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Circle K

1.0
635 complaints

Address

255 E. Rincon Suite #119 Corona, CA 92879

The overwhelming majority of complaints involve rude, unprofessional, and disrespectful employee behavior, with staff members cursing at customers, refusing service, and showing poor attitudes. Customer service failures are pervasive, including clerks being on personal phones, ignoring customers, and failing to assist with basic requests. Additional serious issues include allegations of racism, discrimination, substance abuse on property, and unsafe store conditions.

Common Issues

68% (71)
rudedisrespectfulunprofessional
54% (57)
refused servicewouldn't helpignored
26% (27)
racistdiscriminationdisability
18% (19)
overchargedrefundcard error
16% (17)
filthyrestroomstinks

Complaints

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Roger Frazier

Sep 18, 2018
0

dew and a few other things. Notice I used the word use to! Stop in there 2 1/2 weeks ago and the girl working, RERE, I think was her name, was in the office and when I walked in she be right with you.

Got my soda went to the register and waited 8 minutes and then I ask her to help me and she came out and helped me. The next day I went in and the Diet Mt. Dew had a sign that read OUT.

The next day same thing and this went on for 5 days. I called and spoke to the manager and she said she was shorted on product but said she would have more tomorrow. Well I guess tomorrow never came because it is still out.

Won't go back to that store because of the things that happened.

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Morris Willis

Sep 7, 2018
0

As I walked out after my purchase, the male manager standing outside stated to me " move it out groceries are here" as the semi turned into the parking lot. I had just exited the building.. Very unprofessional conduct.

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Sharon Martin

Sep 4, 2018
0

Early morning of 9/4/2018/ Circle K 4801 W Gandy Blvd 33611. Employee Jelan (jaelen) not sure of spelling, inappropriately propositioned my 15 year old daughter and her best friend on their way to Robinson High School. Beyond asking for the phone numbers, once they told him they were underage, he did not stop with his advances.

He asked them to skip school and hang out at his house, offered to sell them alcohol anytime he was working and suggested he could get drugs for them. My daughter has this on video, but I wanted to contact your office prior to releasing anything to spare her embarrassment.

This is not an employee that should represent your organization .

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dave knopp

Sep 2, 2018
0

I stopped at the service station at dyer,indiana to fill up with gas at 2;15 pm on august 31st,2018. after getting gas and before using car wash behind the station I went inside to use the restroom and get coffee.

there were three women employees behind the counter, one was on top of the counter with legs apart,shaking and yelling with the other two laughing loudly. the music was rap music and there appeared to be no control of what was going on.

I left without the coffee or the car wash. this seems to be an ongoing problem and i'll be going to speedway across the street and a little further east. I hope that some form of management takes control soon.

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Christopher Hood

Aug 16, 2018
0

I was at my local Irving in Hammond Plains to exchange my propane tank store K2065 and the gentleman name Memar would not exchange my tank because it was out dated. I got my tank there 2 yrs ago and it was a refurbished tank. Rapid Gas policy is to except all tank with there logo on it No matter if it out dated or rusty. This gentleman ignore the policy chart that says that behind the counter and ignored his co-worker that I know that have been there for years.

I am looking for a FREE exchange and a apology from this gentleman. I talk to Rapid GAS and they said it is his fault and your fault for not properly training your employees.There policy as been the same for many years and it not about to change.

Thanks

Christopher Hood

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Mr. Green

Aug 14, 2018
0

The management team is a joke they cant keep it professional at there Job I am a grocery store manager. I never once cut a employee hours in half. The do at the circle K in Spencer. They constantly ask things that they wouldn't do at all.

I've never seen a sadder excuse for management personnel. They also keep outdated food in the cold cases I have videos and pictures. Please contact me for them or I could come into circle K to show them.

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Wendy Head

Aug 4, 2018
0

Went in Rayville la location at approximately 10:15 PM asked to buy my children a ice cream cone and was told that he wasn’t going to serve it because he was busy. The other lady behind counter said she was off the clock but I witnessed her working as well then a young man out of uniform with rag on head was working as well asked how to contact manager and

was gave store number at the time I asked for number store was empty by that time . The young man in uniform was hollering please give her the number nothing gonna happen and was laughing. So I preceded to Winnsboro location to receive a corporate number because it was not on display at Rayville location.

