Citibank

Hi

My self jaspreet s Kakkar i have account with you from last 4.5 years with. Very nicely used but from last 2 weeks i have worse bad experience with citi bank here is problems below....if you can fix in 1 day is good otherwise i never use citi bank...

I deposit 2 chq which i forget to write name on front but i write my name and account number on back side we are human some time we did mistake i forgot to write name But due to this mistake you blocked my account and i didn't used for any thing and no one call me or text regarding this and i have money in my account but i can't pay to anyone and everyone call me i don't want to pay no one understand my problem and my all automatically payment with Citi bank which is stop from everywhere and my credit also gonna be down because of i…

99 April after I cancelled the order on there website. that it was cancelled and they informed me it would be investigated and then stated in mail it was denied. com and could not find a phone number for this company so I emailed them in a box on the web site.

Citibank was aware that the payment was not approved by me back in April and I complained may 4th. com again charged me for June and July and Citibank paid them despite my complaint in may. I have had awful service with no results.

com for charging me monthly for a service I cancelled the following day because the material was not legitimate for a state exam. I was on the phone with your call service for 4 hours today with again no results.

com does not have a number to leave a message. 99 and I had no assistance and I am very…

The online website is a piece of crap. It never works for a mac user. I sign on to Safari and all I get is a circle turning and turning. When I sign on to Firefox it works half the time.

Why Costco moved from American Express to Citi is beyond my wildest dreams.

On July 14 2019 call for help and all I got was no solutions to my problem one of the occasions the representative had me waiting 20 minutes and them she hanged up on me, she was very rude. I’m in Colombia right now and trying to use my card, before I left the USA I let them know went I left and went I was going to return to the USA they send me and

email with a reference number; I was trying to explain this people that I was calling through Skype because my phone don’t have data here in Colombia but they insist to call me on my phone I told them that was not possible because I don’t have data here in Colombia so they decided not to help me; I’m very disappointed from Citi bank I have been a good customer and have several accounts with you guys and I think I do not deserve that kind of…

When my father passed away, my mother called to notify Citibank and have him removed from the credit card. They immediately cancelled her credit card account on the spot. Now, maybe they have to do this to get his name off the account, but they did not assist her in getting a new credit card.

Shortly thereafter, she got the final bill in the mail, with a due date of 7/4/19 ($1200). The payment was listed as "autopay" as this is how they had the account set up for years. So, my mother did nothing and assumed it would be paid automatically.

Even before the due date of 7/4/19, we started getting calls from collection agency. We initially thought it was a fraud. We later found out that Citibank handed her account off to a collection agency BEFORE the due date of the bill.

Then, they refuse…

what another horrible waste of time. I just spent more than 20 minutes on th phone with a representative and I could hardly understand a word she said. In the end I was unable to complete my transaction because of the poor communication.

What a mess your customer service has become.

43. My account was credited, then the charges were re-applied after I received a letter from Citi stating the credit could not be issued because my credit card number changed. On the initial call, CITI INSISTED THAT I CHANGE MY CREDIT CARD NUMBER.

On 03/12/18 I was told by Efrin, not to worry because the matter was settled and that I would receive the full credit. I think this whole matter was handled poorly. I have been a wonderful customer of CitiBank, but you have not dealt with me in good faith.

I have lost confidence with Citi, and stopped using my card. I want the entire credit issued as promised. more than once.

Completely Disgusted.....

You closed my account stating I requested it, this is not true. It was even agreed that I didn't request the closing by supervisor, James jxcb07. I used to appreciate your company but your lack of due diligence convinced me that I can do better.

The headaches you've caused me are worth it knowing you'll NEVER get another dime from me

Hello I am writing today to complain about the head teller of beach 309 her name is Casandra Bell Very downgrading to Citi bank employees She is very disrespectful and doesn’t deal with people the right way I have multiple of business with Citi bank and I am coming to this branch since 2013.

