper parties. This is not acceptable when I pay into insurance for services covered.

Extremely poor customer services.

Hello there,

On 01/18/2023 I made a phone call to check history and remaining for my patient before I bill out a claim. I talked to two representative of Cigna and none of them were helped me out. The last representative even worse, he gave me hard times and seemed like not want to answer my question. I was able to ask for his name and the reference call (Boris M, ref call # 3290).

Please spend more time on training how the representative should answer the question probably, and easy for customers to call insurance.

I just got off of a 20 minute phone call with one of your representatives. All I needed to know was if a patient was eligible for a Pano. He kept putting me on hold, and it was very hard to understand him.

I asked to speak with someone regarding the terrible phone call, and he said there was no survey or anyone else to talk to. I really hope you can listen to this phone call. Customer Service has really gone down hill.

Thanks Ref #7012, 1/10/23 at 10:00 am EST.

Case ID - 794150364 Dear DARYL FERGUSON, We have tried to contact you to let you know your premium has not been paid. Since we haven’t heard from you, your coverage ended on 11/30/2022.

For whatever reason my auto payments stopped. I cannot contact you by web as there is a technical problem and I cannot register DOB field not taking. I mailed the payment which your org. has not processed/found? I have called numerous times and have been on hold for over 2 hours each time to resolve this problem. It is unfortunate that I need your ins. or I would change.

I tried to change my mailing address, and cannot do that because your website says: Username and password do not match our records. Please try again.

I cannot get ANY help whatsoever from your tollfree number -- reached somebody and have now been on hold for about an hour.

My "certificate number" is 8Q4T02 -- although I'm not sure what that means.

Your letter to me, acknowledging an earlier address change, says that Cigna "is here to help..." I have had NO, ABSOLUTELY NO, HELP from Cigna. I complained to my former employer (RTI International) about this, but I would like to know exactly how to reach a human being who can help with a change of mailing address -- the website is useless, and apparently, so far, is reaching any employee who can assist.

I can be reached at…

Three years ago, I had some stroke symptoms and made the terrible mistake of going to an Atrium Health ER. They did several CT scans in about 3 minutes, which turned out as three separate CTs later on my bill for about 12K, and they even had the stomach to unbundle them.

I contacted Cigna that the charges should've been bundled, but I was told they don't care. So I had to pay my part. I paid the bill in monthly installments within a year and never missed a payment, even though the bill was fraudulent and should have been corrected, but I didn't have a choice.

Six months ago, I accidentally found an email from the payment service that I have a new statement. I thought it was an ad, but I opened it anyway. To my complete dismay, it said that I owe Atrium over 1k for that same ER visit…

I am new to Cigna and plan hasn't even started yet and I already know going with them was a mistake. called to try and make my first payment and the lady I was talking with deleted my policy. so come the first of the year I will still have no info.

which means I can't find any doctors until it is reinstated and then they will send out my info. if I have to pay by Jan 1st then I should have my policy info by Jan 1st. so they will mail it out after the first and I won't have it till middle of Jan so I can't even start looking for doctors till then so probably won't be seen by a doctor till February if I am lucky. RIDICULOUS!!!!!

I Have called 5 times and been on hold more than an hour each time again RIDICULOUS!!!! Now I get to call back again next week to see if it's been reinstated. what…

and I still have not got back threw to the actual people to fix my issuse

Cigna Dubai branch is asking for payment through on Mobile call. Is this the practice? How to be assured our payment goes to Cigna account.

I process dental insurance claims for my providers and it is disgusting and maddening the hoops we have to jump through to get Cigna to process our dental claim. I've been in the dental industry for 15 years and never seen such poor customer service, refusal to process claims, and stalling tactics to process and pay claims.

Let alone, requiring us to submit PANO/Narrative/List of all missing teeth/Dates of extraction, etc. for a simple implant placement. A list of missing teeth should be obvious to the dental consultant reviewing the claim. If you aren't going to review the PANO, why are we required to even submit it?

Then when we do submit all the information, the claims still aren't processed because we then have to call in and provide attachments numbers because the information…

Dealing with CIGNA has been one of the worst customer service experiences I have ever had. You are supposed to be able to designate/change your primary care provider via their website but this cannot be done. You can add or remove network doctors to your "Health Team" but not designate a PCP.

Calling the 800 number connects you with useless hostile people who know less than you do. I have called multiple times and still do not have a PCP. The "customer service reps" are angry, condescending, and clueless.

For those researching Cigna Saver Rx (PDP) the licensed brokers you reach when you call for information know so little it is scary. I called to locate a retail pharmacy in my neighborhood. I got someone on phone who could not ‘say’ and ‘didn’t know’ if the retail lists were current.

I was given a resource: Walgreens in my neighborhood. I called them and asked them if they could call Cigna Saver Rx to confirm their status in the preferred pharmacy list. Transferred several times they told them to tell prospective subscribers to this Part D plan to sign up and wait and see what happens in January.

Was not at all impressed. Really? You should do better.

I have signed my son up for Cigna dental insurance. He & I spoke with 2 agents, 3 times. Danny gave his consent 3 times for me to act on his behalf. It was never mentioned that we needed to sign a form to that effect.

The first agent lost his information twice. The second agent, on Nov. 2, seemed to do a good job, but said because of the confusion she would make his policy start date on Nov 1. I was under the assumption that I would be handling the payments for his policy.