Attendant was also breaking down a register drawer at counter. As we was leaving they was standing looking out window laughing. I as…

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Mr Rowe

Aug 3, 2018
0

Good Evening , I am a long time resident of Christmas FL and have been using your store Circle K in Christmas FL since the day it opened , I use your store for many pourposes one being personal and one being for my business , fuel , lunch .

im in every morning and make your store my last stop on the way in from work . Not to mention my family spends revunue there as well , unfortunately ths evening when i stopped in , i exsperienced a very rude employee who just started working at your store again young lady in early 20's , i failed to get her name but

i will provide if you like , she was very rude to me , claiming she was sick and could not touch nothing , with an attitude of simply not wanting to be there . she would not touch nothing or hand me nothing , asking me to do all the work ,…

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Phylis

Jul 11, 2018
0

Circle K / Mobil Store located at: 5785 Stewart Mill Road West, Douglasville GA 30135. Their policy is to only cash lottery up to $100 per customer. This policy is not so you don’t deplete their cash reserves it’s in place even if you want to exchange winning tickets for more tickets.

They do not want your business, I would advise against patronizing this store.

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Steve Kerr

Jun 20, 2018
0

The management at the Circle K in Cimarron Ks. 67835 is Appaling , She steps out of the storage/office and yeals at the employees you can hear her from across the room. She spends more time outside smoking than she does working.

She complains that several of the local people buy drinks ect and set in the two small booths for 2 hours and don't buy any more products while we are there. She took one set of booths and moved them outside and then she piles product on the other booth so no one can set there.

I have moved my purchases and fuel 35 miles to garden city and quit purchasing anything at the local store. I know several that have moved the gas purchased to a local gas station. I would hate to guess the amount of income is now moved away from Cimarron.

There is a possibility of a new…

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J Bowles

Jun 2, 2018
0

At 10 o'clock Friday night June 1st, 2018 I walked into the store and fixed myself a fountain drink, as I walked up to the register I told the cashier that I was ready to check out and

also another customer was behind me waiting to check out,so her words to me was "You can wait because I am wiping down this counter" at that moment some guy she knows walks in the store and said "Hey I need a pack of smokes" so the cashier stops what she was doing and walked around the counter and got the man a pack of cigarettes first instead of waiting on me because I was standing at the register waiting to be served.

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Nancy Beavers

Apr 16, 2018
0

I want to know why people are allowed to park over the handicap ramp at certain small stores. At some of the smaller stores where they have pumps on both sides of the store I have noticed that there is no signage discouraging people from parking on the handicap ramp. Is this not taking away access for those that are handicapped, ie using a wheel chair or crutches?

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David betts

Mar 10, 2018
0

Cashier at location named above as I was leaving the store told me I was rude because I didn’t place the money in her hand I left it laying on the counter I told her she was a bitch and then she laid into me followed me out to my vehicle started filming me Told me she was going to list me on Facebook took photos of my vehicle my face my license plate I told her I was going to call the police and

she cussed me up one side and down the other if I find out that she is putting me on Facebook I will sue Circle K for everything your company has

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Susan Condron

Feb 16, 2018
0

The manager of the local Mac's milk. in Stoney Creek Ontario. Has always had a bad attitude, but this is the last straw when he costs me money on his mistake, and when the police were called he informed them he could make his own rules using his own judgement.

My son after I filled up with Gas, went into the store to buy a chatter phone card for 50. 00 dollars. and a pack of cigarettes. The total bill was 65.00 dollars but the phone card receipt when my son walked out was for the wrong mobile provider . He then walked back in to show the manager the error and was told no exchange this was not our mistake. we called the police and the manager informed them it was his policy to never exchange or refund money. with taxes we are out 56.50. we asked for a chatter pay as you go card the manager…

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Richard Hunter

Feb 15, 2018
0

the store at 901 state road 20 Interlachen , fl. 32148 , I am writing to tell you that at this store the shell rewards are down and not working more than they are working. I called shell and they want the store to call them.

