Circle K logo

Circle K

1.0
639 complaints

Address

255 E. Rincon Suite #119 Corona, CA 92879

The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.

Common Issues

68% (71)
rudedisrespectfulunprofessional
54% (57)
refused servicewouldn't helpignored
26% (27)
racistdiscriminationdisability
18% (19)
overchargedrefundcard error
16% (17)
filthyrestroomstinks

Complaints

Circle K logo

Wendy Jones

Jun 14, 2016
0

The Circle K on Jewella and 70th street in Shreveport La hasn't had drinking cups for 3 days as of yesterday. I stop there on a regular twice a day exactly and on Friday they1 only had medium cups no lids on my way back home I stopped again it's around 4am now there are no cups at all.

Went there Sunday and Monday no cups at all so I asked and the guy cashier said don't know don't care. Sad!

Circle K logo

blanche

Jun 2, 2016
0

i went to get a carton of camels tonight at 8:30 and for the 3rd time i was told i could not buy them cause the manager was not there and he was the one with the keys. What made me made was i had to wait for 3 girls to finish there conversation standing at the entrance to the backroom , at least they all hit a registrar to knock the line down going to the door as usual.

Thank god QT is closer now. This time was my last, good luck.

Circle K logo

Victor H Kreitner

May 17, 2016
0

00 gas at the Circle K gas station in Bartlett NH. 00. Why the hell do you idiots do stuff like that to people, and my credit card says you guys have to clear it. I will never get gas from Irving again. Crooked scumbags!

Circle K logo

Pastor

May 6, 2016
0

This e-mail is to inform you of illegal activity involving one of your employees, I believe is his name, an acquaintance on several occasions purchased Methamphetamine ( crystal meth ) from this individual in your store. It's a well kept secret this stuff is available during his shift.

I'm shearing this to save you the embarrassment of a police raid on your store! As a pastor I educate youths on drug use. I feel it's my place to report such activity to the proper authorities.

Circle K logo

Corey

May 2, 2016
0

I stopped at 2 different stores this morning to get a coffee and gas. Both stores has zero coffee. I didn't spend a dime at either store. The store off George O'Neal and O'Neal in baton rouge la never has coffee period. This is unacceptable.

Circle K pruvian coffe is my favorite and it's never brewed when I walk in the store.

Circle K logo

Christy

May 2, 2016
0

On several occasions, the cashier you have working 5/2/16 at 2:00 am in Jonesboro, La, has been a problem to me and many other customers about how slow and inconsiderate she is. Most people like to be in and out of a convenience store and you just CANNOT do that with her working.

She will keep you in there for a very long time. She once had a very long conversation with another customer while she had 6 or 7 people waiting on her to check them out. I will purposely go to another store when I see her working.

Circle K logo

alondra

Apr 29, 2016
0

I was in circle k by 35th and Encanto and a male got in my aunt's face and started cussing. As we are leaving the store he continued to cuss. We exchanged some words and I have my back to him and he hit me 28th his knee.

The security was there, he did nothing, instead he told me to shut up.

Circle K logo

Cher

Mar 16, 2016
0

I went into the Circle K store on 3/16/16 around 6 pm. The store is located in Masontown, West Virginia. I give it 0 (zero) stars. I went in to get a sandwich the ceiling around the all the vents was filthy with black dirt from the vents layered on the ceiling, light fixture, light bulb, counter, over the pizza/sandwich area, and on papers laying on the counter. The floors were filthy. All the windows were so dirty you could hardly see through them. Behind the sandwich counter the walls had grease running down them, there was a layer of dirt on everything, dirty floor and messy counter.

There were 3 people working. The lady was fixing my sandwich and the two guys behind the register were eating. I am calling the health department in this county tomorrow to report this mess. I am just…

Circle K logo

Essie White

Mar 4, 2016
0

I bought a money order from store 3441 the managers name is John. I bought the money order March 3, 2016. I tried to bring the money order back March 4, 2016. I had the wrong amount. I was informed by John "the manager" I had to wait at least three days. Not even business days.

I called other circle k around my area and was informed that all I needed was my identification. I feel that this manager just didn't want to do his job. In fact he said "it's in the policy" so I asked him to see the policy, then he replied I don't have the policy.