However when I tried to confirm that my charge card payment would be automatic, I was unable to obtain any information without his authorization, AGAIN. He has medical challenges which is why I am attempting to help him. Your company is making it very difficult.

Now it appears that his policy is not 1 until Dec. 1.…

Customer representative via chat closed my chat without following up or providing resolution. Attached is a chat transcript. This is unacceptable.

Claims are consistently processed incorrectly. When I call to check on status and get the claim sent back for reprocessing, it never happens. I am given ref. numbers that do not exist. I ask to speak to a supervisor and I am disconnected.

I work with every other insurance company and literally do not have this problem with anyone else. I need a supervisor to call me back to get claims processed correctly and it never happens.

Over 7 attempts to reclaim my portion of anesthetics bill. What should have been a straightforward process has turned into a nightmare. I believe they are attempting to "age out my claim". Each attempt to contact customer service leads to a long story, a lot of arguing, no supervisors and a "resolution" of wait another 5-6weeks.

I cannot believe they are still in business and not being investigate for fraud at this point.

Denied my daughter's torn mensicus surgery in knee, she is now at further risk of tear getting worse and causing more damage. Cigna member services provide NO help when this situation happens and will give you zero information, in fact, they can barely speak English. I had to call several times and keep requesting a new representative that would give me appropriate information related to my pre-authorization denial.

I have been dealing with the same issue since January 2022 and its still not resolved. I have spoken to well over 30 Service Reps and about 5 supervisors and I am still in the same boat. There is no consistency every representative has given me totally different information and no one reads the notes in my file.

I have submitted documents MRI, tests, etc as they requested and they keep asking for the same information over and over. The doctors office is getting the run around and has not been paid in months. I am dealing with ASH and Cigna and they are blaming the other.

I have celiac disease suffer from migraines, vertigo, fatigue, etc. and cannot take any medicine, most have gluten or are made in gluten environment, the only thing that helps is Accupuncture and they are telling me I…

i was having issue with Cigna APP not able to log in but is able to log on web site. s/w a customer rep by the name of jennifer. Rep would put me on hold multi times for a very long time. after 10 min.

i was just provided a another phone number to call to help me with my issue. when request to s/w higher managements Rep denied my request. is this how Cigna treat their customer?

I retired and cigna health coverage continues through employer subsidized cobra. I pay premiums for family coverage yet cigna continues to insist the claims can’t be paid because my spouse has Medicare. He retired 12 years ago and has part A but has never had Part B.

These claims should be paid. What am I paying premuims for? None of these claims are for hospital stays that would be covered under Part A. I have been dealing with customer service since February with no resolution.

00 . So they didn’t pay the bill. and all of them said they will corrected. Nothing happened. Associate by name Tatiana answered the call. After I spoke to her about the issue, she said she will put the banger on the line. she didn’t come back.

I am disappointed with Cigna. wonder why Cigna customers service all time low. This lady needs some customer service training. VERY ANGRY AND UPSET OF HER UNPROFESSIONAL ATTITUDE!!!

I have Cigna dental through my job, and in all of my years dealing with insurance companies I have never had so many bad customer service experiences. I can’t get a straight answer from anyone and am promised calls back that never come. If you intend to actually use your insurance, stay away from them like plague!

We, as a provider, find Cigna Dental extremely infuriating to work with in regards to anything with claims. The representatives are clueless, I usually have to explain that this is my 6th time calling on the same issue, here is the reference #, etc when it should be right in front of their eyes in the notes if they just look before speaking.

We are told to allow claims to process in "60-90 business days" from which it is received which is completely insane for a routine dental visit. And upon other correspondence letters we receive from Cigna regarding claims, the dental consultant reviewers literally send ANYTHING back just to delay it even longer.

For the past 7 years, I have been working in this office and the claim forms always include the original placement date (if any) and/or…

Jasmin Branch is a customer satisfaction team representative who has ignored my calls and emails since being assigned to assist me. When I call Cigna directly, I am almost ALWAYS hung up on when I ask for clarification on my coverage.

I now have a provider refusing to treat me because they say I owe toward the deductible on my family plan. I do not have a family plan, yet Cigna has told my healthcare provider that I do. Cigna has also had the incorrect mailing address for me since January (it's May) so all providers are 60+ miles from where I actually live.

I have called no less than 15 times to have this changed and they tell me every time that it has been done. It never has been. I do not receive mail from them because it goes to the incorrect address.

Cigna's provider directory is…

I am a new customer and I have tried for 8 weeks to get a nurse practioner who makes house calls. I have been on the phone to customer service 8 times and over 10 hours. My pills will run out soon.

I am housebound because I had a stroke. Can someone solve my problem?

I have been trying to reach a customer service representative for over 90 minutes. My call was answered by Josh who took all my information and placed me on hold for over 25 minutes. He kept picking up and immediately placing me back on hold.

I hung up and tried again. I got Errol this time. I asked to speak with a supervisor. He took my information and placed me on hold for over 10 minutes. I tried to call yet a third time, spoke with a female (name unintelligible) I asked for the phone number for the corporate office.

She transferred my call to the Escalated call line. A recording kept saying all representatives are busy and my call will be answered in the order received. Then I got an alert that said my call could not be answered at this time and the phone disconnected.

To say I am…

I cannot report intermittent family leave via website or by phone . It was working g for months and all of a sudden it stop working and nobody seems to be able to guide me or help me.