I called the store and told them , I reported them to shell rewards for their system being down more than it is up , and they said they didn't need to call you , because it is now up and working. they have told me this before and I go to get gas and there are signs on the pump saying the shell reward system id not working. this happens a lot.

it seems to me the system is down more than it is up and they don't seem to care . I would like to see something done about this

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Amber

Feb 1, 2018
0

I come in this circle k quite often after work and I am used to cashiers on and off the clock talking to one another ignoring customers and over the top talk but tonight was too much. B#### this and f### that manager and h## I’ll probably quit tonight and I’m 33 girl f*** this place and these h** a** wannabe managers.

I just came in after work to get chips and soda. This is ridiculously too much for ANY patron. I get we talk amongst ourselves at work but where was the etiquette when a plain customer walks in just to buy snacks.

The address I come to is 4029 Jackson street Alexandria la

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shirley dockery

Dec 27, 2017
0

This is the first year i did the 12 days of giving. Enjoyed them all. Did not do the energy drinks. On the day for the free candy bar didn't go so well. I stopped at the Circle K located at 624 N State Road 19, Palatka,FL 32177.

When I showed the cashier the free coupon on my phone. She replied i don't know about it and hasn't seen it. So i missed out on that one. Did not bother to find out where it might be. Thank You Shirley

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Aaron Walls

Dec 21, 2017
0

To whom it may concern,

I'm a 57yr old man my residence is Matteson Illinois I'm a veteran of 8 years and employee with Amtrak service. The nature for me writing you is that for 3 days I was lock out of your establishment the frist and second time it happen I took as just a mistake but the third time it happen there were customer inside the station and I was delay entry for a short time before finally allow access in... Question is it your policy to lock paying customer in while other customers wait outside to get in? I've taken and consideration that the two women that were on duty we're just afraid but I am a military veteran, I drive the same truck at the station to gas up, and I created no hostility toward these Clerks but my reaction and sensitivity that I'm getting from them is not…

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Jill P.

Dec 17, 2017
0

After fading my car, I went into use the restroom. It was blocked out for ‘maintenance purposes’ with a yellow tape closing both bathrooms off to the public. ’ Other customers were staring at him because of how nasty he was with me.

I asked him what his last name was as I wanted to talk to his manager about the way he was acting. He looked at me in a mocking way and said ‘I am the manager’ The overall experience is troublesome. He was very disrespectful.

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Dale & Lori Bartley

Dec 1, 2017
0

at 6 am in morinville, alberta Canada i went into the store to buy cigarettes. when i went to pay at the debit machine , it took my card the debit machine looks like its all taped up. the girl on the shift was nasty and could not help me , ( no tools in the store ) I do not live in morinville I am 15 minutes east of morinville and

I had to drive back home to get tools to see if i can get my debit card back. The Teller said that no one could get to the store till late afternoon for my card. this is unacceptable as I need my card this morning to get to work.

You should have a toll free number that your staff knows about that can resolve this action immediately as this is my debit card and the banks are not opened till 10 am here. Please get a hold of me asap about this situation

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James Gaskins

Nov 26, 2017
0

I went into the Circle K store at 19th Ave. & W. Greenway on 11/25/2017 at 6:02 pm to buy a soda and a candy bar. I've been nearly a daily customer at this location since July of 2014. This would include both the old and new store at that corner.

I was paying for my items when one of the employees came from the back room pushing a dolly on his way outside to the dumpster. He's been working at that store since I became a customer there over 3 years ago, which is why I was shocked at what he did, I was the only person in the store at the time, so I know he was directing his sarcastic comments toward me.

" I know what I heard. The store was quiet. He said very clearly and loud enough to understand. I know what the comments he made are suggesting. Even if it were true (which it's not) he…

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Brandon lindamood

Nov 22, 2017
0

Over the past two years I’ve been going in and out of your store the local one near my house. And since then I’ve experienced nothing but rude employees. Last night I walked in and the assistant managers husband was there and he assaulted me. I’m suing your company.

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Susan metternich

Nov 22, 2017
0

At Belair & wheeler rd. Pumped gas, was going into store to purchase some items & an employee was standing with one of the doors opened smoking a cigarette with one of those funky beanie hats on. Being a non smoker I do not want to walk thru a plume of smoke to get into a store to spend my money. This was absolutely unacceptable.

I left & went to sprint across the street. Bad business move circle k!!!

