Citibank

I am a Citi Bank customer; lat night was the worst. I have excellent history with CitiBank over the years. Do to equifax; I froze credit agency accounting Information with all 3 big agencies. I decided to get a TSC credit card last night; It was nor processed due to fact that your people were trying to get me to unFreeze equifax. That will never happen.

Equifax company are like criminals. I unfroze TransUnion for 7 days; But that was not good enough; Your folks indicate that equifax was the primary; That is very bad. I want some help. Why would your company push a crimanl company like equifax on people knowing that they put the public at harm.

Due to this , I could not get a TSC card, that i wanted???????????????? It is time to assist me. Thanks

Very disappointed. One of the citibank agent offered us credit card last Oct last yr together with my workmates. That agent told us that there' s no annual fee or any hidden charges applied in that card . But now upon checking my online banking there is a 2000php membership fee same meaning (annual fee) appeared in my card.

And as per customer service they cant help me in waiving this amount I was just so disappointed with the sales agent for miss information. Some of them wanted to meet their quota even they give client wrong info. And now Im planning to formally cut my citibank card and never trust their agent again.

I have been a valid customer for more than a decade in excellent standing I might add and when I received a late fee for 1 day because my mail was somehow delayed their "supervisors" stated well you been a customer that long you should know your due date and we sent it so nothing we can do for you.

I in my anger said I was going to close my account and that disrespectful, unhelpful overpaid supposed supervisor said I have closed your account effective immediately. 00 late fee they have FOREVER lost my business!!!! " as I am an extremely unsatisfied customer...

NOTE to all of you out there put your due date on your calendar before the start nickel and diming you too, because you should have known!! Wish there was less than 1star

00 for 90 days. the person who enrolled me over the phone never informed me of this requirement. why wouldn't i not have signed up for paperless statements since it takes about 2 seconds. i told a friend in long beach ca about this offer about the $500 bonus and she signed up in a citi branch.

when i asked her if she received the bonus she said it was denied because of not signing up for paperless statements. there is a site on the internet where people who signed up for this bonus were also denied because of not signing up for paperless statements.

This is the 2nd time citibank had closed all of my retail cards because inquires even though you approve the cards with them, I already checked and I was told retail cards can't be reopened, they said to be apply for another inquires, the inquires are not new accounts they are existing company's reviewing my file, I am so tired of Citibank I thought to give you all another try and I did now I am fighting back, even though you can close for any reasons let's be fair, a fantastic payment history should count for something and

the length of time, you take my money and throw me out you should be ashamed of your greedy self's.

Today, November 15, 2016 I visited Citibank branch FC#238, located on 3351 Tweedy Blvd., South Gate 90280, CA and waited over an hour to pay my house mortgage and card payment. There were two tellers and later was cut down to just one. The line was very long inside the bank, and at plain view, there were only two staff members, the window teller and another person helping customers with loan applications, and there too, there were several customers sitting down waiting to be help by that one person.

It was ridiculous. Everyone waiting in line and customers sitting were furious, and of course the manager, Michelle Quevedo, was out, so we couldn't voice our complaint and frustration. But I promise myself that I would place my complaint because this is an injustice to all those customers…

I'm retired and I called Citibank customer relations for my pension early and lost half of it but that's not my complaint. I'm scheduled to receive my direct deposit on the 1st of each month but if the 1st falls on Sat or Sun I don't receive my deposit until that Monday and as late as 9am.

All other banks will deposit the day before the 1st. They can deposit on the 1st because they did it once and never again why do I have to wait 2 days. How can I contact Citi head office to file a formal complaint?

I am a citibank gold customer for many years now and I've been treated very unfair with incompetent people that work there. I applied for a home equity line of credit back in June that is 4 and half months ago and I'm still waiting for the closing date which no one can give me because the personal banker Kira Yakubov, the bank manager Jay the processor Monica who they finally got rid of her because she had no clue what was going on with banking. The under writer also Jody the new processor.

Not one of them seems to be able to get things done. My credit score is over 800 I have no judgements against me. I have no out standing bills and no mortgage and they are having a hard time increasing my home equity line of credit. My income is excellent and I did produce all of my paper work they…

64 refund check from Macy over a month now. I had called Macy 4 times (9/2, 9/10, 9/18, 9/22 and 9/27) and email Macy customer service online once (No response). 60 in June 2016, Macy stated that the check was sent to me but I did not receive the check.

