Citibank

SEE THE ATTACHED DOCS. Fraudulent use of my credit card number and then reporting this to a credit company that then gave me a poor rating which then resulted in knocking me out of the housing market. I did not make the charges as shown on the statement and have complied with all of Citi Banks request and I am still be screwed over by them.

When their website isn't working, which is more than half the time, there isn't anywhere on the site to get assistance without having to wait for someone to respond. Their FAQ's are totally useless. Tried to set up alerts; went through the process of getting a code and entering it; it "claimed" there was success but still couldn't get my phone number to highlight so I could get the alert. So lame and useless.

They have no means of sending email "complaints" through their website as if they are NOT interested in being helpful to customers! Can't wait until I get my debt paid off with them and will NEVER suggest anyone ever use them as a creditor!

They increased my interest to beyond what my credit score would support and then would do NOTHING to correct their bloodthirsty overcharging!

I feel like suing you to the fullest extent of the law.

I used mobile deposit to cash my payroll check a day after I received it. My account was overdrawn at the time that I got paid. ) I tried contacting their banking services so that we could verify that the check had cleared but they refused to make those services available to me.

I asked to speak to an actual supervisor but instead I was given peer to peer run around. The last individual I spoke with was named Judy. I asked to speak with her superior and was told that there is no one above her that I could speak with.

I told Judy that I know she didn't own Citibank and asked her again if I could speak with her true supervisor. She told me no, so I then asked for her ethics phone number and she told me that she couldn't give me any numbers to speak with anyone and that I would have to call…

My husband called Citibank to ask why we had not received our new renewal credit cards. Our present cards were going to expire in December. The person he spoke to obviously did not understand the question? We then received an email saying our account had been closed because of "a missing or lost credit card".

At no point in the conversation did my husband say the words "lost or stolen. This left us with NO credit card. I have several refunds that are in process. What will happen to them? Don't you train your staff?

Or don't you care about your customers?

My fraud complaint against a person who hacked my computer and used several of my credit cards to purchase thousands of dollars digital goods is ongoing. A language conflict resulted in a incorrect conclusion. I corrected the error and submitted a police report to rectify the misunderstanding.

I'm still paying penalty fines for over limits and extremely high interest rates and frauded over limit interest. $6,800 ON THIS CARD IS FRAUD.

I've been banking at Citi Bank in San Bruno Ca. for over 15 years and the last few years have been the worse service I've ever received. One individual has been very rude and demeaning to myself and my wife.

We are Gold card members for many years and should not be treated in this fashion. The employees name is Jasmina Krsulich. Unfortunately there is no one at this branch that knows how to do the banking we require, such as loans.

In one instance when we got rid of San Bruno Cable for our Internet service we had to go to the bank to have Jasmina cancel the direct payment out and instead of saying she didn't know how to do it she told me the computers were down, so I went to the Citi Bank in Millbrae Ca.

and the manager helped me right away and we took care of it in a few minutes. The…

I've tried several times stop check payment from my company's business account, it did work. However, recently, when I used the telephone automatically system to stop payment ,it always can not complete the process, then I was forwarded to customer service, who will always told me if they helped to do so, it will charge $35 dollars per time. It is ridiculous and makes people frustrated in waste of time dealing with stop check payment.

It needs action right away, and it is not fair to let people try thousands of times to do so.

I am writing to demand it is to be improved immediately.

Date: CY 2018-11-04 Two major issues, - 1. 816-420-1002) 2. Unable to access my on account. Concern Tec Support First concern. I received a call from Citi Bank To Call Citi Bank relate to my account Concern. I received a call date from Citi Bank: CY2018-11-04, Time 11:00am (EST) related a concern on my account. received no was (816-420-1002.

Note: I was transferred 7 times. Note: I recorded this message. 1st I called this no, to obtain information of the received call as I allow for this persons to listed of this message. I was another representative. ( Note) I notice each time of the transferred call, it appears the persons was from another Country.