I really am upset, all I wanted was to change the amount.

Circle K logo

Flora Quihuis

Feb 26, 2016
0

On febuary 26 2016 @ about 0935pm I shopped @ circle K as usual when I go to work to purchase a few things and the cashier by the name of Brett told he was refusing to assist me. He is the only one @ store #8841 that will not serve me.

He told me the manager told him not to give me Circle K customer service. I have done nothing to this individual. I used to work @ that circle K and the manager was very upset when I quit. I hope this problem can be resolved, otherwise I will keep complaining to someone who will resolve this.

I know there are only 3 reasons they can refuse service & I am not in any of those categories. Flora Quihuis

Circle K logo

Carla Rodriguez

Jan 31, 2016
0

I live very close to the Circle K on 51st Ave. and Orangewood Ave. Because I live so close, I often walk there from my home. One day, I happen to be walking behind a Circle K employee who was smoking marijuana.

I knew he was a Circle K employee because he was wearing the T-shirt. He never saw me but I have to say, I do not feel very comfortable handing over money when paying for my purchase to someone whom I know isunder the influence.

Don't you guys do drug testing on your employees?

Circle K logo

rick genovese

Jan 29, 2016
0

Circle K 2708755 at 2790 whitson rd. Selma, ca 93662 559 896 2926. purchased gasoline and wife went to use restroom that they obviously had, in-fact appeared to have both male and female however was told that they were not available to the public. Interesting that they had a store that sold hot and cold food and drink yet no restroom available. I have never been in another circle k ,or for that matter 7 eleven, that sold food and did not have a restroom.

I would suggest that circle k check this franchise for corporate policy discrepancies. I stopped to fuel and use restroom yet would not be proper to now go to another gas station to use restroom without the purchase. I'm going to check that in California if you sell food if your required to have restroom.

Circle K logo

Cheryl Stacey

Jan 19, 2016
0

6 a.m. on Tuesday, January 19. I went in to get a diet soda for work and found signage that advertised "Buy one for regular price (1.79) and get 2 for $1" Ok, I thought! That should be enough caffeine at a good price to get me through the day. I went to the register with 3 diet cokes. Shift was changing and I waited 5 minutes to be rung up. $4.93 she said. What? I said, no.

One for regular price and two for one dollar. She said, no, one for one dollar. I went back to the sign. 1 for regular price and 2 for $1. Another employee stepped in. $4.93 he said. I said, even if it is one EACH for a dollar, that still wouldn't come to $4.93. More than $1 in tax for 3 drinks? I left the drinks and walked out. Either get your signage right or your employees need to honor what it says.

Circle K logo

Nina Franklin

Jan 10, 2016
0

I went into the circle K on Michigan Ave in Pensacola to purchase Lottery Tickets. I waited in line for about 30 minutes. The cashier Pat was very rude. She snap at me and told me that the system would take my ticket. I ask why and she started that she had no idea. She ask for my ID and I had no idea why she would ask for this. I got out of line and fill out two more slips just in case there was a issue with one of the slips. I waited in line 30 more minutes all over.

I was greeted my Pat claiming the system wouldn't produce a ticket but I had witness her hand about 15 people in front of me tickets. I had forgot to mark my power ball number. I went to shade it in and she snap again at my and told me that I was holding up her line but in the mean time she was still acting like she was…

Circle K logo

Pat Elson

Jan 1, 2016
0

00 ) ,so I thought great ill use the card to purchase my lottery scratcher, I was informed That the AZ Lottery won't accept a gift card for the scratchers. Well that's , what I want to know is why?

It's cash sort of, so could you please let me know why? By email is fine.

Circle K logo

Doug Welch

Dec 16, 2015
0

Circle K, West Richland, WA location. A local police officer west to that location in plain clothes and the clerk asked if in fact he was a police officer, and he stated he was. Clerk pushed aside his items and REFUSED to help him.

On 12/16/15, I called the store at approx. 10am and talked to the store manager. She was VERY RUDE, and stated she had been taking calls since 6am about this and sounded VERY PUT OUT in her tone of voice to me.

She then hung up on me. I will NEVER RETURN to ANY of your stores until the manager and the clerk ARE REMOVED as employees! This is way to small of an area to offer this type of "service or attitude"!