I was told by the account specialist that it is being investigated? "Citibank has not yet respond to Macy and the time frame of the investigation takes about a month". There is no one from Macy can respond to when the check will mail it to me.

Do you say this is customer service? I am very frustrated of the Citibank customer service online and Macy's handling this case.

Citibank`s customer service reps. go from incompetent to horrible. I returned from a work trip to find a letter from an old Citibank checking account that my account was made inactive. I called Citibank customer service and was told to send in a letter asking for my account to be reopened, no mention of the fact that it needed to be notarized. I called 10 laters to check on the status of the account and request it be closed. The account rep. told me no problem, the account was active and I would receive a check in about 8 days.

I never received a check and 3 weeks later called customer service again to find out that not only had a check not been sent that the account was not active and I had to send in a notarized letter to reactive the account. Now, I`m overseas and this is incredibly…

I have never had a Citibank card and I never want one. It was opened 2008 and I just found out in 2016 it's been taking money out my account. This account in a name i never had, and I told collection agency it was a fraud account. s.

number and said it me. Send me paper my name on it. This account not on two credit reports. I see if on my last one and I will have it taken off. Put another fraud alert on my credit reports.

I have no idea how they got it. This account was opened in different state. I am upset and I hate any company make people pay.

I have been trying off and on for the last few months to utilize the mobile deposit. Every time I try after logging in I selected the mobile deposit app and a technical error message appears. Hear is the thing, I called the bank on Friday and went through there long process. I was told it was probably my phone - Galaxy 3. So I agreed to try a I phone. Well I did and that didn't work either. So I did call back on Sunday yes I went through the process again and this time a ticket was open.

Now, I in the mist of making a purchase and would love to utilize my account for receipt purposes. Unfortunately in the city I live in doesn't have a branch or ATM for depositing checks. But I was told he didn't know when it was going to be fixed...2 days or 2 months or even never due to IT Department…

Very very poor customer service. 73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language.

Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out.

Wish I could give zero stars or negative stars! Beware of this unethical and shyster business.

Don't apply for Citi Credit Cards. I have 2, but paying them off and getting rid of them. They have very bad customer service. I got a penalty APR (29.99%) on a bill and called them on it. They said the payment was 12:07am 7 minutes late EST (I paid it at 9pm PST). They waived the $38 dollar fee and removed the penalty APR, back to my 8.24%. Then a couple months later, I got a bill with the 29.99% APR penalty again, for no reason. When I called, they said it was due to the original late fee 4 months ago.

I asked why they would do that, they said it is not their fault I was late and they go by Eastern Standard Time. I told them this is really bad customer service. They again told me, it was not their fault that I was late and that they go by Eastern Standard Time. I was also told that the…

This is my 2nd complaint letter. Does anyone cares about your client at Citibank? Hello. My name is Lan Phan. We have recently signed up with Citibank Admirals Club card and we have been trying to talk to manager or supervisor for the past 2 weeks now and have not been able to speak to anyone yet!

The problem that we are having is that we have added a few family members in a short amount of time and have had a lot of activities on our card and the Fraud Department wanted us to fax to Citibank the following three items: 1 - Driver License / 2- Utility bill / 3- Pay stub and we did as per. your company request and we faxed it to the following number (866) 532 - 5470 on April 19, 2016 and was told that it would take 72 hrs for things to get cleared up and so we waited and after 72 hrs. we…

We have recently signed up with Citibank Admirals Club card and we have been trying to talk to manager or supervisor for the past 2 weeks now and have not been able to speak to anyone yet. The problem that we are having is that we have added a few family members in a short amount of time and have had a lot of activities on our card and the Fraud Department wanted us to fax to Citibank the following three items: 1 - Driver License / 2- Utility bill / 3- Pay stub and we did as per. your company request and we faxed it to the following number (866) 532 - 5470 on April 19, 2016 and was told that it would take 72 hrs for things to get cleared up and so we waited and after 72 hrs. we contacted Citibank and was told that you didn't received our fax!!!

We then requested to speak to a manager but…

I am a Citibank customer. On 03/25/2016 I came to a Citibank at 787 7th Ave, New York, NY 10019. I made a line to be served by a pesonal banker. A banker got off an office & asked, Who is next? I answered, I am.

BUT She was taking a person who was behind me & told: I think, He was first. I called a manager, she came & told a banker to serve a person. When I told: I will complain a Citibank headquarters, a manager ignored me to call a security.