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Denise

Nov 21, 2017
0

Amy Johnson was so rude and not professional when comes to customers or ex employees. I want be coming back to her store never again. Thank you

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sweets

Nov 21, 2017
0

I was at the lockhart texas store on 183 and the store manager was absolutely horrible. she was making racist comments and basically had a horrible attitude. she was on her cell phone talking while waiting on me and saying very graphic language. I was extremely offended

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Bruce McMeekin

Nov 20, 2017
0

This complaint is in regards to an employee named Olivia who works at a Circle K located at 1990 College Ave Oceanside, Ca, 92056. This employee has zero skills as it relates to dealing with customers and how to treat and speak to them. She is outright rude.

When I purchase something and have change coming back, instead of handing me the change she literally will drop it in front of me on the counter. At one point I brought it to her attention and told her not to drop my change in front of me.

I told her it was rude. She began to tell me that I did it all the time. This shocked me because this is something I never do. I told her she was a liar and she began to argue.

Other customers were in the store. As I walked away I called her a b* and she said “F you” in return. This employee either…

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Theresa Tindall

Nov 9, 2017
0

My son was sitting outside a circle k at 4914 rocksprings rd Apopka by the air machine,he had ran out of gas there and he was waiting for my sister to bring him a gas can and money, and the cashier Renea was very rude to him about this and called the cops and said he was loitering.

If only she would worry half as much about stuff going on in the store then on the outside of the store the store wouldn't look the way it does on the inside on her shift. Just saying noise!!!!

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Brenda

Sep 17, 2017
0

I want to talk to a corporate personel about this bad customer service experience and ive tried to call and they aernt the right numbers. So please if someone could contact me via email on a number i can call and talk to somebody about this employee at this location would be greatly appreciated.

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Cristell martin

Sep 4, 2017
0

September 2, 2017 late Saturday afternoon between 5-7 PM, I stop for gas after returning from my cousin funeral St. Louis, Mo , I enter Circle K Store and the Clerk was doing inventory never looked up at me and said" WHAT UP" I found this to be stereotype and very Offensive, I am a 63 year old African American who children have MBA and

PHD Degree's but the reason I am sending this email also, two young white girls enter the store and he address them in a Professional manager" hello may I help you" ,I am a Mammography Techologist by Profession, I just Retired from the University of Chicago Hospitals and work Partime at Rush Unversity Hospitals, I feel that all People's should be treated with Respect as a Customer whether you are educated or not, this Clerk should be taught Customer Service…

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Carl moun

Aug 15, 2017
0

I stop at the store every day across from Laynes Funeral Home Access Road at 12 I went ithe older lady has always been curt . But a young woman had a 100 dollar bill the lady said I am not cashing that I have cashed them al day grande the sack the young girl had a slung to the side she was being smart.

The young lady asked if someone could cash I said yes and did the young girl got back in line and said it was not my fault I had a 100 but you did not have to be smart with me . The lady said I am not serving you it is my right I said if the circumstances are right you do but this girl did not deserve this .

The manager never came out so I said get your drinks that was a no no also. I told the girl call that I was going to and I called headquarters office . I was so embarrassed for this…

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Clayton hardin

Dec 18, 2016
0

I bought a charger for my little girls ipad and i got it home and it wasnt enough walts to charge it and so i took it back and they asked for a recepit. And of cousre i dont have it i was just in there and they wouldnt give me my money.

Back and remind u i. Spend 100 a week

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Bobby

Dec 10, 2016
0

Julia who was working today 12/10/16 is f'@$king rude she needs to find a new career as customer service isn't the right choice!!

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Patricia Williams

Dec 9, 2016
0

I went to circle k cedercrest and coursey blvd in baton rouge la this morning. I purchased lottery tickets. The clerk scanned one of my tickets twice, because he was on the phone with a personal call and was not paying attention. I had three card to be scanned. Instead of removing the cards once it was scanned; he place another card on top of it which cause the same card to be scanned twice. Then he wanted to blame it on a problem with the machine.

He did not even care or apologize(very arrogant) about the problem. I purchased the duplicate ticket because I play the same numbers all the time and I did not want it to be sold to someone else. This was a very bad experience and should not happen to people.