I have being through so many tellers but this one really made me went searching online to file a complaint. A friend of mine and my wife closed their accounts because of her and I am really considering to do the same.

I was speaking with customer service today trying to get my rent paid the money is available but they told me they will not pay it I transferred the money at 5:30 this morning it shows pending with my account positive after the deduction for my rent this is unacceptable of what this bank is doing to there customers 5 years as a client very disappointed how they treat there customers I will cancel my account after this.

So I was purchasing a ticket from American Airline, and then Citibank offered me $250 off from my first airline ticket purchase if I apply. So when I applied the first time I got an error message, then I applied again in the next day and it works!

then after a week I received two of the physical credit cards. Then when I called the customer service and I asked them why did I receive two of them, they said because I apply twice thats why I’ve got two cards, and the bonus was on the first card, and the purchase was on the second card!!

I asked to merge credit cards or transfer balance from one card to another, they said its not possible! I read on the internet about ““The 8/65 Rule” The 8/65 Rule means that you cannot apply for more than one Citi credit card in 8 days and not more than two…

On my application doesn’t say anything about a transfer fee,but still you want to chsrge it when I call to do a transfer,Don’t apply to these crooks at Shity CITI..You people do bad business..

YOU CHARGED ME UNDER 5cfgaee75BPQVAMY FOR BLUE HERON HEALTH GUIDE TO HEAL ARTHRITIS 23 DAY PLAN. IN THE AMOUNT OF $72.91, ON MY VISA, I AM A SENIOR OF 78 YEARS OLD AND ON A LIMITED INCOME, I CANNOT AFFORD THIS PRICE AT THE MOMENT, PLEASE REVERSE THIS AMOUNT ON MY VISA ACCOUNT, WHEN I HAVE SAVED ENOUGH MONEY, I WILL ORDER, AND OF PRESENT I CANNOT, AND INTEREST WILL BE CHARGED ON MY VISA, SO ASKING PLEASE REVERSE THIS AMOUNT. I DID WRITE YOU SEVERAL TIMES AND HAVE NOT HEARD FROM YOU, THIS WAS DONE IN THE EVENING OF JUNE 6, 2019.

PLEASE ANSWER.

DARSHAN SIDHU EMAIL....IS dsidhu4@telus.net waiting patiently for you to reply to me.

THANK YOU IN ADVANCE

Lack of caring and resolution of a disputed charge and talking to people that have hard to understand accents very unhelpful customer service would not give corporate number when requested I hate this card

99% on purchases and started making after calling Citi bank to confirm the offer. I never paid attention to the bill much because the balance wasn't that high until I received my bill this month and I thought the interest rate was very high.

When I looked at the rate it was 19% I about died. I called Citi Bank all they kept saying was we don't see an offer I have an e-mail to show that I received the offer and called but conveniently they don't have the offer in there system.

The day of making a large purchase with the card I called to verify the offer and they don't seem to have the call. The representatives were not apologetic in there minds they didn't see the offer there's nothing they could do but offer me 0% on a balance transfer where I would have to pay a fee.

When I asked to…

Husband's name and mine on account. Husband (Larry or Lawrence) passed away four years ago. I continued to use card not thinking that I had to close account and open my own. My daughter had called customer service for the awards program and was told that the account could not be used as Larry had passed away. I understand all that - my problem was with customer service. Not one time did they recommend that I open my own account and that they could accommodate my request. I have a high credit score, have always paid my bill on time (6737 ls the last four digits of the account number.) Been with Citibank for over 30 years and treated as if I had been defaulting Citibank.

