Cigna

My complaint is for the very poor customer service I have experience for the last few months and sadly to say my wife has experience this as well and she is employed by your company! I have an ongoing issue from a money order that I sent for a payment on my flex spending account that has been received but not posted and I’ve been getting the run around by your reps and supervisors to be incompetent and this is ridiculous!

I don’t know if you will even do something about it! I just have file a complaint through the BBB! oIm done a frustrated my wife and I have spent the last 2 weeks being hung up on and disconnected with know help at all!

Express Scripts was my prescription drug provider under Medicare Part D in 2021.

However, Express Scripts merged with Cigna and I received a letter indicating informing me of this merger. I am a member of The Ohio Public Employees retirement system and OPERS uses VIA Benefits to assist its members enroll in medical coverage.

On Saturday, November 6 I spoke with a VIA representative and we determined that CIGNA's coverage was more expensive that AARP United Health Care for my prescription drug coverage. I enrolled in the AARP program. 00 per months plus my share in the cost of drugs.

I NEVER ENROLLED IN CIGNA. I was on the phone for nearly 2 1/2 hours trying to speak with someone to clear up this situation. When I finally reached a person she could not help me and told me I had to call a…

They mistakenly processed 2 expensive root canal claims as out-of-network, negatively affecting my annual available balance (not to mention overcharging me deductible). It’s November and I need to have this years dental work done, so I need to know accurate balance.

5 months delay), now just giving me standard replies, with no result. Their supervisor didn’t even apologize! Where should I complain?!

Mind numbing, pathetic service, the automated attendant is nothing short of brutal.

A simple, simple ask to verify my member ID and acct# since I do not have membership cards, I gave up on requesting them years ago.

I call the number and get abused by the auto attendant, get a person finally give all my info and they go that is not my dept and transfers me only for the call to be disconnected

I call back and same exact run around again, this time the transfer worked and I had to give the same info again and you guessed it I was transferred again

Finally I got the person who could answer my question, if the CEO feels this is what customer service should be I would encourage him to try it out for himself, he would be singing a different tune.

Your nurse Erin Casher is an anti vaxer. Not a good look for a healthcare representative.

Also she laughed at a teenager who’s grandmother had passed away from COVID. What a heartless person to employ.

I have left your billing department several messages and supposedly looking into the over pay/ misleading situation but I have not received a call

The reps always disconnect the call

Representatives are no helping me to re- establish my healthcare plan.. All are only getting a pay to answer the phone and can't help with any of the issues, just continue to transfer me to too many departments without correcting my problem

I'm tired of Cigna's HARRASSING phone calls to my mobile phone multiple times a day. I would not use cigna if you paid me. cigna does nothing but harrass me. I'm going to look into filing a complaint with any government agency that will take a complaint.

I have cll blocked hundreds of numbers from cigna and these HARRASSING calls keep coming.

Dear Sir/Madam: Please note my Cigna reference no. 001/85570. I was admitted in The Nairobi Hospital on 16 May 2019 and my admission number was 101905160068. After lab and radiology reports Doctor diagnosed the appendix. Dr. advised me to have a surgery and to remove it.

I was discharged from the hospital on 23 May 2019. On 23 may in the noon, the ward in-charge asked me to go to the cashier and do the clearance. The cashier asked me to pay 20% of the Doctor checkup fee during my admission in the hospital, where I claimed that I am indoor patient and I am not suppose to pay any amount.

I told her, I pay 20% if I go for check up as an outdoor patient. She denied. There was no option for me to discuss on this issue. I paid through my debit card, KSH 70,400 which is the 20% of total amount…

I called trying to find out why my claim has been pending for many weeks. I went to MYCIGNA, called the phone number under Medical Claims and reached someone with a thick accent who finally told me she could not access my records, that I had to go to a Personal Representative.

I called back and again got Prescriptions who transferred me for the third time to someone who simply told me that Cigna has up to 30 days to answer the claim that I submitted my self. I do not understand why it takes so long to make a decision on something so simple, and that I am covered for under my policy.