Circle K logo

Barry gotay

Dec 3, 2015
0

I have been coming to this store for the last 14 years. Lately employees here at your jupiter florida a1a store have been short changing me for the last couple of weeks or more. I understand that your raising funds for the march of dimes but there is no reason what so ever for your employees to take it upon themselves and short change you.

If this keeps happening i will report to our local media and the corporate offices for Circle K.

Circle K logo

Mark Novatka

Nov 13, 2015
0

Went in to pay for gas needed $40 worth only had a $100 bill or a $20. your employee when she finally got ready to deal with me let me know that it would be a 9 minute wait, for the safe.

Same store day earlier maybe two employee same scenario but this employee didn't mind going into safe took about a minute. employee just didn't want to be work. You really need to tell your employees that they should not be using there cell phones while the are working.

They might be a little more productive. This happened 11/13 between 4:15 and 4:30 am.

Circle K logo

Stephen bickford

Nov 1, 2015
0

I was way over charged for 2 packs of wave cigarette's. 19 per pack. She told me that price with the coupons. Now it's time for Circle K corporate to understand. Please help refund me the difference by supporting this complaint.

Circle K logo

Madia Lou

Jun 10, 2015
0

I went into the Circle K in Jonesboro, La. at 635 Old Winnfield Road on two different days this week, Sunday 06/07/2015 and Monday 06/08/2015. Both times the clerk behind the counter was a young lady with the name "Ronesha" on her name tag.

On Sunday she was so busy talking on her cell phone that she didn't acknowledge me. On Monday, she had her kids with her and was hollering at them, as well as hitting one of the children, while she was the only one on duty.

When we drove up, she was actually outside chasing one of her children in the parking lot while the store was unattended. The fountain drink area was a MESS. There were no cups, no lids, and at least two other people besides myself left to go somewhere else due to this situation.

I contacted the local manager, I believe her name…

Circle K logo

William Payne

Jun 3, 2015
0

As a frequent customer, 3 to 4 times a week, my Complaint is the Manager, not ordering on a timely fashion. My "Short Red Winstons" haven't been ordered in almost 2 weeks! Just take a poll with your employees, on how many customers are complaining. I purchase cigs.

Beer, lottery tickets, milk, sodas, and any thing else I can buy at that store.

Circle K logo

Sonya

May 9, 2015
0

Two weeks or so ago, store manager Tiffany of Circle K 6900 Airport Blvd, offered to sell marijuana to me. I refused. Later during the week, I was asked by the District Manager of Circle K if store manager Tiffany came to work "high" and if she was pleasant. Now she retaliated.

She lied and said I was stealing from the store. The store has cameras, so there was no proof of me stealing. She is a liar and very rude among other things. I have attached an image of my favorite Circle K in Las Vegas.

Hopefully they will take notes!

Circle K logo

Tamicka Toliver

Apr 19, 2015
0

This will be the second time I have had a problem. This time I go in and mind you I have the same routine everyday. I go into I go right to the counter with my tickets all 5-6 of them.

Then he wouldn't help me, then he talked for another worker, that guy comes in, and tells Marcus can he just finish so he can finish changing a machine. Then Marcus was up and grab the tickets and they fell he kept walking.

I told him he dropped them he said oh wow one. I stated there all over. Then I walked to grab a pop. Came back and now I can read tickets and I have never had a problem till now, I was told that I only won five dollars.

I know that just one of them were five dollars, anther was five and 20 and one dollars. Then he left without ringing me up. I'm really pissed right now, it was unsure…

Circle K logo

Anonymous

Mar 30, 2015
0

I went into Circle K while travelling to get a carton of Pepsi and cokes. Get 20 points for every $1 spent. Every visit is a chance to WIN! Lots of prizes every day at Circle K which is amazing.

The employees out there are friendly and help us out if we don't find any particular product. I love going to Circle K to get my things. I have been treated well there and people are polite. The cashier is quite quick in her job and is alert.

Things are arranged well there and the place is kept neat and tidy. Good job done by Circle K in attracting customer by running many offers. They have some great lottery stuff running there which I may use next time on my visit.

PreviousPage 18 of 18