After the 7 transfer, This call was drop. 2nd issue unable to access my online account, For the past few years, I worked with array of Citi…

Dear Citibank:

10/25/2018 I want to report an incident where an agent verifying back with me my specific $2,000 wire instruction into two wirings of $2025 and $10 thereby charging me an additional $35($10 additional on the $25 fee for the $2,000 and $25 fee for the later wiring of $10) on top of my set up of $2,000 + $25 fee; the receiving end obtained $1,990 and later a $10. If the agent excess charge cannot be channeled to the agents own account then I might not have a problem, but if the agent can channel the excess fund and repeat the process to multiple customers through out the month after month, then I have a problem with that; the later $10 wire transfer was not recorded in the wire history thereby leaving no paper trail nor the $25 fee for that $10 was recorded in my statement…

I have tried countless times to cancel my insurance policy (life protection) policy number P0006782. I sat on the phone over a month ago being pushed from one person to another for approx 1 hour. Until finally got some one who said it was cancelled. I have received my statement and it is still showing I am paying $118.98 . I want the money taken back of my credit card account for the last few months as it was meant to be cancelled a long time ago. It is near impossible to get through to people as no body wants to know about it. If this is not sorted very quickly I will be pushed to cancel my credit card with citi bank. You keep taking the money even after we have had the royal commission into banking procedures.

not a happy customer. PLEASE FIX THE PROBLEM CANCEL MY INSURANCE POLICY.

I opened an account with citi bank couple months ago. The closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong.

I called customer service, no one can explain to me. The only thing they said is "bank decision".

Regarding Camino Real Branch: I have been a customer since 1995. We had wonderful service with more than one great bank manager.

However, there are a few people, including the new manager and a woman called Diane, who seem to think that they should go out of their way not to provide service, to keep customers waiting for as long as possible and generally to be rude and uncooperative. My husband has suggested moving our accounts to another bank.

Citibank sent me a letter dated 8/29/2018 received on 9/4/2018 advising that during a recent review Citibank has chosen to close my CD account on 9/8/2018. I had previously received a letter dated 7/26/2018 advising me that I would not be able to access my account if Ciitibank did not hear back from me. The day of receipt of the letter dated 7/26/2018, I took the letter to my local Citibank branch. Earlier this year, I had changed the title of my CD to my trust’s name. The personal banker advised me that a page was missing. The banker resent the document back to Corporate, and I was advised that the problem was resolved.

Immediately after receiving the latest letter dated 08/29/18, I attempted to resolved the matter with the customer service number listed on the bottom of the letter…

I have been trying for months to get fraudulent charges removed from my account. Now, they want a police report to substantiate my claims. I have the report, now no one can tell me where the send it. I've been on hold and transferred countless times. This is unbelievable.

I have been a loyal customer of citi mastercard since 1996. My account was deactivated without my consent.

I called the 800 number 800-950-5114 suggested to me via your chat service. I was received by an indian speaking individual, who instead of helping me, insulted me and suggested that I take my business elsewhere.

I asked him to help me reactivate my account. Instead of helping me fulfill a simple request, he blew me off insulted me and treated me like dirt. He said it was my fault and started blaming me for my card's inactivation. I told him the customer is always right, he told me NO and all but suggested that you guys at Citi dont want my business and to take my business elsewhere, then hung up on me.

Perhaps you should review the conversation and fire whoever it was I talked to…

Customer rep id#TTTR04 was so rude iword cannot explain. Call to find out about my IRa she was very rude and of no help . Then she just hang up.. Need to do something about this rude rep.

Extremely poor customer service - not taking care of problem via telephone or by several letters, while continuing to dun me by annoying telephone robo calls. I have cut up credit card, 6 months ago. I will have nothing to do with your bank in any way, regular, banking, investments etc.

On June,29th 2018 I made a purchase online with my Citi bank credit card of $4200 from Mobe Educational Program. Because I needed a total of $9200 for the items/services I purchase the additional a mount with my Chase and Santander bank credit.