Why do I have to speak to a Personal Representative? Why are your phone numbers for medical claims incorrect on your webpage and actually send me the Pharmacy? Why do calls to the Prescription dept. have to…

The CIGNA rep called today to advise their doctor (the CIGNA doctor) is waiting for a return call from one of my wife's medical providers, the Neuropsychologist, in the event we wanted to followup to make sure their call is returned. What is amazing is the letter from the Neuropsychologist is very clear regarding the medical issues preventing my wife from working. We feel it is very clear as well that CIGNA contacts the medical providers even if no clarification is needed, in order to sqew the statements received in in order to make them support CIGNA's predetermination, that EVERY ONE CAN WORK NO MATTER WHAT. PER CIGNA IF YOU CAN FEED YOURSELF, AND ANSWER THE PHONE, THEN YOU CAN WORK!!!!!!

****Keep this in mind when you are looking into using them for LTD, and consider policies outside…

I purchased Long Term Disability Insurance with CIGNA (LINA) for about 25 years prior to making a claim. The insurance was offered through my employer State Farm. CIGNA covered 2 years of my disability (after the 6 month wait), however now they are performing a two year review for any occupation. An IME (Independent Medical Exam) has been scheduled by CIGNA for me, even though Social Security approved my claim on the first review.

My medical records/history is very extensive, covering multiple surgeries and procedures in an attempt to try and make my conditions manageable; however they just keep getting worse. The pain is excruciating, it affects my sleeping, moods, mobility, relationships, everything in my life. It started out with Endometriosis in my mid early to mid-twenties, which…

I received a quote and they request me to send my Visa card details I suspect this is a scam. Please confirm

Name of Cigna staff: Mica.Mollyneaux@Cigna.com Address:

Mica Mollyneaux – Telesales Executive Cigna Insurance Management Services (DIFC) Limited Office No. 601, Level 6, Al Fattan Currency House - Tower 1, Dubai International Financial Centre, Dubai, P O Box 112281, United Arab Emirates Email: Mica.Mollyneaux@Cigna.com Toll free from US: 877 539 6295 www.CignaGlobal.com - your link to easy access to quality health care around the world.

Data Privacy law is changing. Your privacy is important to us and we take care to protect your information. We have updated our Data Protection Notice (DPN) which can be viewed online https://www.cignaglobal.com/privacy-statement. The DPN explains…

You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

You have terrible customer service. It take 7 to 10 day for them to approve my medicine. I have been taking the same meds for 2 years. Why do you give me the run around every 3 months. I don't need a Pharmacist to approve it because I have been taking it for two years.

How can you upset your customers who need their meds.

Was In the hospital Parkridge Valley the end of November 2018 Cigna is very slow to pay still waiting on 3 claims from Dec 20th Dec 31st and Jan 2nd still have not been paid to Parkridge Valley they have all the documentation

Called customer service about my Dr. Spoke to Tristan, she put me on hold called my Dr. and had everything straightened out in less than 10 min. Had to let you know this is the way to do things. Quick and professional.

Later I tried logging on and had a problem, again called and spoke with Wendy. Again I was given the correct information immediately. I think your customer service reps. are fantastic, and I had to let you know. Thank you, James McConnell.

When I pick an health insurance company through the Federal Government I make sure my doctor and hospital is in network. I don't feel that you have the right to change the in network providers until it is time for renewal.

When I called APWU, I was transferred until the person I spoke to wasn't even connected with APWU or Cigna. I am very dissatisfied with you because of this and unless it is corrected I will never use Cigna again.

APWU said it was the provider who cancelled the insurance and the providers claim it was Cigna, not them. I would like to know the truth. I also called and asked APWU if my doctor was still in network. I was told that he was and now I'm being charged for him not being in network.

Sincerely, June Hubbard ID A00052064

To whom it may concern: I'd like to file a complaint on the Authorization Department for an unexceptional customer service. The lady called our facility very angrily and very rude telling me that it was 5pm there and that she's suppose to be home rather than doing her work.

, yelled at me and never toned it down. She was so upset about the pre-certification claim that I had filed that she hung up on me and then called again to yell at me even more. There was no Hi, how are you doing, my name is...

She did not have to yell at me or to our receptionist because she is having a bad day or that she's suppose to be home already. I did not appreciate getting scolded or treated that way. She also didn't give me any direction on how to file an appeal.

She told me that she doesn't know the number…

CIAGNA did not accept me for a Medicare select plan. Their stated reason made no sense (my use in the prior year of two common drugs for pain due to injury). In their letter, they said they would give me the information in their file supporting the decision.