Please contact me@ 225-284-6779.

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Francis Weber

Nov 21, 2016
0

Circle K located at 1181 Homestead rd Lehigh Acers Fl 33936,

I went in to get a pop and ciggs and to prepay for some gas there was a note on the counter saying the credit/debit was not working. There were 2 girls working at the time one of them was explaining to me it does work sometimes and if I liked we could try. she was very helpful and polite with a nice smile.... however after I set my soda on the counter and told her how much gas A very large man, A manager named Jason came out yelling at the 2 girls and cutting me off mid sentence. He said it was the worst (F-word)ing store he had in 6 months. he then slammed a paper down in front of the other cashier and told her she was there when it happened she could have it. He then told them he just got his butt chewed out for 20 minutes. At…

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Theresa

Nov 3, 2016
0

On November 3 approximately around 12am I pulled into circle k in Bardstown, KY to get gas. The cashier was sitting outside smoking a cigarette and playing on her phone, never once looked up and saw that I was there.

Another car pulled in and they went in the store, the cashier still sat there smoking. I finally asked her if there was someone else in the store to start my pump. The girl then got upset cause she had to set my pump.

She is always rude and hateful when I go into the store that I have chose not to go in there on nights she works unless it's an emergency.

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Teresa Wiley

Nov 2, 2016
0

I went into Circle K on 11/12/16 at around 3:15 or 3:20 and I paid for my gas and I told them that there pumps are charging one dollar if you use credit at the pump and then a couple of days later you get charged the full amount. So then I left and I came back inside to get a can of snuff and low and behold the red head clerk Julie started running her mouth about my son and she did not know I was in there and I heard everything. I was the one that told them about the pumps not my son. So Julie was saying It is Nathan and all he does is complain and he did not complain, I did.The Circle k is at 405 North Brevard Arcadia Florida 34266.

The problem that Julie has with Nathan is that they use to date and she is crying over spilled milk and she want him trespassed from her Circle K and my self…

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Jeanne Burns

Oct 28, 2016
0

When the roads were very icy in early spring, I was at the Circle K on University Blvd in Centennial, CO. While attempting to get gas, I fell really hard. Two large men had to help me up and into the store. I was having a seizure from the shock of it. The man working was very slow in helping me out; he finally called the manager while my entire body was aching. The manager did not arrive until 3 hours later; I never did get any results from this store.

On September 18th of this year, my husband and I went to buy gas, we were the only customers at the pump. It was our 1st anniversary. On the following Monday my husband got a call regarding his credit card usage. He rarely uses it, preferring to pay cash. This was the only credit card purchase. An employee at this Circle K has stolen his…

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Kelly Scarboro

Oct 25, 2016
0

I got gas from there and I only got $13 worth and $55 was taken off my card. I don't have money to give away Im trying to make ends meet and Circle K takes extra money from me, that's not right and I don't appreciate it. I need for my money to be back on my card ASAP.

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Phylicia

Oct 23, 2016
0

Circle K on 3373 Florida Blvd, Baton Rouge, LA a worker named Sharon or Sandra was extremely rude. Wouldn't take my coupon that was also advertised on the company's door. Wouldn't get her manager or another employee. She used vulgar language, disrespectful and looked as if she was about to throw an item.

She needs to be fired and or removed from her duties. Not professional. Will be informing everyone I know through social media about the company and that worker so we don't attend again.

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Steven Moose

Oct 14, 2016
0

I pulled up to the Circle K pump and swiped my card to get gas. It says "please enter pin" the pin pad is not working and it won't take my card off of the machine. I went inside to ask him to reset the machine.

He said it's fine it's been doing this all day. It's not fine. I want my card off of this machine so I can go get gas somewhere else and not have my card used by someone else. And if it has been doing this all day why hasn't someone put an out of order sign on it?

I will never come here again. I'm frustrated. I've been sitting here close to an hour and it still says enter my pin. I'm in my work truck and my time is valuable. I've called every Circle K phone number I can find and still no help. Zero customer service.