After making the purchase I never received what I ordered, I was expecting my package to arrive on the July 6th but i never received it, I tried to reach the merchant but I could not reach them. When I check there website it was down it is still down up to now see www.Mobe.com so there was no way I could reach them. I did some research and I got a document stating that Mobe was closed by FTC see the link under Mobe case www.bernet-receiver.com

I then called Citibank,Chase bank and Santenderbank and explain to them my sistuation and filed a dispute…

On June,29th 2018 I made a purchase online with my Citi bank credit card of $4200 from Mobe Educational Program. Because I needed a total of $9200 for the items/services I purchase the additional a mount with my Chase and Santander bank credit.

After making the purchase I never received what I ordered, I was expecting my package to arrive on the July 6th but i never received it, I tried to reach the merchant but I could not reach them. When I check there website it was down it is still down up to now see www.Mobe.com so there was no way I could reach them. I did some research and I got a document stating that Mobe was closed by FTC see the link under Mobe case www.bernet-receiver.com

I then called Citibank,Chase bank and Santenderbank and explain to them my sistuation and filed a dispute…

Nys put a Levy on my Savings and Checking Accounts last month. After speaking with my Attorney they notified Citibank to put a hold on the Levy on 6/15. My Attorney notified me the other day that on 7/3 Citibank released my funds to Nys while there was still a hold on the Levy.

I have spoke to two people at Citibank,one being Paul Simmons, manager of the Selden Ny Branch where my account is. I explained the situation and he said he would call me back. When he called back he just kept saying it was not Citibank’s problem and there was nothing he could do.

I asked for the legal department and he stated that they couldn’t help me. As per my Attorney those funds should never have left the bank as my situation with Nys is in the process of being resolved and Nys did not lift the hold.

Please…

Charged 93 dollars for 4 day late payment and paid 26 days early the entire balance at the same time. Not Fair. Ordering another card.

Have my card on autopay to cover any gaps while I transfer. Manager I talked to was RUDE*10.

i am almost more than 20 year customer with city bank I come back without cash any bond and I need money wow that citibank

This complaint is about a African employee at Citi Bank,Capitola,CA Very very Unamerican in attitude,talking accent,courtesy,rude. You don't put somebody dealing with people an intelligent in finance but put somebody intelligent in classical American type human relations.We don't care how much knowledgable a person is.American type courtesy,smile,respect is important. I have stopped going to this bank and might close all my accounts.

Street/Postal Address: Address:1Fand 2F , NO. 1, Songjhih RD., Taipei (110), Taiwan. Phone: (02)8729-7100

Faulty ATM branch machine did not dispense TWD 1000. Now they are taking too long to reverse the money into my VISA travel card ac. Pl. expedite this and warn them to fix faulty machines.

Travel Money Card 4065 8936 6728 837 transaction - 30 May 2018 Open transaction details XX 8379 SongJhih Rd. -TWD 1,000.00 -USD 35.15

00 but was charged twice. I did not get a statement from you yet because I caught the error within minutes of the transaction. I called you and explained the aforementioned. Was told I would be charged only $97 and had to destroy my current card.

It would be replaced in 24-28 hours. Now in my 4th day and need card. help.

Citibank sent a letter and I had questions about the letter. I called the number on the letter and Julien the customer service rep didn't know what to do. He told me that I was to be transferred to the business decision.

I asked him what the telephone number was to the department. He did not know and gave me the wrong number. He transferred me to Mary Rep #1661727 who told me she didnt' know anything since she only does 1 stop new applications for citibank.

Therefore, I spent over 1 hour on the phone and no one knows what is going on. What kind of people are working there and why are they not trained properly. Very disappointed in Citibank. Use to be a very good bank but it is slowly deteriorating.

Citibank records show that I am on "paperless statement" program for 1 of my multiple credit card accounts. I never did this and they refuse to remove the service late fee and interest due to a missed payment. 00 they will not admit that this was their mistake.