Their new business division has simply not replied to two written requests for that information. Since an insurance denial can impact my future, I believe it important to see the real reason coverage was not extended to me.

during my work 10min break I called cigna to check up on the pending status, but they place me on hold for so long especially right after I requested to escalate my case the associate name Verdugo or Vergo? placed me on hold for 10 minutes or so.

when I had to disconnect the call after long time of waiting (all I hear was music) the total call time was slight pass 20 minutes and got no reference to the request I made or any specific results for the call. I wish he would've checked with me time to time to ask if it was okay to place me on hold for such a long time...

when he said it would be few mins of hold it went pass that 10 minutes!!! I am not satisfied with the call time. I have to make the call again later urg!!!

I was charged a out of pocket fee of 200.00 dollars to see one of my doctors that was in the network I was told I would be reimbursed by Cigna all I needed to do was ask for a claim form attach my receipt to it and they would take care of it that was 12/6/18 I still haven't received it yet and now my calls are being ignored 200.00 is a lot of money for a person on a fixed income I need to know what to do next I can't get a hold of anyone thanks

My short term claim was closed without notification by a worker named Shalonda . I appealed short term. I paid my PCP to fax notes but didn't realize that Cigna was to request the information from the other doctors involved.

I saw all the appropriate doctors and informed Cigna of the names, telephone numbers, and locations of these doctors. The appeals was turned over to a worker named Chelsea. She has all the information of all the doctors and visits and addresses.

I signed releases at the doctors to have this information released upon request.. Neither Shalonda nor Chelsea requested this information on time.. I sent a 12 page fax of all information I could retrieve. I called Chelsea today and she tells me that she will give me two more weeks to get the information in before they start…

Trying to get onto the site to check on the new plans my company has, 3 phone calls, almost an hour spent and STILL CANT GET ON!!! What a joke. Dont get the emails, codes given dont work. Whos the person in charge of IT that needs to be fired?!

your customer survey form when you get to contact phone # will not let you use the same # for normal business hours call back

refusal to approve a legitimate claim and provide payment

I have been trying to get my Durable Medical Equipment (Before my surgery) for nearly 2 weeks. I have worked with Care Centrix (who are generally useless). I keep getting told I am in an escalation que and still it doesn't move from that Que.

I told them in PLENTY of time that I needed my DME by No Late Than 6/27 as I am leaving to travel to the surgery facility on Thursday I have had the run around from Care Centrix, Countrywide Medical, Colonial Medical group (who actually told me that They didn't know why I was transferred to them, they didn't even take my insurance.... I have been lied to, disconnected, told that the computer crashed and all calls were hung up on, told that my device was going to be delivered to the hospital (they couldn't tell me then even where my hospital was). All…

the pharmacy what a wrecking ball. I called in to get some prescriptions refilled and talked to Andrew who started out with an attitude. TOLD me it takes 3 days, which I wasn't aware of as I have called in before and this was not mentioned.

I mentioned that if I see my Doctor it takes an hour or so to get them filled. Had an appointment to see Dr.

finally said he would TRY and have them ready the next day. said have them ready tomorrow and hung up. he was the one being rude to me. so a call to Corporate and my brother who is an Attorney has been placed....

On 2/26/18, I spoke to Lisa in customer service, regarding coverage for dental service. Lisa told me that she could not find my profile. I informed her that I had spoken to some one else previously and it was located. Lisa finally found my profile and we attempted a three-way conversation with AETNA which was dropped. Jody from AETNA was able to converse with Lisa later on. I made a follow up call to customer service to find out what decision was reached and spoke to Cody who informed me that there was no record of my interaction with Lisa. Cody and I had to repeat a three-way call to AETNA . This was a waste of time for all involved and I am requesting that appropriate action be taken not to repeat this situation because this was unnecessary frustration for me,

Thanks Orman

I RECEIVED A BILL FOR OVER $20,000 FOR A PROCESS THAT I NEEDED ON MY BLADDER BECAUSE OF FIVE STROKES I HAD. MY MEDICARE HADN'T KICKED IN YET, SINCE WE HAVE BEEN WITH CIGNA A LONG TIME. I FIGURED THEY COULD COVER IT.

GAVE ME A #9289 BECAUSE SHE SAID NO ONE EVEN APPEALED THE CASE AFTER ALL THE TIMES WE SPOKE. MY HUSBAND IS STILL PAYING PREMIUMS FOR ME TOO. I HAVE AN ARTICLE WHERE IT STATES YOU DO NOT NEED TO GET PART D IF YOU DON'T WANT TO.