Please update your customer service to be more polite and to refer customers who are in good standing except for…

I received a notice regarding my account asking me to change my password. Because I am serving overseas it asks me to verify my account. The only two ways offered are to get a code using a phone number that does not work in Liberia or to call Citibank. I don't have a phone here with service to call citibank, and the cost of such a call from Africa is excessive. It seems like if you are going to warn someone, making them alarmed about fraud, that you would allow an option for email. I cannot even sign in to use your chat function. I appreciate the security but I sort of need some help. There needs to be options for people who cannot use a phone. It is extremely frustrating not being able to change my password or view/give input on the suspicious activity noted in the email.

Thank you for…

I was skammed over a year ago from someone in Nigeria. Once I realized what had happened I went to the Jackson NJ police dept. I filled out a report and told the officer everything. I contacted citi put a hold on my card.

I thought I was helping a child and it was fake. I gave my number out and i was skammed. Citi said it was my fault and I was to pay back everything they would not help me. I had to take a loan out to pay $11,000 back and now I make payments on time every month.

and the interest is killing me. I had the card for a long time and never late. I thought I helped someone, got skammed and now I still have a 12,000 balance. I may go and claim bankrupcy. I have a costco citi card.

I have worked there for 14 years. No one knows this story I was to embarassed to tell my family. I…

Your night phone service is hell. It takes 5 mins to reach someone. Then 5 more mins of security questions. Then the person told me that I gave her wrong information and I should hang up and dial again! They are slow, incompetent or just wrong.

Your stock price goes down and will continue to go down until you realize who the most important people in your business are, us the consumers.

I had had to have back surgery at the end of last year and had trouble with getting my suplimental insurance payment which set me behind but I have done my best now that I'm back to work to catch up my bills and now that I have my payment of $218 was never credited to my account even though it has been taken out of my checking account last week this week my monthly payment was credited and

taken out of my account I really am feeling like someone is trying to punish me for past mistakes I am trying to fix my credit and am doing the best I can

The customer service over the phone is the worst especially if it is clearly outsourced. The phone calls leave me frustrated and angry. Questions are repetitive and they clearly read a script.

, Daly City CA 94015. I'm the Program Coordinator at HUD Subsidized property, and one of the resident needed a verification of her checking Account at Citibank. We used to fax the form to the unified location but somehow Citibank Management cancel this method.

Resident used to bring the verification form to the closest location and representative does everything needed. The resident - senior citizen, came to this location and Asst. Manager - J. Francis Chavez refused to sign the form, but did fill out the requested info.

Resident came back to the office upset, and because the verification is not valid without the signature, I called the bank. Mr. Chavez was gruffly rude, showed the zero knowledge about how to read the form, was created his own rules for complication, stated that all…

I have been having problems with the on-line and app applications and services since day one.

Lastly because of my inability to login into the app or portal I went to a branch and they help me to register a bug and ask me to wait for x number of days / hours until the issue is resolved. I don't have access to the account, I can't get a detailed statement of the card transactions, I can't provide any info to my accountant, I can't get anyone in Citi customer support to send me the digital documents ASAP.

Today they ask me to wait for the card since the CVS # is 000 and they claim that this is the reason for my inability to do anything. Still the clock is ticking and my due day passed and you guys have not been able to provide me with the info I need in a timely fashion.

It will be…

It's pretty pathetic to sit in a citibank office, that had 3 people working at desk and they are more concerned about there social skills with each other.... I sat for 45 minutes before someone looked my way!!!! I'm done.

Theres to much competition that wants my money

Over 6 months ago, I was advised by Sidney, branch employee of 42nd Street and 3rd Ave location, to open one single checking account in order to receive $600 promotion offer. I only needed to maintain $50,000 for six months.

I still have not received the promo. I tried called the rep and visited that branch. But she got transferred to a different location. I have been trying to reach her for a month at a different location but cannot get a hold of her.

Another employee submitted a claim but it has been over 3 weeks that it has not been resolved. Everyone is giving me a run around. Nobody knows how to fix it. And it seems that only that rep can help.