I ask to investigate this case, after I will fill out a suit against a Citibank because of discrimination case against a white customer by black Citibank employees. Thank for a Citibank discrimination service.

First i was a Citibank customer for a least 35 years, I paid all my bills in full. I thought I lost my card. I asked them to cancel it. They did and I received a new card, When i went to activate the card at first they said there was some trouble with your system and to call back the next day. I did. At that time it said i owed 2600.00. I closed that card and they sent another. I decided to close all cards. i started the process to straighten it out buy sending a form back (numerous times) with no response. i tried to speak with many people no results, i was screamed at by your collection dept. stating YOU OWE THAT MONEY!

Sadly I did not. I thought that's the thanks i got for being a loyal customer. I did go to collection and paid whatever i had to because i couldn't stand being harassed…

November 17, 2015, call to my residence - requested 2 payments totaling $823. Replied in the negative to caller. Difficulty understanding caller because of heavy, accented English. November 23, 2015, withdrawal of $823 made to my Simmons Bank account. Withdrawal resulted in $1500-1800 overdraft charges at Simmons Bank and legal notification of checks failing to pay. December 7, 2015 repeated calls to Citibank Card Customer Services results in contact with an officer manager who refunds $823 to bank account. The Citibank Card Customer Service refunds interest payments on Citi account to personal bank account $600.

The Citibank Credit Card has 2 payments overdue and I have no money in my bank account on December 25, 2015. My retirement checks have gone to repay overdraft, mortgage and…

On my last statement for my Citibank credit card, I purchased a hard drive from Best Buy, for 127.18. I returned the drive the next day, and was given a slip showing that my account was credited. When I asked if they needed my credit card to remove order, I was told their would be no need for that, Only when I received my billing statement. for payment it showed $105.99. When I called Citibank customer service phone number and asked what was going I was told that what BEST BUY took off my credit card bill...?

I'm NOW being charged with late fees over and over every month for this problem. I think Citibank does want to make this right. I call Citi on 02/13/2016 trying to get it taken care of, I used one of Citi corporate call centers (1-800-388-2200) the rep person I spoke with tried to…

On 27 Jan 16 I received an Email notice that my MasterCard mailing address was changed. As I did not change my address I called 1-800-669-8488 on 27 Jan 16. It took 20 minutes to convince your agent of my identity & that I did not make or authorize the address change. There records show that someone had made it through your automated system 3 times. The first time was to check the account balance. The second call was to change the mailing address, password and order an account statement. The 3rd call was to order a new credit card.

I was informed that my card was deactivated and that my address was corrected back to the original address and no statement or card would be sent to the “new” false address. On 9 Feb I spoke with an agent who informed me that my address was still shown as the…

First of all on-line messaging and on-line chat are of absolutely no value. I have used those services many times and never once were they able to help me. Now, on 3 separate occasions I have had my Debit card restricted by the Citibank Fraud Department.

The fraud I've reported the three time I'm referencing were simple vendor mistakes. They were not FRAUD in my opium, but all 3 times a restriction was placed on my debit card. In the past the restriction were taken off via a phone call to customer service.

Well today I was told I had to go to a branch to have the restrictions removed. The closest Citibank branch to me is 60 miles away. This is very inconvenient for me.

i opened a merchants tire account in September 2015 for some work done on my wife's car. i made my payments on October 24,2015, November 7, 2015 and December 4,2015. On December 31st i called customer service to confirm whether or not the payment made on December 4th was applied towards the January bill as it was intended to be. After a careful and review of my account by the representative, I was told that the payment in fact would be applied towards the January 2, 2016 bill and that no other action is required by me. However, a few days after the January due date i received a message asking me to call about my account.

Upon speaking with another representative i was told that the January payment was past due and a late fee had been applied to my account and that payment was demanded. i…

My wife and I bought a range in October of 2014 from the Salem NH store. ) The salesperson helped us schedule payments so that the final payment would be made before the 12 month 0% interest promotional rate expired.

When the final payment was made, we were unaware that there was a $25 remaining balance remaining. We were then assessed a $150 interest charge by Citibank. I've been on the phone twice with Citibank. I was told that they can't refund the $150 charge.

I've also been on the phone with Best Buy Corporate. Twice also. Eventually I was told to call the manager of the store since it was their salesperson that make a mistake. I tried to call this morning. I was on hold 30 minutes, then got a dial tone.