I AM SENDING THE ARTICLE thank you Della Hare

I have filed a claim on 5/10/2017 for Dr. Michael Bianco for Courtney Errington (U1379677705) DOB 4/27/1994. This was preapproved and I have submitted it several times. We continue to get letters from Cigna stating that more info is needed.

I have called at least 8 times and here the same thing, after looking up several reference numbers, the reps say yes we do , it will take 10-14 bus, days, or 20 bus days etc. There is no reason why this claim is not processed after almost 6 months. Dr.

Bianco wants a resolution to this case. I am very frustrated and am getting the run around by each representative. Kathy Bianco (Dr. Bianco's Office) 412-835-1111

I've been a member of Cigna through Medicare Part D for two years. There has never been a problem covering my pain meds until all of a sudden they just quit last week. Every time I called in it was something new that was always wrong information. First it was they were out of CII meds, then it was I had reached my limit according to Florida DEA limits (there are none). Finally I found out the truth from a pharmacist, if you're on high dose pain meds it triggers a meeting of a 4 person department that consists of a doctor, a pharmacist, and two others (I don't remember), to determine if it's in the 'best interest of the member' to be on that much pain medication long term. If their decision is no then they stop filling your scripts.

They didn't consult with my doctor or myself to see why I…

You need to update your list of Drs. who take your insurance. I have been searching for a Dr. with the names Cigna PPO gave me, they do not take your insurance. I than called back 3 to 4 times got more numbers same thing do not take Cigna PPO.

so you didn't get a hold of anybody. I than asked for her supervisor I was put on hold and was never given the supervisor's, supervisor. Calls are monitored it would be easy for someone that works for Cigna to find the incompetent supervisor who left a customer on hold.

Was over charged on some drugs that were ordered On March 18th 2016. Today is April 17 2016. I am waiting and waiting. With no answers from Cigna still. This is not good customer service at all.

Just wanted to express my concerns on the Cigna Dental Insurance we have had in place since October of 2015. I am not seeking a response or alternative plan, just sharing the concerns that we are having. According to Cigna customer service department, our insurance coverage’s for Dental falls under an “Alternate Benefit” clause, which according to the Cigna representative I talked with on Monday, stated the was requested by Richland County.

It was explained to me that the Dentist performing the procedures must conform to the approved procedures, with approved materials, according to the “Alternate Benefit”. One of the problems is that most Dentists are continuously upgrading their facilities to improve services to the patients, and they do not retain materials or composites that have been…

I was told in April of this year I had cancer I was scheduled for surgery on August 5th so on July 30th that was my last day of work and I have not been back to work as of now. Still don't know when I will be returning. As of today I have only received payment from Cigna corporate office for 50 days of FML I am told I have 12 weeks which is 84 days. I have not received any other check but the one for 50 days and I received a letter last week stating my FML leave was expired I can never call and get to speak to my case handler and it is sometimes 3 or 4 days before I get a call back.

Usually after I have called my employee to check on it for me the last time I spoke to her I was told my FML benefits had run out and she would not be handling my case here on out I still have not heard from…

I enrolled with Katherine Ferrell with the agreement she would not summit it until Dec 1st. I explained to her for 45min I was having cataracts surgery and I did not want anything to interfere with that. s. 69 years old.

This women should be fired for what she did and I am reporting this to the Department of insurance complaints.

First, let me start by saying that I was supposed to have a diagnostic pre op procedure back at the beginning of this year. Because of Cigna jerking me around and causing me to jump thru hoops to get the approval, valuable time was wasted and I've been in a wheelchair since February with debilitating spinal pain, and my surgery was postponed until July 21.

Now, 4 days before surgery to correct problems in my spine, they are denying the surgery, saying it's not medically necessary. If my Neurosurgeon (and the second opinion from the head of neurosurgery) thinks it is medically necessary, who is Cigna to say it isn't??

I'm a disabled mother of 3 teenagers, in constant mind-numbing pain and stuck depending on a wheelchair to get out of my home (on the rare occasion I CAN leave my home for dr…

I enrolled in Cigna because they covered all of my medicines. Within four months of enrollment, they denied coverage of four important medications. Though my doctor wrote a prior authorization with details, they denied coverage regardless. How can an insurance company make decisions about my health needs when my doctor has made thoughtfiul, wise recommendations based on years of his care.

In addition, because I am on Medicare, I am not allowed to purchase these medications out of pocket. Now I do not have the care I require, thus putting my health in jeopardy. This is outrageous!