But she is never reachable. Not even the branch manager can help. Not even the customer service rep over the phone can help. I need…

00 and some odd cents on my card. I have auto payment set up. 00 for my February payment. 00 if you have anything outstanding on your statement. Ok, I don't have an issue with that BUT... 00 and some odd cents that I didn't owe.

00 bucks just because you can??? No, this is outrages and totally wrong.

I was due a settlement refund and still haven’t received it. They sent me mail to my personal address stating that if I did not cash the check within a certain time frame it would be cancelled. Problem is I never received the check.

I called and the Citi Card Representative cancelled the check due to me not receiving it and said it would be sent within 30-40 days. He wouldn’t credit my account and it’s 60 days past initial phone call and I still haven’t received the check.

I get charged when I’m late for a payment but can’t get what’s lawfully owed to me.

I stopped at a citibank oat 3456 Jerome ave in the Bronx on 3/28 at 4;05 pm to ask for a counter check. There were no signs about where to wait or if you needed to sign in. I went to the nearest cubicle on the right and patiently waited for the person to finish and she suddenly looked up angrily and told me to be seated.

That bad attitude leaves an imprint and bad taste in ones mouth and I am sorry but Citibank needs to get rid of people like this one. The woman was older and had shoulder length black hair and a medium to dark complexion.

I'm sure with the date and time I provided you can determine who the rude nasty employee was who was sitting in the first cubicle on the right side closest to the entrance.

I have been trying to open a checking and savings account for over a month and a half. This has been a frustrating experience to say the least, and should be an embarrassment to Citibank.

I saw the advertisement for 2.36% interest for a Savings account, and since I had a lot of money in savings, and it was only earning 0.75%, I thought this would be for me. I called the number and talked to a representative, and gave her all of my and my wife's information-"drivers license, social security numbers, etc". My wife and I both had to verify information with the representative, and this took about 45 minutes for both of us.

Then I received an email stating they needed all of this information in person. So I compiled the paperwork (added copies of bills, actual social security cards, etc.),…

My credit account, I Had a BestBuy credit card in 2012. in 2013 I had some financial problems. The account was never paid and forgotten about. I admit to having the account.

However I do not understand how a card with a $500 limit got upwards of $1000 dollars. In the past month I have contacted the Recovery department on multiple occasions trying to settle this account. They keep telling me the account is too old and cannot accept a payment on the account.

All I am asking, Is a way to settle this account.

I was in the hospital for nine days five of them in the CCU. When I returned home I realized that my bill hadn't been paid so I sent it right out. My Netflix bill became due and they were denied payment because for the first time I hadn't paid my bill and the best part I wasn't even a month overdue on top of the fact I also had another$1600 credit limit!!!

I have been a member since 2006 or 2008 one or the other have a credit rating of 765 but because I missed a payment because I was in the hospital I can't watch Netflix I have never been so angry in all my life so if this is the way you treat your customers who do pay on time I do not want anything to do with this company again I will pay off my bill and

take my business else where!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I made a charge on 9/21 and was not told of additional charges. I tried to cancel but was told no by the company. I contacted Citi for a chargeback and they finally granted me one.

However, the company I made the charge to put through another charge the very next day from a different office and with a different descriptor. I requested a refund from Citi as I was unaware of this charge and they denied me saying the company told them I was aware of the charges and terms.

They have told me I would get a permanent credit only to reverse it. I have been a good customer for over 16 years. They claim to have purchase protection but not true.

I went on a cruise and now have money on hold. Now I can't use my card and any billing atatched will be denied. This is bad business. The burden is on me. I called and was told that a supervisor would call me back and then found out that the supervisor could not call me back so I would have waited all day for the call.

calling city bank is a farse. Cannot reach a live representative and puts on a hold saying having a heavy load I waited for 45 minutes and still no representative to help me. Shame on you citi Bank for not assisting a long time citibank customer.