There was never a email verification acceptance to/from response indicating my agreement to the change of billing status and their clerks and supervisors were nasty officious robotic automotons on the telephone when presented with my billing problem.

Consumer Law relief /Helbing Law group We are a law firm specializing in helping our client settle their debts. on 03-09-2018 I called in to speak on behalf on my client Jorge A. Bonilla. last 4 of his acct # is 7024.

I called 800-866-9900 I first spoke with Yvette, she stated the power of attorney was not valid. I asked her why she could not provide me with an answer, I asked to escalate it to a supervisor. Leon came on the line, I asked if he was a supervisor he stated no he as well stated the power of attorney was not valid that it was correspondence?

it clearly states as you can see from the attachment that it is in fact a power of attorney signed by my client. he then said it was not valid because the signature was not notarized. I advised him we use the same power of attorney on…

I had BECU do a balance transfer on Feb 1, 2018, to pay off my account with Citi, Citi Bank has not received the check and I keep calling to inquire of payment and no one can give me an answer and after spending over 20 minutes and 3 representative today Feb 16, 2018 I am fed up with Citi Bank my promotion ends March 1 2018 with Citi Bank and

so time is of the essence!! I have never ever had a problem with Discover, BECU, but for some reason Citi Bank denies getting the banks payment and now next week BECU has to cancel the check and send another one and one representative gave me a different address as Citi Bank has changed addresses from Ohio to Kentucky!!.

I am so frustrated with Citi Bank that not only are they saying we do not have a payment to pay off the balance, BECU has to help…

I purchased a couch with 1stopbedroom . I used my Citi mastercard. I never recieved the merchandise. I spent one hour with dispute dept. twice. Your dept. sent letter that they will go on the word of merchant (not mine) and in ten days and consider dispute resolved, charging me full price.

I DONT HAVE THE MERCHANDICE> IT WAS NEVER DELIVERED> >

The Citimanager mobile app told my a payment failed so I resubmitted it. I later saw that both payments of over 1,000 dollars had gone through and that I had a credit balance. I called the citimanager phone number (this is for a DoD Government travel card) and talked to a customer service representative named Natalie. She told me that to get my money back I would have to FAX them a copy of my bank statement showing the duplicate charge and that a check would be MAILED to me after the process was completed in 2 to 3 business days.

I faxed the document and later called back to make sure Natalie got my fax and was informed she had gone home for the day. Fast forward more than a week and I still have not received a check. I called back again and found the automated credit return option and…

00 or more in my account for the last 3 years. 00 service fee. I have went to Citi bank in the city of san Pablo ca. Two times and asked the teller why I am being charged the service fee.

the 1st time her reply was I did not have the amount needed in my account to wave the fee. Once she looked into my account she said the I did meet the requirement ;and should have not been charged and fee.

The teller told me that this time she would speak to the bank manager to have this problem corrected and my account credited and have the bank manager call me, this never happened. I called and asked to Speak to the bank manager explaining to the person that answered the phone why I was calling & was put on hold for 30…

I have placed a phone call regarding lost debit card. Call was placed Dec 27 between 2:40 and 2:50 pm. Representative collected my information, stated its all wrong , refused to transfer me to supervisor and hang-up. I called again immediately, another rep collected same information and provided me with service requested.

I have been a citi bank customer including credit card accounts for nearly two decades. I will close all accounts immediately if original rep is not fired. He has language deficiencies not compatible with this line of service as well as nasty approach to customer.