Is there only one phone line into the store? It appears so. I'm not going to…

Deposited a check on 10-22 and noticed it never showed up on my Oct. statement. Went to Hickey Branch in Daly City and asked the teller why I didn't see a credit to my account on 11-10. He asked his branch mgr. and was told to tell me that it was on hold and that the check is okay and will show up on my Nov. statement. Came the Nov. statement and it still didn't show up. I even called cust. svce. and they see it as a check that was credited to my account but I told them it never was credited cuz I didn't see it on my Nov. statement. They wrote me a letter with the copy of the check and said it has been deposited. Called on 12-9 and Ashley from Citibank customer service and she said the check was not good and there was insufficient funds.

I was livid because I knew the payor was an…

I have power of attorney over my fathers account. have sent copies since Sept to the Citibank customer service department. As of today I have been unable to confirm whether or not these documents have been rec'd and processed. I have left several messages to the claims line to the phone numbers 718-824-6283, 718 409 2486, and 718 824 7341 and no one has returned my calls.

We understand that CITI BANK not want to take responsibility for the mistake made when sent us 160 checks with wrong account number. We will bear material mistakes made by Citi bank but just want to say we feel ashamed that we were customers for 31 years of this crook bank with out any responsibility. We did call few times but CITI Bank ignores our request for an excuse latter we can mail it to our debtors.

I have taken dial for cash for the amount of RM3900. 8% per annum and I agreed for a duration of one year. a. I feel angry and cheated. The person who contacted me was by the name of Tracey.

Citibank should fire her for cheating me.

I have made an online fund transfer of AUD 4,000 on 04-Aug-2015 and another transfer of AUD 5,000 on 06-Aug from my SYDNEY Citibank to my daughter's ANZ bank SYDNEY account. At time of writing, my daughter has not receive any funds Note: I made similar online transfer of AUD250 to a China Merchant Bank in Chengdu on 04-Aug and the fund ws received on 05-Aug. I have spoken with Citibank customer support and they are useless.

Citibank admitted to Double Dipping my bank account but would not reimburse me the Overdraft fees but did give back the double dipped amounts. I had a $1200 limit and was paying More than the Minimums due to keep Interest Down and pay off the balances Early. I paid it off once, Had 3 late payments due to I was moving at the times they were late and could not get to a computer on time. But they did it to me 6 times. Just as the No Interest were about up, they held taking money out of my accounts until 10 days later making the payments Late. Thus they could now add the Back Interest and jack up the % to the %25 (24.99).

They are the Only Company that I have dealt with that don't have some kind of Grace Period. I made one more purchase and while paying it off, I notice the Balance was Not…

Citi bank has my wrong date of birth when I phone them and cant get information on my account. I live in Australia and they hang up on me on a regular basis. I get put through to a foreign country for help but they get confused, which leads to them hanging up on my complaint because it must be to difficult to deal with.

I just wont an Australian to fix my date of birth problem. this has been going on for years. my account is in arrears and they are defaulting it because of this phone problem im having.

I called Citi Premiermiles Customer Service phone line after receiving an sms text message stating that I have an outstanding credit card balance of RM18.89 due by today (30-Apr). Firstly, I did not receive the statement and wasn't aware of this outstanding balance until receipt of the sms text. As I do not track all my credit card statements from different banks, I pay on sighting the statements. Once in a while, even with other banks the statements fail to arrive, and when that happens and payment is missed, all it takes is a phone call and the issue is handled satisfactorily.

I fail to understand why CITIBANK'S policy is so rigid and unfriendly that it must insist on freezing my credit card over RM18.89, despite my untarnished payment track record and my repeated request to your…

I just received a collection call from your online services. It stated I owed $71. That is outrageous to receive a collection call two times at my office when I worked out the total amount due with one of your customer representatives. I put a payment in through online that same day to be posted on May 1, 2015 before the amount is due. Everything is clearly set up online and can be seen, but the collection call was made anyway?!!!

I called your customer service and when he agreed that everything looked fine, he could not answer why I got the call and said he would send me to the collection department (goose chase) and could not tell me why I was being contacted. He did not even express any regret on behalf of the company as a result of the clear violation of federal law.

How can your…

Agreement was made on 19th Jan 2015 and Citi consultant assured that the amount will be credited on the same day. I have informed them that this is urgent for me for my marriage shopping. I am following up with the consultant and her manager for past 2 days, but the only response is it will be done soon.

Today, they are not even answering the call. This is very urgent for me and I need the amount to be credited today itself.