That holding increased my arthritis holding the phone. you have 24 hours perhaps hire more help and do not give foreign countries the job. S. for jobs You can see I am upset. Even my local branch citi bank couldn't assist to assist others. help help Eunice Basmajian

On Aug 2018 citi bank of Bocarotan FLL offered ne promotion if open checking account with15000 dollars and keep it for 90 days I get 400 dollars bonus so I opened account ever agent working in bank wrote in stamens I got from bank 400 dollars bonus in November 2018 she never mentioned to me any other information about this account when came back in November they informed me I have to leave for 6 months to get bonus 400 dollars I agreed and

teller changed date on statement I have to 30 Jan 2019 to get bonus I came back on 30 Jan 2019 they denied bonds telling me now I should have opened checking and saving account to get bonus whey the bank did tell me that before took my money especially they agent in bank assured me when l opened account that I will get bonus and

she wrote it with her…

Jan. 4th 2019 wrote out an application with "Beth" on the phone which went well over an hour. 00. Congratulated me and proceeded to do a bank transfer of my Discover card with her. Beth took all my Discover card info on this date and said if I had a second balance transfer, to wait for the card to arrive in 5 to 7 days and put my second BT on it. GREAT!.

After nearly 90mins on the phone we hung up. Jan. " WHAT? I called Citi this evening to speak to Darrie?. ) not so much my credit card history. To me, this was a play on words from the letter sent to what I was hearing from Darrie.

Your letter felt like a red flag against my good credit and someone was questioning it. I suggest you say what you mean in your letters and correct them. I have good credit. Darrie proceeded to tell I "NOW can…

1% chance that someone will answer your call or return your call (+- 10%) $400.00 promotion should have been posted on 10/06/2018. Never done. 3 accounts were opened with the $600.00 promotion - great delay in posting after too many calls and no return calls. Our understanding was that if we kept the minimum balances in each account we would all individually receive the promotions. Carol Kosinsky did not receive her $400.00 promotion because she was charged 415.00 by Ctibank to receive a $15,000.00 wire sent by Chase without charge to the Citibank Account #6792983320.

Please reverse the $15.00 Citibank wire charge that was never explained to us at the time of our several deposits. This charge prevents the $400.00 promotion payment. Even deduct the $15.00 from the $400.00. I think that…

SEE THE ATTACHED DOCS. Fraudulent use of my credit card number and then reporting this to a credit company that then gave me a poor rating which then resulted in knocking me out of the housing market. I did not make the charges as shown on the statement and have complied with all of Citi Banks request and I am still be screwed over by them.

When their website isn't working, which is more than half the time, there isn't anywhere on the site to get assistance without having to wait for someone to respond. Their FAQ's are totally useless. Tried to set up alerts; went through the process of getting a code and entering it; it "claimed" there was success but still couldn't get my phone number to highlight so I could get the alert. So lame and useless.

They have no means of sending email "complaints" through their website as if they are NOT interested in being helpful to customers! Can't wait until I get my debt paid off with them and will NEVER suggest anyone ever use them as a creditor!

They increased my interest to beyond what my credit score would support and then would do NOTHING to correct their bloodthirsty overcharging!

I feel like suing you to the fullest extent of the law.

I used mobile deposit to cash my payroll check a day after I received it. My account was overdrawn at the time that I got paid. ) I tried contacting their banking services so that we could verify that the check had cleared but they refused to make those services available to me.

I asked to speak to an actual supervisor but instead I was given peer to peer run around. The last individual I spoke with was named Judy. I asked to speak with her superior and was told that there is no one above her that I could speak with.

I told Judy that I know she didn't own Citibank and asked her again if I could speak with her true supervisor. She told me no, so I then asked for her ethics phone number and she told me that she couldn't give me any numbers to speak with anyone and that I would have to call…

My husband called Citibank to ask why we had not received our new renewal credit cards. Our present cards were going to expire in December. The person he spoke to obviously did not understand the question? We then received an email saying our account had been closed because of "a missing or lost credit card".