I am waiting for citi bank response

Since Febuary I have tried about 100 times to have a credit ban lifted from my credtit card All it was a disagreement with my local council I have since payed the disputed amount in full the matter was finalized on the 7/02 1917and have emailed all the necessary doceuments you on at least 6 occasions after discussions about a month ago with one of your so called helpful people who actually found and read my last email with all Veda and CHL Lawyerys correspondence but once again your response to me for the 100th time was negative asking to post the Veda correspondence to you people , I find this insulting as Above I have sent it to you so

many times,Can I please have some positive and intelligent correspondence so I can Exit your so unexplaniable and absolutely disgracely banking system…

One of the my perceived attraction of banking with Citi is its stated Global presence as spelled out in Citi's mission statement. Recently in late October and early November this year, I traveled to Hong Kong and nearby Guangzhou, China, thinking with my US Citibank account, effecting currency exchanges would be easy and effortless. My experience with Citibank in Hong Kong was abysmal. This experience led me to believe I might have done better as a consumer in the Crusades era if I were dealing with the Knight Templars instead.

Before I left US, I called the Citi help-line and was referred to and reassured by a financial agent I could obtain local currencies i.e. HK dollars and Chinese RMB without problem. I should have detected the tentative tone over telephone.

Obtaining HK dollars…

I am a Citi Bank customer; lat night was the worst. I have excellent history with CitiBank over the years. Do to equifax; I froze credit agency accounting Information with all 3 big agencies. I decided to get a TSC credit card last night; It was nor processed due to fact that your people were trying to get me to unFreeze equifax. That will never happen.

Equifax company are like criminals. I unfroze TransUnion for 7 days; But that was not good enough; Your folks indicate that equifax was the primary; That is very bad. I want some help. Why would your company push a crimanl company like equifax on people knowing that they put the public at harm.

Due to this , I could not get a TSC card, that i wanted???????????????? It is time to assist me. Thanks

Very disappointed. One of the citibank agent offered us credit card last Oct last yr together with my workmates. That agent told us that there' s no annual fee or any hidden charges applied in that card . But now upon checking my online banking there is a 2000php membership fee same meaning (annual fee) appeared in my card.

And as per customer service they cant help me in waiving this amount I was just so disappointed with the sales agent for miss information. Some of them wanted to meet their quota even they give client wrong info. And now Im planning to formally cut my citibank card and never trust their agent again.

I have been a valid customer for more than a decade in excellent standing I might add and when I received a late fee for 1 day because my mail was somehow delayed their "supervisors" stated well you been a customer that long you should know your due date and we sent it so nothing we can do for you.

I in my anger said I was going to close my account and that disrespectful, unhelpful overpaid supposed supervisor said I have closed your account effective immediately. 00 late fee they have FOREVER lost my business!!!! " as I am an extremely unsatisfied customer...

NOTE to all of you out there put your due date on your calendar before the start nickel and diming you too, because you should have known!! Wish there was less than 1star

00 for 90 days. the person who enrolled me over the phone never informed me of this requirement. why wouldn't i not have signed up for paperless statements since it takes about 2 seconds. i told a friend in long beach ca about this offer about the $500 bonus and she signed up in a citi branch.

when i asked her if she received the bonus she said it was denied because of not signing up for paperless statements. there is a site on the internet where people who signed up for this bonus were also denied because of not signing up for paperless statements.

This is the 2nd time citibank had closed all of my retail cards because inquires even though you approve the cards with them, I already checked and I was told retail cards can't be reopened, they said to be apply for another inquires, the inquires are not new accounts they are existing company's reviewing my file, I am so tired of Citibank I thought to give you all another try and I did now I am fighting back, even though you can close for any reasons let's be fair, a fantastic payment history should count for something and

the length of time, you take my money and throw me out you should be ashamed of your greedy self's.

Today, November 15, 2016 I visited Citibank branch FC#238, located on 3351 Tweedy Blvd., South Gate 90280, CA and waited over an hour to pay my house mortgage and card payment. There were two tellers and later was cut down to just one. The line was very long inside the bank, and at plain view, there were only two staff members, the window teller and another person helping customers with loan applications, and there too, there were several customers sitting down waiting to be help by that one person.