I'm leaving after an hour and my damn card is still on this…

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Danny Cho

Oct 11, 2016
0

22998 E Smoky Hill Rd Aurora CO 80016. Store number 2709896. I am a regular customer. I go in all the time. Today I walked in bought me some gas and some and a drink. The same guy that works there every morning. He's always giving me an attitude. I politely asked for my receipt 3 times and he kept responding with a poor attitude. I said why he was being rude and obviously he thought it was a joke. Of course, he began to argue with me and it escalated verbally. He started cussing saying f this and f that.

After I paid for my gas he started to follow me outside and I took that as a threat. I kept my distance. After I pumped my gas I walked inside and politely asked for a manager or customer service to make a complaint. I was being ignored. I began to walk out and he starting make threats…

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Marc

Oct 5, 2016
0

This is for the store 1603 in Jetmore, KS. I am a local and have been going in this store for many years. Over the last two years I have seen many good employees leave. Their reasons for leaving were poor management. I have on many occasions witnessed the manager verbally abusing the employees and neglecting to help customers. It is sad to see good help walk out and find work elsewhere. Too I have noticed favoritism amongst the manager and certain employees. I hope someone looks into this issue because good help is hard to find when they keep being ran off by management.

Another issue I have is, there is a mouse and rat problem. They are out on the floor in the chips and last week there was one sitting on the fountain drink machine. That is beyond unsanitary and the manager is aware of…

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Mike Gentry

Sep 28, 2016
0

The Circle K station in Las Vegas at 8835 South Eastern Avenue is using deceptive and inaccurate advertising. The sign on the street claims that the price of regular is $2.29 a gallon yet when one fills up, they are charged $2.32 a gallon.

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Joel

Sep 9, 2016
0

The Circle K off of 1st Street and Winter Haven Florida neighbor has great fountain drinks. But the fountain machines stays broke all the time and they will not replace it. They say corporate will not replace the fountain machine.

Well, somebody should be there every day fixing it, rather than waste money on someone to come out everyday and fix it so it can work for 2 or 3 hours. Instead, they should try putting a new machine in there.

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Keith Crochet

Aug 13, 2016
0

I have been going to the Circle K on Lapalco and Manhattan in Harvey Louisiana for years , just about everyday. I have experienced associates wearing slippers, talking on there cell phones while waiting on customers, outside smoking while customers wait in line, hair rollers in their hair along with wearing head phones while waiting on customers.

I am sure that circle k wants to portray a better image to the public than what I am experiencing. Where is the manager and the training while this continues to happen. Is this the type of people you hire? I truly doubt it.

All I am saying people should take pride in their work, and I have not experienced any pride at this location.

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Mike

Jul 3, 2016
0

00 dollar bill. She rolled her eyes paused never looked at be and said I can't break a twenty. I was ready to go for my credit card , realizing she was just being. So I pushed the drink towards Her side of the counter a left. 00 dollar bill?

Your customers can't spend cash in your stores ? QT had change for a twenty.

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Wendy Jones

Jun 14, 2016
0

The Circle K on Jewella and 70th street in Shreveport La hasn't had drinking cups for 3 days as of yesterday. I stop there on a regular twice a day exactly and on Friday they1 only had medium cups no lids on my way back home I stopped again it's around 4am now there are no cups at all.

Went there Sunday and Monday no cups at all so I asked and the guy cashier said don't know don't care. Sad!

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blanche

Jun 2, 2016
0

i went to get a carton of camels tonight at 8:30 and for the 3rd time i was told i could not buy them cause the manager was not there and he was the one with the keys. What made me made was i had to wait for 3 girls to finish there conversation standing at the entrance to the backroom , at least they all hit a registrar to knock the line down going to the door as usual.

Thank god QT is closer now. This time was my last, good luck.

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Victor H Kreitner

May 17, 2016
0

00 gas at the Circle K gas station in Bartlett NH. 00. Why the hell do you idiots do stuff like that to people, and my credit card says you guys have to clear it. I will never get gas from Irving again. Crooked scumbags!

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Pastor

May 6, 2016
0

This e-mail is to inform you of illegal activity involving one of your employees, I believe is his name, an acquaintance on several occasions purchased Methamphetamine ( crystal meth ) from this individual in your store. It's a well kept secret this stuff is available during his shift.

I'm shearing this to save you the embarrassment of a police raid on your store! As a pastor I educate youths on drug use. I feel it's my place to report such activity to the proper authorities.

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