At no point in the conversation did my husband say the words "lost or stolen. This left us with NO credit card. I have several refunds that are in process. What will happen to them? Don't you train your staff?

Or don't you care about your customers?

My fraud complaint against a person who hacked my computer and used several of my credit cards to purchase thousands of dollars digital goods is ongoing. A language conflict resulted in a incorrect conclusion. I corrected the error and submitted a police report to rectify the misunderstanding.

I'm still paying penalty fines for over limits and extremely high interest rates and frauded over limit interest. $6,800 ON THIS CARD IS FRAUD.

I've been banking at Citi Bank in San Bruno Ca. for over 15 years and the last few years have been the worse service I've ever received. One individual has been very rude and demeaning to myself and my wife.

We are Gold card members for many years and should not be treated in this fashion. The employees name is Jasmina Krsulich. Unfortunately there is no one at this branch that knows how to do the banking we require, such as loans.

In one instance when we got rid of San Bruno Cable for our Internet service we had to go to the bank to have Jasmina cancel the direct payment out and instead of saying she didn't know how to do it she told me the computers were down, so I went to the Citi Bank in Millbrae Ca.

and the manager helped me right away and we took care of it in a few minutes. The…

I've tried several times stop check payment from my company's business account, it did work. However, recently, when I used the telephone automatically system to stop payment ,it always can not complete the process, then I was forwarded to customer service, who will always told me if they helped to do so, it will charge $35 dollars per time. It is ridiculous and makes people frustrated in waste of time dealing with stop check payment.

It needs action right away, and it is not fair to let people try thousands of times to do so.

I am writing to demand it is to be improved immediately.

Date: CY 2018-11-04 Two major issues, - 1. 816-420-1002) 2. Unable to access my on account. Concern Tec Support First concern. I received a call from Citi Bank To Call Citi Bank relate to my account Concern. I received a call date from Citi Bank: CY2018-11-04, Time 11:00am (EST) related a concern on my account. received no was (816-420-1002.

Note: I was transferred 7 times. Note: I recorded this message. 1st I called this no, to obtain information of the received call as I allow for this persons to listed of this message. I was another representative. ( Note) I notice each time of the transferred call, it appears the persons was from another Country.

After the 7 transfer, This call was drop. 2nd issue unable to access my online account, For the past few years, I worked with array of Citi…

Dear Citibank:

10/25/2018 I want to report an incident where an agent verifying back with me my specific $2,000 wire instruction into two wirings of $2025 and $10 thereby charging me an additional $35($10 additional on the $25 fee for the $2,000 and $25 fee for the later wiring of $10) on top of my set up of $2,000 + $25 fee; the receiving end obtained $1,990 and later a $10. If the agent excess charge cannot be channeled to the agents own account then I might not have a problem, but if the agent can channel the excess fund and repeat the process to multiple customers through out the month after month, then I have a problem with that; the later $10 wire transfer was not recorded in the wire history thereby leaving no paper trail nor the $25 fee for that $10 was recorded in my statement…

I have tried countless times to cancel my insurance policy (life protection) policy number P0006782. I sat on the phone over a month ago being pushed from one person to another for approx 1 hour. Until finally got some one who said it was cancelled. I have received my statement and it is still showing I am paying $118.98 . I want the money taken back of my credit card account for the last few months as it was meant to be cancelled a long time ago. It is near impossible to get through to people as no body wants to know about it. If this is not sorted very quickly I will be pushed to cancel my credit card with citi bank. You keep taking the money even after we have had the royal commission into banking procedures.

not a happy customer. PLEASE FIX THE PROBLEM CANCEL MY INSURANCE POLICY.

I opened an account with citi bank couple months ago. The closed my account without any explanation. Recently they even closed my credit card account which I have opened couple years ago without any reason. I keep asking myself what I am doing wrong.

I called customer service, no one can explain to me. The only thing they said is "bank decision".