It was ridiculous. Everyone waiting in line and customers sitting were furious, and of course the manager, Michelle Quevedo, was out, so we couldn't voice our complaint and frustration. But I promise myself that I would place my complaint because this is an injustice to all those customers…

I'm retired and I called Citibank customer relations for my pension early and lost half of it but that's not my complaint. I'm scheduled to receive my direct deposit on the 1st of each month but if the 1st falls on Sat or Sun I don't receive my deposit until that Monday and as late as 9am.

All other banks will deposit the day before the 1st. They can deposit on the 1st because they did it once and never again why do I have to wait 2 days. How can I contact Citi head office to file a formal complaint?

I am a citibank gold customer for many years now and I've been treated very unfair with incompetent people that work there. I applied for a home equity line of credit back in June that is 4 and half months ago and I'm still waiting for the closing date which no one can give me because the personal banker Kira Yakubov, the bank manager Jay the processor Monica who they finally got rid of her because she had no clue what was going on with banking. The under writer also Jody the new processor.

Not one of them seems to be able to get things done. My credit score is over 800 I have no judgements against me. I have no out standing bills and no mortgage and they are having a hard time increasing my home equity line of credit. My income is excellent and I did produce all of my paper work they…

64 refund check from Macy over a month now. I had called Macy 4 times (9/2, 9/10, 9/18, 9/22 and 9/27) and email Macy customer service online once (No response). 60 in June 2016, Macy stated that the check was sent to me but I did not receive the check.

I was told by the account specialist that it is being investigated? "Citibank has not yet respond to Macy and the time frame of the investigation takes about a month". There is no one from Macy can respond to when the check will mail it to me.

Do you say this is customer service? I am very frustrated of the Citibank customer service online and Macy's handling this case.

Citibank`s customer service reps. go from incompetent to horrible. I returned from a work trip to find a letter from an old Citibank checking account that my account was made inactive. I called Citibank customer service and was told to send in a letter asking for my account to be reopened, no mention of the fact that it needed to be notarized. I called 10 laters to check on the status of the account and request it be closed. The account rep. told me no problem, the account was active and I would receive a check in about 8 days.

I never received a check and 3 weeks later called customer service again to find out that not only had a check not been sent that the account was not active and I had to send in a notarized letter to reactive the account. Now, I`m overseas and this is incredibly…

I have never had a Citibank card and I never want one. It was opened 2008 and I just found out in 2016 it's been taking money out my account. This account in a name i never had, and I told collection agency it was a fraud account. s.

number and said it me. Send me paper my name on it. This account not on two credit reports. I see if on my last one and I will have it taken off. Put another fraud alert on my credit reports.

I have no idea how they got it. This account was opened in different state. I am upset and I hate any company make people pay.

I have been trying off and on for the last few months to utilize the mobile deposit. Every time I try after logging in I selected the mobile deposit app and a technical error message appears. Hear is the thing, I called the bank on Friday and went through there long process. I was told it was probably my phone - Galaxy 3. So I agreed to try a I phone. Well I did and that didn't work either. So I did call back on Sunday yes I went through the process again and this time a ticket was open.

Now, I in the mist of making a purchase and would love to utilize my account for receipt purposes. Unfortunately in the city I live in doesn't have a branch or ATM for depositing checks. But I was told he didn't know when it was going to be fixed...2 days or 2 months or even never due to IT Department…

Very very poor customer service. 73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language.

Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out.

Wish I could give zero stars or negative stars! Beware of this unethical and shyster business.

Don't apply for Citi Credit Cards. I have 2, but paying them off and getting rid of them. They have very bad customer service. I got a penalty APR (29.99%) on a bill and called them on it. They said the payment was 12:07am 7 minutes late EST (I paid it at 9pm PST). They waived the $38 dollar fee and removed the penalty APR, back to my 8.24%. Then a couple months later, I got a bill with the 29.99% APR penalty again, for no reason. When I called, they said it was due to the original late fee 4 months ago.

I asked why they would do that, they said it is not their fault I was late and they go by Eastern Standard Time. I told them this is really bad customer service. They again told me, it was not their fault that I was late and that they go by Eastern Standard Time. I was also told that the…